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Super Lynx around the World Training

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									                                Super Lynx around the World
                                 Malaysia becomes first Super Lynx 300 operator
                                                       Oman deliveries commence
Super Lynx 300 ideally suited for South Africa’s demanding maritime environment
                                Thailand - Super Lynx 300 to enter service in 2005
                                       Upgrades - continuous benefit to Operators

                                                                    Training
                                             Training Malaysia’s Super Lynx pilots
             2



Oman
Royal Air Force of Oman Super Lynx 300
Deliveries Commence
The first three of sixteen          with primary roles of shipborne anti-sur-
AgustaWestland Super Lynx          face and anti-submarine warfare role. The
300 helicopters ordered by         Royal Thai Navy and the South African
the Royal Air Force of Oman        Defence Force have also placed orders
(RAFO) arrived in Oman             for Super Lynx 300 aircraft for ship based
on 24th June 2004. The             naval roles, maintaining Super Lynx as
three aircraft were loaded         the number one maritime helicopter in the
aboard an Antonov An-124           market place. The Super Lynx 300 repre-
cargo plane at Royal Naval         sents a new generation of the Lynx family
Air Station Yeovilton on the       incorporating more powerful CTS800 en-
23rd June, having com-             gines, a fully integrated avionics and mis-
pleted pre-delivery inspec-        sion system with a colour LCD instrument
tions at AgustaWestland’s          display system, new mission sensors,
UK     plant    in     Yeovil.     new weapon systems and an upgraded
                                   airframe. Over 420 Lynx helicopters
This important milestone was       have now been sold to sixteen nations.
achieved just 28 months after
contract signature. Richard
Case, Managing Director of
AgustaWestland, commenting
on the achievement said “We
are delighted that the Super
Lynx 300 will soon be enter-
ing service with the Royal
Air Force of Oman; our first
customer for the type in the
Middle East. The exceptional
hot and high performance of
Super Lynx 300, combined
with the Royal Air Force of
Oman’s multi-role equipment
fit makes this version of the
Super Lynx 300 the most ca-
pable land-based version of
Lynx to be developed so far.”

The Royal Air Force of Oman
has become the second op-
erator of Super Lynx 300s
and the first customer to oper-
ate the aircraft in the Middle
East region. The aircraft are
equipped for a wide range
of overland and maritime
roles including search and
rescue, utility, troop transport
and coastal patrol. The Royal
Malaysian Navy became the
first operator of the multi-role
Super Lynx 300 when its air-
craft entered service in 2003           Super Lynx 300 helicopters being loaded into an Antonov AN-124 for delivery to Oman
                                                                                                          3




                                              The RAFO Super Lynx 300 squadrons will        haust IR suppression system,
                                              be operated from three airbases in Oman,      counter measures dispens-
                                              in some of the most demanding flying con-      ers, wire strike protection
                                              ditions, with extremely hot temperatures      system and numerous cabin
                                              and high altitudes.                           role configurations.
                                              The role requirements of the RAFO con-        AgustaWestland is providing
The accelerated production programme
                                              tract demanded a large amount of new          Oman with a comprehensive
for the RAFO Super Lynx 300 aircraft was
                                              design and systems integration activity.      support package which pro-
achieved by a combination of concurrent
                                                                                            vides for an aircraft availability
engineering techniques, cross functional      Key features of the RAFO Super Lynx 300
                                                                                            guarantee, parts warranty and
teamwork and close co-operation between       role equipment fit include forward looking
                                                                                            a range of other services.
AgustaWestland, its supplier base and the     infra red (FLIR), defensive aids suite, 360
customer.                                     degree radar, multi role weapon carrier,      These include integrated lo-
                                              health and usage monitoring and weapon        gistics support (ILS) manage-
The RAFO Super Lynx will replace
                                              delivery system with head up display.         ment, ground support and test
Oman’s fleet of Bell helicopters and will be
                                                                                            equipment, electronic techni-
used in multiple role fits, including search   The aircraft has also been fitted with a new
                                                                                            cal publications, in-country
and rescue, combat SAR, troop transport,      nose-mounted air conditioning system
                                                                                            maintenance and field service
VIP and armed escort.                         which guarantees cabin temperature 10°
                                                                                            support team and a compre-
                                              below the outside air temperature, even
The initial deliveries of Super Lynx heli-                                                  hensive training programme.
                                              at 50°C.
copters have started, allowing the continu-
ation of training and establishing the air-   Other features include armoured crew
craft in service.                             seats, infra red jammer and an engine ex-
          4



Lynx Around the World
Malaysia
Malaysia has become the first country to operate the new advanced Super Lynx 300 helicop-
ter following its purchase of six aircraft.
Five Super Lynx were delivered to Malaysia towards the end of 2003 and they have now en-
tered service with the Royal Malaysian Navy’s 501 Squadron based at Lumut Naval Base.
The sixth aircraft has remained at AgustaWestland’s Yeovil site in England as part of a
programme of work to provide the Malaysian Super Lynx 300 fleet with Sea Skua missile
capability.
After completing customer acceptance trials, the sixth helicopter will enter service with the
rest of the Super Lynx 300 fleet.
The Royal Malaysian Navy’s Super Lynx 300s will fulfil a number of roles including anti-sub-
marine warfare, anti-surface warfare, troop transport and search and rescue.
In the maritime role, the helicopters will operate from Malaysia’s Lekiu Class frigates and new
fleet of offshore patrol vessels.
                                                                                                           5




           South Africa
           South Africa has ordered four Super Lynx 300 maritime helicopters to operate from its new MEKO Class
           Corvettes.
           The South African Government announced in 1998 their intention to select the Super Lynx 300 as their
           preferred solution following a thorough evaluation of the aircraft and its competitors.
           South Africa’s Minister of Defence M.G.P. Lekota said: “The purchase of the Super Lynx 300 will enhance
           the South African National Defence Force’s capability to operate in the demanding maritime environment
           off South Africa and will complement the capability of the new corvettes.”




Thailand
The Royal Thai Navy has placed a contract for two Super Lynx 300 helicopters to perform shipborne maritime mis-
sions. Both aircraft are due to fly in the second half of 2004 and will be used to train pilots and maintainers prior to be-
ing delivered to Thailand where they will enter service in early 2005. The aircraft will be equipped to perform a number
of roles including maritime patrol, search and rescue, anti-surface warfare and vertical replenishment.
The CTS800 powered Super Lynx 300 is ideally suited for the hot climatic conditions experienced in this part of the
world and can operate at its maximum all up mass of 5,330 kg even in temperatures of 50°C. The Royal Thai Navy will
become the third operator of the Super Lynx 300 and the second operator of the type in Asia.
             6



Training
Malaysia’s
Super Lynx
Pilots
Malaysia strategically domi-
nates the region between the
Straits of Malacca to the west
and the South China Sea to
the east. It has many offshore
territories and several ongo-
ing maritime disputes with
neighbouring countries. With
4,900 km of coastline, a 3,200
km exclusive economic zone
and 598,540 km² of territorial
waters to protect, the impor-
tance of its maritime role can-
not be overstated.                ground school training. Two of the aircraft      hours in the Super Lynx. The aim was that
                                  they would be taking back to Malaysia            each pilot would return home with a basic
When the Royal Malaysian          were to be used.                                 appreciation of the operational capability
Navy (RMN) decided to dra-                                                         of the aircraft and its systems.
matically up-spec its helicop-    The pilots were at Westland to complete
ters from Westland Wasps to       the first part of their familiarisation with      “The aim was to generally cover all aspects
six factory-fresh Super Lynx      the new aircraft, under the leadership of        of flying the aircraft including instrument
(at a cost of around £100         Westland training pilot Andy Raggett.            flying and night flying but we just didn’t
million in September 1999),                                                        have the time to focus on any one aspect,”
                                  The RMN is the launch customer for the
it also secured a training                                                         said Raggett. “The UK training provided
                                  Super Lynx 300, although other buyers
programme package, involv-                                                         the pilots with a working knowledge of
                                  include the Omani and Thai military. The
ing Westland and Royal Navy                                                        all the equipment so that they can make
                                  new aircraft incorporates a glass cockpit
personnel                                                                          a sound judgement when it comes to ac-
                                  with multiple colour active matrix LCDs,
                                                                                   cepting the aircraft later on this year.”
This was the reason why, on       new avionics, improved airframe, more
a cold and cloudy January         powerful CTS800 engines (jointly devel-          “When we get to Malaysia and the accept-
morning, four RMN pilots          oped by Rolls-Royce and Honeywell part-          ance of the last aircraft of the first batch
had travelled to the small        nership, LHTEC) with FADEC (full author-         (of five) is out of the way - expected in
Somerset town of Yeovil in        ity digital electronic control). All customers   October - we will commence six months
the UK. If cold was to figure      had stipulated their need for more effective     of hard instruction. We will start by revis-
largely in their physical ex-     engines in hot and high conditions.              ing what we have done in the UK but then
periences over the coming                                                          delve deeply, into all other areas that were
                                  The pilots are all career officers in the RMN
months, the pace of learning                                                       only lightly touched on before.”
                                  with between 13 and 18 years service, al-
would push them mentally          though in all cases not all of this time has     The Royal Navy’s In-country Support
towards boiling point.            been spent flying as opportunities have           Team (IST) - consisting of one pilot and
Lieutenant Commanders Ajazi       been limited. Their logged hours range           one observer - will take the pilots and
B Jamaluddin, Sazalee B Hj        from 560 to 2,400 and between them they          TACCOs from where Raggett leaves off
Shoib, Yusri B Abd Rahman         have flown a variety of aircraft including        and teach them how to fly and fight “I will
and Ahmed Shafirudin B Abu         Alouette IIIs, S-61A Nuris, Squirrels, Mi-       teach them how to land and take-off from
Baker had come to Britain to      17s and, of course, the Wasp.                    a ship. Where they go after that is down
learn how to fly and operate                                                        to the IST.”
the newest addition to their      Made to measure                                  Raggett will continue to live in-country for
navy’s air power, the Super       Andy Raggett designed a course, with the         the six months to ensure continuity of train-
Lynx 300. Ahead lay nearly        approval of the project office, specifically       ing and provide a link back to Westland.
four months of flight and          for the Malaysians that included 16 flying        “The plan is that these men will become
                                                                                                               7


                                                                                                              Article courtesy of




                                                                                                    written by Andrew Drwiega


the gurus within their own navy,” says           nature - and all before their first flight. “We   usually a big step for any
Raggett. “This is very different to what we      wanted all of the 16 hour flight time to be      pilot. I don’t want them to go
have flown before. I have flown five differ-        pure airborne instruction,” said Raggett.       off and try to learn aspects
ent types of helicopters and, on the basis                                                       themselves before we train
                                                 Bad weather, not uncommon in the UK in
of this experience, I was impressed with                                                         them. They could waste a lot
                                                 winter, could have severely hindered the
the Lynx,” said Lieutenant Commander                                                             of time trying to learn things
                                                 task of squeezing 64 flying hours into the
Sazalee B Hj Shoib.                                                                              they didn’t need at this stage.
                                                 time available, taking into account aircraft
                                                                                                 The knack is knowing where
“The first thing I realised is that there is so   and instructor availability. However, apart
                                                                                                 to concentrate their effort. A
much more to think about - you have to           from the cold and the 30-40 kt winds [10-
                                                                                                 pilot could spend two hours
learn new concepts and procedures, and           15 kt is more usual in Malaysia] condi-
                                                                                                 studying something that I can
for this you need good teamwork with your        tions remained good and the programme
                                                                                                 teach them face-to-face in 15
left-hand seat tactical officer (TACCO).          was kept on track with each flight lasting
                                                                                                 minutes.
This is something we did not need before         around one and a half hours (slightly
but is now necessary in order to operate         shorter than a usual mission length of two      Although all of the pilots got
the avionic systems such as radar, FLIR          hours). The Malaysians were amused at           in some extra flight hours just
etc. Building a good working relationship        having to wear immersion suits when fly-         before setting off for Yeovil,
is going to be essential”                        ing over the sea - not something they need      the Malaysians simply ad-
                                                 at home.                                        vised those who follow them
However, during this initial familiarisation
                                                                                                 to “clear your mind before you
phase, pilots and TACCOs have been               Although single engine drills were includ-
                                                                                                 come so you can soak up as
trained apart and will not come together         ed, Raggett points out that the techniques
                                                                                                 much as possible. ”While they
until back in Malaysia.                          taught might require some revision in
                                                                                                 agreed the course was chal-
                                                 Malaysia. “The hot and humid conditions
It will be the IST’s job to develop the                                                          lenging, with much to learn on
                                                 affect the engine’s performance in terms
TACCOs up to the required standard and                                                           new systems and techniques,
                                                 of density altitude. Altitude per se is not a
to integrate them with the pilots. Initially                                                     they said it was presented in a
                                                 problem, as the highest mountain range is
all training is separate but then they are                                                       logical, progressive way.
                                                 6,000 ft so everything is within operating
merged to form a team. The advantage
                                                 range.”                                         Operational flying will begin
of this system, says Raggett, is that when
                                                                                                 early next year. The Lynx
the TACCOs are doing their training in the       As the airfield at Yeovil is surrounded by
                                                                                                 was bought to operate off
Lynx there will be an RN pilot in the crew.      roads and housing, Raggett took the pilots
                                                                                                 the RMN’s two Lekiu Class
                                                 to RNAS Yeovilton’s satellite airfield at
According to Raggett: “This method will                                                          frigates, KD Lekiu and Jebat,
                                                 Merryfield to practise approaches, land-
provide all crew with a fantastic opportu-                                                       which have hangars and
                                                 ings and take-offs. The fact that it is not
nity to gain lots of flying experience and                                                        single spot helicopter decks.
                                                 in a built-up area and that it has sloping
hours under their belt which will stand                                                          The primary roles are anti-
                                                 ground, tarmac runways and air traffic
them in great stead later on.”                                                                   submarine and anti-surface
                                                 control make it very useful for helicopter
                                                                                                 warfare. This role will be
Raggett points out that an emphasis on           training.
                                                                                                 practised in joint exercises
teamwork has changed the way crews will
                                                 Although some night flying was included          with other regional players in-
work. “All pilots now know that there is no
                                                 (mainly circuits and approaches) there          cluding Singapore, Australia,
reason in the future why the TACCO can-
                                                 was no room in the schedule to use night        the UK and New Zealand.
not be the captain of the aircraft and that
                                                 vision goggles, although the cockpit is         However, the fact that this
will be up to the RMN as to whether that is
                                                 compatible. Again, this will be covered         ship/helicopter combination
adopted, as it has been by the UK’s Royal
                                                 back home.                                      is one of the most advanced
Navy, In the years ahead, operationally
                                                                                                 military hardware partner-
experienced TACCOs will eventually have          Westland’s training centre was used regu-
                                                                                                 ships in the region, combined
to fly with new pilots.                           larly for computer-aided instruction during
                                                                                                 with Malaysia’s strategically
                                                 the ground school. For the purpose of con-
                                                                                                 important geographical and
Hectic from the start                            verting crew to new aircraft, the RN’s Mark
                                                                                                 political position, it is certain
                                                 8 Lynx simulator was used for emergency
With so much to cover in a relatively short                                                      that all aircraft will be kept
                                                 and CRM training. Flying time broke down
time, the training programme was hectic                                                          busy in a wide variety of roles
                                                 into 55% general handling, 25% instru-
from the start. After two and a half months                                                      including anti-terrorism, anti-
                                                 ment flying and navigation aids, 10% night
of ground school. Raggett started ground                                                         drug and search & rescue.
                                                 flying and 10% simulator work.
sorties, introducing the pilots to the cock-
pit layout, seat positions, abandon aircraft     So what advice does Raggett have for
procedure and starting the aircraft and          other pilots coming to this type of course?
shutting it down so that it became second        “Training to operate the Super Lynx is
             8



Upgrades
Super Lynx operators con-                                                        The conversion programme was success-
tinue to benefit from upgrade                                                     fully completed at the end of 2003.
programmes to extend the
                                                                                 Work on the modernisation of the South
life and capabilities of their
                                                                                 Korean Navy’s fleet of 11 Lynx Mk99
helicopter fleets.
                                                                                 helicopters to bring them up to the newer
Seven Lynx helicopters op-                                                       Mk99A standard is due to be completed
erated by the Royal Danish                                                       later this year.
Navy have undergone an
                                                                                 Following the completion of a trial instal-
upgrade and life extension
                                                                                 lation by AgustaWestland the remainder
programme to Super Lynx
                                                                                 of the programme has been carried out
standard. Work on the eighth       The upgrade and life extension pro-
                                                                                 by Korea Aerospace Industries, with
and final aircraft is due for       gramme will enable the Danish Super Lynx
                                                                                 support and technical assistance from
completion later this year.        to remain in service until at least 2015.
                                                                                 an AgustaWestland team based in South
The upgrade programme              The German Navy’s fleet of Sea Lynx Mk         Korea.
included the manufacture by        88 helicopters has also undergone a mod-
                                                                                 The conversion work includes new com-
AgustaWestland of replace-         ernisation programme to bring them up to
                                                                                 posite blades, new gearbox and trans-
ment airframe structures           Super Lynx Mk88A standard.
                                                                                 mission improvements, installation of an
into which the existing fleet’s
                                   A trial installation was successfully com-    improved avionics suite and structural
engines, flying controls, hy-
                                   pleted by AgustaWestland, who supplied        changes to the airframe.
draulic, avionics and electrical
systems were transferred.          conversion kits for a further 14 aircraft
                                                                                 To date, eight of the fleet of 11 Super Lynx
                                   with the work carried by Eurocopter at its
                                                                                 have returned to squadron operational
                                   Donauworth facility in Bavaria.
                                                                                 service. Work on two of the remaining
                                   The upgrade programme included a new          three helicopters is already at an ad-
                                   airframe to extend the life of the aircraft   vanced stage. The final aircraft is due for
                                   by a further 7,000 hours, new bolted main     delivery in November 2004.
                                   rotor heads, composite main rotor blades
                                   and the introduction of reverse direction
                                   tail rotor and FLIR.




Upgrades and modifications
to the main rotor blades,
tail rotor and fuel systems
completed the conversion to
Super Lynx Mk90B standard.
It was the first Lynx upgrade
and life extension contract
to include the supply of new
airframe structures.
The first trial installation
was carried out at the
AgustaWestland    site    in
Yeovil with the remaining
conversions completed in
Denmark with support and
technical assistance from
AgustaWestland.
                                                                                                                 9



Super Lynx 300
Orders for nearly 30 new generation
Super Lynx 300 helicopters have already
been secured by AgustaWestland in the           Super Lynx 300 Specification Summary
last four years, underlining the aircraft’s
reputation as the world’s leading small
ship’s helicopter and its suitability for a
variety of land based roles.
The enhanced and improved Super
Lynx 300 has been chosen by Malaysia,
Thailand, Oman and South Africa and
continues to attract interest from other po-
tential customers around the world.
The Super Lynx 300 programme was
originally launched in 1998 with the aim
of building on the proven success of the
Battlefield Lynx and Naval Super Lynx
100.
Super Lynx 300 incorporates a new inte-
grated ‘glass’ cockpit and the more power-
ful CTS800 engines, which give excellent
single engine and twin engine perform-
ance at maximum all up mass, even in
temperatures of 50°C.
The CTS800 engines, developed by Rolls-
Royce and Honeywell in a joint venture
called LHTEC, provide excellent hot and
high performance with Full Authority Digital
Engine Control (FADEC) that delivers low
maintenance and excellent economy.
AgustaWestland took the lead role of sys-
tems integrator, transforming the Super
Lynx 300 with a fully integrated cockpit,
a colour liquid crystal display system and
a dual redundant avionic management
system. This state of the art technology
solution increases crew and mission ef-
fectiveness.
                                                     Weights and Fuel Capacities
The introduction into service by the Royal              Maximum All Up Mass                               5,330 kg
Malaysian Navy of the first Super Lynx                   Cargo Hook Capacity                               1,360 kg
                                                        Standard Fuel Capacity                              787 kg
300 in 2003 marked the culmination of                   Bench Seat Fuel Tank Capacity                       275 kg
four years of rig and flight integration test-           Ferry Fuel Tank Capacity                       348 kg each
ing of navigation, mission, communication
                                                     Powerplants
and engine systems from BAE Systems,                    Number and Model                    2 x LHTEC CTS800
Thales, Smiths Industries and LHTEC.
                                                     Single Engine Ratings
This AgustaWestland systems integration                 Emergency (30 seconds)                           1,208 kW
                                                        Maximum Contingency (2 minutes)                  1,123 kW
capability provides the flexibility necessary            Inter Contingency                                1,015 kW
to cater for the differing operational and
                                                     Twin Engine Ratings
mission system requirements of current                  Take-off                                         1,015 kW
and future customers.                                   Maximum Continuous                                 945 kW

With pressure on military budgets, the               Performance
                                                        Cruise Speed                                     132 knots
multi-role Super Lynx 300 provides a cost-              Hover Out of Ground Effect (ISA+20, 5330 kg)       4,750 ft
effective solution for customers requiring              Hover In Ground Effect (ISA+20, 5330 kg)           6,900 ft
one type to perform a wide range of mili-               Range with Auxiliary Fuel                          540 nm
tary, maritime and paramilitary roles.
           10



Customer Support
With aircraft availability and through life      essentially involves the transfer of risk and   •   comprehensive      training
costs of critical importance to all helicopter   responsibility for key support services to          services linked to product
operators, AgustaWestland has devel-             AgustaWestland on behalf of its customer.           configuration with op-
oped tailored packages of logistics and                                                              tions for infrastructures
                                                 Originally developed for the UK Ministry of
operational support services, designed to                                                            funded by Private Finance
                                                 Defence, IOS is now of growing interest to
meet the requirements of each customer.                                                              Initiatives
                                                 export customers.
Customers are, understandably, becoming                                                          IOS offers important benefits
                                                 AgustaWestland is in advanced discus-
more demanding in terms of aircraft relia-                                                          to the customer including:
                                                 sions to provide Integrated Operational
bility and maintainability targets to ensure
                                                 Support package for some Super Lynx             •   reduced     infrastructure
they maximise their defence spending.
                                                 fleets and hopes to expand this service to           with reducing costs and
AgustaWestland’s Customer Support                other operators and platforms in the near           wastage
Division has developed ground-breaking           future.
                                                                                                 •   reduced spares inventory
ways to provide total through life support
                                                 AgustaWestland IOS can provide the fol-             and stock holding
for Lynx helicopter fleets and other military
                                                 lowing:
platforms.                                                                                       •   optimisation of the aircraft
                                                 •   a spares supply service that meets              fleet
Capitalising on its vast product knowledge,
                                                     customers’ satisfaction requirement
unique levels of operational data and over                                                       •   risk transfer to industry
                                                     rate
50 years of expertise, AgustaWestland
can provide Lynx customers with con-                                                             •   simplified support contract
                                                 •   fleet management and aircraft refur-
tinuously improving fleet availability and                                                            administration
                                                     bishment services
reduced cost of ownership.                                                                       •   improved operational ca-
                                                 •   integrated technical services on de-
These     essential  capabilities  place                                                             pability
                                                     mand to replace post design services
AgustaWestland in an unrivalled position                                                         With ever increasing emphasis
                                                 •   shared data environment with the cus-
to provide the total integrated solutions                                                        being placed on the need to
                                                     tomer for fully open, effective manage-
of the future, across the breadth of the                                                         drive down through life oper-
                                                     ment of resources and processes
defence industry.                                                                                ating costs, AgustaWestland’s
                                                 •   gainshare services and incentivisation      support solutions are set to
One of the most innovative concepts
                                                     arrangements with real benefits for all      become of growing signifi-
developed by Customer Support is
                                                     agencies                                    cance for customers around
Integrated Operational Support (IOS). This
                                                                                                 the world.
                                                                                                       11




New Focus                                      As part of this process the Customer
                                               Support Division is restructuring to create
                                               an organisation focused on service deliv-
                                                                                             The need for flexibility in re-
                                                                                             sourcing requires accurate
                                                                                             forward forecasting and the
Recognising the changes in global de-          ery management, rather than one which         ability to stretch to maintain
fence procurement policies and under-          has traditionally concentrated on process-    service levels at critical mo-
standing how these impact on customer          ing orders for spares and parts.              ments for customers - such as
requirements is an important priority for                                                    during conflicts or emergency
                                               Working closely with customers to devise
AgustaWestland.                                                                              operations.
                                               partnered supply solutions is a key feature
AgustaWestland has adopted a mission           of the new approach.                          Emphasis will be placed on
to be ‘the total capability support provider                                                 ensuring that the way the
                                               This is requiring a shift within the
of choice’. As part of this process it has                                                   Customer Support Division
                                               Customer Support Division with the in-
developed a range of innovative support                                                      operates underpins the rela-
                                               troduction of new processes and systems
solutions to meet customer needs in the                                                      tionships and interfaces with
                                               and new ways of setting, measuring and
21st century.                                                                                customers by doing the right
                                               achieving the customer’s output perform-
                                                                                             things well.
The aim is to provide a ‘cradle to grave’      ance service.
support service that is scaleable, flexible     Performance will be measured throughout
and responsive to the changing require-        the service delivery process, particu-
ments of its customers.                        larly with regard to the time taken at each
                                               step.




   New French
   Navy Lynx
   Support
   Agreement
   Signed
   AgustaWestland has signed a new support agreement directly with the French MoD support agency SIMMAD
   (Structure Intégrée du Maintien en condition opérationnelle des Matériels Aéronautiques de la Défense) to enhance
   the availability of the French Navy Lynx fleet. The agreement, which became effective in early 2004, provides for
   repair and overhaul of the helicopters’ complete transmission and rotor system.
   Bert Brookes, Customer Support Director, commenting on the new agreement said, “We are confident the signing of
   this agreement will greatly enhance the support provided to the French Navy which will translate into greater opera-
   tional availability of the French Navy Lynx fleet, just as similar agreements have done with other Lynx operators. We
   also hope to extend this agreement to cover other components to provide a total support package in the future.”
   The new agreement is built upon the principles of the through life Strategic Partnering Concepts successfully de-
   veloped between Westland Helicopters Ltd and the UK Ministry of Defence. Under the agreement with SIMMAD,
   which is valid for five years, Westland Helicopters, an AgustaWestland company, is responsible for a comprehen-
   sive spares inclusive repair and overhaul service, which also covers collection of components from and delivery to
   French Navy maintenance depots.
                                                   Super Lynx
         The No.1 Intermediate Multi-role Helicopter
Orders for Super Lynx confirm its position as the number one intermediate multi-role helicopter in
the world, with the navies of Thailand and South Africa being just two recent customers.
Total Lynx sales worldwide now exceed 420 to 16 customers and the Lynx fleet continues to grow.




                      Republic of Korea Navy                            Royal Navy                        Portuguese Navy




                                                                   rder                                    rder                                       rder
                                                              On O                                    On O                                       On O
      Royal Malaysian Navy                Royal Air Force of Oman                       Royal Thai Navy                    South African National
                                                                                                                              Defence Force




                      Danish Naval Air Service                         Brazilian Navy                          German Navy




            Whilst every care has been taken in compiling this document to ensure that the information therein is correct at the time of going
            to press, no warranties or representations are given or implied thereby. The Company’s policy is one of continuous improvement
             of its products and the right is reserved to make without notice any alterations in design or manufacture that the Company may
           deem necessary. This document does not form part of or constitute any offer or contract with the Company unless attached to and
                                                         expressly stated to be incorporated therein.




                                                           www.agustawestland.com

								
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