Nonprofit Category

Baldrige National Quality Program 2009 Malcolm Baldrige National Quality Award Nonprofit Category Baldrige National Quality Program 2009 Addition of Nonprofit Category    2004: Legislation authorized Baldrige Program to expand to include nonprofit organizations 2006: Appropriation provided funding for nonprofit category 2007: First two nonprofit Baldrige Award recipients named Baldrige National Quality Program 2009 Eligible Organizations  U.S.-based nonprofit, public, private, or government organizations are eligible. The following are examples – local, state, and federal organizations; – trade associations; – charitable organizations; – social service agencies; – credit unions; and – professional societies Baldrige National Quality Program 2009 Baldrige and the Nonprofit Sector  Health care and education organizations have applied since 1999 Nonprofit organizations have benefited from use of the Criteria  Baldrige National Quality Program 2009 Preparation for the Nonprofit Category     Conducted a nonprofit pilot program Applicants participated in full award process, including site visits—if selected Adjusted the eligibility rules that are not specific to nonprofits Broad definition, fees, other rules Baldrige National Quality Program 2009 Changes to the Criteria to include Nonprofit Organizations  Language adjusted throughout the Criteria booklet Some Item notes modified or added   Revisions made to several glossary terms Baldrige National Quality Program 2009 Issues Addressed Through the Criteria for Performance Excellence Competition Workforce Customers Profits Products Collaboration Includes Volunteers Stakeholders Budgets Programs Baldrige National Quality Program 2009 2007 Nonprofit Applicant Data     1st year for nonprofit category competition 13 applications were received 4 applicants received site visits 2 organizations received the Award Baldrige National Quality Program 2009 2007 Award Recipients― Nonprofit   City of Coral Springs, Coral Springs, Florida U.S. Army Armament Research, Development and Engineering Center (ARDEC), Picatinny Arsenal, New Jersey Baldrige National Quality Program 2009 City of Coral Springs― Background     City government follows a corporate management model 4th largest city in Broward County and 13th largest in Florida Workforce composed of approximately 1,100 employees and 700-plus volunteers Multiple facilities including fire and police stations, parks, sports complex, and conference center Baldrige National Quality Program 2009 City of Coral Springs―Highlights     Strong financial performance―AAA bond rating from major rating agencies Customer focus commitment――Slice of the Springs‖ meetings Public safety improvements―tenth lowest crime rate overall in the United States High employee satisfaction―90 percent or higher for ten consecutive years Baldrige National Quality Program 2009 ARDEC―Background    R&D center for armaments used by the U.S. Army, Special Operations Command, and other organizations Over ten years, ARDEC has developed and released more than 20 products that have provided U.S. troops with ―world’s-best‖ capabilities Workforce of 2,971 in five locations: NJ, MD (two sites), IL, and NY Baldrige National Quality Program 2009 ARDEC―Highlights      Revenue growth―$600M in FY2001 to $1.2B in FY2007 Benchmark in technology transfer―approx. 75% of technology projects transition into development Army Research and Development Lab of the Year Workforce engagement exceeds productivity and quality benchmarks―job satisfaction 92% in FY2007 SWORDS robot―a ―most amazing invention‖ Baldrige National Quality Program 2009 Resources for More Information  Most Baldrige National Quality Program (BNQP) documents are available in printed form and on the BNQP Web site. To obtain these documents, call (301) 975-2036, send an e-mail to baldrige@nist.gov, or visit www.nist.gov/baldrige. 