Customer Billing Information

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					Customer Billing Education
                  Package




                         General Dispute
                         Information and
                              Guidelines
     Issue Date: 11/03
          Billing Adjustment Request (BAR) Form
                         RF-1461
•   BellSouth‟s preferred submission form when disputing a claim. The BAR is divided into 5
    sections.
           • Carrier Dispute Section
           • Disputing Carrier Contact Section
           • BellSouth Dispute Receipt Acknowledgement Section
           • Dispute Rejection Section
           • Billing Adjustment Response Section

     •   Common Examples where BellSouth denied a claim during the initial review of the
         BAR:
           • Insufficient information on the dispute claim form
           • Inclusion of inaccurate information on the dispute claim form
           • Submitting a duplicate dispute claim form
           • Sending the dispute claim form to the wrong center

     •   Complete details concerning the BellSouth BAR process and forms can be found in
         the Billing Dispute Resolution Guide which is located at:
         www.my.interconnection.bellsouth.com, select guides, then billing.

Interconnection                          Issue Date 11/03
    Services                                    2
                  Billing Credit Appearance

     • Credits due to the customer following a Billing
       dispute resolution are posted in the „Detail of
       Adjustment Applied‟ section of the monthly CABs
       invoice.
     • When a circuit is disconnected, the credit bills in
       the Other Charges and Credits (OC&C) section.




Interconnection           Issue Date 11/03
    Services                     3
                  BILL PAGE 4/139 - SECTION 1/3
                  615 NXX XXXX XXX                  01/08/03         13:34:09    ACCT
                                                                                                  CMND
Examples of                                                                       BDT 01/01/03
                                                                                  BILL NO
                                                                                                  INV 03001
                                                                                                  615 NXX XXXX XXX
 Bill Dispute                                                                     INVOICE NO
                                                                                  BILL DATE
                                                                                                  N000000000-00000
                                                                                                  JAN 01,2003
 Credits on                                                                       ACNA XXX         PAGE 4
                   _________________________________________________________________________________________
Customer Bill                * * * DETAIL OF ADJUSTMENTS APPLIED * * *

                   INVOICE NO N000000000-00000 (CONT'D)                          Adjustment for mileage

                    DEC 26 02 ADJUSTMENT OF MONTHLY SPECIAL ACCESS (AKA BELLSOUTH SPA) CHARGES
                          FROM AUG 01 01 THRU AUG 31 01
                         CUSTOMER AUDIT NUMBER XXXXXX-XX
                         CIRCUIT NUMBER T4.HCGS.XXXXXX..SC
                         CIRCUIT LOCATION 0003
                         1L5XX MILEAGE BANDS FROM 0 TO OVER 50, PER MILE
                         DIRECTIONALITY: N/A     INIT/PREV BILLED: PREV
                         PREM/NONPREM IND: N/A      REC/NONREC IND: NONREC
                           INTERSTATE - TN - EC 5185              201.00CR

                    DEC 26 02 ADJUSTMENT OF MONTHLY SPECIAL ACCESS (AKA
                         BELLSOUTH SPA) CHARGES
                          FROM JUL 01 01 THRU JUL 31 01
                         CUSTOMER AUDIT NUMBER XXXXXX-XX
                         CIRCUIT NUMBER T4.HCGS.XXXXXX..SC
                         CIRCUIT LOCATION 0003
                         1L5XX MILEAGE BANDS FROM 0 TO OVER 50, PER MILE
                         DIRECTIONALITY: N/A     INIT/PREV BILLED: PREV
                         PREM/NONPREM IND: N/A      REC/NONREC IND: NONREC
                          INTERSTATE - TN - EC 5185              201.00CR

                   DEC 27 02 ADJUSTMENT OF MONTHLY SPECIAL ACCESS (AKA BELLSOUTH SPA) CHARGES
                  FROM APR 01 02 THRU APR 30 02                             CUSTOMER AUDIT NUMBER XXXXXXXX
                         CIRCUIT NUMBER T4.HFGS.XXXXXX..SC
                         CIRCUIT LOCATION 0001                                               Adjustment for LightGate® system
                         HFSC7 LIGHTGATE 1(AKA BELLSOUTH SPA POINT TO POINT
                         NETWORK 1 DS3 CAPACITY), HIGH CAPACITY,
                         STABILIZED PLAN
                         DIRECTIONALITY: N/A      INIT/PREV BILLED: PREV
                         PREM/NONPREM IND: N/A       REC/NONREC IND: NONREC
                           INTERSTATE - TN - EC 5185             1,590.00CR



Interconnection                                       Issue Date 11/03
    Services                                                 4
                  BILL PAGE 8/68 - SECTION 1/3
                  407 XXX XXXX XXX 01/08/03 14:04:35                                                     ACCT
                                                                                                   CMND
                                                                                  BDT 01/04/03     INV 03004
                                                                                  BILL NO    407 XXX XXXX XXX
                                                                                  INVOICE NO N0XXXXXXXX-XXXXX
Examples of                                                                       BILL DATE JAN 04,2003
                                                                                  ACNA XXX     PAGE 8
 Bill Dispute     _________________________________________________________________________________________________________

 Credits on                     * * * DETAIL OF ADJUSTMENTS APPLIED * * *

Customer Bill      INVOICE NO N0XXXXXXXX-00000 (CONT'D)

    (cont)           DEC 24 02 ADJUSTMENT OF MONTHLY SPECIAL ACCESS (AKA
                          BELLSOUTH SPA) CHARGES                                                         Adjustment for special access
                           FROM NOV 10 02 THRU DEC 09 02
                          CUSTOMER AUDIT NUMBER xxxxxxxxxxxxxxx
                          CIRCUIT NUMBER 209 T1ZF POPACTLCODE COCLLICLODE
                          DIRECTIONALITY: N/A     INIT/PREV BILLED: PREV
                          PREM/NONPREM IND: N/A      REC/NONREC IND: NONREC
                           INTERSTATE - FL - EC 5191              7.50

                     DEC 24 02 ADJUSTMENT OF MONTHLY SPECIAL ACCESS (AKA
                          BELLSOUTH SPA) CHARGES
                           FROM NOV 10 02 THRU DEC 09 02
                          CUSTOMER AUDIT NUMBER xxxxxxxxxxxxxxx
                          CIRCUIT NUMBER 207 T1ZF POPACTLCODE COCLLICLODE
                          DIRECTIONALITY: N/A     INIT/PREV BILLED: PREV
                          PREM/NONPREM IND: N/A      REC/NONREC IND: NONREC
                           INTERSTATE - FL - EC 5191              7.50

                   INVOICE NO N04xxxxxxx-xxxxx

                     DEC 19 02 ADJUSTMENT FOR TRANSFER OF BALANCE
                           FROM DEC 19 02 THRU DEC 19 02
                          CUSTOMER AUDIT NUMBER xxxxxxxxxxxx                                             Transfer of Balance adjustment

                           DIRECTIONALITY: N/A     INIT/PREV BILLED: PREV
                          PREM/NONPREM IND: N/A       REC/NONREC IND: NONREC
                          NONJURISDICTIONAL - FL - EC 5191            183.65CR
                                                    --------------

                  TOTAL OF PENALTY CREDIT ADJUSTMENTS . . . . . . . . . . . . . . . . . 0.00                 Detail of Adjustments
                  TOTAL OF ALL OTHER ADJUSTMENTS . . . . . . . . . . . . . . . . . . . . . . 180.00
                  TOTAL CREDIT ADJUSTMENTS APPLIED . . . . . . . . . . . . . . . . . 183.65CR
                  TOTAL DEBIT ADJUSTMENTS APPLIED . . . . . . . . . . . . . . . . . . . . . . .363.65
                  TOTAL ADJUSTMENTS APPLIED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180.00

Interconnection                                                  Issue Date 11/03
    Services                                                            5
Examples of
 Bill Dispute
 Credits on       BILL PAGE 136/1284 - SECTION 1/3
                  770 N10 0002 002 01/08/03                                    14:17:27         ACCT
Customer Bill                                                                     CMND
    (cont)                                                                        BDT 12/10/02 INV 02344
                                                                                  BILL NO    770 NXX XXXX XXX
                                                                                   INVOICE NO N10XXXXXXX-XXXXX
                                                                                  BILL DATE DEC 10,2002
                                                                                  ACNA XXX PAGE 136
                  __________________________________________________________________________

                             * * * DETAIL OF ADJUSTMENTS APPLIED * * *


                   INVOICE NO N10XXXXXXX-XXXXX (CONT'D)

                    NOV 14 02 ADJUSTMENT OF MONTHLY SPECIAL ACCESS (AKA
                         BELLSOUTH SPA) CHARGES                                Adjustment for Switched DS1
                          FROM DEC 10 01 THRU JAN 09 02
                         CUSTOMER AUDIT NUMBER xxxxxxxxxxxxxx
                         CIRCUIT NUMBER 8001 T1ZF POPCLLICODE COCLLICODE
                         CIRCUIT LOCATION 0001
                         TEFHG SWITCHED LOCAL CHANNEL - DS1 (AKA BELLSOUTH
                         SWA DS1) (1.544 MBPS)
                         DIRECTIONALITY: N/A     INIT/PREV BILLED: PREV
                         PREM/NONPREM IND: N/A      REC/NONREC IND: NONREC
                          INTRASTATE - GA - EC 5192 - EF           114.07CR




Interconnection                                      Issue Date 11/03
    Services                                                6
           Useful Information on Disputes and
                   the Dispute Process
    Dispute Process
    The dispute process begins when the customer sends the dispute form (RF-1461) and is
    successfully received by BellSouth. It then steps through the validation and investigation stages and
    ends at the dispute resolution and BellSouth Account Receivable Management.
    Generally disputes are resolved within 60 days from receipt of the claim and the CLEC/Carrier is
    notified of the resolution.

    The email address for submitting billing disputes to BellSouth for Access services is:
                  Birmingham:                ACATS.Disputes@BellSouth.com
                  Atlanta:                   BillAccess.Disputes@BellSouth.com

    The URL to directly find what may be needed concerning Billing & Collections is :
    http://www.interconnection.bellsouth.com/forms/html/billing&collections.html

    Statute of Limitations
    Purpose – Used to determine appropriate timeframes for applying billing adjustments.

    Interstate services: 2 years for Access Billing Disputes

    Intrastate services:        varies by state for Access Billing Disputes
                  AL 3 years                 MS 3 years                  FL 5 years
                  NC 3 years                 GA 4 years                  SC 3 years
                  KY 5 years                 TN 6 years                  LA 3 years

    Government Services: 6 years
Interconnection                                       Issue Date 11/03
    Services                                                 7
           Disputing a Disconnected Circuit

 • An ASR number, BellSouth order number or PON number is
   needed when submitting a dispute on a disconnected
   circuit. The FOC from the install order would also be helpful
   when submitting a dispute for a disconnected circuit.
 • Sending in a SUP 1 to cancel an install ASR that has
   already been completed does not disconnect a circuit. A
   new ASR is needed to disconnect an in-effect circuit.




Interconnection             Issue Date 11/03
    Services                       8
                       Invalid PON

 • Before issuing a dispute for a PON that is invalid,
   check BellSouth‟s Common Access Front End
   (CAFÉ) system.
 • CAFÉ will provide initiator information for the PON
   in question and possibly clear up any issues
   related to the circuit in question without sending in
   a dispute.




Interconnection          Issue Date 11/03
    Services                    9
                  BellSouth or Customer CFA

 • To determine if a circuit is riding BellSouth or customer
   purchased facilities, access BellSouth‟s Common Access
   Front End (CAFÉ) system.
 • CAFÉ will provide information for any customer purchased
   facilities.
 • BellSouth facilities will not be found in CAFÉ.




Interconnection              Issue Date 11/03
    Services                        10
                  ASR Clarification Policy

        •When an ASR is placed in clarification, the
        initiator must respond to the clarification issues
        within 10 days or the ASR is automatically
        cancelled by BellSouth. If the ASR was issued
        to disconnect a circuit, the cancelling of the
        ASR will cause the circuit not to be
        disconnected. The circuit is not disconnected
        via the ASR cancellation process.



Interconnection             Issue Date 11/03
    Services                       11
                  Ongoing Records Reconciliation

 • BellSouth regularly performs audits of our
   Billing database. In certain instances, if it is
   determined that circuits are billing incorrectly,
   the cost for a particular circuit may increase.
   This increase in billing should not be
   automatically disputed.
 • The OC&C section of your bill will show the
   effective date of the change.

Interconnection             Issue Date 11/03
    Services                       12
                  ASR Supplements (SUP)
• A supplement is a modification of an order to correct, change,
  cancel or partially cancel a pending service order.
• An entry on the ASR will indicate the reason for the
  supplement.
• The SUP field will contain one of the following entries:
    1 – Cancel – Pending order to be cancelled in it‟s entirety
    2 - New Due Date – Pending order requires a change of due date
    3 – Other – Any other changes to the order
    4 – Corrections – Request is being issued to correct a previous
     request for which confirmation has not been received
• A Firm Order Confirmation (FOC) is sent to the customer on all
  accepted supplements.

Interconnection              Issue Date 11/03
    Services                        13
                  Design Change Charge

 • The design change charge applies on a per order, per
   occurrence basis.
 • A design change charge of $39.93 will apply per order, per
   occurrence for each design change. The design change
   charge is in FCC 1, Section 5.3 (C)(3). The USOC is H28.
 • This charge will appear in the OC&C section of your CABs
   bill.




Interconnection            Issue Date 11/03
    Services                      14
                  Due Date Changes
 • The Access Service Order due date is changed via a
   supplement. The new due date may not exceed the original
   due date by more than 30 calendar days.
 • If the customer‟s requested due date is more than 30 calendar
   days after the original due date, the customer has 2 options:
     – Cancel the order and reissue with appropriate changes
     – Accept billing of the order, effective on the 31st calendar date
       after the original due date.
 • A service date change charge of $31.60 will apply per order,
   per occurrence for each due date changed. The service date
   change charge is in FCC 1, Section 5.3 (C)(1)(e). The USOC
   is OMC.
 • This charge will appear in the OC&C section of your CABs bill.

Interconnection                 Issue Date 11/03
    Services                           15
                   Cancellations
 • Partial - Any decrease in the number of ordered
   Special Access Service channels or Switched
   Access Service lines or trunks will be treated as
   partial cancellation. Each circuit that is removed
   will be billed full cancellation charges for the
   applicable circuit. This charge will appear in the
   OC&C section of your bill.
 • Complete – A customer may cancel an access
   order on any date prior to the due date.



Interconnection         Issue Date 11/03
    Services                   16
                             Relief MSA Pricing
BellSouth has received pricing flexibility relief from the FCC in certain Metropolitan Statistical
                       Areas (MSA) in the BellSouth 9 state region.
•Pricing Flexibility MSAs are divided into 2 categories –
     Full Service Relief and Limited Service Relief.
•Full Service Relief MSAs have qualified for relief for all elements of service and are priced in
Section 23 of the FCC Tariff 1. The Full Service Relief MSAs are listed in Section 23.2.A.1.


•Limited Relief MSAs have qualified for relief for all elements of service except local channels
between a LEC and customer premise. The Limited Relief MSAs are listed in Section
23.2.B.1.

•Non Pricing Flexibility rates can be found in the applicable tariff section for that product, e.g.
Special Access Services in Section 7.


• Relief MSAs are coded on the Invoice CSRs as:
           RLFS N - non relief / limited relief
           RLFS Y - relief


Interconnection                              Issue Date 11/03
    Services                                        17
                    Rate Zone Pricing
 • Special Access DS1, DS1 Diverse, SMARTRing® Service and LightGate®
   Service are organized into three pricing zones as approved by the FCC. The
   pricing zone assignments for each serving wire center is specified in the NECA
   4 tariff.
 • In the NECA 4 “Serving Wire Center V & H Coordinate Information” for each
   state, under the “Office Type” column, look for:
    Code
    “PA” = Rate Zone 1
    “PB” = Rate Zone 2
    “PC” = Rate Zone 3

 • Special Access interoffice channels, which terminate in different zones will be
   billed at the higher rate.
 • Rate zones are coded on the CABs Invoice CSRs as:
    RZN 1 – rate zone 1
    RZN 2 – rate zone 2
    RZN 3 – rate zone 3

Interconnection                      Issue Date 11/03
    Services                                18
          Relief Pricing and Rate Zones shown on a CSR
        601 N01 xxxx xxx                  09/08/03        07:31:37         ACCT

               CMND

                        ---SERVICE AND FEATURES---
         SVC                                                              ACTVTY
         ESTBL :QTY :CODE :    DESCRIPTION     :TAX:       AMOUNT         :DATE

         080502    CLS      M1.HCGS.xxxxxx..SC/NC HCE-                    080502*
                           /SSP/PIU 100
         080502 1 XDH1X /SED 08-05-02                                     080502*
         080502 CKL       1-125 S CONGRESS ST, JACKSON,                   080502*
                          MS/LSO 601 352/ZNEA/NCI 04DS6.
                          44/POI JCSNMSxxxxx/CFA 103
                          T3Z 1 JCSNMSxxxxx OXFRMSMAK41
                          /ACTL 2/ZNHC/RMKR (A)
            /TAR 439,758
         080502 1 HTN     /SED 08-05-02                                   080502*
         080502 CKLT      2-OXFRMSMA/TAR 158,781                          080502*
         080502 1 SHNCA /SED 08-05-02/RLFS N/MSAI MOA 2                    080502*
                         INTER MS - EC 5184
                            100% X       1X      12.00           12.00
         080502 CKL      3-1 REBEL DR, UNIVERSITY, MS                     080502*
                         /SN -------------- /LSO 662 234
                         /NCI 04DU9.1SN/TAR 158,781
         080502 1 TMECS /SED 08-05-02/RZN 3/RLFS N 2                      080502*    USOC – SHNCA in non-relief area
                         /MSAI MOA                                                   USOC – TMECS in rate zone 3, non-relief area
                          INTER MS - EC 5184
                            100% X       1X     155.00           155.00
         080502 0 1L5XX /SED 08-05-02/RZN 3                                080502*
         080502 1 CCOEF /SED 08-05-02                                     080502*
         080502 24 S25EX /SED 08-05-02/EXR 4                              080502*

                     INTERSTATE SUBTOTAL - MS - EC 5184          167.00


Interconnection                                      Issue Date 11/03
    Services                                                19
                             Billing Factors
   •PIU – Percent Interstate Usage
       The application of the PIU factor on an ASR is for the NRCs associated
       with that particular ASR, with the exception of switched T1s. The reported
       PIUE will be used to rate the local channel, mileage and muxing NRCs.

   •PLF – Percent Local Facility
       The PLF is the percentage of intrastate use of switched dedicated
       transport and/or local interconnection transport that is jurisdictionally local.

   •PLU – Percent Local Usage
       The PLU is the percentage of intrastate terminating usage that is
         jurisdictionally local.

   •Additional information on Jurisdictional Report Requirements may be found in
   BellSouth‟s FCC 1, Section 2.3.10 (A)




Interconnection                        Issue Date 11/03
    Services                                  20

				
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