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Hershey Tenant Resource Guide PENN PURCHASE

VIEWS: 19 PAGES: 29

									                             HERSHEY, PENNSYLVANIA
                               TOWNSHIP OF DERRY




                         Tenant Resource Guide
                Store Design Criteria & Plan Submission
                   Construction Site Work Guidelines
                             Sign Criteria
                    Contractor Resource Reference
DISCLAIMER

This resource book has been created to assist in understanding the obligations of the landlord and tenant, as
well as, services provided by, or available through the Management Office. We hope that this source book is
beneficial and we encourage communication of the information to those who are responsible for the operation of
the leased premises.

While much of the information contained herein is derived from the lease documents, it should be noted that
nothing contained herein is intended to replace or supersede the lease language. Further the Landlord reserves
the right to change the rules and regulations, as may be necessary, in accordance with the lease. Please refer
to the lease agreement for clarification of any matters relating to the duties, rights, and obligations of the
landlord and tenant.




                                                                                                             1
                              TABLE OF CONTENTS




Introduction…………………………………………………………………………………………………………. 3
Tenant Resource Guide…………………………………………………………………………………………… 5
       General Information……………………………………………………………………………………….. 5
       Store Hours of Operations & Inclement Weather Closings…………………………………………… 5
       Center Music & Announcements…………………………………………………………………………. 6
       Visitor’s Information ……………………………………………………………………………………… 6
       Preferred Shopper Card Coupon Program…..………………………………………………………….. 6
       Gift Certificate Program……………………………………………………………………………………. 6
       Lost and Found……………………………………………………………………………………………… 7
       Utility Services……………………………………………………………………………………………… 7
       Rental Remittance…………………………………………………………………………………………. 7
       Tenants Insurance…………………………………………………………………………………………. 7
       Repair and Maintenance Responsibilities………………………………………………………………. 8
       Service Request Procedures.…………………………………………………………………………….. 8
       Use of Contractors………………………………………………………………………………………… 8
       Contractor Insurance Requirements…………………………………………………………………….. 9
       Heating & Air Conditioning Preventive Maintenance………………………………………………….. 9
       Trash Program Guidelines……………………………………………………………………………….. 10
       Vehicle Parking……………………………………………………………………………………………. 11
       Security and Emergency Procedures…………………………………………………………………… 11
       Snow Removal…………………………………………………………………………………………….. 12
       Landscaping ………………………………………………………………………………………………. 12
       No Solicitation Policy………………………………………………………………………………………. 12
       Store Emergency Tenant Contact List…………………………………………………………………… 13
       Rules and Regulations……………………………………………………………………………………. 13
       A Guide to Solving Maintenance Related Problems…………………………………………………… 14
       Ceiling Tile Staining and or Roof Leaks………………………………………………………………… 15
Store Design Criteria & Plan Submission……………………………………………………………………. 16
       General Information and Conditions……………………………………………………………………. 17
       Submission I – Preliminary and Final Drawings………………………………………………………. 17
       Lighting Criteria……………………………………………………………………………………………. 18
       Code Requirements………………………………………………………………………………………. 18
       Permits……………………………………………………………………………………………………… 18
       Tenant Contractor…………………………………………………………………………………………. 18
       Final Approval……………………………………………………………………………………………… 18
       Landlord’s Contact Person………………………………………………………………………………. 18
       New Store Opening Checklist……………………………………………………………………………. 18
Construction Site Work Guidelines……………………………………………………………………………. 19
Sign Criteria………………………………………………………………………………………………………… 19
       General Information………………………………………………………………………………………. 23

Contractor Resource Reference……………………………………………………………………………….. 24
Exhibits
        A Parking Areas………………………………………………………………………………………….              27
        B Township Of Derry Sign Information………………………………………………………………….. 29




                                                                                   2
                                                INTRODUCTION

                                    Welcome to The Outlets at Hershey, PA!

We are happy that you have chosen The Outlets at Hershey, Pennsylvania as a site for your store. The Outlets
at Hershey have been open since October of 1994. The Outlets at Hershey functions as a local shopping
destination as well as a shopping destination for tourists attracted to Hershey’s year-round activities. With your
continued dedication to providing excellent customer service and great outlet prices, we hope that the “Sweetest
Town on Earth” will become known not only for Hershey’s Chocolate and HERSHEYPARK, but also as THE
shopping mecca in Hershey and all of Central Pennsylvania.

All tenant personnel are invited and encouraged to attend monthly Manager/Marketing Meetings. Besides the
chance to hear updates on marketing programs and operating policies, you will also hear first hand about that’s
month’s promotions and co-op opportunities.

We recommend you keep this handbook where all employees have easy access to it. Please review it with your
personnel to ensure their familiarity and cooperation with these guidelines to encourage a long and profitable
relationship during your tenancy.

This resource book has been created as a convenient source of general information to assist new tenants
and existing tenants at The Outlets at Hershey. This book is divided into five sections:
Tenant Resource Guide; which includes hours of operation, important telephone numbers, and a guide for
resolving maintenance related problems, Store Design Criteria & Plan Submission, Construction Site Work
Guidelines, Sign Criteria and a Contractor Resource Reference.

This resource book is also intended to acquaint the store management with the rules and regulations of the
property as required by the lease. A section has been included to include some of the problems that a manager
may encounter in the store operation and a suggested starting point to resolve the problem.

A section has been provided to include a list of important telephone numbers for your reference. The
Management Office has approved the contractors indicated and we have their insurance certificates for each on
file. This list of contractors is intended to serve as a suggestion only and the final decision rests with each store
as to whom they engage for services.

Tenants are required to submit drawings for all construction and remodeling as listed in the “Tenant Submission
Requirements” to the Owner’s Representative for approval. The Owner’s Representative prior to construction or
any remodeling as required by the lease must approve all store designs. Tenant installed lighting and signage
must be in accordance with the requirements as outlined in this resource book and the tenant’s lease.

Feel free to contact our office with any questions or suggestions to improve this resource book.

The Outlets at Hershey
As Agent
Property Management Alternatives, Inc.
David Ober
Vice President, Leasing
46 Outlet Square
Hershey, PA 17033
717-520-1236 -Office
717-520-1345-Fax




                                                                                                                    3
The Outlets at Hershey

Tenant Resource Information Guide
            Section




                                    4
                                    Tenant Resource Guide

General Information
Location:
The Outlets at Hershey are located at 150 East Hersheypark Drive (Route 39 North). The Management Office
address for mail service is:

The Outlets at Hershey
Management Office
46 Outlet Square
Hershey, PA 17033

Mailing Address:
The Outlets at Hershey
Your Store Name
Your Store # Outlet Square (the number on the glass adjacent to the door for each space)
Hershey, PA 17033

Mailing address is the same as the above. At the time of premises turnover you will be issued a key for your
mailbox by the management office or directed to go to the Hershey post office if the last tenant did not return the
key. The Hershey Post office is located on 157 West Chocolate Avenue.

Management office
The Management Office is located in the Yellow building and the mailing address is:

The Outlets at Hershey
Management Office
46 Outlet Square
Hershey, Pa 17033

Business Telephone Numbers
717-520-1236 - General Information
717-520-1345 - Fax
717-520-1236 – Management/Operations/Leasing

Management Office Business Hours
Monday - Friday - 8:30 AM to 5:00 PM
The office may be closed from time to time during the day for operational purposes or when the staff is out on
the property. We suggest calling prior to coming to the office to confirm that a staff person is available if you
need assistance. Preferred Shopper Cards are available at all participating stores; Hershey area information is
available in the information racks in the office area.

Emergency Contact Number
In all cases of an emergency; Fire, in need of Rescue Squad and Police Assistance for purposes such as
shoplifting, theft, burglary, please contact the local authorities prior to notifying on-site security or the
Management Office. Dial 911 for all emergencies. For non-emergency police phone numbers see the directory
in this guide.


Store Hours of Operations & Inclement Weather Closings
The standard lease clause states the stores are required to maintain defined store hours. Each store is required
by the lease to maintain the hours set for the Shopping Center by the landlord. The current hours set by the
landlord are as follows:

                                                                                                                    5
Regular Shopping Hours – (March 1 – the end of the calendar year):
Monday – Saturday        9:30am – 9:00pm
Sunday                   11:00am – 5:00pm
Black Friday (the day after Thanksgiving) 12:00 AM – 9:00 PM


Winter Shopping Hours (the first Monday after the New Year – February 28):
Monday – Thursday      9:30am – 6:00pm
Friday & Saturday      9:30am – 9:00pm
Sunday                 11:00am – 5:00pm

Holidays Shopping Hours:
See annual Marketing Program for details.

When it is necessary to close the Center due to inclement weather, the landlord will notify the store in one of the
following procedures: (1) During operating hours by a written letter hand delivered to the stores, (2) by the
automated phone system which stores are required to call prior to store openings. The message if needed is
recorded on the telephone message center after 7:45 AM daily when necessary. The message can be found in
the inclement weather mailbox indicated in the greeting message. Generally speaking, the Center will remain
open during inclement weather unless circumstances are declared unsafe throughout Derry Township by the
Emergency Management Office of Dauphin County or Derry Township Police Department. All closings other
than indicated above are a violation and a default of the lease and will be dealt with per the lease agreement.

Opening and closing your store on time is critical in maintaining consistency throughout the Center for our
customers. In cases of an emergency that would cause a delay in opening or closing your store, we ask that you
notify the Management Office and your home office. If your store habitually fails to open on time or closes early,
we will contact your corporate office until the situation is corrected. Maintaining our posted center-wide hours is
a part of your lease agreement; continual violation will result in appropriate action.

Inventory Hours
Inventories are to be scheduled prior to store openings or after store closings. When holding inventory, you are
asked to notify the Management Office. In addition, if you are closed during operating hours, a sign needs to be
posted on your store door indicating the time that your store will be closed. We also advise you to contact the
Derry Township Police at 534-2202 to advise them that you will be in your store either later than usual or earlier
so they can keep an alert eye on your store when they patrol the area.

Center Music and Announcements
The Management Office also provides the outdoor Muzak system for providing background music for the center.
Stores are encouraged to provide 15-30 second announcements that highlight a special sale or promotion to
draw customers into your store. The announcement space is limited and is offered as space is available.

Visitor’s Information
Many visitors unfamiliar with the area stop in our office for area information. We provide general information on
where to go and what to do while in Hershey. We generally have available our site maps, area brochures,
lodging information, and other brochures that are provided to us in information racks in the office area. This
includes brochures for HERSHEYPARK, Hershey’s Chocolate World, Hershey Gardens, as well as local
attractions in the area. We have copies available of “Your Guide to Chocolate Town USA” listing
accommodations, restaurants, entertainment and activities available here in Hershey. We strive to help visitors
have a pleasant shopping experience.

Preferred Shopper Card
Customers can obtain a Preferred Shopper Card at all participating stores or at the Management Office. A list of
monthly discounts offered by participating stores can be found on the brochure rack outside the Management
Office. The Preferred Shopper Card program is a great way to increase your business through monthly specials
or clearance items (see the Marketing Plan for additional details).

Gift Card Program
Gift cards are sold in the Management Office. Payment can be made via cash, MAC, Visa, Master Card and
Discover. Gift cards are sold in any denomination up to $500.00 in a single gift card. The gift cards are to be
                                                                                                                  6
treated like a MasterCard transaction. We ask that after each purchase the merchant write the remaining
balance on the card for the customer. We also ask that when the gift card is at a zero balance it be returned to
the customer to dispose of. The gift cards are valid for 12 months before a $2.00 service fee is assessed
monthly to the remaining balance. If the customer does not know the balance on the card, you can have them
call the number on the back or visit the mall office to verify the balance.

Lost and Found
Items that have been lost or found and turned into the Management Office are logged in our “Lost and
Found” book. We ask that you please notify the Office when an item has been found or turned into your store
so we can log it in. Please ask the name and phone number of the person responsible for both turning in an
item as well as the name and phone number of any person who reports a lost item. The lost & found items are
kept in the Office for about six weeks.

Utility Services
        Pennsylvania Power & Light (Electric)             800-342-5775
        Verzion (Telephone)                               800-483-4600
        UGI (Gas)                                         800-276-2722
        Pennsylvania/American Water (Water)               800-717-7292
        Derry Township Municipal Authority (Sewer)        717-566-3237
        Comcast Cable (TV)                                717-533-4433
        Muzak                                             717-540-4600

Rental Remittance
As required in the lease, rents shall be due and payable in advance of the first day of each month. In the event
the commencement date falls on a day other than the first of the day of the calendar month, then the rent shall
be prorated accordingly for such partial month at the beginning of the lease. Rent not received by the 5th day of
each month will receive a late charge per the lease agreement.

All checks shall be made payable to:

FSH Associates L.P.

And mailed to:

FSH Associates L.P.
PO Box 510799
Philadelphia, PA 19175-0799

No statements will be mailed on standard monthly amounts due. Invoices, however, will be sent for unusual
items, i.e., end of the year operating expense reconciliation, rent escalations, tenant charge back expenses, tax
bills per the lease, insurance per the lease, marketing special invoices, related construction charges and other
designated items.

Tenant’s Insurance
As required by all leases a Certificate of Insurance is to be provided to the landlord certifying comprehensive
public liability insurance, fire insurance, business interruption insurance, and other insurances that may be
required during the entire term of the lease, in specified amounts, and naming the landlord and its agents as an
additional insured party. This certificate is to be given to the landlord prior to the day of any use or occupancy
of the leased premises by the tenant, and thereafter on an annual basis or as requested by the landlord.

Certificates of Insurance should read as follows;

As Additional Insured Parties:
FSH Associates L.P.
Property Management Alternatives, Inc.
The Outlets at Hershey
46 Outlet Square
Hershey, PA 17033


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Certificates should be mailed to the following address:
The Outlets at Hershey
Attn: Management office
46 Outlet Square
Hershey, PA 17033

Repair and Maintenance Responsibilities
The landlord will maintain the exterior and all common areas of the center including the building structures,
common area plumbing, janitorial services, electrical service up to the stores and common areas, parking areas,
landscaping and snow removal as outlined in the lease. We employ maintenance technicians as well as quality
outside contractors. Please let us know if you become aware of a problem that may need attention in these
areas.

The tenant is responsible for maintaining the interior space of the demised premises in good order, condition,
and repair including walls, partitions, fixtures, store lighting systems, plumbing, ceilings, floor coverings, heating
ventilating and air conditioning units, and other property which has been installed or which was installed for you
within the store as outlined in the tenants lease. This includes but is not limited to the following changing of light
bulbs, periodic cleaning, carpet cleaning, heating and air conditioning systems to include filter changes, door
closures, door locks, doors, window glass, exit signs, emergency lighting, exterior light at the rear door, all
interior walls and ceiling areas.

The following is a general outline of the responsibility of the landlord and the tenant:

Item                                               Responsibility
Structural                                         Landlord
Common Areas                                       Landlord
Fire Sprinkler System                              Landlord
Plumbing (within your space)                       Tenant
Electrical (within your space)                     Tenant
Doors                                              Tenant
Glass (inside & outside)                           Tenant
Signs                                              Tenant
Flooring/carpet                                    Tenant
Painting/interior walls                            Tenant

If you have a question as to whether a repair is the tenant or landlord responsibility, contact the Management
Office for clarification.

Service Request Procedures
It is the landlord’s intent to respond to those repairs that are the landlord’s responsibility as promptly as possible
after they are received. In order to efficiently receive and log requests for service, to set priorities, and track
workload we ask that you follow this procedure:

1.      Report the problem to your store manager to determine whose responsibility it is to correct the problem.
2.      Store manager should contact the Management Office at 717-520-1236 and leave a message
        concerning the service requested. If the problem is of a life threatening nature, please use the
        emergency contact procedure.
3.      The Management Office will contact your store in response to the problem reported. A service order
        number will be assigned to the problem if it is the landlord’s responsibility.
4.      In cases when it is the tenant’s responsibility to correct the problem, the Management Office will advise
        the tenant of that responsibility.

Use of Contractors
When you use a contractor for repairs, the Management Office is required to be notified in advance for any
major repairs or remodeling. Any repairs requiring sprinkler system shut down requires 48 hours advance
notice. Any repairs involving the exterior walls, roof, installation of signs, or storefront repairs require advance
authorization by the landlord. As appropriate, the contractor must present proof of workmen’s compensation,
and public liability coverage and permits or licenses from governmental agencies as that may be required for the
necessary work.

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Contractor Insurance Requirements
All contractors working for either the tenant and/or the landlord will provide prior to the start of any work,
including general repairs and HVAC maintenance, proof of insurance that at a minimum meets the following
requirements of coverage:

1.      Worker’s Compensation for statutory limits in compliance with the applicable state and federal laws.
2.      Comprehensive General Liability including contractor’s protective coverage, Products and Completed
        Operations, and Contractual with limits not less than $500,000 for Bodily injury and $1,000,000 for
        property damage.
3.      Automobile Liability including owned, non-owned and hired automobiles with not less than:
                         Bodily injury           $250,000 each person
                         Property Damage         $500.000 each accident
4.      General Liability Umbrella Coverage of $1,000,000

All contractors before beginning any work are required to forward a Certificate of Insurance directly to:

        The Outlets at Hershey
        Attn. Management Office
        46 Outlet Square
        Hershey, PA 17033-2750
        717-520-1236 - Office
        717-520-1345 - Fax

Heating & Air Conditioning Preventive Maintenance
The Tenant maintains the heating, ventilation and air conditioning unit within leased spaces, unless otherwise
specified in the lease.

It is the Tenant’s obligation to maintain a regular service contract, consisting of periodic inspections and filter
changes with the contractor. Special attention must be given to the HVAC system before the summer season
and in early winter. This is not to say that these should be the only inspections, but seasonal changes require
different functions of the unit.

The contractor must also regularly check the overflow pipe for stoppage, as this generally causes ceiling leaks
within tenant spaces. If the overflow pipe becomes clogged, the overflow or drip pans can spill over causing
damage to merchandise and the ceiling tiles.

The below guidelines, some which have been taken from the lease, as well as those recommendations for
service by the manufacturer are outlined below and are to serve as a guide only.

1.      Warranties are passed on to the tenant for all components of the system as long as a qualified dealer
        maintains the units. The warranty generally covers compressor motors, other motors, coil units, and
        some other major parts. Each authorized dealer is knowledgeable as to components covered and how
        to submit a claim to the company for warranty work.
2.      An authorized dealer representative must complete all work. Each tenant is required by lease to supply
        the landlord with evidence that a service contract is in place with an Authorized Representative. A
        Certificate of Insurance from the dealer is also required to be forwarded to the landlord.
3.      Any and all work is to be billed directly to the tenant.
4.      The tenant is required to have two inspections per year, one at the beginning of the cooling season, one
        at the beginning of the heating season. Evidence of such inspections is to be maintained by the tenant
        on the premises. The landlord requests that a copy of the service invoice be forwarded to the
        management office after each inspection.
5.      It is recommended, in addition to the two inspections, that the filters in the units be changed on a
        quarterly basis.
6.      We recommend that before calling for service the store manager check the following:
        a) Check to see that all Breakers are on for the units.
        b) Check to see that all disconnect handles at the unit are in the on position.
        c) Check to see that the thermostat is not blocked and that all settings are correct.
        d) Check to see that condensation pump is in an upright position.

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Below is the landlord’s preferred contractor and an authorized dealer. The company has submitted
documentation to our office for the authorization as well as insurance certificates:

Price Refrigeration
401 South Yale Street
York PA 17403
717-846-8409

(Landlord has contracted all of its work with Price Refrigeration)

All authorized dealer verification, inspection reports, and certificates of insurance should be mailed to the
following:

        The Outlets at Hershey
        Management/Operations
        46 Outlet Square
        Hershey, PA 17033

Trash Program Guidelines
The trash program provides an environmentally sound program to dispose of trash and recycle cardboard and
other materials for the Center as part of the Townships and States Recycle Programs. All trash falls into several
types:

A.      Garbage - This is all trash material with the exception of cardboard and store fixtures or building
        materials. This would include plastic bags, paper products, and food, damaged merchandise that is
        small in size, hangers, and other trash that will fit into a normal trash bag.
B.      Recycling Plastic, Glass Bottles, Cans – The materials consist of #1 & #2 plastic containers, Clear,
        brown, and green Glass (No Window Glass, dishes, light bulbs etc.), all food and beverage cans.
C.      Boxes -This includes all cardboard boxes, shirt boxes, cardboard shipping boxes, and other cardboard
        materials.
D.      Fixtures - Damaged or old store fixtures are to be disposed of by each store and are not part of the
        trash removal program. Stores found disposing of fixtures and or other materials not outlined above are
        in violation of the trash program.
E.      "Hazardous Material" shall mean any substance or material which has been determined by any state,
        federal or local governmental authority to be capable of posing a risk of injury to health, safety or property,
        including all of those materials and substances designated as hazardous or toxic by the township in which
        the Leased Premises are located, the U.S. Environmental Protection Agency, the Consumer Product Safety
        Commission, the Food and Drug Administration, and any federal agencies that have overlapping jurisdiction
        with such state agencies, or any other governmental agency now or hereafter authorized to regulate
        materials and substances in the environment. Tenant covenants not to introduce any hazardous or toxic
        materials onto the Leased Premises without complying with all applicable Federal, State and local laws or
        ordinances, or any applicable Building rules and regulations adopted by Landlord, pertaining to the
        transportation, storage, use or disposal of such materials, including but not limited to obtaining proper
        permits. If Tenant's transportation, storage, use or disposal of hazardous or toxic materials on the Leased
        Premises results in the contamination of the soil or surface or ground water or loss or damage to person(s)
        or property, then Tenant agrees to: 1) notify Landlord immediately or any contamination, or claim of
        contamination, loss or damage, 2) after consultation with the Landlord, clean up the contamination in full
        compliance with all applicable statutes, regulations and standards and 3) indemnify, defend and hold
        Landlord harmless from and against any claims, suits, causes of action, costs and fees, including attorney's
        fees and costs, arising from or connected with any such contamination, claim of contamination, loss or
        damage. This provision shall survive termination of this Lease.

1.      All garbage shall be retained by each tenant within the tenant’s premises in a tightly covered container,
        which is lined with a leak proof liner of adequate size and strength for the container. The tenant may
        take garbage to their assigned rubbish container at any time during the day. No tenant shall allow
        odors from the garbage stored within its premises to be perceptible to the general public or other
        tenants either within or outside of the tenant’s premises. All garbage is to be kept inside the tenant’s
        premises during business hours. All garbage must be in plastic trashcan liners only, no boxes etc. All
        trashcan liners are to be tightly tied closed prior to placement in rubbish containers.


                                                                                                                   10
2.      Cardboard is to be taken directly to the assigned compactor at any time the tenant wishes to
        dispose of the cardboard. All store personnel must breakdown all boxes prior to placing them in
        the compactor. Cardboard is not permitted to be placed outside the tenant’s premises for
        any reason.

3.      Cardboard is only to be placed in the container after it is broken down to a flat condition. No Cardboard
        is to be placed on the ground adjacent to, or outside of the compactor provided. All doors of the
        compactor are to be closed and locked after each use.

4.      If the compactor is full, cardboard is to be returned to your store and you need to notify the Management
        Office.

5.      No container of any type, or trash of any type is permitted to be placed outside of the tenant’s
        premises at the rear or side door of any store at any time other than as outlined above.

6.      Only that trash that is considered non-hazardous material by the Federal Government is permitted to be
        placed in any compactors or dumpsters. No flammable liquids, combustible liquids, paint, cleaning
        solvents, fluorescent light tubes, etc. are permitted in any compactor or dumpster.

7.      For tenants who are operating a food service operation, all refuse must be in trashcan liners and
        completely sealed prior to placement in the trash dumpsters. Liquid of any kind, grease, or other liquid
        material is not permitted to be placed in the trash dumpsters at any time. All cardboard is to be
        disposed of as outlined in the above policy.

8.      Regular trash will be picked up Monday, Wednesday and Friday each week. When the cardboard
        compactors are full, you must call the Management Office to inform someone of this and they will call to
        have it pulled. Please make sure that when you do call the Office, you know the difference between it
        being full or jammed. Waste Management picks up the trash/cardboard.

Please note that on a windy day, trash does tend to blow around. It is not the responsibility of our maintenance
staff to pick up your trash, so please be courteous while discarding trash/cardboard. If something should
happen to fall on the ground when discarding your store’s trash, please pick it up. Violations of the trash
procedures will result in additional costs billed directly to the store in violation of the guidelines. If you have a
special trash problem please contact the Management Office during normal business hours.

Employee Vehicle Parking

Authorized Areas
Parking is provided for tenants in designated areas. (See site plan attached). Tenants and their employees are
required by your lease to park in these areas at all times. Parking in designated areas allows the spaces closest
to the stores to be available for the convenience of our customers. Violation of this policy will result in fines, and
towing of vehicles that continue to violate this policy. We understand that in the morning before you go to the
bank, you may want to park directly in front of your store. After you have returned from your banking trip, please
park your car in the back part of your nearest parking area.

Unauthorized Areas
Please do not park your vehicles in the fire lanes, handicap areas, sidewalks, or non-public areas of the parking
lot. The parking lot is patrolled on a regular basis and unauthorized vehicles may be ticketed or towed away
from these areas. We will note vehicle license numbers and any violations of this policy will result in a default of
your stores lease, and/or removing your vehicle from the property.

Security & Emergency Procedures
All security incidents should be reported to the Derry Township Police Department for immediate response.
These incidents might include; shoplifting, the passing of bad checks, suspicious persons, vandalism, burglary,
and any other security incidents. The Derry Township Police Department is located at 229 Hockersville Road;
Phone number for non-emergencies is 717-534-2202 or 911 for emergencies. On-site security is provided daily
as necessary and during major events.



                                                                                                                   11
Outlet Security Alert Phone Chain – The Outlets at Hershey has a phone chain, which is to be used to report
security related messages to each store. To activate the chain, you call the six stores at the top of the chain
chart and they call the next store below in their column. Instructions on how to use the chain are included on
each phone chain list.

In case of fire, suspicious smoke, or any other fire related concern contact Hershey Volunteer Fire Company at
911 for immediate response.

It is suggested that you remember the acronym RACE for the correct priority of procedures to flow in case of a
fire in the premises.

R – Rescue or evacuate anyone in immediate danger

A - Alarm - Report the fire by using a fire alarm system in the store or call 911 for the fire department

C – Contain - Close all doors and if possible confine the fire

E – Extinguish - Prevent the fire spread by the proper use of fire equipment, extinguishers, without
endangering human lives.

All incidents of fire are to be reported to the Management Office as soon as possible after the incident is under
control.

In the Case Of Store Evacuation
   Use the main entrance, service entrance, and rear exits to assist all customers and employees from the
    store.
   DO NOT PANIC, WALK…DON’T RUN.
   Once outside, move sufficient distances from the store to allow fire personnel access to the area.

In Case of Tornadoes or Severe Thunderstorms
   Move to the area offering the greatest protection; (away from windows and glass)
   No one should remain near the outer walls containing windows.

Snow Removal
The Management Office maintains the common areas of the Center and all of the parking lot areas during the
winter months. It is the intent of the snow removal program to remove snow and ice in the following order of
priorities, the main roadways for access to the property, sidewalks for access to the stores, parking areas, and
then the rear areas of the stores. Because of the site development, weather conditions, and the elements not all
areas cannot be cleared at the same time. Every effort will be made to clear snow as soon as possible from the
areas indicated at the property. Problems in regards to snow removal or sidewalk conditions should be directed
to the Management Office and not the contractors working at the property. We request that you be responsible
for watching your step, and walking carefully to avoid accidents. We cannot simply assume the responsibility if
you should slip and fall in any icy patch. This is one of the elements of Pennsylvania weather and one which we
all have no control. Please report problem areas to the Management Office.

Landscaping
A professionally trained landscaping contractor maintains all lawn and landscaping areas. Your assistance in
not walking in grassy areas, picking of flowers, abusing trees or abusing other plant material is greatly
appreciated. Please do not dispose of trash or smoking materials in landscaped areas. Landscaping problems
should be reported to the Management Office.

No Solicitation Policy
The Outlets at Hershey maintains a no-solicitation policy with regard to any outside individuals, or groups, profit
or non-profit, from going store to store. We encourage them to send you a letter asking for your help.

For your information, the Township of Derry does require anyone that is soliciting to register with the police for a
permit, which costs approximately $15 for thirty days. Even if someone has gone to the township to receive the
permit, we still do not allow solicitation on-site. If you encounter someone soliciting in your store, please don’t

                                                                                                                  12
hesitate to call the Management Office at 520-1236 or the Derry Township Police Department. We will ask them
to stop their soliciting and/or instruct them to leave the premises.

Emergency Tenant Contact List
A confidential list of all store managers and assistant managers is kept in the Management Office for use in
case of an after hour emergency situation. This list is not circulated. Many times, we will call an employee’s
name on our list; only to find out they are a former employee. It is your responsibility to notify us when a change
in your staff occurs.

                           The Outlets at Hershey Rules and Regulations
1.      Deliveries /Shipping - All deliveries to the property are encouraged to be made as early as possible
        during the day so as not to interfere with customer traffic. Delivery vehicles shall not exceed a length
        that would not allow the vehicle to NEGOTIATE TURNS WITHOUT DAMAGING CURBS,
        LANDSCAPING OR SIDEWALKS. ANY DAMAGES TO AREAS INCLUDING CURBS, SIDEWALKS,
        AND LANDSCAPING BY A DELIVERY VEHICLE WILL BE CHARGED TO THE TENANT. Deliveries
        including UPS are to use side, or rear delivery stockroom doors unless this alternative is not available.
        The Derry Township Police Department may issue traffic tickets for parking in the Fire Lane.

2.      Exhibition of Signs or Sale Items Outside the Lease Premises - No article, device, sign, and
        merchandise is to be exhibited or offered for sale outside of your leased premises without advance
        consent of the Management Office.

3.      Signs, Notices, and Advertisements – All signs must conform to the Township of Derry sign
        regulations and to the lease requirements of the Landlord. No signs, advertisements, legend or direction
        shall be displayed in, on or about the common areas of the Center without advance written consent of
        the Management Office. No notices, advertisements of local events, or signs of any kind are to be
        displayed in the glass areas of the door without written consent of the Management Office or
        landlord. As outlined in each tenant’s lease the entrance doors are to be kept free at all times for
        ingress and egress to each tenant store. Window signs at The Outlets at Hershey are used to create a
        lively atmosphere, to establish the identities of your store and give clear, functional information. Graphic
        design, materials, construction and installation of all tenant signs must be reviewed and approved by the
        landlord.

        The tenant is responsible for the cost and installation of all approved signage, both inside and outside
        the leased premises. The tenant must, thereafter, maintain all approved signage throughout the term of
        lease. Upon lease expiration, all signage, both inside and outside, must be removed and all facades
        must be returned to their prior good condition at tenant’s expense (which includes patching holes with
        proper dryvit material and repainting surface with matching paint).

        All store window signage must be professionally printed; no hand-written or computer generated signs
        are permitted. Window signs shall be suspended from the ceiling grids or freestanding sign holders but
        are not permitted to be taped to window glass. Banners may be displayed announcing a Grand Opening
        with written approval of the Management Office, and are permitted for a 4 week period consisting of two
        weeks prior to store opening, and two weeks after store opening.

4.      Use of Pictures of the Center - No person shall use any picture or likeness of the buildings in any
        circular, notice, advertisement, or correspondence without the landlord’s advance written consent.

5.      Store Doors, Locks and Keys - The Management Office does not possess any keys to tenant spaces.
        No store is permitted to prop, block, or allow the entrance doors to remain in an open position at any
        time. All doors have been supplied with a closure, which is to be in use at all times unless noted
        otherwise. When autumn and spring weather arrives, we all enjoy getting fresh air into our stores.
        Doors are to be unhinged at the top and open flush against your store windows and propped with a
        wooden doorstop. (If doors are propped open Air Conditioning Systems must be shut off). When doors
        are only partially open, it is much easier for someone to walk or run into your door. If damage occurs to
        the doors while propped open, the tenant will be responsible for all costs of repairs, liabilities for
        accidents, or other damages that may result.


                                                                                                                 13
6.      Alterations /Improvements to the Leased Premises - Tenant shall not make any alterations,
        improvements or addition to the space including wall coverings, painting, special lighting installation,
        satellite dish installation, without the advance written approval of the Management Office and the
        landlord.

7.      Use of Common Areas - Sidewalks, service hallways, canopies, parking areas, exits, entrances,
        restrooms, and other common areas shall not be obstructed by any tenant for any reason and shall be
        used only for ingress and egress to the tenant’s store as outlined in the tenant’s lease. Use of common
        areas for sales, passing out of flyers, customer surveys, placement of advertising banners or signs,
        demonstrations or other activities is prohibited without specific advance written approval of the
        Management Office or landlord.

8.      Smoking – The Outlets at Hershey’s policy regarding employee smoking only permits smoking by
        employees in the rear area of the stores. Smoking materials are to be disposed of properly to insure
        that they do not create a fire hazard or trash problem. Smoking is not permitted in front areas of the
        stores by employees at any time. Due to the local fire code no smoking of any kind is permitted inside
        of stores by customers or employees. Employee’s who do smoke are asked to dispose of smoking
        materials in a container with water in the bottom to prevent any chance of fire

A Guide to Solving Maintenance Related Problems
Each tenant is responsible for continued maintenance of the tenant space. This includes but is not limited to
changing of light bulbs, periodic cleaning, carpet cleaning, heating and air conditioning systems to include filter
changes, door closures, door locks, doors, window glass, all interior walls and ceiling areas. The landlord’s
responsibility is normally limited to the store roof and common areas of the property.

Below is a guide to handling problems that generally are associated with tenant occupancy of a store. The
suggested guidelines are intended to assist you in resolving a problem. In the majority of situations you should
contact your home office in regards to any repairs to your space. All major repairs or remodeling must have
written approval of the landlord prior to any work commencing in the tenant’s space. All repairs undertaken by
the tenant are to be billed to the tenant. The landlord will only pay invoices that have written approval from the
landlord as outlined in the stores lease.

Plumbing Problems
Problem                                Action
Sink or toilet stoppage                Call Plumber
No hot water                           Check that all breakers are on; Contact Plumber
No water                               Contact Management Office
Leaking toilets or fixtures            Call Plumber

Electrical Problems
Problem                                Action
No Power                               Check that all breakers are on; Contact PPL Energy
Some lights dim other bright           Check that all breakers are on; Contact PPL Energy
Light Bulbs Burned out                 Call Electrical Contractor or replace bulbs
Breakers always tripping               Call Electrical Contractor

Heating & Air Conditioning Systems
Problem                                Action
No air conditioning or heat            Check thermostat for proper setting; check all breakers; contact
                                       an approved HVAC Contractor for the Heating & Air Units.
Store is either too cold or hot        Check thermostat for proper settings. Energy efficient systems are expected
                                       to heat the store to 65 degrees in winter with a zero outside temperature, and
                                       cool to 10 degrees cooler than the outside temperature in the summer
                                       months.
Fan is always running.                 Check thermostat for auto fan setting.
Compressors & Motor Units              The units have a 5 year warranty if periodic maintenance is performed




                                                                                                                   14
Please remember that store doors are not permitted to be blocked or left open and air conditioning systems
running. Allowing the entrance or stockroom doors open for extended periods will cause adverse heating and
cooling problems.

Store Alarm Systems and Door Locks
Problems                             Action
Locks not working                    Contact locksmith for repairs
Additional Keys                      Contact locksmith
Changing of locks                    Contact locksmith
Frequent false alarms                Contact alarm service for repairs; excessive false alarms may result in fines
                                     from Derry Township
Lock out of store                    Contact locksmith

Ceiling Tile Staining and or Roof Leaks
In the case of roof leaks that need immediate attention, contact the Management Office as soon as the leak is
observed. After contacting the Management Office, immediately take the following steps:

   Remove merchandise, supplies, etc. from the leaking area to prevent damage.
   Remove fixtures or display materials from area.
   Place bucket, trashcan, or other container to collect water.
   Isolate area from customer traffic to prevent accidental falls.
   Make a list of damaged merchandise and keep it for your insurance company.
   Replace stained ceiling tiles after repairs are made to the problem area.




                                                                                                             15
The Outlets At Hershey
    Store Design Criteria
             &
      Plan Submission




                            16
                                      STORE DESIGN CRITERIA
                                                &
                                  PLAN SUBMISSION REQUIREMENTS


General Information and Conditions
All Tenant improvements including new store openings or remodeling shall conform to the Design Criteria and
are subject to the Landlord’s approval before preliminary design work begins. Each Tenant is required to retain
an architect registered in the State of Pennsylvania to prepare construction documents, and to provide the
name, address and telephone number of the architect to The Outlets at Hershey management office.

It is the responsibility of each Tenant to comply with all local and state building codes as well as American with
Disabilities Act (“ADA”) requirements.

Prior to any construction or demo work of the leased premises, the Tenant shall provide complete working
drawings and specifications to include: Final and preliminary (if necessary) design drawings including three (3)
sets of blueprints and one (1) copy of the plan on a CAD software program.

Submission I – Preliminary & Final Drawings
The purpose of this phase is to acquaint the Landlord with the Tenant’s preliminary design plans. These
preliminary drawings shall include the following information (additional information is encouraged):

 1.     Key plan-showing location of the demised premises.
 2.     Floor plans showing partitions, doors, materials, finishers, store fixtures, plumbing fixtures and other
        construction at 1/4” = 1’-0” scale.
 3.     Overall sections showing materials and finishes at 1/4” = 1’-0” scale.
 4.     Reflected ceiling plan at 1/4” = 1’-0” scale including materials, finishes, lighting, description of fixtures,
        locations of electrical and telephone panels, ceiling heights and any exposed ductwork.
 5.     Location and quality of any floor / ceiling or roof penetrations.
 6.     Plan, section and elevation (including signage, graphics and lighting) of the storefront at 1/4” = 1’-0”
        scale.
 7.     Finish and color schedule of all interior finishes as well as signage and lighting.
 8.     Samples of all materials and colors (including samples of carpet, if any, along with appropriate
        specifications) mounted on foam core or cardboard. All materials should be clearly labeled and
        referenced on an attached room finish schedule.

The final working drawings shall include all information required and include the following:
 1.     Interior elevations at 1/4” = 1’-0” scale.
 2.     Details of special conditions at 1/2” = 1’-0” scale. Location and weights of heavy equipment such as
        safes, equipment cases, refrigeration equipment and any masonry facing materials must be shown on
        the drawings.
  3.    Mechanical plan at 1/4” = 1’-0” scale with all HVAC load calculations signed by a registered engineer
        and in compliance with Exhibit “C” of your lease.
 4.     Sprinkler modification of the Landlord standard grid at 1/4” = 1’-0” scale.
 5.     Electrical plans at 1/4” = 1’-0” scale, completely circuited and prepared by a registered electrical
        engineer. All load calculations shall be in compliance with Exhibit “C” of your lease.
 6.     Electrical details and fixture and panel schedules.
 7.     Single line plumbing riser diagram.
 8.     Schedule of construction commencement and completion.

Failure to provide adequate information will be cause for return of the submission with no review. The
submission at the Design Phase must be complete in order to fairly evaluate the proposal and prevent
continuation of work deemed unacceptable.




                                                                                                                     17
Lighting Criteria
The lighting guidelines below are to control the location, quantity and quality of light fixtures necessary for
promoting merchandise and creating attractive stores. All lighting must be reviewed and approved by the
Landlord.

  1.    Tenants are required to install a tract light with low voltage fixtures the full width of the exterior windows
        to guarantee brilliant illumination of the Tenant’s merchandise. Fixtures shall be mounted two feet on
        center or closer.
 2.     No Tenant lighting shall be installed outside of the leased area except where specified by the Landlord.
 3.     H.I.D. lighting shall not be used unless approved by the Landlord.
 4.     Low voltage type lighting is recommended for high impact on merchandise.
 5.     All showcase and display cases must be adequately lighted and ventilated. Direct visual exposure of
        lamps is not acceptable.
  6.    All store front lighting and interior and exterior signage illumination shall be on a seven day, twenty-four
        hour time clock set in accordance with the operating hours of The Outlets at Hershey.

Code Requirements
It is the Tenant’s responsibility to ensure compliance with all relevant codes, obtain all approvals and
necessary permits and pay all fees in connection therewith. The Landlord’s approval does not signify
compliance with code requirements.

Tenant Contractor
All contractors must be approved by the Landlord for their ability to provide adequate insurance coverage, State
licensing and ability to complete the store construction as scheduled. All Tenant Contractors must provide the
landlord lien waivers prior to any work commencement.

Final Approval
The Landlord, upon final approval of the demised premises and construction schedule, shall forward a letter to
the tenant referencing the approved set of prints. Tenant’s contractor shall have one (1) copy of said letter at
the job site at all times and may not commence work until said approved letter and plans are physically within
the demised premises and a building permit has been obtained. No deviation from the approved drawings will
be permitted. Any approved plans shall be resubmitted for the Landlord’s approval.

Landlord’s Contact Person
The on site Management Office is located between Times To Remember and Gap. The contact person is:
       David Ober
       Vice President, Leasing
       The Outlets at Hershey
       46 Outlet Square
       Hershey PA 1703
       PH: 717-520-1236, FAX: 717-520-1345
       Office Hours: Monday – Friday 8:30 AM to 5:00 PM
       Emergency Contact Number – 717-314-2468

New Store Opening Checklist - All Items must be complete and to the Landlord prior to opening
for business
         Occupancy Permit Final Inspection by Code Enforcement
         Occupancy Permit Issued by Derry Township with a copy to Landlord
         Insurance Certificate to Landlord for Tenant Operations
         Landlord Final Inspection
         Sign Installation Complete
         Construction Dumpster Removed
         Plastic removed from Windows – Windows Cleaned
         Hours Decal and Tax Free Sign provided by Landlord
         Directory Rack installed and filled by Landlord




                                                                                                                    18
             LANDLORD’S CONSTRUCTION SITE WORK GUIDELINES

PLEASE NOTE -These Guidelines are strictly enforced. Violations by contractors will
result in work being halted until corrective action is taken.
The Center may withhold from the contractors deposit whatever amount in the opinion of the landlord is needed
to repair any property damage that the contractor does not fix as a result of construction and/or continued
violation of the below LANDLORD’S CONSTRUCTION SITE WORK GUIDELINES. Such amounts
shall be deducted from the contractor’s security deposit of $ _______________.

1. Meeting. The general contractor shall arrange a meeting with the on site management prior to start of any
   construction or demolition at the premises.

2. Lien Waivers The attached Lien Wavier form is to be completed by the general contractor and each sub
   contractor and given to the landlord’s representative at the above meeting in item #1.

3. Turnover of Space Acknowledgement This acknowledgement shall be signed and reviewed and given to
   the landlord’s representative at the above meeting in item #1.

4. Permits. All township permits must be in hand prior to start of construction, including a stamped approved
   set of drawings from Derry Township and a signed building permit placed in the window to the right of the
   entrance doors as you view it from the exterior of the store.

5. Insurance. As noted in the lease, copies of all permits, licenses, lien waivers, and insurance certificates for
   all contractors and/or subcontractors shall be provided to the landlord prior to the start of construction.

6. Electric Service All service must be in tenant’s name prior to the start of construction. The meter number
   in the space is _____________ and the previous occupant's name was _________________. The property
   address is: The Outlets at Hershey (the space number above the door is the mailing address) Hershey, Pa.
   17033.

7. Gas Service UGI Utilities Inc. is the only permitted gas supplier. All service must be in tenant’s name prior
   to the start of construction. The meter number in the space is _____________ and the previous occupant's
   name was _________________. The property address is: The Outlets at Hershey (the space number
   above the door is the mailing address) Hershey, Pa. 17033.

8. Trash. A construction dumpster is to be obtained through Waste Management at 800-642-8850. The
   dumpster must be removed from the property no later than 3PM each Friday, and may not be left on site
   over a weekend and/or holiday period without Landlord consent. Location of the dumpster will be
   determined by the Management Office and will be placed as close as practical to the construction store site.
   The dumpster shall be used for all construction work, fixturing of the store, and initial stocking of the store.
   No trash may be placed in center compactors or dumpsters. No trash may be put in the common areas of
   the Center. All trash must be stored in the tenant space being worked on. All trash must be removed daily.

9. Barricade. All windows and door glass are to be covered with Glass Mask at all times during construction.
   The only signage permitted in the windows during construction are: 1) A “Coming Soon” sign provided by
   landlord; and 2) building permit information. If storefront work is required other then the installation of the
   sign then the contractor shall be responsible for erecting a safe and neat barricade before construction
   begins. Such barricade will not extend beyond three feet from the lease line. The barricade shall be
   constructed of fire-resistant gypsum board, extend from floor to ceiling, and prevent dust from seeping into
   the common area. The barricade shall be topped with a dust barrier. The barricade shall not be removed
   without management office approval.

10. Deliveries. All deliveries are to be made prior to 10AM on a daily basis. If it is necessary to use the front
    door area of the building, prior arrangements are to be made with the Management Office. All other
    deliveries are to be made to the rear or side of the building using the rear or side door. No trucks or vehicles
    at any time are permitted to be parked in the rear of the store or adjacent to sidewalk areas. If items are too


                                                                                                                 19
    large to fit through the tenant’s rear entrance, contractor shall request and get the Management Office’s
    prior permission to deliver through the main entrance.

11. Sprinklers. Any work requiring shut down of the sprinkler system must have the landlord’s approval 24
    hours in advance of such shut down. At no time shall the sprinkler system be shut down without the
    Management Office prior approval.

12. Irregular Hours. Work is permitted on the weekends but must be confined to the interior of the store only
    and with prior approval of the landlord. Contractor shall not perform any work before or after Center hours
    without prior approval of the Center.

13. Store Front Work. Exterior storefront work of any kind including painting must have approval of landlord,
    and advanced notification of 24 hours prior to work commencement. Any such exterior work shall require
    landlord-approved barricades to insure customer safety.

14. Parking. Parking of construction vehicles shall be in the areas of the center designated as employee
    parking except for unloading in mornings and loading in evenings. Vehicles are not permitted to be parked
    adjacent to the storefront sidewalk or rear door at any time. All loading, unloading, and parking of vehicles
    of the contractor and its employees shall be done only in areas designated by the center.

15. Inspections. All final inspections including electrical, plumbing, HVAC, Occupancy Permit, and Fire
    Marshal inspection require that the landlord’s representative be present during such inspection. Please note
    that normal office hours are Monday through Friday 8:30am to 5:00pm. Please notify us of your inspection
    schedule.

16. Dust and Dirt. Tracking dirt and dust into the common area is prohibited. Contractor’s employees should
    remove as much dirt and dust as possible before entering the common area.

17. Damage. The contractor must repair any damage to Shopping Center walls, floors, or ceilings before
    construction is complete.

18. Storage of Equipment. Storage of all the contractor’s tools, equipment, and supplies is limited to the
    tenant’s space.

19. Outside Work. All work is to be completed in the tenant’s space only. No work is to be performed in the
    common areas or other tenant spaces without the management office approval.

20. Loaning of Equipment. No Center equipment will be loaned to the contractor.

21. Quality of Work. Contractor work shall be performed in a thorough, first-class, and workmanlike manner
    and shall be in good and usable condition at the date of completion thereof. If, in the management office
    reasonable judgment, the work fails to comply with this standard, the tenant will not be allowed to open until
    any discrepancies are fixed.

22. Smells. Proper care must be taken when working with glues, paints, and any other materials requiring
    special ventilation. Such smells must not waft into the common area or other tenant spaces.

23. Welding and Roof and Slab Penetrations. All welding and roof and slab penetration require the
    Management Office prior approval.

24. Noise. Loud noises, particularly those created by the use of jackhammers, rivet guns, and grinding
    equipment shall not be used during center hours without the Management Office prior permission. All radio
    and music must be kept at a low volume that cannot be heard outside the tenant space.

25. Roof. Contractors shall not go on the roof without the prior written approval of the Center.

26. HVAC Equipment. The use of HVAC equipment during construction and/or buildout of any tenant space is
    prohibited unless the following conditions are met:



                                                                                                                20
        1. Written permission by property owner.
        2. Filter media must be placed on the main return-air ducts in space to prevent dust and debris from
           entering the duct system.
        3. Pleated-style filters must be installed in all air handlers and/or HVAC units to prevent damage to
           equipment.
        4. New filters must be installed after the completion of construction and before the space is turned
           over to the tenant.
        5. The owner’s agent must inspect the equipment at the conclusion of construction to ensure that the
           above conditions have been met.

    Failure to comply with the above requirements will result in the owner’s right to make any and all necessary
    repairs of the affected systems, including cleaning, at the contractor’s expense, and may affect equipment
    warranties.

27. Asbestos. All materials incorporated in the tenant space shall be 100 percent free of asbestos-containing
    materials.

28. Electrical Room. The contractor shall not enter any landlord’s electrical room or service panels without the
    Management Office permission.

29. Fire Extinguisher. The contractor shall keep a fire extinguisher in the tenant space at all times.

30. Professional Behavior. The contractor’s employees must not curse, expectorate, or otherwise act
    unprofessionally and must wear shirts at all times.

31. Violations The Center retains right to stop work in progress for violation of the above rules and regulations.

The Center may withhold from the contractor’s deposit whatever amount in the opinion of the landlord is needed
to repair any property damage that the contractor does not fix as a result of construction and or continued
violation of the above Construction Guidelines. Such amounts shall be deducted from the contractor’s security
deposit of $ _______________.


I have read and understand all of the above conditions and regulations and agree to abide by the same.

Tenant Name ___________________________________Space Number_______________

Contractor Company Name____________________________________________________

Contractor Address __________________________________________________________

Contractor Phone Number _____________________Cell Number _____________________

Contractor Fax Number _______________________ E-Mail __________________________

Printed Name _______________________________________________________________

Signature __________________________________________________________________




                                                                                                               21
 The Outlets at Hershey

            Sign Criteria
Township of Derry Sign Code Section




                                      22
                                SIGNAGE CRITERIA & INSTALLATION

General Information
The Tenant, at the Tenant’s expense, must design, fabricate, install and maintain interior and exterior signage
as indicated as follows:
  1.    All signs shall be submitted to the Landlord for approval at the time of plan submissions.
  2.    Sign shall be limited to name, logo and decorative treatment no larger than, the size allowed by Derry
        Township and the tenant’s lease.
  3.    No animated components, flashing lights or chasers, plastic, injection molded plastic or channel letters
        with Plexiglas faces are permitted.
  4.    No signmaker’s labels underwriters or other identification shall be permitted on the exposed surface of
        signs, except those required by local ordinance.
  5.    Exposed conduit, tubing or raceway as well as transformers or other equipment shall not be permitted.
  6.    Postal numbers, if required, will be designed and installed by the Landlord at the Tenant’s expense.
  7.    Electrical service to the Tenant’s sign illumination shall be a part of the tenant’s operating costs
  8.    All sign illumination shall be on a seven-day, twenty-four time clock by the Tenant set in accordance
        with The Outlets at Hershey operating hours to go off 3 hours after store closing.
  9.    A copy of the Derry Township sign permit must be submitted to Landlord prior to installation of sign.
  10. Under Canopy Sign will be furnished by Landlord and costs billed to tenant.
              2 sided under canopy sign, 18”x48” in size, logo on white

Window Tinting / Window or Door Decals
       If stockroom windows face a public area, or fixture backs face a public area, they are to be tinted with a
        frost tinting material prior to store opening, unless a permanent window box display will be used in this
        area. Tinting material and color shall require the landlord’s approval prior to installation.
       Window tinting to prevent UV fading of merchandise shall be permitted as long as such tinting allows
        viewing of the interior of the store. Tinting material and color shall require the landlord’s approval prior
        to installation.
       Decals on windows or doors of any kind are not permitted; excluding one set credit card decals, and
        one check verification decal, which shall be displayed in the left hand lower window adjacent to the
        exterior door as viewed from the exterior of the store. This includes but is not limited to store hour
        decals, alarm company decals, help wanted signs, store or merchandise logos or temporary signage.
        Any decals of any type must have written authorization from the landlord.
       The landlord shall provide each store with a uniform store hour decal or lettering, a uniform help wanted
        sign, an address number, and other signs that may be provided by the Landlord or management office.


Design Standards
I. All signs shall be comprised of individual letters. Sign letters shall have metal sides and back made of .040
gauge aluminum #313 Dark Bronze Duranodic finish with minimum one-eighth inch (I/8") acrylic plastic faces,
with trip cap edging to match aluminum. These letters are to be mounted directly to the front canopy facade with
non-corrosive fasteners. All attachment devices shall be concealed inside the letter casing.
2. Secondary wiring and transformers shall be housed in metal conduit concealed behind the canopy fascia. No
open wiring is permitted.
3. Sign letters not exceeding two and three-quarter inch (2 3/4") stroke shall contain not more than two (2) rows,
or less than one (1) row, of 12-mm.-neon tubing.
4. Sign letters not exceeding four-inch (4") stroke shall contain not more than four (4) rows, but not less than
two (2) rows, of 12-mm. neon tubing.
5. The color rendition of neon tubing shall be coordinated with the color of the translucent plastic face of the
sign letter. No exposed tubing or lamps will be permitted. No glo-plex tubing will be permitted.
6. All l2 mm. mercury-filled neon tubing shall be controlled by self-contained U.S. approved 60 MA.H.P.F. 120-
volt transformers (as many as may be required). 30 MA. Transformers may be used with orange, copper, or red
tubing only.
7. Tenant's sign contractor shall connect sign to wiring provided at a designated location behind exterior fascia.
8. No exposed conduit, junction boxes or raceways permitted.18
9. No light leakage will be permitted on sides, back or front of letter.
10. Sign shall not project beyond the front face of building fascia by more than four (4) inches.
11. All letters within the sign shall be of one (1) color when sign is lighted. Clear, smoked or tinted acrylic faces,
which allow for neon to be seen, will not be permitted.                                                             23
The Outlets at Hershey

       Contractor Resource
Reference and Telephone Numbers




                                  24
                                 THE OUTLETS AT HERSHEY
                    CONTRACTOR RESOURCE TELEPHONE REFERENCE
General Information
The Outlets at Hershey                 Management Office             717-534-2064
The Outlets At Hershey                 Manager’s Direct Line         717-312-1236
The Outlets at Hershey                 Manager’s Cell Phone          717-314-2468
The Outlets at Hershey                 Fax Number                    717-520-1345
Police, Fire, Ambulance Emergency                                    911
Police – Derry Township                Business Line                 717-534-2202
Hershey Volunteer Fire Department      Business Line                 717-533-2953
Ambulance                              Non-Emergency Line            717-533-3132

Air Conditioning (HVAC)
       Price Refrigeration                            717-846-8409
       McClure Mechanical Services                    717-233-6431

Alarms & Locks
       Shearer’s Locksmith                            717-564-2230
       Chuck’s Locksmith                              717-533-5625

Bank
        PNC Bank                                      717-534-3260
        9 West Chocolate Ave
        Hershey PA 17033

Carpet Cleaning
       MEF Commercial Services, Inc.                  717-737-1080

Derry, Township of                                    717-533-2057
        Community Development / Code Enforcement
        Contact: Dave Waight                          717-533-2057 Option 2

Demolition
       Ajimco                                         717-577-4530
       Erikk Masters                                  717-468-3836

Drywall Hanging and Finishing
       Ajimco                                         717-577-4530
       Erikk Masters                                  717-468-3836

Electric/Repair
        Wilco Electric                                717-684-8221
        C.M. High Electric                            717-866-7544

Fire Extinguishers
        KINT Corp                                     717-221-8000
        American Fire & Safety                        717-564-0990

General Repairs
       Ajimco                                         717-577-4530
       Good Brothers Builders                         717-367-5596

General Cleaning Services including Construction
       MEF Commercial Services                        717-737-1080

Glass Doors & Windows
       H.I. Brown Mirror & Glass                      717-838-1212


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                             THE OUTLETS AT HERSHEY
                    CONTRACTOR RESOURCE TELEPHONE REFERENCE
Heating
       Price Refrigeration                            717-846-8409

Landscaping/Plants
      Hershey Nursery                                 717-534-3060

Painting
       Ken Howard Enterprise                          717-367-5439
       E.E. Mills & Sons                              866-732-2531

Pennsylvania Labor and Industry                       717-787-5279
      Property Contact: Bill Murphy                   717-772-9555

Plan Expediting Services
       Savy Ametrano                                  717-545-2120
       50 Park Street
       Harrisburg PA 17109

Property Management Alternatives, Inc.                717-569-9373
       Lancaster Office                     FAX       717-560-9909

Plumbing
      Hixon Plumbing & Heating, Inc.                  717-653-4530
      Gerald Cassel Plumbing                          717-838-6837

Roof
       Houck Services                                 717-657-3302

Signs/Lighting
       Fast Signs                                     717-203-7456
       American Sign Company                          717-845-5904

Sign Removal & Dryvit Repair
       Rissinger Design & Construction                717-533-4188

Sprinklers
       Simplex Grinnell                               800-746-7539 – Customer Service
                                                      717-610-8100 – Repair Service
Security Services
       Security Office                                717-520-9334
       Security Emergency (cell)                      717-433-7934

Tax Office                                            717-534-2501

Trash Construction Dumpsters
         Waste Management                             800-642-8850
Utilities:
         Pennsylvania Power & Light (Electric)        800-342-5775
         Verzions (Telephone)                         800-483-4600
         UGI (Gas)                                    800-276-2722
         Pennsylvania/American Water (Water)          800-565-7292
         Derry Township Municipal Authority (Sewer)   717-566-3237
         Comcast Cable (TV)                           717-533-4433
         Muzak                                        717-540-4600

Window Cleaning
      Ober the Rainbow Services, Inc.       717-867-5117
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Parking Areas




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The Township of Derry
   Sign Information




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