ys rne S. C. C.uI. Jo Number 3 December 2003 Immigration to Canada: Curse or Blessing In This Issue adjustment problems initially, Canada Professor Peter S. Li Immigration to Canada: Curse or should trim its immigration intake and University of Saskatchewan Blessing, Peter S. Li, p. 1 reserve the reduced slots to those who D espite the complexities in the immigration debate, the key arguments can be easily summarized. On the one hand, critics can truly meet Canada's needs in advancing the knowledge-based economy and improving its high- quality living standard. In doing so, Contributing to Canada, Rob Bray, p.1 Four Strong Reasons, Bruce MacKenzie, p.2 argue that immigration may have Canada can also solve the problem of contributed to Canada's past, but its Immigration: Critical to the Future of urban overgrowth and decelerate the future importance is doubtful in the Alberta, Loleen Berdahl, p.3 rampant expansion of cultural diversity information age that thrives on that is causing frictions and threatening Host Program Christmas Party, p. 4 technological innovation and not sheer social cohesion. The Second National Settlement labour. Accordingly, new immigrants Conference, p.5 are useful only if On the other hand, advocates point out they can bring how immigrants have made invaluable United Way Fundraising, p. 5 high-quality contributions: building the nation CCIS Staff Honoured, p. 6 human capital, during times of agricultural and industrial expansion, providing the Voluntarism and Seniors, p. 6 s c i e n t i f i c expertise and needed labour supply to post-war Drilling Program, p. 7 technological Canada, and enriching the country by Hopes, Dreams, and Professional know-how. Since diligence, entrepreneurship and Skills, p.7 annually Canada tenacity as well as their cohesive family Professor Peter S. Li, U. admits only a values and rich cultural heritage. CCIS Awards Refugee Bursary, p. 9 Of Saskatchewan, Chair Furthermore, declining fertility and of Economic Domain, p o r t i o n o f Cultural Competency population aging threaten Canada's Assessments, p.10 P r a i r i e C e n t r e o f immigrants based Excellence for Research on selection, and capacity to replenish its population and workforce. CCIS Health Care Initiative for on Immigration and s i n c e s o m e Integration. Refugees, p.11 immigrants face Cont’d p. 4 Contributing to Canada still characterized by the same fundamental decency, openness, and Rob Bray security that impressed me almost three CCIS decades ago. The most amazing thing I n our first issue of Journeys, we explored why people immigrate to Canada. In our second, we looked at the refugee experience, and Canada's about the huge wave of immigration that we have experienced since then, that has enriched us so much economically, socially, and culturally, is how little has role as a host country. In this issue, we changed of what makes this country turn to the contributions newcomers fundamentally what it is. have made and are making to our Learning new skills through CCIS–Participants country and community. I've been working with refugees and of CCIS Commercial Baking and Decorating Program. immigrants for about 20 Canada has changed considerably since years now. I wasn't doing I moved here 27 years ago. Socially we it because I thought it was are richer, more complex, more good for Canada; dynamic. And yet Canada hasn't changed all that much in many ways: it is Cont’d p. 2 Number 3 CCISJourneys December 2003 CONTRIBUTING Four Strong Reasons Cont’d from p. 1 Bruce MacKenzie Today, one in six people living in Canada I was interested in helping very interesting (excerpt from remarks made at the CCIS was born elsewhere. 21% of Calgarians were people whose experiences were similar to Annual General Meeting, June ‘03) born outside Canada. In fact, it might my own. W hen I started in banking 26 years surprise you to know that Calgary is the But if you had asked me at any time, I would ago, I was surrounded by third most diverse city in Canada, according have agreed, yes, immigration is good for managers who looked to the 2001 census, behind only Canada; yes, newcomers make many like and acted like… well, me… a Toronto and Vancouver. Calgary contributions to Canada. How could Caucasian male. Today, I work is home to 4% of Canada's welcoming interesting, dynamic, hopeful closely with the executive team in immigrants and 46% of Alberta's people not be good. Toronto: one, a Caucasian male immigrants. In this issue, there are comments from with a disability, one, a Canadian I believe we are fortunate to live in academics and business leaders, about the woman and one, an Asian woman. a community where we accept importance and need for immigration. They I am very proud of the changes that and celebrate our neighbours' clearly make the case that immigrants make have taken place. Not only have differences. The idea that people major contributions to the Canadian we gotten better at embracing Bruce MacKenzie, of different backgrounds can Senior Vice President, economy. But personally, I don't think that diversity in our workplace, we've Prairies RBC Banking build a nation based on mutual the case for immigration rests solely on provided more people with respect is very powerful. It can be dollars and cents: the contributions of greater opportunities in the a challenge, but also an incredible advantage immigrants go far beyond that. With process. Learning, adapting and change are for us. immigration we are adding a spirit of the order of the day - and these are also necessities for corporate success. Despite these facts, some organizations still adventure, of entrepreneurship, of hope in struggle with the concept of why they and commitment to the future. As part of my job at RBC, we've tried, should embrace diversity. Some people We are adding other perspectives and obviously, to recognize the business case. argue that it is a moral issue, linked to making deep connections to the rest of the There is a financial benefit to embracing human rights. Others think of diversity in world. Newcomers tend to be child and diversity, and there's a cost when we don't terms of employment equity and meeting family centered; not only do they start new embrace diversity…. the minimum requirements under the law. businesses and enrich our culture, they also As you know, the United States is often Those are important, yes, but I believe we care for our very young and our very old, referred to as a "melting pot," while Canada need to protect diversity regardless of the participate enthusiastically in schools, and has always been considered more of a law. stand up for the decency, openness, and multicultural mosaic. Since confederation, In my view, leveraging diversity is not only security that brought them here in the first Canadians have valued cultural differences the right thing, it is also the smart thing to place. and worked to incorporate them into a do. In the same way that a diverse If there is an immigration debate, then the dynamic society. Waves of immigration - population changes our communities, economic and demographic arguments along with a policy of two official languages diversity also has an impact in the business need to be heard. But outside of a few high- - have given Canada a foundation for world. profile voices, I don’t think that there really building a national society, drawn from every corner of the earth. Cont’d p. 8 is much of a debate; Canadians seem to be generally accepting and appreciative, if not enthusiastic, about immigration. In this issue we are celebrating not defending We Will Have a Good Tomorrow newcomers' contributions, just as they I thought we made a mistake when we got to Calgary. I found it was very difficult to communicate celebrate the opportunity that Canada has to local people and new immigrants who are from other countries. The reason is my English was given them. very poor. It was most important that we didn't have any income and the price of everything was too expensive for us. How can we make a life? I sent a lot of resumes, but I didn't receive any interviews. I'm Ready For Tomorrow When I was disappointed with life, my parents told Although we had a lot of difficulty, we didn't lose our confidence. We think there are many good me that everything would be better. Finally my policies for new immigrants by the Canadian government, such as English classes and job finding mother found a job in a Chinese dry cleaner and programs. Now I study English in CCIS. my father found a job in a factory. Although that wasn't satisfactory, it gave us new hope. In the beginning my wife had a labour job in a restaurant. Next month she will go to a new occupation. She will be a receptionist in a financial company. She got the position after she I know why I am here. I will strive for what I want attended the training program at CCIS. We believe that we will get professional jobs in the future. education and meaningful work. I'm ready for tomorrow. We will have a good tomorrow. Canna, LINC D Michael, LINC D Page 2 CCIS Journeys Number 3 CCISJourneys December 2003 Immigration: Critical to the Future of Alberta By Loleen Berdahl, Ph.D. L iving in such a prosperous province, Albertans tend not to worry about maintaining and growing the province's number given that Alberta represents 10% of the national population. Of these Alberta immigrants, almost two-thirds All of the Reasons Have Disappeared Sometime I ask myself when I have spare time, “Why did you come to Canada?” When I was in China, there were so many reasons in my brain: “Come to Canada, it's s e t t l e i n C a l g a r y, w i t h population. After all, more necessary.” But now all of the reasons have Edmonton attracting most of disappeared. Canadians move into Alberta the remainder. While Alberta than move out in a year, and this is better able to attract They say Canadians feel proud of their equality, open hearts, respect for different trend has continued since 1996. immigrants than are its sister cultures and races. I felt a little With such a high quality of life prairie provinces, disappointment once I lived here. Maybe and a good economic base, most Saskatchewan and Manitoba, there is no equality indeed in the world. I Loleen Berdahl, Director people reason, there is no need to of Research, Canada there is still tremendous hope I can improve my English as soon as be concerned about Alberta's West Foundation. potential for Alberta to possible. Then I can understand this country easily. population. welcome more new Canadians. Amber, LINC D However, these short-term sentiments But there are challenges to be addressed. ignore the long-term demographic realities. Many analysts point to the barriers to the future of Alberta. Efforts need to be As the 2001 Census demonstrated clearly, the immigrants - particularly professionally- made to better inform Albertans of the Canadian population is aging, and Albertans trained immigrants - face in entering the importance of immigration to the province's are no exception to this trend. When you work force. It is clear that governments and future, and work together to ensure that the couple population aging with a growing industries need to work together to reduce province is welcoming and supportive. public desire for retirement at age 65 or the gap between arrival and employment; younger, the result is a number of public this means working closely with A 2001 Canada West Foundation study policy, economic and social challenges. Who professional associations to reduce barriers, identified the need for the western will be Alberta's work force in ten, twenty, or and working with businesses and provinces, including Alberta, to attract, thirty years? Who is going to fill the community groups to ensure adequate retain and build human capital as one of the projected labour shortages? Who will pay workplace training. top five priorities for long-term prosperity the vast majority of income taxes and other and quality of life. Immigration is a Another challenge is public attitudes: necessary and important component of taxes that provide the funds necessary for Albertans simply do not recognize the long- Alberta's future human capital, and Alberta the social programs Albertans cherish, like term importance of attracting and retaining must increase its efforts to attract health care, education, and the Canadian immigrants. In a 2003 Canada West immigrants now in order to meet its long- Pension Plan? Whose taxes will pay for Foundation survey, less than a majority of term needs. Doing so is simply in the Alberta's roads and other transportation respondents considered attracting province's best interest. infrastructure, which are necessary for a immigrants to be a high or medium priority strong economy? Loleen Berdahl, Ph.D. is the Director of Analysts are increasingly Research at the Canada West Foundation, a seeing immigration as a Calgary-based non-profit, non-partisan public critical component to policy research institute. In 2004, the Canada Alberta's future work West Foundation will be conducting a research force, tax base and society. study on immigration policies in western For example, in a 2001 Canada. For more information, please contact report, the Government of the Canada West Foundation at email@example.com, Alberta's Labour Force 1-888-825-5293. Planning Committee I Like to Fix Things and Make Things identified increasing the If I speak English good, I can find a good job, number of immigrants to because I like to fix things and make things. I will Alberta as a key strategy work very hard. I want to become a mechanic. I to meet Alberta's future like to repair autos and machines. If I speak labour needs. At present, English good I would like to help more people. I only 6.5% of Canada's think Canadians are very friendly. The government in Canada is very frugal and immigrants settle in Immigration is a necessary and important component of Alberta's honest. In Canada seeing a doctor is too slow. Alberta - a relatively low future human capital. John, LINC B CCISJourneys Page 3 Number 3 CCISJourneys December 2003 Host Program Christmas Party O n December 17, 2003 the Host Our heartfelt thanks go out to them as well as Program held its annual Christmas the following individuals, groups, and party for volunteers and clients organizations for their generous participating in the program. Over 200 contributions to the great success of the people participated in the event, which was party: held at St. Michael’s Church. Calgary Catholic School Board’s Through the generosity of our supporters, “Staff-a-Gift Program” St. Ambrose Elementary Jr. High School Manager of Community and Education Services, Diane Fisher, buried in the gifts for Host Program United Way of Calgary & Area children. St. Michael’s Catholic Church we were able to distribute 140 gifts to children of our clients. St. Michael’s Life Teen Group Once again, our multi-talented volunteers One World Drum Company and hosted families provided a sumptuous Larry Keller and Frito-Lay Co. Host Program Christmas party participants enjoy variety of foods to satisfy everyone’s palate. the drumming performance. CURSE OR BLESSING increased tax burden on the proportionately native-born Canadians is well assured, Cont’d from p. 1 smaller working population, and a decline despite short-term adjustment costs. Fifth, It follows that as the demographic pressure in living standard as a critical labour Western European countries which have intensifies, immigration becomes the only shortage threatens service delivery, taken a harsh utilitarian view towards viable option by which Canada's population economic growth and urban life. Like other migrants and admitted them on work visas can be maintained, and its economy demographic forces, the cumulative effect of are now recognizing the merit of Canada's rejuvenated. After all, immigrants' linguistic immigration takes a long time to realize. enlightened immigration policy. Sixth, the and cultural diversity can be a national asset The key question is whether Canada should long-term price of halting immigration now as globalization brings Canada closer to expand or reduce immigration today. may be fatal for Canada's future well-being, countries beyond the United States and but the downside of continuing an There are solid grounds to support the Western Europe. expansionist policy of immigration is low expansionist position. First, critics' and the immediate and future benefits are The demographic argument in favour of optimistic prediction of the scenario of clear. expanding immigration is compelling. reduced immigration is premised upon Critics however, suggest that Canada can many assumptions and uncertainties; the Canada will have its urban, demographic have a shrinking population whose price of being wrong would be devastating and economic problems with or without productivity can still expand by for Canada. Second, demographic immigration, but having immigrants can technological innovation and enhanced pressures are already creating urgencies soften their negative impact and mitigate efficiency. with few alternatives. Recent data from their urgency. A wrong decision now can Statistics Canada indicate that half of the bring irreparable damage down the road to They also argue that immigration does not education workforce is likely to retire within the point of no return; conversely, a correct s o l ve C a n a d a ' s a g i n g p r o b l e m a s 12 years and the average age of the health choice can usher Canada into a prosperous immigrants too, become old in time. In care sector is 42 years. Third, Canada has future as a thriving nation, with a strong short, critics are painting a future Canada been relying on immigration and stopping it economy and enhanced demographic that is smaller in population but more now would be cutting the only source of values. technologically advanced and highly growth. The latest census indicates that productive, with cities less congested but landed immigrants of the 1990s account for Peter S. Li is Professor of Sociology at the more environmentally friendly, and a 70% of the total labour market growth over University of Saskatchewan, and Chair of shrinking workforce capable of supporting the decade, and immigration would likely Economic Domain, Prairie Centre of Excellence an aging population without compromising account for all the growth by 2011. Fourth, for Research on Immigration and Integration His the living standard. academic studies have consistently found areas of specialization are Race and Ethnicity, On the other hand, the presumption of that immigrants outperform or match Chinese Overseas, Immigration, immigration supporters is that without native-born Canadians, and only tend to do Multiculturalism. His most recent book is immigration, the future brings an aging less well initially. In short, the long-term Destination Canada: Immigration Debates population and a sluggish economy, an performance of immigrants relative to and Issues . Page 4 CCIS Journeys Number 3 CCISJourneys December 2003 The Second National Settlement Conference O n October 2-5, 2003, Calgary was Conference: 350 from the non-profit sector the host of the Second National and 50 from the federal and provincial Settlement Conference. The government,s including the keynote Conference is a project of the Voluntary speaker, the Honourable Minister of Sector Initiative aimed at improving the Citizenship and Immigration Denis participation of newcomers in Canadian Coderre. The first National Settlement society through strengthening the Conference was held in June 2001, in cooperation of government and settlement Kingston, Ontario. agencies across Canada. Calgary Catholic Immigration Society had a Four hundred delegates attended the strong presence at the National Settlement The Honourable Coderre with CCIS’ ESL Conference. The Executive Director, Kindergarten students. Fariborz Birjandian, and Diane Fisher, Manager of Community and Education Margaret Chisholm Resettlement Centre's Services, were both members of the Joint Health Office. They co-facilitated the Planning Committee for this year's workshop titled Meeting the Health Needs of Conference. Fariborz co-chaired the Refugee Clients: Issues, Challenges, and Funding Sub-Committee while Diane co- Strategies. chaired the Social/Communication Sub- The Conference delegates had an Committee. Diane and Fariborz also opportunity to visit the Margaret Chisholm moderated a number of workshops.CCIS Resettlement Centre during the Open House Minister of Citizenship and Immigration, the was also designated as the fiscal agent by the Honourable Denis Coderre with the on October 2 and the Honourable Denis CIC. participants of the CCIS’ Career Bridge Coderre toured the CCIS office meeting with Workshop. CCIS was also represented by Dr. Salim staff, volunteers, and clients. Samanani and Valerie Kiss from the Calgary Catholic Immigration Society Don't Miss It! & The Calgary Catholic Immigration Society is pleased to The Fairmont Palliser announce its partnership for the second year with The Second Annual FUND RAISING Fairmont Palliser to raise funds for the United Way of for Calgary and Area. Last year, we reached capacity with The United Way of Calgary and Area 80 community friends of CCIS in attendance. A repeat Together We Make a Difference fundraiser luncheon will take place on February 17, Lunch Prepared & Served by The Fairmont Palliser 2004 at the Margaret Chisholm Resettlement Centre, at 23 McDougall Court, NE. The Palliser's Executive Chef Margaret Chisholm Resettlement Centre / 23 McDougall Court, NE and staff will prepare and serve. Great door prizes and a February 17, 2004 / 11:30 a.m. Reception / Lunch 12:00 p.m. triple raffle draw. TICKETS $20 (TAX RECEIPTS $10). Door Prizes & CCIS UW Fundraiser Triple Raffle Draw Contact 290-5763 or firstname.lastname@example.org (TICKETS $20. TAX RECEIPTS ISSUED FOR $10) Every One Of Us Can Decide People Need More Time I have learned that if you want to live well in this country, you will have to If a tree is moved to another place it takes about work very hard. Canada is a country 2 to 3 years to take root in the ground. If that is with a great future. Everyone of us can so, how long does it take for immigrants to adapt decide what we want to do in this themselves to new circumstances? Some say country. In my country I was working that maybe people need more time than trees. If as a dressmaker. I enjoyed my work. I we look at the light rather than the darkness and still enjoy making things with my keep positive thoughts, I think we can achieve hands. I want to study clothes design or hopes and dreams. cosmetology. I like to work with Michelle, LINC D people. First I need to study English, because I will have to speak fluently Her Excellency, The Right Honourable Adrienne with all of my customers. Clarkson, Governor General of Canada, with the Executive Director of CCIS, Fariborz Birjandian, Olga, LINC D and a client at the Margaret Chisholm Resettlement Centre. CCIS Journeys Page 5 Number 3 CCIS Journeys December 2003 CCIS Staff Hounoured W e are proud to announce that our Ida Grainger, Coordinator for the Regional Executive Director, Fariborz Outreach Project at the Calgary Catholic Birjandian, and the Regional Immigration Society, is the latest recipient of Outreach Project Coordinator, Ida Grainger, the Jerry P. Selinger Memorial Award.She is have each received an award for outstanding highly valued in the community for her contribution to the community. work toward accessibility of services, Citation for Citizenship–Fariborz Birjandian capacity building, and dialogue between immigrant women and community-based Each year, in the third week of October, services. She has provided the forum for Citizenship & Immigration Canada immigrant women to dialogue with celebrates the value of citizenship and women's shelters, in order to develop immigration with a focus on privileges, recommendations relating to cultural rights and responsibilities of citizenship. Ten Calgary-North East MP, Honourable Art Hanger, competency. Ida was instrumental in presents the Citation for Citizenship to the Executive individuals and ten organizations Director of CCIS, Fariborz Birjandian. transferring this information to the Calgary throughout Canada are cited for their Coalition on Family Violence. international bodies dealing with the issues "outstanding achievements that have exemplified of immigration, refugees, diversity, equality, Ida is the second recipient of the Jerry P. Canadian values and the principles of Canadian and the cultural arts. He is also a recipient of Selinger Memorial Award from Calgary citizenship, contributing greatly to newcomers the Queen’s Jubilee Commemorative Medal Catholic Immigration Society. Sultana Assar, and to the richness and strength of our country." for his “outstanding exemplary contribution to the Resettlement Coordinator, received the One of this year’s individual recipients of the the community and Canada as a whole.” award in 2001. Citation for Citizenship is the Executive Calgary Catholic Immigration Society as an Director of CCIS, Fariborz Birjandian. organization was honoured by the same Throughout his professional career in Citation in 1998. Canada, Fariborz has been working diligently to improve the quality of life for Jerry P. Selinger Award–Ida Grainger immigrants and refugees that come to The Jerry P. Selinger Award was established Calgary. He is committed to ensuring that in memory of the former Crown Prosecutor the work of institutions as well as advisory Jerry Selinger and his efforts to eradicate groups and Governments at all levels reflect domestic violence. The Award recognizes the needs of the community, particularly the efforts of front line workers in the with respect to diversity. Fariborz has served prevention of domestic violence and abuse on various boards, committees, and task in Calgary. forces in local, provincial, federal, and Ida Grainger (far left) receiving the Jerry P. Selinger award. Voluntarism and Seniors W hen we think of immigrants, he founded. the Calgary Folk Arts Council, the volunteerism may not be the Association for Volunteer Administration, He also volunteered with organizations that first thing that springs to mind. the Calgary Police Service, Scouts Canada, help immigrants from all over the world, Meet Major Nahar Singh Jawanda. Calgary Regional Health, the University of working with the Calgary Society for Calgary, North of McKnight Community Major Jawanda retired in India and Immigrant Seniors, Calgary Resource Centre, the Museum of the emigrated to Canada to join his Immigrant Development & Regiments, the Alberta Human Rights family in 1989. Since that time he Educational Advancement Society, Commission, and the Calgary Board of has been involved with a range of Calgary Multicultural Centre, Education. volunteer work, as an organizer, Calgary Coalition for Equal Access to translator, educator, advocate, Education, Calgary Immigrant Aid He has been recognized by the Minister of advisor, support, and all-around Society, and of course CCIS’ Citizenship and Immigration, the Alberta help. Major Jawanda Immigrant Seniors Services, where Seniors Minister's Seniors Service Awards, he is the chair of the Immigrant Senior the Calgary Police Service, and the Calgary He started out by volunteering in his Needs Advisory Committee. Board of Education, among others. own community, working with the Council of Sikh Organizations-Calgary, Sikh Virsa And finally, he has been busy volunteering For information on how to get involved as a volunteer at CCIS, please contact the Volunteer International Magazine, the Dashmesh serving the large community; he has worked Resource Coordinator at: Cultural Centre, and the Indian Ex- with the Calgary Canada Day Committee, 290-5753 or email@example.com Servicemen Immigrant Association, which Page 6 CCIS Journeys Number 3 CCISJourneys December 2003 Drilling Program The Canadian Association of Oilwell Drilling Contractors Predicts 18,023 Wells Drilled in 2004 C algary Catholic Immigration The first 15 participants are highly trained By remaining close to current and emerging Society, in partnership with Alberta individuals with energy and enthusiasm, trends in the labour market, CCIS was able to Human Resources and and all have demonstrated motivation and develop a win-win situation: the program Employment, Petroleum Industry Training commitment throughout their training. met the demand in the drilling industry for Services, and the drilling industry has They come from 14 different countries and trained workers, while enabling new developed and piloted a drilling rig-hand speak several different languages, including Canadians to find good paying positions in training pilot program for immigrants, the Russian, French, Spanish, and Chinese. The the petroleum industry. first of its kind in Canada. group's unique qualities and diversified Today, all clients are working on the oil rigs. experience are definite assets to our The Rig-Hand Training Program, one of five Canadian work force, especially in the integrated occupational programs offered at drilling industry. CCIS, incorporates 15 weeks of training and 1 week of work experience, with the outcome “With the drilling training at CCIS, it of a job placement with a drilling company. has given me the opportunity to provide To achieve this, CCIS provides training in every thing for my family. My day to communications, occupational health and day life has changed for the better!” safety, environmental management in - Redai Tesfamariam, Eritrea drilling and completions, an overview of the "Drilling training at CCIS has petroleum industry in Canada, accent provided me a job that make all my reduction, job-finding skills, occupational dreams come true!” training at PITS in Nisku, and work skills The Drilling Rig-Hand Program participants visited - Zelalem Tesema, Ethiopia management. oil drilling facilities in Nisku, Alberta. Hopes, Dreams and Professional Skills I mmigrants come to Calgary with the hope that employers will recognize their skills and credentials and employ them in their profession. In many circumstances this is not the case and From CCIS's database, a report was generated covering the past 3 years (Sept. 1999 Sept. 2002), investigating the number of clients in different professions. 1,878 c l i e n t s we r e i d e n t i f i e d a s h a v i n g education and professional experience immigrants bring with them to Canada. This is very positive for our labour market, but the time and human resources required to facilitate the transition period for newcomers feel frustrated and depressed professional backgrounds: newcomers into professional occupations by employer rejections. has put tremendous strain on the current w1,256 were Engineers (66.9%); system. Any change is difficult and the transition w223 were in Accounting/Business (11.9%); from one culture to another is very w105 had backgrounds in Health Care T h e 4 - we e k wo r k s h o p s s e r ve d 1 5 challenging; the loss of profession and social (5.6%); participants per session to enhance status is particularly difficult, as immigrants w81 were Educators (4.3%); employability skills, the most recent job must begin once again in Canada. Calgary w73 were in the Trade/Technician field search strategies, and job maintenance skills, Catholic Immigration Society, through its (3.8%); as well as various workplace competencies strong employment services division, wand the rest were in other categories. including: counsels clients on a daily basis to “shine a The numbers clearly show the high level of sBusiness communications skills and light at the end of the tunnel” in this difficult technical vocabulary; journey. sA c c e s s t o i n f o r m a t i o n r e g a r d i n g In response to the increasing and changing professional accreditation (APEGGA etc.); demands on its services, CCIS developed a sEducation assessment (IQAS); and pilot project, offering a more intense sNetworking with employers. business communications program for In addition, the project had an Industry clients with professional backgrounds. The Placement Counsellor who actively program, Employment Communication marketed the agency and our clients to Workshops and Industry Placement employers for job placement. The program's Counselling for Immigrants in Calgary, has initial results are positive, and we will the goal of further facilitating the integration continue to actively assist clients with the of clients with professional backgrounds Career Bridge Workshop, Business, Employment, and transition to jobs in their professions. into the work place. Training Services Division. CCIS Journeys Page 7 Number 3 CCIS Journeys December 2003 FOUR REASONS any business or industry. Finally, point four. Embracing diversity puts Continued from Page 2 us in an excellent position to face the future. First, a respect for diversity helps us attract Each day, we interact with people who are and retain customers. It helps us to develop leaders who can take different than we are - by ethnic background, risks, see opportunities, have the courage to The world is changing. It's changing for all of by physical and mental abilities, race, innovate and experiment, and be able to lead us. And if we want to tap into new markets language, sexual orientation, country of change. In this day and age, where change is and attract new customers, we must origin, by work experiences and education. a fact of life, the ability to think differently understand their backgrounds. Ideally, the Clearly, it is important to define diversity as and openly, to see beyond biases and diversity of our workforce should mirror the more than just race or gender, and RBC does. stereotypes, becomes part of our diversity of our customer base. And we competitive advantage. We at RBC, try to respect the diversity of know our customer base is very diverse nations. That's vital to companies like ours, indeed…. A diverse workforce sparks innovation. Can which do business all over the world. Even if you imagine an orchestra made up entirely Second, a commitment to diversity helps us you don't operate globally, doing business in of violins? An innovative team made up of attract and retain talented staff. a country as diverse as Canada offers the people with different life experiences and same kind of opportunities and challenges. We want the best people with us to help meet points of view will consistently outperform our business priorities -- I'm sure you want a team made up of only like-minded We respect the diversity of lifestyles. the same. And, we want everyone who thinkers. That's why business practices and Employers have to create meaningful work works for us to realize his or her full words like "cross-functional teams" and potential. We can't afford to do otherwise. "mergers and acquisitions" have become the order of the day. We must build business In today's economic environment, there is a plans and companies based on respect for war for top talent, and a focus on diversity diverse opinions. will help us discover untapped sources for potential employees. We simply cannot These are the four reasons why we take afford not to know who they are, and what diversity seriously at RBC. You could say motivates them. that they form our "business case" for diversity. And I hope you agree that they all Open and forward-thinking employment create value for our customers, colleagues practices attract the best and brightest and communities. people. More and more young professionals are seeking out companies with progressive Bruce MacKenzie is Senior Vice President, business practices. We want to keep these Prairies, RBC Royal Bank. He is responsible for employees by creating a work environment overall management of Royal Bank personal and Is there strength in diversity? based on respect and tolerance. People are business banking operations in the Prairie encouraged to learn and understand, rather Provinces, Northwest Territories, Nunavut and and encourage an employee's commitment than make a judgement. And that's good for North Western Ontario. to the organization. It takes people who lead business. balanced and healthy lives to be successful in I Will Become a Useful Person to Canada the workplace. The third reason is that we believe diversity In China, I had a good job, but my body and demonstrates that we are a socially My job is to manage the prairies region in a my mind were tired every day, so I hope to responsible corporation. We believe that our have an easy life. I love quiet and calm and way that creates value for shareholders, image is enhanced when we treat don't love nervous work. customers, employees and communities. It's employees, customers, communities and a duty that I take seriously. It has guided my I came Canada for my son's education, shareholders the way that they want to be business decisions. And it is consistent with because in China students study hard, they treated. A company's image is a tremendous have lots of homework every day. Every my actions - and those of my colleagues - to asset, and strong stakeholder relations will student does homework for a long time, they value and strengthen diversity in all facets of have a positive effect on the bottom line. have almost no time to play or do other things. our business. At RBC Royal Bank, our But in Canada, my son feels comfortable and commitment to diversity is guided by the In fact, earlier this year RBC financial group learns lots of knowledge without his class continually changing expectations of our was selected as Canada's most socially books. employees, customers and communities. responsible corporation by the globe and Now, I need to study English very well. Then, I mail survey - for the seventh consecutive We believe that by leveraging diversity, we am going to go to college. I will choose some year. RBC is Canada's largest corporate programs and study, I will become a useful will have the capability to meet our strategic donor and we contributed $27 million to person to Canada. I must obey Canadian law priorities. And there are four strong reasons registered charities last year alone. This for fitting into life here. I have to change my that we believe this. None of them is specific amounts to $100,000 every business day. mind and do nice things for society. to banking. You can apply each of them to Esther, LINC B Page 8 CCIS Journeys Number 3 CCISJourneys December 2003 CCIS Awards Refugee Bursary Colin F. MacIsaac amount, addresses only a portion of the CCIS Refugee Bursary Committee Member financial needs of a student at The Fletcher I School of Law and Diplomacy", Bennett n the autumn of 2001, Colin F. MacIsaac, said. "It is not uncommon for faith-based a former chair of the Board of Directors groups to work together to support worthy of CCIS (1992-97), made a request to the students such as Amal. She is on a partial Roman Catholic Diocese of Calgary for scholarship but requires assistance from assistance in establishing an award others to make her dream come true." specifically designated to help international refugee students attend a post-secondary Other members of the CCIS Refugee Bursary institution in Canada or the United States. Committee are Jemison Jackson (lawyer) Bishop Frederick Henry approved the and Nima Dorjee (University of Calgary, concept and it was recommended that the Engineer). Calgary Catholic Immigration Society might Colin F. MacIsaac, Amal Jadou, and Fariborz Birjandian. Fariborz Birjandian, Executive Director of be the logical sponsor of such a project. Miss Amal Jadou was named the recipient of CCIS, believes strongly in the many CCIS, true to its call, "We Serve the World", the CCIS Refugee Bursary. Miss Jadou, a educational programs offered through was most receptive to the idea seeing it as a resident of the Aida refugee camp in CCIS. "This bursary is another way of natural extension of its many educational B e t h l e h e m , Pa l e s t i n e , i s s t u d y i n g supporting refugee students in financial outreach programs. The original bursary International Negotiation and Conflict need at home and abroad," he said. "CCIS committee consisting of Professor Michael Resolution in year two of a doctoral program thanks all those who have supported the Duggan of St. Mary's College, Rev. Lawrence in The Fletcher School of Law and bursary fund to date." Frizzell, Director of the Institute of Judaeo- Diplomacy at Tufts University near Boston. Applications for the bursary for the year 2003- Christian Studies at Seton Hall University, 04 may be obtained from the CCIS office. New Jersey, Fariborz Birjandian, Executive Prior to attending Tufts, she established an Anyone interested in supporting the project Director of the CCIS, and Colin MacIsaac, a outstanding record as a student and may forward contributions (tax receipts are former Calgary Catholic School Board community leader at Birzeit University issued) to: CCIS Refugee Bursary Fund trustee, provided the Board of Directors of (MA) and Bethlehem University (BA). As a Calgary Catholic Immigration Society, 3rd Fl., CCIS with a proposal for such a bursary. The social activist she helped develop programs 120 - 17 Ave., SW Calgary, AB T2S 2T2 bursary criteria recognizes past educational for children and for disabled persons as well achievement or demonstrated commitment as adding a woman's voice to the leadership of the local refugee camp. Persistence & an Indomitable Spirit to undertaking post-secondary studies as a new student, as well as demonstrated I want to continue my nursing career in Richard Bennett, a Calgary lawyer and a financial need. The award is made keeping Canada. I believe that persistence and an member of the bursary committee, indomitable spirit will make success. in mind the individual circumstances and recognizes the need to help refugee students. the needs of each applicant. Nancy, LINC D "The award of $4000, while a significant Never Ever Give Up! Our decision to immigrate to Canada was to find a job in Canada, and, of course, I not accidental. We analyzed the situation in know that it won't be easy. But our Olga Sinegub general in both Moldova and Canada for the education, work experience, our family LINC Student past years before we decided to apply. In slogan “Never ever give up!” and our faith I'll try to briefly explain our motivation and many respects, Canada is viewed as one of give us an expectation that we'll be able to goals in the decision to immigrate to Canada. the best countries to live in. Its independent get good job offers in Canada. We hope that But everything that I can say about our yet hospitable people, clean environment, our professional skills and personal abilities reasons for immigration has already been high standards of living and education, and will be in demand and useful for Canadian said by Thomas Wolfe: low crime level closely match our notion of society. an ideal place to dwell. To lose the earth you know The planning of our family life, considering For greater knowing, We both, my husband and I, have university the future of our child, and career, require To lose the life you have degrees. We've graduated from St. living in a society where everyone can reach For greater life, Petersburg Electro-Technical State University professional and personal independence To leave the friends you love in 1992. And I'd been graduated for A.M. and growth. We were really impressed with For greater living, University with honours diploma. I have over the bearing “Free and Strong” of the Province To find a land more kind than eight years of professional experience as a of Alberta which we have chosen as our home, computer programmer. destination in Canada. More large than earth… I understand that I have to make every effort CCIS Journeys Page 9 Number 3 CCISJourneys December 2003 Cultural Competency Assessments C CIS works in partnership with the relationships. CCIS strongly believes that culturally community to support immigrants competent awareness and knowledge should These organizations were introduced to the lead individuals and agencies to the next step, and refugees through the cultural competency measurement tools, culturally competent skills, which enable the settlement and integration process. One of and their levels in the areas of service development of individualized and flexible its programs is the Regional Outreach strategies and approaches to make services delivery, communication, and/or policy Program, which is a community more culturally competent. were assessed. The agencies received development service dedicated to working Organizations may experience numerous individualized reports based on the results towards services becoming more culturally benefits from improving their cultural of their assessments, identifying the changes competent. In doing so, it works with competency, including: that they have made towards cultural mainstream services and grass-roots ethno- § A better understanding of our clients' competency, highlighting some future areas specific groups in the East side of Calgary, beliefs, feelings, and experiences, which is for improvement, and making some initial with the aim of addressing systemic barriers likely to improve the appropriateness and recommendations. efficacy of our services. and issues of accessibility. We also promote and develop approaches that contribute to We are now providing them with directions § Improved quality of care received by culturally competent services. and support in addressing areas that they culturally diverse clients. want to work on, consulting to help develop § Culturally diverse clients have judged Cultural competency “refers to a set of strategies, and connecting them with culturally competent service providers to congruent behaviours, attitudes and policies that be more competent and favourable. resources to further improve their cultural enables human service organizations to work competency. Some progress includes § Culturally diverse clients have reported effectively with various racial, ethnic, religious, greater satisfaction with the services of connections to resources to celebrate and linguistic groups” (CDI, 2000). Individual culturally competent service providers. cultural diversity in the environment, work service providers need to “develop and on developing culturally competent § Cultural competence may increase maintain culturally competent culturally diverse clients' utilization of policies, and commitments to more awareness/attitudes, knowledge, and skills in services and decrease premature comprehensive cultural competency self- order to provide culturally competent services” termination of services. assessments. In addition, through this (Sue et al., 1998). ROP acknowledges and As a business case (Reese, 2003) cultural process, agencies now have the opportunity emphasizes the need to move beyond diversity: to connect with other agencies to learn about awareness/attitudes and knowledge to § Allows employees to focus on work tasks their best practices, resources, and learning taking action to directly create changes that and productivity rather than inequities; related to the cultural competency journey. will lead to increased cultural competency. § Promotes the emotional and intellectual In addition to the efforts of individual We applaud the nine involved organizations g r ow t h o f i n d i v i d u a l s a n d t h e service providers, “the systems within which for their openness, willingness to critically organization; they work need to change in order to support examine their cultural competency, and their § Enhances creative problem solving; cultural competence” (Arredondo et al., 1996). desire to take action to further improve their § Increases the capacity of the organization To complement our work, and in services for individuals from diverse to attract a wide range of talent; and acknowledgment of the importance of backgrounds. Promotes enhanced service to a wide organizational/ systemic cultural range of consumers. If you have any comments or questions, competence, with funding from FCSS, we please contact the Regional Outreach began a process to introduce the tools from Program team Ida Grainger, Regional the Cultural Diversity Institute's Cultural Outreach Program Coordinator, Tracy Nice Things Happened to Me Competency: A Self-Assessment Guide for Wityk and Marion Christensen, I'm from Belgrade. I left my country because Human Service Organizations (CDI, 2000) of the war and because my wife came to Community Development Outreach to nine organizations in the east side of Canada. I didn't have a choice because my Workers, at (403) 262-2006 or rop@ccis- Calgary with which we had pre-existing wife came to Halifax one year ago. She calgary.ab.ca. wanted me to come to Canada because she loves me and I love her. We have to be together. My goal for the future is to be an ambulance driver in Calgary. In my country I I Have Learned Many New Things was an ambulance driver and I love this job. When I finish my school I will be a good I am … presently volunteering in the computer lab. I love volunteering and helping people driver. because I get a lot of good experience. I also get an opportunity to meet many different Nice things happened to me when I started people. I have learned many new things, such as how to troubleshoot and how to make new school and bought a car. I am disappointed students feel comfortable in the computer lab and hopefully in Canada. in my life because my wife can't find a job. Selamawit Temanu, Student Volunteer Aleksandar, LINC B Page 10 CCISJourneys Number 3 CCISJourneys December 2003 CCIS Health Care Initiative for Refugees C CIS Health Care Services at new arrivals with application to Alberta Disease Control and Health Protection, Margaret Chisholm Resettlement Health Care and the Interim Federal Health coordinating with the CD Unit. Centre (MCRC) in partnership with plans; and supports the referral and follow- Alberta Medical Association (AMA), up to other health care providers and Calgary Public Health and a number of specialists. Initial health assessments are physicians have been developed to address conducted, including physical examinations the refugees' initial medical needs, to and vaccination records, and systemic sensitize and prepare public health screenings are conducted. Clinical services institutions to accommodate include triage and this target population's management of urgent medical needs and ultimately conditions and concerns, and to ensure access to all ongoing primary care of required health services in medically unstable clients Calgary. until they are taken up by the regular system. The office The Health Office recruits, conducts Health Promotion coordinates, and supports a workshops and orientations network of health care service Health Office Staff: Valerie (health system, reproductive Dr. Salim Samanani provides patient care at providers (GP, specialist, Kiss, Dr. Salim Samanani and and women's health, hygiene, the Health Care Office located at Margaret labs, pharmacies, etc); assists Prissy Wai Wai. Chisholm Resettlement Centre. nutrition, etc.), and is active in Internet Parenting I Know God Helps Me I have been living in Canada for almost five months. When I was in my country I studied Business Administration in college, and I ran my own business. I thought my English was perfect, but when I arrived here I couldn't even understand Canadian English. Oh God! They are very fast and their pronunciation is different. This was my first problem. The second problem started when I was looking for a job. I applied at different places but I got the same answer: “Do you have Canadian experience?” One day I went to Devonian Gardens to think quietly about my problems. My mind said “Canadians need two things from you: 1. fluent English 2.Canadian experience.” Where can I get these two things? I asked myself. My mind told me “First go to school to improve your English, then take some courses to get a better job that is all.” I thanked my mind and I started the LINC class. It is wonderful! I learnt not only English but also the culture and how to live in Canada. After I finish this class I'm going to study Home Care Nursing. I have already registered. After one year of experience I'm Grace Song, an employee of CCIS, arrived in Canada from China with her husband almost three years ago. With a Bachelors in Mechanical going to continue my study to become ra egistered nurse. Engineering, she came to Canada with the same hopes and dreams of most Even if there is a different kind of problem, sooner or later I will other newcomers. Her son, Canadian born, now lives in China with his paternal grandparents where he will stay until mom and dad are firmly settled. fulfill my wish. I know God helps me. Mom is just returning home from work for the evening meal when her son has finished breakfast, perfect timing for mom and baby Leo to connect. Ferewoyne Yehdgo, LINC Student CCIS Contact Information Address: #300, 120-17th Avenue SW, Calgary, AB T2S 2T2 Tel: (403)262-2006, Fax: (403)262-2033 Email: firstname.lastname@example.org, Website: http://www.ccis-calgary.ab.ca CCIS Journeys Page 11 Number 3 CCISJourneys December 2003 CCIS Services Business, Education, and Training Services Employment Services Engineering & Technology Upgrading Electricians Upgrading & Certification Career Bridge Workshops Program Program Employment Communication Language Instruction for Newcomers Trowel Trade Training Program Workshops (LINC) Millwright Training Program Employment Industry Placement Hands on Computer Program Drilling Rig-Hand Training Program ESL Skill Builders Commercial Baking Decorator Program Youth Employment Program Family and Children Services Cross Cultural Children's Centre Lunchbox Parenting Public Internet Access The New Family Place New Canadian Children in Calgary Home Visitation ESL Kindergarten Adventures in the Sun (Summer Camp for Coffee & Conversation Before & After School Program Children) Drop-in & Donations Services Family Support Integrated Support Child-Care (Special Community Connections Collective Kitchen Needs) Mother Goose Toy Lending Library Parent Resource Library Community and Education Services Notary Services Immigrant Seniors Integration Services Seniors Literacy Program Family Reunification/Sponsorship Immigrant Youth Outreach Program Youth Cultural Ambassador Adaptation Program Community Legal Workshops Series Program Host Program Regional Outreach Project Community Multicultural Consulting Host Program for Survivors of Torture Seniors Education Partnership Program Services Resettlement Services Airport Reception and Clothing Program Margaret Chisholm Resettlement Centre Health Care Program Integrated Services Program Resettlement Assistance Program Special Projects SUPPORT CCIS BY BECOMING A MEMBER When you make a financial donation to the Calgary Catholic Immigration Society, you are making a valuable contribution to programs which assist immigrants and refugees to resettle, and maintain a life of dignity and self-worth in Canada. Membership Application Name: _______________________________________________ Organization:_____________________________________ Phone: ____________________ Fax: __________________ Email: _______________________________________ Address: _______________________________________________________________________________________________ City: ______________________ Province: __________________________ Postal Code: ___________________ Membership Fee: Individual: $5.00 _________________New___________________Renewal Corporation: $20.00 ________________New___________________Renewal Contributing Categories: Friend ( ) $50 Contributing ( ) $100 Sustaining ( ) $500 Supporting ( ) $250 Benefactor ( ) $1,000 Corporate ( ) $5,000 Tax deductible receipts will be issued for $10 and up.