Asterisk as One Stop Solution for All The - Asterisk

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					                 Asterisk
One Stop Solution for All The Telecom Needs




               Mitul Limbani
            <mitul@enterux.com>
    Asterisk
   What is Asterisk?
   Asterisk based Solutions.
         Call center
         IP PBX
         IVR Solutions
         Voicemail system
         Media Gateway
         Interactive Video IVR
               Applications
         Video Surveillance System
         Conference Bridge
               How a Conference Bridge can Help you?
         Video Conference Solution
         Calling Card Solution
         Soft switch
         Queries ?



                                      Private & Confidential
What is Asterisk?
   Asterisk is the world’s leading open source telephony engine and
    tool kit. Offering flexibility unheard of in the world of proprietary
    communications, Asterisk empowers developers and integrators
    to create advanced communication solutions...for free.


   Asterisk® is released as open source under the GNU General
    Public License (GPL), and it is available for download free of
    charge. Asterisk® is the most popular open source software
    available, with the Asterisk Community being the top influencer in
    VoIP.




                               Private & Confidential
Asterisk in the call center
   Asterisk has been adopted by call centers around the world based on its flexibility. Call
    center and contact center developers have built complete ACD systems based on
    Asterisk. Asterisk has also added new life to existing call center solutions by adding
    remote IP agent capabilities, advanced skills-based routing, predictive and bulk dialling,
    and more.
   Our open-source software suite includes everything a call center would want - from
    Agent specific call statistics to Queue statistics.
   Call Center Solution features:
       Agent Performance Data
       Queue Statistics (Abandon rate, average wait time, etc.)
       Multiple Queues and incoming lines
       Voicemail for individual agents, and after-hours voicemail.
       Call distribution logic (Round-Robin, Next-Available Agent, etc.)
       Auto-Attendant & Complex IVR
       Recording, Monitoring, and Barge features
       Single server solution for 20-100 users.
       Multi-server solution for 100+ users.


                                          Private & Confidential
Asterisk as a switch (IPPBX)
   Asterisk can be configured as the core of an IP or hybrid PBX, switching
    calls, managing routes, enabling features, and connecting callers with
    the outside world over IP, analog (POTS), and digital (T1/E1)
    connections.

   Asterisk runs on a wide variety of operating systems including Linux,
    Mac OS X, Open BSD, Free BSD and Sun Solaris and provides all of
    the features you would expect from a PBX including many advanced
    features that are often associated with high end (and high cost)
    proprietary PBXs. Asterisk's architecture is designed for maximum
    flexibility and supports Voice over IP in many protocols, and can
    interoperate with almost all standards-based telephony equipment using
    relatively inexpensive hardware

   IP PBX system based on Asterisk™ Open Source PBX Software. With
    unlimited extensions, voicemail, music on hold, call parking, and many
    other features.


                                Private & Confidential
Asterisk as a IVR Solution
   Interactive Voice Response (IVR) is the technology that let you
    interact with a menu uses a touch-tone telephone. It is very easy
    to set-up such a menu with Asterisk. In telephony, interactive
    voice response, or IVR, is a computerized system that allows a
    person, typically a telephone caller, to select an option from a
    voice menu and otherwise interface with a computer system.

   Short for Interactive Voice Response, a telephony technology in
    which someone uses a touch-tone telephone to interact with a
    database to acquire information from or enter data into the
    database. IVR technology does not require human interaction
    over the telephone as the user's interaction with the database is
    predetermined by what the IVR system will allow the user access
    to.


                             Private & Confidential
Asterisk Voicemail System
   Password protected
   Separate away and unavailable greetings
   Default or custom greetings
   Multiple mail folders
   Web interface for checking of voicemail
   E-mail notification of voicemail with audio file attachment
   Voicemail forwarding
   Visual message waiting indicator (MWI)
   Message waiting stutter dialtone
   The number of messages for each voice mailbox is limited to 99
    messages. Starting with Asterisk 0.7.1 the system now plays a
    prompt warning the user that the mailbox is full and cannot
    record any more messages.


                             Private & Confidential
Asterisk as a Media Gateway

   It can also be built out as the heart of a media gateway,
    bridging the legacy PSTN to the expanding world of IP
    telephony. Asterisk’s modular architecture allows it to
    convert between a wide range of communications
    protocols and media codecs.




                          Private & Confidential
    Asterisk in Interactive Video IVR
   Asterisk is a complete PBX in software. Asterisk runs on BSD Unix, Linux, and Mac OSX
    and provides all of the features you would expect from a top of the line hardware-based
    PBX. Asterisk supports VoIP in many protocols, and can interoperate with almost all
    standards-based telephony equipment using relatively inexpensive hardware. Among it's
    many features, Asterisk provides IVR capabilities.
   Interactive Video IVR is an exciting new technology that combines the simplicity of
    traditional interactive voice IVR with the advanced video capabilities offered by 3G
    handsets.
   The Interactive applications are delivered to the end-user over a standard 3G video call,
    using existing, mandatory 3G standards. This means that video IVR applications work
    same on all the handsets. There is no need to repurpose content for different handsets.
   One of the great advantages of Interactive Video IVR is that it places all the application
    logic on the server.
   As Interactive Video IVR uses standard video calls as the delivery medium, the end-
    users do not need to download or install anything on their phones to access the
    applications. Just dial and play!
   Our high quality compositing and real-time compression engine can seamlessly blend and
    mix pre-recorded video, live video, images, audio and real time rendered graphics.


                                        Private & Confidential
Interactive Video IVR - Applications
   Applications where Interactive Video IVR can make a big difference
    include;
     Gaming

     Security

     Video Chat

     Participation TV

     Access Exclusive Videos

     Games and Quizzes

     Video Mailbox

     Information retrieval




                              Private & Confidential
Asterisk in Video Surveillance System
   Surveillance becomes proactive with intelligent video surveillance technology.
   Intelligent video surveillance system is designed to actively and rapidly scan
    though video feeds to monitor and detect such suspicious activities and
    behaviours as a person entering an unauthorized areas, a bag left
    unattended, or an individual loitering.
   The use of surveillance camera systems can alert you before threatening
    situations worsen, as well as provide you with an important record of events.
   Monitoring your store or business can be invaluable, in identifying and
    apprehending thieves and vandals. The prevention or resolution of just one
    crime would be enough to pay for video surveillance system equipment many
    times over.
   Surveillance for a High-Tech world
       As our world becomes more digitalized, your options for Surveillance
        Video equipment become more multifunctional.


                                  Private & Confidential
Conference Bridge
   Conference calls were done by a single instigator contacting all of
    the participants in what was essentially an expanded version of
    three-way calling.
   The conference bridge was developed to eliminate this time
    consuming and (in the case of long-distance calls) costly process.
   The bridge serves as a hub for several callers to connect to via a
    specific telephone number and security code so that instead of a
    single user contacting all of the participants the participants can all
    connect themselves to the conference.
   A number of conference bridges also have advanced features
    including scheduling software integrated into the unit and an
    autodialler that can be programmed to automatically contact all of
    the conference participants at the same time.


                                Private & Confidential
How a Conference Bridge Can Help You?
   By utilizing a conference bridge for calls, companies can save time
    in getting everyone connected and get right to the heart of the
    business at hand.
   A bridge featuring a scheduler and autodialler can increase this
    productivity even more by organizing conference calls across
    multiple time zones if necessary and automatically contacting the
    various offices, agents, and clients who are scheduled to take part in
    the call.
   This can be especially useful for those businesses who regularly
    conference with clients, as it saves the client the trouble of dialing in
    to the bridge and eliminates any potential long distance charges that
    the client might otherwise incur.


                                Private & Confidential
Asterisk in Video Conference Solution
   What is Video Conferencing?
        Video Conferencing in its simplest form is the use of visual and audio technology to
         enable people in different locations to communicate, as if they were in the same
         room, through the use of cameras, monitors or screens.
        Participants in such a meeting can also share documents, spreadsheets and images,
         depending upon the quality of the network links and the equipment used.
       Features:-
        Reduce travel costs
        Accelerate decision making
        Provide enhanced control of projects
        Improve use of executive time
        Provide cost-effective training to remote locations
        Be used as a medium to conduct interviews
        Reinforce close relationships with suppliers, clients and remote staff
        Provide you with the capability to respond to a communication need immediately

                                         Private & Confidential
Asterisk Calling Card Solution
   Asterisk Calling Card is an AGI script and PHP application which greatly handle the complete
    Calling Card System. Asterisk Calling Card is distributed under GNU GPL.
   FEATURES - AGI :
       Authenticate with the use of a Card number, the Card number can also be defined as account
        code into sip.conf, iax.conf, etc..
       Take care of multiple calls using the same Card number
       Caller gets informed about his credit and announce the remaining credit
       Caller is requested to enter a destination number
       Announce the maximal call time for the given destination number
       It calculates the remaining duration of the actual call (based on tariff rate tables), informs the
        caller about this and sets a time out
       Interrupt the call if the card balance gets zero and also warn the caller about the call interrupt 60
        & 30 seconds before the call gets interrupted
       It connects the Caller to the destination through the configured trunk
       After disconnecting the call AGI updates the credit and stores the concerning Call-Detail-
        Records with CallingPartyNumber, Called Party Number, Call Setup Time, Duration, Charge
        and the remaining credit
       Solution customization is available on all calling card system to meet your business needs.


                                             Private & Confidential
Asterisk as a Soft Switch
   Support for multiple Protocols.
             IAX™ (Inter-Asterisk Exchange), H.323, SIP (Session Initiation Protocol),
             MGCP (Media Gateway Control Protocol), SCCP (Cisco® Skinny®)
   Support for multiple Codecs.
             ADPCM, G.711 (A-Law & u-Law), G.722, G.723.1 (pass through), G.726,
             G.729 (through purchase of a commercial license), GSM, iLBC, Linear, LPC-
              10, Speex.
   Support for multiple Traditional Telephony Infrastructure.
             E&M, E&M Wink, Feature Group D, FXS, FXO, GR-303,
             Loopstart, Groundstart, Kewlstart, MF and DTMF support,
             Robbed-bit Signalling (RBS) Types
             PRI Protocols
             4ESS, BRI (ISDN4Linux), DMS100, EuroISDN,
             Lucent 5E, National ISDN2, NFAS



                                     Private & Confidential
Asterisk as a Soft Switch
   Support for Database Integration

   Interoperable with various Production Grade Open Source Proxy Server.
             SER, Open SER, Gatekeeper, etc.

   Internally support for Application
             Voicemail, Call Transfer, Music on Hold,

             Caller ID, SMS Messaging, DUNDi.

   Further customization as per requirement using complex Dial plans,
    AGI(Asterisk Gateway Interface) and C – Level Asterisk API.




                                      Private & Confidential
For Any Queries

                 Contact Us:-
   Enterux Solutions (Corporate Office)
    110 Reena Complex, Opp. Nathani Steel,
       Vidyavihar (W), Mumbai, 400 086.
           http://www.enterux.com/

       Contact Name:- Mr. Mitul Limbani
        Email ID:- mitul@enterux.com
          Phone : +91-98203 32422

                  Private & Confidential

				
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