Spore Trouble-Shooting and Service Assistance 1. Serial Codes 1.1 Serial codes and an online connection are required to install the game. If your serial code sticker is missing please phone (02) 9288 3932 before Friday 5 September 2008 and a new code will be issued. 2. Assistance Required – Order of Help 2.2 If you need help with your version of Spore Creature Creator, please take the following steps: a) For commonly encountered problems and general frequently asked questions, visit www.couriermail.com.au/spore b) For free technical support help via email, contact EA email customer support: email@example.com. c) For technical support via telephone, phone Electronic Arts Australia Customer Support Hotline: 1902 261 600 N.B. Sirius calls charged at $2.48 per minute, GST inc. Calls from Mobile and Public phones higher (If you are under 18 years of age parental consent is required). Operating hours from 9am to 6pm Monday to Friday, as well as pre- recorded information 24 hours a day. 3. Online Tutorials 3.1 Visit http://www.spore.com/comm.tutorials for tutorials on how to use some of the features of the software tool to make fantastic creatures. 4. System Requirements 4.1 System Requirements Windows XP 2.0 GHz P4 processor or equivalent 512 MB RAM A 128 MB Video Card, with support for Pixel Shader 2.0 The latest version of DirectX 9.0c At least 300MB of hard drive space for installation, plus additional space for created creatures. Windows Vista 2.0 GHz P4 processor or equivalent 768 MB RAM A 128 MB Video Card, with support for Pixel Shader 2.0 At least 300MB of hard drive space for installation, plus additional space for created creatures. Mac OSX Mac OS X 10.5.3 Leopard or higher Intel Core Duo Processor 1024 MB RAM ATI X600 or NVidia 7300 GT with 128 MB of Video RAM, or Intel Integrated GMA X3100 At least 345MB of hard drive space for installation, plus additional space for created creatures. This game will not run on PowerPC (G3/G4/G5) based Mac systems (PowerMac). Integrated Video Cards Intel Integrated Chipset, GMA 950 for Windows, GMA X3100 for Mac OS X Dual 2.0GHz CPUs, or 1.7GHz Core 2 Duo, or equivalent Supported Video Cards ATI Radeon (TM) series 9500, 9600, 9800 X300, X600, X700, X800, X850 X1300, X1600, X1800, X1900, X1950 2400, 2600, 2900 3650, 3850 NVIDIA GeForce series FX 5900, FX 5950 6200, 6500, 6600, 6800 7200, 7300, 7600, 7800, 7900, 7950 8400, 8500, 8600, 8800 Windows: Intel(R) Extreme Graphics GMA 950, GMA X3000, GMA X3100 Mac OS X: Intel(R) Extreme Graphics GMA X3100 On the Mac, this game will not run on the GMA 950 class of integrated video cards. Laptop versions of these chipsets may work, but may run comparatively slowly. Standalone cards that are installed in vanilla PCI slots (not PCIe or PCIx or AGP), such as some GeForce FX variants, will perform poorly. Integrated chipsets such as the ATI xpress 200 and the NVIDIA TurboCache variants will have low settings selected, but will run satisfactorily.