Team Charter for Kaizen

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					                                                                   Kaizen Team Charter 1


                       Team Charter for Kaizen 改善

                         Tom Graf              Jen Olson

                      John Graves        Heather Smallwood

                       Kerryn Kletter        Erica Wilson

                        Ritu Mandal           Jiahui Zhao

                            Johns Hopkins University

          Self as a Change Agent: Individuals, Groups, and Organizations

                               November 6, 2006
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Team Name

        The name our team has chosen is Kaizen, 改善.

        Kaizen is a Japanese word for "change for the better" or "improvement". The English

translation is "continuous improvement".

Individual Goal Statements


        Strengths I will offer to this team: big-picture focus -- help to define our destination

and what to enjoy on the journey; creative perspective -- are we putting our true selves into

this work; experience and attitude (and tools) -- help the team through perceived speed

bumps and roadblocks. Areas of my own development: conflict -- creating and resolving;

process observation -- stop depending on my intuitive strengths and focus on factual group

dynamics; take at least one HUGE risk -- don't know what yet, but do it and rely on

teammates for support and feedback.


        The strengths I will contribute to the group development process are my interest and

ability to observe the environment while also listening to others. These skills can assist the

team in achieving group goals by providing information that is sometimes overlooked when

work situations become busy. I will use this opportunity to communicate effectively by
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expressing my thoughts to the group more often. In addition I plan to develop in the area of

trusting in the group process.


        To be an active participant in Kaizen, yet observe the different roles that each

member prefers. To play to my strengths - helping everyone to contribute and challenge each

other to leave their comfort zones by being supportive of their taking risks - and my areas of

development - providing both positive and constructive feedback to other members of the

team and being assertive to speak my opinions in a clear and concise way. To use the tools

and concepts given to us in class to help me be a valuable member of the team. (i.e. avoid

triangulation, use the communication wheel to approach a team member with a concern).


        To learn and encourage learning. To develop skills along the way that are conducive

to effective groups. To recognize the pitfalls and learn to manage them. To pour in my talents

into the talent pool of the group. To move out of my comfort zone and take a risk or more. To

work towards desired results for the team while being sensitive to others.

My strengths are maintenance function and keeping in clear view of the goal.

My areas of development are conflict management, improving communication and

observation skills .To develop self as an observer and participant.
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         During the group project, I will support and nurture my teammates’ strengths, and

encourage them to take personal risks as they participate. I will step out of my comfort zone

by vocalizing my opinions and facing conflict directly. And I will explore my MBTI results

and try to better understand what the results mean for me and my interactions with my



         My goal is to contribute and provide support to my team members and to learn from

them how to be a more effective team member. I will offer my leadership ability, humor, and

creativity while improving upon my listening and communication skills. I hope to gain

experiential knowledge of adult learning principles, group dynamics, and organizational

development theories and further build relationships with each team member in our meetings.


         The strengths I will bring to the group are insight, support, and practice. I plan on

giving insight, which I have held back in the past. I will give support, by encouraging

individuals in my group to push their comfort zone. I will give my team practice by accepting

their insight and applying it without judgment. In our group I will develop my leadership

skills, practice contributing my ideas, understand what my MTBI results mean, and learn to

use Wikispaces computer software. My greatest goal for the project is to take on a leadership

role. I also want to practice speaking up, and contributing ideas. In addition I want to

investigate the results of my MTBI. I want to learn how my MTBI characteristics can work
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for me in a progressive way. Tom introduced Wikispaces computer software to our group. I

look forward to developing my skills with the new software.


          My goal is to actively involve in the group study and add value to the group. My

strengths are always keeping the group goal clearly, pushing group study onto the right track,

coordinating among group members and emphasizing on details. My aspects of development

are to get thoroughly understanding of group development theories through group study and

to improve my communication and observation skills. Finally, I am willing to challenge

myself in my comfort area and examine my risk-taking ability.

Success Criteria

          Success criteria for Kaizen will be measured by achieving the following: producing a

clear, creative, insightful, applicable, participative and engaging presentation; gaining an

understanding of our group development process, as documented in Paper One; experiencing

individual growth and insight, as described in Paper Two; and participating in a fun,

fulfilling, supportive, trusting and challenging team environment.

          The members of Kaizen have agreed on the following methods to help us achieve this


  * Utilize adult-learning principles.

  * Everyone has a role, contributes, and speaks.

  * Presentation will use visuals and be interactive.
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  * Gain an understanding of material.

  * Be creative.

  * Be humorous.

  * Remain engaged.

  * Be logical, clear, and concise.

  * Group members will be sensitive to each others strengths and areas of development.


         The purpose of team Kaizen is to prepare a 50 minute presentation on two OD

theorists. To effectively accomplish this, we will incorporate our collective knowledge and

understanding of group dynamics and adult learning priciples, while contributing our

individual strengths to our team. Each of us will strive to gain a better understanding of OD

theories and work to enhance our individual group skills by getting outside of our comfort


Operating Agreements

         Team Kaizen decided to use the operating agreement drafted during our first class


  * Optimistic

  * Candor -- Respectfully Honest

  * Courtesy

  * Fun

  * Flexible -- Open Adaptive
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  * Participation -- Contribution

  * Empathy

  * Listening

  * Risk Taking

  * Focus

  * Prepared

  * Feedback -- Give/Receive

  * Trust

Decision Making Process

        Team Kaizen has agreed to speak honestly, acknowledge conflict, avoid triangulation,

and be direct with feedback during our decision making process. Our aim is to meet

consensus with each decision. If necessary we will negotiate in attempt to reach a consensus.

If we are unable to reach consensus we will go to a democratic voting process where majority

will determine our decision.

Conflict Management

        Each team member is responsible for:

1. Be aware and observant for signs of conflict (withdrawal, denial, fighting)

  2. Assertively speak up when you perceive a conflict

  3. Be sensitive to the four phases of conflict (latent, perceived, felt, manifest), knowing that

the further the conflict proceeds, the more difficult it is to resolve.
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  4. Be prepared to resolve conflict through your behavior -- be supportive, open, and

positive, treating others.

        Our goal is to obtain a collaborative solution, joining all parties together in a


  1. Contract. All parties agree to goals, methods and approach.

  2. Clarification. Identify all feelings and experiences which each person thinks are relevant

to the problem.

  3. Differentiate the issues. Name and analyze the issues that are part of the problem.

  4. Clarification of what each part wants to gain.

  5. Establish a process to work out the issue. Such as: listening, sorting, planning and

problem-solving, with empathy and concern.

Game Plan

  * Meet next Monday night.

  * Meet (at least) three times to prepare for and practice the presentation. (survey team to

find all open times)

  * Establish on-line collaborative space (wiki) for team products.

  * Establish and/or clarify team roles and responsibilities on Monday, November 6.

  * Establish and distribute plan, milestones and assignments by Friday, November 10.