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Trading Standards NPF data

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					                                   National Performance Framework
Trading Standards Statistics 2005/06
                                                                                             View Scores
Introduction

Welcome to the National Performance Framework Performance Measures 2005/06 Questionnaire

Before completing the form please ensure the file is saved to your own hard disk by using the "File" and
"Save as" menu bar. This will avoid loss of data should the transmission of the data via the internet fail
for any reason.

If you have any questions or problems please contact:

           Iain McCord                                      Telephone: 020 7215 2870
           Consumer and Competition Policy                        Fax: 020 7215 6414
           Bay 464                                              E-mail iain.mccord@dti.gsi.gov.uk
           Department of Trade and Industry
           1 Victoria Street
           London SW1H 0ET

                                   Please complete and submit by Friday 26 May 2006
                                   E-mail to npf@dti.gsi.gov.uk
How to use the form
The tabs at the bottom of the form allow you to move through the different sections. To move through the cells in each
section, use the tab key. Only the clear white cells require an input. On some cells you will notice a small red triangle in
the top, right hand corner. This indicates a guidance note and you simply need to position the mouse cursor over the
triangle/cell to read the guidance.
                              National Performance Framework
                                       Contact Details


           Name of Authority: Oldham


Trading Standards Contact:



           Name: Tony Allen

           E-Mail: tony.allen@oldham.gov.uk                    Tel: 0161 911 4480

         Address: North House, 130 Rochdale Road               Fax: 0161 911 3481



        Town/City: Oldham                                Postcode: OL1 2JA
Performance Measure 1

         How satisfied were
         you with our overall   Very             Fairly           Fairly            Very
Q1       level of service?      Satisfied        Satisfied        Unsatisfied       Unsatisfied       Don't know
           Number responding                54               15                 7                 3            2   81
         Did we give you
         information that was
Q2       easy to understand?    Very Easy Fairly Easy Fairly Difficult Very Difficult Don't know
           Number responding             60          19              2               1         1                   83
         How informative did    Very        Fairly      Fairly         Very
Q3       you find our staff?    Informative Informative Uninformative Uninformative Don't know
           Number responding             61          18              2               4         0                   85
         Did we treat you
Q4       fairly at all times?   Yes              No               Don’t know
           Number responding                79                2                 5                                  86

                                                 Consumer Satisfaction Index                                87.8




Performance Measure 2

         How satisfied were
         you with our overall   Very             Fairly           Fairly            Very
Q1       level of service?      Satisfied        Satisfied        Unsatisfied       Unsatisfied       Don't know
           Number responding                 8                9                 1                 1            0   19
         Did we give you
         information that was
Q2       easy to understand?    Very Easy Fairly Easy Fairly Difficult Very Difficult Don't know
           Number responding             14           3              2               0         0                   19
         How informative did    Very        Fairly      Fairly         Very
Q3       you find our staff?    Informative Informative Uninformative Uninformative Don't know
           Number responding              9           4              2               1         0                   16
         Did we treat you
Q4       fairly at all times?   Yes              No               Don’t know
           Number responding                17                2                 0                                  19

                                                 Business Satisfaction Index                                81.0
Performance Measure 3 (Scroll down to see combined scores)

(a) Inspection
                                                      No. of non-
                                     No. of           compliant                                            Percentage
                                     businesses       businesses                                           of
            No. of      No. of       found to be      brought to                   Percentage Percentage businesses
            businesses businesses compliant on        compliance by Total No. of   of         improvement contacted
            assessed as inspected    first            the end of the businesses    businesses in levels of compliant at
Risk Level. high risk.  within year. inspection.      year.          compliant.    contacted. compliance. year end
                  (a)        (b)           (c)               (d)         (c+d)
High              81          18            17                0            17             22.2      0.0             94.4
Medium                        13             9                0             9                       0.0             69.2
Low                           9              9                0             9                                      100.0

(b) Other Enforcement Activities (where the premises have not been counted in the above table)
                                                    No. of non-
                                                    compliant                                               Percentage
                                       No. of       businesses                                              of
            No. of      No. of         businesses   brought to                  Percentage Percentage       businesses
            businesses businesses found to be       compliance by Total No. of of           improvement     contacted
            assessed as visited within compliant on the end of the businesses   businesses in levels of     compliant at
Risk Level. high risk.  year.          first visit. year.          compliant.   contacted. compliance.      year end
                  (a)         (b)              (c)         (d)         (c+d)
High                           3                 3          0             3                                        100.0
Medium                        109               92          0            92                      0.0                84.4
Low                            35               32          0            32                      0.0                91.4

Combined
                                                      No. of non-
                                                      compliant                                            Percentage
                                       No. of         businesses                                           of
            No. of      No. of         businesses     brought to                   Percentage Percentage businesses
            businesses businesses found to be         compliance by Total No. of   of         improvement contacted
            assessed as visited within compliant on   the end of the businesses    businesses in levels of compliant at
Risk Level. high risk.  year.          first visit.   year.          compliant.    contacted. compliance. year end
                  (a)         (b)              (c)           (d)         (c+d)
High              81           21               20            0            20             25.9      0.0             95.2
Medium                        122             101             0           101                       0.0             82.8
Low                            44               41            0            41                                       93.2
Authority                Oldham



 Performance Measures                                                                                                 Performance
                                          Performance Measure 3 - Compliance Measures
         1&2                                                                                                           Measure 4
                                      High Risk                     Medium Risk                Low Risk           %of staff
                                                                                                                             % of staff
                                            %                        %                       %                      who
                                                                                                                                 who
                                      improvement      Total    improvement    Total    improvement    Total     undertook
Consumer      Business                                                                                                       undertook
                            % of       in levels of businesses in levels of businesses in levels of businesses   some TS
                                                                                                                             other skills
Satisfaction Satisfaction premises      business    found to be   business  found to be   business  found to be professional   training
   Index        Index     contacted    compliance compliant compliance compliant compliance compliant development
        87.8         81.0      25.9           0.0        95.2          0.0        82.8                     93.2           71        70.5
Performance Measure 4

For Staff employed directly on service provision
 %age of staff         Average
who undertook         number of
   some TS             hours per
 professional          officer on
 development         professional
during the year      development
71                 Not recorded




For all Staff
                        Average
 %age of staff        number of
who undertook          hours per
   other skills    officer spent on
 trainingduring       other skills
    the year            training
70.5               Not recorded
                                   Contextual Information Return
1 Measuring compliance with Fair Trading and Safety

                                                  Number of Inspections or other enforcement activities
                                                 carried out within the year for each category where non-
                                                                   compliance was noted
 Fair Trading
                                  Trade Descriptions                                1
                                  Pricing                                           7
                                  Credit
                                  Other
                                  Total                                             8


 Safety
                                  Product Safety                                 2
                                  Underage sales                                57
                                  Other                                          1
                                  Total                                         60


2 Measuring compliance of Weighing and Measuring Equipment

                                                                                        No. of pieces of
                                                                No. of pieces of                              No. of pieces of
  Category Actual or estimated       No. of individual                                  equipment found
                                                               equipment found                              equipment related to
     of     no. of pieces of       pieces of equipment                                    incorrect and
                                                             incorrect and 28 day                             prosecutions or
 equipment     equipment                inspected                                       verification mark
                                                                 notice issued                                   cautions
                                                                                            removed
 A
 B
 C
 D
 E
 F
 G
 H                                           5
 Other
 Where:-
 A          Liquid fuel measuring instruments
 B          Weighbridges and scales over 5000kg
 C          Non-automatic weighing machines < or = 30kg
 D          Non-automatic weighing machines >30kg but < or = 5000kg
 E          Automatic weighing machines (all types)
 F          Weights
 G          Length measures
 H          Intoxicating liquor measuring instruments
 Other      List on return only if 1 or more failed. Categories may include water meters, LPG meters, bulk fuel meters etc.

 Note:      A certain amount of double counting will be unavoidable - eg some equipment initially subject to a 28 day notice
            may later have the verification mark removed.

3 Measuring Metrological Compliance in Transactions


                   Type of Business                        No. of businesses liable     No. of businesses        Total No. of
                                                           to inspection                      visited       businesses compliant
 Packaging Plants
 Importers of packaged goods
 Business selling bulk products by weight/volume
 Retail Outlets

				
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