R e n t a l s
Our Rentals Department operates in the UK and the US. With access to the largest pool of highly skilled operators in the industry, working on all major productions from broadcast studios to live events, conferences to concerts, corporate video to commercials, we offer a comprehensive range of prompting services with unique, unrivalled products. Both of our operations provide everything from straightforward equipment hire to complete rental packages, including operators and technicians. Our rental customers rely on us to provide: • Highly skilled and experienced operators and technicians. • The widest range of high quality, reliable prompting hardware and software. • A variety of monitor sizes, suitable for a range of reading distances. • On-camera, conference, or plasma styles • Variable brightness for use inside or outside. • Entirely wireless solutions. • Professional customer service, including 24-hour on-site technical support.
29 UK and International Customers: visit www.autocue.com or call +44 (0)20 8665 2992
A f t e r
Our UK client list includes: • Broadcasters – exclusive contract with BBC News [London & Scotland], Endemol [Big Brother] and GMTV • Events – Live 8, BAFTA, and Royal Television Society Awards • Blue-Chip Corporations – Goldman Sachs, Vauxhall, Toyota/ Lexus and Price Waterhouse Coopers Our US client list includes: • US Broadcast & Cable Networks – ABC [The View] • Events – The Inner Circle, The Princess Grace Awards and Revlon Run/ Walk For Women • Politics – Mayor of the City of New York, Speaker of the New York City Council, Mayor of the City of Yonkers, UN General Assembly, and Republican National Convention Our Rentals Department can be contacted through the following locations:
S a l e s
S u p p o r t
We have been working in live broadcast environments for the last 50 years and understand the importance of efficient and effective hardware and software support. We provide the latest prompting software builds for free on our website ensuring you continue to benefit from enhancements. Warranties cover all of our hardware products, with an in-house assessment and repair service offered outside of the warranty period. Our hardware and software support is provided by our own in-house teams. Telephone Support We provide 24/7 support for our QSeries and Rental customers, with support for prompting customers available during UK office hours (9am till 6pm GMT) and US office hours (9am till 5pm EST). Onsite Support Our Tech Support team also travel to customer sites to install QSeries systems and offer ongoing after-sales support to QSeries customers
United Kingdom
London Contact: Joanne Pizzoferro Tel: +44 (0)20 8665 2992 Fax: +44 (0)20 8687 4869 e-mail: hire@autocue.co.uk UK Regions (North and Midlands) Contact: Rebecca Turner Tel: +44 (0)20 8665 2992 Fax: +44 (0)20 8687 4869 e-mail: regionshire@autocue.co.uk Scotland Contact: Jacqueline Scott Tel: +44 (0)1292 592 252 Fax: +44 (0)1292 590 333 e-mail: jacqueline.scott@autocue.co.uk
Our Technical Support Departments can be contacted as follows:
United States
New York City Contact: Stephen Carofalo or Amy Botello Tel: +1 212 929 7755 Fax: +1 212 929 2105 e-mail: events@qtv.com
United Kingdom
Hardware & Software Support from the UK team: Email: support@autocue.co.uk Tel: +44 (0)20 8665 2992
United States
Hardware & Software Support from the US team: Email: support@QTV.com Tel: + 1 212 929 7755
Americas Customers: visit www.qtv.com or call +1 212 929 7755
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