Communication What is Communication? Enhance Your Communication
• Listen actively and let the speaker know
• reduces tension
Communication is a skill that you are interested in their message. • lessens defensiveness • Why Marriages Succeed or Fail.
EMPLOYEE we learn in order to convey • Ensure that your words, tone of voice • eliminates blame John Gottman
information. Words, tone of and body language all send the same
• builds relationships • I Only Say This Because I Love You:
Talking To Your Parents, Partner, Sibs
voice, sign and body language • escapes a negative competitive cycle
PROGRAM all send messages and
• Speak without blame and
• avoids exaggerations such as ‘always’
and Kids When You’re All Adults.
defensiveness. Healthy conflict can Deborah Tannen
meanings. From infancy we learn deepen relationships. • The 7 Habits of Highly Effective
• Explain what you mean clearly. Don’t • utilizes time outs to diffuse
to speak, listen and understand Families. Stephen Covey
assume the listener knows what you are unconstructive exchanges
both verbal and nonverbal • maintains integrity of self and other Websites and Programs
messages. • Family Communication. Mr Rogers’
• Practice your communication skills, Practice Exercise for Enhanced Neighbourhood. www.fci.org/index.asp
both verbal and nonverbal. Communication
Some Communication Facts • American Association of Psychologists
• Meaningful relationships Always try to: The purpose of this exercise is to practice www.apahelpcenter.org/featuredtopics/
develop through clear and direct • Listen attentively when others are developing good communication feature.php?id=6
communication. speaking and try not to interrupt skills and to deepen respect and • The Seven Challenges Workbook
• Trust between people grows through constantly. understanding of the differences and www.newconversations.net/
honest expression. similarities in our conversational styles. communication_skills_workbook_
• Do as much listening as you do talking.
• Choose your words carefully. What we Rephrasing what others have said Choose a topic. One person speaks summary_and_toc.htm
say and how we say it are equally as indicates that you are paying attention. for 3-5 minutes, without interruption.
There is no blaming or criticizing. Use
Employee Assistance Program
important. • Use “I” in your sentences instead of
“I” statements. Afterwards, the listener 3rd Floor – 55 Donald Street
• Choosing an appropriate time and “you”. “You” tends to put your listener
repeats what the first speaker had said, Winnipeg, MB R3C 1L8
place for serious conversation is wise. on the defensive and limits dialogue.
without adding any additional comments. Telephone: 204-945-5786
Resilience • Agreement is not a requirement of • Be culturally sensitive. Direct eye Toll Free: 1-866-669-4916
Seek understanding between what was
good communication. contact, for example, demonstrates Fax: 204-948-2298
Empowerment spoken and what was heard. Reverse
• Poor communication can lead to honesty in one culture but is invasive in TTY: 204-948-3401
roles and repeat the exercise.
Compassion misunderstanding and conflict. another.
• Communication skills improve with • Stay on topic. We Can Help.
practice, regardless of a person’s age. • Ask for clarification instead of jumping The Employee Assistance Program can:
• How we communicate varies from to conclusions. • conduct individual, couple and family
culture to culture. • Be honest. Communication isn’t a counselling
• It is important to assume responsibility competition and often there are many • help with communication skill building
for all of your communication. sides to a story.
• provide mediation or coaching services