Dell Training Services
Vista Advanced Combination:
Maintaining, Troubleshooting and Supporting Microsoft Windows Vista Operating System and Applications
You Will Learn To:
• Plan and apply a troubleshooting methodology for your organization • Describe how the Windows Vista™ platform helps address troubleshooting requirements for important technical areas • Identify the most appropriate method to troubleshoot Windows Vista computers • Identify Windows Vista tools that can be used to help in the troubleshooting process • Identify important maintenance tools that will be used as part of IT operations for your organization • Describe how monitoring and optimization tools in Windows Vista can be used to assist in troubleshooting and keep your computers performing optimally • Describe how the Windows Vista deployment options can be used to improve the support experience at the desktop • Identify the most appropriate method to support Windows Vista recovery on site • Identify the components of the Windows Vista user state and safely backup and restore that data • Utilize Windows Vista application packages to improve the process of application installation and maintenance at the Windows Vista client computer • Explain how to troubleshoot Windows Vista application package installations.
HIGHLIGHTS: This five-day instructor-led course* is designed to provide students with the knowledge and skills to successfully support, maintain and troubleshoot Windows Vista Operating System and Applications. The course will focus on: • operating system • security • networking • hardware • applications
And will include troubleshooting techniques utilizing the following scenarios: • New installations • Single computer migrations • Single computer reinstallations The course is also designed to provide guidance on how to install application packages on Windows Vista computers for support scenarios that require application updates or reinstalls. The course also provides the knowledge and skills necessary to monitor and maintain Windows Vista client computers.
Module 1: A Troubleshooting Methodology
This module explains what a troubleshooting methodology is and its role in an enterprise and how it can be used to help improve the support function within and organization. Lessons • Overview of a Troubleshooting Methodology • Overview of Troubleshooting Stages • Troubleshooting Component Areas Lab: Preparing for Remote Troubleshooting • Obtaining Information Remotely from Windows Vista • Using the System Information Tool Remotely Lab: Troubleshooting Hardware • Gathering Customer Information and Determine a Plan of Action • Resolve Printing Problems • Checking for Signed Device Drivers
Module 4: Troubleshooting Networks
Module 2: Troubleshooting Operating Systems
This module explains how to identify and troubleshoot issues that affect the operating systems ability to boot and the services that it is running. Lessons • Overview of the Windows Vista Startup Process • Troubleshooting the Windows Vista Startup Process with WinRE • Troubleshooting Operating System Services Lab: Troubleshooting the Operating System • Gathering System Information and Developing a Plan of Action • Implementing a Plan of Action • Clean Booting Windows Vista
This module explains how to identify the most likely cause of network problems in a number of given network scenarios. Lessons • Determining Network Settings • How to Troubleshoot Network Connections Lab: Troubleshooting Networks • Gathering Customer Information • Gathering Relevant Computer Information • Resolving the Problem
Module 5: Troubleshooting Security Issues
Instructor-Led Training Includes:
Microsoft Official Course (MOC) courseware, including: • A workbook with all the lecture and lab materials • A CD containing additional reading, answers to labs, and lab setup files
Module 3: Troubleshooting Hardware
This module explains how to troubleshoot hardware related problems and how to use Windows Vista tools to troubleshoot device problems. Lessons • Overview of Troubleshooting Hardware • Dealing with Physical Failures • Dealing with Device Driver Failures • Troubleshooting Print Devices • Troubleshooting BitLocker Protected Computers
After completing this module, students should be able to troubleshoot issues that are caused by security related configurations such as User Account Control (UAC) and Windows Firewall. Lessons • Overview of User Account Control • Troubleshooting User Account Control • Troubleshooting Windows Firewall • Troubleshooting Windows Defender Lab: Troubleshooting Security Related Issues • Gathering Customer and System Information and Develop a Plan of Action • Implementing a Plan of Action • Additional Security Checks
GET MORE OUT OF YOUR TECHNOLOGY INVESTMENT. GET MORE OUT OF NOW. Visit www.LearnDell.com for more information.
• Course 5115: Installing and Configuring the Windows Vista™ Operating System • Course 5116: Configuring Windows Vista Applications and Tools Or have completed the combined version of the above classes: VISTA: Installing and Configuring Microsoft Windows Vista Operating System, Applications, Tools and Mobile Computing (combines courses 5115 and 5116).
Module 6: Troubleshooting Applications
After completing this module, students should be able to troubleshoot issues that are caused by applications that are causing problems running on Windows Vista. Lessons • Overview of Application Troubleshooting • Web Application Troubleshooting Lab: Troubleshooting Applications • Analyzing Collected Information and Identifying Probable Causes • Implementing a Plan of Action • Troubleshooting Word 2003 Lab: Applying Desktop Images • Booting to the Windows Pre-Installation Environment • Applying an Image from the Network • Verifying Desktop Image Deployment
Module 10: Restoring and Validating User State
Module 7: Maintaining and Optimizing Windows Vista
Minimum hardware requirements for the computers used in this course are as follows: • Pentium 4 2.4 GHz or better (Dual Core or Core 2 Duo of 2.0 GHz or better also acceptable) • 2GB RAM • 40GB 7200rpm Hard disk drive • DVD-ROM drive • 32MB video card memory • PCI 100Mb/s Ethernet card (PCI-X, or PCI-e also acceptable)
After completing this module, students should be able to identify tools that can be used to maintain a healthy operating system and help optimize its performance. Lessons • Maintaining Windows Vista • Optimizing Windows Vistas Performance • Monitoring Windows Vista Lab: Maintaining and Optimizing Windows Vista • Analyzing Collected Information and Identifying Probable Causes • Implementing a Plan of Action • View and Interpret Logs in Performance Monitor
This module explains how to restore and validate user state on a newly deployed Windows Vista desktop image. Lessons • Restoring User State • Verifying User State Lab: Restoring and Verifying User State • Running USMT to Restore a User State • Verifying Successful User State Restore • Identifying Areas That Require Additional Restoration
Module 11: Preparing to Install an Application Package
This module explains the steps required to prepare a Windows Vista computer for application installation. Lessons • Preparation Steps for Installing an Application Package • Testing Application Packages Lab: Preparing to Install an Application Package • Predicting the Support Impacts of a New Application • Determining User Requirements
Module 8: Preparing to Apply Desktop Images
This module explains how to describe the necessary steps required to prepare a computer for Windows Vista image deployment. Lessons • Identifying the Support Scenarios • Preparing the Target Computer • Backing up the User State Lab: Preparing to Apply Desktop Images • Reviewing the User State profile and Completing the User State Checklist • Running USMT to Back up a User State • Verifying Successful User State Backup
Module 12: Creating and Deploying an Application Installation Package
This module explains how to create and deploy application installation packages to Windows Vista computers. Lessons • Application Package Deployment Methods • Creating the Application Packages Lab: Creating and Deploying an Application Installation Package • Creating a Custom Deployment Package • Performing a Pilot Deployment • Evaluating the Results of a Pilot Deployment
Module 9: Supporting Computers with Desktop Images
Module 13: Troubleshooting Application Installations
This module explains how to apply a Windows Vista operating system image to a target computer. Lessons • Obtaining the Desktop Image • Verifying the Desktop Image Application
This module explains how to troubleshoot issues that are affect application package installation. Lessons • Application Installation Troubleshooting Techniques Lab: Troubleshooting Application Installation • Troubleshooting Deployed Application Settings • Troubleshooting File Type Associations
Delivery Method Instructor-led at customer location SKU 986-5129 Price $21,250 (up to 10 participants)
To learn more about Dell Training & Certification, contact your Dell Account Executive or any of the following: Website: www.LearnDell.com Email: US_Training@Dell.com Phone: 1-866-360-3506 (US & Canada only)
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