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MAUREEN MACKENZIE

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MAUREEN MACKENZIE Powered By Docstoc
					                            MAUREEN L. MACKENZIE, Ph.D., PHR
                           ASSOCIATE PROFESSOR OF MANAGEMENT
                      DOWLING COLLEGE, TOWNSEND SCHOOL OF BUSINESS
                       Phone: 631-244-3245 (work); Email: mackenzm@dowling.edu


EDUCATION
         Doctor of Philosophy, Ph.D.
         C.W. Post Campus of Long Island University
         College of Information and Computer Science, Brookville, New York
         Degree requirements met January, 2003, degree conferred May 11, 2003
         Dissertation title: the Accumulation of Information by Line Managers Within a Business
         Environment and the Resulting Cognitive Savings Account.
         Research focus: Manager information behavior
         Masters of Business Administration, MBA.
         Concentration in Total Quality Management
         Dowling College, Oakdale, New York. Degree conferred May 1997
         Bachelor of Arts, BA.
         Double Major: Business Administration and Psychology
         Molloy College, Rockville Centre, New York
         Graduated Magna Cum Laude. Degree conferred May 1982
         HRCI Professional Designation
         PHR – Professional Human Resources
         Certification awarded: December 17, 2004, recertified 2007
         Fellowship
         AR Zipf Fellowship in Information Management
         Awarded 1998, National Recognition, $5, 000 Award
COLLEGE TEACHING EXPERIENCE
         Dowling College, Townsend School of Business, Oakdale, New York.
         Excellence in Organizations: Behavior, Leadership and Quality – Graduate Mgt 6204
         Excellence in Organizations: Behavior, Leadership and Quality: Online - Graduate Mgt 6204
         Advanced Topics in Human Resource Management – Graduate Mgt 6302
         Advanced Topics in Human Resource Management: Online version – Graduate Mgt 6302
         Advanced Themes in Organizational Behavior - Graduate Mgt 6304
         Human Resource Management - Undergraduate Mgt 2075N
         Organizational Behavior - Undergraduate Mgt 3146A
         Organizational Behavior: Blended/Hybrid version - Undergraduate Mgt 3146A
         Long Island University, C.W. Post, Brookville NY. Adjunct, rank – Full professor: Spring 1998-
         2004
         Introduction to Digital Information Technologies – LIS 508
         Legal and Ethical Aspects of Information Transfer - ITR 26 (Focus: intellectual property rights)
         Human Relations in Organizations: Skill Building For Information Professionals – LIS 901
         Judgmental Bias & Managerial Decision Making.- Guest Lecturer- NYU Campus of LIU – Dec. 13, 2000
         Copyright Law and Online Issues – Guest Lecturer at CW Post Campus
M. Mackenzie
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         Briarcliffe College, Bethpage, New York. Adjunct Faculty: Fall 1997- Spring 2001
         Personnel/Human Resource Management - BA110
         Consumer Motivation - BA106

AWARDS
         2007 Honoree at Provost reception to “celebrate faculty accomplishments.” November 28, 2007.
         2006 Faculty “Pride” Award Winner
         2005 Honoree - Women’s History Month Celebration. Honored by Oakdale Dorm Council, Dowling.
         2003 Nominated by Dean of the College of Inf & Computer Sci for UMI Doctoral Dissertation Award
         2002 Awarded Research Travel Grant from New York City Library Club
         2001 LRRT Doctoral Student Research Competition
         2001 ALISE Student International Research Poster Competition, awarded second place honor
         1997 Elizabeth Reilly Scholarship Award Recipient, $2,000
         1996 Nominated for Third, Second and First Level Team Excellence Award, Allstate Insurance Co.
         1995 Awarded 2nd highest level Chairman's Quality Award for Excellence, Allstate Insurance Co.


PROFESSIONAL CONSULTING
              Okonimos and Educare, Inc. Developed & conducted seminar on: Unions and Management
              Okonimos and Educare, Inc. Developed & conducted seminar on: The Employment Manual
              Okonomis and Educare, Inc. Developed & conducted seminar on: Team Building
              Briarcliffe College – Development and implementation – Customer Service Training for Staff
              North Suffolk Counseling, Hauppauge, New York, 1995 to 1996
                Facilitated the introduction of the Quality Improvement process into the organization.
                Partnered with Executive Director & Sr. management team. Assessed organizational strengths
                and weaknesses, created strategy, and provided consultation at all management levels.


FULL ARTICLES PUBLISHED IN REFEREED JOURNALS
         “Management Education for Library Directors: Are Graduate Library Programs Providing Future
         Library Directors With the Skills and Knowledge They Will Need?” (Mackenzie 1st author; co-author
         James Smith, St. Francis College). Summer, 2009. Journal of Education for Library and Information
         Science. 50(3), 129-142. ISSN: 0748-5786.
         “Exploring the Forms and Features of an Undergraduate General Education Curriculum.” 2008,
         Spring. Long Island Education Review, 7(2), 31-33.
         “The Transition from Self-Employed, Self-Managed Entrepreneur to Supervisor and Employee: The
         Value of the Employee Manual for the Small Business Owner.” 2007, Fall. Journal of Business and
         Economic Studies, 13(2), 73-90.
         “ASIS to ASIS&T: A Society in Transition?” 2006, November. Journal of the American Society for
         Information Science and Technology. Volume 57(13), 1750-1757.
         “Managers Look to the Social Network to Seek Information.” 2005, January. Information Research,
         An International Electronic Journal, 10(2) paper 216. ISSN 1368-1613 [Available at http:
         InformationR.net/ir/10-2/paper216.html].
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         “An Exploratory Study Investigating the Information Behaviors of Line-managers Within a Business
         Environment.” 2003, December. The New Review of Information Behaviour Research, 4, 63-78,
         (ISSN: 1471-6313). (ISN: 147-6313)

         “Exploring the Desired Outcome of an MBA Education.” 2003, December. The Long Island
         Education Review. 3(2), 14-16.
         “A Quest For Knowledge: The Goal of Future Researchers.” 2003. Canadian Journal of Information
         and Library Science. 27(4), 55-56. Invited paper by journal editor.
         “Storage and Retrieval of E-mail in a Business Environment: An Exploratory Study.” 2002,
         December. Library and Information Science Research, 24(4), 357-372.
         “The Personal Organization of Electronic Mail Messages in a Business Environment, An Exploratory
         Study.” 2000, December. Library and Information Science Research, 22(4), 405-426.


ARTICLE ABSTRACTS PUBLISHED IN REFEREED JOURNALS
         “An Examination of the Information Flow Within a For-Profit Business Unit.” 2003. The Canadian
         Journal of Information and Library Science, 27 (4), p. 91. Full paper published in the Proceedings of
         the 8th Annual Connections Conference, Long Island University, Brookville, New York. Volume 1, p.
         43. Presented at conference June 6-8, 2003.
         “Investigating the Information Behaviors of Managers: Report of Preliminary Results.” 2001. The
         Canadian Journal of Information and Library Science, 26 (2/3), p.112. Abstract also published in
         conference proceedings. Presentation to Connections 2002 Conference, May 11-12, 2002, University
         of Western Ontario, London, Ontario. (Note: Conference paper abstract published after conference date in 2002,
         but journal edition was dated 2001 to fill obligation for prior year’s issue)

         “Information Accumulation Within a Business Environment: Theory Building.” 2000. The Canadian
         Journal of Information and Library Science, vol. 25(1), 40-41. Abstract also published in conference
         proceedings. Presentation at Connections 2000 Conference, October 27-28th. University of Tennessee.

         “An Exploratory Study Focused on the Classification of E-mail Received by Managers in a Business
         Environment,” 1999. The Canadian Journal of Information and Library Science, vol. 24(2/3) (June-
         September), p. 34. Abstract also published in conference proceedings. Presentation at Connections '99
         Conference, Oct. 22-23rd. University of Toronto, Toronto, Canada.
         “A Study of the Human Factors That Influence the Flow of Information.” 1998. The Canadian
         Journal of Information and Library Science, vol. 23(3), p. 57. Abstract also published in conference
         proceedings. Presentation to Connections '98 Conference, (October 24-25th) University of Western
         Ontario, London, Ontario.




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FULL ARTICLES PUBLISHED IN REFEREED CONFERENCE PROCEEEDINGS
         “An Exploratory Study of the Management Education for Leaders of Non-traditional Businesses: Part
         II – The Exploration Continues.” (Mackenzie 1st author; co-author James P. Smith, St. Francis
         College). Proceedings of the 35th Annual Conference of the Northeast Business and Economics
         Association. November 2008. Pgs 104-107. Published by the Northeast Business & Economics
         Association. ISSN 1936-203X (hardcopy); 1936-3048 (online proceedings). Results presented at the
         Melville Marriott, Melville, New York, November 7, 2008.
         “An Exploratory Examination of Two Models for the Distribution of Property and Casualty
         Insurance.” (2nd author to Jamie Rogers). Proceedings of the 35th Annual Conference of the Northeast
         Business and Economics Association. November, 2008. Pgs 123-128. Published by the Northeast
         Business & Economics Association. ISSN 1936-203X (hardcopy); 1936-3048 (online proceedings).

         “An Exploratory Study of Libraries and Their Managers: Management Education for Leaders of Non-
         traditional Businesses.” Co-authored with James Smith, St Francis College. Proceedings of the 70th
         Annual Meeting of the American Society for Information Science and Technology, October, 2007,
         Milwaukee, WI, Volume 44. Published on CDROM. ISBN: 0-87715-539-9. Pages 960-975.

         “Research Inquiry into Manager Behavior: An Iterative User-centered Method.” Proceedings of the
         2006 Annual Conference of the Northeast Business and Economics Association, October 12-14, 2006,
         Danfords Inn, Port Jefferson, NY. Pgs., 177-183. URL: www.dowling.edu/nbea/onlineproceedings.pdf
         “Customizing the Capstone Experience: Management Education.” Co-authored with Toni Loschiavo.
         Proceedings of the 2006 Annual Conference of the Northeast Business and Economics Association,
         Danfords Inne, Port Jefferson, NY. Pgs., 173-176. URL:
         www.dowling.edu/nbea/onlineproceedings.pdf

         “Change, Easier Said Than Done! The Leader’s Role.” Proceedings of the 2006 Annual Meeting of
         the Northeast Decision Science Institute, March 30-April 1, 2006, Caribe Hilton, San Juan, PR.

         “ASIS to ASIS&T: Has There Been a Change in the Conference Content.” Proceedings of the 68th
         Annual Meeting of the American Society for Information Science and Technology, November, 2005,
         Charlotte, NC. Volume 42, Published on CDROM.
         “Are Managers Rational Actors?” Proceedings of the Northeast Business and Economics Association
         October 27-29, 2005, Hyatt Regency Hotel, Newport, RI. Pgs., 30-34.
         “Furthering the Exploration of Information Behavior: High Performing Sales Agents and Line
         Managers.” Proceedings of the 2005 Northeast Decision Science Institute, March 30 – April 1, 2005,
         Philadelphia, PA. Published in digital proceedings.
         “The Cultural Influences of Information Flow at Work: Manager Information Behavior Documented.”
          Proceedings of the 67th Annual Meeting of The American Society for Information Science and
         Technology, November, 2004, Providence, Rhode Island. Volume 41, 184-190.
         “Can the Research Presented at the Annual Conference Help to Define the Association? An
         Exploratory Study.” Proceedings of the 67th Annual Meeting of The American Society for Information
         Science and Technology, November, 2004, Providence, Rhode Island. Volume 41 40-44.
         “Business Education: Learning Outcomes, Embedded Assessments and Student Feedback.”
         Proceedings of the 2004 Annual Conference of the Northeast Business and Economics Association,
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         September 2004, NY: Yeshiva University, Sy Syms School of Business, 123-127.
         “Exploring Manager Behavior: Personality, Self-esteem and Optimism.” Proceedings of the 2004
         Annual Conference of the Northeast Business and Economics Association, September 2004, NY:
         Yeshiva University, Sy Syms School of Business, 213-217.
         “A Theoretical Model of Managerial Decision Making and the Accumulation of Information.”
         Proceedings of the Thirty-Third Annual Meeting of the Northeast Decision Science Institute, pgs 261-
         265. Presented at the Tropicana Hotel, Atlantic City, NJ. March 24th – 26. 2004.
         “Information Gathering Revealed Within the Social Network of Line-Managers.” Proceedings of the
         66th Annual Meeting of the American Society for Information Science and Technology, Long Beach,
         CA, October 19-22, 2003, Volume 40, pgs 85-94.
         “Does the MBA Education Meet the Needs of Employers? An Exploratory Study at a Northeast
         College." Proceedings of the 2003 Annual Conference of the Northeast Business and Economics
         Association (NBEA). Presented at NBEA conference hosted by Montclair State University, Upper
         Montclair, New Jersey, October 3-4, 2003, 109-110.
         “Information Gathering: The Information Behaviors of Line-managers Within a Business
         Environment.” Proceedings of the 65th Annual Meeting of the American Society for Information
         Science, Philadelphia, PA. Volume 37, November 2002. Pgs. 164-170. Presented at The Wyndham
         Franklin Plaza Hotel, November 18-21, 2002.

         “An Exploratory Study Investigating the Information Behaviors of Line-managers Within a Business
         Environment.” Article published in Working Papers of the ISIC2002, published by Universidade
         Lusiada de Lisboa, September 11, 341-361. Presentation: Information Seeking in Context: The Fourth
         International Conference on Information needs, Seeking and Use in Different Contexts. Lisbon,
         Portugal – September 11-13, 2002. Universidade Lusiada.
         “The Classification, Storage, and Retrieval of Electronic mail – Two Exploratory Studies.”
         Proceedings of the 63rd Annual Meeting of the American Society for Information Science, Vol. 37,
         177-189. Presented at conference, November 12-16, 2000.


REFEREED TECHNICAL PANEL PRESENTATIONS WITH ABSTRACTS PUBLISHED
IN CONFERENCE PROCEEDINGS
         “Something Else They Didn’t Teach Us: Management Education for Non-traditional Managers. The
         Case of Library Directors. Refereed paper presentation and panel discussion, Co-presenters/panelists
         are Dr. Michael E. D. Koenig, Long Island University, Brookville, NY; Dr. James Smith, St. Francis
         College, Brooklyn, NY; Ms. Lauren Spatig, Fielding Graduate Institute, Santa Barbara, CA.
         Overview of panel topics is published in 2008 Northeast Decision Sciences Institute Proceedings,
         March 30, 2008, Brooklyn Marriott, Brooklyn, New York. Published on CDROM pages 152-154.
         Note: Double blind peer reviewed.
         “The Complexity and Value of Managing in the Digital Environment.” Paper presentation and panel
         discussion. Co-presenters/panelists are Dr. Brian Detlor, McMaster University, Hamilton, Ontario, and
         Dr. Don Turnbull, University of Texas at Austin. Abstracts of presented papers published in
         Proceedings of the 70th Annual Meeting of the American Society for Information Science and
         Technology, November, 2007, Milwaukee, WI. Volume 44. Abstract published on CDROM. ISBN:
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         0-87715-539-9. Pages 1755-1757. Note: Double blind peer reviewed.
         “Knowledge Management Practices in Organizations Undergoing Fundamental Change.” Paper
         presentation and panel discussion. Co-presenters/panelists are Dr. Brian Detlor, McMaster University,
         Hamilton, Ontario, and Dr. Don Turnbull, University of Texas at Austin. Abstracts of presented papers
         published in Proceedings of the 68th Annual Meeting of the American Society for Information Science
         and Technology, November, 2005, Charlotte, NC. Volume 42. Abstract published on CDROM.
         “Exploring the Connections: Management Theory and Information Studies.” Technical Panel
         Presentation - Presented at the American Society of Information Science Annual Conference. Westin
         Hotel, Long Beach, CA, on October 20th, 2003, Abstract published in the Proceedings of the 66th
         Annual Meeting of the American Society for Information Science and Technology, p. 434.

BOOK REVIEWS
         Book review published in Library and Information Science Research Journal. [In press, 2009]
         “Creative Methods in Organizational Research.” Edited by Michael P. Broussine. Los Angeles.
         SAGE, 2008.

BOOK PUBLISHED
         “Emerging Business Theories for Educators and Practitioners.” Mackenzie and Rosenberg (Eds).
         2007. Published by Cambridge Scholars Press, New Castle, UK. ISBN (10): 1-84718-367-0; ISBN
         (13): 1978-847183675. 365 pages.

REFEREED TECHNICAL PANEL PRESENTATION
         “eManagement in the Dynamic Digital Environment” 2007. Paper presentation and panel discussion.
         Co-presenters are Dr. Don Turnbull, University of Texas at Austin, and Mr. Andy Edmonds,
         FreeIQ.com & Smart Marketing, Inc. 8th World Congress on the Management of Electronic Business.
         July 12-13, 2007, Toronto, Ontario, Canada. Note: Double blind peer reviewed.

EDITORIAL REVIEWED PUBLICATION
         “Leadership in the Information Age: A Culture of Continual Change.” 2007. In Special Section titled
         Managing in the Digital Environment. Bulletin of the American Society for Information Science and
         Technology, 33(4), 10-13. [For online access: http://www.asist.org/Bulletin/Apr-07/mackenzie.html.]

CHAPTERS
         “The Complexity of Managing People and Processes,” ppgs 126-130. In Emerging Business Theories
         for Educators and Practitioners, Mackenzie and Rosenberg (eds). 2007. Cambridge Scholars Press:
         Newcastle, UK.
         “Concluding Discussion.” Co-authored with Stuart Rosenberg. ppgs 354-358. In Emerging Business
         Theories for Educators and Practitioners, Mackenzie and Rosenberg (eds). 2007. Cambridge
         Scholars Press: Newcastle, UK.




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REFEREED and NON-REFEREED PRESENTATIONS, PUBLICATIONS AND
SEMINARS not listed above
         “Educating Library Directors: Stage Three.” Co-authored with James P. Smith, St. Francis College.
         Juried paper presented January 22, 2009 at ALISE Annual Conference (Association for Library and
         Information Science Educators), Grand Hyatt Denver, Denver, CO. Abstract published online:
         http://www.alise.org/mc/page.do?sitePageId=83109 (last viewed 1/24/09).
         “An Exploratory Study on Management Education for Leaders of Non-Traditional Businesses.” Co-
         authored with James P. Smith, St. Francis College. Referred paper presented November 8th, 2007 at
         Central Connecticut State University, New Britain, CT. Expanded abstract published in Proceedings
         of the 34th Annual Meeting of the Northeast Business and Economics Association. Ppgs 72-73.
         “Women’s Celebration Month.” Invited keynote speaker. Sponsored by the Oakdale Dorm Council,
         Dowling College, Oakdale, NY. March 23, 2005. Speech published: www.dowling.edu/faculty/Mackenzie
         “Mapping the Information Relationships of Line-Managers.” Presented at the International Sunbelt
         Social Network Conference XXIII, February 12-16, 2003, Westin Regina Hotel, Cancún, Quintana
         Roo, México. Abstract published in refereed conference proceedings, p. 38.
         “Managers Look to the Social Network to Seek Information.” Refereed paper presented at the
         Information Seeking In-Context (ISIC) 2004: The Fifth International Conference on Information
         Needs, Seeking and Use in Different Contexts. University College Dublin, Belfield, Ireland,
         September 1-3, 2004. (Subsequently published as journal article)
         “Learning Outcomes & Program Assessment: Challenges, Successes, Progress and Plans.” Panel
         Presentation to the Northeast Decision Science Institute, March 31, 2005, Sheraton Society Hill Hotel,
         Philadelphia, PA. Published in digital refereed proceedings of the conference. I served as panel
         designer and facilitator.
         “Management Education: Identifying The Skill Set That Employers Require.” Refereed interactive
         paper presentation (IP). Abstract published. Academy of Management Conference. August 2-11,
         2004. New Orleans, LA.
         “The Knowledge Savings Account: A Model of Information Accumulation Behavior.” Knowledge
         Management. www.destinationkm.com/articles/default.asp?ArticleID=1108. January 6, 2004.
         “Labor Unions, A Primer,” Invited speaker by Okonimos and Educare, Inc. Full day seminars held:
         The Crowne Plaza Hotel, Albany, NY, January 12 & 14, 2004. The Hampton Inn, Holtsville, NY,
         April 4, 2005.
         “Development of a New Research Instrument to Measure the Information Behaviors of Managers.”
         Winner of the LRRT Doctoral Student research competition. Paper presented at the American Library
         Association (ALA) Annual Conference, June 17th Marriott Hotel, San Francisco, CA. 2001.
         Managing the Dissertation Process from Start to Finish: Strategies for Success. 2003. Invited
         presenter and panelist. ALISE Annual Conference, January 21 – 24, 2003, Doubletree Hotel,
         Philadelphia, PA.
         “2000 – 2001 Long Island Internet Impact Study.” 2001 (October). Researcher: Maureen L.
         Mackenzie. Research conducted in partnership with C.W. Post Campus of Long Island University.
         Published and disseminated in the Long Island Business News by LIA.

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         “User-Study Methodology.” Graduate Student Poster Session at 2001 LILRC Conference, October
         26th at Dowling College, Oakdale, New York. 2001.
         “Information Accumulation and Managerial Decision Making.” Doctoral Student research poster
         competition at 2001 ALISE Conference, January 10th at Capital Hilton Hotel, Washington D.C.
         Awarded 2nd place. Abstract of winning poster published: 2001 (Fall). Journal of Education for
         Library and Information Science, 42(4), 380-382.
         Long Island University Continuing Education Seminar, 2000 (December 3rd) Who owns information?
         A seminar focused on four components of intellectual property: Copyright, Trademark, Trade secrets,
         and Patents.
         Briarcliffe College, Bethpage, NY. 2000 (August 7th) Topic: Building Quality Customer
         Relationships at Briarcliffe College. Faculty and staff development program.
         “An Exploratory Study of the Organization, Storage, and Retrieval of Electronic Mail Messages in a
         Business Environment.” Invited by Doctoral Committee Chairperson to present research at LIU Ph.D.
         New Student Orientation. (September 9th), Long Island University/ CW Post Campus, NY. 1999.
         “The Relationship Between Society, Information, and Individual Judgment.” Presentation to ASIS
         Graduate Research Forum, (April 30th) NYU, Manhattan, NY. 1999.


EDITOR OF CONFERENCE PROGRAM AND PROCEEDINGS
         “Northeast Business & Economics Association, Proceedings of the 33rd Annual Meeting,” Maureen L.
         Mackenzie (Assistant Editor), with Stuart Rosenberg (Editor). Published by the Northeast Business &
         Economics Association, October 2006. ISSN 1936-203x. [Online version of publication found at:
         www.dowling.edu/nbea/onlineproceedings.pdf. Online publication ISSN 1936-2048.
         “Connections 2003 Conference Program and Proceedings,” Maureen L. Mackenzie (Editor),
         Published by College of Information and Computer Science, Long Island University, June 2003. Also
         published online at http://connections2003.liu.edu/Proceedings.PDF. Journal publication of the
         abstracts from the Connections 8 Conference are included in the journal of the Canadian Association
         for Information Science. CJILS/RCSIB 27 (4) (2002/2003): 55-91.


PUBLICATION OF DOCTORAL DISSERTATION
         “The Accumulation of Information Without an Explicit Business-related Need and the Resulting
         Cognitive Savings Account.” Doctoral dissertation successfully defended on November 22, 2002, and
         accepted as complete on January 22, 2003 by The College of Information and Computer Science, Long
         Island University, Brookville, NY. Dissertations Database, DAI, 63, no. 12A (2003): p.413. ISBN 0-
         493-95868-1


SERVICE TO THE COLLEGE
         Faculty advisor and coordinator for MBA in Mgmt & Leadership – Distance Program. 2008 - present
         Faculty Curriculum Committee – chairperson, 2003 - 2007
         Dean Search Committee – member - School of Business - 2008
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         Lead author – NYS Education application to certify the Online MBA in General Management, 2007
         Faculty Administrative Senate – member, 2003 – 2007, 2008 - present
         Faculty Personnel Committee – member, 2007 - present
         Business Society – Student Association for Business School – faculty advisory, 2007 - present
         Honors Advisory Council – member, 2003 - present
         Faculty Search Committee – member – Sport Management Department, 2007 and 2008
         Long Range Planning and Development Committee – member, 2002 - 2003
         Institutional Promotion Committee – chair (subcommittee of LRPDC), 2002-2003
         Convocation team – member (subcommittee of LRPDC), 2002 -2003
         Web-development committee – contributor & researcher, 2002-2003
         Presidential Governance Task Force – FPC & LRPDC focus, 2002 - 2003
         Planning and Priorities Team (PPT) – member, 2003
         IACBE Accreditation Team – member, 2002 - 2033
         Business School Advisory Council, member 2003
         Represented Dowling as judge for 2nd Ann. Bus. Challenge for the William Floyd HS. April 12, 2004
         Represented Dowling as judge for the Young Prof Chamber of Commerce Competition. Dec.1, 2004
         Represented School of Business: “Dowling Careers and Business Forum.” February 26, 2002.
         College wide open house and MBA recruitment, ongoing support, conducted mini classes.

PROFESSIONAL AFFILIATIONS
              Northeast Business and Economics Association (NBEA) – Board of Directors Member, present
              Northeast Business and Economics Association (NBEA) – Vice President of Program, 2005-2006
              Chair of NBEA Doctoral and Jr. Faculty Paper Competition, 2008, 2009.
              ASIST ProQuest doctoral dissertation Committee, 2008.
              Society for Human Resource Management (SHRM)
              American Society for Information Science and Technology (ASIS&T)
              Academy of Management (AoM)
              Northeast Decision Science Institute (NEDSI)

PROFESSIONAL MANAGEMENT EXPERIENCE
         Twenty years of progressively responsible management experience. Demonstrated ability to manage
         process improvement initiatives. Particular expertise in training and developing people and
         organizations to reach full potential. Strong communication and human relations skills and problem
         solving abilities. Experienced operations manager. Diverse managerial experience in the areas of
         operations, marketing, financial services, corporate training and residual markets.
       January 2001–October 2003
         New York Financial Services Establishment Manager, Allstate Insurance Company
          Regional process owner for the hiring and installation of newly appointed Financial Specialists
           (FS Establishment) and Allstate agencies (ENAP)
          Strategist and process owner for building the Allstate Financial Services (AFS) infrastructure
          Leader of the AFS website development team for the New York Regional Office
          Consultant for redesigning the AFS Licensing Team




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       July 1996 - December 2000
         Regional Marketing Manager (July, 1996 - October 1997)
         Long Island Sales Territory Marketing Consultant (December 2000 - October, 1997)
          Established Regional Marketing Department supporting New York Metro Regional Office.
            Territory covers Montauk Point to Rockland County.
          Developed integrated marketing campaign for Allstate agencies.
          Established NY Marketing Database allowing agents to target-market both internal customers and
            external prospects. Installed marketing education for all agents and sales managers.
          Designed an integrated marketing plan for the Hispanic Market combining advertising, mail
            campaigns, and telecommunication technology.
       August 1995-July 1996
         Shared Markets Field Manager
          Managed Underwriting/Operating division servicing the 4 states of NY, CT, VT & ME.
          Directly managed a staff of over 90 employees and middle managers.
          Extensive experience and knowledge in high volume insurance operations.
          Awarded Chairman's Quality Award for excellence - 2nd year recipient.
          Led 6 mgr team, certified by NY Ins. Dept. to conduct Continuing Edu. 1995: Trained 742 people.
          Chair, departmental Quality Improvement Team since 1994. Installed process skills training,
            establishing process mapping as standard for documentation & improvement.
          Chair, Frauds Subcommittee of the NY Auto Insurance Plan Governing Committee. Ins. Dept.
          1995 General Audit results reflect zero nonconformances in all compliance areas.
          Led underwriting Special Investigation Unit to combat fraud & partner with Claim SIU’s.
       1990 – 1995
         Operations Development Manager
          Project leader designing billing process for Involuntary Market. Analyzed process specs. for 46
           states. Project leadership required negotiation & process analysis skills. Result: 100% compliance.
          Re-engineered entire Assigned Risk Department - emphasizing Underwriting and Operational
           needs. Established underwriting job functions and career paths. Realized efficiencies in span of
           control, training, & workflow allowing for 100% departmental growth.
          Created quality training strategies. Educated management staff; developed a long-term strategy
           ensuring all managers gain knowledge on technical rules and regulations.
          Implemented support staff training for field agents conducted over 40 seminars in less than 4 yrs.
          Integrated a Performance Management Policy and philosophy to entire department of over 250
           employees. Achieved a 97% overall satisfaction level on employee satisfaction survey.
       1988 – 1990
         Training and Development Division Manager
          Directed all training and development initiatives for over 800 exempt and non-exempt employees.
          Managed a staff of 13 training specialists and 2 training managers. Designed, developed, and
            implemented training policies and procedures for entire operations department.
          Quality Improvement Team-Education sponsor: Installed Quality Education for 800 employees.
          Developed an Exempt Training Manager position. Developed & installed wellness program,
            Management Development program, and centralized Career Development Center.
          Designed Comprehensive training curriculum for front-line managers and non-manager positions.

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       1987 – 1988
         Policy Processing Division Manager
          Directed and managed staffs of up to 100 exempt & non-exempt employees.
          Managed high volume work condition/work flow. Ensured time service, quality & quantity
            standards met & maintained. Implemented aggressive “field travel” program for all sales district
       1985 – 1987 Unit Manager
       1983 – 1985 Unit Supervisor
              Managed exempt and non-exempt staffs within the Mail Center, Clerical Support & Data Entry
               areas. Developed performance standards & procedures, monitored work flow.
              Installed new courier service and "Zip + 4" program for entire operations center.
              Supervised Customer Service and Complaint units. Consolidated regional customer service areas
               into one servicing center.

PROFESSIONAL QUALITY (TQM) TRAINING
              CPICT3   Continuous Process Improvement Curriculum
              QIPMC    Quality Improvement Process Management College, Philip Crosby, 1993, 1988
              QWGT3    Quality Work Group "Train the Trainer," Philip Crosby, 1990
              QEST3    Quality Education System "Train The Trainer,” Philip Crosby, 1989




M. Mackenzie
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