Spore Trouble-Shooting and Service Assistance

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					                Spore Trouble-Shooting and Service Assistance


1.     Serial Codes
1.1    Serial codes and an online connection are required to install the game. If your
       serial code sticker is missing please phone (02) 9288 3932 before Friday 5
       September 2008 and a new code will be issued.

2.     Assistance Required – Order of Help
2.2    If you need help with your version of Spore Creature Creator, please take the
       following steps:
       a)      For commonly encountered problems and general frequently asked
               questions, visit www.couriermail.com.au/spore
       b)      For free technical support help via email, contact EA email customer
               support: easupport@sirius.com.au.
       c)      For technical support via telephone, phone Electronic Arts Australia
               Customer Support Hotline: 1902 261 600 N.B. Sirius calls charged at
               $2.48 per minute, GST inc. Calls from Mobile and Public phones
               higher (If you are under 18 years of age parental consent is required).
               Operating hours from 9am to 6pm Monday to Friday, as well as pre-
               recorded information 24 hours a day.

3. Online Tutorials
3.1    Visit http://www.spore.com/comm.tutorials for tutorials on how to use some of
       the features of the software tool to make fantastic creatures.

4. System Requirements
4.1    System Requirements

       Windows XP
       2.0 GHz P4 processor or equivalent
       512 MB RAM
       A 128 MB Video Card, with support for Pixel Shader 2.0
       The latest version of DirectX 9.0c
       At least 300MB of hard drive space for installation, plus additional space for
       created creatures.

       Windows Vista
       2.0 GHz P4 processor or equivalent
       768 MB RAM
       A 128 MB Video Card, with support for Pixel Shader 2.0
       At least 300MB of hard drive space for installation, plus additional space for
       created creatures.

       Mac OSX
       Mac OS X 10.5.3 Leopard or higher
       Intel Core Duo Processor
       1024 MB RAM
       ATI X600 or NVidia 7300 GT with 128 MB of Video RAM, or Intel Integrated
       GMA X3100
       At least 345MB of hard drive space for installation, plus additional space for
       created creatures.
       This game will not run on PowerPC (G3/G4/G5) based Mac systems
       (PowerMac).
Integrated Video Cards
Intel Integrated Chipset, GMA 950 for Windows, GMA X3100 for Mac OS X
Dual 2.0GHz CPUs, or 1.7GHz Core 2 Duo, or equivalent

Supported Video Cards
ATI Radeon (TM) series
9500, 9600, 9800
X300, X600, X700, X800, X850
X1300, X1600, X1800, X1900, X1950
2400, 2600, 2900
3650, 3850

NVIDIA GeForce series
FX 5900, FX 5950
6200, 6500, 6600, 6800
7200, 7300, 7600, 7800, 7900, 7950
8400, 8500, 8600, 8800

Windows:
Intel(R) Extreme Graphics
GMA 950, GMA X3000, GMA X3100

Mac OS X:
Intel(R) Extreme Graphics
GMA X3100
On the Mac, this game will not run on the GMA 950 class of integrated video
cards.

Laptop versions of these chipsets may work, but may run comparatively
slowly. Standalone cards that are installed in vanilla PCI slots (not PCIe or
PCIx or AGP), such as some GeForce FX variants, will perform poorly.

Integrated chipsets such as the ATI xpress 200 and the NVIDIA TurboCache
variants will have low settings selected, but will run satisfactorily.

				
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Jun Wang Jun Wang Dr
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