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Final Juror Questionnaire

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Final Juror Questionnaire Powered By Docstoc
					Proof5   05/03/2008   17:10    Page 1




                 Ref No: XXXXXX

                 Dear XXX

                 I am writing to ask for your help in improving the service provided to people called for jury
                 service.

                 Ipsos MORI are conducting this survey on behalf of Her Majesty’s Court Service to help courts
                 understand what people think about the service they have received. We’d like to hear about your
                 experience of being called for jury service. It doesn’t matter if you sat on any trials or not, it is
                 important that we hear everybody’s views

                 All the information we collect will be kept in the strictest confidence and used for research
                 purposes only. This questionnaire does not ask you anything specific to any cases you sat on,
                 we just want to know what you think about the service in general and the way you have been
                 treated. It will not be possible to identify any particular individual or address in the results.

                 If you have any questions or concerns about this survey please do not hesitate to contact Billie
                 Lever Taylor at Ipsos MORI on 0207 347 3956 or e-mail billie.levertaylor@ipsos-mori.com.

                 I very much hope you will be able to take part and feel sure that you will find it interesting.
                 Thank you very much for your help in advance. Please return the completed questionnaire in
                 the pre-paid envelope provided with this questionnaire as soon as possible or by XXX at the
                 latest. No stamp is required.

                 Yours sincerely,




                 Ashley Ames
                 Research Director, Ipsos MORI




                                   If you require a large print copy please contact
                              Billie Lever Taylor at Ipsos MORI on 0207 347 3956 or
                                       e-mail billie.levertaylor@ipsos-mori.com
Proof5   05/03/2008   17:10   Page 2




    OVERALL PRIORITIES                                             ABOUT YOURSELF                                                     PRE-COURT EXPERIENCE                                                               E-mailing the Jury Central Summoning Bureau
    Q27. Overall, which of these (maximum of two) are most         THESE QUESTIONS ARE TO ENSURE WE ARE HEARING THE VIEWS FROM        (Being summoned by the Jury Central Summoning Bureau                               Q6. Did you contact the Jury Central Summoning Bureau
         important to you regarding the service you received       A RANGE OF DIFFERENT PEOPLE.                                       (JCSB) and everything prior to attending court)                                          by e-mail before attending court?
         from the court as a juror?                                Qa Age              18-24                      45-54                                                                                                          Yes
                                                                                                                                      Your Jury Summons
         Recognition of your contribution to the                                       25-34                      55-64                                                                                                          No
                                                                                                                                      Q1. Did you receive your jury summons early enough to
         criminal justice service                                                      35-44                      65+                                                                                                            If yes, please rate the overall service you received:
                                                                                                                                            allow you to make any necessary arrangements?
         How staff deal with jurors                                                                                                                                                                                              Very satisfied
                                                                                                                                              Yes
         Time spent waiting                                                                                                                                                                                                      Fairly satisfied
                                                                   Qb Gender           Male                       Female                      No
         Information about your jury service                                                                                                                                                                                     Neither satisfied nor dissatisfied
         Safety and security                                                                                                                                                                                                     Fairly dissatisfied
                                                                                                                                      Q2.     How easy did you find the jury summons to complete?
         Disabled access / facilities                              Qc Do you have any long-term illness, health problem or                                                                                                       Very dissatisfied
         Court environment                                            disability which limits your daily activities or the work you           Very easy                                                                          Don’t know/can’t remember
         Refreshments provided at court                               can do?                                                                 Fairly easy                                                                        Not applicable
         None of these                                                                 Yes                        No                          Neither easy nor difficult
         Don’t know                                                                                                                           Fairly difficult
                                                                                                                                                                                                                         Information provided to you by the Jury Central
                                                                                                                                              Very difficult                                                             Summoning Bureau
                                                                   Qd Do you have any children aged under 16?                                 Don’t know/can’t remember
    Q28. Would you be willing to be re-contacted by Ipsos MORI                                                                                                                                                           Q7. How satisfied or dissatisfied were you with the
         or Her Majesty’s Courts Service to take part in further            Yes – aged 0-5            Yes – aged 6-10                         Not applicable                                                                   information you were sent before you attended court
         research to help to improve the service provided to                                                                                                                                                                   about...?
                                                                         Yes – aged 11-15                              No
         jurors in the future?                                                                                                        Q3.     How helpful did you find the guidance leaflet which                                                      Neither
           Yes                                                                                                                                accompanied your jury summons?                                                     Very
                                                                                                                                                                                                                               satisfied
                                                                                                                                                                                                                                            Fairly   satisfied nor   Fairly       Very
                                                                                                                                                                                                                                           satisfied dissatisfied dissatisfied dissatisfied
                                                                                                                                                                                                                                                                                              Don’t
                                                                                                                                                                                                                                                                                              know    N/A
           No                                                      Qe Which of these groups do you consider you belong to?                    Very helpful                                                                       a) What happens when you begin jury service
                                                                   WHITE                              BLACK OR BLACK BRITISH                  Fairly helpful
           IF YES, PLEASE PROVIDE A CONTACT TELEPHONE              British                            Caribbean                               Not very helpful                                                                   b) The allowances you are entitled to claim
           NUMBER AND THE MOST RELEVANT ADDRESS IF IT              Irish                              African                                 Not at all helpful
           IS DIFFERENT FROM THE ONE WHICH APPEARS ON              Any other White background         Any other Black background              Don’t know/can’t remember                                                          c) How to claim for loss of earnings or benefits
           THE FRONT OF THIS QUESTIONNAIRE                         (PLEASE WRITE IN)                  (PLEASE WRITE IN)
                                                                                                                                              Not applicable
                                                                                                                                                                                                                                 d) Items you need to take to court, e.g. identification
                                                                                                                                      Q4.     How satisfied or dissatisfied were you with the speed
                                                                   ASIAN OR ASIAN BRITISH             CHINESE OR OTHER                        with which you received a response to your summons
                                                                                                                                              reply from the Jury Central Summoning Bureau?
                                                                   Indian                             ETHNIC GROUP                                                                                                       Q8.     If you used it, how satisfied or dissatisfied were you
                                                                   Pakistani                          Chinese                                 Very satisfied                                                                     with the CJS Online Juror Walkthrough virtual tour?
                                                                   Bangladeshi                                                                Fairly satisfied
                                                                                                                                                                                                                                 Very satisfied
                                                                   Any other Asian background         Any other background                    Neither satisfied nor dissatisfied
                                                                   (PLEASE WRITE IN)                  (PLEASE WRITE IN)                                                                                                          Fairly satisfied
                                                                                                                                              Fairly dissatisfied
                                                                                                                                                                                                                                 Neither satisfied nor dissatisfied
                                                                                                                                              Very dissatisfied
                                                                                                                                                                                                                                 Fairly dissatisfied
                                                                                                                                              Don’t know/can’t remember
                                                                                                                                                                                                                                 Very dissatisfied
                                                                                                                                              Not applicable
                                                                   MIXED                                                                                                                                                         Don’t know/can’t remember
                                                                   White and Black Caribbean                                                                                                                                     Not applicable
                                                                   White and Black African                                            Telephoning the Jury Central Summoning Bureau
                                                                   White and Asian                                                    Q5. Did you telephone the Jury Central Summoning Bureau                            Q9.     Before you went to court how confident were you that
                                                                   Any other Mixed background (PLEASE WRITE IN)                             before attending court?                                                              you knew what to expect?
                                                                                                                                              Yes                                                                                Very confident
                                                                                                                                              No                                                                                 Fairly confident
                                                                                                                                              If yes, how satisfied or dissatisfied were you with … :                            Neutral
                                                                       Thank you for taking the time to complete this
                                                                       questionnaire. Please return it in the pre-paid                        Very       Fairly
                                                                                                                                                                    Neither
                                                                                                                                                                  satisfied nor   Fairly       Very        Don’t                 Not very confident
                                                                                     envelope by XXX
                                                                                                                                            satisfied   satisfied dissatisfied dissatisfied dissatisfied   know    N/A           Not at all confident
                                                                                                                                              a) The overall service you received when you                                       Don’t know/can’t remember
                                                                                                                                                 telephoned

                                                                                                                                              b) The information / advice you were given

                                                                                                                                              c) The speed with which your call was answered
Proof5   05/03/2008         17:10       Page 4




    General satisfaction with the Jury Central Summoning                              Information                                                                       Court Environment                                                                 Q22. Before you began your jury service, to what extent do
    Bureau                                                                            Q15. Now thinking about the information provided by the                           Q18. Now thinking about the court environment and                                      you agree or disagree that you had confidence in the
    Q10. Overall, how satisfied or dissatisfied were you with the                           court, overall how satisfied or dissatisfied were you                             facilities, overall how satisfied or dissatisfied were you                       Criminal Justice System?
         treatment you received from the Jury Central                                       with…?                                                                            with…?                                                                            Strongly agree
         Summoning Bureau before you attended court?                                         Very       Fairly
                                                                                                                   Neither
                                                                                                                 satisfied nor   Fairly       Very        Don’t                Very       Fairly
                                                                                                                                                                                                     Neither
                                                                                                                                                                                                   satisfied nor   Fairly       Very        Don’t               Tend to agree
           Very satisfied                                                                  satisfied   satisfied dissatisfied dissatisfied dissatisfied   know    N/A        satisfied   satisfied dissatisfied dissatisfied dissatisfied   know    N/A         Neither agree nor disagree
           Fairly satisfied                                                                  a) The video played to you on your first day of jury                              a) The choice and quality of refreshments available at                           Tend to disagree
                                                                                                service                                                                           the court                                                                     Strongly disagree
           Neither satisfied nor dissatisfied
           Fairly dissatisfied                                                                                                                                                                                                                                  Not applicable
           Very dissatisfied                                                                 b) The information given by court staff regarding court                           b) The cost of refreshments available at the court
                                                                                                procedures and facilities
           Don’t know/can’t remember                                                                                                                                                                                                                      Q23. Since finishing your jury service, to what extent do you
           Not applicable                                                                                                                                                      c) How well the waiting areas kept jurors safe and                              agree or disagree that you have confidence in the
                                                                                             c) The forms you needed being clear and easy to                                      separate from other court users                                              Criminal Justice System?
                                                                                                understand, eg. expenses claim form
    YOUR EXPERIENCE AT COURT                                                                                                                                                                                                                                    Strongly agree
    (Everything from your first day at court onwards)
                                                                                                                                                                               d) The comfort of the Jury Assembly Area                                         Tend to agree
                                                                                             d) If you required it, any information provided in
    Q11. About how long did it take you to travel to the court?                                                                                                                                                                                                 Neither agree nor disagree
                                                                                                alternative formats, e.g. large print, Braille, foreign                        e) The cleanliness of the Jury Assembly Area
                                                                                                language, etc.                                                                                                                                                  Tend to disagree
           Less than 30 minutes                                                                                                                                                   (including the toilet areas)                                                  Strongly disagree
           30 minutes to one hour
                                                                                                                                                                                                                                                                Not applicable
           1 hour to 1 and a half hours                                                      e) The help / information given about the choice of Holy                          f) Facilities for disabled jurors
           1 and a half hours to 2 hours                                                        book if you wished to swear an oath and the option
                                                                                                to affirm if you did not                                                                                                                                  Q24. Thinking about all the questions you have answered so
           More than two hours
                                                                                                                                                                                                                                                               far, how satisfied or dissatisfied were you with the
                                                                                                                                                                        AFTER JURY SERVICE                                                                     overall service provided by the court?
    Q12. How satisfied or dissatisfied were you with the length                                                                                                         Q19. To what extent did you understand the role you were
                                                                                      Waiting Times                                                                                                                                                             Very satisfied
         of time you had to travel to get to court?                                                                                                                          expected to play whilst on jury service?
                                                                                      Q16. Now thinking about the time you waited at court,                                                                                                                     Fairly satisfied
           Very satisfied                                                                                                                                                      Fully                                                                            Neither satisfied nor dissatisfied
                                                                                            overall, how satisfied or dissatisfied were you with…?
           Fairly satisfied                                                                                        Neither                                                     Mainly                                                                           Fairly dissatisfied
           Neither satisfied nor dissatisfied                                                Very       Fairly   satisfied nor   Fairly       Very        Don’t
                                                                                                                                                                               Partly                                                                           Very dissatisfied
                                                                                           satisfied   satisfied dissatisfied dissatisfied dissatisfied   know    N/A
           Fairly dissatisfied                                                                                                                                                 Not at all                                                                       Don’t know/can’t remember
                                                                                             a) The time you spent waiting to be selected for a trial
           Very dissatisfied                                                                                                                                                   Don’t know/ can’t remember                                                       Not applicable
           Don’t know/can’t remember                                                                                                                                           Not applicable
                                                                                             b) Being kept informed by Court staff of the reasons
           Not applicable                                                                       for any delay to your trial                                                                                                                               Q25. Had you been on jury service before?
                                                                                                                                                                        Q20. How quickly after submitting a valid claim for                                     Yes
    Q13. How many trials did you sit on?                                                                                                                                     allowances did you receive payment?
                                                                                                                                                                                                                                                                No
           None                                                                       How Staff Dealt With You                                                                 Within 5 days                                                                    If yes, was this time better or worse than last time?
           One                                                                        Q17. Overall, how satisfied or dissatisfied were you with                                6 to 10 days                                                                     Better
           More than one                                                                   each of the following aspects of the service provided                               11 to 15 days                                                                    The same
                                                                                           by the court?                                                                       16+ days                                                                         Worse
    Accessibility                                                                            Very       Fairly
                                                                                                                   Neither
                                                                                                                 satisfied nor   Fairly       Very        Don’t                Don’t know/ can’t remember                                                       Don’t know/ can’t remember
    Q14. Overall, how satisfied or dissatisfied were you with                              satisfied   satisfied dissatisfied dissatisfied dissatisfied   know    N/A
                                                                                                                                                                               Not applicable
         each of the following aspects of accessibility?                                     a) The politeness and helpfulness of court staff
                                                                                                                                                                                                                                                          Q26. What, if anything, would have improved your
                                                                                                                                                                        Q21. How satisfied or dissatisfied were you with the speed                             experience of jury service?
                                 Neither
           Very       Fairly   satisfied nor   Fairly       Very        Don’t
         satisfied   satisfied dissatisfied dissatisfied dissatisfied   know    N/A          b) Court staff treating you fairly and sensitively                              of payment?
           a) How easy it was to find the building – including
                                                                                                                                                                               Very satisfied
              following any directions provided                                              c) Easily identifiable staff available to deal with any                           Fairly satisfied
                                                                                                queries
                                                                                                                                                                               Neither satisfied nor dissatisfied
           b) Access for disabled jurors
                                                                                                                                                                               Fairly dissatisfied
                                                                                             d) The ability of court staff to respond to, and deal with,                       Very dissatisfied
                                                                                                your query there and then
                                                                                                                                                                               Don’t know/can’t remember
                                                                                                                                                                               Not applicable

				
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