NEBOSH IOSH Fault and Event Tree HAZOP_ Human Reliability Analysis by dfsiopmhy6

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									   Safety and Risk Management Training Solutions


   Course directory

                                           IOSH
                            Safety, Risk Management, British Safety Council


  HAZOP, Human Reliability Analy
               NEBOSH                                             NEBOSH
                   Fault and Event Tree
Safety, Risk Management, British Safety Council


    Fault and Event Tree
      IOSH
HAZOP, Human Reliability Analysis

                                 NEBOSH
   Advise I Design I Integrate I Deliver
                                                                  Training Solutions


Serco is an international service company that focuses on         Investing in training services can create a significant
improving essential public services. Our business ethic           competitive edge, including; enhanced skills, improved
promotes innovation and go-ahead behaviours through a             efficiency and industry-based accreditation. Our wide range
clear set of values. At Technical and Assurance Services,         of professional safety and risk management courses utilise
we provide a broad range of science and engineering based         the latest learning methods, with emphasis on participative
services that help maintain a safe operating environment.         and interactive techniques. Our courses are delivered by a
We draw on a broad range of capabilities, disciplines and         team of over 35 practising consultants who can call on their
facilities which is unique in our industry. Our key strength is   practical experience to support theoretical principles.
our skilled and experienced personnel, who have a deep            This powerful combination of theory and practice means
understanding of the issues that drive our Customers’ needs.      that our training is readily transferable to the workplace.
Our fundamental approach is based on thinking through
these problems and pro-actively delivering advice and             We provide Public Access courses, which are programmed
solutions. We do this by giving our people the responsibility     in at regular intervals throughout the year, On-Demand
and opportunity to make a difference.                             Public Access courses which are organised in response to
                                                                  our customers’ needs as they arise and Bespoke courses,
                                                                  which are tailor made in-company courses to provide cost-
                                                                  effective training for groups in a team-building environment.

We bring service to life                                          We are proud of our reputation for providing high quality
                                                                  training courses that offer candidates a friendly and
                                                                  professional approach to learning – on subjects ranging
                                                                  from introductions on general safety and risk principles,
                                                                  to in-depth training on specialist topics. To date, over
                                                                  300 organisations have benefited from our training, the
                                                                  excellence of which is characterised by our NEBOSH
                                                                  National General Certificate results, which have a higher
                                                                  than average success rate.

                                                                  We look forward to welcoming you on to one of our
                                                                  courses.

                                                                  Warm regards,
                                                                  The Training Solutions Team

                                                                                                                                  1
Bespoke Courses


Serco’s Bespoke courses           Some recent examples of our Bespoke
                                  training include:
                                                                                        A selection of Bespoke courses includes:
provide cost-effective training
in an ideal team-building         	   •	 	n	2005,	Serco	signed	a	£100million,	
                                         I                                                   •	   Accident	and	Incident	Management             •	   	ntroduction	to	Risk	and	Reliability	
                                                                                                                                                    I
                                         ten-year contract with the Home Office                                                                     Assessment
environment. All our courses             to provide routine screening of traffic at
                                                                                             •	   Introduction	to	Active	Safety	Monitoring
                                                                                                                                               •	   IOSH	Working	Safely
can be run at the location of            all types of UK points of entry to prevent
                                                                                             •	   CDM	Regulations
                                                                                                                                               •	   IOSH	Managing	Safely
your choice. Whether you                 the illicit importation of radiological             •	   	 irectors	and	Senior	Managers	
                                                                                                  D
                                                                                                  Responsibilities’	within	Health	and	         •	   Manual	Handling	Train	the	Trainers
require one of our standard              substances, as part of the Government’s
                                                                                                  Safety Legislation
                                         counter-terrorism strategy. Our training                                                              •	   NEBOSH	National	General	Certificate
courses, one which is tailored           solutions team is delivering a full bespoke         •	   Fault	and	Event	Tree	Analysis                •	   N
                                                                                                                                                    	 uclear	Criticality	Safety	Awareness	
to match your needs or                   training package to UK Border Agency
                                                                                             •	   	 ailure	Modes	and	Effects	Analysis	
                                                                                                  F                                                 Training for Designers and Plant
development of a totally                 officers nationwide, which includes,
                                                                                                  (FMEA)                                            Managers
                                         training design, development, delivery
bespoke solution, the training           and logistics support.                              •	   H
                                                                                                  	 azard	and	Operability	Studies	             •	   Permit	to	Work	(PTW)
solutions team can help.                                                                          (HAZOP)                                      •	   	 adiation	Physics	&	Radiation	
                                                                                                                                                    R
                                  	      C
                                      •	 	 oloplast,	a	leading	world-wide	
Whatever your learning                   developer and manufacturer of medical
                                                                                             •	   Hazard	Identification                             Protection	Foundation
challenges, we can provide a             devices	and	services,	identified	Fault	Tree	        •	   H
                                                                                                  	 ealth,	Safety	and	Environmental	           •	   Radiological	Consequences

bespoke training solution.               Analysis as a means of understanding                     Legislation update course                    •	   Root	Cause	Analysis
                                         and improving it’s production processes.            •	   Human	Reliability	Analysis                   •	   Safety	Case	Writing
                                         Initially Coloplast employees attended
                                                                                             •	   I
                                                                                                  	ntroduction	to	Fracture	Mechanics	and	      •	   	 uite	of	Safety	and	Risk	Management	
                                                                                                                                                    S
                                         our	Introduction	to	Fault	Tree	Analysis	
                                                                                                  the	R6	Defect	Assessment	Methodology              Courses
                                         public access course to learn more
                                         about	the	subject.	Following	on	from	
                                         these courses, Serco has worked with
                                                                                        If you would like more information on our courses, please do visit
                                         Coloplast to develop bespoke training
                                                                                        www.serco.com/technicalassurance or call us on 01925 254345.
                                         which	combines	the	basic	theory	of	Fault	
                                         Tree Analysis and the application of the
                                         subject to specific Coloplast processes
                                         and procedures.




2                                                                                                                                                                                            3
Public Access Courses


Course fees                                       What our customers say:                             Course                                                           Page
Public Access courses are detailed on the         In	over	20	years	of	providing	training	solutions	
following	pages.	Fees	include	training,	a	        the feedback received from our customers            An	Introduction	to	Quantified	Risk	and	Reliability	Assessment	   6	
comprehensive workbook for use during the         confirms the excellence of our training             An	Introduction	to	Fault	and	Event	Tree	Analysis	                8
course and as a reference source in the future,   approach.	Many	world-renowned	companies	
meals and refreshments. Accommodation is not      have been impressed with the quality of training    Applied	Fault	and	Event	Tree	Analysis	                           10
included in the price.                            we offer.                                           An	Introduction	to	Failure	Modes	and	Effect	Analysis	(FMEA)	     12
Electronic versions of the brochure, timetable
                                                                                                      HAZOP	(HAZard	and	OPerability)	Study	Appreciation	               14
and booking form are available on our website
www.serco.com/technicalassurance                                                                      HAZOP	(HAZard	and	OPerability)	Study	Leaders	                    16

                                                                                                      An	Introduction	to	Human	Reliability	Analysis	                   18

Discounts                                                                                             Advanced	Human	Reliability	Analysis	                             20

Book more than one place and benefit from the                                                         NEBOSH	National	General	Certificate	                             22
following discounts:
                                                                                                      BSC	COSHH	Risk	Assessment	                                       24
2 bookings 10% discount
                                                                                                      BSC	DSE	Risk	Assessment	                                         26
3 bookings 15% discount
4 or more bookings 20% discount                                                                       BSC	Fire	Risk	Assessment	                                        28

Bookings and payment must be made at the                                                              BSC	Manual	Handling	Risk	Assessment	                             30
same time to qualify for a discount.
                                                                                                      Environmental	Awareness	                                         32
Venues

All our Public Access courses are held in
Cheshire.




4                                                                                                                                                                             5
An Introduction to Quantified Risk
and Reliability Assessment

Who should attend                                    Learning outcomes                                     Course Programme

The course is designed for managers, engineers       The learning outcomes from this course are to:        	   •	 Basic	concepts	of	risk	assessment
and technologists who require basic training in                                                            	   	 	       –	Hazard	and	risk
                                                     	      P
                                                         •	 	 rovide	delegates	with	a	basic	               	   	 	       –	Risk	assessment	process
risk and reliability assessment. It is also a good
                                                            understanding of the principles involved
introduction to other courses such as HAZOP                                                                	   •	 Basic	concepts	of	reliability	assessment
                                                            in assessing reliability
studies	and	Applied	Fault	and	Event	Tree	                                                                                – Applicability
Analysis. The programme will also be useful to       	      P
                                                         •	 	 rovide	delegates	with	an	understanding	                    – Complex methods
plant managers and support staff.                           of	the	meaning	of	‘hazard’	and	‘risk’          	   •	 Hazard	identification	techniques
                                                                                                           	   	 	      –	FMEA
                                                     	      P
                                                         •	 	 rovide	an	overview	of	the	risk	                           – HAZOP
                                                            assessment process
Overview                                                                                                   	   •	 Modelling	techniques
                                                     	      G
                                                         •	 	 ive	an	introduction	to	hazard	                             – Event tree analysis
A two-day course designed to give an
                                                            identification techniques                      	   	 	       –	Fault	tree	analysis
introduction to risk and reliability assessment.
Health and safety issues are becoming                	   •	 	 ive	an	understanding	of	the	principles	of	
                                                            G                                              	   •	 Quantification
increasingly important in the modern industrial             hazard	analysis                                	   	 	       –	Reliability	data	sources	and	data	estimation
                                                                                                                         – Probability models for quantitative assessment
world.	Regulatory	and	legal	requirements	form	a	
                                                     	   •	 	 ive	an	introduction	to	analysis	methods	
                                                            G                                                            – Dependent failure assessment
major part of company policy and together with
                                                            and techniques                                 	   •	 Human	factors
humanitarian, moral and ever present economic
                                                     	   •	 	ntroduce	the	mathematical	methods	
                                                            I                                                          – Human error quantification techniques
issues, make proper safety assessments vital.
Today’s competitive environments constantly                 used to quantify system reliability and        	   •	 Controlling	risks
challenge organisations to improve performance              availability                                                – Principles of prevention
and simultaneously reduce costs whilst                                                                                  – Hierarchy of control
                                                     	      P
                                                         •	 	 rovide	an	overview	of	the	principles	of	
maintaining, or more often, improving safety in                                                            	   •	 Safety	cases
                                                            risk prevention and control
response to stricter regulatory requirements.                                                                            – Content and requirements
                                                                                                                         – Benefits


This course explains the various tools and                                                                 Duration     2	Days
techniques available to assessors during risk
and reliability assessments.
                                                                                                           Assessment
                                                                                                           Optional multiple choice and written short form answer assessment.


6                                                                                                                                                                               7
An Introduction to Fault and
Event Tree Analysis

Who should attend                                    Learning outcomes                                    Course Programme

This course is designed for delegates requiring      The learning outcomes from this course are to:       	   •	 Fault	tree	symbols	and	methodology
a basic knowledge of fault and event tree
                                                     	      P
                                                         •	 	 rovide	delegates	with	a	basic	              	   •	 Basic	fault	tree	construction
analysis. It is recommended that this course
                                                            understanding of fault and event tree         	   •	 Event	tree	methodology
is	taken	in	conjunction	with	our	Applied	Fault	
                                                            analysis
and Event Tree Analysis course for a complete                                                             	   •	 Quantification	of	event	trees
learning package.                                    	      G
                                                         •	 	 ive	delegates	experience	of	simple	
                                                                                                          	   •	 Syndicate	exercises	and	tutorials
                                                            applications of these techniques
                                                                                                          	   •	 More	complex	fault	tree	construction
                                                     	      E
                                                         •	 	 nable	delegates	to	undertake	simple	
Overview                                                                                                  	   •	 Introduction	to	associated	techniques
                                                            problem-solving exercises
                                                                                                                        – Boolean algebra
This course provides a basic understanding
                                                     	   •	 	 rovide	the	ideal	foundation	for	the	more	
                                                            P                                                           – Dependent failures
of fault and event tree analysis techniques.
                                                            advanced 3-day course                         	   •	 Evaluation	of	fault	trees
Fault	and	event	tree	analysis	are	two	of	the	
most important techniques used in reliability                                                             	   •	 Advanced	syndicate	exercises	and	tutorials
assessments and safety reports. They are vital
                                                                                                          	   •	 Project	work
problem-solving techniques and can be used
for most applications across a wide range of
industries. This course provides an introduction                                                          Duration      2	Days
to the use of fault trees, event trees, associated
terminology and the application of the
                                                                                                          Assessment
techniques to simple everyday problems.
                                                                                                          Optional task based assessment.




8                                                                                                                                                             9
Applied Fault and Event Tree Analysis


Who should attend                                  Learning outcomes                                 Course Programme

Managers,	engineers	and	specialists	who	           The learning outcomes from this course are to:    	   •	 Introduction
are responsible for the design, construction,                                                        	   •	 Hazard	identification	techniques
                                                   	      P
                                                       •	 	 rovide	delegates	with	a	thorough	
operation or assessment of systems which
                                                          understanding of fault and event tree      	   •	 Advanced	fault	tree	symbols	and	methodology
require demonstrably high reliability or
                                                          analysis                                   	   •	 Fault	tree	construction
availability. The course assumes a basic
knowledge	such	as	that	provided	in	our	2-day	      	   •	 	 ighlight	the	benefits	and	limitations	
                                                          H                                          	   •	 Boolean	algebra
course.                                                   of both the techniques and available       	   •	 Fault	tree	reduction
                                                          software
                                                                                                     	   •	 Syndicate	exercises	and	tutorials
                                                   	      P
                                                       •	 	 rovide	delegates	with	practical	         	   •	 Quantification	of	fault	trees
Overview
                                                          experience of using modern software for
                                                                                                     	   •	 Dependent	failures	analysis
This course provides in-depth understanding               fault and event tree modelling
and practical experience of fault and event tree                                                     	   •	 Event	tree	analysis
analysis techniques, plus practical experience                                                       	   •	 Advanced	syndicate	exercises	and	tutorials
of their application. The application of fault                                                       	   •	 Unified	Partial	Methodology	(UPM)
tree and event tree models can provide crucial
                                                                                                     	   •	 Reliability	data
information to designers and management. The
                                                                                                     	   •	 Confidence	limits
quality of information is only as good as the
understanding that goes into the formulation of                                                      	   •	 Use	of	software	in	fault	and	event	tree	modelling	
the models and the quality of the input data.                                                        	   	 (practical	exercise)

                                                                                                     Duration      3 Days
This course addresses the need to understand
                                                                                                     Assessment
the strengths and weaknesses of the modelling
techniques and the general limitations of                                                            Optional assignment based assessment.
data sources, as well as providing practical
experience.




10                                                                                                                                                               11
An Introduction to Failure Modes
and Effects Analysis (FMEA)

Who should attend                                      Learning outcomes                                 Course Programme

This course is designed for delegates who are          The learning outcomes from this course are to:    	   •	 Introduction	to	FMEA/FMECA
involved in the design or assessment of systems                                                          	   •	 Essential	definitions	used	in	FMEA/FMECA
                                                       	      I
                                                           •	 	ntroduce	the	basic	principles	of	FMEA/
required to demonstrate a high level of reliability.
                                                              FMECA                                      	   •	 Examples	of	failure	modes,	failure	causes	and
It delivers basic knowledge of one of the key
                                                                                                                failure effects
techniques for assessing system reliability.           	      D
                                                           •	 	 escribe	the	methodology	applied	in	
                                                                                                         	   •	 The	purpose	and	objectives	of	FMEA/FMECA
                                                              producing	an	FMEA
                                                                                                         	   •	 The	basic	principles	of	FMEA
                                                       	      G
                                                           •	 	 ive	delegates	hands-on	experience	of	
Overview                                                                                                 	   •	 Defining	the	scope	of	the	analysis
                                                              carrying	out	a	simple	FMEA
This 1-day course provides a basic introduction                                                          	   •	 The	FMEA	worksheet
                                                       	      I
                                                           •	 	ntroduce	the	methodology	for	extending	
to	Failure	Modes	and	Effects	Analysis	(FMEA)	                                                            	   •	 Carrying	out	a	single-stage	analysis
                                                              an	FMEA	to	an	FMECA
and	Failure	Modes	Effects	and	Criticality	                                                               	   •	 Proceeding	to	multi-stage	analysis
Analysis	(FMECA).	FMEA	is	an	important	                	      G
                                                           •	 	 ive	delegates	hands-on	experience	of	
                                                                                                         	   •	 The	benefits	and	limitations	of	FMEA
technique in the field of reliability assessment;             carrying out a criticality analysis
it can provide valuable information to feed into                                                         	   •	 FMECA	methodology/criticality	analysis	procedure
both safety design and safety management.                                                                	   •	 Severity	classification
It provides a comprehensive identification                                                               	   •	 Frequency	analysis
and evaluation of the unwanted failure modes
                                                                                                         	   •	 The	criticality	matrix
of components or sub-systems within a
system, and the effects these failures have                                                              	   •	 FMECA	syndicate	exercise
on the system. Criticality analysis enables the                                                          	   •	 Reporting	the	analysis
seriousness of these failures to be assessed
(FMECA).
                                                                                                         Duration      1 Day


The course lectures are underpinned by a series                                                          Assessment
of syndicate exercises. Delegates are provided                                                           Optional multiple choice and written short form
with basic system information and are led                                                                answer assessment.
through	the	techniques	for	producing	FMEA	and	
FMECA.




12                                                                                                                                                                 13
HAZOP (HAZard and OPerability)
Study Appreciation

We offer two independent HAZOP Study               require companies to proactively manage              Course Programme
courses to ensure that delegates receive the       health and safety of employees and public. The
                                                                                                        The	2-day	course	provides	a	comprehensive	understanding	of	
training most appropriate to their requirements.   HAZOP technique is a widely used method of
                                                                                                        the HAZOP process. The course, delivered by our experienced
We	offer	this	2-day	appreciation	course	and	an	    identifying	hazards	and	operability	problems,	
                                                                                                        HAZOP practitioners is supplemented by undertaking syndicate
extended 3-day version for those who intend to     providing the foundation for the risk assessment
                                                                                                        exercises. All delegates will thus obtain the theory and practical
undertake the role of HAZOP Study Leader.          process. HAZOP can reduce pre and post
                                                                                                        experience necessary to allow effective participation in a HAZOP
                                                   start-up modifications and improve productivity
                                                                                                        Study so that maximum benefit is obtained from the process.
                                                   and product quality. The salient learning points
Both courses have a similar curriculum and         in the lectures are underpinned by syndicate         	   •	 Basic	introduction	to	the	risk	assessment	process
include study exercises, the main difference       exercises which will enable delegates to be          	      D
                                                                                                            •	 	 ifferent	hazard	identification	techniques	including	HAZOP	
being that the 3-day course takes a more           effective participants in future studies that they          1	and	HAZOP	2
in-depth approach with certain topics. Extended    undertake.
                                                                                                        	      D
                                                                                                            •	 	 etailed	examination	of	the	HAZOP	process	including	
HAZOP syndicate exercises are also undertaken                                                                  preparation, follow-up and review activities
so that the practical experience required when
                                                                                                        	      T
                                                                                                            •	 	 he	role	of	the	study	leader,	secretary	and	the	team	
adopting the role of HAZOP Study Leader can        Learning outcomes
                                                                                                               members
be gained at first hand.
                                                   The learning outcomes from this course are to:       	   •	 Risk	ranking	at	the	HAZOP	study	
                                                   	      G
                                                       •	 	 ive	an	appreciation	of	the	risk	            	   •	 HAZOP	actions/recommendations	and	HAZOP	reports
Who should attend                                         management process to position the            	      O
                                                                                                            •	 	 verview	of	use	of	HAZOP	for	application	to	Procedures	
                                                          HAZOP	method	for	hazard	identification	              and	Method	Statements
The	2-day	course	is	aimed	at	managers,	
                                                          within that process                           	   •	 Demonstration	of	a	HAZOP	software	package
designers, plant operators, safety specialists
and all those concerned with the safe and          	      P
                                                       •	 	 rovide	an	understanding	and	experience	     	   •	 Advantages	and	disadvantages	of	the	HAZOP	technique
efficient	performance	of	potentially	hazardous	           of the various HAZOP techniques and           	   •	 Pointers	for	effective	HAZOPs
plant and operations.                                     their correct application
                                                                                                        	   •	 Course	review	including	question	and	answer	session
                                                   	      E
                                                       •	 	 nable	delegates	to	be	an	effective	
                                                          member of a HAZOP Study team
Overview                                                                                                Duration      2	Days

The course provides a thorough understanding
of HAZOP techniques and experience of their                                                             Assessment
application. Legislation and best practice                                                              Optional multiple choice and written form answer assessment.



14                                                                                                                                                                            15
HAZOP (HAZard and OPerability)
Study Leaders

We offer two independent HAZOP Study               require companies to proactively manage               Course Programme
courses to ensure that delegates receive the       health and safety of employees and public. The
                                                                                                         The 3-day course provides a comprehensive understanding of the HAZOP process. The course,
training most appropriate to their requirements.   HAZOP technique is a widely used method of
                                                                                                         delivered by our experienced HAZOP practitioners is supplemented by undertaking syndicate
We	offer	a	2-day	appreciation	course	and	this	     identifying	hazards	and	operability	problems,	
                                                                                                         exercises. All delegates will get the opportunity to thus obtain the theory and practical experience
extended 3-day version for those who intend to     providing the foundation for the risk assessment
                                                                                                         necessary to allow effective participation in a HAZOP Study so that maximum benefit is obtained from
undertake the role of HAZOP Study Leader.          process. HAZOP can reduce pre and post start-
                                                                                                         the process.
                                                   up modifications and improve productivity and
                                                   product quality. The salient learning points in the   	   •	 Basic	introduction	to	the	risk	assessment	process
Both courses have a similar curriculum and         lectures are underpinned by syndicate exercises       	   •	 Different	hazard	identification	techniques
include study exercises, the main difference                                                             	   •	 Overview	of	the	HAZOP	process	
                                                   which are intended to replicate various HAZOP
                                                                                                         	   •	 Introduction	to	HAZOP	1
being that the 3-day course takes a more           study scenarios. This will enable delegates to
                                                                                                         	      T
                                                                                                             •	 	 he	role	of	the	study	leader,	secretary	and	the	team	members
in-depth approach with certain topics. Extended    be effective participants and leaders in future
                                                                                                         	      H
                                                                                                             •	 	 AZOP	1	syndicate	exercise	including	discussion	of	results
HAZOP syndicate exercises are also undertaken      HAZOP studies that they undertake.
                                                                                                         	   •	 Risk	ranking	at	the	HAZOP	study	
so that the practical experience required when
                                                                                                         	   •	 How	to	complete	HAZOP	worksheets	efficiently	
adopting the role of HAZOP Study Leader can
                                                                                                         	   •	 Node	identification
be gained at first hand.                           Learning outcomes
                                                                                                         	      H
                                                                                                             •	 	 AZOP	process	in	detail	including	the	preparation,	follow-up	and	review	processes
                                                   The learning outcomes from this course are to:        	   •	 Detailed	look	at	the	HAZOP	process
                                                                                                         	      I
                                                                                                             •	 	ntroduction	to	technique	for	procedural	HAZOP	including	a	procedural	HAZOP	exercise	
Who should attend                                  	      G
                                                       •	 	 ive	a	brief	introduction	to	hazard	          	   •	 HAZOP	actions/recommendations	and	HAZOP	reports
                                                          identification techniques and the risk         	   •	 Introduction	to	the	HAZOP	2	technique
The 3-day course is aimed at managers,
                                                          management process to position HAZOP           	   •	 Demonstration	of	a	HAZOP	software	package
designers, plant operators, safety specialists
                                                          within that risk management process            	   •	 HAZOP	2	syndicate	exercise	including	discussion	of	results
and all those concerned with the safe and
                                                                                                         	   •	 Advantages	and	disadvantages	of	the	HAZOP	technique
efficient	performance	of	potentially	hazardous	    	      P
                                                       •	 	 rovide	an	understanding	and	experience	
                                                                                                         	   •	 Pointers	for	effective	HAZOPs
plant and operations.                                     of the various HAZOP techniques and
                                                                                                         	   •	 Course	review	including	question	and	answer	session
                                                          their correct application

                                                   	      E
                                                       •	 	 nable	delegates	to	be	an	effective	Study	    Duration     3 Days
Overview
                                                          Leader of a HAZOP Study team
The course provides a thorough understanding
                                                                                                         Assessment
of HAZOP techniques and experience of their
application. Legislation and best practice                                                               Optional HAZOP appreciation multiple choice and written form answer assessment.




16                                                                                                                                                                                                              17
An Introduction to Human
Reliability Analysis

Managing	the	human	element	of	risk	is	a	core	         to human error and the ways of reducing              Course Programme
aspect of safety management. This course              system vulnerability to the impact of human
                                                                                                           	   •	 Overview
introduces specialists and managers to the            error. These are the primary goals of Human
                                                                                                                        – The basics of human performance
use	of	Human	Reliability	Assessment	(HRA)	to	         Reliability	Assessment	(HRA)	and	are	achieved	
understand and manage the human contribution          by identifying the errors that can occur, deciding                – Human error overview
to system safety and performance.                     how likely they are to occur, and enhancing          	   	 	      –	The	process	of	Human	Reliability	Analysis
                                                      human reliability by reducing the likelihood of                   – Task analysis
                                                      the error.
                                                                                                                        – Human error identification
Who should attend

Risk	specialists,	safety	managers	and	advisors,	
                                                      Learning outcomes                                    	   •	 Techniques	for	quantifying	human	error
systems engineers and managers with
responsibility for human factors integration.         The learning outcomes from this course are to:                    – Human error quantification techniques
This introductory course provides a basis from                                                                          – Absolute probability judgement
                                                      	      P
                                                          •	 	 rovide	a	basic	introduction	to	the	field	
which to understand human error and reliability
                                                             of human reliability and give delegates       	   	 	      –	The	THERP	technique
assessment methods.
                                                             an appreciation of how it contributes to      	   	 	      –	The	HEART	technique
                                                             commercial and operational success
                                                                                                                        – Error reduction
Overview                                              	      E
                                                          •	 	 quip	delegates	with	an	understanding	of	
                                                             the fundamentals of human performance         Duration     2	Days
A	2-day	course	on	understanding	how	human	
                                                             and how to apply several of the key
reliability analysis leads to improved safety
                                                             techniques for assessing human reliability
and efficiency. Operator reliability, through an                                                           Assessment
analysis of human error, is vital in achieving high
                                                                                                           Optional multiple choice and written short form
quality standards in technical processes.                                                                  answer assessment.


The course examines human reliability analysis
and explains the principles for the optimisation
of human performance. It acknowledges the
need for a means to assess the risks attributable




18                                                                                                                                                                    19
Advanced Human Reliability Analysis


Who should attend                                 when to use a dependence model. The course          Course Programme
                                                  closes with an understanding of the regulator
The course is designed for risk specialists,                                                          	   •	 Refresher	&	review
                                                  environment, and presents an overview of the
safety managers and advisors, systems
                                                  NII SAPS, and more detailed IAEA guidance for       	   	 	      –	The	process	of	Human	Reliability	Analysis
engineers and managers with responsibility for                                                                     – Human error identification
                                                  the assessment of Human Performance.
human factors integration. This course provides                                                       	   	 	      –	THERP	exercise
a detailed knowledge of human performance,                                                            	   	 	      –	HEART	exercise
error and reliability, assessment methods. The                                                                     – Error reduction
                                                  Learning outcomes
course assumes a basic knowledge such as                                                              	   •	 Quantification	&	Dependence
that	provided	in	our	2-day	course.	The	course	    The learning outcomes from this course are to:
                                                                                                                   – When to use techniques
does not provide a qualification in human                                                             	   	 	      –	THERP	practice
                                                  	      P
                                                      •	 	 rovide	experience	of	calculating	human	
factors, but provides attendees with a detailed                                                       	   	 	      –	HEART	practice
                                                         error	probabilities	using	HEART	and	
understanding of the issues surrounding the                                                                        – Introducing Dependence
                                                         THERP	and	a	knowledge	of	when	to	use	
quantification of human error.                                                                                              - Direct
                                                         each technique                                                     - Indirect
                                                  	   •	 	 rovide	delegates	with	an	understanding	
                                                         P                                                         – Calculating Dependence
Overview                                                 of direct and indirect dependence and        	   •	 SAPS	&	Regulation
                                                         the factors that influence its calculation                – The NII SAPS
THERP	and	HEART	still	form	the	backbone	
of quantification methods in the UK and are       	      S
                                                      •	 	 how	the	impact	of	issues	such	as	                       – IAEA Guidance for Human Error Analysis
                                                                                                                   – Peer review of Human Error Analysis
accepted by regulatory bodies. The course                dependency and uncertainty, with
                                                                                                      	   	 	      –	Review	of
provides a detailed review of the methods of             guidance on how and when these               	   	 	      	       -	THERP	
calculating human error using both techniques.           principles should be applied                 	   	 	      	       -	HEART
The development of the techniques and the                                                                                  - Dependence
                                                  	      D
                                                      •	 	 escribe	the	influence	of	the	regulator	
means by which they may be applied to different                                                                    – Assessment
                                                         and regulatory guidance in the
situations is described, and attendees will be
                                                         application of human reliability tools,
expected to understand when to choose a                                                               Duration     3 Days
                                                         with reference to safety cases and
technique and how to apply it. In addition to
                                                         assessments
the two techniques, the nature of dependence                                                          Assessment
will also be explained and examples given of
                                                                                                      Examination that will include multiple choice, short answer
                                                                                                      and calculation of human error and dependence probabilities.




20                                                                                                                                                                   21
NEBOSH National General Certificate


Who should attend                                      days revision and a final day for two written      Course Programme
                                                       examination papers. We offer the course as a
The NEBOSH National General Certificate is                                                                Unit	NGC1:	The	Management	of	Safety	&	Health
                                                       block course or separate attendance of units.
a qualification designed to help those with                                                               	   •	 Health	and	safety	foundations
health and safety responsibilities. Such staff will                                                       	   •	 Policy
include managers, supervisors and employee                                                                	   •	 Organising	for	health	and	safety
                                                       Learning outcomes
representatives. It will also be invaluable to plant                                                      	   •	 Promoting	a	positive	health	and	safety	culture
managers, support staff and safety practitioners       The learning outcomes from this course are to:
                                                                                                          	   •	 Risk	assessment
working in low-risk environments.
                                                       	   •	 Identify	hazards	and	unsafe	practices       	   •	 Principles	of	control

                                                       	      A
                                                           •	 	 dvise	on,	or	take	appropriate	remedial	   	   •	 Monitoring	review	and	audit
Overview                                                      action to reduce the risks in the working   	   •	 Incident	and	accident	investigation,	
                                                              environment                                        recording and reporting
A	14-day	course	leading	to	a	nationally	
recognised qualification in Occupational Safety        	      U
                                                           •	 	 se	proactive	strategies	to	prevent	
                                                                                                          Unit	NGC2:	Controlling	Workplace	Hazards
and Health.                                                   accidents and control risk
                                                                                                          	   •	 Movement	of	people	and	vehicles	–	hazards	and	control
The course is split into 3 units:                      	      I
                                                           •	 	dentify	the	main	requirements	of	health	   	   •	 Manual	and	mechanical	handling	hazards	and	control
                                                              and safety legislation                      	   •	 Work	equipment	hazards	and	control
NGC1:	The	Management	of	Safety	&	Health
                                                       	      S
                                                           •	 	 elect	appropriate	safety	monitoring	      	   •	 Electrical	hazards	and	control
NGC2:	Controlling	Workplace	Hazards
                                                              techniques                                  	   •	 Fire	hazards	and	control
NGC3: Practical/Inspection                                                                                	   •	 Chemical	and	biological	health	hazards	and	control
                                                                                                          	   •	 Physical	and	psychological	health	hazards	and	control
                                                                                                          	   •	 Construction	activities
The course is divided into 3 blocks; block
                                                                                                          	   	 	         -	hazards	and	control
1	covering	NGC	1,	block	2	covering	NGC	2	
and revision, and block 3 covering practical,
written exams and revision. This includes                                                                 Duration        14	Days
11 days tuition, a ½ day practical exam, 1½
                                                                                                          Assessment
                                                                                                          Practical and written examinations set and verified by NEBOSH.




22                                                                                                                                                                         23
BSC COSHH Risk Assessment
Level 2 Qualification

The	current	Control	of	Substances	Hazardous	      Learning outcomes                                    Course Programme
to	Health	(COSHH)	Regulations	requires	
                                                  The learning outcomes from this course are to:       	   •	 Reasons	for	conducting	suitable	and	sufficient	COSHH	
employers	to	control	exposure	to	hazardous	                                                                   risk assessments
substances to prevent ill-health. The British     	      D
                                                      •	 	 evelop	sound	and	practical	knowledge	
                                                                                                       	   •	 Main	legislation	relating	to	COSHH	risk	assessment	
Safety	Council	(BSC)	COSHH	Risk	Assessment	              and understanding for day-to-day
course is a nationally recognised, transferable          application of COSHH risk assessments         	   •	 Forms	of	hazardous	substances
qualification based on the HSE’s guidance to             in the workplace                              	   •	 How	hazardous	substances	can	enter	the	body	and	
the regulations. All BSC awards are accredited                                                                their effects
                                                  	      P
                                                      •	 	 repare	each	participant	for	a	fit	for	
by the Qualifications and Curriculum Authority,                                                        	   •	 Main	classifications	for	substances	with	health	hazards
                                                         purpose assessment task related directly
the government regulator for qualifications in                                                         	   •	 Interpreting	information	from	safety	data	sheets
                                                         to their workplace, testing the application
England.
                                                         of learning in a practical context            	   •	 Workplace	exposure	limits
                                                                                                       	   •	 Risk	control	strategies
Who should attend                                                                                      	   •	 Competencies	required	of	COSHH	risk	assessors	

Those with responsibility for carrying out                                                             	   •	 Assessing	risk	from	exposure	to	hazardous	substances
COSHH risk assessments in the workplace.                                                               	   •	 The	COSHH	risk	assessment	process	
                                                                                                       	   •	 Making	recommendations	based	on	findings
                                                                                                       	   •	 Recording	findings
Overview
                                                                                                       	   •	 Review	and	revision	of	COSHH	risk	assessments
This one-day course teaches delegates how
to	carry	out	a	COSHH	Risk	Assessment	in	line	
with the HSE’s Approved Code of Practice                                                               Duration      1 Day
and	leads	to	a	Level	2	qualification.	This	is	
provided through up-to-date practical training,                                                        Assessment
supplemented with new learning materials
                                                                                                       Optional workplace-based risk assessment task relating directly
and specially developed interactive learning                                                           to the candidate’s workplace and to test the application of
sessions.                                                                                              learning in a practicable context.




24                                                                                                                                                                       25
BSC DSE Assessment Level 2 Qualification


The current Health and Safety Display Screen         Learning outcomes                                   Course Programme
Equipment	(DSE)	Regulations	require	employers	
                                                     The learning outcomes from this course are to:      	   •	 Reasons	for	conducting	suitable	and	sufficient	DSE	
to assess both the workstation and the working                                                                  risk assessments
environment of employees who regularly use           	      D
                                                         •	 	 evelop	sound	and	practical	knowledge	
                                                                                                         	   •	 Main	legislation	relating	to	DSE	risk	assessment	
computer workstations and display screen                    and understanding for day-to-day
equipment.	The	British	Safety	Council	(BSC)	                application of DSE risk assessments in       	   •	 Range	of	health	effects	relating	to	DSE	use
DSE	Risk	Assessment	course	is	a	nationally	                 the workplace                                	   •	 Main	causes	of	ill-health	relating	to	DSE	use
recognised, transferable qualification based on                                                          	   •	 Defining	the	terms	‘Display	Screen	Equipment’	and	
                                                     	      P
                                                         •	 	 repare	each	participant	for	a	fit	for	
the HSE’s guidance to the regulations. All BSC                                                                  ‘Workstation’
                                                            purpose assessment task related directly
awards are accredited by the Qualifications and                                                          	   •	 Principles	and	benefits	of	good	ergonomic	design	
                                                            to the candidate’s workplace, testing
Curriculum Authority, the government regulator
                                                            the application of learning in a practical   	   •	 Minimum	requirements	for	workstations	
for qualifications in England.
                                                            context                                      	   •	 Competencies	required	of	DSE	risk	assessors
                                                                                                         	   •	 The	DSE	risk	assessment	process
Who should attend                                                                                        	   •	 Making	recommendations	based	on	findings
Those with responsibility for carrying out DSE                                                           	   •	 Recording	findings
risk assessments in the workplace.                                                                       	   •	 Review	and	revision	of	DSE	risk	assessments	


Overview                                                                                                 Duration      1 Day

This one-day course teaches delegates how to
                                                                                                         Assessment
carry out a DSE risk assessment in line with the
HSE’s guidance to the regulations and leads to                                                           Optional workplace-based risk assessment task relating
a	Level	2	qualification.	This	is	provided	through	                                                       directly to the candidate’s workplace and to test the application
up-to-date practical training, supplemented with                                                         of learning in a practicable context.
new learning materials and specially developed
interactive learning sessions.




26                                                                                                                                                                           27
BSC Fire Risk Assessment
Level 2 Qualification

Under	the	Regulatory	Reform	(Fire	Safety)	Order,	      Learning outcomes                                    Course Programme
the responsibility for fire risk assessment in any
                                                       The learning outcomes from this course are to:       	   •	 Reasons	for	conducting	suitable	and	sufficient	fire	
workplace lies with ‘the responsible person’ and                                                                   risk assessments
they will be held accountable under the current        	      P
                                                           •	 	 rovide	recognised	qualification	for	‘the	
                                                                                                            	   •	 Principles	of	the	fire	triangle	and	fire	prevention
legislation.	The	British	Safety	Council	(BSC)	                responsible person’ in carrying out fire
Fire	Risk	Assessment	course	is	a	nationally	                  risk assessments, helping to meet their       	   •	 Main	causes	of	fire
recognised, transferable qualification based on               legal obligations                             	   •	 Main	legislation	relating	to	fire	risk	assessment	
the HSE’s guidance to the regulations. All BSC                                                              	   •	 Determining	the	responsible	person	
                                                       	      D
                                                           •	 	 evelop	sound	and	practical	knowledge	
awards are accredited by the Qualifications and
                                                              and understanding for day-to-day              	   •	 Risk	assessment	approach	as	it	applies	to	fire	safety
Curriculum Authority, the government regulator
                                                              application of fire risk assessments in the   	   •	 Competencies	required	of	fire	risk	assessors
for qualifications in England.
                                                              workplace
                                                                                                            	   •	 Recognising	fire	hazards	within	a	workplace
                                                       	      P
                                                           •	 	 repare	each	participant	for	a	fit	for	      	   •	 Identifying	location	of	people	at	risk	in	case	of	fire
Who should attend                                             purpose assessment task related directly
                                                                                                            	   •	 Identifying	and	evaluating	the	adequacy	of	existing	fire	
                                                              to the candidate’s workplace, testing                prevention and protection arrangements
Those with responsibility for carrying out fire risk
                                                              the application of learning in a practical
assessments in the workplace.                                                                               	   •	 The	fire	risk	assessment	process	
                                                              context
                                                                                                            	   •	 Making	recommendations	based	on	findings
                                                                                                            	   •	 Recording	findings
Overview
                                                                                                            	   •	 Review	and	revision	of	fire	risk	assessments	
This one-day course teaches delegates how
to carry out a fire risk assessment in line with
the	HSE’s	guidance	and	leads	to	a	Level	2	                                                                  Duration      1 Day
qualification. This is provided through up-to-
date practical training, supplemented with new                                                              Assessment
learning materials and specially developed
                                                                                                            Optional workplace-based risk assessment task relating directly
interactive learning sessions.                                                                              to the candidate’s workplace and to test the application of
                                                                                                            learning in a practicable context.




28                                                                                                                                                                             29
BSC Manual Handling Risk Assessment
Level 2 Qualification

The	current	Manual	Handling	Operation	              Learning outcomes                                   Course Programme
Regulations	require	employers	to	assess	any	
                                                    The learning outcomes from this course are to:      	   •	 Reasons	for	conducting	suitable	and	sufficient	manual	
hazardous	manual	handling	tasks	that	cannot	                                                                   handling risk assessments
be avoided and reduce the risk of injury, so        	      P
                                                        •	 	 rovide	recognised	qualification	for	
                                                                                                        	   •	 Main	legislation	relating	to	manual	handling	risk	assessment	
far as is reasonably practicable. The British              ‘the responsible person’ in carrying out
Safety	Council	(BSC)	Manual	Handling	Risk	                 manual handling risk assessments,            	   •	 Defining	a	manual	handling	operation
Assessment course is a nationally recognised,              helping to meet their legal obligations      	   •	 Basic	principles	of	anatomy	and	physiology	
transferable qualification based on the HSE’s                                                           	   •	 Identifying	common	injuries	caused	by	manual	handling	
                                                    	      D
                                                        •	 	 evelop	sound	and	practical	knowledge	
guidance to the regulations. All BSC awards                                                                    operation
                                                           and understanding for day-to-day
are accredited by the Qualifications and                                                                	   •	 Identification	of	vulnerable	groups	of	people
                                                           application of manual handling risk
Curriculum Authority, the government regulator
                                                           assessments in the workplace                 	   •	 Competencies	required	of	manual	handling	risk	assessors
for qualifications in England.
                                                    	      P
                                                        •	 	 repare	each	participant	for	a	fit	for	     	   •	 The	manual	handling	risk	assessment	process	
                                                           purpose assessment task related directly     	   •	 Identifying	and	evaluating	existing	control	measures
Who should attend                                          to the candidate’s workplace, testing        	   •	 Applying	hierarchy	controls	as	applies	to	manual	handling	
                                                           the application of learning in a practical          operations
Those with responsibility for carrying out manual
                                                           context
handling risk assessments in the workplace.                                                             	   •	 Making	recommendations	based	on	findings
                                                                                                        	   •	 Recording	findings
                                                                                                        	   •	 Review	and	revision	of	manual	handling	risk	assessments
Overview

This one-day course teaches delegates how to
                                                                                                        Duration     1 Day
carry out a manual handling risk assessment
in line with the HSE’s guidance and leads to a
Level	2	qualification.	This	is	provided	through	                                                        Assessment
up-to-date practical training, supplemented with                                                        Optional workplace-based risk assessment task relating directly
new learning materials and specially developed                                                          to the candidate’s workplace and to test the application of
interactive learning sessions.                                                                          learning in a practicable context.




30                                                                                                                                                                             31
Environment Awareness                                                                                What our delegates say

Who should attend                                Course Programme                                    “The course contained exactly the        “The tutor was very knowledgeable and
The course is aimed at all levels of employees   	   •	 Industry	and	the	environment                 information I expected and covered all   helpful. The course was both informative
who are required to understand and effectively   	      C
                                                     •	 	 limate	change,	ozone-layer	depletion	
                                                                                                     my objectives.”                          and enjoyable, practical sessions were
control the risks which may impact on the               and global warming                           Ian - Solutions                          very good.”
environment.                                                                                                                                  Peter - BAE Systems
                                                 	      A
                                                     •	 	 ir,	land,	water,	noise,	waste	treatment	
                                                        and disposal

Overview                                         	   •	 Environmental	Protection	Act,	Hazardous	     “Really enjoyable course. Good mix
                                                 	   	 Waste	Regulations
This one-day course is designed to help                                                              of presentations and group exercises.    “Extremely useful course. I thought the
                                                 	   •	 ISO	14001,	the	systems	requirements
managers and employees understand the                                                                Glad of the opportunity to practise      mix of ‘show’ and ‘do’ worked very well.
issues surrounding environmental impacts and                                                         what I learnt.”                          Appreciated the knowledge of the tutor.”
what can be done in the workplace to improve     Duration      1 Day                                 Catherine - British Energy
                                                                                                                                              HSE attendee
an organisation’s environmental performance.
To this end the course will describe the major
                                                 Assessment
environmental issues and help the course
delegates understand what can be done in         Optional multiple choice and written short form                                              “A very enjoyable course & well presented.
the workplace to improve the environmental
                                                                                                     “More than met my objectives.
                                                 answer assessment.                                                                           Thank you.”
performance of their organisation.                                                                   Excellent notes & additional handouts,
                                                                                                                                              Ed - Bombardier Transportation
                                                                                                     very experienced and informative tutor
                                                                                                     and excellent venue & hospitality.”
Learning outcomes                                                                                    Andy	-	SFM	Devonport

The learning outcomes from this course are to:
                                                                                                                                              “The administration was outstanding &
                                                                                                                                              the tutors helpful & open.”
	    •	 Introduce	global	environmental	issues
                                                                                                                                              Michael	Mashford
	       P
     •	 	 rovide	an	overview	of	UK	and	local	
                                                                                                     “Tutor’s style meant he could
        environmental concerns
                                                                                                     communicate well with a varied
	       A
     •	 	 dvise	delegates	on	applicable	
                                                                                                     audience. Very nice atmosphere,          “A very enjoyable course with lots of
        environmental legislation
                                                                                                     very informative.”                       hands on practice.”
	    •	 Describe	pollution	control	
                                                                                                     Jill - Phonak                            Caroline	Riley
	       E
     •	 	 xplain	environmental	management	
        systems

32
5 ways to book your safety and risk management training course:
1.    Telephone: 01925 254345

2.	   	 ax:	01925 254036 using the booking form
      F

3.    Website: www.serco.com/technicalassurance

4.	   Email:	trainingsolutions@serco.com

5.    Post: send a copy of the booking form to:

      Training Solutions
      Serco
      Thomson House
      Birchwood Park
	     Risley
      Warrington
	     Cheshire	WA3	6GA


How to Pay
Payment can be made by either Credit Card, Cheque or Purchase Order.




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