Slide 1 - Agency for Workforce Innovation

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					Veterans’ Program Services in the
     One-Stop Environment
  Veterans’ Program Regional Training
      Summer Sessions PY2010

               Training Objectives
These are our objectives:

Awareness of the Veterans’ Program Mission
Comprehension of Veterans’ Staff Roles & Responsibilities
Understanding of the Priority of Veteran Services
Understanding the Importance of Intensive Services
  Case Management Tools in EFM
Awareness of USDOL/VETS Expectations
Understanding of State Strategies for Success
Awareness of Additional Veteran Programs
Awareness of the State’s Areas of concern

 Florida’s Veterans Program Mission
The mission of the Agency for Workforce Innovation’s
(AWI) Veterans’ Program:

To promote and maximize the employment of Florida's
veterans, especially veterans with barriers to employment,
utilizing the complete menu of One-Stop Career Center

       USDOL/VETS Overview & Concerns

The U.S. Department of Labor (DOL), Veterans'
Employment and Training Service (VETS) offers employment
and training services to eligible veterans through a non-
competitive Jobs for Veterans State Grants Program.

DOL/VETS offers competitive grants ( HVRP & VWIP)

Reporting, Desk Audit Tool, and Technical Assistance Visit

      State’s Areas of Concerns
Focus for the State Veterans’ Program:

Reducing services to non-veterans
Follow-up on referrals and Job Developments contacts
Case management to veterans with barriers to
Contacting self-registered veterans
Verifying registrations
Direct placement requirements by RWB
Your feedback

   DVOP Roles and Responsibilities

Disabled Veterans Outreach (DVOP) staff focus on providing
intensive services to veterans with priority to Special
Disabled, Disabled veterans and other eligible veterans.

DVOP staff will facilitate services to veterans with barriers to
employment and with special workforce needs, through case

  DVOP Roles and Responsibilities

DVOP activities and services include:

Referral of veterans to supportive services
Referral of veterans to job-focused and outcome-driven
 training, certification, etc.
Job development services and employer visits
Job Referrals
Maintain up-to-date Network Guide

    DVOP Roles and Responsibilities
DVOP staff will conduct outreach to locate veterans with
special needs at the following organizations and/or

Vet Centers, VA Medical Centers and Outpatient Clinics
Satellite offices
HVRP Projects: Tampa, Cocoa Beach and Tallahassee
Homeless Shelters
Community based and civic organizations
Veterans' Service Organizations
Veteran Service Officers (VSO) offices

   DVOP Roles and Responsibilities
Outreach (con’t):

Workforce Partners and Service Providers
Veterans’ Affairs Educational Coordinators
Faith-Based Organizations
Reserve and National Guard units
Venues and locations where veterans congregate
Universities, Colleges and Community Colleges to solicit VA
Work-Study Assistants

   LVER Roles and Responsibilities

Local Veterans Employment Representatives (LVERs) will
ensure that veterans are provided the full range of priority
workforce services in the One-Stop Career Center, providing
functional oversight over the Veteran's Program.

LVERs also serve as advocates for employment and training
opportunities with businesses, industries and community

   LVER Roles and Responsibilities
LVER activities and services include:

Conduct Job Search Workshops
Provide job development and job referrals
Provide career and vocational guidance
Provide Labor Market Information (LMI)
Refer veterans to supportive or remedial services
Provide intensive services to newly/recently separated

   LVER Roles and Responsibilities

LVER activities and services include (con’t):

Conduct TAP workshops
Conduct Veterans' Program training for all One-Stop
 Career Center associates
Develop and maintain updated (quarterly) Federal
 Contractor List
Refer veterans to job-focused and outcome-driven training,
 certification, etc.

   LVER Roles and Responsibilities

LVER Advocacy Role for Veterans:

Plan, conduct and participate in Job Fairs for veterans
Contact Unions, Apprenticeship Programs, Chambers of
 Commerce, Economic Development Units, etc.
Contact employers to develop employment opportunities for
Coordinate with and participate in Business Services
 Sections outreach within the One-Stop Career Center

    LVER Roles and Responsibilities
LVER Advocacy Role for Veterans:

Facilitate and participate in Employer Mass Recruitments
  for new and expanding firms
Facilitate and maintain Employer Recruiting Agreements
Conduct presentations on Florida’s Veterans' Program and
  services to veterans at the RWB board meetings
Contact Reserve and National Guard Units
Contact other venues and organizations providing services
to veterans.

             DVOP/LVER staff Training
Required Training: All DVOP and LVER staff will take the
required courses at National Veterans’ Training Institute
(NVTI) within three years of their initial appointment. Selection
is based on date of hire, in most cases.

Courses offered:
     Orientation to Veteran Services (on-line) ***
     Veterans’ Benefits Online (voluntary enrollment)
     Labor & Employment Specialist (LES) required for all staff
     Case Management (CM) required for DVOPs
     Transition Assistance Program (TAP) (for staff designated to
      facilitate TAP classes) required for TAP facilitators
     Promoting Partnerships for Employment (PPE) required for LVERs

*** Prerequisite to LES                                            15
                 Program Reminder

Priority of service changes, effective January 19, 2009,

Identifying and informing Covered Persons
Implementing Priority of Service
Responsibilities of states and localities (One-Stop’s)
Monitoring compliance with Priority of Service
Data collection and reporting on Priority of Service

                    Priority of Service
               Identifying and Informing Covered Persons

Florida’s eligible veterans and eligible persons are to be
notified of programs and/or services available at the point of

Points of Entry include;

Physical locations, such as One-Stop Career Centers
Web sites
Career/Jobs Fairs
Mass Recruitments

                   Priority of Service
                          Service Delivery

Point of Service Entry using EMF:

75% of veterans have self-registered in EFM versus receiving
staff-assisted registrations at the One-Stop

                     Priority of Service
                            Service Delivery

Florida uses the Employ Florida Marketplace (EFM) as the
employment service delivery system.

EFM’s features include: Identifying all self-registered
veterans and eligible spouses, which includes Unemployment
Insurance (UC) Migration.

A messaging system: Direct communication with veterans,
providing information on job alerts, job fair and veterans
related information.

Virtual Recruiter: A search agent that automatically reviews
job postings and notifies the client of jobs that match their skills
   Priority of Service
          Service Delivery   20
                  Priority of Service
                        Service Delivery

Employ Florida Market Place (EFM):

Newly registering veterans and eligible spouses are
presented with a new “Veteran Priority of Service”
button option, so that they may receive information
concerning their entitlements.

Priority of Service
    Service Delivery

                     Priority of Service
                           Service Delivery

When clicked, the Florida Veteran Priority of Service page
will be displayed. The same information is located on EFM
Veteran Service page.

EFM Service code 089: Notification of Veteran Priority of
Service is added to the service plan after a veteran self-

EFM Service code 189: Notification of Veteran Priority of
Service, is to be added when a staff assisted service is
provided to veterans and eligible spouses.

                     Priority of Service

Regional Workforce Boards have been notified of the Priority
of Service button and associated service codes in the EFM

All One-Stop staff have been trained on these additions

For monitoring proposes: The Priority of Service codes 089
and189 will be reviewed during State monitoring and VETS
Technical Assistance visits.

                           State Negotiated PY 2008-09 Performance Measurement Targets

Disabled Veterans EER                                                                    55%

Disabled Veterans ERR                                                                    78%


Recently Separated Veterans EER                                                          60%

Recently Separated Veterans ERR                                                          79%

DVOP/LVER Consolidated
Veteran EER-Weighted                                                                     60%

Veteran ERR                                                                              78%

Veterans’ Average Earnings (AE)                                                          $14,298

Performance Targets for One-Stop Services for Veterans

Veterans Entered Employment Rate (EER)                                                   57%

Veterans Employment Retention Rate (ERR)                                                 78%

Veterans Average Earning (AE)                                                            $13,500

Disabled Veterans EER                                                                    53%

Disabled Veterans ERR                                                                    79%
Disabled Veterans AE                                                                     $14,781
       Performance Measurements
Weighting: Assures that special consideration is given to
veterans requiring intensive services.

The difference between the un-weighted Entered
Employment Rate (EER) and the weighted EER reflects the
proportion that veterans who entered employment after
receiving intensive services represent among all veterans
who entered employment.

VPL 05-08 Wtd-EER Calculation - Tool
               Intensive of Services
All veterans who are pursuing employment will be registered in
Employ Florida Marketplace (EFM) system.

Veterans with barriers to employment will be provided with
the necessary initial assessment and the required documented
intensive services in addition to case management where

“Note” Case Management can be established in the EFM.
Assessments and Individual Employment Plans (IEP) can be
created in EFM.

  Case Management Services

       The EFM Case Management Tools
Presentation is provided in the companion training
    PowerPoint entitled IEP Training – Vets.

           Strategies for Success
Educate staff/partners (One-Stop Career Center associates,
 managers, LVERs, DVOPs, etc.)
Stay current on veteran related programs; local, state and
Ensure staff have access to job tools: updated computer
 equipment, Internet, e-mail, training, etc.
Effective marketing: planned and coordinated employer
 visits benefits One-Stops as well as veterans
Marketing One-Stops to veterans: serving employed as well
 as unemployed veterans
DVOP/LVER staff coordinate and effectively communicate
 with RWB One-Stop Center managers on veterans’ issues
            Strategies for Success
Marketing plans raise awareness among employers about
veterans as well as One-Stop Career Center services.

Examples include, but not limited to:
Job/Career fairs
Employer visits
Media outlets (coordinate with RWB management)
Community groups, Military organizations and service

  Strategies for Success

    Follow-up !
 Follow-up !!
Follow-up !!!
       Additional Veteran Programs
Homeless Veterans’ Reintegration Program (HVRP)
Veterans’ Workforce Investment Program (VWIP)
Military Family Employment Advocacy (MFEA) program
VA Vocational Rehabilitation and Employment (VR&E)
Transitioning Incarcerated Veterans’ Program (TIVP)
VA work study program
Transition Assistance Program (TAP)

       Additional Veteran Programs
Five VR&E locations in Florida:

Toni Washington, VR&E Lead DVOP
Regional VR&E locations:
  St. Petersburg
  Ft. Lauderdale

       Additional Veteran Programs
Transition Assistance Program (TAP): Assists separating
military members and their spouses, in their transition to
civilian society, at 12 TAP sites in Florida.

Pensacola NAS                            Eglin AFB
Hurlburt AFB                             Tyndall AFB
Mayport NAS                              Jacksonville NAS
Patrick AFB                              MacDill AFB
U.S. Southern Command (Miami)            Key West NS
U.S. Coast Guard (Miami)                 Whiting Field

   American Recovery and Reinvestment Act 2009

SEC.1221: Incentives to hire unemployed veterans
through Work Opportunity Tax Credit (WOTC)
   Qualified veteran within five years
   Disabled veteran
    Added Unemployed Veteran

SEC. 2002. Increases in unemployment compensation
   State Law provision plus an additional $25

   Employ Florida Marketplace (EFM)
Additional EFM helpful features:
Veteran registration, including skill profile
Case Management, create Individualized Employment Plan
Provide meaningful service (services with asterisks
 in EFM commence or extend participation of the veteran)
Accurate and concise case notes in EFM
Resume builder
Veteran File Search and Skills/Job matching
Identify self-registered veterans
Client messaging for effective communication
Alerts as reminders or triggers to veterans
We discussed the following objectives:

Awareness of the DOL Veterans Grant
Understanding of case management
Understanding of the Priority of Veteran Services
Comprehension of the roles and responsibilities of the
Understanding of State strategies for success
Awareness of additional veteran programs
State areas of concern

                     Contact Information
Shawn Forehand                           Michael Murphy
State Veterans Programs Coordinator      (850) 921-3867
(850) 245-7424                           Fax: (850) 921-3495      

AWI Veterans’ Workforce program Resources

DOL Vets Veterans Program Letters

Student Veterans of America