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					                           your virtual visa card for the internet


                           IntroductIon
                           About this Product Disclosure Statement
                           General description of Product
                           Product distributor
                           Product issuer
                           Roles of the Product distributor and issuer
                           Significant benefits
                           Significant risks
                           Other important information
                           Queries and complaints


                           terms and condItIons
                           1. Definitions
                           2. Introduction
                           3. A VCARD
                           4. Obtaining a VCARD
                           5. Activating and using a VCARD
                           6. Funds Credits, Available Balance and limits
                           7. Fees and charges
                           8. Limitations on use of a VCARD
                           9. Security of a VCARD
                           10. Liability for Unauthorised Transactions
                           11. Transaction history
                           12. VCARD expiry
                           13. VCARD revocation and cancellation
                           14. Liabilities and disclaimers
                           15. Foreign transactions
                           16. Privacy and information collection
                           17. Communications
                           18. Changes to these Terms and Conditions
                           19. Parties
                           20. The Website
                           21. Governing law




Shopping online is easy, safe and cheap with a VCARD
Vcard Product disclosure statement                                                                                                                              2




Introduction
about thIs Product dIsclosure statement                            Product Issuer

This Product Disclosure Statement (“PDS”) is issued by             The issuer of the Product is Heritage Building Society Limited
Heritage Building Society Limited ACN 087 652 024 as a             ACN 087 652 024 (“Heritage”) and if you acquire the Product
requirement under the Corporations Act 2001.                       you will have a contract with Heritage1.

This PDS is an important document designed to assist you in        Heritage is an authorised deposit-taking institution and the
deciding whether to acquire the financial product to which it      holder of Australian Financial Services licence no. 240984.
relates – a VCARD Visa Prepaid card number (the “Product”).
                                                                   heritage can be contacted at:
The information in this PDS does not take into account your        Po box 190
individual objectives, financial situation or needs. Any advice    toowoomba, Qld 4350
in this PDS is general advice only. You should consider the        australia
appropriateness of any general advice to your circumstances        Phone: 13 14 22
before acting on it.
This PDS is issued and dated 15 October 2008.                      roles of the Product dIstrIbutor and Issuer
                                                                   Rêv is responsible for the promotion and distribution of
                                                                   the Product and is also responsible for providing various
General descrIPtIon of Product
                                                                   cardholder services.
The Product, a VCARD, is a prepaid, single load Visa card
                                                                   Heritage is a member of Visa and is the issuer of the Product
number that you can use for shopping on the internet, over the
                                                                   and all VCARDs associated with the Product. Heritage is
phone or by mail order at any merchant around the world that
                                                                   responsible for the settlement of transactions effected through
accepts Visa for card not present transactions.
                                                                   the use of the Product, but may outsource these functions to
You make payments with a VCARD just like you would with            service providers.
a standard Visa card; by using a Visa Number, expiry date
                                                                   Rêv acts as Heritage’s authorised representative in relation to
and 3-digit CVV2 number (security code). A VCARD can only
                                                                   the issuing of the Product. In turn, Rêv has the limited ability to
be used in shopping environments where a physical card is
                                                                   authorise individuals to act on its behalf in performing its role as
not required (online, over the phone or mail order). It cannot
                                                                   Heritage’s authorised representative.
be used for face to face transactions at merchants, financial
institutions, or at ATMs.                                          neither rêv, nor anyone else acting on its behalf, has the
                                                                   authority on behalf of heritage to:
You choose the value of funds to load on to your VCARD when
you purchase it. You can make as many purchases as you             •	 tell	you	anything	about	the	Product	that	is	inconsistent	
like providing you do not exceed the available balance on the         with the information in this Pds;
VCARD. Each individual VCARD can only be loaded with funds
                                                                   •	 give	you	financial	product	advice	(that	is,	a	recommendation	
once, at the time of your initial purchase. You cannot reload
                                                                      or	statement	of	opinion	intended	or	that	could	be	reasonably	
funds on to the same VCARD. However there is no restriction
                                                                      regarded as being intended to influence you in making a
on the number of individual VCARDs that you can purchase.
                                                                      decision) about the Product; or
                                                                   •	 do	 anything	 else	 on	 Heritage’s	 behalf,	 other	 than	
Product dIstrIbutor                                                   marketing,	 arranging	 for	 the	 issue	 of	 and	 providing	
Rêv Australia Pty Ltd ACN 117 378 953 (“Rêv”) is the distributor      customer services for the Product.
of the Product and has developed and promoted the Product.         If you have been told anything that is inconsistent with
Rêv is not the issuer of the Product.                              this	PDS,	or	if	you	have	been	given	any	financial	product	
                                                                   advice by rêv or anyone seeming to act on behalf of rêv
rêv can be contacted at:                                           or heritage, you should not rely on it in making any
Po box 614                                                         decisions about the Product. You should only rely on what
Pyrmont, nsW 2009                                                  is in this Pds.
australia
Phone: 1300 725 796                                                Rêv and Heritage are unrelated companies.
email: info@virtualVcard.com
Internet: www.virtualVcard.com



                                                                   1   The terms of the contract are contained in the “Terms and Conditions” section of this PDS.
Vcard Product disclosure statement                                                                                                                                    3




sIGnIfIcant benefIts                                                     •	 You	do	not	become	a	depositor	with	Heritage	by	holding	
                                                                            the Product. If you have another deposit account with
The significant benefits of a VCARD are:
                                                                            Heritage, the funds credited to your VCARD are not
•	 VCARD	is	a	Visa	Prepaid	card	number	which	means	that	it	                 counted in working out how much money you might have
   can be used to buy goods and services online, via phone                  on deposit with Heritage for any purpose.
   or by mail order from merchants participating in the Visa
   system around the world.
                                                                         QuerIes and comPlaInts
•	 A	VCARD	accesses	only	the	value	that	you	have	loaded	to	the	
   card number. It is not a credit card. No line of credit is provided   If you have a query about the Product, you should initially direct
   with a VCARD therefore no interest payments are required.             the query to Rêv through Customer Assistance2.

•	 A	VCARD	does	not	have	a	physical	plastic	card,	therefore	             If you have a complaint relating to the Product, you should
   you do not have to wait for a card to be sent to you.                 contact Heritage. Heritage will handle all complaints that
                                                                         are referred to it according to its internal dispute resolution
•	 You	can	purchase	multiple	VCARDs	in	values	of	$50	up	                 procedure (and the EFT Code, where the complaint relates to
   to	$1,000	(Australian	dollars).                                       a transaction covered by the EFT Code).
•	 With	a	VCARD	you	can	limit	your	potential	fraud	exposure	             Heritage’s dispute resolution procedure requires that Heritage
   when shopping online, by phone or mail order to the funds             seeks to resolve your complaint within 21 days, although it is
   loaded on to your VCARD.                                              not always possible to do so.
•	 A	VCARD	can	be	used	to	take	advantage	of	internet	only	               If Heritage is unable to resolve your complaint to your satisfaction
   specials easily and safely.                                           within 45 days, you may be eligible to escalate the complaint to
                                                                         Heritage’s external dispute resolution service. The period of 45
                                                                         days may be extended in exceptional circumstances or where
sIGnIfIcant rIsks
                                                                         Heritage decides to resolve the complaint under the rules of
The significant risks associated with a VCARD include:                   the Visa scheme. If you wish to escalate the complaint, please
•	 On	the	expiry	of	a	VCARD,	a	fee	equal	to	the	then	available	          tell Heritage, who will facilitate the referral free of charge.
   balance will be charged. In other words, when a VCARD
   expires, you forfeit any remaining available balance and
   you will not be given any prior notice of this.
•	 Unauthorised	 transactions	 can	 happen	 using	 a	 VCARD	 if	
   the Visa number and security details are lost or stolen.
•	 Unintended	 transactions	 can	 happen	 if	 electronic	
   equipment with which a VCARD is being used is operated
   incorrectly or incorrect details are input.
•	 You	might	not	be	able	to	get	your	money	back	if	unauthorised	
   or unintended transactions occur.
•	 If	 the	 electronic	 network	 enabling	 the	 use	 of	 a	 VCARD	 is	
   unavailable, you may not be able to undertake transactions
   or get information using the VCARD.


other ImPortant InformatIon
There are some other important things that you need to be
aware of about the Product:
•	 It	 does	 not	 generate	 any	 interest	 or	 other	 return	 to	 the	
   holder. In other words, you do not earn interest on the
   funds available to be used.
•	 Although	Heritage	is	an	authorised	deposit-taking	institution	
   carrying on banking business in Australia, a VCARD is not
   backed by a deposit account with Heritage.




                                                                         2   See section 1 “Definitions” of the Terms and Conditions for the Customer Assistance number.
Vcard Product disclosure statement                                                                                                4




Terms and Conditions
1. defInItIons                                                     •	 you/your	–	means	the	person	who	has	requested	and	been	
                                                                      (or is to be) issued with the VCARD.
•	 Activate	– means you going to the Website and following
   the instructions given on that Website to enable you to         •	 The	singular	includes	the	plural	and	vice	versa.
   access the Visa number and associated security details
                                                                   •	 References	to	days,	times	or	periods	of	time	in	these	Terms	
   of a VCARD and subsequently use these details for
                                                                      and Conditions are reckoned according to Eastern United
   making transactions.
                                                                      States time.
•	 Available	Balance	– means the monetary value recorded
   by us or our agent as available for transactions using a
   VCARD, as denominated in Australian dollars, less any           2. IntroductIon
   purchases, authorisations, fees and charges or other            •	 These	Terms	and	Conditions	govern	the	use	of	a	VCARD.	
   amounts debited under these Terms and Conditions.                  Please read them carefully and keep a copy for your
•	 Customer	 Assistance	 – means 1800 204 968 and any                 records. By Activating a VCARD or using a VCARD, you
   additional or replacement phone number or numbers                  agree to be bound by these Terms and Conditions (but
   we notify to you as customer assistance numbers for the            these are not the only ways that you can be taken to have
   purposes of these Terms and Conditions from time to time.          agreed to be bound by these Terms and Conditions).

•	 CVV2	– stands for Card Verification Value. It is an important   •	 You	must	Activate	a	VCARD	at	the	Website	prior	to	any	use.
   3 digit security code required for making Visa transactions     •	 Allowing	 someone	 else	 to	 use	 a	 VCARD	 is	 completely	 at	
   on the internet, over the phone and by mail order.                 your discretion. All transactions using a VCARD (whether
•	 EFT	 Code	 – means the Electronic Funds Transfer Code              by you or someone else) are your responsibility.
   of Conduct issued by the Australian Securities and              •	 By	agreeing	to	these	Terms	and	Conditions,	you	agree	that	
   Investments Commission on 1 April 2001, as amended on              you are financially responsible for all uses of the VCARD.
   18 March 2002, and includes any subsequent amendments
   or replacements that the Issuer adopts.                         •	 By	agreeing	to	these	Terms	and	Conditions,	you	also:

•	 Funds	 Credit	 – means the loading of funds available for       -   acknowledge that you have been given a copy of the
   transactions using a VCARD.                                         Product Disclosure Statement (PDS) in which these Terms
                                                                       and Conditions are included; and
•	 Issuer – means Heritage Building Society Limited
   ACN 087 652 024.                                                -   acknowledge and agree to the information and disclosures
                                                                       contained in the PDS.
•	 Negative	Balance	–	means a negative rather than positive
   Available Balance, arising because the debits using a           •	 The	Issuer	is	a	subscriber	to	the	EFT	Code.	We	warrant	that,	
   VCARD exceed the total Funds Credits.                              for as long as we remain a subscriber to the EFT Code, we will
                                                                      comply with it in our dealings with you relating to a VCARD.
•	 Rêv	–	means Rêv Australia Pty Ltd ACN 117 378 953.
                                                                   •	 You	acknowledge	and	agree	to	the	disclosures	and	other	
•	 Terms	and	Conditions	– means these terms & conditions.             information contained in the Product Disclosure Statement
•	 Unauthorised	 Transaction	 –	 means a transaction not              in which these Terms and Conditions are printed. Those
   authorised by you, but does not include any transaction            disclosures and information form part of the agreement
   carried out by you or by anyone performing the transaction         between you and the Issuer except to the extent that these
   with your knowledge and consent.                                   Terms and Conditions provide otherwise or qualify the
                                                                      disclosures and information.
•	 VCARD	–	means VCARD Visa Prepaid card number, expiry
   date and CVV2 security code.
                                                                   3. a Vcard
•	 we/us/our	–	means the Issuer.
                                                                   •	 A	VCARD	is	a	Visa	Prepaid	card	number	and	a	VCARD’s	
•	 Website	 –	 means www.virtualVcard.com and any
                                                                      Funds Credits must be paid before the VCARD is used.
   additional or replacement Website we notify to you as the
   Website for the purposes of these Terms and Conditions          •	 A	VCARD	is	not	reloadable.	You	can	only	add	Funds	Credits	
   from time to time.                                                 at the time of purchase.
Vcard Product disclosure statement                                                                                                            5




•	 A	 VCARD	 allows	 purchases	 to	 be	 made	 wherever	 Visa	           5. actIVatInG and usInG the Vcard
   cards are honoured in a card not present environment (for
                                                                        •	 You	 will	 need	 to	 Activate	 a	 VCARD	 before	 using	 it.	 You	
   example over the internet, by phone or by mail order) if a
                                                                           can do this at the Website by following the prompts to
   sufficient Available Balance exists.
                                                                           Activate a new VCARD. The first time you Activate a
•	 A	VCARD	is	not	a	credit	card.                                           VCARD you will be required to register some personal
                                                                           details for security purposes.
•	 Every	VCARD	remains	the	property	of	the	Issuer	and	you	
   must surrender it to the Issuer if we or our agent ask for it        •	 A	VCARD	can	be	used	anywhere	Visa	cards	are	accepted	
   to be surrendered.                                                      and a physical card is not required to complete the
                                                                           purchase, including online, over the phone and mail order
                                                                           purchase transactions.
4. obtaInInG a Vcard
                                                                        •	 You	agree	not	to	make	or	attempt	to	make	transactions	that	
•	 You	can	purchase	a	VCARD	either	direct	by	completing	a	                 exceed the Available Balance.
   purchase order form online or at any participating retailers
   around Australia.                                                    •	 If	 you	 make	 or	 attempt	 to	 make	 any	 transactions	 that	
                                                                           exceed the Available Balance then you will be liable for any
•	 You	can	purchase	a	VCARD	in	amounts	from	$50	to	$1,000	          	      Negative Balance plus a fee charged by us3, along with
   (Australian dollars). Some retail outlets may place restrictions        any costs or interest we incur in recovering or attempting
   on load values.                                                         to recover from you the amount you owe us.
•	 When	 purchasing	 direct	 you	 must	 complete	 an	 online	           •	 If	 a	 Negative	 Balance	 arises,	 that	 does	 not	 mean	 that	 a	
   purchase order form and then make payment by BPAY®,                     Negative Balance will be allowed to arise or be increased
   cheque or money order for the amount of the VCARD plus                  on subsequent occasions. This is the case regardless
   the	 $5.50	 handling	 fee.	 Once	 your	 payment	 is	 confirmed	         of whether you have been charged a fee relating to the
   you will be sent a 13-digit VCARD voucher number and                    Negative Balance arising.
   reference number by email or SMS messaging (whichever
   transmission method you choose).                                     •	 You	can	use	a	VCARD	as	often	as	you	like,	provided	that	
                                                                           you do not exceed the Available Balance and the expiry
•	 When	 purchasing	 at	 participating	 retailers	 you	 will	 need	        date for the VCARD has not passed.
   to make payment for the amount of the VCARD plus the
   $5.50	handling	fee.	The	retailer	will	then	give	you	a	VCARD	         •	 We	may	restrict	or	stop	the	use	of	a	VCARD	if	excessive	use	
   receipt or carrier containing a 13-digit VCARD voucher                  of the VCARD or other suspicious activities are noticed.
   number and reference number.                                         •	 You	cannot	“stop	payment”	on	any	transaction	after	it	has	
•	 Once	you	have	completed	the	purchase	of	a	VCARD,	you	will	              been completed. If you have a problem with a purchase
   need to register at the Website and Activate the VCARD by               made with a VCARD, or a dispute with a merchant, you
   using your voucher number and reference number to get a                 must deal directly with the merchant involved. If you cannot
   16-digit VCARD Visa card number and security details. For               resolve the dispute with the merchant, you can contact Rêv
   security purposes your VCARD’s expiry date and 3-digit CVV2             through the Website or Customer Assistance. You should
   security code will be sent to you separately via email or SMS           not, in any circumstances, contact Visa.
   messaging (whichever transmission method you choose).                •	 If	you	are	entitled	to	a	refund	for	any	reason	relating	to	a	
•	 You	will	only	need	to	register	once.	Subsequent	VCARDs	                 VCARD transaction, you agree to accept the refund under
   you purchase can be activated by logging on to the Website              the policy of that specific merchant. Refunds may be in the
   using your registration details and following the prompts to            form of a credit to the VCARD, cash refund or store credit.
   Activate a new VCARD.                                                   If the VCARD expires or is revoked before you have spent
                                                                           any Funds Credit resulting from a refund (whether or not
•	 You	are	responsible	for	and	must	take	reasonable	care	to	               the original transaction being refunded was made using
   ensure all the information you provide when registering as              the VCARD) then you will have no access to those funds.
   a VCARD user or purchasing a VCARD is true, complete
   and accurate.                                                        •	 We	 are	 not	 liable	 in	 any	 way	 when	 an	 authorisation	 is	
                                                                           declined for any particular transaction regardless of reason.
•	 The	Issuer	and	Rêv	accept	no	responsibility	or	liability	for	
   late, lost or misdirected SMS messages or emails caused              •	 A	 VCARD	 cannot	 be	 used	 at	 ATMs	 or	 for	 purchases	
   by inaccurate provision of personal details by you, or by               where a physical card is required to authorise the purchase
   system constraints or failures experienced by your email or             transaction.
   mobile phone service providers.                                      •	 You	are	responsible	for	all	transactions	using	a	VCARD.




®   Registered to BPAY Pty Ltd ABN 69 079 137 518                       3   See section 7 “Fees and charges” of these Terms and Conditions.
Vcard Product disclosure statement                                                                                                                                                    6




•	 If	 you	 permit	 someone	 else	 to	 use	 a	 VCARD,	 you	 will	 be	                              onlIne fees
   responsible for any transactions initiated by that person                                           – Available Balance enquiry . . . . . . . . . . . . . . . no charge
   with the VCARD.
                                                                                                       – Online enquiry . . . . . . . . . . . . . . . . . . . . . . . . no charge
•	 You	 may	 not	 make	 pre-authorised	 regular	 payments	                                             – Online activation . . . . . . . . . . . . . . . . . . . . . . no charge
   through the use of a VCARD.
                                                                                                   telePhone suPPort fees
•	 We	accept	no	responsibility	for	the	refusal	of	any	merchant	
                                                                                                       – IVR (automated balance or transaction enquiry) . .$1.50
   to honour a VCARD.
                                                                                                       – Live operator telephone customer service call to
                                                                                                         Customer Assistance . . . . . . . . . . . . . . . . . . . . . . . .$3.99
6. funds credIts and lImIts
                                                                                                   document fee
•	 Funds	 Credits	 can	 only	 be	 loaded	 at	 the	 time	 of	 the	 initial	                             – Paper copies of any documentation requested
   VCARD purchase. This is not a facility by which the Issuer takes                                      (per document issued) . . . . . . . . . . . . . . . . . . . . . . . $10
   other deposits from you. For example, you will not be able to
   load Funds Credits at the Issuer’s branches or other outlets.                                   funds redemPtIon fee
                                                                                                       – Fee charged to have funds on a VCARD redeemed . . $10
•	 You	 cannot	 merge	 funds	 from	 two	 or	 more	 VCARDs	 or	
   transfer funds from one VCARD to another.                                                       other fees

•	 You	can	purchase	a	VCARD	and	load	the	Funds	Credits	by	                                             – Foreign exchange fee (if a VCARD is used for purchases in
   using BPAY. BPAY is an electronic payment service by which                                            any currency other than Australian dollars or purchases with
   payments can be made through a number of Australian                                                   any merchant located outside Australia) (see example below)
   banks, building societies and credit unions. To purchase                                              - 3.5% of the australian dollar amount of the transaction5
   and load Funds Credits by BPAY you may need to register                                             – Fee charged on expiry of the VCARD (see example below)
   for internet or phone banking with your financial institution4.                                       -	The	Available	Balance	on	expiry
•	 It	can	take	up	to	72	hours,	depending	on	the	time	of	your	BPAY                                      –	 Re-request SMS dispatch of VCARD Security Details
   transaction, for your funds to be available for use. Delays                                            -	50¢	charged	to	your	mobile	phone
   that are out of our control may occur because of weekends,
   public holidays or any issues with the BPAY system.                                                 – Any government duty, tax or charge relating to the VCARD or
                                                                                                         any transaction - the amount of the duty, tax or charge
•	 You	 can	 also	 purchase	 a	 VCARD	 and	 load	 the	 Funds	
                                                                                                       – Negative Balance fee (whenever an amount debited against
   Credits by using an electronic payment service offered by
                                                                                                         the Available Balance results in a Negative Balance or an
   participating retailers.
                                                                                                         increase in an already existing Negative Balance) - $15.00
•	 The	minimum	Funds	Credit	that	can	be	loaded	on	a	VCARD	
   is	$50.00	(Australian	dollars).
                                                                                                   eXamPle of foreIGn eXchanGe fee
•	 The	maximum	Funds	Credit	that	can	be	loaded	on	a	VCARD	
   is	 $1,000.00	 (Australian	 dollars).	 Some	 retail	 outlets	 may	                              Suppose:
   place restrictions on load values.                                                              •	 you	 make	 a	 purchase	 from	 a	 merchant	 located	 outside	
                                                                                                      Australia (in the USA);
                                                                                                   •	 at	the	time,	Visa’s	prevailing	exchange	rate	is	$1.00	US	=	
7. fees and charGes
                                                                                                      $1.34	Australian;	and
You agree to pay us the fees and charges provided in these
                                                                                                   •	 you	spend	$200.00	US.
Terms and Conditions. Whenever any of those fees and charges
is incurred, you authorise us to deduct it from the Available                                      The	Australian	dollar	amount	is	$200.00	x	$1.34	=	$268.00.
Balance and reduce the Available Balance accordingly.                                              The	foreign	exchange	fee	is	therefore	3.5%	x	$268.00	=	$9.38.
•	 All	 fees	 and	 charges	 are	 expressed	 in	 Australian	 dollars	
   and are inclusive of any applicable GST.                                                        eXamPle of fee charGed on eXPIrY of Vcard
•	 The	fees	and	charges	applying	are	as	follows:                                                   Suppose:
                                                                                                   •	 the	VCARD	expires;	and
Vcard handlInG fee & rePlacement fees                                                              •	 at	the	time	of	expiry,	the	Available	Balance	was	$12.35.
    – VCARD Handling Fee . . . . . . . . . . . . . . . . . . . . . . .$5.50                        •	 the	fee	charged	on	expiry	is	$12.35	(equaling	the	Available	
                                                                                                      Balance at the time of expiry). The Available Balance is
                                                                                                      reduced to zero.


4   Your financial institution may charge transaction fees relating to Funds Credits transmitted   5   The Australian dollar amount of the transaction is calculated according to VISA’s
    by BPAY.                                                                                           prevailing exchange rate.
Vcard Product disclosure statement                                                                                                                      7




8. lImItatIons on use of Vcard                                                        10. lIabIlItY for unauthorIsed transactIons
•	 The	following	limitations	apply	to	a	VCARD:                                        •	 For	as	long	as	the	Issuer	remains	a	subscriber	to	the	EFT	
                                                                                         Code, your liability for losses arising from Unauthorised
     – A VCARD may not be used for, and authorisation may be
                                                                                         Transactions will be determined under the EFT Code.
       declined for, any illegal transactions.
                                                                                      •	 You	will	not	be	liable	for	losses	resulting	from	Unauthorised	
     – A VCARD cannot be used to obtain cash over the counter
                                                                                         Transactions where it is clear that you have not contributed
       at a financial institution or withdraw cash from an ATM.
                                                                                         to the loss.
     – A VCARD cannot be used for purchases where a physical
                                                                                      •	 You	will	not	be	liable	for	losses	resulting	from	Unauthorised	
       card is required to authorise the purchase transaction.
                                                                                         Transactions that are caused by the fraudulent or negligent
     – When using a VCARD with some merchants (such as                                   conduct of:
       hotels, rental cars, restaurants, cruise ships) or for mail
                                                                                         – our staff or agents;
       order purchases, VCARD “tolerance limits” may apply. This
       means that the merchant may obtain an authorisation or                            – companies involved in networking arrangements; or
       approval on the VCARD for an amount up to 20% or more
                                                                                         – merchants who are linked to the electronic funds transfer
       than the total bill (or anticipated bill) to cover additional items
                                                                                           system or of their agents or employees.
       such as tips and incidentals or to ensure that adequate funds
       are available to cover the final purchase. The entire amount                   •	 You	will	not	be	liable	when	Unauthorised	Transactions:
       of the authorisation or approval will be debited and will not
                                                                                         – happen after notification to us that any VCARD has been
       form part of the Available Balance until the authorisation or
                                                                                           misused, lost or stolen or that the security of the VCARD
       approval clears, although only the amount actually spent
                                                                                           Visa number, expiry date and CVV2 security code has
       or authorised will be finally deducted from the Available
                                                                                           been breached;
       Balance after the authorisation or approval clears.
                                                                                         – happen before you receive the VCARD Visa number,
     – Periodic transaction limits apply to a VCARD. These limits
                                                                                           expiry date and CVV2 security code
       are as follows:
       – Purchases made at VISA merchants in a 24 hour                                   – are made with forged, faulty, expired or cancelled VCARD
       period are limited to $1,000.00 (Australian dollars).                               numbers (as applicable); or
                                                                                         – are the result of the same transaction being incorrectly
9.    securItY of Vcard, eXPIrY date and cVV2                                              debited more than once to the same Available Balance.
      securItY code                                                                   •	 You	 will	 be	 liable	 for	 losses	 resulting	 from	 Unauthorised	
                                                                                         Transactions where we can prove on the balance of
•	 You	must	promptly	notify	us	if:
                                                                                         probability that you contribute to the losses through:
     – a VCARD is misused or stolen;
                                                                                         – fraud;
     – a VCARD is not working properly;
                                                                                         – voluntarily disclosing the relevant VCARD Visa number,
     – the security of your VCARD Visa number, expiry date and                             expiry date and CVV2 security code to anyone, including
       CVV2 security code are breached in any way; or there is                             a family member or friend;
       reason to believe any of the above might occur or might
                                                                                      •	 You	 will	 be	 liable	 for	 losses	 resulting	 from	 Unauthorised	
       have occurred.
                                                                                         Transactions where we can prove on the balance of probability
•	 If	there	is	an	unreasonable	delay	in	giving	this	notification,	                       that you contributed to the losses through unreasonably
   you may be responsible for some of the losses occurring                               delaying notification of the misuse, loss or theft of the VCARD
   as a result of the delay.                                                             or that the security of the relevant VCARD Visa number, expiry
                                                                                         date and CVV2 security code has been breached. However,
•	 The	notification	can	be	made	by	phone	to	Customer	Assistance6
                                                                                         your liability is limited to losses occurring between the time
   or via the Website. The notification must then be confirmed in
                                                                                         that you became aware (or should reasonably have become
   writing. We may require the written confirmation to be made on
                                                                                         aware) of the misuse, loss, theft or security breach and when
   a particular form or sent to a particular address.
                                                                                         we were actually notified and will not be any higher than that
•	 We	will	not	issue	a	replacement	VCARD	or	transfer	or	merge	                           portion of the losses incurred:
   unused funds with a second VCARD, however where the
                                                                                         – on any one day, which exceed any daily transaction limit
   security of your VCARD is compromised we will block the use of
                                                                                           applicable to the VCARD; or
   the VCARD and you may submit a request to redeem funds by
   logging on to the website and following the funds redemption                          – exceeding the Available Balance.
   request instructions. Fees apply7.



6    Charges apply. See section 7 “Fees and charges” of these Terms and Conditions.

7    See section 7 “Fees and charges” of these Terms and Conditions.
Vcard Product disclosure statement                                                                                                                               8




    – you will be liable for losses resulting from other                    – we are satisfied that there are no further amounts that we
      Unauthorised Transactions not described above.                          will be debiting, or that we anticipate debiting, against
                                                                              the Available Balance;

11. transactIon hIstorY                                                     – you give us instructions, on any form we require, for the
                                                                              payment of the Available Balance.
•	 You	may	check	the	Available	Balance	and	a	VCARD’s	transaction	
   history 24 hours a day, 7 days a week at the Website.
                                                                       14. lIabIlItIes and dIsclaImers
•	 You	 may	 also	 learn	 the	 Available	 Balance	 and	 VCARD’s	
   transaction history by phoning Customer Assistance.                 •	 We	are	not	liable	if:
   Fees apply8.
                                                                            – through no fault of our own, the Available Balance is not
•	 If	you	notice	any	error	(or	possible	error)	in	any	transaction	            enough to cover a transaction;
   relating to a VCARD, then you must notify Customer
                                                                            – a terminal or system does not work properly;
   Assistance immediately. We may request you to provide
   additional written information concerning any error (or                  – circumstances beyond our control prevent a transaction,
   possible error) and you must comply with that request.                     despite any reasonable precautions having been taken
                                                                              by us;

12. Vcard eXPIrY                                                            – any failure due to events outside our reasonable control;

•	 A	VCARD	is	valid	until	the	expiry	date	provided	to	you	by	               – any system failure or industrial dispute;
   email or SMS.                                                            – the way in which any refusal to accept the VCARD is
•	 A	VCARD	cannot	be	used	after	expiry.                                       communicated;

•	 At	 expiry,	 we	 will	 charge	 a	 fee	 equal	 to	 the	 Available	        – any indirect, special or consequential losses;
   Balance, reducing the Available Balance to zero9. We will                – any infringement by you of any currency laws in the
   not give you any notice before this happens.                               country where the VCARD is issued or used;
                                                                            – any dispute between you and the supplier of any goods
tIPs on aVoIdInG or mInImIsInG the fee                                        or services purchased with the VCARD;

•	 The	effect	of	charging	this	fee	on	expiry	of	a	VCARD	is	to	              – our taking any action required by any government,
   reduce the Available Balance to zero. In other words, the                  federal or state law or regulation or court order; or
   Available Balance is forfeited.                                          – anything specifically excluded or limited elsewhere in
•	 By	undertaking	transactions	before	the	VCARD	expires,	the	                 these Terms and Conditions.
   Available Balance on expiry can be minimised.                       •	 However,	 your	 liability	 for	 Unauthorised	 Transactions	 will	
                                                                          be determined according to the EFT Code11.
13. Vcard reVocatIon and cancellatIon                                  •	 Our	 liability	 in	 any	 event	 (other	 than	 in	 relation	 to	
•	 We	 may	 revoke	 a	 VCARD	 at	 any	 time	 without	 cause	 or	          Unauthorised Transactions12) shall not exceed the amount
   notice. If we or our agent ask you to, you must destroy                of the Available Balance.
   the revoked VCARD Visa number, expiry date and CVV2                 •	 If	any	warranties	or	conditions	are	implied	because	of	Part	
   security code and you must not use the revoked VCARD.                  2 of the Australian Securities and Investments Commission
   When you destroy the VCARD, you must give us your                      Act 2001 or
   correct name and contact address.
                                                                       •	 Any	similar	law	in	respect	of	services	supplied	under	these	
•	 You	may	ask	for	a	VCARD	to	be	cancelled	at	any	time.	If	               Terms and Conditions or in connection with a VCARD, then
   you ask for the VCARD to be cancelled and we or our agent              our liability for a breach of such a warranty or condition will
   ask you to, you must destroy the cancelled VCARD Visa                  in any event limited to:
   number, expiry date and CVV2 security code and you must
                                                                            – the supplying of the services again; or
   not use the cancelled VCARD.
                                                                            – the payment of the cost of having the services
•	 On	 the	 revocation	 or	 cancellation	 of	 the	 VCARD,	 at	 your	
                                                                              supplied again.
   request, we will pay the Available Balance to you when:
    – we are satisfied that there are no uncancelled or
      unexpired authorisations or approvals on the VCARD10;



8   See section 7 “Fees and charges” of these Terms and Conditions.    10   See section 8 “Limitations on use of Card” of these Terms and Conditions.

9   See section 7 “Fees and charges” of these Terms and Conditions.    11   See section 10 “Liability for Unauthorised Transactions” of these Terms and Conditions.

                                                                       12   Unauthorised Transactions are dealt with in section 10 “Liability for Unauthorised
                                                                            Transactions” of these Terms and Conditions.
Vcard Product disclosure statement                                                                                                              9




•	 The	Issuer	and	Rêv:                                                   17. communIcatIons
     – do not make or give any express or implied warranty or            •	 You	 agree	 that	 we	 may	 give	 written	 notices	 or	 other	
       representation in connection with a VCARD (including                 communications to you under or in connection with these
       the VCARD type, quality or standard of fitness for any               Terms and Conditions either:
       purpose); and
                                                                              – by writing to you at your residential or postal address last
     – are not liable for any loss you suffer (including indirect               known to us;
       or consequential loss) arising in connection with the
                                                                              – by giving it to you personally or leaving it at your
       VCARD (whether a failure to provide the VCARD or its
                                                                                residential or postal address last known to us;
       loss, theft or destruction).
                                                                              – by electronic communication to your e-mail address or
•	 All	conditions,	warranties	or	other	terms	implied	by	law	are	
                                                                                fax number last known to us or which you last gave us
   excluded to the fullest extent permitted by applicable laws
                                                                                for sending;
   and regulations.
                                                                              – notices and communications to you; or
•	 Any	failure	or	delay	to	enforce	a	term	of	these	Terms	and	
   Conditions does not mean a waiver of them.                                 – if the notice or communication is not personal to you – by
                                                                                publishing a notice in a newspaper circulating nationally
                                                                                in Australia.
15. foreIGn transactIons
                                                                         •	 For	 the	 purpose	 of	 giving	 you	 information	 that	 we	 are	
•	 The	Available	Balance	is	in	Australian	dollars.                          required to provide under the EFT Code:
•	 Transactions	 made	 in	 a	 currency	 other	 than	 Australian	              – we will only do so by electronic communication if
   dollars will be subject to the prevailing Visa exchange rate                 you have made a specific positive election to accept
   at the time plus a 3.5% foreign exchange fee13.                              electronic communications;
                                                                              – you have the right to vary your nominated e-mail address
16. PrIVacY and InformatIon collectIon                                          or fax number;

•	 Information	will	be	disclosed	to	third	parties	about	a	VCARD,	             – you have the right to terminate your agreement to receive
   or transactions made with a VCARD, whenever allowed by                       the information electronically ; and
   law and also when necessary:
                                                                              – if within 6 months after the electronic communication is
     – for completing a transaction;                                            given, you ask Customer Assistance for a paper copy of
                                                                                the information provided electronically, the paper copy
     – in order to verify the existence and condition of
                                                                                will be provided to you. A fee applies14.
       a VCARD;
                                                                         •	 If	 we	 give	 a	 notice	 or	 other	 communication	 to	 you	 by	 e-
     – to utilise services of affiliates who assist in providing
                                                                            mail, the content of the notice or communication may be:
       a VCARD;
                                                                              – set out in the body of the e-mail;
     – if you give us permission;
                                                                              – included as an electronic document attached to the e-
     – if you owe us money;
                                                                                mail; or
     – if there are legal proceedings in connection with a
                                                                              – made available at the Website for retrieval by you (with
       VCARD; or
                                                                                the e-mail advising you of this and of the general nature
     – to protect against potential fraud and other crimes.                     of the information, and giving you the ability to readily
                                                                                retrieve the information electronically).
•	 A	 full	 privacy	 policy	 can	 be	 viewed	 at	 the	 Website.	 This	
   policy sets out our guidelines on management of your                  •	 If	we	give	a	notice	or	other	communication	to	you:
   personal information.
                                                                              – by writing to you – you are taken to have received it when
                                                                                it would be delivered in the ordinary course of the post;
                                                                              – by giving it to you personally or leaving it for you – you
                                                                                are taken to have received it on the day of delivery; or
                                                                              – electronically – you are taken to have received it on the
                                                                                day it is transmitted.




13   See section 7 “Fees and charges” of these Terms and Conditions.     14   See section 7 “Fees and charges” of these Terms and Conditions.
Vcard Product disclosure statement                                                                                                                       10




•	 In	addition	to	the	ways	set	out	in	these	Terms	and	Conditions,	                          19. PartIes
   we may give you a notice or other communication by using
                                                                                            •	 The	 Issuer	 has	 the	 right	 to	 transfer	 the	 agreement	
   any method allowed or required by a law or the EFT Code.
                                                                                               between you and the Issuer, governed by these Terms and
   If a law or the EFT Code requires us to use a particular
                                                                                               Conditions, at any time.
   method, we will do so.
                                                                                            •	 If	the	Issuer	does	this,	the	party	to	which	the	agreement	
•	 You	agree	that,	for	the	purpose	of	telephone	communications	
                                                                                               is transferred assumes all of the Issuer’s rights and
   originated or received by us or Customer Assistance or
                                                                                               obligations under the agreement. From then on, references
   through the Website, and for the purpose of electronic
                                                                                               in these Terms and Conditions to the Issuer or us are to
   communications received by us or Customer Assistance
                                                                                               be read as references to the party to which the agreement
   or through the Website, we or Customer Assistance or the
                                                                                               was transferred.
   operator of the Website:
                                                                                            •	 You	cannot	transfer	any	of	your	rights	or	obligations	under	
     – may verify your identity by reference to any or all of the
                                                                                               the agreement.
       information given by you when applying for a VCARD
       or during                                                                            •	 The	Issuer	may	use	service	providers	or	agents	to	perform	
                                                                                               any function under the agreement and to exercise any or
     – Activation or any changes made to this information; and
                                                                                               all of the Issuer’s rights.
     – may proceed on the basis that we or they are dealing
       with you if satisfied by that verification.
                                                                                            20. the WebsIte
•	 You	 must	 notify	 us	 immediately	 of	 any	 change	 to	 your	
   address and other contact details through the Website. You                               •	 Although	 considerable	 effort	 is	 expended	 to	 make	 the	
   should also notify us through the Website if you change                                     Website and any other operating communication channels
   your name. We will not be responsible if you do not receive                                 available at all times, no warranty is given that these
   any notice or correspondence that has been sent in                                          channels will be available and error free every minute of
   accordance with the contact details you have provided.                                      every day.

•	 We	may	also	contact	you	to	inform	you	of	product	updates	                                •	 You	agree	that	neither	the	Issuer	nor	Rêv	is	responsible	for	
   or promotions via your nominated postal address, email                                      temporary interruptions in service due to failure beyond
   address or mobile number. Any communication will be                                         their control including, but not limited to, the failure of
   in line with our Privacy Policy, which can be viewed in                                     interconnecting operating systems, computer viruses, forces
   full on the Website. You can choose not to receive these                                    of nature, labour disputes and armed conflicts.
   communications by letting Rêv know by phone, via the                                     •	 The	Issuer	does	not	maintain	the	Website.	You	agree	that	
   Website or by responding with STOP to communication                                         the Issuer is not responsible for any content on the Website
   received via mobile phone.                                                                  other than content relating specifically to you, the Available
                                                                                               Balance or a VCARD.

18. chanGes to these terms and condItIons
•	 We	may	change	these	Terms	and	Conditions	at	any	time.	A	                                 21. GoVernInG laW
   change may:                                                                              •	 Any	legal	questions	concerning	these	Terms	and	Conditions,	
     – change the fees payable under these Terms and                                           the agreement between you and the Issuer (which is
       Conditions or bring in new fees;                                                        governed by these Terms and Conditions) or a VCARD will
                                                                                               be decided under the laws of Queensland, Australia.
     – bring in new Terms and Conditions;
                                                                                            •	 Any	 legal	 proceedings	 concerning	 these	 Terms	 and	
     – alter these Terms and Conditions in some other way.                                     Conditions, the agreement between you and the Issuer
•	 We	will	notify	you	in	advance	of	most	changes,	which	will	                                  (which is governed by these Terms and Conditions) or
   take effect no earlier than 20 days after the notification15.                               a VCARD may be conducted in the courts at Brisbane,
                                                                                               Queensland, Australia.
•	 However,	 changes	 necessitated	 by	 an	 immediate	 need	 to	
   restore or maintain the security of the system in which a
   VCARD is used can be made earlier or without notification.
•	 Apart	from	that,	these	Terms	and	Conditions	can	only	be	
   changed in writing. A change is not effective unless we give
   a written notification of it or we agree in writing to it.




15   See section 18 “Communications” of these Terms and Conditions for details of how the
     notification will be given.

				
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