TOMLINSCOTE SCHOOL & SIXTH FORM COLLEGE System Requirements for home computers using SurreyHeath VLE Bandwidth requirements Computer home access of any bandwidth and even on a dial-up modem will achieve connection to the VLE, but the user experience will be dependent on their line speed. Client/Browser requirements In order to access the SurreyHeath VLE the computer has to have sufficient specification to run a supported OS / browser combination at acceptable speed, and have to have colour display with at least 800x600 resolution. Fronter does not have a preferred browser or operating system but follow guidelines from the World Wide Web Consortium <http://www.w3.org/>. Fronter is compatible with the most commonly used platforms and browsers. The list is constantly re- evaluated to include new, innovative software. To ensure maximum compatibility, the development environment includes Mac OS, Linux and Windows. For an updated list of browser combinations, see http://frontersupport.co.uk/ and search for “What browsers are recommended by Fronter?”. The following browser combinations are supported • Combination 1: Windows 2000/XP/Vista and IE 6.0 and IE 7 • Combination 2: Windows 2000/XP/Vista and Mozilla Firefox 1.5 and 2.0 + • Combination 3: Mac OS X and Mozilla Firefox 1.5 and 2.0 + • Combination 4: Mac OS X and Safari 1.0+ • Combination 5: Linux and Mozilla 1.7 or Firefox 1.5, 2.0 To enable all features of Fronter, the browser security must be set to medium, and the Fronter.com & Fronter.uio.no websites must be a "secure site". This is done in every browser, and will allow all parts of Fronter to work without being rejected by the client software. The important settings in the browser are: • Download Signed ActiveX controls – Enable or prompt • Run ActiveX and plugins – Enable or prompt • Script activeX controls marked safe for scripting – Enable or prompt To run the multiple up & download you need to install a java Virtual machine. Latest version can be downloaded from http://www.java.com. If several patches from java.com were downloaded and installed earlier, Fronter recommends that all java-patches should be removed before installing a new version. The Java software will need to be kept up-to-date as the newest versions are released. It is also advisable to ensure that all the required plug-ins and viewers required to view content that is being placed onto Fronter are installed and enabled, these may include Adobe Flash Player www.adobe.com, Adobe Shockwave www.adobe.com, Windows Media Player and VLC media player www.videolan.org. Discuss with your child’s teacher what content has been used that may require plug- ins to be installed and enabled on your home computer. TOMLINSCOTE SCHOOL & SIXTH FORM COLLEGE SurreyHeath VLE urls The SurreyHeath VLE can be access via either the school website at www.tomlinscote.surrey.sch.uk/vle/fronter.htm or at www.fronter.com/surreyheath/. It is better to bookmark the school website access as we will display maintenance and other access issues on this page. Troubleshooting access issues If you cannot access the SurreyHeath VLE website here are a few things that can be done and sent to firstname.lastname@example.org to speed the process of trouble-shooting the issue: - Please verify you can connect to the internet - If you are connected go to (i.e http://whatmyip.org/) (Save the ip address as this can be used to search for logs later) - Screenshot the problem as it occurs to you - Run the Fronter system test: point browser to http://fronter.com/surreyheath/testdata/system_test.php - Send the results of the system test along with your ip address to email@example.com.