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Proof5 05/03/2008 17:10 Page 1
Ref No: XXXXXX
Dear XXX
I am writing to ask for your help in improving the service provided to people called for jury
service.
Ipsos MORI are conducting this survey on behalf of Her Majesty’s Court Service to help courts
understand what people think about the service they have received. We’d like to hear about your
experience of being called for jury service. It doesn’t matter if you sat on any trials or not, it is
important that we hear everybody’s views
All the information we collect will be kept in the strictest confidence and used for research
purposes only. This questionnaire does not ask you anything specific to any cases you sat on,
we just want to know what you think about the service in general and the way you have been
treated. It will not be possible to identify any particular individual or address in the results.
If you have any questions or concerns about this survey please do not hesitate to contact Billie
Lever Taylor at Ipsos MORI on 0207 347 3956 or e-mail billie.levertaylor@ipsos-mori.com.
I very much hope you will be able to take part and feel sure that you will find it interesting.
Thank you very much for your help in advance. Please return the completed questionnaire in
the pre-paid envelope provided with this questionnaire as soon as possible or by XXX at the
latest. No stamp is required.
Yours sincerely,
Ashley Ames
Research Director, Ipsos MORI
If you require a large print copy please contact
Billie Lever Taylor at Ipsos MORI on 0207 347 3956 or
e-mail billie.levertaylor@ipsos-mori.com
Proof5 05/03/2008 17:10 Page 2
OVERALL PRIORITIES ABOUT YOURSELF PRE-COURT EXPERIENCE E-mailing the Jury Central Summoning Bureau
Q27. Overall, which of these (maximum of two) are most THESE QUESTIONS ARE TO ENSURE WE ARE HEARING THE VIEWS FROM (Being summoned by the Jury Central Summoning Bureau Q6. Did you contact the Jury Central Summoning Bureau
important to you regarding the service you received A RANGE OF DIFFERENT PEOPLE. (JCSB) and everything prior to attending court) by e-mail before attending court?
from the court as a juror? Qa Age 18-24 45-54 Yes
Your Jury Summons
Recognition of your contribution to the 25-34 55-64 No
Q1. Did you receive your jury summons early enough to
criminal justice service 35-44 65+ If yes, please rate the overall service you received:
allow you to make any necessary arrangements?
How staff deal with jurors Very satisfied
Yes
Time spent waiting Fairly satisfied
Qb Gender Male Female No
Information about your jury service Neither satisfied nor dissatisfied
Safety and security Fairly dissatisfied
Q2. How easy did you find the jury summons to complete?
Disabled access / facilities Qc Do you have any long-term illness, health problem or Very dissatisfied
Court environment disability which limits your daily activities or the work you Very easy Don’t know/can’t remember
Refreshments provided at court can do? Fairly easy Not applicable
None of these Yes No Neither easy nor difficult
Don’t know Fairly difficult
Information provided to you by the Jury Central
Very difficult Summoning Bureau
Qd Do you have any children aged under 16? Don’t know/can’t remember
Q28. Would you be willing to be re-contacted by Ipsos MORI Q7. How satisfied or dissatisfied were you with the
or Her Majesty’s Courts Service to take part in further Yes – aged 0-5 Yes – aged 6-10 Not applicable information you were sent before you attended court
research to help to improve the service provided to about...?
Yes – aged 11-15 No
jurors in the future? Q3. How helpful did you find the guidance leaflet which Neither
Yes accompanied your jury summons? Very
satisfied
Fairly satisfied nor Fairly Very
satisfied dissatisfied dissatisfied dissatisfied
Don’t
know N/A
No Qe Which of these groups do you consider you belong to? Very helpful a) What happens when you begin jury service
WHITE BLACK OR BLACK BRITISH Fairly helpful
IF YES, PLEASE PROVIDE A CONTACT TELEPHONE British Caribbean Not very helpful b) The allowances you are entitled to claim
NUMBER AND THE MOST RELEVANT ADDRESS IF IT Irish African Not at all helpful
IS DIFFERENT FROM THE ONE WHICH APPEARS ON Any other White background Any other Black background Don’t know/can’t remember c) How to claim for loss of earnings or benefits
THE FRONT OF THIS QUESTIONNAIRE (PLEASE WRITE IN) (PLEASE WRITE IN)
Not applicable
d) Items you need to take to court, e.g. identification
Q4. How satisfied or dissatisfied were you with the speed
ASIAN OR ASIAN BRITISH CHINESE OR OTHER with which you received a response to your summons
reply from the Jury Central Summoning Bureau?
Indian ETHNIC GROUP Q8. If you used it, how satisfied or dissatisfied were you
Pakistani Chinese Very satisfied with the CJS Online Juror Walkthrough virtual tour?
Bangladeshi Fairly satisfied
Very satisfied
Any other Asian background Any other background Neither satisfied nor dissatisfied
(PLEASE WRITE IN) (PLEASE WRITE IN) Fairly satisfied
Fairly dissatisfied
Neither satisfied nor dissatisfied
Very dissatisfied
Fairly dissatisfied
Don’t know/can’t remember
Very dissatisfied
Not applicable
MIXED Don’t know/can’t remember
White and Black Caribbean Not applicable
White and Black African Telephoning the Jury Central Summoning Bureau
White and Asian Q5. Did you telephone the Jury Central Summoning Bureau Q9. Before you went to court how confident were you that
Any other Mixed background (PLEASE WRITE IN) before attending court? you knew what to expect?
Yes Very confident
No Fairly confident
If yes, how satisfied or dissatisfied were you with … : Neutral
Thank you for taking the time to complete this
questionnaire. Please return it in the pre-paid Very Fairly
Neither
satisfied nor Fairly Very Don’t Not very confident
envelope by XXX
satisfied satisfied dissatisfied dissatisfied dissatisfied know N/A Not at all confident
a) The overall service you received when you Don’t know/can’t remember
telephoned
b) The information / advice you were given
c) The speed with which your call was answered
Proof5 05/03/2008 17:10 Page 4
General satisfaction with the Jury Central Summoning Information Court Environment Q22. Before you began your jury service, to what extent do
Bureau Q15. Now thinking about the information provided by the Q18. Now thinking about the court environment and you agree or disagree that you had confidence in the
Q10. Overall, how satisfied or dissatisfied were you with the court, overall how satisfied or dissatisfied were you facilities, overall how satisfied or dissatisfied were you Criminal Justice System?
treatment you received from the Jury Central with…? with…? Strongly agree
Summoning Bureau before you attended court? Very Fairly
Neither
satisfied nor Fairly Very Don’t Very Fairly
Neither
satisfied nor Fairly Very Don’t Tend to agree
Very satisfied satisfied satisfied dissatisfied dissatisfied dissatisfied know N/A satisfied satisfied dissatisfied dissatisfied dissatisfied know N/A Neither agree nor disagree
Fairly satisfied a) The video played to you on your first day of jury a) The choice and quality of refreshments available at Tend to disagree
service the court Strongly disagree
Neither satisfied nor dissatisfied
Fairly dissatisfied Not applicable
Very dissatisfied b) The information given by court staff regarding court b) The cost of refreshments available at the court
procedures and facilities
Don’t know/can’t remember Q23. Since finishing your jury service, to what extent do you
Not applicable c) How well the waiting areas kept jurors safe and agree or disagree that you have confidence in the
c) The forms you needed being clear and easy to separate from other court users Criminal Justice System?
understand, eg. expenses claim form
YOUR EXPERIENCE AT COURT Strongly agree
(Everything from your first day at court onwards)
d) The comfort of the Jury Assembly Area Tend to agree
d) If you required it, any information provided in
Q11. About how long did it take you to travel to the court? Neither agree nor disagree
alternative formats, e.g. large print, Braille, foreign e) The cleanliness of the Jury Assembly Area
language, etc. Tend to disagree
Less than 30 minutes (including the toilet areas) Strongly disagree
30 minutes to one hour
Not applicable
1 hour to 1 and a half hours e) The help / information given about the choice of Holy f) Facilities for disabled jurors
1 and a half hours to 2 hours book if you wished to swear an oath and the option
to affirm if you did not Q24. Thinking about all the questions you have answered so
More than two hours
far, how satisfied or dissatisfied were you with the
AFTER JURY SERVICE overall service provided by the court?
Q12. How satisfied or dissatisfied were you with the length Q19. To what extent did you understand the role you were
Waiting Times Very satisfied
of time you had to travel to get to court? expected to play whilst on jury service?
Q16. Now thinking about the time you waited at court, Fairly satisfied
Very satisfied Fully Neither satisfied nor dissatisfied
overall, how satisfied or dissatisfied were you with…?
Fairly satisfied Neither Mainly Fairly dissatisfied
Neither satisfied nor dissatisfied Very Fairly satisfied nor Fairly Very Don’t
Partly Very dissatisfied
satisfied satisfied dissatisfied dissatisfied dissatisfied know N/A
Fairly dissatisfied Not at all Don’t know/can’t remember
a) The time you spent waiting to be selected for a trial
Very dissatisfied Don’t know/ can’t remember Not applicable
Don’t know/can’t remember Not applicable
b) Being kept informed by Court staff of the reasons
Not applicable for any delay to your trial Q25. Had you been on jury service before?
Q20. How quickly after submitting a valid claim for Yes
Q13. How many trials did you sit on? allowances did you receive payment?
No
None How Staff Dealt With You Within 5 days If yes, was this time better or worse than last time?
One Q17. Overall, how satisfied or dissatisfied were you with 6 to 10 days Better
More than one each of the following aspects of the service provided 11 to 15 days The same
by the court? 16+ days Worse
Accessibility Very Fairly
Neither
satisfied nor Fairly Very Don’t Don’t know/ can’t remember Don’t know/ can’t remember
Q14. Overall, how satisfied or dissatisfied were you with satisfied satisfied dissatisfied dissatisfied dissatisfied know N/A
Not applicable
each of the following aspects of accessibility? a) The politeness and helpfulness of court staff
Q26. What, if anything, would have improved your
Q21. How satisfied or dissatisfied were you with the speed experience of jury service?
Neither
Very Fairly satisfied nor Fairly Very Don’t
satisfied satisfied dissatisfied dissatisfied dissatisfied know N/A b) Court staff treating you fairly and sensitively of payment?
a) How easy it was to find the building – including
Very satisfied
following any directions provided c) Easily identifiable staff available to deal with any Fairly satisfied
queries
Neither satisfied nor dissatisfied
b) Access for disabled jurors
Fairly dissatisfied
d) The ability of court staff to respond to, and deal with, Very dissatisfied
your query there and then
Don’t know/can’t remember
Not applicable
