2007 Corporate Profile
IFC A message from Jim Westlake 3 Corporate organization 11 Other insurance products
IFC RBC overview 4 Executive committee and assistance services
1 A message from Neil Skelding 6 Life and health 12 RBC Insurance locations
2 2007 highlights 8 Property and casualty IBC Directors
3 Financial highlights 10 Reinsurance
“Always earning the right to be
our clients’ first choice”
A message from Jim Westlake
Group Head, Canadian Banking, RBC
The Canadian Banking segment of I believe our insurance business, with its strong product suite,
RBC®, which includes our Global extensive distribution capabilities and industry-leading focus
Insurance business, had a solid year on client service, is well-positioned to deliver significant
in 2007, part of a record year for RBC progress in achieving its priorities. I recognize that our success
as a whole. In 2007, we generated comes from our people and sustained success comes from
strong revenue growth, reflecting how we work together to deliver performance. I am confident
our focus on growth initiatives and that together, we will continue to deliver strong results across
our strong national retail presence across all products and Canadian Banking.
markets. Combining our broad capabilities with investments in
client-facing staff, distribution networks and enhanced product
offerings has positioned us well for future success.
Specifically, within Global Insurance we saw very good results
with full year earnings increasing significantly over the previous
year. The insurance client loyalty scores also remain well above
Group Head, Canadian Banking, RBC
industry levels. We know that loyal clients reward us with more
of their business and refer their family and friends to us.
Royal Bank of Canada (RY on TSX and We provide personal and commercial We employ more than 70,000 full- and
NYSE) and its subsidiaries operate under banking, wealth management services, part-time employees, who serve more
the master brand name of RBC and may insurance, corporate and investment than 15 million personal, business,
be referred to in this text as RBC. We banking and transaction processing public sector and institutional clients
are Canada’s largest bank as measured services on a global basis. Our Global through offices in Canada, the U.S. and
by assets and market capitalization Technology and Operations and Global 36 other countries.
and one of North America’s leading Functions teams enable business growth
diversified financial services companies. with expert professional advice and
state-of-the-art processes and technology.
A message from Neil Skelding
President & CEO, RBC Insurance
RBC Insurance® has grown significantly in We also broadened our product portfolio to include a wider
the past year. Our 2007 net income after range of options for clients. This includes a new simplified
tax increased 46% over 2006, which is critical illness insurance product that provides basic coverage
nearly triple where we were just three and a simplified application process. In addition to this
years ago. change we enhanced our Critical Illness Recovery Plan™
This exceptional performance is a policy to include an industry-leading long term care insurance
testament to the commitment of our conversion feature.
employees, leadership in our chosen markets and a continued Expanding our retail insurance branch network remained a
focus on providing superior client service. priority over the past year. RBC Insurance now has 23 retail
As part of our commitment to clients, we surveyed Canadians insurance branches located in Ontario, Quebec, Nova Scotia,
to better understand how we could help meet their insurance New Brunswick and Alberta. These branches offer a convenient
needs. We know that people often think of insurance as retail option for customers wishing to meet face to face with
complicated and difficult to understand; however no financial an insurance advisor for home, auto, travel and simplified
plan is complete without considering insurance. life insurance.
The RBC Insurance/Ipsos Reid survey found that only one in four In 2008, we will focus on three strategic priorities.
(23%) of insured Canadians regularly review their insurance First, we need to drive increased sales through multiple
needs without prompting and one-third (33%) of Canadians don’t
distribution channels. We will also maintain strength in
know if they even have the right amount or type of insurance.
our third party distribution channels.
RBC Insurance is committed to providing Canadians with a
superior experience by offering insurance products, services Second, we will strive to deepen client relationships.
and advice that help meet their needs. To do this, we will deliver on key projects that enhance the
When our clients succeed, we succeed. I am pleased to client experience and allow us to effectively cross sell to our
say that we had a number of key client successes in 2007. existing insurance clients based on their needs.
RBC Insurance was selected as the winner of the 2006 Our final strategic priority is to simplify the way we do
Large Institution Program of the Year Award from the Bank business for both our clients and employees. This means
Insurance & Securities Association (BISA). We won this Award streamlining our processes while continuing to make it
of Excellence for innovation and leadership in providing
easier for clients to do business with us.
13 million Canadian RBC clients with insurance advice,
choice and solutions. While we are proud of the success we had in 2007, we will
RBC Insurance also developed an innovative wireless claims focus on these priorities to accelerate our momentum and
dispatch system that enhances the client experience by deliver on another exceptional year for RBC Insurance in 2008.
increasing the speed and efficiency of the claims assessment
process. In 2007, RBC won a prestigious award for this new
process and was named one of the banking and financial
services industry’s 25 most innovative people, companies
and technologies in the sixth annual Innovator ranking by
Bank Technology News.
President & CEO, RBC Insurance
2 0 0 7 CO R P O R AT E P R O F I L E 1
In 2007, we focused on three strategic priorities: putting clients first
by delivering best-in-class products and services, continuing to lead in
chosen markets by building on our Canadian leadership positions and
improving our client experience.
Over the past year, we made significant progress against all of efficiency of the claims assessment process. RBC won an
our strategic priorities. From a product perspective, we enhanced award for this new process when we were selected as one
existing options and introduced new products for clients. Our of the top 25 innovators of 2007 in the sixth annual Bank
simplified critical illness insurance product provides consumers Technology News ranking.
with basic coverage and a simplified application process. We also improved our risk management and operational
We also enhanced the Critical Illness Recovery Plan policy to processes and maintained several important financial
include a new long term care insurance conversion feature. strength ratings in 2007.
In the United States, we launched four new fixed annuities
and an indexed universal life product for U.S. clients. In order to maintain our momentum and position our
business for continued growth and expansion, RBC Insurance
RBC Insurance also expanded its retail insurance branch network introduced a Lean Six Sigma (LSS) program last year. This
over the past year, opening 12 new branches in 2007. We now initiative will help ensure our processes make it easy for
have a total of 23 branches in Ontario, Quebec, Nova Scotia, clients to do business with us, allow us to operate efficiently
New Brunswick and Alberta. and position RBC Insurance for continuous improvement.
We continued to lead in chosen markets gaining recognition RBC Life Insurance Company, our Canadian life insurance
for innovation from both the Bank Insurance & Securities operating entity, and Liberty Life Insurance Company, our
Association (BISA) and Bank Technology News. RBC Insurance U.S. life insurance operating entity, renewed their “A”
was selected as the winner of the 2006 Large Institution (Excellent) financial strength ratings from A.M. Best. Royal
Program of the Year Award from BISA for innovation and Bank of Canada Insurance Company Ltd., an RBC reinsurance
leadership in providing 13 million Canadian RBC customers subsidiary located in Barbados, also maintained its “A”
with insurance advice, choice and solutions. RBC Insurance (Excellent) financial strength rating from A.M. Best and its
also developed an innovative wireless claims dispatch system AA– counterparty credit and financial strength rating from
that provides home and auto claims road adjusters with Standard & Poor’s.
on-site access to critical claims data. This unique program
enhances customer service by improving the speed and
2 R B C INSURANCE
RBC Insurance† net income after taxes (NIAT) for 2007 was $442 million, representing a 46%
increase over 2006. Premiums and deposits were also strong, reflecting new sales growth and
stronger client retention.
RBC Insurance operates through a number of legal entities. Please refer to the chart below for a listing.
GLOBAL INSURANCE GLOBAL INSURANCE GLOBAL INSURANCE GLOBAL INSURANCE
PREmIUmS AND DEPOSITS NET INCOmE AFTER TAxES NON INTEREST ExPENSES FULL TImE EqUIVALENT STAFF
($ millions) ($ millions) ($ millions)
2005 2006 2007 2005 2006 2007 2005 2006 2007 2005 2006 2007
Compound Annual Growth Rate for NIAT
At RBC Insurance, we offer a wide range of life, health, travel, We continue to lead in the creditor, travel, life and individual
home and auto insurance products and creditor insurance living benefits insurance markets in Canada. We also have a
services to individual and business clients in Canada and the fast growing home and auto insurance business and a leading
United States, as well as reinsurance for clients around the world. reinsurance operation.
RBC Insurance, which operates as part of the Canadian Banking
segment of RBC, is the largest Canadian bank-owned group
RBC Insurance Canadian RBC Insurance RBC Life RBC Insurance RBC General Assured
operations Services Inc. Insurance Company of Insurance Assistance Inc.
Company1 Canada Company
U.S. Liberty Life The Liberty
operations Insurance Marketing
International RBC Reinsurance Royal Bank
operations (Ireland) Limited of Canada
This chart does not represent the organization’s actual legal or divisional structure.
“A” (Excellent) financial strength rating from A.M. Best.
Royal Bank of Canada Insurance Company Ltd. has an “A” (Excellent) financial strength rating from A.M. Best and an AA– counterparty credit and financial strength rating from Standard & Poor’s.
2 0 0 7 CO R P O R AT E P R O F I L E 3
RBC Insurance Executive Committee
From left to right: Stan Seggie, Head, Travel Insurance > John Hillis, Head, Business & Client Strategy > Kathy Pryden, Head, Reinsurance &
International markets > William Onuwa, Head, Insurance Risk management > Tom Dalinda, Head, Investments > Louise Mitchell, Head, Bank
Insurance Distribution > François Boulanger, Head, Home and Auto Insurance > Neil Skelding, President & CEO, RBC Insurance > John Young,
Head, Life and Health Insurance > David Black, Head, U.S. Insurance > Diane Churilla, Head, Finance > Rino D’Onofrio, Head, Insurance Operations
4 R B C I NSURANCE
R B C I N S URANCE 9
2 0 0 7 CO R P O R AT E P R O F I L E 5
Our life and health insurance business provides a wide range of
individual and group life and health insurance solutions to individual
and business clients in Canada and the United States.
Life and health
6 R B C I NSURANCE
RBC Insurance offers life and health insurance, as well as We also completed the transitioning of our independent
wealth solutions, to individual and group clients in Canada contracted representatives to RBC Insurance commissioned
and the United States. This includes term and universal employees. As a result of this change and the increased focus
life, critical illness, disability and long term care insurance, on streamlining this business, our Canadian career sales
as well as group benefits and segregated funds in Canada. insurance advisors saw record total production in 2007, with
We also offer variable life insurance, and fixed and variable a 125% increase in productivity per advisor in the last year.
annuities in the United States. In Canada, these products are In 2007, our term life and simplified critical illness insurance
distributed through more than 17,000 independent brokers solutions continued to be offered through the RBC Insurance
affiliated with producer groups, financial planning companies retail insurance branch network. These branches provide a
and investment dealers, as well as through direct sales and a convenient retail option for clients who are looking to meet
network of more than 300 proprietary insurance advisors. face to face with an insurance advisor for home, auto, travel,
Distribution in the United States is through regional and term life and simplified critical illness insurance products.
independent broker-dealers, national marketing organizations, There are now 23 retail RBC Insurance branches located in
RBC banking and investment channels, the Internet, other markets across Canada.
direct marketing channels and a field force of approximately
250 sales agents, operating primarily in the southeastern
In 2007, we focused on enhancing manufacturing and service
capabilities, broadening our distribution channels and
improving technology. We launched a number of initiatives
over the past year which supported these priorities and
enabled us to further grow and expand our life and health
From a product perspective, we introduced a new Guaranteed
Standard Issue® life insurance product. This unique product
— which is a first in the Canadian industry — uses a group U.S. operations
underwriting approach to offer individual life insurance In the United States, RBC Insurance strengthened its position
products. It is geared toward employer/employee groups of as a leading provider of directly marketed optional mortgage
10 or more and uses a group-like enrollment process rather life and mortgage accidental death insurance to customers
than a traditional individual life insurance application process. of U.S. financial institutions, contracting with a new national
mortgage account and expanding marketing opportunities
We also launched a simplified critical illness insurance option, with a key existing national account. We also implemented a
which targets a broader range of consumers. The new product new marketing protocol based on target package design and
features a simplified application and underwriting process and prospect modelling.
provides a solid solution to consumers who are looking for an
affordable alternative for meeting fundamental critical illness We saw continued strong growth in sales of our term insurance
insurance needs. As part of our review of our critical illness products. The RBC ExpressTERM policy, our fully automated
product portfolio, we also enhanced our Critical Illness Recovery term insurance product, increased 28% over 2006. The
Plan policy to offer consumers improved and unique features, RBC LevelTERM® policy, traditionally underwritten term
including an increased number of covered conditions and an insurance with highly competitive rates for tobacco users,
industry-leading long term care insurance conversion option. was up 23%.
The RBC Insurance Guaranteed Investment Funds (GIFs), We also introduced four new fixed annuities (three indexed
which were launched in 2006, had a strong year, including and one traditional) and an indexed universal life insurance
the introduction of enhancements and two new fund options. product working with a new third party administrator for
These changes broaden the appeal of the product to a wider product development. This significant expansion of our
audience and allow clients to further diversify their holdings. product development capability provides increased design
flexibility and enables us to accelerate new product introductions.
We also introduced new rates for both our disability and term
life insurance products to improve competitiveness in these Our U.S. proprietary sales force also saw the highest average
key markets. We added a new Term 10 Policy Exchange option agent productivity in our history, nearly doubling in the past
as well, which allows clients to exchange their Term 10 policy four years. We implemented a new agent activity model
for a Term 20 option without providing evidence of insurability. designed to significantly improve first year agent retention.
Enhancing our technology platform remained a key priority Over the next year, our focus will be on further expanding
in 2007. The completion of several phases of our major our North American life and health insurance operations by
technology transformation resulted in most new Canadian building our distribution capabilities through retail insurance
living benefits insurance business now being processed and online options, strengthening our independent and
through these new systems. proprietary channels and enhancing our product portfolio to
provide options that appeal to a broader range of consumers.
2 0 0 7 CO R P O R AT E P R O F I L E 7
Our property and casualty products include home, auto and travel
insurance for individual and business clients in Canada. We also have
a growing U.S. travel insurance business.
Property and casualty
Home and auto insurance The Deductible Rewards program and the Deductible Choice
At RBC Insurance, we offer Canadians a comprehensive range option will be introduced in other provincial markets in 2008.
of personal home and auto insurance products, including From a claims perspective we piloted the Auto Watch program,
coverage for houses, condominium units, apartments, which allows clients to monitor repairs of their vehicles online.
cottages, automobiles, motorcycles, recreational vehicles We are also continuing the expansion of our unique valet
and snowmobiles. RBC Insurance home and auto insurance program to other areas across Canada. As part of this innovative,
products are offered to clients through direct sales channels, client-friendly program, RBC Insurance picks up a client’s
including face to face in retail insurance branches, as well as over damaged vehicle, takes it to a repair facility and delivers
the phone, on the Internet and through group insurance plans. a replacement rental vehicle to the client’s home or work
Our group insurance program is designed to give employers place — whichever is more convenient. When the repairs are
and affinity groups the opportunity to offer employees and complete, the vehicle is returned and the rental car picked up.
members value-added insurance options without the cost RBC Insurance implemented a full end-to-end wireless claims
of maintaining an additional benefit program. Over the past dispatch system and mobile claims application in 2006, providing
year, we added 20 new organizations to this rapidly growing home and auto claims road adjusters with on-site access to
program. We now provide group home and auto insurance critical claims data. Available in all major Canadian cities, this
benefits to more than 80 groups across Canada, representing unique program enhances the customer service by improving
over 550,000 eligible members and employees. the speed and efficiency of the claims assessment process.
In 2007, we continued to expand our home and auto insurance In 2007, RBC won a prestigious award for this new process and
business. Key highlights include introducing new products, was named one of the banking and financial services industry’s
services and programs to enhance client experience and grow 25 most innovative people, companies and technologies in the
our overall business. sixth annual Innovator ranking by Bank Technology News.
We launched a new RBC Deductible Choice option for home We also introduced a credit-based platform in Quebec that
and auto insurance clients in Ontario. This feature allows enables RBC Insurance to be more competitive in the marketplace
clients to select any deductible they would like, from $250 and provide pricing tailored to our clients.
to $10,000. This option complements the RBC Insurance Over the next year, we plan to continue to grow our business
Deductible Rewards program, which was introduced in 2006 and by enhancing the overall client experience and expanding
allows Ontario clients to decrease their deductible by $50 our distribution channels, with a particular emphasis on retail
for every year they are claim free, up to a maximum of $250. insurance branches and group insurance.
8 R B C I NSURANCE
Travel insurance We also launched several process improvements, including
RBC Insurance is the leading provider of travel insurance in automated policy fulfillment, which gives us the ability to
Canada. We were also the recipient of the Baxter Travel Agents’ provide customized policy language to travel insurance clients
Choice award for favourite travel insurance provider in Canada, — a first in the Canadian travel industry. With this new process,
marking the sixth consecutive year we have received this honour. the travel agent’s primary responsibility will be to offer travel
Our travel insurance business provides a wide range of products insurance, with the policy fulfillment being carried out by
and services, including trip cancellation, interruption and RBC Insurance. Upon a sale, we promptly deliver a client’s
emergency assistance services to clients in Canada and the policy directly to them by email or mail. We also introduced
United States. These products are offered through a network of an online travel insurance claim form and proactive follow
travel distributors, as well as over the Internet. In Canada travel up on claims information, which improved the efficiency of
insurance products and services are also distributed through claims processing.
approved bank channels, our network of proprietary insurance We continued to build our U.S. travel insurance business by
advisors, insurance brokers and retail insurance branches. signing up new accounts and leveraging our strong Canadian
In 2007, we continued to grow our Canadian business by business expertise.
launching new technology solutions and enhancing the RBC Insurance plans to grow its travel insurance business by
products we provide to distributors and their clients. exploring additional distribution channels and enhancing and
Over the past year we launched a new electronic application for simplifying our products, processes and structures.
Travel HealthProtector® insurance for use within bank branches,
replacing the use of paper applications. This has facilitated a
more positive client experience as the new application is faster
to use, easier to understand and streamlines our administrative
processes. New Travel HealthProtector product and sales
fulfillment training was also provided to the bank sales force
over the past year.
2 0 0 7 CO R P O R AT E P R O F I L E 9
RBC Insurance reinsures risks to other insurance and reinsurance
companies in order to provide greater diversification, limit loss
exposure to large risks and provide additional capacity for future
growth. We have focused our reinsurance business on life retrocession
and trade credit reinsurance.
Life retrocession Credit and financial products reinsurance
RBC Insurance continues its participation in excess reinsurance Our credit and financial products business underwrites
pools and quota-share deals of most North American and traditional trade credit, surety and financial-based risk,
European reinsurers by accepting a portion of reinsurance risk primarily in the European credit markets. We participate
on life and critical illness insurance policies. in quota-share programs and excess-of-loss layers with all
We are now participating in the longevity risk associated primary trade credit insurers. We also selectively participate
with payout annuities. This is done by assuming the expected in facultative transactions for specific risks.
payments on blocks of annuities and reimbursing the reinsurers We plan to continue to increase our share of the trade credit
for the actual payments made to the annuitants. reinsurance market and to take on selective business that
Going forward we will continue researching new product fits within our credit limits and return on capital requirements.
lines and identifying growth opportunities in other We offer our clients responsiveness, capacity and relationship
international markets. commitment along with strong counterparty credit ratings.
10 R B C INSURANCE
RBC Insurance is involved in a number of key insurance and related
activities that generate fee income for the organization, including
creditor and travel assistance services.
Other insurance products
and assistance services
Creditor insurance Travel assistance services
RBC Insurance supports the creditor insurance products and RBC Insurance, through Assured Assistance Inc. (AAI), is one
services for individual and business clients of RBC Royal Bank®. of North America’s leading providers of emergency travel and
This includes life and disability insurance for mortgages, loans medical assistance services.
and Visa* cards. AAI provides 24/7 multilingual travel assistance, medical case
In 2007, we continued to enhance our leadership position in management, cost containment and network access to more
this market. Over the past year the underwriting threshold for than three million worldwide travellers annually.
life and disability insurance on mortgages increased from In 2007, we continued to expand our medical provider network
$300,000 to $500,000 and the longer form application was through direct relationships with top quality medical providers
replaced with tele-underwriting, making it faster and easier in key travel destinations. We also continued to contract with
for clients to qualify for insurance. We also integrated the preferred provider networks to deliver access to top quality medical
BalanceProtector® product into the online Visa application providers with superior savings.
process, providing access to clients who apply for an
RBC Royal Bank Visa card online. AAI develops and implements advanced quality tracking and
measurement tools focusing on delivering superior client
Late in the year, we launched a disability creditor insurance experience, industry-leading claim savings and improved
option and tele-underwriting for the Business Loan Insurance workflow efficiencies.
Plan. RBC Royal Bank is the first major Canadian financial
institution to launch a creditor disability product for businesses. Going forward, our continued focus is on delivering a superior
client experience, expanding our worldwide medical provider
Going forward we plan to support the enhancement of existing relationships, claim savings and operational efficiencies.
creditor insurance products by offering additional solutions
to business and personal clients to make it easier for consumers
to understand and access creditor insurance coverage.
2 0 0 7 CO R P O R AT E P R O F I L E 11
RBC Insurance locations
CANADA Life and Health Offices 10655 Southport Rd. S.W., Suite 600, Calgary, AB T2W 4Y1
T (866) 715-3757 F (866) 804-2228
Canadian Head Office 10655 Southport Rd. S.W., Suite 600, Calgary, AB T2W 4Y1
6880 Financial Dr., Tower 1, Mississauga, ON L5N 7Y5 T (403) 264-8686 F (403) 263-5591 111 Grangeway Ave., Suite 406, Scarborough, ON M1H 3E9
T (905) 949-3663 F (905) 813-4853 T (888) 269-2515 F (905) 813-4791
10117 Jasper Ave., Suite 610, Edmonton, AB T5J 1W8
T (780) 423-0066 F (780) 428-1925 1 Place Ville Marie, Suite 1300, East Wing, Montreal, QC H3C 2S1
RBC Insurance Branches
T (800) 769-2526 F (514) 384-5088
300-2985 Virtual Way, Vancouver, BC V5M 4X7
Bonnie Doon insurance branch
T (604) 689-1738 F (604) 683-3320
82nd Avenue & 83rd Street, Unit 155, Edmonton, AB T6C 4E3 Travel Offices
T (780) 944-5832 F (780) 944-4395 220 Portage Ave., Suite 1206, Winnipeg, MB R3C 0A5
10655 Southport Rd., S.W., Suite 600, Calgary, AB T2W 4Y1
T (204) 985-9497 F (204) 944-8855
Calgary Main insurance branch T (403) 271-0504 F (403) 271-8168
195 - 315 8th Avenue SW, Calgary, AB T2P 4K1 5161 George St., 12th Floor, Halifax, NS B3J 1M7
2985 Virtual Way, Suite 300, Vancouver, BC V5M 4X7
T (403) 299-4588 F (403) 299-4586 T (902) 492-3444 F (902) 492-2171
T (604) 718-6700 F (604) 718-6752
Dieppe insurance branch 1122 International Blvd. Box 5044, Burlington, ON L7R 4C1
1 Place Ville Marie, 13th Floor, South Wing, Montreal, QC H3C 3A9
231 Champlain Street, Suite 101, Dieppe, NB E1A 1N9 T (905) 319-9501 F (905) 319-9490
T (514) 748-1457 F (514) 748-2588
T (506) 870-3717 F (506) 870-3781
30 Duke St. W., 8th Floor, Kitchener, ON N2H 3W5
Fredericton insurance branch T (519) 579-4770 F (519) 579-4787
1206 Prospect St., Fredericton, NB E3B 3C1 UNITeD STATeS
T (506) 450-2344 F (506) 451-6626 380 Wellington St., Suite 205, London, ON N6A 5B5
T (519) 679-9590 F (519) 679-4649 U.S. Head Office
Clayton Park insurance branch
90 Sparks St., 2nd Floor Mezzanine Level, Ottawa, ON K1P 5T6 2000 Wade Hampton Blvd., P.O. Box 1389, Greenville, SC 29602
287 Lacewood Drive, Unit 110, Halifax, NS B3M 3Y7
T (613) 239-3038 F (613) 239-3022 T (864) 609-3600 F (864) 609-4100
T (902) 421-5518 F (902) 421-7937
Dartmouth insurance branch 483 Bay Street, Suite 1000, North Tower, Toronto, ON M5G 2E7 Life and Health Offices
50 Tacoma Drive, Suite 15, Dartmouth, NS B2W 3E5 T (416) 594-3700 F (416) 861-0897
2 Pershing Square, 2300 Main St., Suite 450, Kansas City, MO
T (902) 421-2161 F (902) 421-4234 2110 Amy Lynn Park Dr., Windsor, ON N9E 4N1 64108
Centre Mall insurance branch T (800) 265-1523 F (519) 945-4383 T (816) 218-6500 F (816) 218-6611
1227 Barton Street E, Hamilton, ON L8H 7J3 1100, boul. René-Lévesque O., bur 710, Montreal, QC H3B 4N4
T (905) 548-5790 F (905) 548-5401 T (514) 954-1205 F (514) 954-1206 Agency Sales Offices
Queen’s Quay insurance branch 1000, route de L’Église, bur 470, Ste-Foy, QC G1V 3V9 Baton Rouge
207 Queen’s Quay West, Unit 121, Toronto, ON M5J 1A7 T (418) 623-7285 F (418) 623-9608 10755 Linkwood Ct., Baton Rouge, LA 70810
T (416) 955-2550 F (416) 955-2588 T (225) 766-1116 F (225) 766-1154
135-21 St. E., Ste 201, Saskatoon, SK S7K 0B4
Kingston insurance branch T (306) 933-3222 F (306) 665-1106 Charleston
65 Princess St., Unit 2, Kingston, ON K7L 1A6 885 Island Park Dr., Suite 102, Charleston, SC 29492
T (613) 549-7300 F (613) 549-7655 Career Sales Offices T (843) 856-2257 F (843) 856-3589
Milton Mall insurance branch 10216 124th St., Suite 606, Edmonton, AB T5N 4A3 Charlotte
65 Ontario St. S., Unit F6, Milton, ON L9T 2T2 T (780) 944-8774 F (780) 944-8795 13860 Ballantyne Corporate Place, Suite 175, Charlotte, NC
T (905) 875-3144 F (905) 875-0744 28277
10655 Southport Rd. S.W., Suite 600, Calgary, AB T2W 4Y1 T (704) 540-2663 F (704) 540-2824
Dixie & Burnhamthorpe insurance branch T (403) 271-4422 F (403) 278-3774
4141 Dixie Road, Unit 7, Mississauga, ON L4W 1V5 Columbia
T (905) 625-3034 F (905) 625-3996 3960 Quadra St., Suite 507, Victoria, BC V8X 4A3 4406 — A Forest Dr., Suite 3, Columbia, SC 29206
T (250) 953-2300 F (250) 881-7497 T (803) 743-0071 F (803) 743-0880
Highway 10 & Eglinton insurance branch
4557 Hurontario Street, Unit B3, Mississauga, ON L4Z 3M2 2985 Virtual Way, Suite 301, Vancouver, BC V5M 4X7 Florence
T (905) 712-3236 F (905) 712-8959 T (604) 718-4300 F (604) 718-4375 1810 Second Loop Rd., Suite 12, Florence, SC 29501
20434 64th Ave., Suite 110 Langley, BC V2Y 1N4 T (843) 662-3632 F (843) 665-7633
Meadowvale insurance branch
6880 Financial Drive, Mississauga, ON L5N 7Y5 T (604) 532-2650 F (604) 532-2656 Greenville
T (905) 286-5099 F (905) 286-1187 220 Portage Ave., Suite 1305, Winnipeg, MB R3C 0A5 100 Verdae Blvd., Suite 402, Greenville, SC 29607
T (204) 953-0500 F (204) 947-2733 T (864) 281-0684 F (864) 281-0539
Oakville insurance branch
361 Cornwall Road, Unit 107, Oakville, ON L6J 7Z5 525 Main St., Moncton, NB E1C 1C4 Lake Charles
T (905) 815-8121 F (905) 815-8844 T (506) 857-8025 F (506) 853-7939 1415 West Prien Lake Rd., Lake Charles, LA 70601
T (337) 474-0488 F (337) 474-7504
Finch & McCowan insurance branch 6880 Financial Dr., Tower 1, 2nd Floor, Mississauga, ON L5N 7Y5
Woodside Square, 1571 Sandhurst Circle T (905) 858-8890 F (905) 858-5860 Lexington
Scarborough, ON M1V 1V2 1510 Newtown Pike, Suite 152, Lexington, KY 40511
T (416) 292-6466 F (416) 292-6490 3027 Harvester Rd., Suite 502, Burlington, ON L7N 3G7 T (859) 255-7959 F (859) 253-3124
T (905) 631-7550 F (905) 631-8705
Warden & Finch insurance branch Myrtle Beach
2900 Warden Avenue, Unit 209, Scarborough, ON M1W 2S8 3300 Highway #7, Suite 320, Concord, ON L4K 4M3 2024 Corporate Centre Dr., Suite 303, Myrtle Beach, SC 29577
T (416) 497-1226 F (416) 497-1262 T (905) 760-8060 F (905) 760-7701 T (843) 626-6252 F (843) 626-6274
Bloor & Yonge insurance branch 2075 Kennedy Rd., Suite 600, Scarborough, ON M1T 3V3 Raleigh
2 Bloor Street East, Lower Concourse, Toronto, ON M4W 1A8 T (416) 289-5661 F (416) 289-4177 Highwoods Tower Two, 3201 Beechleaf Ct., Suite 490, Raleigh,
T (416) 974-2760 F (416) 974-2878 NC 27604
383 Richmond St., Suite 801, London, ON N6A 3C4
T (919) 878-0440 F (919) 878-0442
Leslieville insurance branch T (519) 645-6840 F (519) 642-1421
1015 Lake Shore Blvd. East, Unit 2A, Toronto, ON M4M 1B4 SE Florida
111 Grangeway Ave., Suite 400, Scarborough, ON M1H 3E9
T (416) 461-3970 F (416) 461-3969 801 Brickell Ave., Suite 570, Miami, FL 33131
T (416) 289-8779 F (416) 289-7120
T (305) 810-1770 F (305) 810-1779
Southdale & Wonderland insurance branch
238A Brownlow Avenue., Suite 101, Dartmouth, NS B3B 2B4
3089 Wonderland Rd. South, Unit A, London, ON N6L 1R4 Spartanburg
T (902) 492-4100 F (902) 429-7646
T (519) 680-6022 F (519) 680-6029 Oak Forest Shopping Center, 2401 Reidville Rd., Suite 7
40 Hines Rd., Suite 400, Kanata, ON K2K 2M5 Spartanburg, SC 29301
Place Portobello insurance branch
T (613) 592-8007 F (613) 592-8077 T (864) 587-6570 F (864) 587-6575
7250 Taschereau Blvd., Unit 16, Brossard, QC J4W 1M9
T (450) 923-5122 F (450) 923-5121 9900 Cavendish Blvd., Suite 310, St. Laurent, QC H4M 2V2 Travel Offices
T (514) 856-8666 F (514) 856-8699 2000 Wade Hampton Blvd., Greenville, SC 29615
Place Grilli insurance branch T (864) 609-3030 F (864) 609-3737
3535 St. Charles Blvd., Kirkland, QC H9H 5B9 3100 Le Carrefour Blvd., Suite 115, Laval, QC H7T 2K7
T (514) 630-1908 F (514) 630-5001 T (450) 686-4299 F (450) 686-4644 INTeRNATIONAL
Place Ville-Marie insurance branch 1260 Lebourgneuf Blvd., Suite 200, Quebec City, QC G2K 2G2 Reinsurance Offices
1 Place Ville-Marie, Galeries Level, Montreal, QC H3B 3Y1 T (418) 654-1222 F (418) 654-2036
T (514) 874-2282 F (514) 874-2141 Suite A5, Beacon Court, Sandyford, Dublin 18, Ireland
2010 11th Ave., Suite 500, Regina, SK S4P 0J3 T (353) 1-293-7120 F (353) 1-293-7130
Mascouche insurance branch T (306) 569-7666 F (306) 569-7733
222 Montée Masson, Mascouche, QC J7K 3B5 Chelston Park, 1st Floor, Building #1, Collymore Rock
T (450) 966-3467 F (450) 966-3484 Home and Auto Offices P.O. Box 1335, St. Michael, Barbados, West Indies
T (246) 228-7544 F (246) 228-7553
10303 Jasper Ave., Suite 2050, Edmonton, AB T5J 3N6
T (866) 715-3757 F (866) 804-2228
12 R B C INSURANCE
PETER R.P. EVELYN > Attorney-at-Law PETER B. PATTERSON > Business Director JOHN F. T. WARREN > Partner and National
Peter Evelyn & Co., Bridgetown, Barbados Wycliffe College, Toronto, Ontario Business Department Leader
Royal Bank of Canada Insurance Company Ltd. RBC Life Insurance Company Borden Ladner Gervais, LLP, Toronto, Ontario
RBC Insurance Company of Canada RBC Life Insurance Company
JOHN LARKIN > Partner RBC General Insurance Company RBC Insurance Company of Canada
William Fry, Solicitors, Dublin, Ireland RBC General Insurance Company
RBC Reinsurance (Ireland) Limited JOHN E. PELLER > President & CEO
Andrew Peller Limited, Grimsby, Ontario CHARLES D. WHELLY, Q.C. > Barrister and Solicitor
JAMES MCKENNA > Business Consultant RBC Life Insurance Company Cox & Palmer, Saint John, New Brunswick
Dublin, Ireland RBC Insurance Company of Canada RBC Life Insurance Company
RBC Reinsurance (Ireland) Limited RBC General Insurance Company RBC Insurance Company of Canada
RBC General Insurance Company
WILLIAM M. TOMLIN > President/Director
CGM Insurance Brokers, Bridgetown, Barbados
Royal Bank of Canada Insurance Company Ltd.
This list does not include RBC officers who sit on any of our boards of directors.
Registered trademarks of Royal Bank of Canada. RBC and Royal Bank are registered trademarks of Royal Bank of Canada.
Trademarks of Royal Bank of Canada.
* Registered trademark of Visa International Service Association. All used under license.
For more information, contact RBC Insurance toll-free at 1-888-526-2056.
6880 Financial Drive, Tower 1
Canada L5N 7Y5