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Customer Service Job Offer Letter Sample by prl18820

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Customer Service Job Offer Letter Sample document sample

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									                                                                                        7501 E. Lowry Blvd.
                                                                                        Denver, CO 80230-7006


                                                                                        www.pinnacol.com




                                   IMPORTANT NOTICE!
                          Workers’ Compensation Rule change
Please deliver this letter to the person in your office who is responsible for coordinating all modified duty job
                                          offers to your injured workers.


Effective January 1, 2006, the Colorado Workers’ Compensation Act, Rules of Procedure, have changed.
The new rules affect the documentation and process involved with return-to-work and formal modified
duty job offers. The following information highlights the changes required to complete the formal job
offer process. Rule 6 is to be completed when your injured worker refuses your verbal job offer of
modified duty work.

Prior to 12/31/2005                                   Effective 01/01/2006
Old Rule IX                                           New Rule 6

Modified duty task letter to medical provider:       Modified duty task letter to medical provider:
    •    Employer faxed job task letter to                Return-to-work (RTW) specialist will:
         provider                                         • Fax job task letter to provider
    •    No copy mailed to injured worker                 • Mail copy to injured worker
    •    No copy to injured worker’s                      • Fax copy to injured worker’s attorney
         attorney

Certificate of Service letter: Hand delivered job   Certificate of Service letter: Hand delivered job offer
offer
    •    Modified duty began following day                •    Modified duty begins three business
         of receipt of job offer letter                        days from receipt of job offer letter
                                                          •    RTW will fax copies to injured
                                                               worker’s attorney

Certified Mail Job Offer letter:                    Certified Mail Job Offer letter:
    •    Modified duty began seven                        •    Modified duty begins seven business
         calendar days from date mailed to                     days from the date mailed to injured
         injured worker                                        worker via certified and regular mail
    •    Copies mailed to injured worker’s                •    Copies mailed to injured worker’s
         attorney via certified mail                           attorney via certified mail
    •    Copies faxed to RTW                              •    Copies faxed to RTW


For assistance contact your return-to-work specialist, or call customer service at 1-800-873-7242 or
303-361-4000 to request instructions and sample documentation.

								
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