Customer Uniform Order

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Customer Uniform Order document sample

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							         UNITED UNIFORM PROGRAM
           HOW TO ORDER GUIDE
Onboard Service/Reservation Centers/
 Customer Service/ Ramp / GQ-PV/
       Aircraft Maintenance




1|Page             United Airlines How to Order Guide
                        United Airlines Uniform Program
                Points are available through December 31 of each year.
United Airlines determines the annual point allotments to be credited to each active
employee’s account.

Points are credited to your account on January 1st, for employees who have 13 months
of seniority. New Hires receive a partial point allotment upon hiring/graduation and the
balance after successfully completing their 6-month probation period. After 13 months
of employment, on the next January 1st, New Hires will receive a full point allotment.
Please see your specific Operating groups for more detailed information regarding your
Point Allotment Program.

Placing an Order
You may place your uniform order under the point system in a variety of ways.
   1. ONLINE (See Internet Ordering Instructions below for more details)
             You can:
                • Place an Order
                • Check your point balance
                • Track your last order
                • Read important updates
                • FAQ’s
                • Get Sizing information
                •  See what you have ordered in the past

   2. TOLL FREE PHONE: U.S. 1.800.889.0331
      UK: 0800-0515-929           Germany: 0800-180-8448
      Hong Kong: 800-905-372      Japan: 00531-13-1519.
                 Monday – Friday, 7:00 a.m. – 7:00 p.m., CST
                 You may fill out an order form for easy reference

   3. TOLL FREE FAX: COMPLETED Order Forms may be faxed toll free to
      U.S.: 1.800.889.0331
      UK: 0800-0517-071      Germany: 0800-180-8447
      Hong Kong: 800-905-371 Japan: 00531-13-1518

   4.   EMAIL: You may email your COMPLETED order form to Cintas via email at
        united@cintas.com




2|Page                                     United Airlines How to Order Guide
   5. MAIL: You may mail your COMPLETED Order Form to Cintas at:
         Cintas Corporation
         ATTN: United Airlines Order
         5600 W. 73rd Street
         Chicago, IL 60638

               •   Any employee wishing to pay by check MUST mail a COMPLETED
                   Order Form and your check to the above address.

   6. FOR ANY ADDITIONAL INFORMATION OR QUESTIONS, CONTACT CINTAS
      CUSTOMER SERVICE

SECURITY
Cintas has developed systems and procedures to protect your Uniform Point Account,
much as your bank would safeguard your savings or checking account. You will be
asked to include your password on all orders and communications. Your initial
password will be the last four digits of your Social Security number or Tax ID#, you will be
asked to change this the first time you log on to your online account. If you forget your
password, contact Cintas Customer Service and they will reset it to the default
password for you.

TROUSER AND PANT HEMMING
If you wish to have your trousers/pants hemmed, please indicate your inseam to the
closest inch and your pants will be hemmed. If you need any assistance determining
your inseam measurement, please see the detailed sizing guide, which you can find on
the main SkyNet Uniform Design page. As always, contact Cintas Customer Service if
you have any further questions. Pants hemmed at time of order with Cintas are eligible
to be returned. Any pants hemmed after delivery from Cintas are non-returnable.

SHIPMENTS
All non-modified orders will be shipped within 3-5 business days. Orders with
modifications (hemming, patch application) will be shipped within 7-10 business days.
Orders will be shipped to a home address for those employees in the continental United
States. Please note we cannot ship to Post Office boxes. Orders shipped within the U.S.
will be shipped via FED EX and orders shipped to locations outside of the U.S. will be
shipped via DHL Worldwide to a home address or via COMAT to your Station/Domicile.
Please note COMAT delivery is not an available option for the Onboard Service division,
which delivers all orders via DHL Worldwide. The employee will be responsible for the
cost of shipping after their point allotment has been fully depleted or if Reservation
Centers, Customer Service, Ramp, and GQ-PV employees exceed their maximum
allowance of two company paid shipments.



3|Page                                        United Airlines How to Order Guide
LOST SHIPMENTS
If you have determined that your uniform was shipped and you have not received it,
please contact Cintas Customer Service. Cintas will immediately contact the carrier to
trace your shipment. If the carrier advises that the shipment is lost, a replacement
shipment will be sent ASAP. If the carrier advises Cintas that the shipment was
delivered, a copy of the Proof of Delivery record will be forwarded to you for your
review. Contact your Uniform Coordinator for a replacement uniform.

POINT ADJUSTMENTS
You can check your point allotment balance at any time by either logging on to your
Online Account or contacting Cintas Customer Service. If you feel your points balance
is incorrect based on your annual point accrual and your individual order history please
feel free to contact Cintas Customer Service for verification. If, Cintas verifies that your
points are incorrectly listed, Cintas will adjust those points for you. If you have any other
questions please contact your Uniform Coordinator for additional assistance.

New Hire and Partial Point Allowance for Airport Operations Employees
See Appendix

WORK DAMAGE/LOSS-THEFT
If you have a garment that has been damaged, lost or stolen at work, please contact
your Uniform Coordinator to arrange for a replacement garment.




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                    Onboard Service & Customer Service
                        Alterations Card Program


Tailored garments ordered through Cintas will be shipped with an Alterations Card valid
at any Cintas/United Airlines Authorized Tailor. The Alterations Card can be used at the
Authorized Tailors, only for the eligible garments listed below, and only for the approved
alteration charge. The Alterations Card is valid for 6 months and Authorized Tailors
cannot honor expired cards.

Card activation: The cards must be activated prior to use. Call the 1.800 number noted
on the back of the card and provide the activation # on the sticker in order to activate
the card. Call 706-644-3224 to activate the card from locations outside the US.

If your garment requires alterations, you should take the garment and the Alterations
Card to any one of the approved Authorized Tailors worldwide. The required alterations
will be completed at no cost to the employee up to the limit agreed upon by item.
Employees will be responsible to pay for any additional alterations that are not covered
by the Alterations Card Program.




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Alterations Cards
Below is a list of the eligible garments for the Alterations Card program and the
corresponding cards:

                        ONBOARD SERVICE (FLIGHT ATTENDANTS)




                                 $12 – Blue United Logo
                         Pants ●Trousers ● Vest ● Maternity Pant




                                 $20 – Silver United Logo
                         Suit Jackets ● Skirts ● Maternity Jumper




                               $26 – Gold United Logo
                Dresses ● Wool Gabardine Coats ● Nylon Supplex Coat




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                        CUSTOMER SERVICE REPRESENTATIVES




                               $12 – Blue United Logo
                      Tunic Vest ● Skort ● Maternity Pant ● Vest




                              $20 – Silver United Logo
                         Maternity Dress ● Skirt ● Suit Jackets




                              $26 – Gold United Logo
                           Dress ● Wool Gabardine Coats


Please note, you will receive both the card and a cover document with the card
number on it, please keep this document separate from the card for reference when
calling Cintas Customer Service with any questions.




7|Page                                      United Airlines How to Order Guide
When you are ordering online
When ordering a tailored garment online, you will see the Alterations Card listed as a
“feature” for that garment. This simply means a feature of ordering that garment is the
receipt of an Alterations Card.

You will also see the Alterations Card “feature” listed in your Shopping Cart.


How your Alterations Cards will be shipped
For each order placed that includes tailored garments, the Alterations Cards will be
placed in a bag and taped to the top of the box so that you may locate the cards
easily.

Onboard Services (Flight Attendants) – Lost Cards
If you have lost an Alterations Card, please feel free to contact Cintas Customer
Service. Please have the original order available so that Cintas Customer Service may
verify that an Alterations Card eligible garment was ordered. Once that has been
verified, Cintas will send out a replacement card via the United States Postal Service to
both domestic and international locations.


Alterations/Tailors – Approved Vendor Locations
See Appendix




8|Page                                       United Airlines How to Order Guide
Internet Ordering Instructions
    •   For Onboard Service, Reservations Centers, Customer Service, Ramp & GQ/PV
    •   Aircraft Maintenance employees, your Uniform Coordinators will continue to
        order uniforms on your behalf.

Cintas Global Accounts & Strategic Markets
5600 W. 73rd Street
Chicago, IL 60638

Customer Service Team
For Questions: US 1-800-889-0331
Hong Kong 800-905-372
UK 0800-0515-929
Germany - 0800-180-8448
Japan - 00531-13-1519

Business hours:
Monday – Friday, 7:00 a.m. – 7:00 p.m., CST

Getting started
What you will need to order online:


    •   Microsoft Explorer, Version 5.0 or higher.


    •   Your employee number and password. Your password the first time that you log in is the last four
        digits of your Social Security Number or Tax ID #. On successful sign in you with then be prompted
        to change your password.


If you have any questions along the way, please contact our Customer Service Team.




9|Page                                               United Airlines How to Order Guide
Shopping for uniforms
Follow the instructions below to place your order with Cintas.

1) Log in to your workgroup’s SkyNet Uniform Design Page

2) Click on the “Cintas Website” Link

       c) You will be brought to the UAL custom screen. Enter your employee number and
       password and click “Login” to continue.




       Note: The first time that you log in, your password is the last four digits of your Social
       Security number; if you do not have a Social Security #, please use the last four digits of
       your tax ID #. On successful sign in, you will then be prompted to change your
       password. Once you change and confirm your password change, you will be returned to
       the above Login page to re-enter your Employee/File # and your new password. You will
       then be logged in to your Account Page.

       If you forget your password, you will need to contact the Cintas Customer Service Team,
       who will reset your password for you. Please have your employee number and the last
       four digits of your social security number or tax ID number ready to provide.




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3) My Online Store

   a) Click on your Uniform Program in the upper left corner under United Airlines (Corporate).

   b) At the bottom of the page, “Your favorite products” and “Your most recent orders” will
      be detailed.

   c) Allotment Balance is shown in the green box below. Should you have any questions
      regarding your point allotment balance, please contact Cintas Customer Service.

   d) Click on your Workgoup under United Airlines on the left hand side to start shopping.




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4) Start Shopping!

   a) At the top of the page, a list of product categories will appear in a drop down box.
      Choose the appropriate product category to see the products associated. You can also
      view by selecting the radio buttons text or picture.




5) Product Detail Page

   a) At the product detail page, enter the color, size and quantity from the dropdown boxes.
      If only one color is available in the program, the color field will default to it. If multiple
      colors are available, you will need to make a selection before proceeding. Shopping
      Bag Feature is located at the upper right hand corner of the screen. This feature allows
      you to view how many items and point total of what is in your cart as you shop.




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   b) To view real time inventory availability, Click on the Product Availability link. See the
      below screenshot for an example of size and quantity available.




6) Shopping Cart

   a) You can scroll over the icon underneath stock and a description box will appear. For
      example, the check mark indicates that the product is in stock while the “X” mark
      indicates that the product is out of stock.

   b) If you would like to come back later to continue your shopping, select “Save Current
      Cart” on the left hand side of the page. Please click “Load Cart” when it appears and
      you will be set to continue shopping.

   c) When your cart is complete, click the “Checkout” button to move through the checkout
      process and place the order.




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7) Checkout

   a) The shipping page gives you the ability to choose where the order will be sent.

      Note: Orders may not be shipped to your work location.

   b) On the payment screen, what is displayed depends on the option that you chose in step
      2 above. If you’ve chosen to create a points allotment order, the screen will display what
      your points allotment balance was prior to the order, the amount of the order, and what
      your balance will be after the order is placed.

   c) If you have exceeded your points allotment balance, you will be prompted to enter your
      credit card information to cover the remaining balance.

   d) If have depleted all of your points and wish to pay for the entire order by credit card, the
      screen will display the dollar amount that will be charged to your card and give you the
      ability to enter your credit card number and expiration date.




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                                 Checkout – Allotment Summary




8) Confirm Your Order

   a) Confirm your shipping address. Select the desired ship to location for your order. You can
      also change the address by clicking Edit.

   b) Change the default email address to your personal email address as shown above.




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   c) An order confirmation number will be generated




9) At Any Time, the following links are found at the top of every page:

   a) ORDER TRACKING – Allows you to track orders with the order # and Zip Code
   b) Reports - See below for Details
   c) Express Entry -As you become familiar with the site and products, you can use this page
      to quickly enter your order
   d) Inventory availability – You can use this link to check availability of specific garments.




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10) Report Center

   e) The Cintas site contains reports that you may view for yourself. The report center is
      accessible via the “Report Center” on the top of the page. There are four reports that
      employees may view on the Cintas site:

       1. Recent Orders – displays the recent orders placed by the employee logged in.
       2. Open Order Report – shows any orders that have been placed with items that have
          not yet shipped.
       3. Product Summary – shows ordering history broken down by product.
       4. United Employee Order History – displays orders, credits, invoices and payment
          methods




10) Logging Out
    a) When you have completed using this website please make sure to click the Log Out
       button on the right hand corner of the screen. If you do not log out properly the system
       will lock your account and you have to wait 24 hours until you are able to log on again.




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                                              APPENDIX

FAQ: Approved Tailor Guide:

Why should I use the approved Alteration Tailor Network? Members of the network have agreed
to perform the alteration at the specified price, reducing alteration cost.

Can I use an Alteration Tailor that is not specified on the Approved Tailor list? Yes, at some
locations, Authorized Tailors may not be readily available to employees. As such, employees
may take the approved uniform items requiring alterations to his or her personal
tailor/alteration center for adjustment. It’s possible (not guaranteed) that the personal
tailor/alteration center may accept the Alterations Card. If you do elect to use an alteration
vendor/tailor not in the network, understand that the tailor may or may not accept the Alteration
Card. It is prudent to inquire first prior to ordering any uniform alteration work. If the card is not
accepted, employees may receive reimbursement for alteration expenses by returning the
Alterations Card and itemized receipt from their personal tailor/alteration center indicating
that alterations were made to the employee’s garments. Reimbursement may not exceed
the maximum amount of the Alterations Card, and any excess cost will become the
responsibility of the employee. The employee seeking reimbursement for alterations
expenses will submit an expense report, including the itemized receipt and unused
Alterations Card, to their local uniform coordinator. The uniform coordinator will then mail
the expense report and supporting documentation to their appropriate division contact for
processing.

United will not reimburse any employee unless the unused Alterations Card is provided. No
exceptions.




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             Company                              Address                  City        State    Zip
                                                  US Locations
                                       3131 E. Thunderbird & 32nd
Alterations by "K Family               St. Suite 29                     Phoenix        AZ      85028
Bartoli Cleaners                       4722 East Ray Road #18           Phoenix        AZ      85044
Primrose Cleaners                      1475 Burlingame Avenue          Burlingame      CA      94010
West Coast Services                    855 Malcolm Road                Burlingame      CA      94010
Fairytailors                           785 R Oakgrove Road              Concord        CA      94518
Island Cleaners                        822 Orange Avenue               Coronado        CA      92118
Joanna's Bridal & Tailoring            500 San Ramon Valley Blvd.       Danville       CA      94526
                                       630 N. Sepulveda Blvd., Ste.
TRI Cleaners                           11B                             El Segundo      CA      90245
Tarpy Tailors                          9100 S. Sepulveda #103          Los Angeles     CA      90045
Woodside Cleaners & Alter.             748 Woodside                   Redwood City     CA      94061
Mike's Tailoring & Clothing            923 K Street                    Sacramento      CA      95814
Alterations Express                    310 Florin Rd                   Sacramento      CA      95831
Apadana Cleaners                       7610 Hazard Center Dr. #513      San Diego      CA      92108
Oaks North Cleaners                    12540 Oaks North Drive #A5       San Diego      CA      92128
Miracle Cleaners                       1708 Ocean Avenue              San Francisco    CA      94112
Superior Cleaners                      732 Gravenstein Hwy. North      Sebastopol      CA      95472
Park Avenue Cleaners                   2529 N. Tracy Boulevard            Tracy        CA      95376
My Boutique                            142 E. 9th Street                 Upland        CA      91786
Lakewood Cleaners                      8778 Lakewood Drive               Windsor       CA      95492
                                                                         Colorado
Natasha's Tailoring                    2827 Dublin Blvd                  Springs       CO      80918
Seasons Tailoring                      12122 E. Mississippi               Aurora       CO      80012
Kim's Tailors                          14551 East Alameda                 Aurora       CO      80012
                                       S-G Plaza 2305 E. Arapahoe
Hilda's Fine Tailoring                 Rd. #201                         Centennial     CO      80122
                                                                        Colorado
Marie Tailor Shop                      7605 North Union                  Springs       CO      80920
Florida Tailors                        4305 E. Florida Avenue            Denver        CO      80222
Y & Y Tailoring                        2645 East 2nd Ave                 Denver        CO      80206
Al's Tailor Alterations (Alzz Tailor
Shop Inc.)                             2116 N. Federal Hwy.            Boca Raton       FL     33431
Manola Alterations                     6327 Stirling Road                  Davie        FL     33314
Barton & Miller                        2600 N. Dixie Highway          Ft. Lauderdale    FL     33334
Sew What? Stitching by JoAnn           15170 Municipal Drive          Madeira Beach     FL     33708
LaLavadora, Inc.                       9525 S.W. 72nd Street               Miami        FL     33173
Field Shop, Inc.                       4551 N.W. 36th                 Miami Springs     FL     33166
Rizo's Alter & Formal Wear             419 S. Semoran Blvd.               Orlando       FL     32807
Willow Bend Monogram &
Alteration                             23112 State Rd. 54                Tampa          FL     33549
                                       3411 S. Dale Malbry Hwy
Thims Alteration                       Suite B                           Tampa          FL     33629
                                       173 W. Wieuca Rd., N.E.,
Lolita Alonzo                          Suite 107                         Atlanta       GA      30342

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European Alterations & Tailoring   2341-A Peachtree Rd.              Atlanta       GA   30305
European Alterations & Tailoring   740 Morosgo Dr.                   Atlanta       GA   30324
Crew Outfitters                    3430 Lang Ave.                   Hapeville      GA   30354
Haku Formals, Inc.                 1055 Kilauea Avenue                Hilo         HI   96720
Rose Lee's Alterations             2414 Rose Street, Room 101       Honolulu       HI   96819
                                   1090 Ala-Napunani Street
Jeanne Honolulu, Inc.              #119                              Honolulu      HI   96818
Maui Quality Dry Cleaning          395 Dairy Rd                       Kahului      HI   96732
Aloha Care Cleaning                745590 Eho St Bay 213            Kailuakona     HI   96740
Maui Quality Dry Cleaning          1325 South Kihei Rd Unit 105        Kihei       HI   96753
Maui Quality Dry Cleaning          380 Hookahiwailuru                Wailuku       HI   96793
Vang's Tailor Shop                 5915 S.W. Nine                  Des Moines      IA   50315
Mc Rae's Cleaners                  2753 West State Street              Boise       ID   83702
Norgetown Dry Cleaners             156 E. Lake Street             Bloomingdale     IL   60108
Roosevelt Cleaners                 3954 N. Narragansett              Chicago       IL   60634
Roosevelt Cleaners                 734 S. Dearborn                   Chicago       IL   60605
Tailor's Touch Services            46E. Oak Street Suite # 300       Chicago       IL   60611
Bartnett Enterprises               1334 E. Lincoln Highway            DeKalb       IL   60115
Roosevelt Cleaners                 1137 Garfield Avenue              Oak Park      IL   60304
Advantage Cleaners                 351 East Dundee Road              Palatine      IL   60074
Alex Tailor Shop                   5858 East 82nd Street           Indianapolis    IN   46250
Peachy's Apparel & Alterations     6120 Broadway                    Merrillville   IN   46410
Spotless Cleaners, Inc             24 Porter Street                East Boston     MA   02128
Sewing Connection                  10669 Belleville Road             Belleville    MI   48111
Lady's Classic Tailoring           22644 Michigan Avenue             Dearborn      MI   48124
Rembrandt Alterations              508 E. 11 Mile Road             Royal Oaks      MI   48067
Thimble Wiz                        35000 W. Warren                   Westland      MI   48185
Hiawaha Alterations                4725 Hiawatha Avenue            Minneapolis     MN   55406
Song Tailoring & Alteration        811 LaSalle Avenue              Minneapolis     MN   55402
M & H Uniform Murphy & Hartelius
Uniforms                           7500 Airline Dr., Bldg. C      Minneapolis      MN   55450
Tailoring Limited                  1025 Evergreen Lane N.         Minneapolis      MN   55441
Tailoring Unlimited                1025 Evergreen Lane             Plymouth        MN   55441
Seams To Be                        1117 N. Highway 67              Florissant      MO   63031
State Line Tailor Shop             87935 State Line Rd            Kansas City      MO   64114
Silver Threads                     221 N. 29th Street               Billings       MT   59101
Connie Tailor, Inc.                167 SE Cary Parkway                Cary         NC   27511
Green Cleaners                     9555 S. Eastern Ave. #100      Las Vegas        NV   89123
Little "J" Cleaners                420 2nd Avenue 24th Street      New York        NY   10010
Chenille Cleaners                  333 W. 57th Street              New York        NY   10019
Alterations While U Wait           276 East Sharon Rd              Cincinnati      OH   45246
Peppe Ramunda & Son Custom
Tailors                            5229 Glenway Ave                Cincinnati      OH   45238
Shaker Square Dry Cleaning &
Tailoring                          13107 Shaker Square             Cleveland       OH   44120
Avon Cleaners                      1830Superior Ave East           Cleveland       OH   44114
Campus Tailoring                   2604 North High Street          Columbus        OH   43202
Boris Custom Tailoring             1053 Bethel Rd                  Columbus        OH   43220

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Alterations German Village      267 East Whittier St             Columbus        OH        43206
A Sewing Shop                   6080 Branch Hill Guinea Pike       Milford       OH        45150
Colonial Cleaners               5300 Monroe Street                 Toledo        OH        43623
Colonial Cleaners               5031 Lewis Ave.                    Toledo        OH        43612
Kayvon Men's Wear Tailoring     3328 W. Laskey Road                Toledo        OH        43623
European Master Tailor          515 S.W. Broadway                 Portland       OR        97205
Dress Right Tailor              142 South 15th Street           Philadelphia     PA        19102
Fairmount Cleaners              2208 Fairmount Ave              Philadelphia     PA        19130
Holiday Cleaners                6511 Ridge Ave                  Philadelphia     PA        19128
Classic Alteration & Monogram   8373 Kingston Pike Suite 8        Knoxville      TN        37919
Classic Alteration & Monogram   9230 Kingston Pike                Knoxville      TN        37922
P.K.'s Alterations              4729 Poplar Avenue               Memphis         TN        38117
Lee's Expert Custom Tailor      718 Brazos St                      Austin        TX        78701
Diana's Tailor                  12817 Preston Rd Suite 133         Dallas        TX        75230
J's Tailor                      6050 Sherry Lane                   Dallas        TX        75225
Anna's Alteration & Buttons     8411 Preston Rd Suite 137          Dallas        TX        75225
Linda Allure Alterations        2620 South Shephard Drive         Houston        TX        77098
Martin Tailors Inc.             4712 Feagan Street                Houston        TX        77007
Alteration Station              1301 W. Parker Road #112           Plano         TX        75023
Q Tailors                       6651 Watauga Road #114           Watauga         TX        76148
Stitched Specialists            7343 S. 900 East                  Midvale        UT        84047
Centreville Brite Cleaner       13840-A Braddock Road            Centreville     VA        20121
Prosperity Cleaners             707 H East Market Street         Leesburg        VA        22075
Sterling Alterations            46950 Community Plaza             Sterling       VA        20164
Fit Rite Alterations            1320 S. 324th Street #A5        Federal Way      WA        98003
Lake Street Tailor              110 Lake Street                   Kirkland       WA        98033
Columbia Custom Tailor          7867 Leary Way                   Redmond         WA        98052


                                     International Locations
Romarock Custom Tailors         8171 Alexandra Rd.               Richmond        B.C.     V6X 1C3
Stitch It Store #246            380 North Front St., Unit F7     Belleville     Ontario   K8P 3E1
Stitch It Store #311            500 Rexdale Blvd. #K-006A        Etobicoke      Ontario   M9W 6K5
Stitch It Store #243            2960 Kingsway Dr. #M002          Kitchener      Ontario   N2C 1X1
Stitch It Store #308            5000 Hwy. 7, Unit 108            Markham        Ontario   L3R 4M9
Stitch It Store #454            2225 Erin Mills Pkwy, Unit 66   Mississauga     Ontario   L5K 1T9
Stitch It Store #242            1800 Sheppard Ave. #L-140B      North York      Ontario   M2J 5A7
Stitch It Store #244            419 King St. W., Unit 2430        Oshawa        Ontario   L1J 2K5
Stitch It Store #245            1355 Kingston Rd., Unit 138A     Pickering      Ontario   L1V 1B8
                                                                                 Hong
Regal Airport Hotel             9 Cheong Tat Road               Chek Lap Kok     Kong
Asahiya Shoten                  842 Hanazaki-Cho                Narita, Chiba   Japan




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FAQ: AO new hire and partial point allowance:

                                 Customer Service                              Ramp                           GQ-PV

                                                                   200 total                      240 total
                          500 total

                                                                   -100 to start                  -240 to start
      New Hire            -300 to start
                                                                   -100 balance after             -no incremental points
                          -200 balance after successful 6-
                                                                   successful 6-month             until first day of 13th month
                          month probation
                                                                   probation                      of employment

Returning from Leave of
                                       230 points                         200 points                     240 points
 Absence or Furlough

                                                                   For employees with 12 or       For employees with 12 or
                                                                   fewer months of seniority      fewer months of seniority
                          For employees with 12 or fewer
                                                                   on January 1st, a partial      on January 1st, a partial
                          months of seniority on January 1st,
                                                                   allowance will be              allowance will be credited
                          a partial allowance will be
                                                                   credited on the first day      on the first day of the 13th
                          credited on the first day of the 13th
    Partial Points                                                 of the 13th month              month following the
                          month following the employee’s
                                                                   following the employee’s       employee’s uniform
                          uniform eligibility date for use
                                                                   uniform eligibility date for   eligibility date for use
                          during the current year (see Airport
                                                                   use during the current         during the current year
                          Operations grid below)
                                                                   year (see Airport              (see Airport Operations
                                                                   Operations grid below)         grid below)



 Seniority   Credit       % of Annual Allowance Which Will          % of Annual Allowance           % of Annual Allowance
   Date        Date                 be Credited                     Which Will be Credited          Which Will be Credited



  12/08       01/10               100.00% = 230 Points                100.00% = 125 Points            100.00% = 125 Points


  01/09       02/10                   91.76% = 211 Points               91.76% = 115 Points            91.76% = 115 Points


  02/09       03/10                   83.33% = 192 Points               83.33% = 104 Points            83.33% = 104 Points


  03/09       04/10                   75.00% = 173 Points               75.00% =      94 Points        75.00% =     94 Points


  04/09       05/10                   66.67% = 153 Points               66.67% =      83 Points        66.67% =     83 Points


  05/09       06/10                   58.33% = 134 Points               58.33% =      73 Points        58.33% =     73 Points


  06/09       07/10                   50.00% = 115 Points               50.00% =      63 Points        50.00% =     63 Points


  07/09       08/10                   41.67% = 96 Points                41.67% =      52 Points        41.67% =     52 Points


  08/09       09/10                   33.33% = 77 Points                33.33% =      42 Points        33.33% =     42 Points




22 | P a g e                                                      United Airlines How to Order Guide
 09/09    10/10   25.00% = 58 Points      25.00% =   31 Points   25.00% =   31 Points


 10/09    11/10   16.67% = 38 Points      16.67% =   21 Points   16.67% =   21 Points


 11/09    12/10    8.33% = 19 Points       8.33% =   10 Points    8.33% =   10 Points




                                                                             04/05/2010




23 | P a g e                           United Airlines How to Order Guide