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ACTION PLAN 2008
M2-150
Appreciative Inquiry
Action plans must be uploaded through ‘Submit a Form’ on www.reframingthefuture.net by COB Tuesday 27
May 2008.
All sections must be completed.
Please note: sections 1 – 9 of this document will be placed on the Reframing the Future website. Details of
participants in item 11 will only be used in accordance with our privacy policy and will not be published on
the website.
Name of organisation funded by Reframing the Future
Strive Training Australia Pty Ltd
1. Convenor's details
Name: Zena McLean
Position: Manager Marketing and Customer Relations
Organisation: Strive Training Australia Pty Ltd
Address: 5/53 Southgate Avenue Cannon Hill (postal PO Box 61 BULIMBA Q 4171)
City/Suburb: Cannon Hill Postcode: 4170
Ph: 07 3902 6888 Fax: 07 3899 4226 Mobile: 0414 821 808
Email: Zena@strive.com.au
2. Facilitator’s details
Name: Zena McLean
Address: 5/53 Southgate Avenue Cannon Hill (postal PO Box 61 BULIMBA Q 4171)
City/Suburb: Cannon Hill Postcode: 4170
Ph: 07 3902 6888 Fax: 07 3899 4226 Mobile: 0414 821 808
Email: Zena@strive.com.au
3. Your project goal (which of the three Reframing the Future goals your project is addressing).
Strive’s goal for this project is to be innovative in responding to the needs of students, and the
emerging skill needs and workforce development requirements of industry and communities. Within
the context a recently released training package.
We are hoping to achieve this by holding a forum to address participant drop out rates at Certificate IV level,
how we can take the new training package and deliver it in an innovative way that is endorsed and
supported by participants and industry (via employers), whilst meeting standards and performance criteria.
4. Your priority are (which of the seven priority areas your project is addressing).
Priority area Innovatively and flexibly implementing a new, recently revised or
rationalised Training Packages
What challenges will you address during your project in focusing on your priority area?
We will address many challenges through this project in relation to the new training package. It is an ideal
opportunity to for Strive to review the delivery of Certificate IV in retail and frontline management to increase
completion rates and address industry perceived shortfalls. This project will also directly impact and
address another priority area i.e. Employability skills. We will be reviewing closely how to link the learning to
enhance employability skills in the future.
The project will equally involve participants, employers, and RTO providers, therefore I believe it will create a
greater understanding and commitment from key stakeholders to participate in the forum and produce an
outcome that addresses everyone’s needs.
5. Methodology
Please describe how you will facilitate the use of appreciative inquiry methodology.
‘I have a plan’…. Famous last words….
I will put together an invitation both hard copy and soft copy that will include a short powerpoint presentation
that will overview what we are aiming to achieve and how we will facilitate it using appreciative enquiry….
The theme will be fairy tales….
We will have rose coloured glasses and wands to go in packs to all participants in a fun way to represent
that positive outlook we have looking both backward and forward on the certificate IV training.
There will be a tale we will construct about the cert IV trainees that has a happy ending.
Discovery Stage
The project team will spend considerable time researching the best practice examples
that are out their in VET for the delivery of Certificate IV training. We will also send out
the invitations and various communications regarding the project to discover who will be
involved. The very fact we are using invitations is aimed at promoting this as an event
you can chose to be part of or chose not to participate in.
We have already conducted our first internal workshop on the Cert IV training as an initial
data gathering stage and it has already proven challenging and increasingly difficult to keep some
participants focused on what they would like to see happen and then think of innovative ways to get
there. Most are still putting forward why it won’t work.
A lot of time will be spent formulating the right questions during this stage of the project.
Dream Stage
This will be introduced using the powerpoint presentation that will accompany the
invitation. Allowing all project team members to prepare and think about all the good
things that have happened, but more importantly to start thinking positively toward the
future.
We will facilitate a one day workshop on that will be focused primarily around this stage
of the methodology. All key stakeholders will be asked to contribute what they would like
to see happen, ‘wave their magic wands’ and paint the perfect picture for us.
Design Stage
To facilitate this stage of the project we will use a mind mapping software program to
capture all the ideas generated in the dream stage. This program will then allow us to
reflect back very easily on what we want to achieve, and give us a solid foundation.
The Strive project team will work in small groups on the design of the new Certificate IV
program based on the mind map and the outcomes from workshops. The draft program
will be sent to all project stakeholders for feedback and consideration.
Destiny Stage
We will conduct a final meeting, breakfast or lunch with the team, again by invitation and
the complete the fairytale and show them the happy ending.
The program will be presented and asked for endorsement and support from all project
teams. The reason we would seek this in writing is to gain commitment in the future from
employers, trainers and participants to follow through on the program. We would also
continue to seek feedback and create a flexible, fluid environment that allows for changes
as they are required to adjust our methods to suit the needs of the participants.
6. Anticipated outcomes
a) What new capabilities do you anticipate the participants will develop during the project?
Our trainers will be have increased skills and knowledge to be able to deliver certificate IV qualifications to
better suit and meet the needs of participants and their employers. They will also develop the ability to
better empathise with clients and communicate on a level of ‘the bigger picture’.
b) Please describe the outcomes anticipated as a result of your project:
for participating work teams • To create a shared responsibility in the skills development and
and organisations training process where the interpretation of what is competent is
matched across industry and RTOs
• To breakdown the elements within the units of competency and
develop innovative and ‘real world’ ways to deliver and assess
outcomes
• To have clear and solid input from industry and business to
ascertain what they see as being vital in terms of skills and
knowledge development for their managers and future leaders so
that it can be included in our programs and ultimately be mapped
back to the package
• To create a new awareness and faith in VET at this higher level
within business, industry and students
• To develop and deliver a program that builds real world skills and
knowledge that will enable leaders to understand themselves, the
generations they deal with on a day to day basis, the leaderships
styles etc.
• To communicate the changes and provide upskilling for our VET
practitioners to be able to deliver this new package.
• To offer innovative delivery platforms that are varied and
extensive to ensure the best outcomes for the students and
ultimately their workplace
for the VET system Greater flexibility and innovation in the delivery of training packages.
Closer links with employers and participants that will guarantee
7. Evaluation process
Please provide an outline of the methods you will use to:
a) evaluate the participants’ learning
We will use the following evaluation methods for participant learning, which will be applied to both Strive
trainers and their trainees and employers:
• Feedback forms
• Questionnaires
• Interviews
• Completion rates – if the project is successful and there has been participant learning there
will be an increase completion rates.
• Newly developed training program and delivery approach to Certificate IV in Business and
Retail
b) evaluate your project’s efficiency and effectiveness.
The feedback processes above such as:
• Feedback forms
• Questionnaires
• Interviews
Will include specific questions and discussions centred around the efficiency and effectives of the
project itself.
8. Promotion
Please outline how your project’s processes and products will be promoted:
within your organisation(s) Internal email, in person meetings one on one and in groups, phone calls,
emails, invitations
to industry and other relevant Invitations, emails, phone calls and mail outs
organisations
to the broader VET sector Invitations, emails, phone calls and mail outs
9. Project timeframe
Please list project task/actions and key dates (Please add rows as required)
Task/action Key date
Convene all Strive trainers to identify all the issues associated with delivering 25 April to 5
Cert IV qualifications in Retail and Frontline. May
Feedback from Certificate IV participants (including some completed and 5 May to 20
cancelled students) on their views of the training and identify at least three May
prime candidates for the workshop.
Conduct research for best practice on Cert IV training, where is it being done 20 May – 6
exceptionally well, and research questions that can be used during all stages June
of the project.
Organise a workshop with all key stakeholders agenda items will include: 12 May to 5
July
What do future leaders need in the terms of:
1. Skills
2. Knowledge
3. Leadership
How is it best to deliver this training?
What are businesses prepared to invest?
What do todays managers identify as the key to making better leaders
Innovative approaches to assessment.
Identify potential pilot organisations and students to trial test outcomes.
Collate data and work with content experts from industry to put together 5 July – 5
suggested training program that would encompass suggestions. August
Distribute the document developed for review and further comment via email, 7 August – 15
followed up by telephone contacts and link ups August
Prepare Interim Report 15 August – 19
August
Test trial one aspect of the proposed new program and delivery with pilot group 20 August – 20
identified October
Collate feedback from Trial 22 October –
30 October
Organise a breakfast or lunch for all key participants in the workshop to share 30 October –
outcomes and feedback and make any suggested changes. Recognise and 10 November
thank all participants
Final report with outcomes prepared 10 November –
25 November
