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M2-150 Appreciative Inquiry

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					 ACTION PLAN 2008

M2-150
Appreciative Inquiry
Action plans must be uploaded through ‘Submit a Form’ on www.reframingthefuture.net by COB Tuesday 27
May 2008.

All sections must be completed.
Please note: sections 1 – 9 of this document will be placed on the Reframing the Future website. Details of
participants in item 11 will only be used in accordance with our privacy policy and will not be published on
the website.

Name of organisation funded by Reframing the Future
 Strive Training Australia Pty Ltd

1. Convenor's details
 Name:    Zena McLean
 Position: Manager Marketing and Customer Relations
 Organisation:   Strive Training Australia Pty Ltd
 Address: 5/53 Southgate Avenue Cannon Hill (postal PO Box 61 BULIMBA Q 4171)
 City/Suburb: Cannon Hill                                                             Postcode: 4170
 Ph: 07 3902 6888                      Fax: 07 3899 4226                     Mobile: 0414 821 808
 Email: Zena@strive.com.au

2. Facilitator’s details
 Name:    Zena McLean
 Address: 5/53 Southgate Avenue Cannon Hill (postal PO Box 61 BULIMBA Q 4171)
 City/Suburb: Cannon Hill                                                             Postcode: 4170
 Ph: 07 3902 6888                      Fax: 07 3899 4226                     Mobile: 0414 821 808
 Email: Zena@strive.com.au

3. Your project goal (which of the three Reframing the Future goals your project is addressing).

Strive’s goal for this project is to be innovative in responding to the needs of students, and the
emerging skill needs and workforce development requirements of industry and communities. Within
the context a recently released training package.


We are hoping to achieve this by holding a forum to address participant drop out rates at Certificate IV level,
how we can take the new training package and deliver it in an innovative way that is endorsed and
supported by participants and industry (via employers), whilst meeting standards and performance criteria.
4. Your priority are (which of the seven priority areas your project is addressing).
 Priority area                      Innovatively and flexibly implementing a new, recently revised or
                                    rationalised Training Packages


What challenges will you address during your project in focusing on your priority area?

We will address many challenges through this project in relation to the new training package. It is an ideal
opportunity to for Strive to review the delivery of Certificate IV in retail and frontline management to increase
completion rates and address industry perceived shortfalls. This project will also directly impact and
address another priority area i.e. Employability skills. We will be reviewing closely how to link the learning to
enhance employability skills in the future.

The project will equally involve participants, employers, and RTO providers, therefore I believe it will create a
greater understanding and commitment from key stakeholders to participate in the forum and produce an
outcome that addresses everyone’s needs.

5. Methodology
Please describe how you will facilitate the use of appreciative inquiry methodology.
‘I have a plan’…. Famous last words….

I will put together an invitation both hard copy and soft copy that will include a short powerpoint presentation
that will overview what we are aiming to achieve and how we will facilitate it using appreciative enquiry….
The theme will be fairy tales….

We will have rose coloured glasses and wands to go in packs to all participants in a fun way to represent
that positive outlook we have looking both backward and forward on the certificate IV training.

There will be a tale we will construct about the cert IV trainees that has a happy ending.

         Discovery Stage

         The project team will spend considerable time researching the best practice examples
         that are out their in VET for the delivery of Certificate IV training. We will also send out
         the invitations and various communications regarding the project to discover who will be
         involved. The very fact we are using invitations is aimed at promoting this as an event
         you can chose to be part of or chose not to participate in.

         We have already conducted our first internal workshop on the Cert IV training as an initial
         data gathering stage and it has already proven challenging and increasingly difficult to keep some
         participants focused on what they would like to see happen and then think of innovative ways to get
         there. Most are still putting forward why it won’t work.

         A lot of time will be spent formulating the right questions during this stage of the project.

         Dream Stage

         This will be introduced using the powerpoint presentation that will accompany the
         invitation. Allowing all project team members to prepare and think about all the good
         things that have happened, but more importantly to start thinking positively toward the
         future.

         We will facilitate a one day workshop on that will be focused primarily around this stage
         of the methodology. All key stakeholders will be asked to contribute what they would like
         to see happen, ‘wave their magic wands’ and paint the perfect picture for us.
         Design Stage

         To facilitate this stage of the project we will use a mind mapping software program to
         capture all the ideas generated in the dream stage. This program will then allow us to
         reflect back very easily on what we want to achieve, and give us a solid foundation.

         The Strive project team will work in small groups on the design of the new Certificate IV
         program based on the mind map and the outcomes from workshops. The draft program
         will be sent to all project stakeholders for feedback and consideration.

         Destiny Stage

         We will conduct a final meeting, breakfast or lunch with the team, again by invitation and
         the complete the fairytale and show them the happy ending.

         The program will be presented and asked for endorsement and support from all project
         teams. The reason we would seek this in writing is to gain commitment in the future from
         employers, trainers and participants to follow through on the program. We would also
         continue to seek feedback and create a flexible, fluid environment that allows for changes
         as they are required to adjust our methods to suit the needs of the participants.

6. Anticipated outcomes

a) What new capabilities do you anticipate the participants will develop during the project?
Our trainers will be have increased skills and knowledge to be able to deliver certificate IV qualifications to
better suit and meet the needs of participants and their employers. They will also develop the ability to
better empathise with clients and communicate on a level of ‘the bigger picture’.


b) Please describe the outcomes anticipated as a result of your project:

 for participating work teams             •   To create a shared responsibility in the skills development and
 and organisations                            training process where the interpretation of what is competent is
                                              matched across industry and RTOs
                                          •   To breakdown the elements within the units of competency and
                                              develop innovative and ‘real world’ ways to deliver and assess
                                              outcomes
                                          •   To have clear and solid input from industry and business to
                                              ascertain what they see as being vital in terms of skills and
                                              knowledge development for their managers and future leaders so
                                              that it can be included in our programs and ultimately be mapped
                                              back to the package
                                          •   To create a new awareness and faith in VET at this higher level
                                              within business, industry and students
                                          •   To develop and deliver a program that builds real world skills and
                                              knowledge that will enable leaders to understand themselves, the
                                              generations they deal with on a day to day basis, the leaderships
                                              styles etc.
                                          •   To communicate the changes and provide upskilling for our VET
                                              practitioners to be able to deliver this new package.
                                          •   To offer innovative delivery platforms that are varied and
                                              extensive to ensure the best outcomes for the students and
                                              ultimately their workplace
 for the VET system                 Greater flexibility and innovation in the delivery of training packages.
                                    Closer links with employers and participants that will guarantee
7. Evaluation process
Please provide an outline of the methods you will use to:
    a)   evaluate the participants’ learning
    We will use the following evaluation methods for participant learning, which will be applied to both Strive
    trainers and their trainees and employers:
             •   Feedback forms
             •   Questionnaires
             •   Interviews
             •   Completion rates – if the project is successful and there has been participant learning there
                 will be an increase completion rates.
             •   Newly developed training program and delivery approach to Certificate IV in Business and
                 Retail
    b)   evaluate your project’s efficiency and effectiveness.
    The feedback processes above such as:
             •   Feedback forms
             •   Questionnaires
             •   Interviews
    Will include specific questions and discussions centred around the efficiency and effectives of the
    project itself.

8. Promotion
Please outline how your project’s processes and products will be promoted:

 within your organisation(s)        Internal email, in person meetings one on one and in groups, phone calls,
                                    emails, invitations
 to industry and other relevant     Invitations, emails, phone calls and mail outs
 organisations
 to the broader VET sector          Invitations, emails, phone calls and mail outs

9. Project timeframe
Please list project task/actions and key dates                                         (Please add rows as required)

 Task/action                                                                                  Key date

 Convene all Strive trainers to identify all the issues associated with delivering            25 April to 5
 Cert IV qualifications in Retail and Frontline.                                              May

 Feedback from Certificate IV participants (including some completed and                      5 May to 20
 cancelled students) on their views of the training and identify at least three               May
 prime candidates for the workshop.

 Conduct research for best practice on Cert IV training, where is it being done               20 May – 6
 exceptionally well, and research questions that can be used during all stages                June
 of the project.
Organise a workshop with all key stakeholders agenda items will include:          12 May to 5
                                                                                  July
What do future leaders need in the terms of:
    1. Skills
    2. Knowledge
    3. Leadership
How is it best to deliver this training?
What are businesses prepared to invest?
What do todays managers identify as the key to making better leaders
Innovative approaches to assessment.
Identify potential pilot organisations and students to trial test outcomes.

Collate data and work with content experts from industry to put together          5 July – 5
suggested training program that would encompass suggestions.                      August

Distribute the document developed for review and further comment via email,       7 August – 15
followed up by telephone contacts and link ups                                    August

Prepare Interim Report                                                            15 August – 19
                                                                                  August

Test trial one aspect of the proposed new program and delivery with pilot group   20 August – 20
identified                                                                        October

Collate feedback from Trial                                                       22 October –
                                                                                  30 October

Organise a breakfast or lunch for all key participants in the workshop to share   30 October –
outcomes and feedback and make any suggested changes. Recognise and               10 November
thank all participants

Final report with outcomes prepared                                               10 November –
                                                                                  25 November

				
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