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					                                                                                                        Wesley Duxbury
                                                                                                            11B Gosforth Place
                                                                                                                        Hoole
                                                                                                                      Chester
                                                                                                                       CH2 3JJ

                                                                                  Phone:            01244 340008
                                                                                  Mobile:           07525 842163
                                                                                  E-mail:           info@WesD.co.uk

EMPLOYMENT HISTORY

                  Oct. 2008 – Present                        Stella Travel Services                       Chester

IT Services Analyst - 1st, 2nd and 3rd line support
       Monitoring and implementing user accounts with Active Directory on Windows Server 2003 and 2008
       Security protection of infrastructure and prevention of threats using VPNs and Sophos / AVG security products
       Administering Microsoft Exchange accounts on multiple domains and 700+ hosted travel agent email accounts
       Desktop support for 200+ HO workstations and software including laptops, printers, MS Office and card readers/PDQs
       Remote, and on-site if required, maintenance of 450+ business critical machines and LANs for travel agents
       Installation and scripting of Meridian, Avaya and Symposium telephony systems
       Leading IT related ‘Welcome Day’ and in-house software training programs for between 4 and 30 clients
       Building and repairing of desktop and network hardware including PCs, MACs, cabinets, switches, cabling etc
       Adhering to ITIL best practice processes to reduce costs and improve productivity, skills and experience
       Use of ‘Footprints’ and ‘Touchpaper’ help desk software to log, resolve and update issues within strict SLAs



                  Jan. 2007 – Jan. 2008                      Duxbury Financial                            Chester / Aberdeen

IT Systems Analyst
       Assessing initial set-up requirements and implementing hardware and software solutions accordingly
       Website planning with hierarchical structuring of content, creation of template and Cascading Style Sheets
       Executing search engine optimisation, usability evaluation and applying statistics management
       Production of web graphics from “start to finish” with reformatting and optimisation for use online
       Providing training and telephone support for hardware, software and website monitoring


                  June 2006 – Nov. 2006                      Amplivox-Ultratone                           Manchester

1st & 2nd Line IT Help Desk Support
       Analysing calls from 700+ branches and all head office staff to escalate to the relevant support level when appropriate
       Logging of all computer problems and developing software or hardware solutions of less than 1 days work
       Maintaining and updating company intranet site



                 June 2005 – Oct. 2005                       Crest: Plus                                  Chester

Distribution Administrator
       Updating and processing of sensitive legal information and registration data
       Promoting the business through a polite, helpful and willing attitude to all customers and colleagues
       Communicating with customers and business contacts to discuss changes in company policy



                 Sept. 2003 – Sept. 2004                     Bowie Castlebank Group                       Ellesmere Port

Head Office Help-line Coordinator
       Designing staff training courses, job advertisements and service guides
       Interacting with branches to implement and update business-wide POS databases
                                                                                                                     Updated 08/11/2010
                                                                                                                http://www.WesD.co.uk
                                                                                                         Wesley Duxbury
                                                                                                           11B Gosforth Place
                                                                                                                       Hoole
                                                                                                                     Chester
                                                                                                                      CH2 3JJ

                                                                                   Phone:            01244 340008
                                                                                   Mobile:           07525 842163
                                                                                   E-mail:           info@WesD.co.uk

EDUCATION


2004 – 2008                 University of Chester

    BSc Internet Technologies

2000 – 2003                 West Cheshire College

    Higher Level BTEC National Diploma in Computing – Merit
    Specialising in Web Design, Database Administration and Networking

    Microsoft Courses
    2151 - Microsoft Windows Network and Operating System Essentials
    2152 - Implementing and Supporting Microsoft Windows Professional and Server

    Key Skills Level 3 – Pass
    Information and Communication Technology
    Communication
    Application of Number

1997 – 2000                 King’s School Chester

    10 GCSE’s
    GNVQ level 2 in Business Studies

1995 – 1997                 Packwood Haugh Boarding School

    CE Certification
    Academic Merit Scholarship to King’s School


PERSONAL DETAILS

Marital Status                            Interests
       Single                                       Survivalism Fiction
                                                    Digital Photography and Manipulation
Driving License                                     Racquet Sports
       Full UK - 10 years                           Philomathy
                                                    Graphic / Web Design

                                          Achievements
                                                    Qualified in “First Aid at Work”
                                                    Acting workplace fire warden.
                                                    Officially congratulated at Stella Travel Services
                                                      for my enthusiasm and intelligence during well
                                                      co-ordinated project successes
                                                                                                                Updated 08/11/2010
                                                                                                           http://www.WesD.co.uk

				
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