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					Literacy Link South Central

Literacy Link South Central encourages the reproduction, in whole or
in part, of this publication. It is our hope that this product will be
distributed widely and that cost not be a prohibiting factor in reaching
this goal.

             Literacy Link South Central
              213 Consortium Court
                  London, Ontario
                      N6E 2S8

                 Phone: (519) 681-7307
                 Fax:   (519) 681-7310

Funding Provided by:

                  National Literacy Secretariat
                   What You Will Find In This Book

Going on a Journey... ...................................................................... p. 3

    Introduction- how to use the book, myths…

Your Only Chance of Survival ......................................................... p. 8

    Motivation, self-esteem, and assertiveness…

I’m Lost and Nobody Speaks My Language ................................... p.14

    Terms and definitions…

What’s In My First Aid Kit? ............................................................ p.18

    Skills and Interest Identification…

Help, I Forgot to Pack Skills in My Survival Kit! .......................... p.23


Survival of the Fittest....................................................................... p.26

    Cover letters and resumes…

Search and Rescue ........................................................................... p.33

    Where to find employment…

There’s Something Behind You ....................................................... p.42

    Applications and personal information sheets…

There’s Something Looking at Me! ................................................ p.48

    Interviews and references…

Exploring Your Survival Options .................................................... p.56

    Apprenticeship, skills upgrading, small businesses…

Let’s Go Home Now ......................................................................... p.61

    Conclusion, how to recover, good work habits...

Where To Go For Job Search Help................................................. p.65

    Job Search Agencies...

Free Internet Use and Job Bank Kiosks ......................................... p.66

    Phone Numbers and Websites in this Manual...

Numbers To Call To Upgrade Your Skills ....................................... p.67

    Local educational options…

For Some Extra Help....................................................................... p.68

    Suggested book list…
                                                                          Thi y
                                                                           W a

                           Going on a Journey

                                                                                           I NTRODUCTION
I am going to prepare you for an adventure. You are about to embark on a journey
full of ups and downs. Potholes or bumps could pop your tire at any time. As with
many journeys you can’t predict what will happen. You can, however, prepare
yourself with the equipment you will need should you be left out in the woods for
awhile. If you find yourself in a survival situation you will be happy that you have
brought tools that you can use effectively. You will be able to think clearly and easily
to get out of some frustrating or frightening situations. The adventure is job searching
and you are about to receive job search survival training.

                              About This Book
The purpose of this book is to help youth between the ages of 16 and 25 to find
employment. There are many symbols throughout this manual to help the reader
identify various exercises and precautions:

      .     .     Written exercise in this book

                  Extra direction to guide you

                  Take a closer look

                  Exercises to help you flex your mind muscles

When you have a chance, do the exercises. They are fun, thought provoking and will
give you the added job search edge over someone else. The more thought and effort
you put into these exercises the more you increase your chances of successfully
finding employment.

                                         - 3 ­

How Do I Know What I’m Talking About ?

○    ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○    ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

The ideas for this book came from several sources. Numerous surveys, filled out by
youth, stated that they want a more personal approach to job hunting manuals. So I
wrote this book with many of these youth in mind. I have sat on both sides of the
interview table, as the employer and as the job seeker. As a result of these
experiences, I feel that I can offer some important tips, from me to you.

The youth also identified that they felt many job search manuals did not tell the truth
about looking for a job and that people weren’t being honest with them. This book is
straightforward and attempts to honestly show both sides of the job hunt. A job hunt
can be frustrating and intimidating but the payoff of success is worth it!

The staff who work with youth and the employers who hire youth were also
interviewed. Their thoughts were taken into consideration when this book was
written so that both sides of the story, the employer’s and the employee’s, could be

A Few Thoughts Before We Begin Our Journey
○    ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○    ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

There are a few topics that we need to briefly discuss. The sooner we learn more
about the following myths, the sooner we have room to learn the truth.

1)                           Myth: Once I find a job, I will keep it for my whole life. I will receive a
                                   big benefit package and a comfortable retirement package when I
                                   am done.

                             Truth: This is how the work world used to be. The present and future job
                                    situation is much different. Many jobs are short-term contracts and
                                    don’t include benefit packages and retirement plans. The new
                                    employment reality is that you will contract out your services to
                                    various employers. You might have several positions at the same
                                    time. The down side of this is that you won’t feel secure about
                                    incoming money and that job hunting will be a large part of your
                                    work life. The good side is that you will have variety in your work
                                    life. You will constantly be learning and meeting new people.

2)                           Myth: I’m done school. I won’t have to take any more classes!

                             Truth: There is constant change in the work world. As new technology is
                                    introduced and organizations continue to restructure themselves, it
                                                                                                     - 4 ­

                                             is a reality that you will be asked to continue learning. You will
                                             need to take workshops and courses to keep yourself ready for
                                             whatever the next job might require. Keeping your work skills
                                             up–to-date is called keeping yourself marketable.

3.                           Myth: I can find any job without a highschool diploma.

                             Truth: There might be the odd job that you can find that does not require a
                                    highschool diploma. These are often low paying positions and the
                                    chances that you will be able to advance, or make more money are

Let’s look at the following information:
○    ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○    ○   ○   ○   ○   ○   ○   ○    ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

                                                                                  DID YOU KNOW*

                                                             The average highschool graduate ...

                                                                         • makes 25% more money
                                                                         • is twice as likely to be employed
                                                                         • finds work more quickly

                                                             than the average dropout.

                                                                                                                                       - continued

*HRDC Labour Market Information 1998

                                                                                                      - 5 ­

     Increased education means a better chance at making more money:

Education Level            Types of Jobs                            Monthly Income

Grade 10                   Janitor, Fast Food Employee,             $787 - $1250
                           Cashier, Gas Bar Attendant

Highschool                 Waiter/Waitress, Receptionist,           $917 - $1667
Diploma                    Data Entry Clerk, Sales Clerk

College                    Manager of Retail Store,
University                 Restaurant or Hotel, Sales               $1667 - $3333
or Trades                  Marketing, Advertising Manager,
                           Science Technician,
                           Computerized Accounting Clerk,
                           Desktop Publishing Specialist,
                           Early Childhood Educator

University Degree          Accountant, Teacher, Doctor,
                           Computer Programmer,                 $3333 - $5833
                           Scientist, Engineer,
                           General Managers or Company President

     It is definitely worth putting energy and time into getting the best education
              possible. This will open many doors for you in the future!

4.           Myth: No one will hire me because I’m a youth.

             Truth: Many employers are eager to hire youth because they offer a fresh
                    and creative perspective to any business. Several employers have
                    told me that they would willingly offer positions to any youth who
                    show motivation and a willingness to learn.

*HRDC Labour Market Information 1998

                                           - 6 ­

                 The Most Important Sections of This Book

Bottom line … they are all important. Many people feel that all they need to do is
drop off a résumé and they will get a job offer. The preparation for job hunting needs
to include a closer look at attitudes, skills that you may not know you have, as well as
the past work experience that you will include in your resumé. You will be steps
ahead of many employment seeking people because, after reading this book, you will
see the bigger picture.

This book will prepare you for your journey but in the end, there is only yourself to
rely on. Combine the training that you receive here with some of your own research.
I have confidence that you will have the necessary skills to not only survive but to

            “Luck is what happens when preparation meets opportunity”

                                  Eleanor Roosevelt

                                          - 7 ­

                                            Your Only Chance Of Survival
You are about to enter a world full of let downs and confusion. It will be like a
wilderness survival situation. The frustration you might experience will make it feel

like you are lost deep in a forest of despair with no food and with a bear licking its

lips outside your tent door. Like any survival situation your attitude will be your
strongest tool. If you think negative thoughts your job search experience will be
depressing, degrading and most likely unsuccessful. If you have a hopeful and
positive approach your job search experience will be less painful and more

The three keys to wilderness survival are water, shelter, and fire. Three keys to
surviving the job hunt are motivation, self-esteem and assertiveness. Sometimes
these are not easy tools to find and the rejection you will experience will challenge
what you think about yourself and what you think you have to offer. If you don’t take
time to pack these positive attitude tools you will not be prepared for your
employment survival adventure. And what an adventure it’s going to be!

○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○    ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

Your motivation is your personal engine. It is the part of your mind that tells you
what you want to accomplish each day and why you want to accomplish it. Why do
you want a job? This is your motivation. It’s that simple. But beware! If your
motivation is not strong and you don’t have a clear reason why you want a job, then
you might fizzle out before you finish the job search process. When it gets tough to
find a job, you might give up. Be honest with yourself about why you want a job and
make sure the reason is powerful enough to keep your engine going.

○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○    ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

Are you a good person? Do you have a lot to offer the work world? Do you deserve
to get the job you want? Do you like who you are? If you answered a definite “yes”
to these questions, congratulations! You have a healthy self -esteem. Now if you
answered “no” to any or all of the questions, congratulations! You are normal!

Thinking highly of yourself is sometimes seen as being conceited. In other words
you are full of yourself and not full of esteem. There is a definite difference. Being
conceited means that you are annoyingly boastful about yourself and you exaggerate

                                                                                                    - 8 ­

the truth … a lot! Someone who does this is usually trying to hide the real truth about
themselves, the fact that they are not proud of who they are. A person with high
self-esteem does not need to brag about accomplishments to get attention. People
who have this self-respect know that they are good people who are comfortable with
their image. They like themselves on the inside and outside.

If your self-esteem is not very high that would be easy to understand. Every day we
have messages passed on to us by friends, family and the media. These messages say
that we all should look a certain way. Some messages also hint that success is only
measured by money and that by a certain age we should have a house with two cars
and a family with two children. If you do not look or behave a certain way people
quite often feel a need to point this out and correct you. Considering that these little
messages chip away at your self respect everyday, it’s not surprising that a lot of
people have a low self esteem.

Unfortunately, the job search process might throw a few more stones at your
self-esteem. Each time someone says “I’m sorry, you didn’t get the job” it feels like
someone is saying, “Well, you really aren’t that great of a person. We didn’t like
you!” Although the reasons you didn’t get the position might have nothing to do with
you, you feel judged. So, now more than ever, it is important to take some time to
build up your self-esteem and prepare yourself with an armour of self-respect. It’s all
a matter of survival…

You need to find what you like about yourself and celebrate it. It is important to keep
in touch with your self-esteem and feed it good thoughts throughout the job search

.     .	    Take a few minutes to complete the following exercises. Keep this close
            to you so you can review it occasionally to give yourself an ego booster.

1.    List what you like about yourself





                                          - 9 ­

      What do you do well?





      What do other people like about you?





2.	   The most powerful messages that you will receive are the ones that you give
      yourself. It’s true! You can be your best friend or your own worst enemy. If
      you continually say things to yourself like “I’m so stupid” or “I’ll never be able
      to get a job because I’m not good at anything” then you probably won’t
      accomplish very much.

      How you see yourself reflects how you walk, how you talk to other people, and
      the goals that you set for yourself. If you put yourself down, it will be hard to
      climb back up to be confident enough to look for a job. The messages that you
      tell yourself are called “self talk” and the following exercises will help you find
      the power that you need to feel good about yourself.

.	    .	    Make a list of put downs that you or other people in your life have said to
            you. This will be called “Garbage”. After each statement, write
            something positive that you believe about yourself. We’ll call this “Food
            for Me”. I’ll help you get started with a few examples:

                                         - 10 ­

                                     Garbage                                                                                                      Food For Me

○   ○   ○   ○    ○   ○   ○   ○   ○   ○   ○    ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○       ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

                I am never going to find a job.                                                                                       If I try hard, I will find a job!

                I’m not very good at reading.                                                                                         I’m very good at drawing.

                                                                                                                                      I’m learning to read better!

                                                                      Now try some of your own…

○   ○   ○   ○    ○   ○   ○   ○   ○   ○   ○    ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○       ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

3.	             Create statements of positive self-talk to carry with you throughout the day. It
                will be helpful when you are frustrated and begin doubting your ability to find
                work. Believe me, you will be more successful if you keep sending yourself
                these feel-good messages.

.               .	           If you are stuck making up your own statement, here is a fill in the blank
                             form for you to use.

                             J	              I am a good person. What I like most about myself is___________


                             J	              My special talents are_______________ and__________________.

                             J	              I’m in charge of myself and only I am responsible for where my life
                                             will take me.

                             J	              If I work hard I will be able to get the job I deserve.

                                                                                                  - 11 ­


○   ○
    	   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

If you are able to speak about your opinions, thoughts and feelings in an honest,
direct and appropriate way then you are assertive. If you stand up for your rights in a
way that respects both yourself and other people then you are assertive. In the work
world being assertive is definitely a survival tool. There are many times during the
job search process that you will need to ask questions for clarification or maybe even
to tell people that you do not feel that you are being treated properly.

Assertiveness means that you are also able to say “no” to a situation in which you do
not want to be involved. You will use assertive words and body language while
looking for work. Standing tall, looking confident and maintaining eye contact
during a conversation are all signs of an assertive person.

If you do not choose to be assertive, there are the only two choices of behavior that
you have left:
    a)	 You have little eye contact, you do not say what you think and allow others
        to control what happens to you. You will be frustrated and you might miss out
        on great opportunities. Wouldn’t you rather be assertive?
    b)	 You are rude and make fun of other people just to make yourself feel better.
        You might feel like you stand up for yourself, but your approach is
        threatening or rude and people will not respect this. You will be considered
        aggressive and difficult to work with. Once you get an aggressive reputation,
        employers will be less likely to hire you. Wouldn’t you rather be assertive?

              Passive                                                                Assertive                                                               Aggressive
            Looks Like...                                                           Looks Like...                                                           Looks Like...

                                                                                                - 12 ­

With a little practice you can have your questions answered and have your needs met.
People will respect you because they wish they could go through this job search
process as smoothly as you did. Remember, assertiveness means that you will respect
yourself by asking what you need to ask and respect others even though you might be
frustrated or intimidated by them. This is really where you’ll see your self-esteem put
to the test. Be prepared.

           Cut out pictures from a magazine that will motivate you to do your best to
           get a job. What wilI motivate you? Clothing ... An apartment ...
           A motorcycle ... A car ... A trip …

Don’t limit your dreams! Place the pictures around your house (in your locker, your
binder, etc.) where you will see them everyday. They will remind you why you are
trying so hard.

         “To accomplish great things we must not only act, but also dream;
                         not only plan but also believe”


                                        - 13 ­


                    I’m Lost and Nobody Speaks My Language

In the wild world of labour there is a language used that comes from the far off Land
of Employopia. You might be able to speak a variety of languages, but it is essential
to know the language of labour to survive. To be able to talk yourself through the
wild world of employment there are statements of which you should be aware. It’s

always nice to know just what it is that people are talking about! The following are
terms commonly seen when you look for a job. You might hear them on the news or

read them in the classified section of the newspaper.

Work Words
○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

Labour Market or Job Market
Who is working? When are they working? How much are they getting paid? What
are they doing? Who is hiring them? What skills are needed? All these questions
and any others you can think of determine what the labour/job market is. A market is
like a grocery store. There are products to sell and people to supply them (that would
be you in the labour market) and people to buy the items they need (that would be
employers in the labour market).

Hidden Job Market
Not all job openings are publicly posted. There might be employment opportunities
that no one knows about. The only way to find them is to do some detective work.
Read the section of this manual titled “Search and Rescue” to find ways to reveal
what is often not easy to see.

Job Security
People want a guarantee that the position they are in will last for a long time. The old
job security meant that you stay in one company for your whole work life and get
bonuses, benefits and retirement packages. Due to the constant changes in the work
world the old idea of job security is different now. Job security is now given to you by
you. Through keeping your skills and training up to date you guarantee that you will
have continual employment.

Entry-level position
This job is considered the most basic job that you can do at this workplace. It’s a
starting position for beginners. This is where you will find out more about the
company and what jobs are available in this company. There’s nowhere to go but up!

                                                                                                - 14 ­

Casual, Shift-work and Contract Positions
These all refer to the amount of hours you will be working. Casual means that you
are a filler and will be called in when needed to perform a task. This could mean that
you are called at the last minute. Shift-work means that you are on a predictable
work schedule that rotates and could include work hours that are in the middle of the
night and on weekends. Contract Position means that the job will only be for a
certain amount of time (6 months for example). Contract positions are usually
created either to replace someone who has taken a break from the job or because the
organization only has money to pay you for a short time.

Money Words
○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

Take Home Pay
This refers to the amount of money that you are actually going to be able to spend or
put in your bank account. The amount of pay you receive per hour is called your
wages. Almost all employees have money taken off of their paychecks (deductions)
for Income Tax, Employment Insurance, and Canada Pension Plan. Sometimes
Union Dues are deducted if you are working in an organization that is supported by a
union. By the time all the chunks of money have been deducted you get what’s

This is another word for payment. How much you get paid will depend on what you
personally have to offer based on your education and work or volunteer experience.

This is sometimes used in a sales position. If you receive a commission it means that
when you help with a sale, you will receive ($$) a percentage of how much that item
cost. This is to motivate you to sell, sell, sell! More money for you and more sales
for the company. Everyone is happy!

Competitive Salary
You will get paid as much or more than other people doing the same job.

Hint: Ask how often the employer will be paying you. Often paychecks are issued
      every two (2) weeks. This could be different at your place of work.

                                                                                                - 15 ­

Who they are looking for...

○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

Ideal Candidate
The people doing the hiring think of all the skills and experience that they hope the
person who gets the job will have. This person would be the perfect person to work
in this position, the “ideal candidate.”

Capable of Working with Minimal Amounts of Supervision
The boss or manager can leave you on your own and you will get the work done.

You do what needs to be done because you want to be successful.

Able to Work Independently
You don’t need someone around to tell you what to do. Left alone, you work hard
and you do a good job.

Team Player
You get along well with everyone you work with. You do what needs to be done if it
helps the group and the company. You know when it is time to be a leader and when
it is time to take direction from other people.

Strong Interpersonal Skills
You communicate well. You are comfortable talking to people and people are
comfortable with you. You can use your personality to motivate others or to problem

You are enthusiastic, energetic and easy-going. Change does not scare you. You see
it as fun to do something different.

Mature Person
You are serious about your commitment to the job. At work you are respectful and
act like a professional. Basically you shouldn’t goof around!

Strong Work Ethic
You are a hard worker just because it’s important to you. You are on time. You take
little time off and you give 100% during your whole shift. You do this because you
know this is what the work world expects.

                                                                                                - 16 ­

Preferred, Required, Asset
All of these terms are used when speaking about skills or experience that you should
have. Preferred means it would be nice if you have them but ‘we can talk about it’.
Required means that it is important that you have whatever it is they ask for. Some
places can only hire people with certain certification, training and experience. For
instance, it is essential that someone hired to fly a plane has a pilot’s license! Asset
means that your chances of getting the job are better if you have whatever they asked

○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○    ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

Now that you have learned the basics of the language of labour, try to find the real
meaning in the following statement from a classified ad.

                            “ This contract position is an entry-level opportunity
                            that offers a competitive salary and commission. The
                            ideal candidate will be a dynamic and self- motivated
                            individual who works well independently and as part
                            of a team. Previous experience is required. A driver’s
                            license would be an asset.”

                                                                        You are now ready to talk
                                                                          with people from the
                                                                          Land of Employopia!

                                                “Success doesn’t come to you…you go to it”

                                                                                     Marva Collins

                                                                                                 - 17 ­

                                                 What’s In My First Aid Kit?

If you are going into the wilderness the most important thing to pack is a First Aid
Kit. This will help if you get stung, cut or if you feel sick. The First Aid Kit contains
the essential items of your total survival kit just as your interests and skills are the
basic parts of who you are. Knowing your skills and interests helps to prepare you
for the unexpected and helps you react appropriately when you get in a tough


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Your interests are things you enjoy doing or topics that you care about. It is
important to know what your interests are because you will be more successful in
your work life. People work harder and are happier if they are interested in what they
do. You deserve to work at something you enjoy doing!

.               .	           Take a few moments here to think about what you like doing. It can
                             include hobbies that you have (drawing, building, writing, puzzles…),
                             topics you care about (environment, music, animals…) or what you enjoy
                             doing (playing a musical instrument, caring for pets, babysitting…). Let
                             your mind wander and fill out the following chart:

Things that interest me                                                                              Jobs that use these interests

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Animals                                                                                              Humane Society, neighbour’s farm

Children                                                                                             camps, Boy’s and Girl’s Club, YMCA

Plants                                                                                               greenhouses, plant stores

                                                                                                 - 18 ­

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Skills are behaviours and abilities that you have. You might think, “There’s not really
anything I do well. I don’t think I have any skills.” Sometimes skills are hidden. If
you take time to think about daily tasks you perform, you will find several skills that
are involved in completing these tasks.

.               .	           Let’s find the hidden skills in the following. Check the box if they apply
                             to you:

            What You Do	                                                                         What You Are                                                        Skill Used

❒	 Think of different ways                                                               resourceful, analytical                                             resourcefulness
   to complete tasks
❒	 Arrange your CD collection                                                            organized 	                                                         organizational
❒	 Take part on a sports team                                                            teamplayer 	                                                        teamwork
❒	 Talk comfortably on the phone                                                         good communicator                                                   communication
❒	 Paint, draw, decorate                                                                 creative, imaginative                                               creative
❒	 Finish a project completely                                                           committed, task focused                                             follow through
❒	 People ask you to proof read                                                          thorough, analytical                                                editing
   something for them
❒	 Take courses 	                                                                        teachable, willing to learn                                         learning, academic
❒	 Complete projects on time                                                             efficient 	                                                         time management
❒	 Think of ways to solve a problem                                                      problem solver, analytical                                          problem solving
❒	 Keep calm in crisis situations                                                        flexible, adaptable                                                 adaptability, flexibility
❒	 Keep calm when someone is                                                             well composed,                                                      calming
   trying to make you angry                                                              level headed
❒	 Approached for opinions                                                               helpful, a leader, sensible                                         leadership,
                                                                                                                                                             decision making
❒	 Enjoy meeting new people                                                              outgoing, self-confident                                            social
❒	 Tell people what you think                                                            honest, tactful,                                                    honesty
                                                                                         straight forward
❒	 People ask you to do favours                                                          reliable, trustworthy,                                              dependability
   for them                                                                              dependable
❒	 Show a positive attitude                                                              enthusiastic 	                                                      personal management

                                                                                                 - 19 ­

        b)	 Thinking
            Logical, problem solving, decision making, good with technology and tools

        c)	 Learning

            Willing to learn “for life”

2)	 Personal Management Skills

        a)	 Positive attitudes and behaviours
            Self-esteem and confidence, honesty, wanting to get the job done, a good
            attitude about learning and growing

        b)	 Responsibility
            Set goals in work and personal life, plan, manage time, responsible,

        c)	 Adaptability
            Positive attitude about change, respect for individual differences, coming up
            with new ideas and suggestions

3)	 Teamwork Skills

        Working with others
        Plan and make decisions with others, respect the thoughts and opinions of others,
        ‘give and take’, lead when you need to, follow when you need to.

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Many employers can give you on-the–job training to help you learn your new duties.
What is really important to them is what kind of effort you will put into your work,
how you will react in certain situations, and how well you’ll get along with others.
Employers want to know what special qualities you have to offer in the workplace.
What will you tell them?

                                                                                                - 21 ­

        b)	 Thinking
            Logical, problem solving, decision making, good with technology and tools

        c)	 Learning

            Willing to learn “for life”

2)	 Personal Management Skills

        a)	 Positive attitudes and behaviours
            Self-esteem and confidence, honesty, wanting to get the job done, a good
            attitude about learning and growing

        b)	 Responsibility
            Set goals in work and personal life, plan, manage time, responsible,

        c)	 Adaptability
            Positive attitude about change, respect for individual differences, coming up
            with new ideas and suggestions

3)	 Teamwork Skills

        Working with others
        Plan and make decisions with others, respect the thoughts and opinions of others,
        ‘give and take’, lead when you need to, follow when you need to.

○   ○
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Many employers can give you on-the–job training to help you learn your new duties.
What is really important to them is what kind of effort you will put into your work,
how you will react in certain situations, and how well you’ll get along with others.
Employers want to know what special qualities you have to offer in the workplace.
What will you tell them?

                                                                                                - 21 ­

           Ask people you know and respect what skills they think you have. Some
           times it is hard to examine yourself. Getting some input from others
           might spark ideas of your own!

           You have just read a classified ad about an employment opportunity. You
           are very excited because it is the perfect job for you. Write down what
           you think it would say. Include the following topics : What is the
           position? What work will you be doing? What skills are required? How
           many hours of work are involved? What is the rate of pay? ….

Here is an example of one I wrote:

     “An organization seeks an enthusiastic person to develop job search materials
     for youth. This position requires someone to work independently with support
     from our office. Applicant must also have good social and communication
     skills as they will be required to form partnerships with other agencies. This is
     a 6 month contract position for 25 hours per week. The successful applicant
     will have the option of working out of his/her home.”

          “Success is the maximum utilization of the ability that you have”

                                     Zig Ziggler

                                        - 22 ­

                                                                                                                                                                          Job Experience
                                                                                                                                                                     References Information

        Help, I Forgot To Pack Skills In My Survival Kit!

Okay, don’t panic. You’ve found yourself lost in the job search world without
experience and without proven work skills. Maybe it’s time to step back a moment
and figure out what to do next. Let’s see. You need a job. Now the frustrating part is
that people won’t hire you without experience. At the very least you should have a
person who can vouch for your work experience (a “reference”). If you don’t have
either of these two things, then you are trapped. But wait! There is a way out of this
no-experience-so-no-job-so-no-experience tornado. Have you thought about

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Now your first thought just might be, “Well why would I want to work for free?”
There are many reasons why it’s a great idea to volunteer. Think about it! If you
need experience, but no one will hire you … volunteer! If you need someone to be
able to tell other people what a great worker you are … volunteer! If you want to
spend a little bit of time exploring what it would be like to work at a certain place …
(you guessed it) volunteer!

                Question:	 Where are some places that you could go that have volunteer
                           placements and information? Keep reading because the answer is
                           coming right up.

                Answer:	 Volunteer Centres                                                                       City Hall                                               Churches
                         Resource Centres                                                                        Yellow Pages                                            Schools
                         Employment Centres                                                                      Bulletin Boards

You can also approach a place directly and offer your services. So, if you want to
work with children, animals, cars, books, records or just spend some time learning,
think of the places around you where it will be fun and fulfilling to give some of your

Here is some room to make a list to help you decide where it’s best for you to
volunteer. Let your mind wander. Think of activities you’ve enjoyed in the past.
Think of things you like doing now or something you would like to try for the fist

                                                                                                 - 23 ­

.               .

                What I like to do                                                                                Places where I could do this

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                helping animals                                                                                  Humane Society

Okay! Now you know what you want to do and where you want to go. Here are some
hints on how you can get started and what questions you might need to ask.
Approach the organization by telephone or in person and say something like this:

“Hello, my name is ___________. I am interested in volunteering with your
organization. I would like to help.

                Who would I speak to about this?
                What type of volunteer opportunities do you offer?
                I am interested in doing                            .
                What kind of skills and experience do I need to volunteer in this position?
                How many hours would I be expected to commit?
                Are the hours flexible or will I be put on a regular schedule? The time I am
                available to volunteer is                     .
                What would a typical day be like? What would I be expected to do?
                I am interested in                              . What is the process to apply for
                that position?”

If you have any challenges such as difficulty reading, working with numbers, physical
disabilities, etc., explain this to the volunteer co-ordinator and see how you can work
around them. For example, you might say this in your conversation:

                “I have difficulty working with numbers. I would prefer a placement
                that did not include having to count stock or money. Would you
                consider this volunteer position suitable for me?”

Be prepared to give references, the names and phone numbers of people who know
you and who will speak highly of you. Even though this is not a regular employment
situation the place where you will volunteer will need to trust you. Each organization
has its own methods of finding out more about you. If you are volunteering with
children, youth, or handling money, you may be asked to fill out a police clearance
form. Although this is an important process it is a simple procedure.

Although you will not be paid for your work, volunteer positions are just as important
as regular employment situations. Others within the organization will depend on you
to show up when expected and do what you’ve been assigned to do.
                                        - 24 ­

These people will count on you to get your work done to the best of your ability. This
may become a future employment opportunity so it’s in your best interest to put effort
into this unpaid position. The people you work with will also be able to tell other
people what a dedicated worker and great team player you are.

There are many success stories about people who volunteered and found that their
volunteer experience lead to bigger and better things. So when you ask yourself,
“Why would I want to work and not get paid?”, think of the opportunities that you
might come across by helping out for free. You will be helping yourself and your
community. Can you put a price on such satisfaction?

           Each volunteer position which you become involved in will help you to
           learn and develop new work related skills. Document* all of your duties
           and responsibilities as they occur so nothing is forgotten. Review them
           often and watch as your skills grow and expand. Your skills and
           confidence will be attractive to any professional.
           * Document -You can use your Job Planner to document your information.

           When it is time for you to leave your placement try to give your employer
           as much notice as possible. They will appreciate that you gave them time
           to adjust to not having you around and it shows that you are responsible
           right up to the end.

           Don’t forget to ask your supervisor to be a reference for you in the future.
           Ask for the full name and position of the person. You will also need to
           ask this person where and how they can be contacted. This information
           will come in very useful in your future job hunt.

           You have just won $30 million in the lottery. Imagine what your life will
           be like. Where will you live? What will you do? How will you fill your
           newfound spare time? When you are done dreaming examine what you
           have thought about. In these daydreams you will find some examples of
           what you are interested in. Use these messages to decide what volunteer
           positions you would enjoy doing.

                      “When you cease to dream you cease to live.”

                                         Malcom S. Forbes

                                                  - 25 ­

                                                             Survival of the Fittest

The resumé and cover letter could be the first contact that you will have with
someone who might hire you. It is the package that you will present to employers to
show them what you are made of. There are sometimes hundreds of people applying
for the same positions. At this point only the best entries will be accepted for
interviews. At this point only the best cover letters and resumés will survive…

The Cover Letter
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The cover letter accompanies your resumé to briefly introduce who you are and
identify the position you are applying for. It should be designed with the intention of
catching the employer’s attention and to make that person interested in finding out
more about you. Although most cover letters follow a basic outline, you can make
yours unique by the words you choose and by what you have to offer.

Basic Outline (contents)


                It shows the position you are applying for and how you heard about it.

                Make a brief statement on what you know about the company or organization.

                Explain why it would interest you to work there. Be positive and excited!

All About You

                Highlight points in your resumé, but don’t repeat everything in it. Add
                something about you that is not in your resumé such as your creativity,
                resourcefulness, and so on. Make a statement on how these experiences and
                skills would help you in this position. (Really sell yourself! Be confident!)

Request For An Interview

                Summarize in one statement what you can do for the company. Restate how
                excited you are about the position. Close the letter by requesting an interview
                to discuss this further. (Make sure that the method of contact is clearly laid out
                including a phone number and the best times to get in touch with you.)

.               .	           On the next page is a form outline to practice a cover letter for a position
                             that you are interested in. Find a posting or make one up in your mind
                             (It’s just for practice).

                                                                                                 - 26 ­

                                    Your name

                                   Your address

                            City, Province, Postal Code

                                    Telephone #

Date: day/month/year

Name of the person, position
Full address of the place where
you are applying

Dear ___________:
(If the name of the person who is hiring has not been previously identified, call the
organization and ask who to address it to. It shows that you made an effort to find
out. If you are unable to find this information then address it to “The Hiring
Committee”. People who assume it is to “Dear Sir” could lose out on opportunities
if it is a woman who is hiring.)
   I would like to apply for the position of ________________ that was
posted _______________. I am aware that your company (agency, organization) is
involved in ____________________. This excites me as I feel that I have the
necessary qualifications and skills to contribute towards the success of your company
(agency, organization) and towards the posted position.
    When reviewing the qualifications of the position I soon realized that I would
be an excellent candidate. As you review my resumé you will see that I have
done _______ and ________. These opportunities have given me the skills required
for the ____________position.
     I am also a person who can(is) ___________________. This would further
enhance my success in this employment opportunity. I know that I would be a good
fit in this opening. I am eager to meet with you to further discuss how I would fit in
your organization. It is easiest to contact me at the following number ____________
between the following times ___________.

   I look forward to hearing from you to arrange an interview.


(Type your name here and sign just above it in pen.)
                                        - 27 ­

➍	               Limit your cover letter to one page.
➍	               Don’t use wishy-washy words like “ I might be” or “I think I could”
                 BE CONFIDENT! You are the person for this job !!

                                 Proofread this letter for mistakes and to make sure it is clear. Read it out
                                 loud. Have someone you trust proofread it and give you their opinions
                                 about it.

                                 The cover letter should be typed and match the resumé unless an ad
                                 specifically requests a “hand-written” letter.

                                 Write a different cover letter for each position that you apply for. It is
                                 okay to use some of the same phrases but the whole letter should not be

The Resumé
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The resumé is an outline of your work (or volunteer experience) and education
history. It is how the employer will evaluate if you are qualified for a position. If it is
well done and contains the essential skills required for a position, you will get an

The resumé is something that you will be rewriting for each position you apply for so
that the skills the employer is looking for are highlighted. You will also rewrite your
resumé throughout the course of your work life as you increase your skills and
knowledge with each new experience.

There are many books and websites devoted to helping you write a resumé. Many
computers have word processing packages with pre-formed resumés. All you need to
do is fill in the blanks with your personal information. It will be best for you to
explore these sources so that you design a resumé that best reflects your skills and

First, let’s go through the following steps and create a resumé for you.

.	               .               On a separate piece of paper, follow this lesson and layout. Watch your
                                 resumé appear before your eyes. The words in bold are titles you should
                                 use on your resumé. The rest you make up…
                                                                                                     - 28 ­

                               Your Full Name

                              Your Full Address

          Your Phone Number or a Number Where You Can Be Contacted

Employment History

                             (see “power words” for
                              helpful hints on this section)

  Most Recent
  Position you were in       * your # 1 duty (or responsibility)   date that you
  Name of the place          * your #2 duty                        worked there
  City, Province it was in   * your #3 duty                        (start and end)

  2nd most recent            * #1 duty                             dates you worked
  position you were in       * #2 duty
  Name of the place          * #3 duty
  City, Province it was in

  3rd most recent job        * etc.                                etc.
  etc.                       * etc.
                             * etc.

Educational Background

  Most recent degree         Name of the School                    Date that you
  or diploma received                                              completed this

  Degree or diploma          Name of the School                    Date that you
  received                                                         completed this

(include only back to beginning of secondary school)

                                         - 29 ­

Volunteer Activities

  Name of place where you         * Your assigned duty         * dates that you did this.
  City, Province

  Name of place where you         * Your assigned duty         * dates that you did this.
  City, Province

  Name of place where you         * Your assigned duty         * dates that you did this.
  City, Province

Certification and Awards:
(If this applies to you)

•	 List certificates/awards (lifeguard, first aid, etc.) and the organization and year you
   received them.

Proven Skills:
(If this applies to you)

•	 List your special skills (computer knowledge, another language)

References available on request
(By putting this at the bottom of your resumé you are letting the employer know that
there are people to contact who will back up your information.)

                                          - 30 ­

There are different types of resumés. Although all resumés have the same basic
information the layout could differ. The two types that we will briefly discuss here
are chronological and functional. The chronological resumé is like the one that you
have just completed. It is the standard form that most people use. It lists your
experiences according to the dates that you accomplished them always starting with
the most recent and then going back into your history. It shows how you have grown
and progressed in the employment related areas of your life.

The functional form is a little trickier. It is organized by titles that show your general
areas of expertise. The emphasis is on what you did, not when. In a separate area the
place of work and positions are listed. It is best to use this type if you have jumped
around a lot during your past work life. It makes the lack of consistency less obvious.

There are lists and lists of power words that are recommended for use on a resumé.
They are used to describe your duties and accomplishments. They can sometimes be
used to replace a word that you have chosen that might not clearly portray what you
did. For instance, instead of writing “watched over” you should say “supervised”.
Below are a few suggestions of terms you could put in your resumé.

If you created something, you might use:

      Conceived         Devised            Developed         Established
      Initiated         Planned            Produced          Launched

If you were in charge of something:

      Administered      Delegated          Directed          Managed
      Guided            Supervised         Controlled        Authorized

If you changed something:

      Revised           Reorganized        Simplified        Improved

General words:

      Completed         Maintained         Demonstrated      Conducted

(Information taken from The Recruitment Handbook; by the London SCOE
Employment Equity Committee, 1991)

                                          - 31 ­

As you experiment with the layout and structure of your resumé you will find one that
is a good fit for you. The best form of a resumé is one that presents your past
experiences effectively. Don’t get too creative with the layout. If possible, put the
resumé on special resumé paper. I must warn you against using paper with designs
such as clouds, shadowing or balloons on it. The designs are distracting and may be
annoying for a tired employer. The employer has to read so many resumés that they
appreciate one in which they can easily find the information they need.

           The best way to submit a resumé is to deliver it in person (unless
           otherwise specified). If you fax a resumé, follow up with a hard copy.
           Normal resumé paper is less frustrating for the employer to handle than
           curly fax paper. It looks better too.

           Resumés are kept on file for a short period of time. If you have submitted
           one to an organization in the past, it might be time to redeliver one.

           Your resumé needs to be continually updated. As you increase your
           skills, experience, and different work opportunities, update your resumé.
           Revisit it often.

           Ask people that you know well if you could see their resumés. Maybe
           your friend has the same work experience as you, but the resumé looks
           better. What do you like about it? Is there anything that you could
           change or add to yours?

                “No one knows what it is that he can do till he tries”

                                   Publilius Syrus

                                        - 32 ­

                            Search and Rescue

You are lost. You are unable to find your way out of the thick and swampy mess of
the job search forest. If only you knew which direction to go. If only someone would
tell you where to find a job! Now you wait, ready to use all of your job search
survival tools. And you wait…

I can hear you saying, “If only I knew where to go. If only I knew who was
hiring…”. And you wait… Then, as you don’t hear about available positions or
people that are hiring, you might come to the final conclusion - there are no jobs.
WRONG!! Something you might not know is that there are plenty of employment
opportunities available regardless of what you hear in the news. The jobs that you are
looking for are no longer only posted on a wall or bulletin board. They are not as
easy to find so they are referred to as the hidden job market.

If something is hidden, how can we find it? Here is where you will apply your
detective skills. One of the first things you need to start doing is networking. This
means that you contact people you know now or have known in the past to tell them
that you are looking for a job. You never know when someone might have a lead on a
position that you are interested in.

.    .	    Here are spaces to help you establish networking lists, for example with


Family Members: Mom, Dad, Guardian, Aunts, Uncles, Cousins …
       Family               ☎Telephone         4Contacted          Possibility?
    Member’s Name            Number                                  Details

                                         - 33 ­

Friend’s: Friends you know, friends of your family members,...

   Friend’s Name        ☎Telephone         4Contacted     Possibility?
                         Number                             Details

Past Volunteer Placements and Work Experience: Supervisors, co-workers...

   Supervisor’s or      ☎Telephone         4Contacted     Possibility?
  Co-worker’s Name       Number                             Details

                                     - 34 ­

Others: Teachers, Guidance Counsellor, Neighbours, Club/Group
Members or Leaders, Church members, etc...

            “Other” Name                                            ☎Telephone                                  4Contacted                                      Possibility?
                                                                     Number                                                                                       Details

Now that you see the list of people that you already know, let’s plan a way for you to
expand your networking list.

How to Meet More People
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Talk to everyone you meet! “I’m looking for a job!” could be slipped into any part of
your conversation. It will increase your chances of finding employment. If you stay
within your small circle of friends you might miss out on the bigger job search
picture. To have better luck, get out and meet more people. Here’s a few
suggestions on how to do this:

                                                                                                - 35 ­

➍	 Volunteer at a place where you can do something that you think is worthwhile
                or fun.

➍	 Join a club that includes topics that you are interested in - art, music
                environment, ...

➍	 Join a youth group or youth council in your neighbourhood.

➍	 See what is happening that you can become involved in at a local church or
                community resource centre.

➍	 Go to community events and celebrations.

Be prepared to tell people what type of position you would like.

Networking is all about being in the right place at the right time.
Expand and explore!

Employment Agencies
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There are many employment agencies that are available to help you organize and
follow through on your job search. Many of these places are operated by the
provincial or federal government. Often you will be assigned a counselor who will
be sensitive to your particular needs. There are workshops that you can attend to help
you to further explore your skills, build a résumé or practice for an interview. It is
support that you will be able to use when you feel frustrated or helpless.

Some agencies are privately owned and operated (maybe you’ve heard them referred
to as “headhunters”). These organizations are paid by companies to filter through
applications to find people with the right skills and qualifications for a position.
Many of these agencies are legitimate and helpful.

Beware of agencies that ask you for money while you are looking for a job through
their organization. You might be tricked into paying for nothing.

                                                                                                 - 36 ­

The New Job Search World

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When computers first became available to the public there were few people who had
access to them or who could afford them. Now many people have computers at work
and at home. The Internet is used to explore and to communicate. The computer has
changed the way we educate ourselves and how we connect with each other. This
new and ever-changing technology has also changed the way we look for jobs.
Employers and job seekers can become aware of each other through the Internet.
Employers can post positions and job hunters can post their resumés. There are
endless possibilities when it comes to finding available positions through computers.

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There is an endless amount of information on the Internet. Websites are designed to
help you with your job search. They will expand more on the information found in
this manual. A current listing of job search topics that will help you prepare for your
job hunt follows:

Here is a spot for you to add some of your favourite job search websites:


                                  Website                                                 Labour Skills                                                                                ¸Your
                                                                                          Market   and Resumés Interviews                                                             Favourite
                                                                                           Info. Interests                                                                            Websites

                                                                                                  - 37 ­

Job Bank Kiosks

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These computers have listings of local and national employment positions. All types
of employment opportunities can be found here. Job Banks can be found at many
libraries, community centres, employment agencies and other public places. They are
easy to use and are a popular way for employers and potential employees to find each
other. Here is a sample page of what is found in the job bank…

                                                                                                - 38 ­

Do websites have job postings?

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Yes, the Internet is used by many people to advertise a need for employees. You will
be able to access classified ads from your area and beyond (around the world!). You
will be able to find more information on the career or company in which you are
interested. Many companies reveal how to apply to work within their organization.
Often this whole procedure can be done on the internet. This will save you a lot of
work as it is fast and convenient. Here are some suggested websites that offer job

    Hint: Put a checkmark (4) beside the ones you find useful so you can return
          to them frequently.

Job Bank (London Area).........................

Youth Resource Network of Canada ......

Job Bank (National) ................................

Electronic Labour Exchange ..................

Job Shark ................................................

National Graduate Register ....................

Career Mosaic Canada ............................

The Monster Board Canada ....................

Canadian Career Page .............................

Actijobs Jobs Online ...............................

.           . Keep on the lookout for website addresses that are of interest to you.
                Record them on the list or in your job search organizer.

                There is free access to the Internet in many community centres, libraries,
                schools and employment agencies. Don’t let the fact that you don’t have a
                computer at home stop you from getting a job!

Don’t Forget The Old Methods
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Some people still use the old fashioned way of finding somebody to work for them.
Look for employment opportunities in the following places:

    J bulletin boards at local malls, community centres, grocery stores

    J newspaper classified sections (available to view for free at libraries)

    J magazines and community newspapers

                                                                                                 - 39 ­

    J local social service agencies
    J place where you want to go to work. (Often employers want the people they
                 work with to recommend someone. Postings don’t go outside of the actual
                 organization doing the hiring all the time.)
    J            secondary schools, universities and college job centres
    J            windows where “Help Wanted” signs are often posted
    J            Yellow Pages
    J            cold calls (when you stop in at a place where you would like to work and ask
                 the owner or manager if they need any help or you phone them to ask even if
                 they are not advertising)

.           .	               Make a list here of some of the places you could approach about
                             employment. Check off each one you have visited. Remember, there
                             could be new postings daily, so you might want to return to these spots

    ❒ Bulletin Boards:

    ❒ Social Service Agencies:

    ❒ Where I Want To Work:

    ❒ Local Schools:

Job Searching On The Telephone
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The listings on the “Job Bank” are also available by telephone. When you call their
numbers you will hear recorded messages that will guide you to the category of work
you are looking for. You will hear the postings of available jobs.

Job Bank Hotline:
                                                         London Area                                 (519) 645-4575

                 (                                       Woodstock Area
                                                         Tillsonburg Area
                                                         St.Thomas Area
                                                                                                     (519) 421-1032
                                                                                                     (519) 688-3518
                                                                                                     (519) 631-3764

                                                                                                 - 40 ­

When you call the following numbers you can find out what current programs are
available through the Provincial and Federal Governments. These calls are free!

                Youth Resource Network Canada 1-800-935-5555

                Youth Opportunities Ontario   1-800-387-5656

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Combine the above information to make your search complete and effective. Just
because you don’t see a job doesn’t mean it’s not there. Make yourself aware of the
new way that employers are finding people to work for them. Finding your way
through the wild world of job hunting takes planning and creativity. Like in a true
survival situation if you plan your escape and keep track of where you’ve been, you
should be home free in no time!

                             We can learn many lessons from the people around us. We are all on the
                             same planet (most of the time) and are going through a lot of the same
                             experiences. Ask your family members, friends, and people you come in
                             contact with, how they found some of their jobs. There might be some
                             new and creative ideas for you to use in your job hunt. Don’t forget to
                             write them down to use later.

                         “The surest way to go broke is to sit around waiting for a break”


                                                                                                 - 41 ­

                  There’s Something Behind You!

You are calm, you are relaxed, and for the first time, you feel that you will survive
this stormy quest they call Job Hunting. You have made an effective resumé and you
have generally prepared for any interviews. You feel ready for anything that might be
thrown your way. But wait! Someone has unexpectedly asked you to fill out a sheet
of paper with something about schools, employment and references! It is an

At a first glance, the application might seem confusing. If you look closely, it’s really
asking that you give a general overview about yourself. Most of this information is
already found on your resumé so it’s not really as overwhelming as it might first
appear. There are some questions that appear on an application that aren’t included in
your resumé and therefore they could be a little tricky. Let’s take a closer look.

Who will ask me to fill out an application?
Places that use applications include places that are continually hiring staff or who
need to hire a large number of people at once. Some examples of this might be a
fastfood outlet, Canada Post, or a factory that is new to an area.

Where will I get an application?
You might be given an application at any point during the job search process. While
looking for a job, you might find one laying on a counter of a store for anyone to fill
out. You might be asked to fill one out if you are inquiring about available jobs at a

store. They might hand one to you to fill out on the spot. At some employment
agencies they can be found in a designated area. You might even be asked to fill out
an application just minutes before an interview.

Why are applications used by employers?
An application is a shortcut for an employer to see if you have what it takes for the
position they are trying to fill. With this information they will be attracted and look
closer at your resumé and you.

What is the most important thing for you to remember?
The application is the first task an employer has asked of you. It is a sample of the
quality of work you do. It is as important as any other part of the job search process.

Read on for some valuable hints. We will work on a short exercise and when your
time comes to fill out an application you will be ready.

                                          - 42 ­

What do most applications look like?

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There are usually the same basic parts of an application.

Personal Information
It asks how you can be contacted. It includes questions about the languages you read
and write and if you have a driver’s license. There may be other questions depending
on the nature of the position. In general, the questions in this section have nothing to
do directly with your work and education history, but the employer definitely needs to
know the answers.

Education History
Where did you go to school? You usually start with the most recent place. You will
need to know the name, address, the years you attended and which courses you
completed (certificate, diploma, degree or grade).

Work/Employment History
This section asks where have you worked, what positions you held and how long you
were there. Start with the last job you had and work your way backwards.

These are the full names and contact numbers of people who will speak about your
work habits and personality. For more information and suggestions see the chapter
titled “I’m Under Attack!”.

Additional Information
Is there anything that they didn’t ask about that could be important for them to know?
Do you have volunteer experience, certification or special computer skills, and so on?
This is the perfect spot to include this extra information.

BEWARE: There are certain questions that employers should not include on the
        application. Some examples of these questions are: “Are you married or
        single?” “Do you have children?” “What religion do you practice?” If
        there are personal questions that are not related to your work life, leave
        them blank. These types of personal questions are illegal.

                                                                                                - 43 ­

                                 Sample Application

  Application For Employment
  (all information will be kept confidential)

Position Applied For __________________________________

       r   Permanent           r Temporary         r Part Time

Today’s Date _____________________

  Personal Information

Last Name                                             First Name

Street Name & Number                                  Phone #

City                               Province                         Postal Code

Are you eligible to work in Canada? r Yes r No

Date available to work __________________________________

  Education History

                 Institution         Institution         Year        Diploma or
                   Name               Location         Completed   Degree Received

List special skills,

certifications, or qualifications:___________________________________________

                                       - 44 ­
  Employment Experience

1.	 Enter present or last job first
2.	 If you left school recently, list summer or other part time positions held while
    attending school.
Name and address of employer:_________________________________________________

Position Held: _______________________ From: ______________ To: _______________
Supervisor’s name and title:____________________________________________________
Telephone # : _________________________________

Describe Duties in Detail:______________________________________________________

Reason For Leaving:__________________________________________________________

Name and address of employer:_________________________________________________

Position Held: _______________________ From: ______________ To: _______________

Supervisor’s name and title:____________________________________________________

Telephone # : _________________________________

Describe Duties in Detail:______________________________________________________

Reason For Leaving:__________________________________________________________

Name and address of employer:_________________________________________________

Position Held: _______________________ From: ______________ To: _______________

Supervisor’s name and title:____________________________________________________

Telephone # : _________________________________

Describe Duties in Detail:______________________________________________________

Reason For Leaving:__________________________________________________________

I agree that the facts on this application are true. I understand that any false statement on this document
may be considered grounds for my dismissal. I give consent to this company to make inquiries about my
work experience through contacting my past employers.

       Today’s date	                                Signature of Applicant

                                      Tell the truth.

               You can be fired for lying on this form or on your resumé!

                                                   - 45 ­

It is a good idea to be prepared to answer these questions. Applications are
commonly used. You can’t be expected to memorize all the information that is
required to complete an application. As a helpful tool in this situation, you need a
personal information sheet. This is information you carry around with you during
the job hunt so that filling out forms for employers is quick and easy. Let’s make one
up for you now. On a separate piece of paper, or in your job search organizer, record
the following information. Remember that some of this is on your resumé so use it to
guide you.

Personal Information Sheet
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1. Your full name ........................... (Use your legal name, not a nickname.)

2.	 Your Address ............................. (Include: apt. #, street, city, province,
                                               postal code)

3.	 Your Phone # ............................. (Give a # where you can be reached; add an
                                               e-mail address or fax # if you have one)

4.           Last school you attended? ....... (official school name and address)

5. Courses you took there ............. (was there anything special about it?)

6.	 Dates you attended: .................. beginning - (month and year)
                                           ending - (month and year)

7. Repeat for all schools back to and including Secondary School.

8. Your most recent job
   (What was the company name? What was the month/ year that you began? What
   was the month/ year that you finished? What was your position there? List three
   major duties or responsibilities that you had. Why did you leave?)

9. Do the same for at least 3 other jobs that you have had.
   Helpful Hint: It is sometimes difficult to answer the “Reason for leaving” section.
   There are often conflicts that you were involved in or personal circumstances that
   you do not want to reveal to the person who reads the application. If this is your
   situation, I suggest that you write “to be discussed” on the personal information
   sheet and application form. This will give you a chance to explain the
   circumstances in an interview instead of being prejudged by the reader.

                                                                                                  - 46 ­

10. List places and dates of volunteer placements you have held.
    Include 3 duties or responsibilities for each organization.

11. List the names, positions or relation to you, and contact numbers for 3
    reference people that you will be using during your job search.

12. List any other certificates that you have and when you received them.
    For example, First Aid, Swimming Instructor, etc.

13. List any special skills you have that might be of interest to others.
    Don’t forget to include computer programs that you are able to use comfortably.

14. List clubs or groups that you belong to.
    You never know when you will be required to fill out an application. Be ready for
    the unexpected by carrying this information with you.

   •	 Print the information on your application. It is neater and easier to read.
   •	 Use a black or blue pen. If you make a mistake, put one line through it and
      write the correct answer beside or under it.
   •	 Print N/A ( that means “not applicable” or that it doesn’t really apply to you.)
      If you leave parts of the application blank the employer might think you forgot
      to answer.
   •	 If “salary expectations” appear and you are unsure what you will ask for,
      write “open” or “negotiable”.

           When job hunting in the community look for applications made avaible to
           the public. Sometimes they are on a nearby shelf or made available upon
           request. Even if this is not the place where you would like to work, pick
           up the application to take home. It is a great way to see what different
           applications look like and what questions are asked. Practice filling it out.
           If you get stuck on something at least you will be able to find out the
           answers in the privacy of your own home and not with a potential future
           boss staring at you!

           Read the application over carefully before and after completing it. Be
           very clear on the position you are applying for as there may be several
           openings at the same organization.

  “Every job is a self-portrait of the person who did it. Autograph your work with quality”
                                           - 47 ­

               There’s Something Looking At Me !

Something is sneaking up on you through the bush. You are very aware that you will
soon come face to face with the horrid monster whose fangs are dripping and whose
roar is deafening. This fearful animal has been around for years and not many people
can stand brave against the dreaded “interviewer”. With careful preparation and a
courageous attitude you just might survive…

The interview situation can be mind boggling. There are few things that can be as
uncomfortable and even as scary as an interview. When looking for a job you put
yourself in a situation where people will evaluate your worth as an employee.
Nobody likes to feel judged, but the interview situation doesn’t hide the fact that this
is exactly what is happening.

It’s time for you to dress for success and ‘talk the talk’. You’ve put great effort into
your job search process up to this point and it’s no time to slack off. Read on to find
out some helpful tips to help you get through this meeting with your potential future

To your complete amazement an employer has chosen you as one of six people to be
interviewed. You have received a call asking you to come for an interview. It is not
surprising for an employer to receive hundreds (yes hundreds) of resumés for one
position. Congratulations! Getting an interview is a sign that there is something
about your experiences that they feel would be useful. The employer desperately
wants to hire a person who will be successful in the position.

One of the most important thoughts that you should remember in an interview                I NTERVIEWS
situation is that as much as you need a job, the interviewer needs a good employee.
As you are selling yourself to them, they will be selling you on the idea of working in
their business. The interview is two-sided and nobody has all the control.

                                          - 48 ­

Let’s start at the beginning. There are some important questions that you need
answered before you go to this meeting. Remember to ask the following:

                1.	           Where will it be held and at what time?

                2.	           How many people will be conducting the interview?
                              This helps you to mentally prepare yourself ahead of time. There might
                              only be one person interviewing you but sometimes 4 or 5 people will be
                              involved. Remember to take extra copies of your resumé for all these

                3.	           What is the format of the interview?

                              (How many people, what will you be expected to do?)

                              Each organization has its own way of conducting interviews so they can
                              find out what they need to know about you. Here are some situations you
                              might encounter.

Interview Formats
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Group	                            You answer questions as part of a group of people being interviewed at
                                  the same time for the same position as you. Interviewers can see how
                                  confident and comfortable you are in a social setting. Sometimes they
                                  will ask the group to work on a simple project together on the spot. This
                                  gives those observing the chance to watch for teamplayers and problem
                                  solving skills.

Workshops	 You might be asked to conduct a brief workshop with a previously
           assigned topic. This is to see how well you do speaking in front of
           people or how well you explain things.

Written	                          If you are applying to work at a summer camp, you might be asked to
                                  write up a calendar of events for one week. This gives the interviewers
                                  a chance to review your knowledge and creativity.

Scenarios	                        “What if” questions that are designed and asked to see how you will
                                  react in certain situations.

Finding out about any of these possible interview situations ahead of time, will help
you to be more prepared for your moment in the spotlight. As organizations get many
resumés they might have other creative ways of finding out if you are the right person
                                                                                                  - 49 ­

for the job. You can’t always know ahead of time what will happen in the interview
room as the employer might come up with a last minute test of your abilities. This is
why it’s so important to be honest in what you say on your resumé and in person. If
you say “I’m creative” or “I’m a good at sales” you just might be asked to prove it
right then and there!

May I receive a copy of the job description?
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The job description is a more detailed look at the position for which you are applying.
So far you have only been exposed to a short outline of the qualifications that they are
looking for. There may be a few bits of information about the job itself that will help

Most places have job descriptions available so that you can see ahead of time what
the responsibilities and expectations of the position are. Try to anticipate what
questions the interviewer will need to ask you to find out if you can do this job. This
might put you a step ahead of the person who forgot to ask for the job description and
who doesn’t know what the job’s expectations are. Now prepare, prepare and when
you think you are ready, prepare some more. The harder you work at being ready for
anything in the interview situation, the less nervous you will feel. Try to learn
information about the place where you are applying. The employer will be impressed
that you put forth this extra effort. As for the actual questions that you might be
asked, there are many books and websites available with examples. These questions
will be used by the employer to examine your past experiences and to explore who
you are.

Some common interview questions
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“Tell me about yourself”         This is your chance to talk about qualities that you
have that don’t appear on your resumé. After a general overview of your work
experience be sure to include your hidden strengths such as creativity, resourcefulness
or problem solving. Since this is usually the opening move by the employer, be ready
for it. This is your first chance to really “wow” the employer. Try to remember three
of your greatest strengths or achievements that you can ‘just happen to mention’
during this conversation.

“Why do you want this job?” This is your chance to drop bits of information you
know about the company. You can explain how you have the skills and interests that
make you the perfect fit for this position.
                                          - 50 ­

“What are your strengths?” This is where you impress the employer with your
self- confidence. Now is the time to brag about what makes you special. Someone
might also ask “What do you have to offer this organization?” or something along
these lines. It’s the same question but it can be worded in different ways.

“What are your weaknesses?” This might be worded differently as well. An
employer once asked me, “If you have a probation review in 6 months what will I say
you do well and what will I say you need to improve on?” See! This is the question
of strengths and weaknesses combined.

As for weaknesses, we all have them. If you say to the interviewer that you don’t
have any weaknesses, that person will probably think that you don’t know yourself
well. In the past, people responded to this question with statements such as “Oh, I
work too hard!” in hopes that the interviewer would be conned into thinking that their
only problem was that they were hard workers. If you try to answer with such a
statement now, the interviewer will probably feel that you are being dishonest.

It’s better to be prepared for this question with an honest response about something
you don’t do well, but are trying to improve upon. For example, you could use the
following statement, “I recognize that I am not very good at using computers.
However, I take every opportunity offered to learn more about them.” By answering
in this manner you can take what is often an uncomfortable question and end it on a
positive note. It helps you look good.

This chapter could go on and on with typical questions. The bottom line is to know
your resumé and yourself. You might have stated that you are a team player, a
creative person or any other statements that speak about what you have to offer. Be
ready to give examples of where, when and how. You might be asked something
directly about your resumé and it will appear that your resumé is a big lie if you can’t
back it up.

                                         - 51 ­

The questions are only a part of the bigger interview picture. Here are some tips
about the “before”, “during” and “after” necessities of the interview world:

○   ○
    	   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

        •	 Prepare the answers to questions by reviewing the job description and your
        •	 Find out what you can about the place that you are applying to.
        •	 Decide what you will wear the night before. Make sure the outfit is clean and
           comfortable. Try it on and look in the mirror. Does this clothing say, “I’m a
           confident, hardworking professional?”
                Inappropriate                                                                                                                               Appropriate
                    Dress                                                                                                                                     Dress
                                                                            Who would you choose
                                                                             to get the job done ?

        •	 Make sure you know how to get to the interview. If you are going by bus,
           have your ticket or bus fare ready. Review the schedule and decide what time
           you should leave. Remember to leave extra time so you are not late for the
           interview. It is recommended that you arrive 10 minutes early for your

        •	 On the day of your interview leave extra time to get ready. Eat well so you
           have energy and so your stomach won’t grumble during your meeting.

        •	 Shower, dress and remember to brush your teeth. As silly as this sounds, it
           would be frustrating to lose a job because you weren’t smelling your best!

        •	 Check in the mirror when you are done. Is there anything that might distract
           the employer? Check for missing buttons or hanging threads. If you chose to
           wear makeup, make sure it is not too loud. If you are wearing perfume or
           cologne, don’t put on too much. The interviewer shouldn’t suffocate in a
           closed room with you. Check that your jewellery is not distracting. Nothing
           should jingle while you speak to the employer.

                                                                                                - 52 ­

        •	 Prepare a folder of extra resumés, scrap paper and some pens. To be extra
           prepared you might want to take some Kleenex and a cough drop.

○   ○
    	   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

        •	 Have a neatly typed sheet of the names of three(3) people who will speak
           highly of you. These are called your references. Do not use family members.
           Ask others who will be able and are willing to answer questions about your
           personality and work habits. Include their full name, how they relate to you,
           and how to contact them (usually a phone number). Make sure you get their
           permission ahead of time to use them as references. Tell them when you are
           going for an interview so they can plan on getting a phone call from the

                Suggestions of people to use for references:
                past employers       past customers         guidance counsellor
                friends              neighbours             church elders
                past co-workers      teachers               leaders of clubs you belong to
                coaches of teams you play on                volunteer placement supervisor

                Think of people you know now and those that you knew awhile ago…

Just Before
○   ○
    	   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

You’ve arrived! You are at the place where it will soon happen. What next?

        •	 Check in with the administrative assistant. Tell him/her your name and state
           that you are there for an interview. Be polite and friendly to this person and
           anyone else you might have contact with. They might have a say about
           whether you should be hired. They will tell you where to sit and notify the
           interviewer that you are ready.

        •	 Take off your coat, hat, sun glasses or anything that might get in the way of
           the interview. You don’t want the embarrassment of wrestling with your
           belongings while the interviewer impatiently waits for you to get settled.

        •	 Take these few minutes before you get started to give yourself some positive
           messages. “I’m going to do well because I am prepared.” “ I am the right
           person for this job and they will be excited by what I have to offer.” “They
           need me as much as I need them.”
                                             - 53 ­

        •	 Don’t go for a cigarette. No matter how bad your urge is, don’t go! The smell
           of a person who has just smoked could be offensive to the interviewer. All
           your previous work to smell good will go ‘up in smoke’.

        •	 Get rid of your gum so you can answer questions clearly.

○   ○
    	   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

You will be invited into the interview room. Give a firm handshake to the employer
and sit after you’ve been invited to do so.

        •	 As you answer questions maintain eye contact with the employer. This shows
           that you are confident and comfortable with people. Sit up straight and smile
           as if you are really enjoying this chance to speak about yourself. The
           employer will be listening to what you say and will also listen to the unspoken
           messages that you communicate (body language).

        •	 Listen to the questions being asked and recognize what the employer really
           wants to find out. Feel free to ask for clarification if a question seems
           confusing. “Could you please rephrase that question?”

        •	 Speak clearly and slowly. Know when it’s time to stop talking.

        •	 Don’t put down past employers or places where you have worked. It makes
           you appear like a bitter person who doesn’t get along with others.

        •	 At the end you will be asked if you have questions. Have some ready. These
           questions should show that you have been listening throughout the
           conversation and that you are interested in the position. Be prepared ahead of
           time with some questions that you could ask.

        •	 When both you and the interviewer have run out of questions, the interviewer
           will conclude the interview. At this point, ensure that you leave a good
           impression by offering another firm handshake, eye contact and your best

                                                                                                - 54 ­


○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

Soon afterwards it is important that you follow up the interview by sending a thank
you card or letter to the interviewer. This is your chance to remind the interviewer
about what a great person you are and how perfect you are for the job. Start by
thanking the interviewer for the opportunity to speak about your skills and
experience. Mention something that you found of interest in the interview and fit in a
statement of why you feel you are good for this position. It is a good place to briefly
state anything that you might have forgotten to say in the interview. At the end of the
thank you card, state that you are excited about the job and look forward to hearing
from those who interviewed you soon.

Above all, present yourself as a confident person who has a good attitude and a
willingness to learn. Quite often employers will be willing to train people for what
they need to do on-the-job. First they need to find someone with motivation and
enthusiasm. Are you that person?

                            Try to make the interview as conversational as possible to show how
                            easily you will fit in to this position. During your job search it is a good
                            idea to read the newspaper or listen to the news. If current events come
                            up in an interview you will seem like an interesting person as you can
                            discuss your views about what is happening in the world around you.

                            You have an interview in a few days. What questions will the boss ask
                            you? Pretend that you are the boss and have a friend be interviewed by
                            you. As a boss or owner of this company what skills and personality will
                            you be looking for? What will you ask to find the answers to these

                            Have a friend ask you interview questions as you practice for the big day.

                                    “Make the mistakes of yesterday your lessons for today”

                                                                                                - 55 ­
                                        Exploring Your Survival Options

Do you know what work-related choices are available to you? Sometimes the most
obvious answer isn’t the right one. Is finding a job your only choice? It’s best to take
some time to investigate what your work- related options are. Have you considered
returning to school to upgrade your skills? Have you considered becoming an
apprentice? Would owning your own business be something that you would be
successful at? Let’s look a little closer at these choices to see if they are a “fit” for

Returning to School
○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

The reality of the new labour market is that you must always be learning. By
upgrading your skills and expanding your knowledge on certain topics, you will have
more to offer an employer. There are several learning options available such as
workshops, and full courses. One-to-one tutoring is available for those who feel they
need extra support. Refer to the page at the end of this book titled “Numbers to
Call to Upgrade Your Skills and Further Your Education” for the location nearest
to you.

○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

What is apprenticeship?

According to the Ministry of Education and Training website “ apprenticeship is a
hands-on training program for people who want to work in a skilled trade and who
enjoy learning by doing. About 90 % of the training is provided in the workplace by
employers. The remainder involves classroom instruction on theory, which is usually
given at a local college or provided through an approved training organization.”

What are some trades included in apprenticeship?

Several trades have apprenticeship programs. The following are just a few:
❐ electrician                         ❐ plumber
❐ painter and decorator               ❐ cook
❐ hairstylist                         ❐ motorcycle mechanic
❐ auto body repairer                  ❐ radio and television service technician
❐ refrigeration and air-conditioning mechanic

                                                                                                - 56 ­

What is the procedure involved in becoming an apprentice?

To become an apprentice you must find an employer in the trade of your choice who
will be able to offer you a high standard of training and who will agree to the terms of
your apprenticeship placement. Your apprenticeship will involve on-the-job learning.

The classroom educational component attached to this program is also very
important. Expect tests that will challenge what you learn in the classroom and at
your placement. The programs are a lot of work but when you pass the required
standardized tests, you will be “certified”. This means you will be a recognized
professional in the area in which you have trained.

The length of time, from beginning to end, depends on which area you chose for your

Why is apprenticeship an exciting option?

•	 It’s an alternative way to learn. If you like to learn while you work, this may be
   for you.
•	 Once you are certified you will make good money. You get paid well for your
   knowledge in these areas.
•	 There will always be a need for items to be maintained, for products to be made
   and for establishments to be built. You will have a certain sense of job security
   that accompanies certification.
•	 You have the choice of turning your apprenticeship skills and certification into
   your own small business.

To find out more about apprenticeship programs call the following numbers:
    Southwestern District   (519) 675-7788 (London Office)
    Training Hotline        1-800-387-5656 (free call)

Or check out more information on the following website:

Owning a Small Business
○   ○
    	   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

Maybe you have heard the word entrepreneurs at some point during your work
search journey. This is what people who start and own their own businesses are
called. Is this something you have thought about doing? Let’s look closer at this
option of employment to see if it’s something that might interest you.

                                                                                                - 57 ­
More and more people are considering the self-employment option. Do you have a
service or product that you think you could successfully sell? Maybe you could turn
a hobby that you have into a business? There are many benefits to owning your own
business and there are some challenges.

    The following are some of the misconceptions about owning your own business…

•	 I am my own boss.               Fact: The people who will purchase your products
   will become our boss. Since they are the ones who will be giving you their
   business, your financial success will depend on how happy you make them. Your
   customers are now your bosses.

•	 I can hire my friends.        Fact: This is not a good idea. If your friends are
   not hard workers you might have to fire them for the sake of your business. You
   could lose a friendship.

•	 I won’t have to work hard.      Fact: You will be involved in every aspect of the
   business world. You will be the advertiser, accountant, salesperson and janitor for
   your business. You will work for long hours and almost every day of the week to
   ensure the success of your business.

•	 I will be rich!                  Fact: When you first start out there will be a need
   for you to find money to invest in the business. Unless you have the money in
   your bank account you will need to get a loan. The money you make will be
   needed to buy products or equipment for your business. At the same time you
   will need to pay back your loan. In the years to come, you might experience
   financial success, but for awhile the money will not be yours to keep!

.      .	    Take a few moments to brainstorm your thoughts about the ups and
             downs of owning your own business.

                Ups	                                            Downs

_______________________________                   _______________________________

_______________________________                   _______________________________

_______________________________                   _______________________________

_______________________________                   _______________________________

                                        - 58 ­

Now, if you are being realistic about owning your own business and find the
challenge of doing this exciting, read on. Let’s find out how to start a business.

           “ I have an idea but I don’t know if it is a good one.”

There are no guarantees that what you choose to do will be a success. There are,
however, methods to identify if a business idea is a solid one. It is called developing
a marketing plan. At first this might sound intimidating, but it’s really just a
breakdown of your idea.

The marketing plan includes all the areas you need to consider including what you
will be selling, how you will sell it and who you’re going to sell it to. It also helps
you study how much money you will need and where you will find it. The marketing
plan is a good way for you to solve any problems that you didn’t think of ahead of

             “ I have a great idea but I don’t have the money.”

There are several funding sources available to you to start your own business. Since
you are a youth, 18 to 29 years of age, the government and businesses want to help
you to develop your skills and to be successful. The following programs are offered
to you.

   •	 The Canadian Youth Business Foundation offers up to $15 000.
   •	 The Young Entrepreneurs Program offers up to $7500.
   •	 Student Venture Loans offers up to $3000 for a Summer business (for youth
      15 to 29 years old).

You will be expected to show a commitment to the business idea you have by
attending workshops and by working on your business plan. In return you will
receive support from professionals who will guide you during the various stages of
your business plan.

There are small business centres and small business support systems in many
communities. For more information call:

   London Community Small Business Centre             (519) 659-2882
   Canada-Ontario Business Call Centre                1-800-567-2345

For more in depth information on small business “how to” visit the following
websites:         London Community Small Business Centre
             Canadian Youth Business Foundation
                                       - 59 ­
Starting a small business might be a choice you never thought of. If you have a
product or service in mind that you feel would fill a need in the community, explore
this option further. There are several possibilities for youth in the city or in the
country. Here some thoughts to spark your creative juices:

•	 Elderly people need help doing many things. Grocery shopping, running
   errands…what else?
•	 Professional people are very busy. What business could you offer to make their
   life a little easier? Cleaning, lawn maintenance, cooking … what else?
•	 More and more people are becoming pet owners. They might need help with dog
   walking, pet-sitting while they are away, grooming … what else?

It will take some creativity to come up with an idea. Once you do, what an exciting
experience owning a small business could be !

           List some of the successful business owners that you know. What do you
           think made them so successful? If you can’t think of individual people,
           list some businesses that are popular. Give some thought to why one
           clothing store is more popular than others or why a certain restaurant has
           more customers than the others. What messages have you uncovered
           about owning a successful business?

       “The difference between ordinary and extraordinary is that little extra”


                                        - 60 ­

                                                                Let’s Go Home Now

You have been exposed to the trials and unexpected surprises of the job search world.
You have been given the survival tools to help you through the tough times and you
have survived. By learning all you can about the job search process you are ready for
almost anything.

Let’s take a peek into what happens next.

Maybe this happens

You Don’t Get the Position
○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

When you get the phone call it usually involves a statement like, “We are sorry, but
we are unable to offer you the position.” Ouch! Sometimes it’s a real kick in the ego
to hear these words. You will probably be tempted to say, “Yeah, thanks” and hang
up. Here’s a helpful hint: Ask the person who is giving you the “no job” news why
you were not chosen. You might learn how to improve your resumé or interview
techniques. You might also hear that you did great, but someone already had the
position guaranteed and nothing you could have done or said would change that.
Either way, you will feel better after asking. You have nothing to lose!

Are You Stressed?

There are few things as frustrating and depressing as not getting a job. It seems like a
lot of work for nothing, doesn’t it? It’s especially frustrating when you need
money . . . quick. All this builds up to one big bunch of stress. If you let stress take
over your body you might experience illnesses that could be prevented. Headaches,
stomachaches, and being tired are all signs of stress. This is the last thing you need
right now isn’t it? Let’s plan some ways to rid your body of stress. Think of healthy
and inexpensive ways to take your mind off the task at hand.

Here are some ideas:

            Take a walk in a park.


            Play your favourite song and sing really loud. Do some dancing too!

            Read something for fun, maybe a magazine or a comic book.

            Invite a friend over for cards or to play a game.

            Eat well. Your body will enjoy the energy boost.

                                                                                                - 61 ­

            Draw or do crafts. Even if you don’t think you are good at this, it’s relaxing and


            Borrow a movie to watch from the library (free).

            Look in the mirror and say your positive messages

            (from the section titled “Your Only Chance of Survival”).

There is a very good reason why you are putting yourself through all this. Remember
your goals! By de-stressing your body, you’ll have more energy to focus on another
employment possibility. Are you ready for your next adventure?

You Get The Job!
○   ○
    	   ○   ○   ○   ○   ○   ○   ○   ○   ○    ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

Congrats! Now let’s review some helpful hints to keep your job.

    ◆	 Learn. Ask people questions. No one expects that you will know where to go or
       what to do right away. It’s better to ask than to make a huge mistake that might
       result in you getting fired.
    ◆	 Meet your co-workers with enthusiasm and respect. They will be helpful to
       you, so start off on the right foot. If there is one person that you don’t seem to
       get along with, make a special effort to overcome this situation. Talk
       respectfully and honestly with that person. Only notify the supervisor as a last
    ◆	 In case of emergencies, make sure you have your supervisor’s telephone


    ◆	 Call your supervisor if you are going to be late. Don’t make anyone guess if
       you are coming to work or not.
    ◆	 Call if you are sick. Make sure the reason you are absent from work is due to an
       illness or personal crisis. Supervisors will not be pleased that you miss work
       because you are tired or a friend got dumped.
    ◆	 Know your rights. You are protected by certain laws that were developed to
       ensure that employees are respected. Call the Ontario Ministry of Labour if you
       have questions or concerns.

                                            London, On Area                                          439-3231

                                            Outside of London                                        1-800-531-5551 (free call)

                                                                                                 - 62 ­


Keep This Book!

○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

There will be a time when, once again, you will find yourself in the job search
wilderness. Reports show that most people will have as many as four or five
careers during their working life. As well, many positions are short-term
contract work. This means you will be frequently searching for employment

As your resumé expands so will your knowledge of how to find employment.
Since you are always learning and experiencing new things, your job search
survival tool kit is going to grow. Your job hunting journey could take you on
many wild adventures, but now you know what to do. I feel confident that
you have the necessary skills to survive.

Now that I’m done writing this manual, I’m going on another job search
adventure too. I’ll update my resumé and start exploring my options for
future employment. Yet again, I’ll tell my family, friends and past
co-workers,”I’m looking for a job!” Maybe I’ll run into you on my new job
search journey. Until that time, I wish you luck ...

                                                                                                                                                                                            JBYE J

    “Give the world the best that you have, and the best will come back to you.”

                                                                        Madeline Bridges

                                                                                                - 63 ­

                Phone Numbers And Websites In This Manual
Apprenticeship Programs
○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

Southwestern District (London Office)                                                                       (519) 675-7788
Training Hotline (free call)                                                                                1-800-387-5656


Small Business
○   ○   ○   ○   ○   ○   ○
                        	   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

London Community Small Business Centre                                                                           (519) 659-2882
Canada-Ontario Business Call Centre                                                                             1-800-567-2345

website:	                   London Community Small Business Centre                                                                
                            Canadian Youth Business Foundation                                                                    

Ministry of Labour
○   ○   ○   ○   ○   ○   ○
                        	   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

London, ON Area                                         (519) 439-3231

Outside of London                                       1-800-531-5551 (free call)

Job Bank Hotline
○   ○   ○   ○   ○   ○   ○
                        	   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

London Area                                             (519) 645-4575
Woodstock Area                                          (519) 421-1032
Tillsonburg Area                                        (519) 688-3518
St. Thomas Area                                         (519) 631-3764

Federal Programs
○   ○   ○   ○   ○   ○   ○
                        	   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

Youth Resource Network Canada 1-800-935-5555 (free call)

Provincial Programs
○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

Youth Opportunities Ontario                                                         1-800-387-5656 (free call)

                                                                                                - 64 ­

                                                             Job Search Agencies

Note:	               Other agencies have counsellors and resources to guide and support you
                     with employment preparation. Educational institutions and libraries often offer

Middlesex County
○   ○   ○    ○   ○
                 	   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

    Youth Opportunities Unlimited                                            HRCC*	                                              Le College des Grand Lacs
    141 Dundas Street, Unit 200                                              120 Queen’s Ave.	                                   520 First St.
    London, ON 	                                                             London, ON	                                         London, ON
    (519) 432-1112 	                                                         (519) 645-5503	                                     (519) 457-3324

    The G.A.I.N. Centre                                                      HRCC*	                                              The Career Centre
    51 Front St. East 	                                                      281 Main St.	                                       604-171 Queen’s Ave.
    Strathroy, ON 	                                                          Exeter, ON	                                         London, ON
    (519) 245-3900 	                                                         (519) 235-1711	                                     (519) 657-1113

Oxford County
○   ○   ○    ○   ○
                 	   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

    Oxford YES 	                                                             HRCC*	                                              Community Employment Services
    37 Alma St 	                                                             200 Broadway St.	                                   40 Metcalfe St. North
    Ingersoll, ON 	                                                          Tillsonburg, ON	                                    Woodstock, ON
    (519) 485-6088 	                                                         (519) 688-2420	                                     (519) 539-0444
                                                                             (519) 539-5655

    Tillsonburg & District Multi-Service Centre	                                                                                 Tri-County YES
    90-96 Tillson Ave.	                                                                                                          40 Brock St. West
    Tillsonburg, ON	                                                                                                             Tillsonburg, ON
    (519) 842-9000	                                                                                                              (519) 842-9007

                                                                                                                                 (Oxford, Norfolk, Elgin County)

Elgin County
○   ○   ○    ○   ○
                 	   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

    Aylmer Community Services                                                HRCC*                                               West Lorne

    63 Talbot St. West                                                       567 Talbot St.                                      Community Services

    Aylmer, ON                                                               St. Thomas, ON                                      160 Main St.

    (519) 765-2082 	                                                         (519) 637-8258	                                     West Lorne, ON

    Employment Services Elgin
    451 Talbot St.
    St. Thomas, ON
    (519) 631-5470

                                                 * HRCC Human Resource Centre Canada

            (Note: Other agencies may help with employment preparation. Educational
                         institutions and some libraries offer this service.)

                                                                                                 - 65 ­

                                Free Internet Use or Job Bank Kiosks

Several of the locations listed in Job Search Agencies offer free Internet access and Job
Bank Kiosks which list available postings. Look for these services in the public library
nearest you. Some other places that offer these services are:

Middlesex County
○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○    ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

    White Oaks Mall                                                         Oakridge Mall                                               L.U.S.O. Centre
    1105 Wellington Road                                                    1201 Oxford St. West                                        608 Hamilton Road

    London, ON                                                              London, ON                                                  London, ON

Oxford County
○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○    ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

    Norfolk Mall                                                            Job Finding Club                                            Buck’s Food Mart
    400 Simcoe St.                                                          389 Dundas St.                                              74 Main St.

    Tillsonburg, ON                                                         Woodstock, ON                                               Norwich, ON

    Ingersoll Learning and

    Employment Resource Centre

    37 Alma St.

    Ingersoll, ON

Elgin County
○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○    ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

    Dutton Variety and Gas Bar                                              Mennonite Central                                           Alymer Resource Centre

    197 Main St.                                                            Community Resource                                          25 Centre St.

    Dutton, ON                                                              Centre                                                      Aylmer, On

                                                                            16 Talbot St. E.
                                                                            Aylmer, ON

                                        This list will change and grow. Ask others where they
                                              go for resources and find ones close to you.

                                                                                                - 66 ­

                            Numbers to Call to Upgrade Your Skills

                                and Further Your Education

Middlesex County

○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

Centre for Lifelong Learning                                                                                    Strathroy Adult Learning Centre
St. Patrick Campus                                                                                              Strathroy, ON
London, ON                                                                                                      (519) 245-5439
(519) 659-1224

Fanshawe College                                                                                                Thames Valley District School Board
London/Middlesex Campus                                                                                         Adult Basic Education
London, ON                                                                                                      London, ON
(519) 452-4150                                                                                                  (519) 452-2960

London Community Schools Association
One-to-One Tutoring
London, ON
(519) 452-2960

Oxford County
○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

Oxford County School of                                                                                         Tillsonburg & Dist. Multi-Service
Centre Continuing Education                                                                                     The Livingston Centre
Fanshawe College-Woodstock Campus                                                                               Tillsonburg, ON
1-800-265-9257 or (519) 421-0144                                                                                (519) 842-9000

Thames Valley District School Board
Community and Education Services
Woodstock, ON
(519) 539-4821

Elgin County
○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

Fanshawe College                                        Thames Valley Dist. School Board                                                                    YWCA St. Thomas
St. Thomas Campus                                       Community Education Centre                                                                          St. Thomas
(519) 663-2030                                          South Region                                                                                        (519)631-9800
                                                        (519) 633-6402

Centre For Lifelong Learning
498 Talbot St.
St. Thomas, ON
                                                                                                - 67 ­

                                                                 For Some Extra Help

                                                                                     A Book List*

General Job Search

○   ○   ○   ○    ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

Beatty, Richard H. The New Complete Job Search. 1992.

Latas, Michael. Job Search Secrets: 301 that can work for you. 1993.

Stevenson, Ollie. 101 Great Answers to the Toughest Job Problems. 1995.

Cover Letters and Resumés
○   ○   ○   ○    ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

Edited by Career Press. Resumés! Resumés! Resumés! 1992.

Farr, J. Michael. The Quick Resumé and Cover Letter Book. 1994.

Hansen, Katharine. Dynamic Cover Letters. 1995.

Jackson, Tom, and Jackson, Ellen. The New Perfect Resumé. 1996.

Interview Questions
○   ○   ○   ○    ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

Fry, Ronald W. 101 Great Answers to the Toughest Interview Questions. 1991.
Medley, H. Anthony. Sweaty Palms: The neglected art of being interviewed. 1993.
Will, Gary. How to Prepare for an Employment Interview. 1996.

Internet Use
○   ○   ○   ○    ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

Bolles, Richard Nelson. Job Hunting on the Internet. 1997
Dickel, Margaret Riley, Frances Roehm, Steve Oserman. The Guide to Internet Job
        Searching 1998-1999. 1999.
Glossbrenner, Alfred. Finding a Job on the Internet. 1995.
Kennedy, Joan. Electronic Job Search Revolution. 1994.

Feeling Good
○   ○   ○   ○    ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○   ○

Canfield, Jack. Chicken Soup for the Soul. (This is a series of books with different topics.)

Davis, Jim. Garfield, The Me Book. United Feature Syndicate Inc. 1990.

Robbins, Anthony. Notes From A Friend. 1995.

Webster, Richard. Seven Secrets of Success. A Story of Hope. 1997.

*               Look for the books in your local library. They may be together in an
                employment section.

                                                                                                 - 68 ­

                         Literacy Link South Central

Literacy Link South Central (LLSC) is a regional network that provides support to
literacy programs, both funded and unfunded, within a five county area. Counties
that we serve include Middlesex, Oxford, Elgin, Brant and the regional municipality
of Haldimand/Norfolk.

As a regional network, LLSC has several responsibilities, including to:

   •	 Provide ongoing support for literacy agencies to deliver quality programming
   •	 Support lifelong learning through a variety of community planning activities
   •	 Enhance communication among literacy deliverers and funders
   •	 Participate in the regional plan for information and referral services
   •	 Support literacy initiatives through regional coordination of training
   •	 Coordinate and manage literacy development projects
   •	 Educate the public about literacy
   •	 Network/link with other regional, provincial and national organizations
      working in support of literacy
   •	 Strengthen and improve the infrastructure of the organization.

If you have any feedback on this manual, we would love to hear from you. We are
particularly interested in hearing how this information has been used, by whom and
how it was received. We can be reached at the following address:

                           Literacy Link South Central
                            213 Consortium Court
                                London, Ontario
                                    N6E 2S8

                               Phone: (519) 681-7308
                               Fax: (519) 681-7310


                                        - 69 ­