Kaizen Team Charter 1
Running head: TEAM CHARTER FOR KAIZEN
Team Charter for Kaizen 改善
Tom Graf Jen Olson
John Graves Heather Smallwood
Kerryn Kletter Erica Wilson
Ritu Mandal Jiahui Zhao
Johns Hopkins University
Self as a Change Agent: Individuals, Groups, and Organizations
November 6, 2006
Kaizen Team Charter 2
The name our team has chosen is Kaizen, 改善.
Kaizen is a Japanese word for "change for the better" or "improvement". The English
translation is "continuous improvement".
Individual Goal Statements
Strengths I will offer to this team: big-picture focus -- help to define our destination
and what to enjoy on the journey; creative perspective -- are we putting our true selves into
this work; experience and attitude (and tools) -- help the team through perceived speed
bumps and roadblocks. Areas of my own development: conflict -- creating and resolving;
process observation -- stop depending on my intuitive strengths and focus on factual group
dynamics; take at least one HUGE risk -- don't know what yet, but do it and rely on
teammates for support and feedback.
The strengths I will contribute to the group development process are my interest and
ability to observe the environment while also listening to others. These skills can assist the
team in achieving group goals by providing information that is sometimes overlooked when
work situations become busy. I will use this opportunity to communicate effectively by
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expressing my thoughts to the group more often. In addition I plan to develop in the area of
trusting in the group process.
To be an active participant in Kaizen, yet observe the different roles that each
member prefers. To play to my strengths - helping everyone to contribute and challenge each
other to leave their comfort zones by being supportive of their taking risks - and my areas of
development - providing both positive and constructive feedback to other members of the
team and being assertive to speak my opinions in a clear and concise way. To use the tools
and concepts given to us in class to help me be a valuable member of the team. (i.e. avoid
triangulation, use the communication wheel to approach a team member with a concern).
To learn and encourage learning. To develop skills along the way that are conducive
to effective groups. To recognize the pitfalls and learn to manage them. To pour in my talents
into the talent pool of the group. To move out of my comfort zone and take a risk or more. To
work towards desired results for the team while being sensitive to others.
My strengths are maintenance function and keeping in clear view of the goal.
My areas of development are conflict management, improving communication and
observation skills .To develop self as an observer and participant.
Kaizen Team Charter 4
During the group project, I will support and nurture my teammates’ strengths, and
encourage them to take personal risks as they participate. I will step out of my comfort zone
by vocalizing my opinions and facing conflict directly. And I will explore my MBTI results
and try to better understand what the results mean for me and my interactions with my
My goal is to contribute and provide support to my team members and to learn from
them how to be a more effective team member. I will offer my leadership ability, humor, and
creativity while improving upon my listening and communication skills. I hope to gain
experiential knowledge of adult learning principles, group dynamics, and organizational
development theories and further build relationships with each team member in our meetings.
The strengths I will bring to the group are insight, support, and practice. I plan on
giving insight, which I have held back in the past. I will give support, by encouraging
individuals in my group to push their comfort zone. I will give my team practice by accepting
their insight and applying it without judgment. In our group I will develop my leadership
skills, practice contributing my ideas, understand what my MTBI results mean, and learn to
use Wikispaces computer software. My greatest goal for the project is to take on a leadership
role. I also want to practice speaking up, and contributing ideas. In addition I want to
investigate the results of my MTBI. I want to learn how my MTBI characteristics can work
Kaizen Team Charter 5
for me in a progressive way. Tom introduced Wikispaces computer software to our group. I
look forward to developing my skills with the new software.
My goal is to actively involve in the group study and add value to the group. My
strengths are always keeping the group goal clearly, pushing group study onto the right track,
coordinating among group members and emphasizing on details. My aspects of development
are to get thoroughly understanding of group development theories through group study and
to improve my communication and observation skills. Finally, I am willing to challenge
myself in my comfort area and examine my risk-taking ability.
Success criteria for Kaizen will be measured by achieving the following: producing a
clear, creative, insightful, applicable, participative and engaging presentation; gaining an
understanding of our group development process, as documented in Paper One; experiencing
individual growth and insight, as described in Paper Two; and participating in a fun,
fulfilling, supportive, trusting and challenging team environment.
The members of Kaizen have agreed on the following methods to help us achieve this
* Utilize adult-learning principles.
* Everyone has a role, contributes, and speaks.
* Presentation will use visuals and be interactive.
Kaizen Team Charter 6
* Gain an understanding of material.
* Be creative.
* Be humorous.
* Remain engaged.
* Be logical, clear, and concise.
* Group members will be sensitive to each others strengths and areas of development.
The purpose of team Kaizen is to prepare a 50 minute presentation on two OD
theorists. To effectively accomplish this, we will incorporate our collective knowledge and
understanding of group dynamics and adult learning priciples, while contributing our
individual strengths to our team. Each of us will strive to gain a better understanding of OD
theories and work to enhance our individual group skills by getting outside of our comfort
Team Kaizen decided to use the operating agreement drafted during our first class
* Candor -- Respectfully Honest
* Flexible -- Open Adaptive
Kaizen Team Charter 7
* Participation -- Contribution
* Risk Taking
* Feedback -- Give/Receive
Decision Making Process
Team Kaizen has agreed to speak honestly, acknowledge conflict, avoid triangulation,
and be direct with feedback during our decision making process. Our aim is to meet
consensus with each decision. If necessary we will negotiate in attempt to reach a consensus.
If we are unable to reach consensus we will go to a democratic voting process where majority
will determine our decision.
Each team member is responsible for:
1. Be aware and observant for signs of conflict (withdrawal, denial, fighting)
2. Assertively speak up when you perceive a conflict
3. Be sensitive to the four phases of conflict (latent, perceived, felt, manifest), knowing that
the further the conflict proceeds, the more difficult it is to resolve.
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4. Be prepared to resolve conflict through your behavior -- be supportive, open, and
positive, treating others.
Our goal is to obtain a collaborative solution, joining all parties together in a
1. Contract. All parties agree to goals, methods and approach.
2. Clarification. Identify all feelings and experiences which each person thinks are relevant
to the problem.
3. Differentiate the issues. Name and analyze the issues that are part of the problem.
4. Clarification of what each part wants to gain.
5. Establish a process to work out the issue. Such as: listening, sorting, planning and
problem-solving, with empathy and concern.
* Meet next Monday night.
* Meet (at least) three times to prepare for and practice the presentation. (survey team to
find all open times)
* Establish on-line collaborative space (wiki) for team products.
* Establish and/or clarify team roles and responsibilities on Monday, November 6.
* Establish and distribute plan, milestones and assignments by Friday, November 10.