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Curriculum Vitae – Mark Jansen van Rensburg Updated 01/12/2010
PERSONAL DETAILS
Full Names Mark Jansen van Rensburg
Contact Telephone +27 82 396 8881 (Mobile)
+27 71 699 2196 (Other)
+27 86 543 5897 (Fax)
E-Mail mark@marconet.co.za
Summary Executive with more than 30 years combined experience in Information Communications Technology,
Project Management, Contact Centre Technology, Medical Operations and Logistics within proudly
South African as well as sub Saharan Africa private companies, governments, educational institutions,
local communities, SMME’s and NGO’s.
Background in Information Communications Technology coupled with my passion for technology with
high detail to all levels of business requirements allows me to offer a complete package solution to
common issues that typically results in great profit for any business. It is my passion to be at the
forefront of the technology industry by ensuring that I am an innovator in market change with best
practice principles.
Resourceful, adaptable, and self-directed with the ability to meet even the most challenging goals
due to an outstanding track record. In addition to a results-driven approach, be assured that the
highest level of confidentiality and ethical standards will be maintained at all times.
References “…Hartebeespoort Dam Transitional Local Council has drawn our attention to your superb customer care skills. This standard of
excellence will continue to set Nashua above the competition and ultimately be responsible for securing our future growth and
leadership in the market. I am extremely proud of the example you have set in going the extra distance to ensure that we as a
company can more than deliver what is expected of us.”
Erwin Stark
Managing Director Nashua Head Office, Pretoria
“…Mark being a member of this centre was to promote linkages between big businesses and SMME companies have helped us
to establish our IT System and from what he did he appeared to be a competent and capable person in this field. His
contribution to the buyer’s forum is very valuable and he demonstrated to be in possession of a high calibre of leadership.”
David M. Lehlahe
Business Development Manager Eastern Region Entrepreneurial Support Centre
“…Mark is a reliable and conscientious person. He is always pleasant and willing to assist. His work is beyond any expectations.”
Shirley Wicks
Financial Director Kanyayo Signs
“…I would like to take this opportunity to thank you for your professionalism in taking care of me after my accident. Your kind
assistance is much appreciated.”
Gillian Corken
CEO Clinical Operations Africa Quitiles Africa
“…I found Mark’s professionalism to be extremely competent, but not only this, he brought an element of patience, empathy
and humanity to his work….this level of commitment and willingness to go far more than the extra mile.”
Marion Hummel
Marion Hummel Attorneys
“Mark has a very good insight of IT Infrastructure within the Call Centre Environment and within the Emergency Call Centre
Environment. He has a wealth of knowledge with regards to Hospital and Healthcare IT Infrastructure from Hardware, Software
and Telephony platforms. He would be an asset to any Organization that may require or need his services.”
Jeanine Bowen
Owner ProCall Solutions Africa
“Mark tackles work with enthusiasm and integrity. He faces challenges head on and works through them. He is very
knowledgeable is his field of expertise. Mark is a pleasant and optimistic person to work with.”
Engela Sandys
Production Editor/Graphic Artist , Test and Data (Pty) Ltd
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Curriculum Vitae – Mark Jansen van Rensburg Updated 01/12/2010
Courses and Training Critical Care Academy www.hpcsa.co.za
Intermediate Life Support Medical Practitioner (AEA), 2005
Netcare 911 School of Emergency Services www.netcare911.co.za
Basic Ambulance Certification (BAC), 2003
Turbo Time and Attendance www.turbotime.co.za
NZQA www.nzqa.govt.nz
National Certificate in Agriculture Level 4 Dairy, 2007
South African Policing Services - Constable Police Reservist, 2002 - 2007
Oracle University
Oracle Internet Database Operator, 2002 - 2002
Pinpoint Training MCSE (NT4), 1999
Test and Data Services (Software testing) www.testdata.co.za
Microsoft Software Instructor www.denel.co.za
Autocad 2009 and Revit 2009 Architectural Drawing packages
Certificate of Achievements Top Secret Security Clearance issued by SA National Intelligence
and registrations Exemplary Service Commendation Certificate SA National Defence Force Natal Command HQ
Commendation Certificate SA National Defence Force Natal Command Personnel
Commendation Certificate SA National Defence Force Natal Command Operations
Certificate of Appreciation SA National Defence Force for the 1995 Annual Parade
Certificate of Appreciation SA National Defence Force for Operational Duties Ops Acclaim
Certificate of Appreciation SA National Defence Force for service during Youth Orators Competition
South African Defence Force General Service Medal for Preservation of Life, Health and Property
South African Defence Force Good Service Medal (Bronze) for 10 years Service
Certificate of Award and Welcoming to the Ranks of Warrant Officer of the South African Army
Registered with HPCSA (Health Professional Council SA) www.hpcsa.co.za
Assisted with development of software - demining productivity and progress levels - UN Sudan
Developed and initialized patient databases – OR Tambo Medical Centre
Installation and training of highly classified encryption software related packages – SAPS
Developed AFIS software - SA Missing Persons Bureau in conjunction with the SAPS
Multiple MS Exchange Server implementations, incl. upgrades, server relocations, clustering, Novell,
GroupWise Migrations, and Disaster Recovery replication projects – Netcare 911.
Community services SA Police Services (2002 – 2007) - www.saps.gov.za
Constable Police Reservist - South African Policing Services
Firearm, self defense and firefighting Training
Personal Interests & Durban Men’s Choir and Barbershop Harmony Tenor Singer and Musician - www.barbershop.org
Hobbies Professional South African Tenor Barbershop singer and musician - Competed in Miami USA 1995
Barbershop Convention.
Editing and finalization of video productions into DVD and VCD formats.
Projects Independence National Electoral Commission - Nigerian Government www.inecnigeria.org where I
facilitated the capturing of a biometric fingerprint identification system and database for over 5
million citizens for the NIEC Presidential Voters Register.
Procall Solutions www.procallsolutions.co.za - Strategy Development, Design and Implementation for
call centre customers in sub Saharan Africa.
African Medical Investments Tz Limited www.amiplc.com - Multimillion USD project - construction of
Trauma Hospital in Tanzania. Successfully completed Jan 2009.
Nashua Pretoria www.nashua.co.za - Implementation of a new Computer Sales & Service Centre.
Netcare Emergency Call Centre www.netcare911.co.za - Design, implementation of an IT solution for
state of the art VoIP/SIP 100 seat call centre.
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Curriculum Vitae – Mark Jansen van Rensburg Updated 01/12/2010
Current Own Business Marconet Systems – www.marconet.co.za
Owner - Consultant Information Technologist
Registration No: ck 1999/030593/23
January 2009 - Present
Services Provided Project Management
Hardware and Software
Networking Systems
Web Graphic Design and Hosting
Domain Registrations and e-mail Hosting
Data Recovery
Turbo Time and Attendance Services
Retrieval and backup storage of customer data
Call Centre Solutions
Financial Software packages Pastel Accounting, Brilliant, Accpac, QuickBooks, VIP Payroll, Turbo cash.
Supply, development, maintain, and manage customer server infrastructures.
Establish and develop full IT projects, networks and infrastructures from initial conception to
completion. Customer liaison, design, successful implementation within budget, scope, timescales
and process limitations.
Hardware and Networking, supply, development, maintenance, and management of customer server
infrastructures.
Clients Afrores and Trinidad (Pty) Ltd www.afrores.co.za
Oversee the work of the entire IT department, and provide support and mentoring to IT management
personnel.
Responsible for the overall strategic direction and management of the organization’s IT
infrastructure.
Ensure the IT strategy meets the growth and business strategy of the organization.
Tacmin (Pty) Ltd www.tacmin.co.za
Identify opportunities for improvement of current ICT systems and make constructive suggestions for
change.
Manage day-to-day client interaction.
Provide advice to senior managers and boards on IT issues and planning.
Set and manage client expectations.
Serve as main point of contact on all IT-related matters.
Manage the information technology to ensure it supports the goals of the organization.
Fredlee cc www.fredlee.co.za
Ensure efficient functioning of IT infrastructure, including computers and peripheral equipment,
systems and tools and internet access. This includes installation and maintenance of equipment as
well as maintenance, and troubleshooting of networking tools.
Analyze the information needs of the organization, and develop technology solutions to meet their
needs.
Manage the information technology to ensure it supports the goals of the organization.
Provide advice to other senior managers and boards on IT issues and planning.
Determine opportunities for improvement of current IT systems, and assess future IT needs by
consulting with people at all levels of the organization.
Develop and implement the IT policy and strategic plan.
Manage the IT department/section/team, and work with them to oversee user training, integrate IT
operations with business, control security aspects of the IT system and integrate or implement new
technologies.
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Curriculum Vitae – Mark Jansen van Rensburg Updated 01/12/2010
Procall Solutions www.procallsolutions.co.za
Provide Contact Centre Project Management, Computer Telephony Integration (CTI), Interactive
Voice Response (IVR) and outsourcing services.
Combine this with our experienced application development team, deliver both off the shelf solutions
and customized turnkey applications.
Expertise lies in the ability to effectively interact with Call Centre clients and vendors in Africa and
identify and resolve complex issues in order to achieve the target management objectives and cost
savings.
Employment History Black Hawk Origin International
1 August 2010 – 30 November 2010 (Contract completed)
Trauma Emergency Medical Practitioner (ILS)
Contracted as the Senior Operations Medic for Black Hawk during military range clearance operations
in Kwazulu Natal.
Training and certification in Basic First Aid and field operations medical aid was presented and given
to all Black Hawk staff on site.
Hospital Construction Project Manager for African Medical Investments PLC www.amiplc.com
September 2008 - March 2009
Project managed construction of private hospital in Dar-es-Salaam Tanzania.
Coordinating and monitoring the execution of construction project activities - both new start and
facility upgrades, implemented project scope, schedules, and cost estimates for renovations, build
outs for new facilities and acquisitions.
Monitor and approve timesheets Job Performance.
Prepare and update job budgets and schedules.
Ensure that all technical, schedule, and financial objectives were achieved.
Scheduled and coordinated project/contract work activities.
Performed quality control reviews.
Ensured resources (materials, tools, vehicles were available when required.
Interfaced with clients on a routine basis during project execution.
Kurunda Dairy Farm (New Zealand)
May 2007 to December 2007
Assistant Dairy Farm Manager
Milking 380 dairy cows in a 26AS Herringbone shed
ID tagging and monitoring system and with the use of Protrack Computer Software
Automated teat sprayer and lick balls consisting of molasses and minerals during milking
Animal husbandry which includes treatment of mastitis
Identifying of cows in season and AI
Calving and accurate record keeping
Herding cows
Understanding the importance of demerit free milk
Effluent disposal system by travelling irrigator
Fertilizer applied in spring and autumn
Maintenance of water supply, troughs, fences and gates
Grass management and weed control
Skilled in use of Case III tractor, quad bike and two wheeler motorcycles
General farm duties
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Curriculum Vitae – Mark Jansen van Rensburg Updated 01/12/2010
OR Tambo International Airport Medical Clinic www.amiplc.com
September 2006 to March 2007
Operational Medical Manager
January 2006 - January 2007 (1 year 1 month)
Planning, implementation, monitoring, evaluating and logistics
Facilitate the smooth running of all 24hr clinical operations with respect to all call out and treatment
procedures within the airport area for domestic and International passengers, airport staff members,
cargo staff, airline pilots, crew members and technical services.
Management of emergency response teams and supervision of entry into hazardous areas.
24Hr medical emergency standby for phase 1, 2, and 3 aviation disasters.
Attend to motor vehicle accidents (MVA) on runway area and around the Airport vicinity.
Assist PAU (Passenger Assistant Units) with transportation of patients to and from aircrafts.
Pre-employment aviation and medical examinations.
Administering of travel vaccines.
Policies, protocols and SOP’s.
Co-ordination with allied stake holders.
Liaise with traffic department, fire department and disaster management.
Inter facility transfers, pre-hospital care.
Disaster Management.
Supervise maintenance and servicing of medical equipment.
Continued training - Best practices in emergency medical and critical care.
Airport Company South Africa Stakeholders Safety Meetings.
Implement Health and Safety Act regulations.
Maintain an up to date knowledge of company practices, policies and quality standards.
Conduct risk assessment operations to ensure safety of operations.
Internal Systems - Oversees troubleshooting, systems backups, archiving, and disaster recovery.
Networking - Assist in the planning and implementation of additions, deletions and major
modifications.
Mechem Demining (In conjunction with UNMAS in Sudan) www.mechemdemining.com
February 2005 to August 2006
Logistics and Medical Coordinator
Responsible for the coordination, monitoring, training and quality assurance of medical assistance in
the program.
Developing local medical support and casevac plans, and to ensure that casevac drills are practiced.
UN Emergency Evacuation and Mechem Demining SOP’s.
Ensure that adequate medical cover is provided to all aspects of the program.
Ensure that the Field Medics are supported and monitored to perform their duties according to the
job descriptions and Standard Operating Procedures (SOPs) through regular visits and quality
assurances (QA) inspections.
Assist the Technical Staff in developing comprehensive medical evacuation plans.
Plan the initial and ongoing training for all medics and other field staff as required. Develop and
update necessary training curricula and lesson plans.
Ensure team medics are adequately equipped to be able to maintain life and treat trauma injuries for
extended periods of time.
To monitor stocks of medical supplies in field and other medical kits and submit requests for purchase
of supplies, this included the field ambulance and the equipment therein.
Conduct evaluations of medical facilities in the teams’ areas of operations and make
recommendations regarding the most suitable facilities for various injuries.
Develop and provide appropriate health plan for the program.
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Curriculum Vitae – Mark Jansen van Rensburg Updated 01/12/2010
Keep abreast of new developments in the medical field and update/train team medics and SOPs as
appropriately.
Undertook medical examinations and reported as part of the process of investigation following
injuries or illnesses to all staff.
Liaison with other medical organizations in areas of operations to ensure emergency medical
evacuation plan is properly set up.
Assist with electronic mapping programs - Terrasync software on the Trimble Differential GPS system.
Procurement and logistics of all equipment and supplies for our team in Sudan.
H.R. functions in respect to UN expatriates and national staff members.
Remote camp set up and operational infrastructure and further assisted with setting up the radio
communications, wireless networking and Internet Satellite Systems.
OR Tambo International Airport Medical Clinic www.amiplc.com
November 2003 to January 2005
Airport Medic
Planning, implementation, monitoring, evaluating and logistics
Policies, protocols and SOP’s
Co-ordination with allied stake holders
Liaise with traffic department, fire department and disaster management
Inter facility transfers, pre-hospital care
Disaster Management
Supervise maintenance and servicing of medical equipment
Continued training - Best practices in emergency medical and critical care
Control and issuing of scheduled drugs under United Nations protocols
Administer Vaccinations
Mchunu, Mashinini and Associates (Kaduna State of Nigeria) www.inecnigeria.org
September 2002 to March 2003
Facility and Project Manager for Nigerian Presidential Elections
Facilitated the capturing of a biometric fingerprint identification system and database for over
5million citizens for the NIEC Presidential Voters Register.
On contract and based in Kaduna State of Nigeria.
Prepare and implement the contract requirements including reaching agreements with the sub-
contractor.
Liaise with all the appropriate structures and organizations that work within the industry.
Daily provision and feedback of appropriate reports to management.
Management of financial and commercial aspects of the project.
Client liaison and relationship management.
Management of suppliers, subcontractors and other role players.
Training and development of Nigerian staff members.
Oversee the project - Processing the computerized voters roll for the 2003 Presidential Elections.
Supervision of the electronic scanning of voter’s registration forms on the SCANMAX 2000
Scanners.
Management and Administration of voters’ data on the Oracle Database Server.
Oversee the successful processing of approximately 80 million records.
Verification of fingerprint data on the Biometric Fingerprint Verification System with the use of the
AFIS Server.
Ensure project deadlines and completion thereof.
Supervision of Staff compliment – 8 dayshift and 8 nightshift staff.
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Curriculum Vitae – Mark Jansen van Rensburg Updated 01/12/2010
Comcel 4 (SITA Government contract) www.sita.co.za
August 2002 to September 2002
Contracted to South African Police Services - Installation of new systems.
Clearing Support Services (Pty) Ltd www.csscpt.co.za
January 1998 to November 1999
Computer Software Service and Support Manager
Supervise employees and responsible for taking a lead role in the application and support of systems.
Installation and process definition of freight related software for customs clearing and forwarding
programs.
Customer interaction and relationship management.
Resolve problems by providing operational advice.
Maintenance of operating systems that included MS DOS, Novell, Windows 3.11, Windows 95/98 and
Windows NT4.0.
Extensive travelling to Johannesburg, Pretoria, Durban, Cape Town, Zimbabwe and Botswana.
Nashua Business Systems Pretoria www.nashua.co.za
June 1996 to December 1997
Sales and Project Manager
Implementation of the I.T. Department.
Sales and servicing of computer systems.
Point-of-sales systems.
South African National Defence Force (SA Army) www.dod.mil.za
July 1981 to March 1996
Operations Sergeant-Major and Provincial IT Manager
Chief Personnel Officer of the Personnel Administrative Department controlling the Permanent
Force, Civilian, National Service and Labor Relation Administration.
Structuring of Personnel.
Personnel Operations Sergeant-Major of Kwazulu-Natal South Africa.
Operations Coordinator of deployment and movement of Defence Force personnel.
Processing of National Defence Force Identity Cards, computer documentation and maintaining
security levels.
Personnel Operational Sergeant Major for presidential government elections, voting stations.
Top Secret Security Clearance from National Intelligence.
Information Technology Manager and Network System Administrator.
Microsoft Office and Coral Office software instructor.
Project Management (I.T. Management for the LANA – Local Area Network Administrator).
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