cv by ashrafp


									                                                                                                        Wesley Duxbury
                                                                                                            11B Gosforth Place
                                                                                                                       CH2 3JJ

                                                                                  Phone:            01244 340008
                                                                                  Mobile:           07525 842163


                  Oct. 2008 – Present                        Stella Travel Services                       Chester

IT Services Analyst - 1st, 2nd and 3rd line support
       Monitoring and implementing user accounts with Active Directory on Windows Server 2003 and 2008
       Security protection of infrastructure and prevention of threats using VPNs and Sophos / AVG security products
       Administering Microsoft Exchange accounts on multiple domains and 700+ hosted travel agent email accounts
       Desktop support for 200+ HO workstations and software including laptops, printers, MS Office and card readers/PDQs
       Remote, and on-site if required, maintenance of 450+ business critical machines and LANs for travel agents
       Installation and scripting of Meridian, Avaya and Symposium telephony systems
       Leading IT related ‘Welcome Day’ and in-house software training programs for between 4 and 30 clients
       Building and repairing of desktop and network hardware including PCs, MACs, cabinets, switches, cabling etc
       Adhering to ITIL best practice processes to reduce costs and improve productivity, skills and experience
       Use of ‘Footprints’ and ‘Touchpaper’ help desk software to log, resolve and update issues within strict SLAs

                  Jan. 2007 – Jan. 2008                      Duxbury Financial                            Chester / Aberdeen

IT Systems Analyst
       Assessing initial set-up requirements and implementing hardware and software solutions accordingly
       Website planning with hierarchical structuring of content, creation of template and Cascading Style Sheets
       Executing search engine optimisation, usability evaluation and applying statistics management
       Production of web graphics from “start to finish” with reformatting and optimisation for use online
       Providing training and telephone support for hardware, software and website monitoring

                  June 2006 – Nov. 2006                      Amplivox-Ultratone                           Manchester

1st & 2nd Line IT Help Desk Support
       Analysing calls from 700+ branches and all head office staff to escalate to the relevant support level when appropriate
       Logging of all computer problems and developing software or hardware solutions of less than 1 days work
       Maintaining and updating company intranet site

                 June 2005 – Oct. 2005                       Crest: Plus                                  Chester

Distribution Administrator
       Updating and processing of sensitive legal information and registration data
       Promoting the business through a polite, helpful and willing attitude to all customers and colleagues
       Communicating with customers and business contacts to discuss changes in company policy

                 Sept. 2003 – Sept. 2004                     Bowie Castlebank Group                       Ellesmere Port

Head Office Help-line Coordinator
       Designing staff training courses, job advertisements and service guides
       Interacting with branches to implement and update business-wide POS databases
                                                                                                                     Updated 08/11/2010
                                                                                                         Wesley Duxbury
                                                                                                           11B Gosforth Place
                                                                                                                      CH2 3JJ

                                                                                   Phone:            01244 340008
                                                                                   Mobile:           07525 842163


2004 – 2008                 University of Chester

    BSc Internet Technologies

2000 – 2003                 West Cheshire College

    Higher Level BTEC National Diploma in Computing – Merit
    Specialising in Web Design, Database Administration and Networking

    Microsoft Courses
    2151 - Microsoft Windows Network and Operating System Essentials
    2152 - Implementing and Supporting Microsoft Windows Professional and Server

    Key Skills Level 3 – Pass
    Information and Communication Technology
    Application of Number

1997 – 2000                 King’s School Chester

    10 GCSE’s
    GNVQ level 2 in Business Studies

1995 – 1997                 Packwood Haugh Boarding School

    CE Certification
    Academic Merit Scholarship to King’s School


Marital Status                            Interests
       Single                                       Survivalism Fiction
                                                    Digital Photography and Manipulation
Driving License                                     Racquet Sports
       Full UK - 10 years                           Philomathy
                                                    Graphic / Web Design

                                                    Qualified in “First Aid at Work”
                                                    Acting workplace fire warden.
                                                    Officially congratulated at Stella Travel Services
                                                      for my enthusiasm and intelligence during well
                                                      co-ordinated project successes
                                                                                                                Updated 08/11/2010

To top