PREMIER VACATION RENTALS

P REMIER V ACATION R ENTALS OWNERS BOOK WE SPECIALIZE IN PROFESSIONAL PROPERTY MANAGEMENT. TABLE OF CONTENTS 1. Introduction to Property Management. 2. Charts a. Lodging Tax Chart A b. Lodging Tax Chart B 3. Property Management Program Q & A 4. Web Page Layout 5. Sample Owner Contract 6. Owner Information Sheet 7. Property Inventory List 8. Sample Guest Contract (Lease Agreement) 9. Guarantor Agreement 10. Travel Tips 11.Inventory Check List 12.Deep Cleaning Approval Form 13.Maintenance 14.Deep Cleaning Check List & Inventory 15.Subcontractor List Pages 1-5 Page 6 Page 7 Page 8 Pages 9-11 Page 12-13 Pages 14-20 Page 21 Pages 22-23 Pages 24-28 Page 29 Page 30 Pages 31-37 Pages 38 Page 39 Pages 40-43 Page 44 OWNER INTRODUCTION TO PROPERTY MANAGEMENT! Dear Owner: Thank you for the opportunity to introduce our Property Management Company and the services we offer to you. A Premier Vacation Rentals Inc. is a locally owned and operated, full service Management Company dedicated to providing quality rental management services since 1999. With our 22 years of combined experience, we have been meeting the needs of both property owners and guests through our focus on the successful marketing, promotion and rental of privately owned homes and condominiums. Experience leaves us second to none. Our years of experience in tourism and property management are unmatched. To our owners and guests, this translates into consistency and accountability in the service we provide. You’ll see the same smiling faces committed to a high standard of professional service in vacation rental management. Service is our business! We employ a staff of qualified and committed professionals that will provide you with the very best management of your property including, lodging reservations for vacation rentals, housekeeping, maintenance, accounting, as well as, non-rental residential management. Whether for the guest or the owner, our commitment to both is 24 hours a day, 7 days a week, 365 days a year. We can easily be reached through our after hours service should you or a guest need us. The combined efforts of the staff, owners and guests result in properties that are well rented and maintained year after year thus creating a potentially higher income for you. Promotion is the key to a successful rental program. We invest considerable resources to insure that your property is successfully promoted, rented and carefully maintained. We have a large internet presence with over 250,000 user sessions per month to our websites. Having vacation rental companies in the three major rental markets in North Georgia gives us a huge advantage over all other vacation rental companies with our cross marketing ability. We can inform potential guests about other vacation areas they may not know about or if one of our companies has no vacancy, they refer all leads to one of our other locations. We continually research management methods that allow us to work for our guests and homeowners more efficiently and “just plain better!” In doing so, our guests return to A Premier Vacation Rentals, Inc. year after year and our owners remain our best supporters. Our company is a leader in vacation rental management in North Georgia and our loyal customers and satisfied homeowners provide the proof. Our rental software programs utilize web-based technology that enables us to contact an unlimited number of rental reservation agents, around the world. Our software program is fully compatible with the newest Internet protocols and allows our guests the convenience of booking directly through the Internet. At this time, a prospective guest is able to access our availability tables and thus book a particular unit directly without an availability quote. This system, coupled with our advertising and marketing reaching prospective guests worldwide, helps us to maximize your property's exposure to the vacation rental market, generating income for you. The guests are not the only ones to enjoy the advantages of our web-based system, as an owner you will have exclusive access, through Owner Agent 2.8, to property bookings, owner’s reports, messaging and many more online services. 1 Our office is located at 5156 Helen Highway 75 Sautee, Georgia 30571. This great, roadside visibility provides our accounts with increased and consistent exposure to the vacationing public. In addition, this location provides easy access for our guests staying in and around the downtown area. Fees are a fact of life. At A Premier Vacation Rentals, Inc., they are kept to a minimum. Our owners pay a management fee percentage on the accommodation revenue they receive. There is a minimal monthly fee to cover garbage transfer/disposal and hot tub maintenance (chemicals and supplies). We provide light bulbs (60 watt that can be reached by a housekeeper without a ladder), batteries (remote, smoke detectors), laundering of linens, comforters and throw rugs (that do not require special care), bar soap, dishwashing liquid, dishwasher detergent, toilet paper, paper towels, trash bags and other general repair items at NO additional charge to you! What about annual advertising fees….FREE! We promote and market your rental property through our colorful vacation guide, three comprehensive web sites, travel shows, direct mail, email, newspapers and magazine advertisements at no additional fee to our property owners. Our goal is to generate rental income for you by offering quality lodgings. Guests who book with A Premier Vacation Rentals Inc. are assured of comfortable, well decorated, fully equipped and clean accommodations. To provide this service, we need the participation and support of you, the property owner. If we work together, we can look forward to increased rental income through satisfied return guests year after year. Additionally, your property value benefits from the high level of care and maintenance we offer. SERVICES PROVIDED BY A PREMIER VACATION RENTALS, INC.: INVENTORY: A Premier Vacation Rentals Inc. Units are required to maintain a minimum inventory, which is outlined in the “Required Inventory”, attached hereto. Upon acceptance of the management contract, the Owner must provide A Premier Vacation Rentals Inc. with a completely stocked unit according to this inventory. As needed, to maintain this inventory, during the term of the Management Agreement, A Premier Vacation Rentals Inc. will provide replacements for the following items and the Owner will be billed: 1. Sheets and Pillowcases 2. Towels, and Bath Mats 3. Vacuum cleaner bags 4. Keys 5. Dishes, Silverware, Glassware and Utensils 6. Pot holders, Placemats, and Kitchen Towels 7. Light bulbs, Hangers, Matches 8. Dishwasher and Liquid soaps (No Charge) 9. Toilet Tissue, Paper Towels and Trash Can Liners Bath (No Charge) All linen and kitchen items supplied by A Premier Vacation Rentals Inc. will be of a name brand, high-quality nature. Sheets and towels will be color coordinated to match your property. Should you wish for A Premier Vacation Rentals Inc. to make your purchases at 2 our cost), we would be happy to do so. In this way we can also maintain the "same type" of inventory. HOUSEKEEPING: CHECK OUT CLEANING AND LAUNDRY SERVICE AFTER GUESTS: Owners will be charged for cleaning after Owner Bookings or Owner-Guest Bookings. Owner Guests may pay for cleaning if Owner makes the necessary arrangements with A Premier Vacation Rentals Inc. Guests pay for the checkout cleaning charge. A PREMIER VACATION RENTALS INC. WILL HELP OWNER SET UP AND ARRANGE THE PROPERTY SO AS TO MAXIMIZE INCOME AND KEEP COSTS TO A MINIMUM. SAID SERVICE TO INCLUDE RECOMMENDED FURNISHINGS, COLORS, PATTERNS AND ANY INNOVATIVE AND COST SAVING MEASURE DESIGNED TO ENHANCE RENTAL REVENUE. (ADDITIONAL CHARGE MAY APPLY) A PREMIER VACATION RENTALS, INC. WILL ASSIST OWNERS IN EFFECTING REPAIRS AND SETTLING INSURANCE CLAIMS. A PREMIER VACATION RENTALS INC. WILL OBTAIN REPAIR AND REPLACEMENT BIDS AND SUBMIT THEM TO THE INSURANCE COMPANY. OWNERS MAY NOT BOOK THEIR PROPERTY TO OUTSIDE GUESTS. A PREMIER VACATION RENTALS INC. WILL HAVE SOLE AUTHORITY TO MANAGE AND RENT OWNERS PROPERTY. OWNER SHALL NOT PAY RENTAL TO A PREMIER VACATION RENTALS INC. FOR OWNER BOOKINGS, HOWEVER OWNER WILL BE RESPONSIBLE FOR CLEANING AND HOT TUB FEES. ROUTINE INSPECTIONS OF THE PROPERTY BY OFFICE STAFF AND MAINTENANCE PERSONS. COMPLETE INVENTORY OF PROPERTY ONCE ANNUALLY EACH SPRING. OWNER MAY ELECT TO DO HIS OR HER OWN INVENTORY. MAINTENANCE- Minor maintenance and light bulb (60watt) replacement accessible by housekeeper without use of stepladder. A PREMIER VACATION RENTALS INC. will also coordinate ALL maintenance for Owner's property. Said maintenance to include SPA service, carpet cleaning, window cleaning, and the cleaning of blinds, fire extinguisher service, and chimney sweep. All charges will be billed to owner. TELEPHONE: Owner will provide a touch-tone telephone for the property, as well as a phone line; Owner will restrict phone service for local calls only. This restricted phone line will prevent guests from making unauthorized long distance calls. MARKETING: A PREMIER VACATION RENTALS, INC. will provide Owner with various marketing programs designed to enhance rental income. In addition to the extensive marketing program already in place including a full presence on the Internet, we offer the following 3 services to our owners at no charge: 1. Virtual Tours of property. 2. Three Property Web Page listings on our websites. 3. Various advertising programs in periodicals and newspapers 4. Color photographs of the property. 5. Offer Owner's property in conjunction with other discount or promotional packages. 6. Full page company advertisement in Georgia’s official tour guide “Georgia on My Mind”. 7. Online Booking 8. We are AAA approved lodging facility with a THREE DIAMOND RATING. A PREMIER VACATION RENTALS, INC. RESPONSIBILITIES: 1). Cleaning Fees for paying guest. 2). Credit Card Fees. 3). Booking fees for owner stays. 4). Sales and Lodging taxes. 5). Advertising and promotion of your rental property done by A Premier Vacation Rentals, Inc. 6). Laundry Services. 7). Bar Soap, Dishwasher Detergent, Dish Detergent, Paper Towels, and Toilet Paper for paying guest. 8). Securing Reservations and Tenant Payments. 9). Hot Tub Cleaning and Sanitation for paying guest. 10). Emergency Repairs (at owner’s expense). 11). Owners will receive monthly statements. 12). Owners will receive year-end summary of income and expenses. 13). Owners checks are mailed on the 15th day of each month. OWNERS WILL BE FINANCIALLY RESPONSIBLE FOR THE FOLLOWING: 1. All utility payments: a. Electricity b. Gas c. Water & Sewer d. Telephone e. Satellite / Cable T.V. 3. Inventory Replacements: a. All appliances. b. Fire Extinguisher. c. BBQ & BBQ Tools. d. Vacuum Cleaner. e. Iron & Ironing Board. f. Pillows & Blankets. g. Mattress Covers. h. Linen, Comforters and Bedspreads. i. Brooms & Mops. 4. Supplies: a. Firewood. b. Fireplace Tools and Screen. 5. Repairs. 6. Hot Tub and Sauna Maintenance. 4 7. All Maintenance and Repair Cost on Property. 8. Damage and Theft to Property. 9. Property Cleaning: a. After Owner or Owner's Guest b. Owner is responsible for making arrangements for cleaning with A PREMIER VACATION RENTALS INC. 8. Optional-Marketing: a. Owner to allow A PREMIER VACATION RENTALS, INC. 14 days for promotional use; travel agent familiarization, marketing, promotions, advertising, etc.. These days will not include Holiday or peak periods. A PREMIER VACATION RENTALS, INC. For all accommodations, reserves the right to purchase all needed items to maintain a complete inventory, or to make any necessary repairs which are under $150.00 at the Owner's expense. With respect to Travel Agent/Lodging Wholesalers Commissions, and Advertising, we want to assure you that these items represent the cost of obtaining more frequent bookings and are an integral part of the Vacation Rental business. This company performs the same tasks on any booking, whether that booking is procured through a Travel Agent. Travel Agent and Wholesaler commissions are added to the gross rental income and will not be charged to owner. Again, OUR GOAL is to rent your property frequently and successfully. We are very proud of our properties and of their Owners. A guest staying with A PREMIER VACATION RENTALS, INC. must have a pleasant and memorable stay. Our success is directly tied to our superior accommodations, to the condition of the lodgings, and the collateral services we provide. Our staff is dedicated to serving you and to address your every concern. Our Management Divisions are more active than ever and are committed to making your ownership in North Georgia a pleasant and profitable experience. 5 Chart Overview The following charts are provided to offer you an opportunity to view an accurate comparison of the difference in occupancy rates, based on lodging taxes paid, between us and 12 other area vacation rental companies. These figures were obtained directly from the area tax collector and compiled for your review. Chart A— This graph allows you to see the difference in occupancy, based on lodging tax payments, for each company per month. Chart B— This graph is an overall comparison of companies based on the total lodging taxes paid between January 2002 through August 2002. We hope that you will find these pages to be helpful in your review of our company. As you can expect, we are very proud of the job that we have done in building a strong customer service based business while providing our property owners with the very best revenues in the area. Now we hope you can see why there is only one choice. The numbers speak for themselves!!!! 6 2002 Lodging Taxes Paid 9000 8000 7000 6000 5000 4000 3000 2000 1000 0 D-02 N-02 O-02 S-02 A-02 J-02 J-02 M-02 A-02 M-02 F-02 J-02 Blue Ridge Cabins A Premier Vaction Rentals A-1 Vacation Rentals Bavarian Brook Innsbruck Resort Kountry Peddler Cabins 7 2002 Yearly Lodging Tax Totals 50000 40000 30000 20000 10000 0 1 A Premier Vaction Rentals Blue Ridge Cabins Kountry Peddler Cabins A-1 Vacation Rentals Chimney Shadows Cabins Outside Chance Appalachian Rentals Country Charm Cabins Bavarian Brook Innsbruck Resort 8 Property Management Program! Q&A The following statements are designed to answer some of the most commonly asked questions concerning our vacation rental program. Q. How many nights can I expect to rent my home? A. Our homes are occupied between 95 and 220 nights a year. Q. What determines the number of nights a house rents? A. Guests like to stay in homes that are well stocked and furnished. Units with hot tubs rent about 40+ nights more a year than similar properties without a hot tub. Guests are always looking for the best value for their money. Q. As an owner, can I use my home whenever I want? A. Yes, you simply contact A Premier Vacation Rentals Inc. on 706-3488323 to reserve the property. Q. How much does A Premier Vacation Rentals, Inc. charge when they rent my home? A. A Premier Vacation Rentals Inc. charges 30% to 40% (depending on location of property) of the gross rent collected when we rent your home. Q. Does A Premier Vacation Rentals Inc. charge an additional monthly fee to manage my property? A. Yes, we charge a monthly fee for trash pick up and hot tub maintenance (chemicals, supplies, etc). Q. Are owners allowed to make reservations for their own guests? A. NO. Q. Does A Premier Vacation Rentals Inc. advertise the rentals? A. Yes, we advertise aggressively throughout the United States. Q. Does A Premier Vacation Rentals Inc. have its own cleaning program? A. Yes, the housekeeping staff members are carefully trained to ensure our high standards are maintained. Q. What is the charge for the cleaning service? 9 A. The home is cleaned after the guests depart at no charge to the owner. For owner stays the charge is determined by the size of the home and ranges between $45 and $250 per clean plus $25 for Hot Tub cleaning. Q. Does A Premier Vacation Rentals Inc. furnish and launder linens? A. Yes, we launder linens. No, we do not furnish linens. Q. What areas of property management do A Premier Vacation Rentals Inc. homeowners consider the most important? A. The following activities comprise the foundation of our management program. • • • • • The cleaning and maintenance of the home. The number of nights the property is rented. The quality and number of renters that stay in the home. Maintaining the security of the property. The accounting of monthly statements in an accurate and timely manner. Communication between homeowner and property manager. Pricing and marketing the rental rate to maximize the investment. The most competitive fees for providing the above services. Our staff can be reached 24 hours / 7 days a week 365 days per year. • • • • Q. How are the "minimum requirements" determined? A. The requirements have evolved from a combination of the guests' expectations and requests, comment card suggestions, vacation rental industry standards and A Premier Vacation Rentals Inc. standards. Q. How do I know that the evaluations are fair? A. Through individual review and training, the evaluators are asked to view degrees of wear and make appropriate suggestions. Your properties are compared with others within the company. Q. Why is my property inventoried? A. The inventory’s are used for internal purposes of communicating information to the owners in the most objective manner. The intent is to provide you with accurate information regarding your property, to enable you to make decisions regarding maintenance and improvements. 10 Q. What do other companies do? A. Many companies have a published listing property pages that is used in determining the costs and value to the guests. A Premier Vacation Rentals, Inc.’s intent is that ALL rental properties be well maintained, offer a cheerful and pleasant experience and provide a fair value to the guests. Q. Why do you clean my carpet without my permission? A. Cleaning is a standard procedure required to maintain rental readiness. Cleaning is based on "need". Some carpets require cleaning more frequently due to wear level, color and usage. Soiled carpets often result in unhappy guests who request to be moved or seek compensations. It is not practical or possible to contact owners every time a carpet requires cleaning, or to expect guests to wait for owners to clean the carpets. ANY QUESTIONS CALL US TODAY AT 706-348-8323! 11 Select One Submit BOOK ONLINE NOW! Description It seems to good to be true. A world in which hurry is the exception and relaxation is common fare. Casual elegance and rustic beauty; stone fireplace with gas logs and gleaming hardwood floors. Arrowhead Lodge is an oasis amidst mountains. Indulge yourself in our spa and relax on our large decks. Enjoy our deluxe pool table, built in entertainment center with 30” TV, DVD, VCR, and CD player. Discover why people return again and again. Nearby Attractions Gold Museum, 25 minutes from Lake Lanier, Appalachian Trail, Shopping, Helen GA, Trout Fishing, Unicoi State Park, Historic Dahlonega, Cabbage Patch Babyland General, White Water Rafting, Outlet Malls, International Restaurants, Swimming, Miniature Golf, Amusement Park, Tubing, and Horseback Riding. Amenities Kitchen/Dining Stove Refrigerator Dishwasher Microwave Coffee maker Flatware, Utensils, Glassware & Cookware Blender & Mixer Toaster Oven Table and 6 chairs Phone Bar w/3 stools Bedroom #2 Queen bed Night tables Armoire Rocker Living Room Sleeper sofa Sitting Chair Rocker Satellite TV & VCR (limited channels) Rock Gas Fireplace Games Master Bedroom Queen bed Night tables Armoire Rocker Large closet Full bath Satellite TV & VCR Stereo w/ CD player Deck w/ rockers Deck Table and chairs Gas grill Hot tub Mountain View Miscellaneous Washer/Dryer Central Heat and A/C Iron and board All linens 12 Large closet Full bath Satellite TV & VCR Stereo w/ CD player Lower Level Bedroom 3 Queen Bed Night Tables Full Bath (Off Bedroom) Starter set of paper products Dish and bar soaps Bonus Room Deluxe Pool Table Bar with stools Built in Entertainment Center 30” TV, VCR, DVD player Showtime and HBO Stereo with CD Player Queen Sleeper Sofa End tables Large Full Bath View: Mountain Sleeps: 10 Rates: Off Season Season Oktoberfest Dates Dec-May; 3rd night free except holidays Jun-Nov; 4th night free except holidays Sep 28 - Nov 3, 2001 - Fri & Sat Only Nightly Weekly $310.00 $310.00 $385.00 $1,860.00 $1,860.00 $2,010.00 - Rates are subject to change without notice. - Rates are based on double occupancy. - Rates do not include sales or lodging tax. - Oktoberfest rates apply only to weekends (Fri, Sat) - Currency: Rates are shown in U.S. Dollars (US). - The information on this page is believed to be accurate but it is not guaranteed. No Smoking No pets E-Mail us at rentals@premiervacationrental.com Reservations: 888-966-4040 Info: 706-348-8323 Fax: 706-348-8325 We Accept 13 RENTAL MANAGEMENT AGREEMENT Property Name: This agreement is made and entered into this the day of , 2002 by and between A Premier Vacation Rentals, Inc., a Georgia corporation (herein after referred to as Premier), whose address is PO Box 3245, Cleveland, GA 30528 and , (herein after referred to as Owner), whose address is _____________________________________________________________________________. 1). Management and Property WHEREAS, Premier is in the business of managing short-term rental properties owned by others and of finding renters for the same. Premier does and desires to manage the real property of the Owners (better known as street address _____________________________________________________________________________) to provide for vacation rentals and the generation of income from said property. WHEREAS, subject to the terms of this Agreement, Owner desires to engage Premier to provide rental management services for the Property, and Premier desires to accept such engagement. NOW, THEREFORE, for and in consideration of the mutual promises and covenants contained herein and other good and valuable consideration, the receipt of which is hereby acknowledged, the parties agree as follows: 2). Term The initial term (“TERM”) of this Agreement is twenty-four (24) months from the effective date set forth above (“Initial Term”). This Agreement shall automatically renew thereafter for additional terms of twelve (12) months each (“Renewal Term”) unless after the expiration of six (6) months of the initial term; provided, however, the six (6) months shall not apply to termination for violation of this agreement, either party shall terminate upon sixty (60) days' advance written notice given by either party to the other at the address hereinafter designated in Paragraph 8D hereof. If there are no future bookings for the Property, this Agreement may be canceled with a written notice at any time. There is no set up fee to enter Premier’s rental program, however, if this Agreement is cancelled prior to the end of the 6 month initial term a fee of $250 will be due to Premier to cover the initial set up costs. Premier reserves the right to issue addendums to this contract. Any notices required or permitted to be given shall be mailed by certified mail by each party. Upon termination, the Owner will honor all confirmed reservations and the Owner hereby affirms that Premier is relying on the availability of Owner’s property when a reservation is made. All such reservations will survive the termination of the contract, and be subject to the management and service policies of Premier exclusively, and not any other company regardless of whom the Owner has entered into a contract with. Owner shall be obligated to reimburse Premier upon demand, for all costs incurred by Premier to relocate confirmed reservations to a comparable Page 1 of 7 14 property (or to a higher priced property if Premier deems it necessary - this is likely to occur during peak seasons as the ability to transfer renters to comparable properties is difficult due to high demand), as determined by Premier, plus Premier’s full commission on all reservations. Owner shall promptly pay Premier all sums otherwise due Premier, including compensation. 3). Authority Owner hereby confers to Premier the exclusive right to rent and Manage Property during the term of this Agreement. For such purposes, Premier shall be the authorized agent of Owner and shall bind and obligate Owner by the performance of Premier’s duties as herein set forth in this Agreement. Neither Owner nor any other person or agent may rent, use or occupy Property without advance notice given to Premier. Owner, by his execution of this Agreement, warrants and represents that he is either the sole owner in fee simple of Property or is an owner of an interest in fee simple title in Property who has been duly authorized by all other owners to bind such owners and Property to the terms and conditions hereof. The liability of all owners in title shall be joint and several. a). Assignment - Premier may assign this Agreement to another manager or management company at any time during the term of this Agreement and the terms are binding on Owner and on all successors and assigns of agent enforceable to the same extent as though no assignment had occurred. 4). Duties of Manager Manager shall undertake the following duties with reference to Property and Owner: A. Rental Duties: - Premier shall use its best efforts to locate tenants, collect income and manage said Property. All decisions concerning the day to day operation of the Property as a rental accommodation shall be made by Premier in its sole discretion, including, but not limited to, decisions regarding rental rates, staffing, marketing, maintenance, housekeeping, reservation policies, and collection of rental proceeds. In addition, Premier shall have the right, in its sole discretion, to charge guests a reservation or transaction fee or any other fee relevant to the rental of said Property which amount shall be in addition to the rental rate charged and shall belong exclusively to Premier. B. Policies and Collections: I. Manager shall provide rental guests with written notice of reservations. Manager shall set policies and advise Owner and rental guests thereof with respect to reservations, check-in and check-out times, payment, maximum occupancy, and other regulations of and relating to the use and occupancy of Property. II. Manager may accept payment of rents from guests by cash, personal check, bank drafts or credit cards but in no circumstance will Manager be liable to Owner for failure of a guest to pay rental balances or for dishonored checks, stop payments, credit card reversals, forgeries or any other similar event which results in non-payment. Manager will use good faith efforts to investigate the credit and tenant worthiness for any occupancy intended to exceed sixty (60) days. III. In the event Owner should determine that it wishes to undertake collection efforts for non-payment including but not limited to collection litigation, it shall do so at its own cost and expense; however, Manager will assist Owner and any attorney or other representative which Owner selects by providing information and materials indicating the dates of occupancy, confirmed reservations, rental rates, and other written and factual information in the possession of Manager that will assist in such collection efforts. Page 2 of 7 15 C. Inspections and Maintenance: I. Manager shall periodically inspect the Property. Whenever possible all inspections will be recorded on Owner's account. The failure of Manager to so inspect, or, during inspection, to detect any defect or adverse condition, including but not limited to conditions affecting the integrity or safety of any structure upon Property or factors which may affect the rent ability of Property, shall cause no liability whatsoever to Manager. It is expressly understood that Manager shall use best efforts and due care in inspecting the Property. II. Owner hereby authorizes Manager to perform or cause to be performed routine maintenance and repair work at Property (at Owner's expense) provided that the total of such maintenance and repairs may not exceed the sum of One Hundred Fifty dollars ($150.00) per repair without the advance oral or written consent of Owner. It is expressly understood that manager shall use good judgment and discretion in the undertaking of such repairs or maintenance. III. Should Manager discover any condition in the Property which requires immediate repair, replacement, construction or action in order to prevent an unsafe condition, damage to the structures or adjacent areas, including common areas, loss of habitability or factors likely to result in sustained loss of rental income (herein "emergency repair"), Manager may proceed with the emergency repair without advance consent of Owner and Owner shall be fully responsible for the payment of all costs related thereto and the dollar limitations above described in Subparagraph II. shall not apply. It is expressly understood that Manager shall use best efforts to contact Owner and inform Owner of the condition of the Property in case of an emergency. IV. If requested by Owner, Manager shall assist Owner in the preparation of any insurance claims for damages to Owner's property. Such assistance shall be limited to the provision of repair invoices and copies of reservations canceled due to conditions at Property. V. Regardless of the nature of the repair, maintenance, replacement or construction work undertaken by Manager, Owner shall be solely and exclusively responsible for all costs and charges in connection therewith and whether incurred directly by Owner or Manager on Owner's behalf. Owner shall be estopped to contest the nature of the work undertaken, the cost there and Manager's authority to bind Owner in connection there with. If Manager or any of its employees or representatives undertakes repairs, Owner shall reimburse Manager for costs thereof including labor and materials and such obligation shall be separate and distinct from the compensation due and owing under Paragraph 6. D. Cleaning: Provided that Owner is current in all payments due Manager, Manager shall, from its compensation under Paragraph 6 or from cleaning fees collected from tenants, pay for departure cleaning at Property after any Selective generated paid occupancy, including but not limited to laundry for towels and linens, excluding bedspreads. Manager shall not be obligated to pay for maid service under any circumstance or to pay for departure cleaning herein indicated for any use or occupancy by Owner or for Owner's guests at the premises for which full rentals are not paid directly to Manager. After each rental, Premier will arrange for the Property to be cleaned at no charge to the Owner except as outlined in 5E reference to Owner use. D. Deep Cleaning: The Property is required to be cleaned thoroughly (deep clean) each year. Premier or the Owner may perform this. Premier will contact the Owner to advise of cost for this cleaning prior to service being performed. If Owner elects to Page 3 of 7 16 handle deep cleaning, it must be done to Premier’s specifications and completed by April 1st of each year. If not, Premier will correct and charge the Owner accordingly. Deep cleaning each year is mandatory! Deep Clean - The cost to deep clean your home equals 4.5 times the normal cost of a standard cleaning. (Cost for deep cleaning will be $ ________). E. Pest Control - All properties are required to have pest control, which will be provided by Premier at a rate of $20.00 bimonthly. This rate will include general pest control and all complaint calls between services during normal business hours. THIS IS MANDATORY! G. Restricted Phone Line: Owner shall install a restricted phone line. The cost of the equipment or the cost of the installation of the restricted line, as well as the maintenance of a conventional, touch-tone line with the local phone company shall be the responsibility of Owner. The restricted phone service will allow guests to make local calls only at no charge. 5. Owner's Duties A. Minimum Inventory: Owner shall be required to purchase and maintain a minimum inventory of goods and accessories as specifically described in Exhibit 1 hereto. Such items shall be procured and paid for by Owner. Property must be fully stocked with Exhibit 1 inventory prior to any rental of Property. Manager will, at Owners expense, procure replacements, said replacements not necessarily a match but similar in quality and type), for lost, stolen or broken items for the following items only: I. Dishes, silverware, glassware, utensils; II. Potholders, place mats, salt and peppershakers; III. Light Bulbs, hangers; B. Linens, Soaps and Paper Goods: For any paid booking, obtained by Premier, Manager shall also supply at Manager's expense the following items: I. Bath, dishwasher and liquid soaps; II. Toilet tissue and paper towels; III. Trash can liners. Notwithstanding the foregoing, Manager shall not be required to bear the cost of replacement for any items not designated herein, i.e. major appliances, stereo, vcr, microwave, barbecue, etc. In such event Owner shall be required to bear the cost of replacement. C. Maintenance: Owner shall deliver the Property in excellent condition and shall, during the term of this Agreement, comply, at Owner's expense, with all reasonable requests of Manager in connection with the provision of furnishings, appliances, accessories, amenities, and preventive maintenance. At a minimum, Owner hereby agrees to do the following: I. Steam clean carpets and rugs on an as needed basis. II. Clean all windows and blinds on an as needed basis. III. Caulk all sinks and bathtubs as needed. IV. Insulate all exposed water pipes. V. Remove pine needles and clean up the yard. VI. Paint or stain the interior and exterior of the property as needed. Page 4 of 7 17 VII. General deep-clean once yearly. VIII. Service of fire extinguisher. IX. Clean chimneys. X. Change locks or re-key the property on an as needed basis. D. Insurance: Owner shall, at all times during the terms of this Agreement, maintain and pay for a public liability and property damage insurance (Vacation Rental Policy) with a single combined liability limit of not less than $1,000,000 and property damage limits of no less than $200,000 insuring against all liability arising out of and in connection with the rentals, occupancy and activity contemplated by this Agreement. Owner shall cause Manager to be listed as a co-insured under said policy and shall provide Manager with proof of such status within thirty (30) days of the execution of this Agreement and in any event before any rental or occupancy occurs pursuant to the terms hereof. Such policies shall contain an endorsement, which provides that Manager shall receive not less than ten (10) days' advance written notice of any modification or cancellation of such policy. E. Owner's occupancy of Property: Owner acknowledges and agrees that they shall not have the right to occupy the Property without first making a reservation with Premier. Further, Owner shall not be entitled to make a reservation to occupy the Property during any time for which Premier has already issued a confirmed reservation to a rental guest. No commission will be due to Premier for an Owner’s use or an Owner’s guest use provided the guest is not paying the owner for use. If Premier approves a reduced rental rate at the Owner’s request, Premier will collect the commission based on the full rental rate in effect for the Property. Any maintenance visits required on Owner or Owner’s guest reservations will result in a charge to the Owner. Owners and Owner’s guests shall be subject to the same check-in and checkout times and procedures as other guests who rent the Property from Premier. Owner may elect to clean the property themselves after their personal use. In that case, no cleaning fee will be due to Premier unless the Property has a hot tub, which will be serviced, by Premier and a fee of $25.00 charged to the Owner. If Owner desires Premier to clean the Property after an Owner visit, a cleaning fee of $________ which is based on the size of the home will apply in addition to the $25.00 hot tub fee if applicable. Premier will always clean Should Owner fail to inform Manager of Owner's occupancy of Property, and should Manager obtain a rental for the Property which could not be accommodated as a result of Owner's occupancy, then Owner shall be responsible for any and all costs associated with that rental, including but not limited to rental commissions. 6. Compensation to Manager A. Commissions: As and for payment for Manager's services hereunder, Owner shall pay to Manager and amount equal to forty (40%) percent of all gross rental proceeds generated from the Property. Page 5 of 7 18 B. Service fees: I. All properties equipped with a hot tub will be subject to an additional $50 per month fee which covers chemicals for the hot tub, trash collection, and extra services that Premier provides such as replacement of batteries in remotes and smoke alarms (AAA, AA and 9 volt only), laundering linens, comforters and throw rugs that do not require special care such as dry cleaning, changing out air filters for air conditioners that are accessible from interior of Property and require no additional tools and/or ladders to change (owner supplies filters) and general management during times of vacancy. This fee will be deducted each month without exception. II. Properties without a hot tub will be subject to a fee of $25 per month to cover services noted above with the exception of hot tub chemicals. This will be deducted each month without exception. C. Payments to Manager: It is specifically understood that the compensation herein provided shall be paid on the full amounts of sums paid. Owner shall promptly pay to Manager all compensation due Manager and any other costs, fees, expenses, and charges for which Owner is responsible within ten (10) days of submission of an invoice thereof. In addition, and without the necessity of advance invoicing Manager may deduct from gross rentals all such compensation and fees, costs, expenses and charges. As and for security for payment of Owner's obligations to manager under this Agreement, Owner hereby grants to manager a security interest in all rents, rental contracts and accounts receivable related thereto, and related to Property. In all cases, the security herein granted shall survive the termination of this Agreement and shall continue until all sums due Manager for compensation and other fees, costs, expenses and charges, including fees and charges for maintenance and repair, payment of utility bills, mortgage payments, tax payments, homeowner dues, home improvements, remodels, appliances and furnishings, have been paid in full. 7.Limited liability and indemnification A. Owner acknowledges and agrees that Manager is not guaranteeing any specific number days of occupancy, any rental income or rental rate, although Manager will use good faith efforts to secure competitive occupancies and rates. B. Owner hereby indemnifies and holds Manager harmless from any and all costs, damage, claims, expense, liability, attorneys' fees and any obligation whatsoever, and whether incurred or suffered by Owner or other persons using, occupying or working at Property, including but not limited to claims, damages or obligations related to emergency or other repair and maintenance, loss of personal property by theft, including personal property of the Owner or guests, invitees, and renters and injury to Property, personal property or person from any cause whatsoever. 8.Miscellaneous A. This Agreement shall be construed in accordance with and governed by the laws of the State of Georgia. Page 6 of 7 19 B. Should any litigation be commenced between the parties hereto or their personal representatives concerning any provision of this Agreement or the rights and duties of any person in relation thereto, the party or parties prevailing in such litigation shall be entitled, in addition to such other relief as may be granted (including costs), to a reasonable sum as and for attorneys' fees in such litigation. C. Owner may not, voluntarily or involuntarily, assign or transfer all or any interest in this Agreement to any other person without the prior written consent of Manager. Except as herein provided this Agreement shall be binding upon and inure to the benefit of the parties' respective successors and assigns. D. All notices, requests, demands, and other communications under this Agreement shall be in writing and shall be deemed to have been duly given on the date of service if served personally on the party to whom notice is to be given or on the seventh (7th.) day after mailing if mailed to the party to whom notice is to be given by first class mail, registered or certified, postage prepaid, and properly addressed as follows: Manager: A Premier Vacation Rentals, Inc., P.O. Box 391, Cleveland, GA 30528 Owner: ______________________________________________________________________ ______________________________________________________________________________ Property Owner: ____________________________ Property Owner: ____________________________ A Premier Vacation Rentals, Inc. By: _____________________________________ Title: ___________________________________ Witness: __________________________ Witness: __________________________ Witness: __________________________ Page 7 of 7 20 OWNER INFORMATION Owner______________________________Property_____________________ Mailing Address ________________________________________________ ________________________________________________ SSN Home Phone Business Phone Fax Email Address Cell Phone Pager ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ Emergency Contact Name _________________________________________ Emergency Contact # Power Provider Acct. # Water Provider Acct. # Gas Provider Acct. # Phone Provider Acct. # Cable Provider Acct. # _________________________________________ _____________________ Phone #___________________ _____________________ _____________________ Phone #___________________ _____________________ _____________________ Phone #___________________ _____________________ _____________________ Phone #___________________ _____________________ _____________________ Phone #___________________ _____________________ Satellite Provider _____________________ Phone #___________________ Acct. # _____________________ Password _________________ 21 Required Inventory for Vacation Rental Homes! REQUIRED INVENTORY: We are very pleased to have the opportunity to represent and manage your Vacation Rental Property. The following are the items that are required for ALL A Premier Vacation Rentals Inc. Properties. All items and furnishings must be in good to excellent condition. Furnishings that are old, worn, irreparable, or stained, are unacceptable and must be replaced. Suggested furnishings should be as follows: *Suggestions are based on our experience of the past 5(five) years. LIVING ROOMS: a. Queen Sofa or sectional. Sleeper is preferred. * b. Love Seat or Arm Chairs or Recliners. * c. Entertainment Center. (TV, DVD, CD Player-Digital Cable or Satellite) d. Coffee Table and End Tables if necessary. e. Adequate Lighting. f. Fireplace Tools, Screen if necessary, Wood Holder. (Gas Logs Preferred) g. Paintings, Prints, Wall Hangings. h. Silk Plants and Warming Touches. *The living room should seat all guests comfortably. DINNING AREA: a. Table. * b. Chairs* c. Adequate Lighting. *Dinning area should accommodate the maximum number of guests. BEDROOMS: a. King, Queen, or Twin Beds with high quality mattresses. b. Headboards. c. Nightstands. d. Adequate Lighting. e. Alarm Clocks. f. Adequate Closet Space. g. T.V., CD Player, DVD (Especially In Master Bedroom) LINENS: a. 2 sets of linen and towels for each person your property sleeps. b. Comforters or Bedspreads for each bed. c. Two Blankets for each bed. * d. Mattress Covers or Bed sacks for each bed. e. Adequate number of pillows for each bed, including sofa sleepers. *Some of our guests get real cold. f. Bath Mats or Bath Rugs for each bathroom. g. Kitchen towels. KITCHENS: a. Dinnerware. Sufficient for the maximum number of occupants. To include; dinner plates, salad plates, soup bowls, cereal bowls, serving platters, cups or mugs and saucers, sugar and cream set. 22 b. Glassware. Sufficient for the maximum number of occupants. To include: juice, double old fashion, highball and wine glasses. c. Cookware. Sufficient for the maximum number of occupants. To include; 1 quart and 2 quarts sauce pans, 8' and 10" skillets, 4 to 6 quart stock pot and tea kettle. d. Bake ware. Such as 9x14 casserole, 2 quart covered casserole, cookie sheets, and cake pans. e. Small appliances. Toaster, Automatic 10 to 12-cup Coffee Maker, Microwave Oven, Blender, Automatic Can Opener, and Kitchen Clock. f. Kitchen Tools. Colander, Cutting Board, Juice Pitcher, Serving Bowls, Serving Platters, Mixing Bowl Set, Steak Knives, Storage Bowl Set, Ice Cube Trays, 2 Pot Holders, 4 Kitchen Towels, Silverware tray, Dish Drainer and Mat. g. Kitchen Tools Cont'd. Spatula, Bowl Scraper, Can Opener, Can Piercer, Grater, Vegetable Peeler, Hand or Electric Mixer, Paring or Roast Cutlery, Measuring Cup, Measuring Spoons, Wooden Spoons, Basting Spoon, Pot Fork, Tall Kitchen Trash Can, Broom, Mop, Dust Pan, Ladle, Pancake Turner, Cork Screw, Vegetable Peeler. h. Optional Items; Ice Cream Scoop, Pizza Cutter, Coaster, Trivets, Step Stool, Ladder, Basic Cookbooks. ADDITIONAL UNIT INVENTORY ITEMS: Additional Color TVs with Digital Cable service or Satellite. Additional VCR-VHS format, DVD Stereo with Cassette AND CD Hot Tub & Spare Filters Washer and Dryer Vacuum Cleaner Iron and Ironing Board Approved Fire Extinguisher Fireplace Tool Rechargeable Flashlight Barbecue with Tools Games, Puzzles, Cards Wall Clock Small Tool Set (Screwdriver, Hammer, etc.) Door Mats Guest Register Automatic Garage Door Opener (if necessary) Smoke Alarms (one for each bedroom if possible) Outdoor patio furniture (minimum 4 chairs and small table) Firewood (Gas Log Fireplaces are preferred) *LOCKED CLOSET FOR STORAGE OF LINENS AND UNIT SUPPLIES! 23 Premier Vacations Rentals Name: Prospect_LastName , Prospect_FirstName Arrival Date: CheckInDate Departure Date: CheckOutDate Property Address: Prospect_Street Prospect_Street2 Prospect_City Prospect_State Prospect_Zip Bedrooms: Bedrooms Occupancy Limit: SleepCap Rent: TotalRent Tax(7% State, 5% City): Tax Security Deposit: SecDep Total Due: Balance Number of Persons Occupying Units SleepCap Restrictions: NO PETS/SMOKING ALLOWED! (STATE OF GEORGIA, COUNTY OF WHITE) GUEST LICENSE AGREEMENT This agreement constitutes a contract between the guest(s) and A Premier Vacation Rentals, Inc., as Agent Please read your Vacation Rental Agreement before you begin your vacation. Any monies received by A Premier Vacation Rentals Inc. for occupancy of vacation property indicated the acceptance of the terms of our Vacation Rental Agreement in full. All policies are strictly enforced. It is the responsibility of all guests (and members of their party) to be familiar with all policies pertaining to rental. At the time the reservation is made our cancellation policies come into effect, please see cancellation policy below. This rental agreement is entered LeaseDate by and between TenantFirst p_last herein referred to as “Guest(s)”, “You” or “I” and A Premier Vacation Rentals Inc. herein referred to as "Agent" or Agent(s). Agent agrees to lease the above named real property to Guest(s) on the terms and conditions contained herein. This rental agreement is subject to the following terms 1. 2. AGENCY DISCLOSURE - A Premier Vacation Rentals Inc. serves as the agent & representative of all owners of vacation properties in its rental program, and is acting at all times, in and for the best interests of the owners. CHECK-IN TIME IS 3:00 PM - At the following: A PREMIER VACATION RENTALS INC. 5156 Helen Highway, Sautee, Georgia 30571. Keys are NOT available until the property is ready for occupancy. No exceptions to this policy will be made. Agent will use its commercially reasonable efforts to have the Premises ready for Guest occupancy at check-in time, but Agent cannot guarantee the exact time of occupancy. Please call in advance if you may be arriving after 9:00 PM so that arrangements can be made for Guest property keys to be picked up. Please Note - NO ARRIVALS ARE ALLOWED ON THANKSGIVING DAY (NOV. 28) and CHRISTMAS DAY (DEC. 25). CHECK-OUT TIME IS 11:00 AM - NO EXCEPTIONS! Check-out takes place at our office and is strictly enforced so that Agent(s) have adequate time to prepare the property for the next guest. Please return keys to the front desk before leaving. (Unless prior arrangements are made in writing with AGENT, Guests that do not vacate the rental property and return the keys by 11:00 AM or in the event Guest return to the premises without the consent of the Agent after turning in the keys and checking out, a fee equal to the rental rate for one (1) day will be assessed to Guest(s). RESERVATION REQUIREMENTS - 50% of the total rental fee required in advance to hold reservation. Agent(s) accept Visa, MasterCard, Discover, American Express, Money Orders and Checks drawn on U.S. banks are accepted. (If securing with a check, it must be received within 3 days after booking has been made or the reservation will be canceled. Agent(s) do no accept checks on reservations made less than 30 days before arrival.) Balance is due at check in with cash, certified funds, traveler’s checks, Visa, MasterCard, Discover, and American Express. Please reference reservation dates and folio # when sending check or money order. Upon receipt of deposit; confirmation and directions to our office will be mailed, faxed or emailed to Guest. WE DO NOT ACCEPT CHECKS AT CHECK-IN! SECURITY DEPOSIT – Damage deposit is required at check-in must be credit card (imprint), or cash! No checks accepted! If Guest(s) have no major credit card, a cash deposit of $200.00 to $500.00 (Two to five hundred U.S Dollars) depending on the property and/or pets. Security Deposits can be paid in the form of personal check drawn on U.S. banks (checks must be received 30 days prior to arrival), cashiers checks, money order, cash, or credit card (there will be a $11.00 administration fee if using credit card for security deposit), along with a valid drivers license. This security deposit will be returned within one week of the departure date, provided the keys are returned to Agents office by 11:00 AM and there is no breakage or damage to the premises and/or contents, outstanding long distance telephone charges, or cleaning costs, other than those normally incurred in connection with the occupancy of the premises. Guest(s) acknowledges Agent(s) authority to charge Guest(s) Credit Card for damages to the unit occupied by the Guest(s) and/or his/her Guest(s). Each Guest will be financially responsible for damage done to the property beyond normal wear and tear. If there is damage to a property or it's property within, after the Guest(s) departure, the Guest will be notified of any excessive cleaning needed or damages made and the amount will be charged to their credit card or deducted from the above mentioned $200.00 to $500.00 damage deposit. Agent will pursue collection to 3. 4. 5. 24 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. the fullest extent. The security deposit will be refunded to Guest, less any damages or excessive cleaning charge, within 10 days of your departure. Guest(s) will be responsible for any damage caused by Guest(s), guest(s) family, guest(s) invitees, and guest(s) guest(s). All security deposits will be returned by company check to the address specified by the Guest(s) at the time of reservation. Checks that must be reissued due to incorrect address will be subject to a $35.00 fee. (We urge Guest(s) to double check there mailing address on there conformation and lease.) CANCELLATION - A $30.00 administration fee is assessed for all cancellations. However, if Guest(s) cancel less than fourteen (14) days prior to there arrival date in cabin, mountain homes and condos (30 days on lake properties all properties located on or access to Lake Lanier, Lake Chatuge, Lake Nottely and Lake Burton) Guest(s) advance payment will be forfeited. No Cash Refunds Are Given! (For a refund of monies, cancellation must be in writing and sent certified mail and received 14 days (30 days for all lake properties) prior to arrival date (less a $30.00 administration fee per property). TO:) A PREMIER VACATION RENTALS INC. PO BOX 3245 CLEVELAND, GA. 30528 RESERVATION CHANGE FEE - All reservations that need date and/or property changes are subject to a nonrefundable $30.00 rescheduling fee per change. All changes must be done prior to cancellation period expiration. You must make changes fourteen (14) days or more prior to your arrival date on cabins, mountain homes and condos (30 days or more on lake properties all properties located on or access to Lake Lanier, Lake Chatuge, Lake Nottely and Lake Burton). Agent may review cancellations that are done 13 days or less (29 days or less on lake properties) and at the Agent(s) own discretion may approve a rescheduling with an administration fee at a rate of 50% of the advance payment. Any reservations that where approved for rescheduling after cancellation period had expired cannot cancel if so Guest(s) forfeit all deposits. There is no guarantee that the Guest will receive approval so do not expect it! NO SHOW POLICY - The total amount of the reservation will be charged along with a $30.00 administration fee. RETURNED CHECKS - A $35.00 service charge will be incurred for any returned checks. CUSTOMER SERVICE - After your reservation has been made, if you have any questions, we will be pleased to answer them for you on our customer service number 706-348-8323 do not call our reservation lines. CONFIRMATION - Confirmation of the reservation will be mailed, faxed, or emailed to Guest(s) upon receipt of the reservation advance payment. Please read the confirmation for accuracy of dates, mailing address, number of adults and/or children and accommodations. Any errors must be directed to the reservations department within seven days of mailing. Pay close attention to the number of persons (Adults/Children) on the conformation and lease! Occupancy is limited to REGISTERED GUESTS ONLY. Absolutely no overnight visitors are allowed. In the event this occurs your security deposit and rent will be forfeited and you will be asked to vacate the property. ADDITIONAL GUESTS (More than the lease states) - Additional guests and visitors must be pre-approved by Agent(s) in advance. (Each child counts as one guest). For approved additional guests (over 12 years of age), you will be charged $10.00 (Ten U.S. Dollars) per night per guest. There is no charge for children 12 years of age or under one per adult). IF YOU BRING IN EXTRA GUESTS OR VISITORS WITHOUT PRIOR APPROVAL, GUEST (S) WILL BE ASKED TO VACATE THE PROPERTY, GUEST (S) SECURITY DEPOSIT AND RENT WILL BE FORFEITED! KEYS - All keys must be returned to office at time of Check-Out. Guest(s) are issued one or two sets (Guest(s) request how many keys and sign for them) of keys at check-in. As these are privately owned properties, Guest(s) are responsible for lost-keys. The property must be re-keyed in the event that keys are lost, misplace, or non-returned keys. The Guest(s) will be responsible for cost of this procedure. LOCKOUT POLICY - In the event a Guest(s) is locked out of a property, the Guest(s) can borrow a key by coming to the office. After business hours, the Guest(s) must call Agent(s) at 888-966-4040. An agent will meet the Guest(s) at the office. A charge of $25 is payable for obtaining the key after business hours (If there is an agent in the office after hours there is no charge). If an agent is not available for late hour calls after 11 PM. A locksmith will be required. The Guest(s) will be responsible for cost of this procedure. SATELLITE/CABLE TELEVISION - All properties are privately owned and have different subscription packages for cable and/or satellite. Agent(s) does not guarantee any programs or events, Guest(s) liable for ordering any pay per view, programming charge plus an additional $5.00 charge per program or event will be deducted from your security deposit. PHONE CALLS - All properties are equipped with a telephone; Guests agree to make all long distance calls with a calling card. If Guest(s) charges long distance phone calls to Owner's phone, Guest(s) will be liable for said charges plus a charge of $5.00 per call. FIRE PLACES - Gas fireplaces are seasonal and are non operational from May 15th thru September 25th! FIREWOOD – Rental Properties are not provided with firewood. It can be obtained from local markets at reasonable rates. SMOKING - Smoking is not permitted inside. Outside smoking is permitted but please do not litter. Failure to obey this rule will result in loss of security deposit and/or charge to credit card. ALCOHOLIC BEVERAGES - No drinking of alcoholic beverages by persons under the legal age of twenty-one (21) is allowed. Should a Guest(s) or guest of Guest(s) be arrested for underage drinking at the rental unit property or should Agent(s) observe a Guest(s) or guest of Guest(s) under the age of 21 drinking alcoholic beverages, this rental agreement may be terminated and the Guests evicted at the option of the Agent(s). Illegal drug use is strictly prohibited. Kegs are not permitted on any property. PETS (DOGS ONLY) - You acknowledge that NO PETS are allowed in or on the premises unless Agent(s) has expressly authorized such use (Type and weight of dog has to be listed on lease or it is prohibited). Some 25 homes allow pets (DOGS ONLY). The pet fee is $15.00 per night/per pet (DOGS ONLY). Pet limits vary by house. Our No Pet homes do not allow pets anywhere on or about the premises. IMPORTANT: IF YOU HAVE A DOG AND IT IS NOT LISTED ON THE LEASE THE UNAUTHORIZED OCCUPANCY OF PETS WHERE PROHIBITED WILL RESULT IN IMMEDIATE EVICTION AND LOSS OF ALL RENTS AND SECURITY DEPOSITS! Prior permission must be granted. Specific rules must be followed. An additional pet deposit may be required. PETS ARE NOT ALLOWED ON FURNITURE OR BEDDING. 22. HOMES ~ FURNISHINGS ~ EQUIPMENT ~ ETC. - All homes and condominiums are privately owned property furnished and equipped by its OWNER. As such, Agent(s) cannot make any changes to the furnishings or equipment provided by the owner. If Guest(s) requires special appliances or equipment, please bring them with you. Decor, style, and color will vary. Furnishings are subject to change without notice. Under no circumstances are furniture, bedding, mattress pads, utensils or any other property supplied with the rental property to be taken out or transfered from one property to another (will result in a charge against Guest(s) security deposit). Loss of these items, as well as damage to the property or furnishings in excess of normal wear will be charged to Guest(s), the renter. Certain areas in each rental property are locked for the OWNERS personal storage and are not included in this rental. 23. LINEN - A basic supply of linen is provided in each property. Bed linen and bath towels are not changed during your stay. You can exchange dirty linen for LINEN & TOWELING PACKAGES available for rental at our office. Linen Package Pricing Below. The startup set of bath soap, toilet tissue and trash bags are not replenished. LINEN & TOWELING PACKAGES King $15.00 Queen $15.00 Double $12.00 Twin $10.00 Packages include: 24. 1 fitted sheet, 1 flat sheet, 2 pillowcases, 2 bath towels, 1 hand towel, 2 washcloth. 25. LISTINGS & PRICING - Information regarding individual listings is believed accurate but cannot be guaranteed. We have made every effort to ensure that all the information on Agent(s) website is current and accurate. The possibility of errors and omissions exists. We will be happy to confirm all data contained herein or answer any questions you may have prior to booking your reservation. Rates, furnishings, fees, and taxes are subject to change without notice. Rates - Rates for weekly stays are shown on our website at www.helenga.com and are based on double occupancy an include one "FREE NIGHT" also includes departure cleaning at no additional charge (excluding lake properties). Rates for holidays, special events, and weekends may be higher. Rates do not include tax and are subject to change. Most of our properties can be rented with a two-night minimum year round. Minimum night requirements may vary for holidays & special events. Weekly stays can run from Friday arrivals/departures or Sunday’s arrivals/departures with the following exceptions: (a) All Lake Properties require different minimum night stays depending on property call for details 888-966-4040(Other restrictions and variances may apply). 26. DOUBLE BOOKINGS - Double bookings are rare. In the event that Guest(s) reservation for the rental property overlaps or matches the reservation of another tenant, Agent(s) reserves the right to relocate Guest(s) to a different rental property within the Agent’s rental program or that of another company. Every effort will be made to ensure that the replacement property is reasonably comparable to the original rental property booked. Agent(s) shall have the sole right to select such replacement rental property. Agent agrees to pay any additional charges due in excess of the rental amount for the rental property, and refund any amounts paid by Guest(s) in excess of the replacement property rental amount. Guest(s) will have the option to (1) accept the replacement property or (2) reject the replacement property and receive a refund of all rents and fees paid for the rental property. Guest(s) agree that Guest(s) choice between these alternatives will be Guest(s) sole remedy for any and all damages, liability, or inconvenience arising out of the double booking. 27. CLEANING REQUIREMENTS – Guest(s) are required to leave the property in the same general condition it was when Guest(s) arrived. Dishes should be cleaned and put away but beds do not need to be made. Agent(s) will dust, vacuum, sanitize, and clean all towels and linens upon your departure. If additional cleaning is required, appropriate charges will be deducted from your security deposit. Guest(s) is responsible for any damage, abuse, excessive cleanup requirements, or loss caused by any member of Guest(s) party to the property or its contents during Guest(s) occupancy. Inspectors walk through each property after checkout to ensure the property is left in good order. Agent(s) will make that final determination of the necessity of any charges to Guest(s). Maid service and other cleaning arrangements during your stay are available for an additional charge. 28. EXTRA HOT TUB CLEANING - Hot Tubs have been cleaned prior to your arrival. There will be a $35.00 charge if guest(s) require an additional cleaning of the Hot Tub during Guest(s) stay. 29. CHECK OUT PROCEDURES - The following items must be complied with before check out or Guest(s) shall forfeit his/her security deposit: (a). Dishes, Pots, Pans, Silverware, and Utensils must be washed; dried and put away (Do Not Leave In Dishwasher) and the stove/oven shall be left in a clean condition. (b). Refrigerator should be left clean and free of food. (c). Windows and doors must be left closed and locked with the air conditioner on 78 degrees or heat on 55 degrees depending on the outside temperature. (d). All trash put in outside garbage cans when applicable. (e). All litter, cigarette butts and pet waste must be picked up from the yard, front and back, and placed in the 26 30. 31. 32. 33. 34. 35. 36. 37. 38. outside garbage cans tied securely in trash bags. (f). Furniture in the unit put back where it was found and the unit left neat and in order. REPAIRS ~ SERVICE CALLS~ REFUNDS – Agent(s) cannot guarantee against mechanical failure of heating, air conditioning, Hot Tubs, TVs, Satellite Receivers, VCRs, or other appliances. Please report any inoperative equipment to our office immediately. Agent will make every reasonable effort to have repairs done quickly and efficiently or move Guest(s) to a different property if possible. Should a repairperson make a call to a unit and find that the equipment is in working order and the problem was due to the Guest(s) oversight or neglect, the charge for service will be the Guest(s) responsibility. No refunds or rent reductions will be made due to failure of appliances or equipment. All maintenance requests must be reported to the office between 9 AM and 5 PM (Agent(s) answers the phone 24 hrs 7 days a week PLEASE do not put off notifying us immediately as it could hinder us getting the repair done quickly!). Guest(s) understands and agrees that Agent(s) may enter the rental property at any time for the purpose of making needed repairs. Please keep in mind that the property has been reserved and held for you and that others may have been turned away. Construction of new accommodations and attractions does occur in resort areas. Refunds or rate adjustments are not made for any inconvenience due to construction, road repair, etc. Please DO NOT asks for refunds. ~ No refunds for early departures (less days than reserved) ~ No refunds will be given for delayed arrival ~ No refunds for reducing the number of nights reserved with less than 7 days notice ~ No refunds or reschedules due to inclement weather. TERMINATION BY OWNER/SUBSTITUTIONS – Agent(s) strives to comply with all reservation requests for specific vacation properties. However, due to ownership changes, properties being removed from rental use, mechanical problems, or other unforeseen circumstances, Agent(s) cannot absolutely guarantee a specific rental property. Agent(s) reserve the right to change assignments without notice or liability should the unit or property become unavailable. When comparable accommodations are not available, Guest(s) will have the option of selecting from available properties at the published rate or receiving a complete refund of their reservation deposit. Where there is no advanced deposit and no substitution can be made, Agent(s) will attempt to give as much notice as possible so other arrangements can be made. VACATION HOME UNDER CONSTRUCTION - If Guest(s) have selected a vacation rental property, which is under construction, and the vacation rental property is not completed prior to Guest(s) Arrival Date, Agent(s) will use its commercially reasonable efforts to arrange for comparable accommodations at similar rents. If comparable accommodations at similar rents are not available, neither Agent(s) nor Owner will be liable to Guest(s) beyond the obligation to refund to Guest(s) all payments made by Guest(s). ACTS OF GOD/CONSTRUCTION NOISE - Neither Owner nor Agent(s) shall be liable for events beyond their control which may interfere with Guest(s) occupancy, including but not limited to Acts of God, acts of governmental agencies, fire, strikes, war, inclement weather and construction noise from nearby sites. NO REBATE OR REFUND will be offered in these circumstances. HOUSE PARTIES – ARE NOT ALLOWED! Rental Guest understands that Agent(s) will accept families, married couples, and responsible adults over the age of 21 ONLY. Guest(s) agree that more than the number of people stated on the lease shall not occupy the premises. If the unit is occupied by more than the number of people stated, it will result in loss of total rent, security deposit and/or additional charge to credit card. Occupancy in use of premises shall not be such as to disturb or offend neighbors. The use of firearms, or fireworks is strictly prohibited. Guest(s) certify that they have read carefully the limitations placed on the number of persons permitted to occupy the premises, and agree to abide by such limitations: if not, Guest(s) will be asked to vacate the property which will result in loss of total rental and security deposits with no refund. RIGHT OF ENTRY - Guest(s) agree that the Agent(s) reserves the right to enter the rental property anytime to investigate disturbances, check occupancy, check for damage, to make such repairs, alterations or improvements thereto as Agent(s) may deem appropriate, or to show property to prospective purchasers or guests. EXPEDITED EVICTION - A material breach of this Agreement by Guest(s), which, in the sole determination of the Agent, results in damage to the Premises, personal injury to Guest(s) or others, a breach of the peace, a nuisance to others, or a violation of criminal law or local code, shall be grounds for termination of Guest(s) tenancy. Violation of any of the rules contained here in will result in IMMEDIATE EVICTION and forfeiture of rent and security deposit. If the tenancy created hereunder is for 30 days or less, the expedited eviction procedures set forth in the Vacation Rental Act will apply. Guest(s) may be evicted under such procedures if Guest(s): (i) hold over in possession after Guest(s) tenancy has expired; (ii) commit a material breach of any provision of this Agreement that according to its terms would result in the termination of Guest(s) tenancy; (iii) fail to pay rent as required by this Agreement, or (iv) have obtained possession of the Premises by fraud or misrepresentation. Any reservation made under false pretenses will result in forfeiture of advance payments and the party will not be permitted to check-in. INDEMNIFICATION AND HOLD HARMLESS – Guest(s) agree to indemnify and save harmless the Owner and Agent(s) for any liabilities, theft, damage, cost or expense whatsoever arising from or related to any claim or litigation which may arise out of or in connection with Guest(s) use and occupancy of the rental property including but not limited to any claim or liability for personal injury or damage or theft of property which is made, incurred or sustained by Guest(s). The terms “Agent(s)” and “Owner” as used in this Agreement shall include their heirs, successors in interest, assigns, employees, agents, and representatives where the context requires or permits. The terms “Guest(s),” “You,” and “Your” as used in this Agreement shall include Guest(s) heirs, successors, assigns, guests, invitees, representatives and other persons on the rental property during Guest(s) occupancy (without regard to whether such persons have authority under this Agreement to be upon the rental property), where the context requires or permits. DISPUTES - This Agreement shall be governed by and interpreted in accordance with the laws of the State of Georgia, and shall be treated as though it were executed in the County of White, State of Georgia. Any action 27 relating to this Agreement shall be instituted and prosecuted only in the White County Superior Court, Georgia. Guest(s) specifically consent to such jurisdiction and to extraterritorial service of process. 39. A PREMIER VACATION RENTALS INC. RESERVES THE RIGHT TO REFUSE SERVICE TO ANYONE - All rental properties are leased without regard to race, color, religion, sex, national origin or handicap. Due to liability issues, we are unable to provide prospective renters with keys to preview properties. 40. VIOLATING AGREEMENT - If Guest(s) violates any of the conditions of this Agreement; Agent(s) may terminate this Agreement and enter Premises. Upon notice of termination of this Agreement, Guest(s) shall vacate the Premises immediately and forfeit all rents and security deposits. 41. CREDIT CARD - I am providing my credit card number as a guarantee. I agree to pay all rent and/or any outstanding long distance phone charges, accept all terms of the lease agreement and accept all liability for any damage beyond normal wear and tear during the term of my lease with A PREMIER VACATION RENTALS INC. If I fail to do so I understand that these cost will be charged to my credit card and all credit card sales are final! PLEASE READ, SIGN, COPY, AND RETURN ENTIRE CONTRACT WITHIN 7 DAYS! PLEASE INCLUDE ADDITIONAL GUEST INFORMATION AND SIGN BELOW AFTER READING LICENSE AGREEMENT. THIS IS ONLY FOR REGISTERED GUESTS OF THE PROPERTY, NOT VISITORS. By signing this, I have read and fully agree to all the above policies. ________________________________________________________ (Print Name) ________________________________________________________ (Guest Signature) ________________________________________________________ (Print Name) ________________________________________________________ (Guest Signature) ________________________________________________________ (A Premier Vacation Rentals Inc. Representative) PRINT ALL NAMES OF PERSONS OCCUPYING THIS PROPERTY! ______________________________ (Date) ______________________________ (Date) ______________________________ (Date) 28 GUARANTOR AGREEMENT! GUEST NAME: ____________________AGE:_______ PROPERTY NAME: _________________ FOLIO #: _________________________ ARRIVAL DATE: __________________ DEPARTURE DATE: _______________ I, _________________ am the parent or guardian of ____________________ and I agree to be liable for any and all damages done by ____________________ to the rental unit referred to in the attached rental agreement during the term of the rental agreement, ___________________________________, ____________________ (Address) _______________________________ (Telephone Number) ______________________________ (Parent Signature) ________________________________ ___________________________ (Rep. Print Name) (A Premier Vacation Rentals, Inc. Rep. Signature) A PREMIER VACATION RENTALS, INC. PO BOX 3245 CLEVELAND, GEORGIA 30528 PHONE – 706-348-8323 FAX – 706-348-8325 29 A PREMIER VACATION RENTALS, INC. 888-966-4040 TRAVEL TIPS FOR TRAVELING PETS WE ALLOW DOGS ONLY IN PET FRIENDLY PROPERTIES DOGS MUST BE LISTED ON LEASE TO OCCUPY PROPERTY! Please take a moment and read the following suggestions. We have compiled a list of items that we think may be useful during your vacation. Please be a responsible pet owner, this means that pets should always be picked up after and pet hair should be removed from the unit prior to departure. We perform BASIC departure housekeeping, not pet cleaning service. Please observe the rules set forth, do not allow pets to sleep on rental property bedding or furniture. In the event of additional cleaning and laundering services due to pet hair, A Premier Vacation Rentals, Inc. reserves the right to charge for additional cleaning. When packing for your trip, you will need: • • • • • • • • • THE VETERINARIAN’S DOCUMENTS FOR YOUR PET YOUR PET SHOULD BE MICRO CHIPPED AND/OR WEARING A COLLAR WITH YOUR INFORMATION ON IT. YOUR CARRIER OR CRATE, COMPLETE WITH IDENTIFICATION A LEASH AND AN EXTRA COLLAR. MAKE SURE YOUR PET ISN’T WEARING A CHOKE COLLAR OF ANY KIND. CATS SHOULD BE WEARING A SAFETY COLLAR IN THE CAR—EXTRA SHEETS OR AN OLD BLANKET FOR UNDER THE CARRIER A COUPLE OF SHEETS TO COVER FURNITURE AND/OR THE BED AT YOUR DESTINATION (A Premier Vacation Rentals, Inc.) A BLANKET OR CUSHION FROM YOUR PET’S HOME BEDDING A CONTAINER OF YOUR PET’S FOOD. IF YOUR PET EATS A COMMON FOOD AND YOU KNOW THAT IT IS AVAILABLE, YOU NEEDN’T BRING A WHOLE BAG. (DON’T FORGET A CAN OPENER AND SPOON) DISTILLED WATER, OR AT LEAST WATER FROM YOUR HOME. TWO GALLONS SHOULD BE SUFFICIENT, BUT IF YOU SEE THAT YOU ARE RUNNING LOWER THAN A GALLON, ADD A PART OF THE DESTINATION WATER TO THE HOME WATER, SO THAT YOUR PET CAN GET ACCLIMATED TO THE OTHER WATER IN A DILUTED FORM. OF COURSE, YOUR PET’S FOOD AND WATER DISH, AND A PORTABLE WATER CONTAINER FOR TRAVELING TO YOUR DESTINATION. BACKPACK FOR YOUR DOG IF YOU PLAN TO BE HIKING OR WALKING. THEIR FAVORITE CHEW TOYS TREATS GROOMING SUPPLIES, SUCH AS BRUSH OR COMB, A LINT REMOVER FOR RENTAL PROPERTY, TWEEZERS, SCISSORS GOOD SUGGESTIONS: BRING ALONG BABY WIPES. THEY ARE GREAT FOR KEEPING PAWS CLEAN, FOR CLEAN UP ANY "ACCIDENTS" TRASH BAGS AND WASTE REMOVAL BAGS. THIS IS WHITE COUNTY LAW/ORDINANCE. DISINFECTANT AND CARPET CLEANER EXTRA OLD TOWELS PET MEDICATION FLASHLIGHT FOR LATE NIGHT WALKS FIRST AID KIT FOR HUMANS AND PETS ABOVE ALL, BRING A RELAXED ATTITUDE. THIS IS SUPPOSED TO BE FUN FOR YOUR FAMILY AND YOUR PET. • • • • • • • • • • • • • 30 A PREMIER VACATION RENTALS, INC. INVENTORY CHECK LIST! LIVING ROOM: COUCH DESCRP/COLOR___________________ ______LOVE SEAT_________________________ ______END TABLES________________________ ______COFFEE TABLE_____________________ ______CHAIRS____________________________ ______OTTOMAN__________________________ ______CABINET/CHEST_____________________ ______LAMPS _____________________________ ______PILLOWS___________________________ ______WALL HANGINGS_____________________ ______RUGS ______________________________ ______PLANTS_____________________________ ______PICTURES___________________________ ______TV__________________________________ ______REMOTE CONTROL ___________________ ______VCR_________________________________ ______REMOTE CONTROL ___________________ ______TV STAND/ENT.CNTR. ____________________ ______STEREO/CASSETTE/SPEAKERS______________ ______WOOD STOVE ______FIREPLACE______WB______GAS______TOOLS WOOD PROVIDED_____YES_____NO DINING ROOM: ______TABLE __________________________ ______CHAIRS __________________________ ______TABLE LEAFS _____________________ ______BUFFET/HUTCH____________________ ______PICTURES ________________________ ______CENTERPIECE _____________________ MISC.: ___________________________________ ________________________________________ ________________________________________ ________________________________________ DEN/FAMILY ROOM: ______COUCH __________________________ ______LOVE SEAT_______________________ ______END TABLES_____________________ ______COFFEE TABLE___________________ ______CHAIRS__________________________ ______LAMPS__________________________ ______PICTURES________________________ ______PLANTS__________________________ ______TV______REMOTE CONTROL________ 31 ______VCR_____REMOTE CONTROL_______ MISC.: _________________________________ KITCHEN: ______DINNER PLATES DESCRP/COLOR__________________ ______SAUCERS_____________________________________ ______SALAD PLATES________________________________ ______CUPS_____________________________________ ______MUGS_____________________________________ ______SOUP/CEREAL BOWLS___________________________ ______SERVING BOWLS_______________________________ ______SERVING PLATTER_____________________________ ______KNIVES__________________________ ______FORKS-DINNER__________________________ ______FORKS-SALAD__________________________ ______TEASPOONS__________________________ ______SOUP SPOONS__________________________ ______STEAK KNIVES__________________________ ______SERVING SPOONS________________________ ______GLASSWARE-HIGHBALL____________________ ______GLASSWARE-DOUBLE OLD FASHION_________________ ______GLASSWARE-JUICE____________________ ______GLASSWARE-WINE____________________ ______COFFEE MAKER____________________ ______TEAKETTLE__________________________ ______TOASTER __________________________ ______MICROWAVE OVEN_________________________ ______SKILLET/FRYING PANS_____________________________ ______SAUCE PANS ____________________________________ ______STOCK POT __________________________ ______CASSEROLE DISHES_______________________ ______COOKIE SHEET __________________________ UTENSILS: ______PANCAKE TURNER______VEGETABLE PEELER________________ ______BASTING SPOON______COLANDER________________ ______POT FORK______CUTTING BOARD________________ ______LADLE______MEASURING CUP________________ ______WOODEN SPOONS______MEASURING CUP SET________________ ______SPATULA ______MEASURING SPOONS________________ ______GRATER______JUICE PITCHER________________________________ ______CAN OPENER______STORAGE BOWLS ______CAN PIERCER______MIXING BOWLS________________ WINE CORKSCREW______KITCHEN TOWELS________________ ______CUTLERY-PARING______SPONGES________________ ______CUTLERY-ROAST______DISH DRAINER________________ ______MAT ______CUTLERY-SANDWICH/SLICER________________ ______ASH TRAYS______POT HOLDERS________________ ______PLACE MATS______REFRIGERATOR___________ ______RANGE/OVEN______ 32 ______DISHWASHER_________________ ______TRASH COMPACTOR____________ MISC.____________________________________________ BEDROOM #1-MASTER: ______BED SIZE__________________________________ ______HEAD BOARD DESCRP. /COLOR________________ ______NIGHT STANDS____________________ ______LAMPS__________________________ ______DRESSER/CHEST_____MIRROR_______________ ______CHAIRS __________________________ ______PICTURES __________________________ ______ALARM CLOCK __________________________ ______TV______REMOTE CONTROL ______________ ______COMFORTER/SPREAD _____SHAMS_________ ______PILLOWS______MATTRESS PAD____________ ______BLANKETS _________________________ MISC.: _______________________________________________ _____________________________________________________ ____________________________________________________ BEDROOM #2: ______BED SIZE__________________________________ ______HEADBOARD DESCRP/COLOR__________________ ______NIGHT STANDS ___________________ ______LAMPS __________________________ ______DRESSER/CHEST_____MIRROR_____________ ______CHAIRS __________________________ ______PICTURES __________________________ ______ALARM CLOCK __________________________ ______TV______REMOTE CONTROL _______________ ______COMFORTER/SPREAD _____SHAMS___________ ______PILLOWS______MATTRESS PAD____________ ______BLANKETS__________________________ MISC.:______________________________________________ BEDROOM #3: ______BED SIZE__________________________________ ______HEADBOARD DESCRP/COLOR__________________ ______NIGHT STANDS____________________ ______LAMPS__________________________ ______DRESSER/CHEST_____MIRROR _________ ______CHAIRS__________________________ ______PICTURES__________________________ ______ALARM CLOCK __________________________ ______TV______REMOTE CONTROL ______________ ______COMFORTER/SPREAD _____SHAMS_________ ______PILLOWS______MATTRESS PAD____________ ______BLANKETS __________________________ MISC.:___________________________________________________ _________________________________________________________ 33 _________________________________________________________ BEDROOM #4: ______BED SIZE__________________________________ ______HEADBOARD DESCRP/COLOR__________________ ______NIGHT STANDS____________________ ______LAMPS__________________________ ______DRESSER/CHEST_____MIRROR _______________ ______CHAIRS__________________________ ______PICTURES__________________________ ______ALARM CLOCK __________________________ ______TV______REMOTE CONTROL ________________ ______COMFORTER/SPREAD _____SHAMS _____________ ______PILLOWS______MATTRESS PAD ________________ ______BLANKETS__________________________ MISC.:___________________________________________________ BEDROOM #5: ______BED SIZE_________________________________ ______HEADBOARD DESCRP/COLOR__________________ ______NIGHT STANDS ___________________ ______LAMPS __________________________ ______DRESSER/CHEST_____MIRROR ______________ ______CHAIRS __________________________ ______PICTURES __________________________ ______ALARM CLOCK __________________________ ______TV______REMOTE CONTROL ________________ ______COMFORTER/SPREAD _____SHAMS ____________ ______PILLOWS______MATTRESS PAD _______________ ______BLANKETS__________________________ MISC.:________________________________________________ BEDROOM #6: ______BED SIZE_________________________________ ______HEADBOARD DESCRP/COLOR__________________ ______NIGHT STANDS ___________________ ______LAMPS __________________________ ______DRESSER/CHEST_____MIRROR ______________ ______CHAIRS __________________________ ______PICTURES __________________________ ______ALARM CLOCK __________________________ ______TV______REMOTE CONTROL ________________ ______COMFORTER/SPREAD _____SHAMS ____________ ______PILLOWS______MATTRESS PAD _______________ ______BLANKETS__________________________ MISC.:________________________________________________ 34 BEDROOM #7: ______BED SIZE_________________________________ ______HEADBOARD DESCRP/COLOR__________________ ______NIGHT STANDS ___________________ ______LAMPS __________________________ ______DRESSER/CHEST_____MIRROR ______________ ______CHAIRS __________________________ ______PICTURES __________________________ ______ALARM CLOCK __________________________ ______TV______REMOTE CONTROL ________________ ______COMFORTER/SPREAD _____SHAMS ____________ ______PILLOWS______MATTRESS PAD _______________ ______BLANKETS__________________________ MISC.:________________________________________________ BEDROOM #8: ______BED SIZE__________________________________ ______HEADBOARD DESCRP/COLOR__________________ ______NIGHT STANDS ____________________ ______LAMPS__________________________ ______DRESSER/CHEST_____MIRROR ________________ ______CHAIR__________________________ ______PICTURES__________________________ ______ALARM CLOCK __________________________ ______TV______REMOTE CONTROL __________________ ______COMFORTER/SPREAD _____SHAMS _____________ ______PILLOWS______MATTRESS PAD ________________ ______BLANKETS__________________________ MISC.:_________________________________________________ ______BED SIZE__________________________________ ______HEADBOARD DESCRP/COLOR__________________ ______NIGHT STANDS ____________________ ______LAMPS__________________________ ______DRESSER/CHEST_____MIRROR ________________ ______CHAIR__________________________ ______PICTURES__________________________ ______ALARM CLOCK __________________________ ______TV______REMOTE CONTROL __________________ ______COMFORTER/SPREAD _____SHAMS _____________ ______PILLOWS______MATTRESS PAD ________________ ______BLANKETS__________________________ MISC.:__________________________________________________ ________________________________________________________ ________________________________________________________ BATHROOM #1: ______SHOWER CURTAIN______SHOWERDOOR__________ ______WASTE BASKET_____________________ ______BATH MAT______RUG_______________________ ______PICTURES__________________________ MISC.: _____________________________________________________ 35 BATHROOM #2: ______SHOWER CURTAIN______SHOWER DOOR__________ ______WASTE BASKET_____________________ ______BATH MAT______RUG_______________________ ______PICTURES__________________________ MISC.: _____________________________________________________ BATHROOM #3: ______SHOWER CURTAIN______SHOWER DOOR__________ ______WASTE BASKET ____________________ ______BATH MAT______RUG_______________________ ______PICTURES__________________________ MISC.: _____________________________________________________ BATHROOM #4: ______SHOWER CURTAIN______SHOWER DOOR__________ ______WASTE BASKET____________________ ______BATH MAT______RUG_______________________ ______PICTURES__________________________ MISC.: _____________________________________________________ BATHROOM #5: ______SHOWER CURTAIN______SHOWER DOOR__________ ______WASTE BASKET _____________________ ______BATH MAT______RUG________________________ ______PICTURES__________________________ MISC.: _____________________________________________________ BATHROOM #6: ______SHOWER CURTAIN______SHOWER DOOR___________________ ______WASTE BASKET __________________________ ______BATH MAT______RUG __________________________ ______PICTURES __________________________ MISC.: _____________________________________________________ UTILITY: WASHER/DRYER_____________ ______TRASH CAN (S) BROOM______IRON________________IRONING BOARD______ MOP______DUST PAN_____VACUUM_________________ FLASH LIGHT (S)______SNOW SHOVEL (S) B.B.Q.______________+______TOOLS________________ FIRE EXTINGUISHER (S)- LOCATION_________________ LINENS ______BATH TOWELS DESCRP/COLOR____________________ ______HAND TOWELS_______________________________ ______WASH CLOTHS________________________________ MISC.: __________________________________________________________ _______________________________________________________________ ______TWIN SHEET SETS_____________________________ 36 ______FULL/DOUBLE SETS____________________________ ______QUEENS SETS________________________________ ______KING SETS__________________________________ ______PILLOWS___________________________________ ______CURTAINS,BLINDS___________________________ MISC.: _____________________________________________________ __________________________________________________________ ___________________________________________________________ DAMAGE: __________________________________________________ __________________________________________________________ ___________________________________________________________ REPORT: _______________________________________________ ________________________________________________________ ________________________________________________________ ________________________________________________________ THIS INVENTORY WAS TAKEN BY: ___________________________________ ___________________________________ OWNER SIGNATURE _____________________________________ A PREMIER VACATION RENTALS INC. REP. TAKEN BY: ______ INVENTORY #_____________ ____________________________ DATE ____________________________ DATE 37 DEEP CLEANING APPROVAL FORM! Dear Homeowner, Spring is just around the corner and that means it is time for Spring Deep Cleaning, Carpet Cleaning, and Maintenance. The following items are necessary to ensure that your home is properly cleaned and prepared for the cold winter months ahead. Please make every effort to return this letter by January 15th, so that we can schedule all of the work for this Spring. My name is __________________________________ My unit is __________________________________ Today’s date is __________________________________ DEEP CLEANING Deep Clean - The cost to deep clean your home equals 4.5 times the normal cost of a standard cleaning. We attempt to do all deep cleaning on departures, so that you save the cost of a standard clean (we cannot guarantee this). The earlier your letter is received back at our office, the more likely we will be able to coordinate your deep clean on a departure. _____ YES - Premier please schedule my home for a deep clean. _____ NO - I plan to do my own deep cleaning on _____________(date). It is important that you fill in the date you anticipate doing your cleaning so that we have the opportunity to ensure everything is completed to standard. We have a detailed checklist available on our web site at www.helenga.com, which can be found under “Property Management” to act as a guideline. Carpet Cleaning- Market Rate (If you intend to schedule your own carpet cleaning, we strongly encourage you to have your carpets cleaned by a professional carpet cleaning company). _____ YES - Premier please schedule my home for a carpet clean. _____ NO - I plan to schedule my own carpets for cleaning on_________(date) Upholstery Cleaning - Market Rate ____ YES - Premier please have the upholstery in my home cleaned. Please list items below that you would like cleaned. (If your home allows pets, you may want to give extra consideration to this.) ________________________________________________________________________ SEE NEXT PAGE FOR MAINTENANCE ITEMS! 38 MAINTENANCE Place a check mark next to the maintenance items that you would like Premier to complete. Please understand that Premier assumes that any item that is not checked will be completed by the owner. It is EXTREMELY important that the following items are completed by Premier or the Owner no later than April1st in preparation for the busy months ahead. . MY UNIT IS:______________________________________ ****____ Place a check mark here if you would like Premier to complete items 1-6. The total cost to have items 1-6 completed will be $____________. 1) ____ Please put in my deck furniture (including BBQ ) 2) ____ Please install my vent plugs and faucet covers. 3) ____ Please clean the coils in my refrigerator (This will enhance the life expectancy of your refrigerator and possibly prevent maintenance calls. Dust builds up on the coils prevents proper air circulation – North Georgia has a lot of dust since we are a “High Dust” environment.) 4) ____ Please blow the lint out of my dryer vent hose (This will enhance air circulation from your dryer helping it to work better possibly preventing future maintenance calls.) ________________________________________________________________________ 7) ____ Please schedule my chimney for an inspection - clean if required. 8) ____ PLEASE ARRANGE TO WINTERIZE MY IRRIGATION SYSTEM! 9) ____ Please order a cord of firewood for my property. Depending on availability the cost is expected to be $155.00 - $180.00 per cord. ____ I will take care of all of the Spring maintenance on my home/condo. Are there other projects you would like estimates on? (i.e. interior painting, deck resealing) ________________________________________________________________________ ________________________________________________________________ PLEASE SEND YOUR SPRING DEEP CLEANING, CARPET CLEANING, AND MAINTENANCE FORM TO: A Premier Vacation Rentals Inc. OR FAX TO: PO BOX 3245 (706) 348-8325 Cleveland, Georgia 30528 39 DEEP CLEAN CHECKLIST! UNIT:_________________________________ CLEANERS:____________________________ DATE:__________________ CHECKER:______________ GENERAL: ____ cob web entire unit ____ clean windows inside, outside, and window tracks ____ clean screens and window sills ____ spot clean all wall surfaces ____ clean all light fixtures ____ clean all return air vents ____ vacuum and dust all window blinds ____ edge and vacuum all carpets ____ scrub all floor surfaces/strip and apply new floor finish ____ apply lemon oil to wood surfaces including but not limited to cabinets, furniture, and baseboards. KITCHEN: ____ wash everything in cupboards and arrange in order ____ pull out refrigerator, sweep and mop behind and under ____ clean refrigerator vent system ____ clean all drip pans and grease traps ____ clean kitchen hood fans ____ re-inventory all kitchen supplies ____ clean interior and exterior of cabinets BATHROOMS: ____ wash and sanitize all tubs, showers, toilets, and sinks ____ clean vanities inside and outside - apply lemon oil if necessary ____ wash shower doors or curtains (replace if necessary) ____ wash all throw rugs BEDROOMS: ____ rotate all mattresses ____ move beds and clean floor ____ wash all mattress pads, blankets, comforters, bed skirts ____ wipe down closet shelves, doors, and vacuum tracks ____ wipe down all dresser drawers - apply lemon oil if necessary 40 DINING AREA: ____ clean dining area and chairs ____ apply lemon oil to finished wood surfaces ____ wash all table cloths, hot pads, and place mats LIVING ROOM: ____ pull out hide-a-bed clean under, wash mattress pad, and rotate mattress ____ apply lemon oil to all finished wood surfaces ____ move all furniture and clean under - rotate sofa cushions if possible ____ reorganize cabinets and drawers, including any games ____ thoroughly vacuum all sofas and chairs UTILITY AREA: ____ pull out washer and dryer - clean in, around and under ____ clean inside and outside of all cabinets ____ apply lemon oil to all finished wood surfaces ENTRY: ____ clean closets and any shelves ____ scrub all tile surfaces OUTSIDE AREAS: ____ pick up all trash around perimeter of unit ____ rake out around perimeter of home (15 feet from home) and disperse debris ____ clean around garbage enclosure ____ sweep all decks A Premier Vacation Rentals Inc. PO BOX 3245 Cleveland. Ga. 30528 706-348-8323 41 DEEP CLEAN INVENTORY! UNIT: INVENTORIED BY: KITCHEN: GLASSES: JUICE ROCK TALL WINE MUGS DISHES: DINNER PLATES SALAD PLATES SAUCERS BOWLS SILVERWARE: KNIVES DINNER FORKS SALAD FORKS TABLESPOONS TEASPOONS KNIVES: STEAK PARING SERRATED BUTCHER POTS/PANS/BAKEWARE: BROILER PAN 9 X 13 PAN FRY PANS SAUCE PANS 1qt: STOCK POT TEA KETTLE CASSEROLE DISHES 2qt: 4qt: _____ ______ _____________ DATE: _____ ___________ 42 MISCELLANEOUS ITEMS: VACUUM CLEANER VAC. CLEANER BAG TYPE & STYLE IRON IRONING BOARD MOP BROOM DUSTPAN FIREPLACE TOOLS ASH CAN (If Needed): SNOW SHOVEL BEDROOMS: #1 #2 #3 #4 #5 #6 #7 #8 BATHROOMS: #1 #2 #3 #4 #5 #6 COMMENTS: ______ BOWL BRUSH PLUNGER ALARM CLOCKS HANGERS 43 Clean-Up/Fix-Up Subcontractors* A Premier Vacation Rentals Inc. owners have used these contractors in the past with good results. We recommend that you obtain bids and satisfy yourself as to the quality of materials and workmanship. We are happy to inspect work for you prior to final payment. Plumbing 1. Newton Plumbing …. 706-878-3211 Painting, Ceiling, Wall Repairs Sheetrock 1. Appalachian Development. 706-865-6664 2. Sullens Painting …………. 706-219-8855 Upholstery & Furniture Repair 1. Oak & More........... 706-776-2886 (William or Samantha Crawford) Mattress Replacements 1. Oak & More …………...706-776-2886 Insurance(Vacation Rental) 1. Advantage Insurers …. 706-865-3400 (Wayne Weimer) Carpet, Linoleum & Tile Retailers 1.Oak & More...706-776-2886 Pictures and Framing 1. www.Art.com Cleaning and Repairs 2. Linda’s Cleaning Service …. 770-530-2201 Mirror & Glass Replacement 1. Thomas Installations.....706-348-7654 Blinds 1.Lowe’s Home Improvement Warehouse ….…770-532-1926 Hot Tubs / Satellite 1. Defoor Pools & Spas…706-273-8826 2. S&S Satellite & Spa…706-219-3879 Drapery 1.Kaleidoscope Window Designs…706-216-4415 Patio Furniture 1. Lowes Home Improvement Warehouse ……..770-532-1926 2. Oak & More ..............706-776-2886 Appraisers 1.Thompson Appraisal Service….706-754-1810 Electrician 1. David Cobb…706-865-5459 or 706-892-9115 Cabinets 1. Moulton Construction ... 706-8656664 Heat and Air 1. TC Heat and Air….706-878-9855 *When replacing furniture, carpet and appliances, you must make arrangements for the disposal of your old ones. 44