Keep it safe

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					                                                                                                                           This wallet is for you to keep.
If you need this literature in an alternative format,
please ask us.                                                             Keep it safe                                    Including full details of our guarantees
You can find this information and lots more online                         Guarantees, delivery service, product details   and delivery services, a space for you
at johnlewis.com                                                           and your receipt
                                                                                                                           to note down details of products you
                                                                                                                           are interested in, it is also a handy place
                                                                                                                           to keep your receipt safe and sound.

                                                                                                                           While you are browsing, bear in mind
                                                                                                                           we offer free guarantees on a huge
                                                                                                                           range of products, from large electricals
                                                                                                                           such as fridges and freezers, to tiny
                                                                                                                           gadgets like MP3 players. For an
                                                                                                                           additional charge many of these
                                                                                                                           guarantees can be extended for
                                                                                                                           an extra year or two.

                                                                                                                           You’ll need to keep your receipt as proof
                                                                                                                           of purchase so we suggest you clip it in
                                                                                                                           this wallet to make it easier to file.




                            John Lewis department stores SD81098 / 08.10
Exchanges and refunds                                               Delivery, service guarantees, extended warranties                     Technical support
Our refund policy                                                   and helplines                                                         Electricals and technology
We hope you will be pleased with your purchase. Should you          Delivery                                                              If you have any queries or problems with an electrical
wish to return anything bought from us, we will be happy to         However you order, we can deliver to the address of your              or technology product, call our JL technical support
refund or exchange a product provided it is in a fully resaleable   choice. When you spend over £30 we’ll deliver for free.               line on 0330 123 0106 or email technicalsupport@johnlewis.com
condition. Returns should be made within a reasonable time          Spend less and delivery costs just £3. You can also order online      from 8am to 9pm weekdays, 8am to 8pm Saturday and
(usually 28 days) and in original, undamaged packaging.             and collect in your preferred John Lewis shop – this service          10am to 6pm Sundays – calls are charged at a local call rate.
                                                                    is completely free.                                                   To help us handle your query promptly please have your model
If the product returned is not in a fully resaleable condition                                                                            number available.
or the packaging is damaged, we reserve the right to refuse         Express delivery is available on all white goods for a small fee.
a refund on the item, or deduct up to 20% of the original                                                                                 Free 90 day software support helpline
selling price from the refund amount. We will refund the            Service guarantees                                                    We offer access to a 90 day helpline when you buy a new
standard delivery charge on orders under £30 if they are            If you have purchased a television you’ll receive a free five-year    desktop or laptop computer from John Lewis. The service is
returned to us within 7 days of receipt. If an order under £30      service guarantee and two years for all computers in the unlikely     available for a period of 90 days from the date you make
is returned to us after 7 days from receipt then we will refund     event you will have any problems with your purchase. For large        your purchase, and you can call the helpline on 0870 600 0060
the delivery charge only if the goods are damaged, faulty           electrical domestic appliances, we offer a three-year service         from 8am to 9pm weekdays, 8am to 8pm Saturday and 10am
or incorrect.                                                       guarantee on all our own John Lewis items, two years on other         to 8pm Sundays - calls are charged at a national call rate
                                                                    branded large appliances. For computers, non-portable hi-fi
None of the conditions above affect your statutory rights,          equipment, DVD and VHS players/recorders and camcorders,              On johnlewis.com you will find a range of helpful buying guides
including when goods are faulty, or not as described. If you        we will honour the manufacturer’s own guarantee period and            and product details, or you can call us on 08456 049 049,
purchase goods by telephone, under the Consumer Protection          provide a second year free of charge. You can find details of         any time between 7am and midnight, 7 days a week.
(Distance Selling) Regulations 2000 you have the right to cancel    terms and conditions on johnlewis.com.
your order in writing within 8 days of receiving the goods and                                                                            Never Knowingly Undersold
we will reimburse your return postage costs. This right does        Extended warranties
not apply to the products listed below (*).                         If you wish, you have the opportunity to purchase an extended         On quality
                                                                    warranty ( John Lewis Service Plan) on many electrical products,      We have the highest standards of product quality which are
Products we are unable to refund or exchange                        in order to cover repair costs once the free guarantee has            regularly assessed against the market. Our approach to sourcing
We are unable to offer a refund or exchange on personalised,        expired. The warranty also acts as insurance to cover repairs         ensures we trade ethically at all times.
made-to-measure or perishable goods (such as food, plants or        needed because of accidental damage, not usually covered
flowers) unless they are faulty. For reasons of hygiene, safety     under the service guarantee. You can buy an extended warranty         On price
and copyright, we cannot refund or exchange the following           from us at the same time as you purchase the electrical item,         We regularly check and match prices of high street shops in the
products unless they are faulty:                                    or if you prefer, you can wait and buy it within 30 days of           local area, even during sales. If you find the same item for less at
                                                                    purchasing the item by going to johnlewis.com or by calling           any other high street shop, we’ll refund the difference.
* Mattresses, mattress toppers, duvets, pillows, cosmetics,
  pierced jewellery, children’s car seats, CDs, DVDs, in-ear        0844 871 7771 with details of your purchase and your credit           On service
  phones, tapes or other recording media, software or video.        or debit card details to hand.                                        Our staff are Partners in the business and offer impartial advice
                                                                    Services                                                              on our products. We provide excellent after-sales and a great
                                                                    Our services range from fashion advice to technology support,         choice of services.
                                                                    from curtain fitting to our gift list, some are free and others are   For more details, please see our leaflet.
                                                                    available for a reasonable fee – to find out more please ask
                                                                    in the shop, on the phone or look online at johnlewis.com

				
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posted:2/20/2011
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