Page 2 Sanderson growth continues Page 3 Manage your e-commerce business and website in
Midas updates announced the same window
Sanderson joins Museums Association
Page 3 Gift Aid donations are easy Page 4 Travelling the path to rich rewards
Sanderson Group has announced the
acquisition of Retail Business Solutions
Group Limited (RBS).
Based in Milton Keynes, RBS was formed in 1988 and David Mahoney, Director and General Manager of Retail
is a well established provider of solutions to the retail Business Solutions explains, “We’ve been aware of
sector. The company markets and supports solutions Sanderson for some time and have seen the growth in
which provide front and back office EPoS systems its retail business over the past 18 months. Being part
including the highly successful Retail-J software, of an established software provider we’re confident
together with a full range of IT services. RBS employs that we can continue to grow and attract new business.”
over 70 people and has approximately 200 customers
throughout the UK and Ireland, including Blacks Commenting on the acquisition, Christopher Winn,
Leisure, Harrods and French Connection. Executive Chairman of Sanderson said, “We are
The acquisition of RBS significantly enhances the delighted to welcome David Mahoney and his team into
Group’s market position, increasing the multi-channel the Sanderson Group. This is the latest in a series of
retail customer base to over 600 clients. The enlarged investments in our multi-channel retail division which
Sanderson product and services portfolio will provide will now account for approximately 80 per cent of the
good opportunities for cross-selling, and the managed Group’s revenues. We have made good progress in this
service capability within RBS provides an exciting active sector and the acquisition of RBS will expand
opportunity to further develop the Group. our product portfolio, increase our customer base and
provide trading synergies within the Group. We are
The success of RBS in gaining new clients, with recent confident that RBS will make a significant contribution
additions including Slater Menswear and Wyevale to Sanderson in the future, providing new revenue
Garden Centres, is expected to add further momentum. streams and greater market opportunities.”
Sanderson to supply functionality and data capture will
provide essential customer purchasing
Guernsey’s largest retailer intelligence - which will be used to
launch customer loyalty programmes.
Sanderson has won a contract to provide Peter Creasey, Director of
Creasey’s of Guernsey with the Midas retail Creasey’s, commented: “We knew we needed to upgrade
our EPoS and realised this was an opportunity to consider
introducing unitary stock control within the department
Creasey’s has been operating for over 100 years and as store. We particularly wanted a supplier with a good track
Guernsey’s largest retailer trades from several different record in the independent department store sector and felt
sites on the island, including Creasey’s department Sanderson clearly demonstrated strength in this area. In
store and an M&S franchise. Sanderson will provide
addition they have a very exciting customer loyalty module
Midas, a fully integrated retail system which will give
which we look forward to implementing.”
Creasey’s increased visibility and control across all of
their department stores.
David Sanders, Managing Director of Sanderson Retail
The Sanderson system will provide Creasey’s with Systems, said: “Creasey’s is a very successful
instant access to management information and Guernsey business and we’re delighted they have
customer data, presenting a solid foundation for future chosen Sanderson for such an important project. By
business plans and growth.
utilising Midas, Creasey’s will benefit from much greater
Midas will introduce unitary stock control across the management information that will ultimately allow them to
business to help reduce stock-holding, whilst greater EPoS operate more effectively in all areas of their business.”
www.sanderson.com Page 1
Retail Issue 2
Sanderson growth continues
Sanderson continues to acquire new customers
in all of its market sectors whilst maintaining
strong relationships with existing customers,
many of whom have invested further in
Sanderson software. Below is a selection of new
contracts Sanderson has won within the
multi-channel retail sectors.
Royal Botanic Gardens, Kew of the company across all sectors, with specific modules
is expanding their use of the incorporated when acquisitions have been made.
Midas retail system, in addition
to upgrading existing solutions.
Haith’s, the Lincolnshire-based bird food producer and
retailer, has recently invested in the Elucid multi-channel
Midas gives Kew single visibility sales solution. The system will give Haith’s a single view of
of product and stock files that their customers’ buying habits across all sales channels,
will allow them to accurately place and track orders. which includes online, retail, mail order and wholesale,
Additionally, EPoS units will be installed at all catering enabling greater levels of customer service.
outlets at Kew and Wakehurst Place to help improve the
quality and speed of customer service. Wilkinson, the nationwide value retailer, has just completed
the roll-out of the RBS~InStore java based EPoS system to
Turner & Wrights, a Nisa Today’s Group 1 member, all of its stores. With just under 3,000 tills this is the largest
will implement the Swords wholesale solution to provide roll out of software and new hardware RBS has undertaken.
a single, integrated system to run the business and
Wyevale, the UK’s leading garden centre with over 100
improve operational efficiency and control. Swords will stores nationwide, has received new software and new
enable Turner & Wrights, recently acquired by M&M IBM EPoS units from RBS. RBS~InStore has been very
Value, to increase the accuracy and efficiency of its stock well received by the team at Wyevale and provides faster
management by providing a real-time system sequenced to transaction times, amongst other business benefits.
suit its specific operations.
Harrods, the iconic department store who uses
Cimandis, which comprises 8 food & beverage RBS~InStore, has recently extended their contract with RBS
manufacturing and distribution businesses, has expanded to include increased levels of help desk support and the
its use of the Swords wholesale management solution to implementation of StoreWatch, a monitoring tool that sends
over 115 users. Swords helps the management team run alerts to key individuals when something “unexpected”
the business from a centralised system, giving a single view happens on the system - such as hardware faults or
diagnostic messages, data alerts and key events.
Midas updates announced •
Current stock levels
Midas, the retail management system from • Goods received notes
• Price batches
Sanderson, has been enhanced to offer users • Movement history
even more functionality and choice.
Product messages can
Midas Release 24 provides users with several exciting be generated to appear
technological updates, including the ability to implement a on receipts (e.g. ‘For
secure Service Oriented Architecture (SOA) for real-time secure reasons of hygiene this
polling, and more core features than were previously available. product cannot be returned.’) or on the EPoS unit (‘Is
the customer 18 years old?’) to enable better customer
Shelf edge labels can be produced, including ‘spend per service. Product exchanges can also be made during a
volume’ information, so consumers can see, for example, sale to save time at the checkout.
the cost per millilitre of a bottle of perfume to make
price comparisons. Midas Mobile is a brand new module that provides browser
based core branch and warehouse functions on any size
Replenishment features have been enhanced to provide of PC monitor or mobile device (PDA or suitable mobile
improved stock merchandise management, whilst a new phone). This includes Branch Logistics features such as
‘sell out’ datacube will include all items a branch has zero or stock takes, goods receiving and transfer request and
fewer of, where sales have occurred this year. Meanwhile, processing, Branch Merchandising (which allows enquiries
sales by floor space functionality will give retailers the ability of price changes), a flexible replacement product finder
to analyse branch sales and grade floor space, to allow sales and warehouse stock processing. This improves stock
analysis by individual areas of a store. management, customer service and operational efficiency.
Midas Release 24 also introduces a new product enquiry Midas Release 24 will help users operate even more
that will allow users to view virtually every piece of effectively and profitably with new features that provide a
information relating to a single product, including: number of business benefits throughout the organisation.
Page 2 www.sanderson.com
Retail Issue 2
Manage your e-commerce Changes to the
website can be
business and website in made without
the same browser window knowledge or skills,
using a built-in
web editor and
Midas Direct is the powerful new e-commerce
solution aimed at businesses wishing to achieve Optimisation facilities
an integrated multi-channel presence. This new help improve search
Sanderson solution provides a fully transactional engine rankings
website, integrated to a real-time back office quickly and easily.
system that manages sales order processing
Vouchers, promotions, up-sells, e-shots, affiliate integration,
(telesales), stock control including purchase
customer self-service, gift wrapping, gift finder and product
order management, customer relationship searches can all be carried out within the Sanderson solution.
management (CRM), marketing and dynamic
website administration. Midas Direct allows the management of multiple mail order
channels from a single system with one-click ordering, direct
100% web based, Midas Direct makes e-commerce easy. despatch, real-time stock availability and management of
The system enables a business to manage multiple discrete product pre-ordering. Flexible real-time reporting is also
sales channels from a single suite of products to deliver an offered to help make important management decisions and
efficient and effective sales channel to customers. drive marketing activities and campaigns.
The system uses the latest technology to combine ease of Midas Direct is ideal for any business requiring a
use with powerful functionality and provide a solution from sophisticated e-commerce solution that is easy to maintain
product sourcing through to picking and delivery. yet has full back-office capabilities.
Gift Aid donations One of the challenges for charities is
managing the strict auditing processes
are easy with Sanderson which have to be followed to claim
on Gift Aid donations, which can be
complicated and time consuming.
Administering any style of Gift Aid donations The Midas retail management system
with the Midas retail management system is manages the entire process, from the moment the donation
quick and easy, and can help charities maximise is received right through to sending details to HMRC.
an important source of income accurately and When goods are donated the charity takes the donor’s
consistently. As well as managing monetary details (or finds existing details if already on their system)
donations, Midas incorporates processes to and, if required, generates tickets (e.g. a barcode or
streamline the more complex process of tracking unique ID) that will identify the items as being from that
and claiming Gift Aid on donated goods. particular donor. Once the item is sold, this information is
automatically recognised and processed through to head
The current Donated Goods Gift Aid Scheme is designed office for confirmation with the donor and, when applicable,
to increase the amount of charitable donations made by with HMRC. This allows a charity to track donated goods
the general public by making the process more attractive throughout the process and have a full audit of donors,
to both donors and charities. However, despite generating values and dates which may be requested by HMRC.
tens of millions of pounds in additional revenue, Gift Aid
The Sanderson solution can help charity retailers of all sizes
represents only around 25% of the total amount given to
charities per month, and is used by less than one third of all start the process of claiming a potentially major source
(UK tax-paying) donors. of income. The system is simple and reliable, requiring
minimal input and can be integrated into any other retail or
charity retail management process.
Sanderson joins the of members’ requirements and offer solutions
that can improve their retail operations.
Museums Association This includes customer loyalty and gift aid
modules, to improve customer profitability
Sanderson has become a Corporate Member of across multiple sales channels and process
Gift Aid donations quickly and easily at the point of sale.
the Museums Association, to work even more
closely with its members. David Sanders, Managing Director of Sanderson Retail
Systems, said: “By becoming a Corporate Member
The Museums Association was set up in 1889 and of the Museums Association we hope to work closely
represents the people and institutions constituting with all members to develop their retail offering. We
Britain’s museums and galleries, with over 5,500 have had great success supporting charity retailers via
individual and institutional members. Sanderson has the Association of Charity Shops and with our existing
become a Corporate Member to gain an understanding customers such as English Heritage.”
www.sanderson.com Page 3
Retail Issue 2
Travelling the path to Rohan’s customers are exceptionally loyal and these
discerning clients will only return to a supplier they value
rich rewards and, importantly, they trust. Rohan operates a customer
loyalty programme and has done so for many years. Once
customers provide their contact information they can
Billed as ‘the original
then receive catalogues, as well as attend special events
travel clothing that Rohan hosts for them, such as customer evenings or
company’, Rohan’s previews of new ranges.
products are of the “Having this customer data allows us to track sales activity
highest quality and the so we can see if what we are doing makes sense,” says
company sets equally Willison, “and the Sanderson systems form a crucial part
exacting standards for its suppliers. One of its of this.” The Sanderson system allows Rohan to capture
a significant level of customer contact information from its
longest standing partners is Sanderson, which retail outlets – 75% of people buying in the shops provide
is implementing a new electronic point of sale their contact details, a “phenomenally high” amount for retail
(EPoS) solution. This new technology will enable and, as Willison points out, it’s all voluntary. Now the stores
Rohan to boost its customer contact capability, have up-to-date equipment and technology, so customer
data is entered immediately and can be seen anywhere in
leading to improved service levels, targeted
the business. This means Rohan has immediate visibility
marketing activity and ultimately higher profits. and can analyse customer groups by any variable, to ensure
The 200-employee firm has its headquarters and warehouse customers are targeted in the most appropriate – and most
in Milton Keynes, and a recent surge in growth means its profitable – manner.
retail outlets now number 32 around the country.
“We’ve proved that a tracked and measured customer is
Rohan’s rapid growth has brought with it some data worth 50% more to the business,” says Willison.
processing and reporting problems. “We had very old
fashioned tills which had been in place since 1999” says The Midas retail management solution, combined with the
Mark Willison (IT & Operations Director, Rohan). “They were EPoS upgrade, brings significant benefits. “Sanderson
past their best by a long way and certainly didn’t represent knows our business, they understand the nuances of our
the way forward.” Nor did they reflect the high-end image operation and the complexities don’t scare them. Their
in the stores that underpins Rohan’s success. So Rohan software is tried and tested. What’s more, we know their
turned to Sanderson to provide a solution – this time, slick people very well: they offer a great service.”
touchscreen tills for all the stores, along with updated EPoS
software to link to the main Midas retail management system.
The new EPoS functionality has transformed the way
that Rohan can interact with its customers. Previously,
without immediate visibility of data, it was impossible to
have an up-to-the-minute view of customer information,
which could compromise service levels. Now, within a few
seconds, new customer information can not only be viewed
in the head office and at all the tills in all the stores, but it
is also updated to the website. “I have a company-wide
view of customer data in real-time now, which is a huge
improvement,” says Willison.
Sanderson develops and delivers market- Coventry: 024 7655 5466
specific software and services to the multi- Bradford: 01274 688541
channel retail and manufacturing markets. Swanmore: 01489 896266
Page 4 www.sanderson.com