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RMB PRIVATE BANK CREDIT CARD TERMS AND CONDITIONS (PDF)

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					                                 KULULA CREDIT CARD AND CREDIT CARD FACILITY TERMS AND CONDITIONS OF USE
                                                      COMBINED (USURY ACT & NCA)

These terms and conditions form part of the agreement which governs the use of the credit card and credit card facility and further regulate the
relationship between the Bank and the cardholder. The use of the credit card and/or credit card facility will be deemed as your acceptance of all the
terms and conditions governing the agreement.

kulula is the owner and administrator of the kulula loyalty programme “kulula moolah” which is linked to the credit card.
                                                                Sections of this document

Section A:           Credit Card Conditions of Use                                     Section C:           kulula loyalty programme “kulula moolah”
Section B:           Account Charges and Fees                                          Section D:           Value-Add Services


Section A: Credit Card Conditions of Use                                                             and we will subsequently debit your account. You are liable to
                                                                                                     repay us for all monies debited to your credit card facility .
1       Issue of the credit card and grant of the credit card facility                       3.2.2   You may at the discretion of the merchants use the credit card
                                                                                                     for fuel and fuel-related purchases.
1.1     The issue of the credit card is subject to the terms and conditions of our           3.2.3   The Visa Electron credit card is for electronic use only which
        credit card as published and amended by us from time to time.                                means that it can be used at an electronic point of sale device
1.2     The credit card remains our property and you must return it to us                            or at an ATM.
        immediately on our request.                                                          3.2.4   If you use the credit card outside the Common Monetary Area,
1.3     The credit card is a Visa-branded card, issued by us under licence from                      you must comply with applicable Exchange Control
        Visa.                                                                                        Regulations. (For further information on Exchange Control
1.4     Your credit card facility is hosted in Johannesburg and all transactions are                 Regulations you may phone kulula credit card services on 0860
        processed in Johannesburg.                                                                   MOOLAH (666524).
                                                                                             3.2.5   We are obliged to report transactions that occur outside the
2       Acceptance of these terms and conditions                                                     Common Monetary Area to the South African Reserve Bank.
                                                                                             3.2.6   Any transaction or payment in a currency other than South
2.1     By using the credit card facility, your action will be deemed as your                        African Rand ("Rand") will be converted to Rand at Visa's
        acceptance of all the terms and conditions governing the agreement.                          prevailing rate of exchange on the date of processing the
2.2     Should you have entered into this agreement electronically, telephonically                   transaction to your account. The transaction will appear on your
        or in writing such mechanisms utilised to enter into this agreement shall                    account statement in Rand.
        be valid, binding and undisputed.                                                    3.2.7   Be aware that merchants may not process the transaction on
2.3     These terms and conditions are applicable to all customers, save where                       the date of transaction. This can result in exchange rate
        the headings indicate otherwise. In the latter instance the specific terms                   differences, which you will be liable for.
        and conditions will apply over and above the terms and conditions                    3.2.8   Should a merchant override the processing of a transaction,
        common to both NCA and Usury Act customers.                                                  you will be liable for that transaction.
                                                                                             3.2.9    Use of the credit card to access and transact over our other
3       Use of the Credit Card and Credit Card Facility                                              delivery channels like electronic banking is subject to the terms
                                                                                                     and conditions of such other channels.

3.1    General obligations when you use the credit card                                      3.3     General information
3.1.1  The credit card is intended for your use only.                                        3.3.1   We will not be liable if a merchant refuses to accept or honour
3.1.2  As soon as you receive the card, you must sign the back of it in ink.                         the credit card.
3.1.3  When the credit card is issued to you, you will be given a PIN, which you             3.3.2   It is our decision to authorise a transaction. We will not be liable
       may change at your discretion at any FNB ATM.                                                 if we do not authorise a transaction.
3.1.4 When a credit card has been reissued to you, the PIN you used for your
       previous credit card will still be valid. You may change this PIN at any              4       Unauthorised use of the credit card
       FNB ATM.
3.1.5 You must keep the credit card safe and the PIN secret and separate from                4.1     You must take all reasonable steps to prevent any
       the card.                                                                                     unauthorised use of the credit card and /or credit card facility
3.1.6 The card and PIN will enable you to draw cash, transfer funds, make local                      and/or PIN details.
       deposits, make purchases (at merchants) and otherwise operate the                     4.2     In the event of your credit card being stolen, lost or retained by
       credit card at ATMs.                                                                          the ATM and where your credit card details or your PIN have
3.1.7 You must only use the credit card in the period stated on the front of the                     been compromised, you must notify the kulula credit card
       card, unless it is cancelled before the expiry date in terms of clause 16                     services immediately on 0860 MOOLAH (666524)..
       below. After this period the credit card will be invalid.                             4.3     Provided you were not negligent in safeguarding the credit card
3.1.8 The credit card, details and PIN will enable you to perform transactions at                    or in reporting the credit card lost or stolen, you will not be
       merchants, operate the credit card at ATM’s and perform transactions via                      liable for unauthorised and fraudulent transactions that occur
       our access channels.                                                                          on the credit card as a result of the loss or theft, except for PIN-
3.1.9 You must not use the credit card for any illegal transactions. It is your                      based transactions.
       responsibility to determine that a transaction is lawful before you use the           4.4     Lost Credit card Protection (“LCP”) is included in the service
       credit card.                                                                                  fee/Primary Credit Card Fee. Refer to our full current pricing
3.1.10 When the credit card is used to buy goods or services from a merchant,                        guide.
       you must sign a transaction voucher and/or apply your PIN, as required                4.5     LCP will protect you against unauthorised and fraudulent use of
       by the merchant.                                                                              the card. This excludes PIN-based transactions, if the credit
3.1.11 You must sign a cash withdrawal voucher when using the credit card to                         card is lost or stolen.
       draw cash other than from an ATM.                                                     4.6     If you are negligent in reporting the credit card lost or stolen or
3.1.12 If the transaction takes place by mail order, telephone order or other                        in safeguarding the credit card or credit card details, you will
       access channels you will be asked for certain credit card related                             not be covered for LCP and will be responsible for all
       information before you may use these channels to transact.                                    unauthorised and fraudulent use of the card.
                                                                                             4.7     Any delay in reporting the credit card lost or stolen will be
3.2     Credit card                                                                                  regarded as negligence and you will have to prove to us that
3.2.1   You may transact at       merchants who accept Visa or Visa Electron                         you were not negligent.
        branded credit cards (as applicable depending on your credit card type)



 kulula credit card terms and conditions-combined usury and nca 20100506                                                                           Page 1 of 11
4.8     Any unauthorised transaction made by using the credit card and PIN, or
        solely with the PIN or non-swiping credit card transactions, will not be
        covered by us and will be your sole responsibility.                              8.3     Credit interest on your account
                                                                                         8.3.1   You will earn interest on any credit balance on your account.
5       System malfunctions                                                              8.3.2   Credit interest will be calculated daily over the full statement
                                                                                                 period and will be credited to your account monthly.
5.1     We are not liable for any direct or indirect loss suffered by you arising        8.3.3   Credit interest rates may be tiered in which case the tiered
        from any malfunction, failure or delay in any ATM, electronic point of sale              rates will be shown on your monthly account statement.
        device, access channel or shared networks.
                                                                                         8.4     Debit interest calculation
6       Authority to debit your account                                                  8.4.1   Debit interest will be calculated daily, capitalised and charged
                                                                                                 to your account monthly.
6.1     Each time you use the credit card or the credit card details to access your
        credit card facility to transact, we will debit your account with the amount     8.5     Debit interest applicable to NCA Customers
        of the purchase or cash withdrawal and transfer(s)..                             8.5.1   Debit interest will be calculated, capitalised and charged
6.2     You must repay us for all payments that we have made or will make to a                   monthly at the rate as set out in your quotation and will not
        merchant for any debit transaction which has been processed to your                      exceed the maximum permissible finance charge allowed
        credit card facility.                                                                    under the National Credit Act.
6.3     All payments we have made to a merchant for any transaction are final
        and irreversible, unless a reversal is allowed by the Visa rules and             8.6     Debit interest applicable to Usury Act Customers
        regulations as published by Visa from time to time.                              8.6.1   Debit interest will be calculated at the rate decided by us from
6.4     A dispute between you and any merchant will not affect our right to debit                time to time and charged to your account monthly, but will not
        your account and receive payment.                                                        exceed the maximum permissible annual finance charge rate
6.5     All debits are processed in Johannesburg                                                 allowed under the Usury Act.
                                                                                         8.6.2   Debit interest will be calculated daily capitalised and charged to
7       Your credit limit                                                                        your account monthly at the maximum permissible annual
                                                                                                 finance charge rate allowed under the Usury Act after this
7.1     We may refuse to authorise purchases and cash withdrawals if you have                    agreement ends and/or your right to use the credit card ends
        exceeded your credit limit.                                                              and/or your credit card facility ends.
7.2     If we accept a transaction that results in you exceeding your credit limit, it
        does not mean that we have extended or increased your credit limit on            9       Budget facility
        any permanent basis and you are obliged to immediately bring your
        account in line with the credit limit we contracted at.                          9.1     On your request, we may, at our discretion, make the budget
7.3     We decide the credit limit on the account and you must ensure that you                   facility available to you.
        and any additional cardholders do not exceed this limit.                         9.2     This budget facility entitles you to pay for transactions over an
7.4     You are responsible for managing the credit limit on your account.                       extended period as stipulated by you according to our
7.5     You may apply for an increase or contact us to decrease your credit limit.               guidelines.
        We may contact you from time to time regarding an annual increase if you         9.3     Fluctuations in interest rates may cause the period of payment
        have not consented to an automatic annual increase.                                      to be extended or reduced.
7.6     All limit increases are subject to an affordability assessment.                  9.4     If you choose to make use of the budget facility, the total
7.7     We may, at our discretion and at any time, reduce the credit limit on your               amount outstanding, the monthly repayment, the current
        account. We will notify you at least 5 (five) business days before we                    interest rate and other charges will be shown on your monthly
        reduce your liability in terms of this agreement. However, in certain                    account statement.
        circumstances, we will reduce your liability and provide notice of the           9.5     If you fail to pay any one installment by the due date, the whole
        reduction simultaneously.                                                                amount may become immediately due and payable.
7.8     We may, at our discretion and at any time, reduce the credit limit on your       9.6     You may make additional payments to your budget facility
        account.                                                                                 without penalty.
                                                                                         9.7     Your monthly budget installment is debited from your straight
8       Interest                                                                                 facility and not your budget facility.
                                                                                         9.8     You must expressly instruct us if payments made into your
8.1     Interest-free period                                                                     straight facility are intended to be allocated to the budget
8.1.1   If your account has no interest-free period, you will be charged interest on             facility.
        purchases and cash transactions from the date of transaction.
8.1.2   If you pay the total amount payable, which is the full outstanding amount        10      Balance transfer option
        you owe us, as reflected on your statement on or before the due date
        shown on your monthly account statement, no interest will be charged on          10.1     We may offer you a facility to transfer other debt you may have
        your account, except for those transactions in clause 8.2 below where                     onto your budget account.
        interest would have been charged from the date of transaction.                   10.2     We will determine and tell you the amount to be transferred
8.1.3   If you do not pay the full outstanding amount on or before the due date                   (“the transfer amount”), the minimum repayment period and the
        shown on your monthly account statement, you will be charged interest,                    applicable interest rate, which will apply to the transfer amount
        from the date of each transaction or fee on your account, on both the                     when the transfer facility is offered to you.
        statement balance and on any new transactions made on the credit card            10.3     We may, at our discretion, offer you a preferential interest rate
        (in other words, you will lose the interest-free period on these new                      for an agreed period which rate will apply only to the transfer
        transactions).                                                                            amount for the agreed period, provided you make all
8.1.4   This means that if you do not pay the full outstanding amount by the due                  repayments by the due date shown on your statement. If you
        date shown on your statement, the interest-free period will be suspended                  settle the transfer amount before completion of the agreed
        and interest will continue to be charged from the date of each transaction                period, the preferential interest rate would no longer be
        on your account, until you have settled the full outstanding amount you                   applicable.
        owe us.                                                                          10.4     The amount transferred to your account will show on your
8.1.5   Once settled in full, we may, at our discretion, decide to restore the                    monthly account statement.
        balance of the interest-free period that is the period from date of full         10.5     The transfer amount will be paid into your kulula credit card
        settlement until the due date for payment reflected on your next monthly                  straight facility. It will be your responsibility to use the transfer
        account statement.                                                                        amount to pay any other debts you may have.
8.1.6     Interest is calculated on all fees and charged from date of debit. If          10.6     You will be responsible for closing the account to which the
          you do not pay your fees and charges within the interest-free                           amount is transferred, if you wish to do so. The transfer amount
          period, it will attract interest immediately.                                           will be deducted from your available credit on your budget
                                                                                                  facility.
8.2     Transactions that will always attract interest immediately                       10.7     We do not guarantee the time period within which the transfer
8.2.1   Interest will be charged immediately from the transaction date for the                    will be made and we will not be responsible for any finance
        following transactions, unless there is a sufficient credit balance in your               charges you may incur on any of your accounts prior to the
        account to settle the transaction amount:                                                  transfer from your kulula credit card budget facility to your
            Cash withdrawals with the credit card;                                                 straight facility.
            Travellers cheque purchases with the credit card;                            10.8    Your monthly balance transfer installment is debited from your
            Electronic funds transfers which result in a debit balance on your                   straight facility.
            account;                                                                     10.9    In addition to this clause, we have specific terms and conditions
            All budget facility transactions and balance transfers. and                          that regulate balance transfer campaigns, which you will be
            Fuel and fuel-related transactions.                                                  notified of.
                                                                                                 due and payable by you to the Bank and/or the rate of interest
11      Product base rate                                                                        payable by you and/or any other amount owing and/or due and
                                                                                                 payable by you to the Bank in terms hereof and/or any other
11.1    Product base rate is the rate that your personalised interest rate is                    matter arising from or related to your credit card facility.
        derived from, which is linked to Repo Rate and/or the economic cycle
        change which may fluctuate. The product base rate can be changed at              14.2   Payments and deposits
        any time at our discretion. You will be notified of the changes in               14.2.1 You can pay the full outstanding amount on or before the due
        accordance with clause 15.2.                                                            date shown on the monthly account statement. Alternatively,
                                                                                                you may defer payment of the full amount outstanding over an
12      Additional cards                                                                        extended period, but you must pay at least the minimum
                                                                                                monthly installment amount by the due date shown on the
12.1    Additional cards linked to your account may be issued to people you have                monthly account statement.
        chosen to receive a credit card. These people are referred to as additional      14.2.2 You must expressly instruct us if payments made into your
        credit cardholders.                                                                     straight facility are intended to be allocated to the budget
12.2    The issue of additional cards will not change the credit limit on your                  facility.
        account.                                                                         14.2.3 Your payment may not reach us on the same day as you make
12.3    It is your responsibility to ensure that additional credit cardholders comply           it, due to possible delays and the time it takes to be processed.
        with the terms of this agreement.                                                       We consider your payment to have gone through only once we
12.4    You must ensure that you and any additional cardholders do not exceed                   receive the funds at kulula credit card division’s offices in
        this limit.                                                                             Johannesburg and the funds are reflecting as a credit on your
12.5    Transactions made by additional credit cardholders using the additional                 credit card facility as evidenced by our systems. . Please allow
        card, and interest, fees and charges relating to the additional card, will be           for this when making your payment.
        debited to your account.                                                         14.2.4 If a payment is sent to us by post, we will only credit your
12.6    You will be liable for all amounts owed to us derived from the use of the               account when we receive the funds at kulula credit card
        additional card. This means that we will recover from you the full amount               division’s offices in Johannesburg. The risk of the postal
        owed to us on the additional card.                                                      payment being intercepted lost or stolen while in transit to us
12.7    You may only end the additional cardholder's right to use the credit card if            remains your risk until the payment is received at kulula credit
        you tell us in writing that you wish to do so and you ensure that the                   card division’s offices in Johannesburg.
        additional credit card is destroyed. When destroying the additional card,        14.2.5 If a cheque is deposited into your account, the proceeds of the
        you must cut through the magnetic stripe and credit card number so that                 cheque will only be available as cash when the drawer's bank
        the credit card cannot be used again. Should you fail to destroy the credit             has honoured the cheque irrespective of the cheque clearance
        card you will be liable for any transactions on your account after the                  period. If the cheque proceeds are made available on your
        notification of termination of this additional credit card.                             account prior to the cheque being honoured, we are entitled to
                                                                                                debit your account with the amount of the cheque proceeds
13      Additional accounts                                                                     and any associated interest if the cheque is subsequently
                                                                                                dishonoured by the drawer’s bank for whatever reason.
13.1    Additional accounts may be opened in the name/s of individual/s as               14.2.6 You may cancel or settle your credit facility at any time, by
        nominated and authorised by you. These individuals are called additional                paying the amount you owe there under, with or without giving
        accountholders and will be issued with cards in their name/s.                           advance notice to us. You are obliged to ensure payment of (a)
13.2    Each additional account will be allocated its own credit limit.                         the unpaid balance of your credit card facility; (b) the unpaid
13.3    We will send the additional accountholder monthly account statements in                 interest charges; and (c) all other fees and charges that may be
        respect of the additional account.                                                      due.
13.4    Transactions made by the additional accountholder with the card, and             14.2.7 All payments we receive will be credited as applicable, first to
        interest, fees and charges relating to the additional card, will be debited to          interest, then to expenses incurred by us in collecting any
        the additional accountholder's account.                                                 amount you owe us, then to charges and fees, and lastly to the
13.5    Both you and the additional accountholder will be jointly and severally                 transaction amount.
        liable as co-principal debtors for all amounts owed on the additional
        accounts. This means that we may recover the full amount owed to us on           14.3    Auto payment/direct debit orders
        the additional account from you and/or the additional accountholder.             14.3.1 In terms of the auto payment/direct debit order authorisation ,
13.6    We may disclose to you any confidential information relating to the                      you have the option of paying your account with the
        additional credit cardholder’s account.                                                  minimum/full/specified amount as indicated on your monthly
13.7    The primary accountholder has a right to terminate the additional account.               account statement between the statement date and your
13.8    The primary accountholder has a right to request an account statement                    selected due date. Please note that the specified amount
        on the additional account at a cost as per the pricing guide.                            cannot be below the minimum monthly payment. Should your
                                                                                                 specified amount be less than the minimum monthly payment
14      Statements, payments, deposits                                                           reflected on your statement, the minimum amount as reflected
                                                                                                 on your statement will be deducted.
14.1   Account statements                                                                14.3.2 Your auto payment/direct debit order authorisation can be
14.1.1 We will send you a monthly account statement.                                             obtained electronically, telephonically or in writing signed by
14.1.2 Your monthly account statement will show your transactions for the                        you.
       month, advise you of any repayments you have made, all amounts                    14.3.3 Where you give the bank telephonic authorisation to debit your
       charged to your account since your previous monthly account statement,                    specified account, you will be sent a system generated letter
       the total amount payable, which is the full outstanding amount which you                  confirming your telephonic authorisation.
       owe us, the minimum monthly amount payable and due to us, and the                 14.3.4 Should the contents of system generated letter confirming your
       due date by which you must pay this amount.                                               telephonic authorisation:
14.1.3 The full and outstanding amount is due and payable monthly, but you may           14.3.4.1 Be disputed, we will have the right to cancel your credit card
       defer payment by paying the minimum monthly amount that is stipulated                        facility; or
       in the monthly statement.                                                         14.3.4.2 Not disputed, the AutoPayment will be set up and you will be
14.1.4 Should you have a dispute in respect of the monthly account statement,                       taken to have given the bank authority to do so.
       you must advise us in writing within thirty (30) days of the statement date       14.3.5 We prefer the date of auto payment be your salary date.
       thereof. Unless you let us know in writing that there is an error on the          14.3.6 In terms of the auto payment/direct debit order authorisation
       monthly account statement, the statement sent to you will be final and                    signed by you, we will deduct, monthly, on the payment due
       binding.                                                                                  date,      from  the    account     provided   by    you,    the
14.1.5 Should you not receive your monthly account statement, you must bring                     minimum/full/specified amount, in respect of the amounts due
       this to the attention of kulula credit card services, failing which we will               on your credit card account. Should your auto payment/direct
       regard it as having being received.                                                       debit order be returned unpaid, we will make further attempts to
14.1.6 Interest will accrue in the normal course on the transaction amount unless                debit your account thereafter to ensure a successful payment,
       it is established that it was correctly disputed.                                         which costs you will be liable for.
14.1.7 When this agreement ends, you will no longer receive your monthly                 14.3.7 Where you have an existing direct debit order authorisation
       account statement.                                                                        wherein you specified the date on which the debit order is to be
14.1.8 A certificate signed by any authorised employee of the Bank (whose                        deducted from your account provided, we will continue to
       appointment or authority it shall not be necessary to prove) shall                        deduct monthly on the specified date. You are advised that
       constitute prima facie evidence of the outstanding balance owing and/or                   from hereon should your debit order on the specified date be



 kulula credit card terms and conditions-combined usury and nca 20100506                                                                    Page 3 of 11
       returned unpaid, we will make further attempts thereafter to debit your                  17.6    If any of your addresses change, you must notify us
       account to ensure a successful payment, which costs you will be liable                           immediately of such change, either by e-mail or fax . When you
       for.                                                                                             change your address, you must give us proof of your new
14.3.8 In the event of your debit order being returned unpaid, the bank has the                         address which will be your domicilium address. Your
       discretion to change your statement date thereby changing your payment                           domicilium address must be your physical address.
       due date (specified auto payment date) to coincide with your salary date                 17.7    Any correspondence we send by post to you will be considered
       or any other date we deem suitable to collect via the auto payment.                              to have arrived within 14 (fourteen) days of posting.
14.3.9 Should your auto payment be returned unpaid in the consecutive month,                    17.8    Any correspondence sent to you by fax, e-mail or SMS will be
       your auto payment will be suspended and we will proceed with our                                 considered to have arrived on the day that it was sent. Where
       collection process.                                                                              this day is a Saturday, Sunday or public holiday, the
                                                                                                        correspondence will be considered to have arrived on the next
14.3.10You confirm that the banking details that appear on your auto payment                            business day.
       authorisation are correct.
14.3.11 Missed auto payments will not result in the cancellation of the                         18      Marketing consent
        AutoPayment.
14.3.12 You authorise us to verify the banking details as provided by you for the               18.1 You will only be sent marketing material from us in circumstances
        purposes of effecting the auto payment .                                                       where you have consented to the receipt of the material and/or
14.3.13You confirm that the account provided for this purpose is                                       consented to your personal details and address being used by
        compliant with the Financial Intelligence Centre Act (“FICA”).                                 or on behalf of FRB and kulula, to offer and send you
14.3.14Should a payment be received (direct deposit or electronic transfer)                            information on services and products from business units and
       before the auto payment is scheduled to run, the auto payment will                              divisions within FirstRand Bank (e.g. FNB, WesBank, RMB) or
       not be processed for that month.                                                                external companies to FirstRand Bank whether credit related or
14.3.15 If the bank account from which your auto payment is processed                                  non-credit related, as the case may be.
        is closed by you at anytime and your auto payment is returned                           19     Spousal consent (for Community of Property only)
       unpaid, then we will be entitled to cancel your credit card
       facility unless alternate auto payment arrangements have been                            19.1   Spousal consent for NCA customers
       made for the payment of your credit card facility.                                       19.1.1 If you are married in Community of Property, your spouse must
                                                                                                       consent to the conclusion of this agreement. Your failure to
15      Amendments to these terms and conditions                                                       obtain spousal consent will result in the nullity of your credit
                                                                                                       card facility.
15.1    We may, at our discretion and at any time, amend these terms and                        19.1.2 Should you have entered into this agreement electronically,
        conditions.                                                                                    telephonically or in writing, the spousal consent declaration
15.2    You will be given notice of the amendments as statement messages in                            obtained shall be valid, binding and undisputed.
        your monthly account statement.                                                         19.1.3 Should you have entered into this agreement by falsely
15.3    If you are dissatisfied with the amendments, you have the right to end this                    declaring that your spouse has consented thereto, you will be
        agreement before the effective date of the amendments, in which case                           liable for fraud.
        the provisions of clause 16 below shall apply. Unless you terminate this
        agreement before the effective date of the amendments, you will be                      20      Request for information
        bound by them.
15.4    The use of your credit card and/or credit card facility after the effective             20.1    You may request information in respect of only your credit card
        date of the amendment would be regarded as your acceptance of the                               account from us either in writing or by calling kulula. credit card
        amended terms and conditions.                                                                   services on the telephone number shown on your monthly
                                                                                                        account statement.
16      Ending this agreement
                                                                                                21      Usury Act 73 of 1968, as amended
16.1    You may, at any time, end this agreement by advising us in writing.
16.2    Apart from other valid reasons to end your agreement, where there is                    21.1    The Transitional Provisions of the NCA applicable to Usury Act
        fraud or we suspect there may be fraud on your account or if we are                             customers indicated in Schedule 3 of the National Credit Act
        compelled to do so by law we will suspend your account without notice.                          can be obtained from kulula credit card services on 0860
16.3    We will suspend your account without notice if you do not pay us any                            MOOLAH (666524) or viewed on www.kulula.com..
        amount due on time or at all, if you breach any term of this agreement, or
        if your estate is provisionally or finally sequestrated or placed under                 22      Other important terms
        administration.
16.4    We may end this agreement and/or your right to use the credit card                      22.1    The headings in this agreement will not affect the interpretation
        and/or your credit facility we will inform you of the reason. We reserve the                    of it.
        right to end this agreement if you do not pay us any amount due on time                 22.2    We are obliged by law to regularly update your personal
        or at all, if you breach any terms of this agreement, or if your estate is                      particulars. We may contact you from time to time in this regard
        provisionally or finally sequestrated or placed under administration and                        and you will be obliged to provide us with the information
        debt counselling.                                                                               requested.
16.5    When this agreement and/or your credit facility and/or your right to use                22.3    You shall not be entitled to defer payment or refuse to make
        the card ends, the full amount you owe us will immediately become due                           payment of any amounts payable by you in respect of your
        and payable. You must then pay us the full amount owing on your                                 account, on the basis that you have a claim or query regarding
        account and destroy the card. When destroying the card, you must cut                            any of the services provided for in Sections C and D of this
        through the magnetic stripe and credit card number so the credit card                           agreement.
        cannot be used again.                                                                   22.4    If your account goes into arrears, you will be liable for all legal
16.6    Should you fail to destroy the credit card in terms of clause 16.5 above,                       fees, on the attorney and own client scale, including collection
        you will be liable for any transactions on your account after the notification                  commission and tracing fees.
        of termination of this agreement.                                                22.5           Should there be abuse detected on your credit card and / or
16.7    Even if this agreement ends, we will be entitled to rely on the rights                          credit card facility, we reserve the right to impound your credit
        acquired under this agreement before it ended.                                                  card, which costs you will be liable for.

17      Where and how we may contact each other                                                 22.6    If your account goes into arrears, you will be liable for all legal
                                                                                                        fees, on the attorney and own client scale, including collection
17.1    We may send you necessary account information by post, fax,                                     commission and tracing fees.
        e-mail, SMS or other similar technology.
17.2    You must supply us with your correct e-mail and postal addresses. We                    22.7    Usury Customers:
        will not be responsible if your statement and other related information are                     We may in law set off any amount that we owe you, or that
        sent to the wrong postal or e-mail address.                                                     appears as a credit in any account you have with us, against
17.3    If you do not wish to receive your statement via e-mail, you must inform                        any amount that you owe us on your account at any time.
        us of this and we will exclude you from the e-mail statement service.
17.4    Legal notices and summonses will be served at the physical address you                  23      Special arrangements
        provided us at the time of application or to such new address you have
        notified us of in terms of clause 17.6, which address you choose as your                23.1    Should you be unable to meet your financial obligations in
        domicilium.                                                                                     terms of your credit facility, upon you meeting the required
17.5    You should send any formal legal notices or summonses to us at the                              criteria, the bank will offer you one of the following special
        following address which we choose as our domicilium:                                            arrangement options which will decrease your monthly
        kulula credit card Legal, 1 First Place, BankCity, Johannesburg, 2001.
              repayments and extend the period of repayment, at your request:                    26.3    Fees and charges are reviewed annually or at any time at our
       23.1.1 If you are a Usury customer, you will not have to re-contract with us, and                 discretion in which event you will be given a 30 day notice
              this option will attract an interest rate of the maximum allowable by the                  before the change is effected.
              NCA; or                                                                            26.4    Once debited to your account, fees and charges are non-
       23.1.2 If you are a NCA customer, you will not have to re-contract with us, but                   refundable and will not be reversed.
              this option will attract an interest rate of the maximum allowable by the          26.5    Charge-backs will only be allowed if it is done in accordance
              NCA; or                                                                                    with the Visa Rules and Regulations as published from time to
       23.1.3 Convert your credit card facility into a Special Arrangement Personal                      time.
              Loan. You will not have to re-contract with us. This option will attract an
              interest rate of the maximum allowable Personal Loan rate.                         Section C: kulula loyalty programme "kulula moolah”

                  NCA Customers                                                                  27      Your participation in the programme
       24         Debt counselling provisions                                                    27.1    Your credit card is automatically linked to the kulula loyalty
                                                                                                         programme “kulula moolah”. The programme enables you to
       24.1       Should you believe that you are unable to meet your obligations in terms               earn kulula moolah on qualifying purchase transactions on the
                  of the credit agreements you have entered into, you may contact us for                 card.
                  assistance in restructuring your debt with us in a manner that would allow     27.2    These terms and conditions must also be read with the terms
                  you to repay it. We will attempt to assist you where possible.                         and conditions published on the kulula.com website,
24.2              You must continue to make payments until the debt review is finalised.                 www.kulula.com (hereinafter referred to as “the kulula.com
24.3              Should you enter into debt counselling or enter into a re-arrangement in               website”). If there is any conflict between the two, the terms
                  terms of a Consent / Court Order / a Tribunal, you may not incur any                   and conditions on the kulula website will prevail.
                  further liability on your credit card facility. This means that:               27.3    The programme is owned, run and managed by Comair Ltd,
                                                                                                         trading as kulula.com.
              •     You may not transact on your credit card facility;                           27.4    We may, at our discretion, include or exclude any credit card
              •     You must cancel all debit orders (including insurance debit orders)                  from taking part in the programme.
                    being processed through your credit card facility immediately. You will      27.5    If your account is in arrears you will not earn kulula moolah as
                    be required to use a cheque / transactional account to pay your debit                part of the programme from the date your account became in
                    orders;                                                                              arrears until you pay your account as required by us.
              •     No debit orders will be processed and will be charged back;                  27.6    If you exceed the credit limit allocated to your account by us,
              •     Transacting on your account will result in us pursuing legal action                  you will not earn kulula moolah as part of the programme form
                    against you.                                                                         the date you exceeded your credit limit until you pay us the
                                                                                                         amount by which you exceeded the credit limit.
       24.4       You may, as an alternate, go to the National Debt Mediation Association        27.7    Notwithstanding clauses 26.5 and 26.6, you may redeem,
                  in order to develop and agree to a payment arrangement to bring your                   whilst your account is in arrears or you have exceeded the
                  arrear amount up to date. The NDMA may be contacted on 0861 11 6362                    credit limit on your account, kulula moolah already earned as
                  or www.ndma.org.za.                                                                    part of the programme.

                                                                                                 28      Earning kulula moolah
       25         Submitting a credit card related complaint
                                                                                                 28.1    You will earn kulula moolah on qualifying credit card purchase
25.1              If you wish to lodge a complaint, you have to submit the complaint in                  transactions on the credit card subject to clause 27.
                  writing or via e-mail to ceocomplaints@fnb.co.za or fax to 011 632 2317.       28.2    You will not earn kulula moolah on certain transactions as
                  FNB Shared Services will acknowledge receipt of your complaint in                      notified by us from time to time, including ATM transactions,
                  writing.                                                                               internet and electronic banking transactions, fuel and fuel-
25.3              If you do not get a response within 5 (five) working days from sending the             related purchases, travellers' cheque purchases and cash
                  complaint, you need to contact the Complaints department on 011 369                    withdrawals, as these are excluded from the programme.
                  1115 to check whether your complaint has been received.                        28.3    You will also not earn kulula moolah on finance charges,
  25.4            FNB Shared Services will investigate the complaint and where necessary,                account service fees and ledger fees or on any government tax
                  escalate the complaint to kulula credit card. The internal complaints                  debited against your account.
                  resolution process is available from your branch, call centre or website.      28.4    We may change the kulula moolah earn rules for credit cards
       25.5       If the complaint is resolved and you, the customer, are satisfied with the             (that is, how many kulula moolah you will earn for each Rand
                  outcome, the procedure is concluded.                                                   spent on qualifying credit card transactions). We will give you
25.6              If your complaint is unresolved within 6 (six) weeks or not resolved to your           reasonable notice of such change.
                  satisfaction, kulula credit card will provide you with an explanation and      28.5    We may also, at our discretion, set a "spend threshold" on your
                  reasoning for the decision taken, in writing. FAIS prescribes that you may             account. This means that you will have to make qualifying
                  then submit your complaint to the FAIS Ombudsman or Ombudsman for                      purchases above the threshold to start earning kulula moolah.
                  Banking Services in writing, with the supporting documentation within 6        28.6    We will display the total kulula moolah you earn through the
                  months.                                                                                credit card under your jetsetter Account at www.kulula.com
                                                                                                         effective
     25.7         Alternate dispute resolution                                                           20 May 2008 in addition to your monthly credit card statement.
25.7.1            You have the right to resolve a complaint by way of alternate dispute                  You will receive a jetsetter statement that displays all kulula
                  resolution by filing your complaint with the National Credit Regulator or              moolah earned, redeemed and expired from kulula. You may
                  making an application to the National Consumer Tribunal. You may                       also enquire about the kulula moolah you have earned via the
                  contact:                                                                               kulula.com call centre at 0861 kulula (5858520).
                       •     The National Credit Regulator on 0860 627 627 or visit the          28.7    You must ensure the kulula moolah displayed in your jetsetter
                             website at www.ncr.org.za;                                                  account on the kulula.com website is correct. You must bring
                       •     The National Consumer Tribunal on 0860 627 627 or visit the                 any errors to our attention in writing within thirty (30) days after
                             website at www.ncr.org.za; and                                              we display the kulula moolah in your monthly statement or
                       •     The Banking Ombudsman on (011) 838 0035 or 0860 800 900                     under your jetsetter Account on the kulula.com website.
                             or visit the website at www.obssa.co.za                             28.8    We may also reverse any moolah earned while your account
                                                                                                         was in arrears and/or over the credit limit.
                                                                                                 28.9    kulula moolah earned on qualifying purchases shall be valid for
       Section B: Account Charges and Fees                                                               a period of six (6) months from the date that such kulula
                                                                                                         moolah first appeared on your monthly statement. This means
       26         Charges and fees                                                                       that you must spend your moolah earned within six (6) month
                                                                                                         validity period or else you will lose your kulula moolah.
       26.1       Apart from the credit related charges to your account, your account will be    28.10   For more information on how to earn kulula moolah, please see
                  debited for non-credit related charges.                                                the kulula.com website.
       26.2       You may get a copy of our pricing guide from our website,
                  www.kulula.com or by contacting one of our friendly helpers at kulula          29      Spending kulula moolah
                  credit card services.



        kulula credit card terms and conditions-combined usury and nca 20100506                                                                        Page 5 of 11
29.1     You may spend your kulula moolah earned to pay for kulula air tickets              33.2.6    As certain credit card products may be excluded from
         and/or kulula travel offers (as advised by kulula from time to time) within                  the benefits, you must contact the Global Travel
         the six (6) month validity period referred to in clause 28.9.                                Helpdesk before you purchase your travel ticket with
29.2     When you spend your kulula moolah on kulula air tickets an/or other                          your card, to find out which products are excluded.
         kulula travel offers you will contract directly with kulula and any of its         33.2.7    The benefits under the Travel Policy are available to
         travel offer partners and FRB will not be liable for any damages you may                     cardholders up to and including the age of seventy
         suffer due to non-performance by kulula and/or any of its travel offer
                                                                                                      (70) years.
         partners concerned.
                                                                                            33.2.8    If you are between the age of 71 and 85, we can offer
29.3     Once you have made payment to kulula for air tickets and/or other kulula
         travel offers using kulula moolah you have earned, you will be subject to                    you another travel insurance option. You can learn
         the standard terms and conditions that apply to all kulula air tickets and                   more about our other options by calling our call centre
         other kulula travel offers.                                                                  on 0860 100 484.
29.4     You may use your kulula moolah to purchase kulula air tickets and other            33.2.9    The benefits under the Travel Policy will be available
         kulula travel offers for another party within the six (6) month validity period              for the first ninety (90) days of your journey or until
         referred to in clause 28.9, but kulula air tickets and other kulula travel                   you reach the final destination set out on your travel
         offers may not be converted into cash.                                                       ticket, whichever occurs first.
29.5     kulula moolah may be spent in whole or in part for the purchase of kulula          33.2.10   Europ Assistance provides emergency assistance
         air tickets and/or other kulula travel offers. Where you spend only part of                  while you are travelling overseas.        If you need
         the total kulula moolah earned to purchase kulula air tickets and/or other                   assistance you may contact Europ Assistance on the
         kulula travel offers, you may spend the remaining kulula moolah on other                     telephone number +27 11 991 8409. You may
         kulula air tickets and/or kulula travel offers within the six (6) month validity             "reverse-charge" your call to Europ Assistance from
         period referred to in clause 28.9.                                                           anywhere in the world.
                                                                                            33.2.11   Europ Assistance must approve medical expenses
30       Amendments to the programme’s terms and conditions
                                                                                                      when they are incurred.
30.1     We may amend the programme's terms and conditions in relation to the               33.2.12   The benefits for children under sixteen (16) years old
         credit card, in which event we will give you reasonable notice of the                        are limited under the Personal Accident Section of the
         changes.                                                                                     Travel Policy.
30.2     We will inform you of these changes either by a statement message or on            33.2.13   The maximum accumulation of any benefits payable in
         the kulula.com website or by sending you the changed terms and                               respect of any one accident or series of accidents
         conditions.                                                                                  shall be limited to R10 000 000 (10 million Rand) per
30.3     kulula may also amend the programme terms and conditions. kulula will                        travel ticket debited to a valid credit card issued by
         publish changes on the kulula.com website.                                                   FirstRand Bank Limited (which has been specifically
31       End or suspension of the programme                                                           nominated by the bank).
                                                                                            33.2.14   The maximum accumulation of any benefits payable in
31.1     We may end or suspend our participation as a partner in the programme                        respect of any one accident or series of accidents
         on reasonable notice to you.                                                                 under the Personal Accident section shall be limited to
31.2     You will not lose the kulula moolah earned up to the date we end or                          R5 000 000 (5 million Rand) per valid credit card
         suspend our participation in the programme, but you must redeem your
                                                                                                      issued by FirstRand Bank (which has been specifically
         kulula moolah within the validity period as set out in Clause 28.9.
                                                                                                      nominated by the bank).
                                                                                            33.2.15   The benefits are summarised in the table of benefits at
Section D: Value-Add Services                                                                         the end of Section D, but these are subject to change
                                                                                                      on reasonable notice to you.
32       Comprehensive Global Travel Insurance
         Comprehensive Global Travel Insurance is included on the credit card               33.3      Medical conditions excluded under the Travel
         where applicable. This value-add is product dependent.                                       Policy
                                                                                            33.3.1    Pre-existing illness where you received medical
33            Benefits summary                                                                        advice or treatment within six (6) months prior to
33.2.1        This is a summary of the terms, conditions and exclusions of the                        starting your journey.
              Travel Policy.                                                                33.3.2    Chronic, recurring or continuing illness.
33.2.2        You should get a copy of the Travel Policy before your journey.               33.3.3    Acute or chronic psychiatric, psychological or
33.2.3        The Travel Policy is available on our website, www.kulula.com                           emotional conditions, suicide, self-inflicted injury,
              or you may contact the Global Travel Helpdesk and they will                             alcohol, drugs and narcotics abuse.
              send the Travel Policy to you. If anything is unclear, please                 33.3.4    Cardiac, cardiovascular, vascular and cerebro
              contact the Global Travel Insurance Help Desk on 0860 100                               vascular, respiratory or cardio respiratory conditions
              484.                                                                                    for persons sixty five (65) years or older.
33.2.4        The benefits under the Travel Policy are automatically available              33.3.5    Physiotherapy and chiropractic charges over R1 000
              when you buy a travel ticket (public conveyance) in South Africa                        (one thousand Rand), except while you are in hospital.
              (or other specified countries as detailed in the Policy) at full fare         33.3.6    Sexually-transmitted diseases.
              on your kulula credit card, prior to departure.                               33.3.7      The following conditions if you are Human
33.2.5        This offer only applies if you are a South African citizen (or a                        Immunodeficiency Virus (HIV) positive or have
              citizen of other specified countries as detailed in the Policy), up                     Acquired Immune Deficiency Syndrome (AIDS):
              to and including the age of seventy (70) years, and buy your                                    - Kaposi’s Sarcoma
              travel tickets in South Africa (or other specified countries as                                 - Pneumocystic Carinii
              detailed in the Policy). Please obtain a copy of the Travel Policy                              - Tuberculosis
              prior to travelling and ensure you fully understand the Policy.                                 - Cytomegalovirus (C.M.V.)
                       - Cryptococcal Meningitis
                       - Disseminated Herpes and/or Shingles Human
33.3.8        Pregnancy, childbirth, abortion, miscarriage, obstetrical procedures.

33.4          Other Travel Policy exclusions
33.4.1        Manual work in connection with a business or trade.
33.4.2        If your journey is for emigration purposes.
33.4.3        If your loss, damage, death, injury, illness, disablement or expense is caused by:
                    Your participation in professional sports or as a national representative in competitive sporting activities.
                    Your participation in dangerous activities, hobbies, interests or sports as set out in the Travel Policy.
                    War, invasion, act of foreign enemy, hostilities (whether war be declared or not), acts of terrorism, civil war, rebellion, revolution,
                    uprising, military or usurped power, civil commotion or riot.
                    Any Luggage claim that has not been reported to police or transport carrier immediately and for which a written police or irregularity
                    report has not been obtained. Luggage/Personal effects – Any single item in excess of R1 000 (one thousand Rand).
                    Cancellation or curtailment due to weather conditions.
                    Liability arising from the use or ownership of any mechanically propelled vehicle i.e. motor vehicle.
                    Loss to unaccompanied luggage.
33.4.4     Claims for treatment by homoeopaths, naturopaths, reflexologists, or any other alternative medicine.
33.4.5     If you incur expenses for travelling abroad to seek medical treatment.
33.4.6     If you incur medical expenses after completion of your journey.
33.4.7     Please note no consequential loss cover is available under the Travel Policy.
33.4.8     Flying or air travel other than on a fully licensed passenger carrying aircraft.




                                                          Comprehensive Global Travel Insurance

                          SCHEDULE OF BENEFITS (Persons up to the age of 70 (not yet 71)
                          Limit per travel ticket purchased
                         Description                                        Benefit                      Excess
 Emergency Medical and Related Expenses
   Emergency Medical Expenses – Local                                      R 175 000                      R 1 000
   Emergency Medical Expenses – International                             R 10 000 000                    R 2 000
   War or Terrorism – Local                                                R 175 000                      R 1 000
   War or Terrorism – International                                       R 10 000 000                    R 2 000
 Related Expenses
   Medical Transportation, Repatriation & Evacuation                      Included in Emergency Medical Expenses
   Visit by a family member                                               Included in Emergency Medical Expenses
   Repatriation of Children                                               Included in Emergency Medical Expenses
   Repatriation of Travel Companion                                       Included in Emergency Medical Expenses
   Burial, Cremation and Return of Mortal remains                         Included in Emergency Medical Expenses
   Hospital Inconvenience                                                      R 200 p/ day – Total of R 3 000
 Pre-Existing Medical Cover
   Pre-Existing Medical Cover (Minimum Delay Period – 48                   R 100 000                     48 Hours
   hours)
   Transportation and Repatriation                                         Included in Pre-Existing Medical Cover
 Emergency Assistance Services
   Medical Referral                                                                      Service Only
   Medical Monitoring                                                                    Service Only
   Emergency Medicine                                                                    Service Only
   Evacuation                                                             Included in Emergency Medical Expenses
   Repatriation                                                           Included in Emergency Medical Expenses
   Return of Mortal Remains                                          Included in Burial, Cremation and Return of Mortal
                                                                                           Remains
   Transmission of Urgent Messages                                                       Service Only
   Embassy Referral                                                                      Service Only
   Emergency Travel and Accommodation Arrangements                                       Service Only
   Legal Assistance                                                              Included in Legal Expenses
   Bail                                                                                  Service Only
   Return in case of death or imminent death of a close                                  Service Only
   Relative
   Loss of Travel Documents                                          Included in Loss of Cash and/or Travel Documents
   Cash advances                                                                        Service Only
 Personal Accident                                                           Benefit                     Excess
   Accidental Death                                                        R 250 000
   Accidental Permanent Disablement                                        R 750 000
   Accidental Death and/or Accidental Permanent Disablement                 Included
   as a result of acts of War or Terrorism
 Cancellation and Curtailment
   Journey Cancellation                                                     R 10 000                       R500
   Journey Curtailment                                                      R 10 000                       R500
 Travel Delay
   Travel Delay (Minimum Delay Period – 12 hours)                           R 2 000                      12 Hours
 Personal Liability                                                      R 2 500 000
 Hijack, Hostage or Wrongful Detention Inconvenience                 R750 p/day / Max R 10
                                                                              000


 Legal Expenses                                                             R 5 000
 Replacement Personnel                                                      R 10 000
 Luggage
   Luggage                                                                  R 3 000                        R 500
   Maximum Single Item Limit                                                R 1000
 Luggage Delay (Minimum Delay Period – 12 hours)                            R 2 000                      12 Hours
 Loss of Cash and / or Travel Documents                                     R 1 500                       R 500




         The above table is merely a summary of some of the main features of the Travel Policy. It is your responsibility to obtain a copy of the full
         Travel Policy prior to commencing your journey. The terms, conditions and exclusions of the Policy are available at www.kulula.com or you
         may contact the Global Travel Insurance Helpdesk on 0861 490 100, and they will arrange for the policy to be sent to you.




kulula credit card terms and conditions-combined usury and nca 20100506                                                            Page 7 of 11
           For medical emergencies contact the Europ Assistance Alarm Centre on +27 (0)11 991 8409




                                                           Definitions used in this agreement


access channel                           means any form of access technology including the Internet or mobile phone technologies or Interactive Voice means
                                         Response (IVR) system.
account                                  means the credit card account (as applicable) opened by us in your name or in the additional cardholder's name.
additional cardholder                    means any person authorised by you to be issued an additional credit card under your responsibility.
additional account                       any credit card account opened by us in the additional cardholder's name for which the Primary Cardholder is
                                         responsible.
agreement                                means the pre- agreement statement, accompanying quotation and terms and conditions of use, as amended time to
                                         time in accordance with the provisions of the NCA, together with your application form (signed by you and/ or any
                                         additional cardholder), or the application information supplied to us telephonically or by fax and from the kulula
                                         Loyalty Programme “jetsetters” (if applicable), as well as the value-add services terms and from conditions, form the
                                         whole agreement between you and us.
ATM                                      means an Automated Teller Machine.
attorney and own client scale            means the fees which a client agrees to pay his attorney for services rendered in respect of a legal matter.
the bank                                 means FirstRand Bank Limited, a registered bank, registration number 1929/001225/06.
                                         means a Visa credit card or Visa Electron credit card that we issue to you.
Card
Cardholder                               means the cardholder to whom we have issued the card.
Channels                                 cellphone banking, online banking, ATM banking.
credit card                              means a Visa credit card or Visa Electron credit card that we issue to you.
credit card scheme                       means the credit card scheme operated by FirstRand Bank Limited.
credit provider                          means the person who grants credit under a credit agreement.
common monetary area                     means South Africa, Namibia, Lesotho, Botswana and Swaziland.
credit provider                          means FirstRand Bank Limited, a registered bank, registration number 1929/001225/06.
debt counsellor                          means a person registered in terms of the National Credit Act and who carefully examines a consumer’s debt
                                         situation and suggests the best plan of action.
debt review                              means a process whereby a debt counsellor reviews the collective debts owing to various credit providers in the
                                         event that the cardholder seeks assistance from the debt counsellor.
exchange control regulations             means exchange controls are administered by the South African Reserve Bank Exchange Control department and
                                         through commercial banks authorised to deal in foreign exchange. All international commercial transactions must be
                                         accounted for through these authorised financial exchange dealers.
FNB                                      means First National Bank, a division of FirstRand Bank Limited.
FRB                                      means FirstRand Bank Limited, a registered bank, incorporated in South Africa, registration number 1929/001226/06,
                                         an authorized financial services provider.
full payment                             Total Transactions, Plus Interest, Plus Fees
I                                        means the cardholder to whom we have issued the card.


kulula                                   means Comair Limited t/a kulula.com a company registered and incorporated in South Africa and carrying on
                                         business as a domestic airline with registration number 1967/006783/06.
kulula moolah                            means the points that a cardholder earns in terms of the rewards programme every time s/he makes qualifying
                                         purchase transactions
minimum amount                           means Closing Balance Amount, Minus any Overdue Amount, Minus any Budget Installments, Minus Membership
                                         fees, Minus any remaining Over limit Amount, Minus Optional Debt Protection Premium Amount (where
                                         applicable).We then calculate 5% (the minimum monthly repayment percentage as stipulated on your quotation)
                                         (please note this figure may vary per product) on the remaining amount.
National Credit Act                      means the National Credit Act 34 of 2005.
NCA customer                             means a person who entered into a new credit agreement on or after 1 June 2007.
                                         means FirstRand Bank Limited, a registered bank, registration number 1929/001225/06.
our
over indebted                            means when a consumer is unable to satisfy all his obligations as required in the credit agreement in a timely
                                         manner.
permanently disabled                     means disabled to the extent that you cannot reasonably be expected to perform your current occupation or a similar
                                         occupation following reasonable rehabilitation or training.
PIN                                      means the personal identification number linked to the card.
purchase transaction                     means the transaction amount charged by the supplier for goods or services purchased by the use of the card.
pricing guide                            a list of the full current pricing issued by kulula credit card chargeable for transactions.
Repo Rate                                  means the prices at which the Central Bank lends cash to the banking system, which is an indicator for short term
                                           interest rates.
specified payment                          means payment above the monthly minimum amount reflected on your monthly account statement
travel Policy                              means the Travel Insurance Master Policy issued to us, which provides for travel insurance for our cardholders.
                                           means FirstRand Bank Limited, a registered bank, registration number 1929/001225/06.
Us
Usury Act                                  means the Usury Act 73 of 1968, as amended.
Usury Act customer                         means a person who entered into a credit agreement before 1 June 2007.
Visa                                       means Visa International Services Association.
We                                         means FirstRand Bank Limited, a registered bank, registration number 1929/001225/06.
                                           means the cardholder to whom we have issued the card.
You                                        means the cardholder to whom we have issued the card.
Your



                                                         Contact Details and Complaints Process

FRB’S Registered Address

Physical Address
Group Company Secretary’s Office
1st Floor, 4 Merchant Place
Corner of Fredman Drive and Rivonia Road
Sandton
2196

kulula credit card Registered Address

Physical Address
3 First Place
BankCity
Cnr Jeppe & Simmonds Streets
Johannesburg
2001

Postal address
PO Box 1420
Johannesburg
2000

Tel: (011) 371 1212
Fax: (011) 352 9904
Website address: www.kulula.com



kulula credit card Compliance Officer

Physical Address
The Compliance Officer
3rd Floor
1 First Place
BankCity
cnr Simmonds and Pritchard Streets
Johannesburg
2001

Postal address
kulula credit card
P O Box 1153
Johannesburg
2000

Tel: (011) 371 7953
Fax: (011) 371 2192

kulula credit card Complaints Department

Tel: (011) 369 1115
Fax: (011) 632 2317
E-mail address: ceocomplaints@fnb.co.za

LEGAL NOTICES MAY BE SERVED AT




 kulula credit card terms and conditions-combined usury and nca 20100506                                                                   Page 9 of 11
Physical Address
Compliance Support at Interbank Risk & Compliance
3rd Floor
1 First Place
BankCity
Cnr Pritchard and Simmonds Streets
Johannesburg
2001



OMBUDSMAN FOR BANKING SERVICES

Physical Address
28 Harrison Street
Johannesburg
South Africa
2000

Postal address
P.O.Box 5728
Johannesburg
2000

Tel: (011) 838 0035 / 0860 800 900
Fax: (011) 838 0043
E-Mail: Info@obssa.co.za
Website address: www.obssa.co.za

FAIS OMBUDSMAN (Advice-related Complaints)

Physical Address
Eastwood Office Park
Cnr Lynnwood Road & Jacobson Drive
Baobab House
Ground Floor
Lynnwood Ridge
Pretoria East
0040

Postal address
PO Box 74571
Lynnwood Ridge
0040

Tel: (012) 470 9080 / 0860FAISOM (0860324766)
Fax: (012) 348 3447
E-mail address: info@faisombud.co.za
Website address: www.faisombud.co.za




LONG-TERM INSURANCE OMBUDSMAN (Complaints)

Physical Address
Third Floor
Sunclare Building
21 Dreyer Street
Claremont
Cape Town
7700

Postal address
Private Bag X45
Claremont
Cape Town
7735

Tel: (021) 657 5000
Fax: (021) 674 0951
E-mail address: info@ombud.co.za


REGISTRAR OF LONG-TERM INSURANCE (Regulator / Information)

Postal address
Financial Services Board
PO Box 35655
Menlo Park
0102

Tel (Toll-free): 0800 110 443 / 0800 202 087
Fax: (012) 347 0221
E-mail address: Info@fsb.co.za
Website address: www.fsb.co.za
THE NATIONAL CREDIT REGULATOR (Regulates Creditors / Debt Counsellors / Credit Bureau) / THE NATIONAL CONSUMER TRIBUNAL (Complaints)

Tel: 0860 627 627
Website address: www.ncr.org.za;

CREDIT BUREAU

Transunion ITC
Tel: 0861 482 482

Experian
Tel: 0861 105 665

Expert Decision Systems
Tel: 0860 937 000


RELEVANT CONTACT NUMBER:

kulula credit card services
Tel: 0860 MOOLAH (666524)

Effective Date: 01 March 2010

FirstRand Bank Limited adheres to the Code of banking Practice and the National Credit Act



                                For further information on all your rights as a consumer in terms of the National Credit Act,
                                           please visit the National Credit Regulator’s website on www.ncr.co.za




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