CV Mark Jansen van Rensburg

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					Curriculum Vitae – Mark Jansen van Rensburg                                                                                            Updated 01/12/2010

              Full Names   Mark Jansen van Rensburg
       Contact Telephone   +27 82 396 8881 (Mobile)
                           +27 71 699 2196 (Other)
                           +27 86 543 5897 (Fax)

               Summary     Executive with more than 30 years combined experience in Information Communications Technology,
                           Project Management, Contact Centre Technology, Medical Operations and Logistics within proudly
                           South African as well as sub Saharan Africa private companies, governments, educational institutions,
                           local communities, SMME’s and NGO’s.

                           Background in Information Communications Technology coupled with my passion for technology with
                           high detail to all levels of business requirements allows me to offer a complete package solution to
                           common issues that typically results in great profit for any business. It is my passion to be at the
                           forefront of the technology industry by ensuring that I am an innovator in market change with best
                           practice principles.

                           Resourceful, adaptable, and self-directed with the ability to meet even the most challenging goals
                           due to an outstanding track record. In addition to a results-driven approach, be assured that the
                           highest level of confidentiality and ethical standards will be maintained at all times.

              References    “…Hartebeespoort Dam Transitional Local Council has drawn our attention to your superb customer care skills. This standard of
                           excellence will continue to set Nashua above the competition and ultimately be responsible for securing our future growth and
                           leadership in the market. I am extremely proud of the example you have set in going the extra distance to ensure that we as a
                           company can more than deliver what is expected of us.”
                                                                                                                                              Erwin Stark
                                                                                                       Managing Director Nashua Head Office, Pretoria

                           “…Mark being a member of this centre was to promote linkages between big businesses and SMME companies have helped us
                           to establish our IT System and from what he did he appeared to be a competent and capable person in this field. His
                           contribution to the buyer’s forum is very valuable and he demonstrated to be in possession of a high calibre of leadership.”
                                                                                                                                           David M. Lehlahe
                                                                          Business Development Manager Eastern Region Entrepreneurial Support Centre

                           “…Mark is a reliable and conscientious person. He is always pleasant and willing to assist. His work is beyond any expectations.”
                                                                                                                                                Shirley Wicks
                                                                                                                            Financial Director Kanyayo Signs

                           “…I would like to take this opportunity to thank you for your professionalism in taking care of me after my accident. Your kind
                           assistance is much appreciated.”
                                                                                                                                             Gillian Corken
                                                                                                              CEO Clinical Operations Africa Quitiles Africa

                           “…I found Mark’s professionalism to be extremely competent, but not only this, he brought an element of patience, empathy
                           and humanity to his work….this level of commitment and willingness to go far more than the extra mile.”
                                                                                                                                      Marion Hummel
                                                                                                                             Marion Hummel Attorneys

                           “Mark has a very good insight of IT Infrastructure within the Call Centre Environment and within the Emergency Call Centre
                           Environment. He has a wealth of knowledge with regards to Hospital and Healthcare IT Infrastructure from Hardware, Software
                           and Telephony platforms. He would be an asset to any Organization that may require or need his services.”
                                                                                                                                        Jeanine Bowen
                                                                                                                         Owner ProCall Solutions Africa

                           “Mark tackles work with enthusiasm and integrity. He faces challenges head on and works through them. He is very
                           knowledgeable is his field of expertise. Mark is a pleasant and optimistic person to work with.”
                                                                                                                                             Engela Sandys
                                                                                                  Production Editor/Graphic Artist , Test and Data (Pty) Ltd

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Curriculum Vitae – Mark Jansen van Rensburg                                                                        Updated 01/12/2010

       Courses and Training     Critical Care Academy
                                Intermediate Life Support Medical Practitioner (AEA), 2005
                                Netcare 911 School of Emergency Services
                                Basic Ambulance Certification (BAC), 2003
                                Turbo Time and Attendance
                                National Certificate in Agriculture Level 4 Dairy, 2007
                                South African Policing Services - Constable Police Reservist, 2002 - 2007
                                Oracle University
                                Oracle Internet Database Operator, 2002 - 2002
                                Pinpoint Training MCSE (NT4), 1999
                                Test and Data Services (Software testing)
                                Microsoft Software Instructor
                                Autocad 2009 and Revit 2009 Architectural Drawing packages

Certificate of Achievements     Top Secret Security Clearance issued by SA National Intelligence
            and registrations   Exemplary Service Commendation Certificate SA National Defence Force Natal Command HQ
                                Commendation Certificate SA National Defence Force Natal Command Personnel
                                Commendation Certificate SA National Defence Force Natal Command Operations
                                Certificate of Appreciation SA National Defence Force for the 1995 Annual Parade
                                Certificate of Appreciation SA National Defence Force for Operational Duties Ops Acclaim
                                Certificate of Appreciation SA National Defence Force for service during Youth Orators Competition
                                South African Defence Force General Service Medal for Preservation of Life, Health and Property
                                South African Defence Force Good Service Medal (Bronze) for 10 years Service
                                Certificate of Award and Welcoming to the Ranks of Warrant Officer of the South African Army
                                Registered with HPCSA (Health Professional Council SA)
                                Assisted with development of software - demining productivity and progress levels - UN Sudan
                                Developed and initialized patient databases – OR Tambo Medical Centre
                                Installation and training of highly classified encryption software related packages – SAPS
                                Developed AFIS software - SA Missing Persons Bureau in conjunction with the SAPS
                                Multiple MS Exchange Server implementations, incl. upgrades, server relocations, clustering, Novell,
                                GroupWise Migrations, and Disaster Recovery replication projects – Netcare 911.

       Community services       SA Police Services (2002 – 2007) -
                                Constable Police Reservist - South African Policing Services
                                Firearm, self defense and firefighting Training

       Personal Interests &     Durban Men’s Choir and Barbershop Harmony Tenor Singer and Musician -
                   Hobbies      Professional South African Tenor Barbershop singer and musician - Competed in Miami USA 1995
                                Barbershop Convention.
                                Editing and finalization of video productions into DVD and VCD formats.

                    Projects    Independence National Electoral Commission - Nigerian Government where I
                                facilitated the capturing of a biometric fingerprint identification system and database for over 5
                                million citizens for the NIEC Presidential Voters Register.
                                Procall Solutions - Strategy Development, Design and Implementation for
                                call centre customers in sub Saharan Africa.
                                African Medical Investments Tz Limited - Multimillion USD project - construction of
                                Trauma Hospital in Tanzania. Successfully completed Jan 2009.
                                Nashua Pretoria - Implementation of a new Computer Sales & Service Centre.
                                Netcare Emergency Call Centre - Design, implementation of an IT solution for
                                state of the art VoIP/SIP 100 seat call centre.

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Curriculum Vitae – Mark Jansen van Rensburg                                                                        Updated 01/12/2010

     Current Own Business    Marconet Systems –
                             Owner - Consultant Information Technologist
                             Registration No: ck 1999/030593/23
                             January 2009 - Present

         Services Provided   Project Management
                             Hardware and Software
                             Networking Systems
                             Web Graphic Design and Hosting
                             Domain Registrations and e-mail Hosting
                             Data Recovery
                             Turbo Time and Attendance Services
                             Retrieval and backup storage of customer data
                             Call Centre Solutions
                             Financial Software packages Pastel Accounting, Brilliant, Accpac, QuickBooks, VIP Payroll, Turbo cash.

                             Supply, development, maintain, and manage customer server infrastructures.
                             Establish and develop full IT projects, networks and infrastructures from initial conception to
                             completion. Customer liaison, design, successful implementation within budget, scope, timescales
                             and process limitations.
                             Hardware and Networking, supply, development, maintenance, and management of customer server

                   Clients   Afrores and Trinidad (Pty) Ltd
                             Oversee the work of the entire IT department, and provide support and mentoring to IT management
                             Responsible for the overall strategic direction and management of the organization’s IT
                             Ensure the IT strategy meets the growth and business strategy of the organization.

                             Tacmin (Pty) Ltd
                             Identify opportunities for improvement of current ICT systems and make constructive suggestions for
                             Manage day-to-day client interaction.
                             Provide advice to senior managers and boards on IT issues and planning.
                             Set and manage client expectations.
                             Serve as main point of contact on all IT-related matters.
                             Manage the information technology to ensure it supports the goals of the organization.

                             Fredlee cc
                             Ensure efficient functioning of IT infrastructure, including computers and peripheral equipment,
                             systems and tools and internet access. This includes installation and maintenance of equipment as
                             well as maintenance, and troubleshooting of networking tools.
                             Analyze the information needs of the organization, and develop technology solutions to meet their
                             Manage the information technology to ensure it supports the goals of the organization.
                             Provide advice to other senior managers and boards on IT issues and planning.
                             Determine opportunities for improvement of current IT systems, and assess future IT needs by
                             consulting with people at all levels of the organization.
                             Develop and implement the IT policy and strategic plan.
                             Manage the IT department/section/team, and work with them to oversee user training, integrate IT
                             operations with business, control security aspects of the IT system and integrate or implement new

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Curriculum Vitae – Mark Jansen van Rensburg                                                                      Updated 01/12/2010

                           Procall Solutions
                           Provide Contact Centre Project Management, Computer Telephony Integration (CTI), Interactive
                           Voice Response (IVR) and outsourcing services.
                           Combine this with our experienced application development team, deliver both off the shelf solutions
                           and customized turnkey applications.
                           Expertise lies in the ability to effectively interact with Call Centre clients and vendors in Africa and
                           identify and resolve complex issues in order to achieve the target management objectives and cost

      Employment History   Black Hawk Origin International
                           1 August 2010 – 30 November 2010 (Contract completed)
                           Trauma Emergency Medical Practitioner (ILS)
                           Contracted as the Senior Operations Medic for Black Hawk during military range clearance operations
                           in Kwazulu Natal.
                           Training and certification in Basic First Aid and field operations medical aid was presented and given
                           to all Black Hawk staff on site.

                           Hospital Construction Project Manager for African Medical Investments PLC
                           September 2008 - March 2009
                           Project managed construction of private hospital in Dar-es-Salaam Tanzania.
                           Coordinating and monitoring the execution of construction project activities - both new start and
                           facility upgrades, implemented project scope, schedules, and cost estimates for renovations, build
                           outs for new facilities and acquisitions.
                           Monitor and approve timesheets Job Performance.
                           Prepare and update job budgets and schedules.
                           Ensure that all technical, schedule, and financial objectives were achieved.
                           Scheduled and coordinated project/contract work activities.
                           Performed quality control reviews.
                           Ensured resources (materials, tools, vehicles were available when required.
                           Interfaced with clients on a routine basis during project execution.

                           Kurunda Dairy Farm (New Zealand)
                           May 2007 to December 2007
                           Assistant Dairy Farm Manager

                           Milking 380 dairy cows in a 26AS Herringbone shed
                           ID tagging and monitoring system and with the use of Protrack Computer Software
                           Automated teat sprayer and lick balls consisting of molasses and minerals during milking
                           Animal husbandry which includes treatment of mastitis
                           Identifying of cows in season and AI
                           Calving and accurate record keeping
                           Herding cows
                           Understanding the importance of demerit free milk
                           Effluent disposal system by travelling irrigator
                           Fertilizer applied in spring and autumn
                           Maintenance of water supply, troughs, fences and gates
                           Grass management and weed control
                           Skilled in use of Case III tractor, quad bike and two wheeler motorcycles
                           General farm duties

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Curriculum Vitae – Mark Jansen van Rensburg                                                                  Updated 01/12/2010

                       OR Tambo International Airport Medical Clinic
                       September 2006 to March 2007
                       Operational Medical Manager
                       January 2006 - January 2007 (1 year 1 month)

                       Planning, implementation, monitoring, evaluating and logistics
                       Facilitate the smooth running of all 24hr clinical operations with respect to all call out and treatment
                       procedures within the airport area for domestic and International passengers, airport staff members,
                       cargo staff, airline pilots, crew members and technical services.
                       Management of emergency response teams and supervision of entry into hazardous areas.
                       24Hr medical emergency standby for phase 1, 2, and 3 aviation disasters.
                       Attend to motor vehicle accidents (MVA) on runway area and around the Airport vicinity.
                       Assist PAU (Passenger Assistant Units) with transportation of patients to and from aircrafts.
                       Pre-employment aviation and medical examinations.
                       Administering of travel vaccines.
                       Policies, protocols and SOP’s.
                       Co-ordination with allied stake holders.
                       Liaise with traffic department, fire department and disaster management.
                       Inter facility transfers, pre-hospital care.
                       Disaster Management.
                       Supervise maintenance and servicing of medical equipment.
                       Continued training - Best practices in emergency medical and critical care.
                       Airport Company South Africa Stakeholders Safety Meetings.
                       Implement Health and Safety Act regulations.
                       Maintain an up to date knowledge of company practices, policies and quality standards.
                       Conduct risk assessment operations to ensure safety of operations.
                       Internal Systems - Oversees troubleshooting, systems backups, archiving, and disaster recovery.
                       Networking - Assist in the planning and implementation of additions, deletions and major

                       Mechem Demining (In conjunction with UNMAS in Sudan)
                       February 2005 to August 2006
                       Logistics and Medical Coordinator

                       Responsible for the coordination, monitoring, training and quality assurance of medical assistance in
                       the program.
                       Developing local medical support and casevac plans, and to ensure that casevac drills are practiced.
                       UN Emergency Evacuation and Mechem Demining SOP’s.
                       Ensure that adequate medical cover is provided to all aspects of the program.
                       Ensure that the Field Medics are supported and monitored to perform their duties according to the
                       job descriptions and Standard Operating Procedures (SOPs) through regular visits and quality
                       assurances (QA) inspections.
                       Assist the Technical Staff in developing comprehensive medical evacuation plans.
                       Plan the initial and ongoing training for all medics and other field staff as required. Develop and
                       update necessary training curricula and lesson plans.
                       Ensure team medics are adequately equipped to be able to maintain life and treat trauma injuries for
                       extended periods of time.
                       To monitor stocks of medical supplies in field and other medical kits and submit requests for purchase
                       of supplies, this included the field ambulance and the equipment therein.
                       Conduct evaluations of medical facilities in the teams’ areas of operations and make
                       recommendations regarding the most suitable facilities for various injuries.
                       Develop and provide appropriate health plan for the program.

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Curriculum Vitae – Mark Jansen van Rensburg                                                                Updated 01/12/2010

                       Keep abreast of new developments in the medical field and update/train team medics and SOPs as
                       Undertook medical examinations and reported as part of the process of investigation following
                       injuries or illnesses to all staff.
                       Liaison with other medical organizations in areas of operations to ensure emergency medical
                       evacuation plan is properly set up.
                       Assist with electronic mapping programs - Terrasync software on the Trimble Differential GPS system.
                       Procurement and logistics of all equipment and supplies for our team in Sudan.
                       H.R. functions in respect to UN expatriates and national staff members.
                       Remote camp set up and operational infrastructure and further assisted with setting up the radio
                       communications, wireless networking and Internet Satellite Systems.

                       OR Tambo International Airport Medical Clinic
                       November 2003 to January 2005
                       Airport Medic

                       Planning, implementation, monitoring, evaluating and logistics
                       Policies, protocols and SOP’s
                       Co-ordination with allied stake holders
                       Liaise with traffic department, fire department and disaster management
                       Inter facility transfers, pre-hospital care
                       Disaster Management
                       Supervise maintenance and servicing of medical equipment
                       Continued training - Best practices in emergency medical and critical care
                       Control and issuing of scheduled drugs under United Nations protocols
                       Administer Vaccinations

                       Mchunu, Mashinini and Associates (Kaduna State of Nigeria)
                       September 2002 to March 2003
                       Facility and Project Manager for Nigerian Presidential Elections

                       Facilitated the capturing of a biometric fingerprint identification system and database for over
                       5million citizens for the NIEC Presidential Voters Register.
                       On contract and based in Kaduna State of Nigeria.
                       Prepare and implement the contract requirements including reaching agreements with the sub-
                       Liaise with all the appropriate structures and organizations that work within the industry.
                       Daily provision and feedback of appropriate reports to management.
                       Management of financial and commercial aspects of the project.
                       Client liaison and relationship management.
                       Management of suppliers, subcontractors and other role players.
                       Training and development of Nigerian staff members.
                       Oversee the project - Processing the computerized voters roll for the 2003 Presidential Elections.
                       Supervision of the electronic scanning of voter’s registration forms on the SCANMAX 2000
                       Management and Administration of voters’ data on the Oracle Database Server.
                       Oversee the successful processing of approximately 80 million records.
                       Verification of fingerprint data on the Biometric Fingerprint Verification System with the use of the
                       AFIS Server.
                       Ensure project deadlines and completion thereof.
                       Supervision of Staff compliment – 8 dayshift and 8 nightshift staff.

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Curriculum Vitae – Mark Jansen van Rensburg                                                                Updated 01/12/2010

                       Comcel 4 (SITA Government contract)
                       August 2002 to September 2002
                       Contracted to South African Police Services - Installation of new systems.

                       Clearing Support Services (Pty) Ltd
                       January 1998 to November 1999
                       Computer Software Service and Support Manager

                       Supervise employees and responsible for taking a lead role in the application and support of systems.
                       Installation and process definition of freight related software for customs clearing and forwarding
                       Customer interaction and relationship management.
                       Resolve problems by providing operational advice.
                       Maintenance of operating systems that included MS DOS, Novell, Windows 3.11, Windows 95/98 and
                       Windows NT4.0.
                       Extensive travelling to Johannesburg, Pretoria, Durban, Cape Town, Zimbabwe and Botswana.

                       Nashua Business Systems Pretoria
                       June 1996 to December 1997
                       Sales and Project Manager

                       Implementation of the I.T. Department.
                       Sales and servicing of computer systems.
                       Point-of-sales systems.

                       South African National Defence Force (SA Army)
                       July 1981 to March 1996
                       Operations Sergeant-Major and Provincial IT Manager

                       Chief Personnel Officer of the Personnel Administrative Department controlling the Permanent
                       Force, Civilian, National Service and Labor Relation Administration.
                       Structuring of Personnel.
                       Personnel Operations Sergeant-Major of Kwazulu-Natal South Africa.
                       Operations Coordinator of deployment and movement of Defence Force personnel.
                       Processing of National Defence Force Identity Cards, computer documentation and maintaining
                       security levels.
                       Personnel Operational Sergeant Major for presidential government elections, voting stations.
                       Top Secret Security Clearance from National Intelligence.
                       Information Technology Manager and Network System Administrator.
                       Microsoft Office and Coral Office software instructor.
                       Project Management (I.T. Management for the LANA – Local Area Network Administrator).

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