smollangroup People and Technology - Powering Brands TM Information. Insights. Innovations : : Fourth Quarter 2007 ROCKFACE @ the SSM is smokin’ BRAND ALLIANCE is in the fun zone READ ABOUT SMOLLAN’S BEE SHARE Engen scores a GOAL! TRUST! Build Your Dreams Winners celebrate the passion and stories of 20 of our great people LOOK OUT FOR THE ANSWERS TO FREQUENTLY ASKED QUESTIONS ABOUT SMOLLAN’S PENSION FUND contents Looking inside FIELD SERVICES SSM - Conference was a smokin’ affair and 4 Build Your Dreams winner Eugene Luphoko UCM - UTD and Large Local go on their best 6 teambuilding breakaway yet TBFS - News & Successes, Regional Breakaway, 8 Learnership Candidate Bongani Ngubane and Build Your Dreams competition finalists PFMS - News, stories of winners and entrants 12 in Build Your Dreams Competition, Good Fellows golf club give back to the 4 16 community and Mbokodo on the roll FIELDMARKETING PLUS 15 Engen Fieldmarketing scores a GOAL! BRAND ACTIVATION 16 What’s new at BRAND ALLIANCE? OE 17 BEE Share Trust FAQ’s - Smollan Pension centre stage! celebrating the passion 18 18 Build Your Dreams celebrates the winners LIVE 20 HIV also needs food as treatment CELEBRATING DIVERSITY 21 Spirit of Togetherness Holistic Approach to Business IT/QMS 23 Meet the team THE LAST WORD 22 24 Mike Lawson’s Industry Insight 2 WELCOME “An exceptional human platform – that’s what our competitive advantage is Expanding all about.” our Horizons Chris Olivier T he Smollan Group has had the privilege of being the foremost player in South Africa for many years. However, this does not mean that we can rest on our laurels and assume that we will retain our position forever. We need to continue to grow and an obvious area for growth, and one that Smollan is actively targeting, is that of international expansion. It has become apparent during our investigations into the possibility of moving into other geographies, that the services we offer in South Africa are very applicable to other developing countries. As exciting as it is to move into new countries, we need to also consider the implications of this. Suddenly we are no longer only competing with local, known competitors. International expansion means that we need to be able to provide services which provide better value than our rivals - competitive advantage but on an international scale. However the benefit of operating in multiple markets also offers great advantage for our South African Editor’s message business. These differing markets give us access to It is with great pleasure that I introduce to you the working with international retailers that require ‘new’ look Rockface. In keeping with the times we have different levels of technology integration and service overhauled the look and feel, whilst keeping the methodologies. Having access to this, in turn, gives our articles, that I hope, you enjoy reading and find inform- South African operation the opportunity to benefit from ative. these learnings and/ or to transfer those which add to the holistic competencies of the organisation. In this edition you will notice that we highlight Living the Brand and the results of the Build Your Dreams Many of the investigations that we are currently under- competition, which was launched in honour of the taking have been introduced to us due to our strong Smollan Group's 75th birthday and culminated with the relationships with our existing clients and customers, winners being announced at the Johannesburg and where they expand they think of us to go with them. Management review on 11th September; what an Suddenly the relationship and your ongoing service incredible day that was. Congratulations to all the delivery, that you have worked hard to cultivate with your winners, you are an inspiration to us all. client, bring an expansion opportunity to the Group. As with previous issues, all contributions and comments All of us are going to have to learn to adapt to new are welcome, please submit to the editor - Kirsten Zeelie markets and new competitive forces, changes that are on firstname.lastname@example.org both exciting and hugely challenging. However, we are very clear that each country will require focussed Contact details: Kirsten Zeelie attention by its local management at all times. A brave Address: Hathorn House, 27 Hathorn Avenue , Maryvale new world is opening before us and I invite you all to Fax: (011) 485-2425 Tel: (011) 640-8057 come on the journey! Email: email@example.com “ What is Christmas? It is tenderness for the past, courage for the present, hope for the future. It is a fervent wish that every cup may overflow with blessings rich and eternal, and that every path may lead to peace. ” - Agnes M. Pharo 3 FIELD SERVICES profile on Eugene Luphoko Written by Justin Vieira The SSM team would like to congratulate Eugene Luphoko, who is the lucky winner of R 75 000 in the Build your Dreams – Win a Home competition. Eugene is a fine example of someone who has joined the company and given his full commitment to his work. He has always shown a willingness to learn and stays alert. His manager Bronwyn Jansen van Rensburg describes Eugene as ‘ambitious, hard working, direct yet tactful and a pleasure to work with'. Eugene was born in Katlehong and lived in Soweto for a short time whilst growing up before returning to Katlehong to com- plete his schooling. He completed his Matric in 1997, and thereafter enrolled for a Diploma in Marketing Management at Intec College. He was however, unable to complete his studies for financial reasons and needed to join the working world. His first job was at Meyersdal Spar where he started as a casual in 2001. He worked there until 2004 when he joined Smollan as a 'roaming' merchandiser in the Spar Division. Eugene's commitment and potential was rewarded last year when he was awarded a bursary from the Smollan Group in order to complete his studies in Marketing Management at Unisa. Eugene was thrilled to win R 75 000 this year in the Build your Dreams – Win a Home Competition. However, as it sometimes happens in life, his joy of winning the competition was tempered by the unfortunate and untimely passing away of his mother. Eugene has promised to use the money to complete the building of the family home in tribute to his beloved mom. I am sure you will all join us in wishing him everything of the best with the finishing of his family home and also with his career with the Smollan Group. [Western Cape on the move] Paul Francis has been with the business for 6 years. He started as a Fieldmarketer, progressed to an Area Marketer and after that Fieldmanager. Paul has now been promoted to Regional Manager handling the Shoprite Checkers and Spar Accounts. Rashaad Jacobs joined SSM in March 1999 as a Fieldmarketer. In August 2005 Rashaad was promoted to DC Controller at Shoprite Checkers and in June 2007 became an Admin Officer. In November 2007 Rashaad will take up his new promotion as Fieldmanager covering the bottom end. Gaynor Johnson joins us as Receptionist and comes with a strong administrative background. Jillian Nel joins us as HR Officer based in Cape Town. Prior to joining SSM, Jillian worked for the Foschini Group in their @home division of the HR Department. Daleen Thulsiapersadh moves from Receptionist into an admin position. Included in her various duties is the co- ordination of the Oceana Brands account. 5 UCM Vish Singh UTD & Large Local go on their best team building yet T Two months ago it was decided that the UTD and Large Local management teams would go away on a team building session. Vish Singh (Coastal Regional Ops Manager) agreed to be the lead organiser of the event. This was a mammoth task! Costs around South Africa were increasing and it was difficult to find a place that our management teams had not already been to in the past for similar events. The challenge was on to make this the best conference yet. Before I go any further I would like to take this opportunity to thank Deshnee Subben and Chris Pillay, without their assistance this event would not have been possible. After a lot of consideration and planning, it was decided that the Drakensburg Golf and Leisure Resort in Underberg would be the best location for our breakaway. Our plan was simple yet effective: The first and most important task on our agenda was to undertake a social responsibility project at a school in Underberg. The Manager of the Drakens- burg Golf and Leisure Resort referred us to Bergview Primary School, a facility that they also support. There are 32 children in this school between the ages of 4 and 12 years old and they come from extremely poor homes. Perhaps the sad- dest part of this is that most of these children do not have parents and only eat one meal a day. Two teachers run the school and we were told that these kids are extremely eager to learn even under their current circumstances. My objective was to go to the school and give these children something that they would never forget. It was decided that each child would receive a bag full of goodies. I would like to take this opportunity to thank all of our sponsors: Unilever for generously sponsoring the goody bags which contained a cap, a Sunsilk jersey, a Knorrox jar with 5 units of Knorrox cubes, a Sunsilk ruler, a 6 FIELD SERVICES Our objective was achieved in every way thanks to the generosity of the UTD and LLS Managers, Admin Staff and Charl Grobbelaar, our Business Unit Manager. Thank you for putting a smile on the children's faces! Each and every one of you will “My objective was to go to always be a special part of the team. the school and give these After all that hard work the day was not yet at an end. After lunch and a brief rest, Harold from Unilever, spoke to the team children something that about HIV/AIDS. Harold has been working for Unilever for almost 30 years and has great knowledge on this subject. they would never forget.” Although we all thought that we knew everything there was to know on the subject, everyone walked away with new insight. Thereafter each Regional Manager presented an update to the team on what we have achieved this year and what we need to focus on going forward. The evening was rounded off with Karaoke and, I must say, that some of our managers are really good singers. Wynand De Klerk, in particular, has hidden vocal talents. On Friday morning we received training by William-John Willis from the Smollan Training Centre on Guiding, Coaching and Motivating. The UCM Regional Management team recently attended this training in Pretoria. The training was thoroughly enjoyed by all staff and the managers could not wait to implement what they had learnt. Fun and games were planned for Friday afternoon but bad weather put an end to this idea. However, our disappointment soon gave way to excitement as the rain turned to snow and within minutes everything was covered in white! The team had so much fun building snow- men and taking photographs. For most of us it was the first time that we had experienced snow! All in all, a great time was had by all! There was a good balance Sunlight bucket, 5 mini bottles of Lux body wash, a Knorrox between work and fun and we all leant something new. Thank lunch tin, a Sunsilk cooler bag and a Sunlight bag to put you to everyone in our team for a great year so far and to Charl everything in. Grobbelaar for his continued support. UTD who sponsored crisps, fruit, juice and Oreo biscuits for each child as well as the colouring books, pencils and puzzles. Team, stay as great as you are and don't forget to ensure that The UTD managers who volunteered to give R50 each towards each day is filled with great execution: the jungle gym that came to R1000. Have an obsession for shares Alan Bothma, the owner of Power Brand, who sponsored the Have an obsession for brilliant basics school sign board with two poles. Have an obsession for our people Sagie Munsami, Admin Assistant UTD Coastal, who sponsored Drive trader loyalty and fieldcomms the sand and stone to hold the board in the ground. Deliver a brilliant client satisfactory survey Deshnee Subben, Temporary Admin Assistant UTD Coastal, OPSI is coming - focus on planning who sponsored a cellphone for the school. AND Behave as per the following The next step was to arrange to spend two hours at the school. Once this was confirmed with the School Manager, Helen, a list Vital behaviours of tasks to be completed was compiled. The managers were Treat others as you want to be treated put into groups and each group had a specific task to complete Be brilliant at the basics – the first group put up the signboard while another group put Face the brutal facts up the jungle gym. The last group were assigned to colour with Be firm but fair Be committed to each other's success the children and to help them put the puzzles together. All of Action no debate our Managers completed their tasks and felt the joy of doing something for those less fortunate than themselves. The Unacceptable behaviour highlight of this exercise was when the children from the Never risk safety school got together and sang to us and the boys did a gumboot Don't agree without commitment dance that was exceptionally well done. We ended off our visit Don't be a whiner, be a fixer with each Manager giving out goody bags to the children. The Don't operate in silos children were overwhelmed and Helen explained to us that what we had given them was more than they had received in their entire lives. As the afternoon drew to a close, there was one more suprise left for the school - Deshnee Subben, Temporary Admin Assistant UTD Coastal, and her husband sponsored a cellphone to the school as they did not have a phone or any other form of communication. 7 TBFS Wet Demo at Wellington Spar A wet demo was held by TBFS Western Henrico Crous W OK Foods Division Trade Show The OK Foods Division Trade Show was held estern Cape Shoprite boerewors competition During the month of August the TBFS Cape, at Spar Wellington to promote the at the Barnyard Theatre at Willow Bridge Western Cape team assisted the various Unite Against Hunger Campaign. The this year. TBFS C&G participated in full with stores on each Saturday, with the pre- opportunity was also used to promote the a combined display on Consumer, Grains liminary rounds to determine the regional new All Gold Upside Down Sauces range as and Culinary. All new innovation lines were winner of the best boerewors recipe well as the All Gold Spanish and African presented to Sentra and OKFD members competition. All the winners from the tomatoes to consumers in store. Thanks to and management. regions will compete in the final round at Jeanne Klomp and Jackie Mtotwa who the Lost City to determine the national initiated this. Also thanks to Richard Adonis Thanks to Alan Makinson, Bennet Basnett winner of the best boerewors of the year. from Culinary for the free stock. and Robert Stevenson for assisting with free stock. All Gold was one of the main sponsors of the competition and we assisted every Breakaway Weekend weekend with braaing and selling Purity and Elizabeth Anne's boerewors rolls and promoting our All Gold products to the public. This was a highly We decided to put a theme to our successful initiative which helped to Breakaway weekend for 2007. As there are Purity and Elizabeth Anne's sponsored the strengthen our relationship with Shoprite a lot of new faces in TBFS Western Cape, we annual Baby Show in Roberton that took Checkers. decided to stay in the Mother City with the place on the 29th of September. We decided theme of "Cape Town - Land, Sea and Air". to make it a team effort this year, and Thanks to Alan Makinson for the use of the This took the form of a bus tour around the everybody who was able to assist with the All Gold trailer as well as the free stock at Cape Peninsula, where some people dressing up of the hall as well as the display these events. A special word of thanks to suffered from "motion sickness". For the building went through to assist. The day the TBFS team involved, as a lot of personal sea excursion we took a cruise with the Sea was a huge success with over 200 entries. time over weekends had to be sacrificed for Horse Restaurant Boat from the Waterfront this initiative. Your effort is appreciated. (sea sickness this time), as well as the Helen Trichardt from Purity came all the Extreme Jet Boat that was absolutely way from Cape Town to give a talk on how brilliant. Unfortunately our scheduled to feed your baby, and was also one of the "Huey Chopper" trip had to be cancelled judges. A special thanks to Bennet Basnett Shoprite Checkers Christmas due to poor weather conditions. A fun time from Consumer and Richard Adonis from Roadshow was had by all, and everybody got to know Culinary for the prizes as well as their their colleagues on a personal level. attendance on the day. Thanks also to Nicky Weiner from TFD who assisted with the The Shoprite Checkers Western Cape judging on the day. Christmas roadshow was held at Ratanga Junction at Century City this year. Culinary and Grains had a big presence at the show “Continuous To the TBFS team on the day, well done on a fantastic team effort. where we had a combined display, as well as a wet demo on the new Tastic Simply improvement Delicious range and Golden Cloud muffin mixes. A selection of muffins could be Doom - Toyota Fortuner hand- tasted by the various Shoprite and Checkers and innovation; over managers, as well as the authentic Tastic curries with rice. We were also present with keeps us Estelle Raymond was the lucky winner of the Doom Toyota Fortuner promotion. She the All Gold bottle caravan where we braaied the previous year's Shoprite winning boerewors. This we sampled with purchased her stock at PnP Tygervalley. We relevant, decided to do the handover of the Fortuner's keys in store to attract some the new Upside Down sauces range. effective and attention (and to get a free Doom display for the weekend). We definitely have a loyal Doom user for life!! Thanks to Alan Makinson from Culinary for the free stock, as well as Barbara Vlok and Robert Stevenson from Grains for the free efficient.” Special thanks to Bennet Basnett for his stock and wet demos. To the TBFS team on the day, well done and thanks for a assistance. successful event. - Arno Shworer 8 FIELD SERVICES 1 2 1. Wet Demo at Wellington Spar 2. Breakaway weekend 3. Shoprite Checkers Christmas Roadshow 4. Doom - Toyota Fortuner handover 5. Shoprite Boerewors competition 6. OK Foods Division Trade Show 7. Purity and Elizabeth Anne’s 3 4 5 6 7 9 TBFS Snacks & Treats The company gave the regions the opportunity to breakaway from our busy daily routine and enjoy a weekend Johannesburg Breakaway with colleagues. The aim of these break away weekends are to strengthen Written by Josephina Smelt team relationships between Regional Manager, Fieldmanager, Area Marketer Since starting at TBFS only four months ago the breakaway was a perfect opportunity and HR. to get to know everyone behind the scenes and on a more personal level. The weekends also give teams the On the day of arrival the whole team took part in a lot of fun activities like fishing, volley opportunity to voice work related ball, pool and the first day ended with a nice dinner and some dancing. A lot of new concerns. For each different venue talent was discovered on the dance floor. there was an immense lot of fun and enjoy had by all. The Saturday was filled with planned activities. The first activity of the day involved a helicopter ride to the top of a hill to have a champagne breakfast. In hindsight, this whole idea sounded very romantic to me, but that all changed as soon as I got into the Western Cape helicopter. The pilot decided to conduct some combat manoeuvres that had me We went to the Tsitsikamma Forest just fearing for my life though everyone else seemed to be enjoying themselves outside Plettenberg Bay. Activities in- tremendously. It was a wonderful experience, which the whole team enjoyed. cluded: Zip lining, Tree Swinging and Paint Ball Gaming. It was honestly the The next activity was go-carts that brought out everyone's competitive edge, some of best time we have ever spent together us, including myself, took the race very leisurely as if we were driving Miss Daisy. The as a team - there was not a moment day was rounded off by our last activity, which was paintball. I discovered that through without hysterical laughter! playing the game a good technique to use was actually to hide behind the biggest rock or tree. Therefore I could not understand why I was the only “clean” person after the Free State game, since all the other team members were covered in paint. Needless to say that This was the first real opportunity for after our day of intense activities it was an early night for most of us to prepare for our us all as a regional team to get to- trip home the following day and to make a quick recovery on Sunday to get back to gether since the start of Beverages. work on Monday. All the necessary arrangements for the weekend at Aldam Estate about a Overall the breakaway was a wonderful, enjoyable experience that all team members 130 km from Bloemfontein were made will remember. and all the fun started once we arrived. Our team building activities for the weekend were archery and Ready Steady Cook. For the archery exercise Learnership Candidate we were divided into two teams. This was great fun and we got to learn more Written by Kim Barnard about one another. Our Ready Steady Cook was a potjie-kos competition, Bongani Ngubane has been with TBFS for two years. where we were divided into three Bongani started his career in TBFS as a Customer teams, Rio Carnival, Russia and Management Learner in 2005 where he was working in Jamaica. It took a couple of hours to the Culinary & Grains Sales Support Department. He has a cook these potjies and we had to pres- vibrant personality and ensures that everyone knows him. ent to the judges for tasting. We also had to make cocktails and had fun, be- Bongani was promoted to Area Marketer in the Snacks, Treats & Beverages cause we had some ‘mean’ cocktails Division in the Spar Specialist Team in April 2007. Bongani has continued to come out of the experimenting ses- grow this account and has developed outstanding relationships with his sions. THANKS TO ALL WE HAD A GREAT customers. TEAM BUILDING WEEKEND! Bongani is currently on the Generic Management Level 4 Learnership Eastern Cape programme and at the tender age of 21 he is showing great potential. This What a fun time we had! We went young man is hungry to be successful and gives his full commitment to quad bike riding, abseiling, multiple everything that he does. Bongani takes the Learnership Programme very zip lines, rock wall climbing and had a seriously and is privileged that TBFS has given him this opportunity to further canopy tour. Everybody had a splen- his knowledge in order to be a great candidate for TBFS in the FMCG industry. did time and enjoyed the break away very much. Thank you for such an op- Bongani's aspiration is to be the best person he possibly can be. portunity to build the team spirit KZN On behalf the KZN team we would like TBFS was fortunate to have 3 finalists in the lucky draw of the “Build Your to say thank you for providing us an op- Dreams” competition launched as part of “Living the Brand”. portunity to go on our Breakaway .The team bonded extremely well and is These were: geared up to drive the business to new C-Band: Marius van der Walt and Sonelle de Villiers. B-Band: Winston Gwayi heights. Although our finalists did not win any of the prizes, TBFS are proud of them and regard them as Winners in their own right. 10 FIELD SERVICES Breakaway 1 2 3 4 1. Inland East 5 6 2. KZN 3. Inland South 4. Eastern Cape 5. Western Cape 6. Free State To Management: Thank you for the opportunity To Employees: We hoped you enjoyed your experiences, found time to strengthen old bonds and establish new ones 11 Stories of PFMS News our Living The Brand winners Written by Bejay Ramguthee, KZN Integrity, Passion, Results Orientation, Innovation, Discipline and Urgency. I eat, sleep and dream these values that inspire me to live life to the fullest be it at work or in the home environment. When “Living the brand” was launched in Written by Billy Jack, Western Cape KZN in July '06, it really struck me that I have been living these values since my inception My Line Manager, Ulin Herring encouraged in the Smollan Family from 1990. When me to enter the competition. Ulin believed the “Build your Dreams” competition was in me, had faith in me and was convinced launched I was determined to win because I that I could be a winner. It has always been heard a little voice that whispered to me a dream of mine to own a home. My mother saying, “If you live it then you can dream it”. died when my sisters and I were very young. What started off as a dream ended in a I then took on the responsibility of raising Written by Tanya Filmer, Port Elizabeth reality on the 11th September 2007, I was them. This is what I believed my mother drawn as the winner in the fieldmanager would have wanted me to do. With the I entered the “Living the Brand” competi- category. I was overcome with excitement encouragement of my line manager, I tion to share how I implemented the core because my determination had paid off in convinced myself that I too could be a values: the end. I felt truly proud to be chosen as an winner. 1. PASSION ambassador for “Living the Brand”. 2. INNOVATION Living the Brand means that I believe in the 3. DISCIPLINE It was always my dream to have a home of Company. I also believe in the Brand. I eat, 4. URGENCY my own and winning this competition will drink and sleep the Brand. I believe in the 5. INTEGRITY help to build my dream home. It may not be Brand 100%. I have faith in the Company 6. RESULTS ORIENTATION a palace or mansion but a home that I will and believe in always going the extra mile. be proud of especially for my two kids who I am excited to have learned that I was are my pride and joy. BUILD YOUR DREAMS COMPETITION recognized at the highest level. Thank you Billy Jack, Finalist in the Field marketer for the recognition bestowed upon me. It is I would love to thank the Smollan Group for category in the Build Your Dreams greatly appreciated and I am very proud to this great initiative. I leave you with the Competition, received the Chairman's be associated with a company of this following “Words of Inspiration” below. Award of R25 000,00. Well done, Billy. calibre. “My thoughts are my creation. My actions are my responsibility. I am ruthless in execution. Damaging remarks do not destroy my self-esteem and my self confidence.” - Bejay Ramguthee 12 FIELD SERVICES Urgency, Innovation, Discipline, Passion, Integrity and Results Orientation. You decide whether these are just words that you remember vaguely or that these are actually values that you live by! Mbokodo Written by Victor Majola on the roll Urgency, Innovation, Discipline, Passion, Integrity and Results Orientation. You decide whether these are just words that you remember vaguely or that these are actually values that you live by! Good values that bring awesome rewards to those that observe them. At PFMS we have just had a prize-giving ceremony for top performers in a sales drive for Pure Joy and Melrose. If you thought a 100% growth was a dream, we go as high as, wait for it, 1447%. What is Mbokodo? It is a rock and it's on a roll and it crushes everything in its way. You cannot stop this young team. First and third prizes went to Mbokodo and the lowest member achieved 292% growth. [on the move] Clement Behr joined PFMS Western Cape on 1st September 2007 as Field- manager. Nathier Sha joined PFMS Western Cape st on 21 September 2007 as Field- manager. Koelsum September was promoted from Admin Assistant EC to Field- Clive Pillay (pictured above), whose car looked like a delivery van manager in August 2007 to oversee the after winning first prize in this incentive received more than R12,000 Jeffreys Bay / Humansdorp area. We worth of goodies. A Home theatre surround system for Pure Joy and a recently acquired the business in this DVD player for Melrose. Well Done Clive! area. The PFMS presence is already visible, with an increase in turnover and staff that go the extra mile to add value st to our clients business. On 24 September Koelsum offered to use her public holiday to promote Parmalat’s innovative launch of Pure Joy Light at the Jeffreys Bay Shell Festival with extremely positive response from the public. Tarryn Petzer - joined the PFMS team as from the 01/10/07 as a Fieldmanager and will be covering the George Region. Wayne Greenhalgh - joined the PFMS team as from 01/10/07 as a Field- manager and will be covering the East London, Border Area. Yvette Boswell - joined the PFMS EC team as the new Admin Assistant as from 23/07/07. Katlego Mokwana (pictured above with Gillian Stead) won himself a DVD player for Pure Joy. What a Joy! See you at the next prize giving ceremony! We are “Passionate” about what we do and this includes winning. A special thanks to Gillian Stead for arranging a great incentive! 13 FIELD SERVICES Customer Day Trade Centre Bloemfontein Rookie to Silver Written by Hendric Human We as the PFMS Free State Team participated at the Bloemfontein Trade Centre Customer Day held on 27 - 29 September 2007. Written by Tania Hawkins Modise Motsumi started his career, as a We received hampers from the Parmalat Bloemfontein DC which we sales consultant for Sportsman's Warehouse used as in-store give-aways for Consumers who spent R200 or more on in 2000 after completing his national any of the Parmalat products. diploma in Marketing, at the Tshawane University of Technology. His aspiration at We built two huge displays in the fridge on Steri Stumpies and Cabana this time were to become a brand manager. Gold to promote the products. Nando Denobili (Fieldmanager - BFN) One year later he joined the banking and I promoted the products and advised consumers that if they industry as a teller at Absa Bank. Shortly presented their till slip at the exit door of the store they stand a chance afterwards he was promoted to sales of winning a Parmalat hamper, which Tertuis Botes (Fieldmanager - consultant still with the Absa Bank group. In Welkom and BFN) randomly selects as lucky draws. this period he continued his studies and Victor Nai (Field Marketer) and George De Ru (Spar Field Marketer) were acquired his Bachelors Degree in Marketing filling the gaps on shelf and displays and ensured good stock Technology. availability throughout the entire promotion. This was great team work Modise left the banking industry for the from the Free State team and the promotion was very successful, as automotive industry and joined the Ford sales were nearly doubled. Motor Company of South Africa at their Wonderboom branch in Pretoria as a Sales The PFMS team were congratulated by the store management team for Executive in 2005. After evaluating his goals our effort and success in their Customer Day. and aspirations, he decided to pursue a career in which he felt he could make a difference. Upon making this decision he studied further and acquired a certificate in Advanced Marketing from the University of South Africa. “Our mission Modise joined the Smollan Group in 2006 as a merchandiser for Parmalat Field is to enjoy the Marketing Services, wanting to make a difference. He made an impression from day one, adding value through all the game of golf experience he acquired. Doing the ordinary is not on his portfolio. Achieving excellence and give some- and always going the extra mile are some of the goals and objectives he strives for. He thing back to started to outshine his fellow colleagues and applied for an Area Marketers position the community.” in May 2007. He was successful in his application and joined the PFMS Inland North team. Modise assisted the Inland North team in KZN help needy children Pretoria when a Fieldmanager's position Written by Marius Dekooker became vacant. It was soon realised that he is a force to be reckoned with, as he The Good Fellows golf club is a bunch of guys who play social golf together comfortably stepped into the duties of a every other weekend, our mission is to enjoy the game of golf and give Fieldmanager. A unanimous decision was something back to the community. We have a annual charity that the club taken to promote Modise to the position of supports. Last year the club supported HOSPICE and this year we decided on Fieldmanager. Collin House Orphanage that is situated in Benoni. As none of the children have ever seen the sea, we decided that it would be a great experience if we He officially started 1 August in the capacity could organize a trip to the sea for the kids. of Fieldmanager Pretoria Central for PFMS Inland North. He has since been rewarded We started our fundraising in February and by August had raised enough for his hard work when he received the money to make their dreams come true, 16 kids and their social workers left for second prize of a 74cm LG Flatron Flat Durban on the 22nd of September on a Greyhound bus. The one problem that Screen television for achieving the second we did encounter was how best to get them from Rotunda in Durban to the highest sales volumes on Pure Joy in youth camp in Zinkwazi. This is where Deon Du Toit and his amazing bunch of Gauteng and surrounding area's. I would Fieldmanagers came to the party. They picked up the children and social like to congratulate Modise on this out- workers at 5pm on the Saturday and drove them to Zinkwazi. The kids had an standing achievement and thank him for an amazing time that was filled with a lot of activities, and seeing the sea for the excellent effort. first time. The team returned to pick them up on the Tuesday morning and Modise would like to further his studies and transported them back to Durban in time to catch their bus. A great thanks obtain his MBA or MBL in the next four years. goes out to them for making 16 kids dreams come true. We are looking forward too many of his great achievements to come. Special thanks also goes out to Theo De Kooker & the Beacon team who arranged sweets hampers for the kids. 14 FIELDMARKETING PLUS GOAL Paul O’Connell In 2006 Engen decided to have a competition know as GOAL. This competition was run to promote dynamic service through all the different facets in the convenience market. These facets include RSD 23, RSD 25 (Monthly Checklists done on sites) Fuel Volumes, Shop Turnovers, Dynamic Service, (Petrol Pump attendants offering extras such as oil, water and tyre pressure) and up selling. The Goal Incentive Scheme was implemented in August 2006, for a period of nine months, and terminated in April 2007. Fifty-two teams competed against each other, which consisted of a staff member from Engen; know as a Network Manager (NWM) and a CMA from Engen FieldMarketing. These two individuals managed a store universe of 28 sites. Each universe or team was given a name i.e. The Ambassadors. The teams played against each other through the course of the season. Factors which determined points scored, were RSD 23, RSD 25, Fuel Volumes, Shop Turnovers, Dynamic Service and Up selling. A league table was implemented so that the various teams could see were they were placed. Commitment and the hard work of various team players and support people contributed to The Ambassadors being the winners at the end of the Season 1. As in all competitions there was a 1st, 2nd and 3rd place prizes: 3rd was a trip to any major sporting event in the country including flights and accommodation. 2nd prize was a weekend at a 5 star game lodge in PE. 1st prize was a holiday of a lifetime. This included flying to Dubai, then on to Venice. From Venice climbed on board a floating 5 star hotel travelling around Croatia, Turkey and the Greek Islands. First stop after departure was Dubai. Humidity of 85% and temperature of 43°C hit us, as we set foot in Dubai. Apart from site seeing, the evening entertainment was 4 x 4 dune bashing – which was quite an incredible experience. The next stop was Venice – a two day stay, where after we left on Splendour of the Seas, for a seven day cruise, to Dubrovnik - Croatia, Kusadasi - Turkey, Santorini and Corfu, and then back to Venice. Splendour of the Seas, on it's own, was an incredible experience. Season 2 kicks off, 31st October 2007, for another nine-month period. [welcome] Engen Field Marketing would like to welcome Ryan Farrell, Mbongeni Dubazana (AKA Dubs) and Jaco Botes 15 BRAND ACTIVATION BRAND ALLIANCE Carmel Peinke A s we head in the direction of the “Silly Season”, and everybody starts thinking about winding DOWN, at BRAND ALLIANCE we're getting ready to gear UP for the festive season that lies ahead! As you would probably know, we are in the fortunate position of working in the 'out of home' space…. What this means is that we get to engage with consumers when they are in their FUN ZONE, i.e. either eating out at a restaurant, relaxing in a coffee shop, sweating in a sports club or partying the night away in a pub or club! Research tells us that this is when they are MOST responsive to brand engagement initiatives…. so we use this “out of home” space to give our clients' brands personality and dimension! We introduce consumers to new or existing brands (through sampling or trial activation), convince outlet owners to stock the brands, manage shelf health, ensure brand hygiene is maintained and generally eat, sleep, walk and talk 'our' brands. “Eating, sleeping, walking and talking” the brand has just become a whole lot more interesting for the BRAND NEW Ceres Beverage Company Brand Activation Team. We are very proud to announce that we recently secured The Ceres Beverage Company as a client for Brand Alliance. This team's “basket of bever- ages” includes PEPSI, Ceres Fruit Juice, Liqui Fruit, Lipton Ice Tea, Fruittree and many associated brands. We now have an offering in carbonated beverages, fruit juices and ice tea categories, which makes us a formidable player in the beverage business. Within this division, we really do have a little something for everyone: we offer a healthy alternative (fruit juice); we 'get out there and play' with Lipton (tea can do that to you); and we activate the Pepsi brand at major sporting events and live music concerts. As shown in this article are pictures of brand activation taking place at the 20/20 cricket world cup, and (more recently) our Gauteng team had the privilege of attending the Black Eyed Peas concert that was sponsored by none other than PEPSI!! So, despite the fact that our brand activation team sometimes looks a little 'worse for wear', and some- times the hours are gruelling…. we believe that we are in the best possible position to influence consumer's experience of a brand…. to give a brand LIFE… to power the brand into the heart and mind of the consumer…. [welcome] We welcome Megan Rohrs (Regional Manager KZN); Brendan Morgan has joined us again as Brand Activation Consultant for the Ceres Beverage Company. Charity Sekgaphane & Johnny Khutwane have joined us as Brand Activation Consultants. We hope that your stay with us affords you an opportunity to grow enormously! 16 ORGANISATIONAL EFFECTIVENESS ? BEE Share Trust FAQ’s Smollan Pension This column will feature as a “regular” in @Rockface, if you have any questions regarding your pension, please email firstname.lastname@example.org the answers will be posted in the next edition of @Rockface. September 2007 What are the implications of the change in tax laws 1 surrounding my pension? The first change is that income earned by the pension fund is no longer taxed. This tax was known as Retirement Fund Tax (RFT) and was abolished from March 2007, and this is good news as it increases the investment return. Secondly the tax formula for members who retire after 1st October 2007 has been changed and is no longer related to the number of years of contribution to the fund. The new Are you a beneficiary of the formula works on the benefit payable, in that, the first Smollan Black Economic R300 000 is tax free, the next R300 000 is taxed at 18%, the next R300 000 is taxed at 27% and the balance at 36%. Empowerment Trust? If I withdraw my pension from my previous company and Do you want to make sure your 2 pay tax on the withdrawal, then I transfer it to Smollan and withdraw again when I leave or retire, do I pay tax again? interests are well represented? Firstly, if you transfer your funds into the Smollan pension Do you want your voice to be fund - you will not pay tax. You can also transfer your previous company pension into a Preservation Fund - which again heard? avoids paying tax until you withdraw your pension benefits either before retirement or on retirement As communicated at the manage- ment review in September there 3 What happens to my contribution monthly after month? Your contribution and the company's contribution are are two employee elected trustee invested. All the monies paid in by you and on behalf of you vacancies for the Smollan BEE by the company, are allocated to your own account. All Trust. Nominees should preferably investment returns (interest and increase in value) are also transferred to your account. When you leave, retire or die, all be residing in the Gauteng area the money against your name is paid to you. due to logistical requirements. Beneficiaries are requested to submit nominations for trustees to 4 How do I know how much is in my pension and does it fluctuate depending on the market and the economy? Gerhard Snyman at the following Around October of each year, you will receive a benefit email address: statement, which gives you the value of your pension fund. You may request the value at any other time via the Payroll email@example.com, or sub- Department and they will obtain a value for you. With regards mit your nominations to your HR to fluctuation, you are correct in that the fund will fluctuate managers for collation and submis- based on the fluctuation of the assets in which the funds are invested - for instance, if the market rises your value will tend sion to Gerhard. Nominations close to rise too, if the market falls, your value will tend to fall too. on the 31st December 2007. A We have three different funds ranging from conservative to voting process will then take place aggressive and the more aggressive the more volatile (changeable) the fund tends to be. during January 2008 and the two nominees with the most votes will be appointed into the two vacant positions. 17 75 BUILD your DREAMS Live the Brand – Build your Dreams! celebrates the passion and stories of 20 of our great people “Brands are the stories that unite us all in a common purpose within an enterprise, and connect us with the people we serve on the outside. These brand stories give meaning to who we are and what we do. They're a special kind of story—they're strategic; they build on themselves chapter by chapter, over time; they grow as they respond to changing customers and changing markets. Brand stories are what drive our critical interactions with our customers and stakeholders.” Mark Thomson 18 ORGANISATIONAL EFFECTIVENESS Bejay Rumguthee receives his cheque Build Your Dreams Competition “Build your Dreams” celebrates the passion and stories of 20 of our great people, who, through applying the Smollan Values in their actions, day by day, bring greatness to our brand and those of our clients and customers. We began our journey 2 years ago when, together with many of our people, we defined the blue print – those behaviours which differen- tiate us from our competitors and make us, and our service, stand out from the crowd. In January, we launched the “Build Your Dreams” competition with the objective of recognising and rewarding those in our business who Live the Brand and Go the Extra Mile. We received over 600 entries. Each was carefully checked for eligibility both internally and externally to the organisation. Three levels of judging were then held. The final judging panel consisted of 5 judges from inside and outside of the organisation who judged the short listed entries independ- ently of each other, according to a pre-defined list of criteria. Scores were then submitted to our external administrator who averaged, verified and identified the top scorers per region. Winners of the Chairman's award, Billy Jack and Tanya Filmer with Doug Smollan The finalists clearly demonstrated how they provide the optimal brand experience through their service delivery, interactions and focus on value add to the business of their clients and customers. At the finale on 11th September, out of our 20 national finalists, 2 of our people each won R75 000 with which they will be able to “Build their Dreams”. There were also 2 Chairman's Awards given to the finalists whose entries demonstrated exceptional effort. winners And the winners are…. Eugene Luphoko – SSM Inland Bejay Rumguthee – PFMS KZN Recipients of the Chairman's Award…. Billy Jack – PFMS Western Cape 10 of the finalists receive their cheques Tanya Filmer – PFMS Eastern Cape from Chris Olivier while Eugene Luphoko (far right) looks on Well Done! You have done us proud! We are The Brand! We Live The Brand! We Go The Extra Mile! 19 LIVE HIV causes poor nutrition. Poor nutrition makes HIV worse. A vicious cycle. HIV lives in your immune system and weakens it. HIV also HIV reduces absorption of food, which weakens the body's ability to resist all kinds of diseases. Poorly nourished people are much more likely to get severe diarrhoea, TB and other infections. Information Good food helps prevent disease, and also helps the sick body to fight diseases and recover. Don't stop eating when you get sick. Women who are pregnant or breastfeeding also need more food. [HIV also needs food Eat lots of fruit and vegetables as treatment] The white blood cells of the immune system are made up of protein. They also need vitamins to function well. Your body gets vitamins from fruit, vegetables and meat. Before doctors in the USA recognised AIDS What matters most is that you eat enough as a disease, ordinary people had already identified it in Uganda. They called it You can eat more if you eat the food you like. Eat the foods you “slimming disease”. In isiXhosa it is called have always eaten. Expensive foods are not better than cheap foods. Often expensive food has been processed a lot in isifo ugawulayo. This means your body gets factories, which makes it lose nutritional value. smaller and smaller like a piece of wood that is being chopped into small pieces. Eat at least three meals a day Many symptoms come with HIV. Losing weight is a central part of the disease Eat three meals a day. It is good if one meal includes some protein (soya, beans, lentils, eggs, fish, chicken, meat etc). Try process of HIV infection. HIV is already to eat some snack like fruit, nuts or sour milk in between. inside the body long before you start losing Drinking alcohol and smoking is discouraged. weight. The treatment is anti-retroviral medicines and good nutrition. Healthy Alcohol provides no real nutrition. It also makes you eat less. eating is important with all diseases. With Alcohol weakens the immune system. Alcohol speeds up reproduction of the HIV virus. Thus alcohol is bad for the health HIV this is even more so. of people living with HIV. Smoking also makes you eat less and smokers tend to get more chest infections. Eat a balanced diet Prevent Losing Important Muscle weight All foods fall into one of the following three groups: People Living with HIV mainly lose muscle weight. The shrinking of the muscles is not noticed for a long Bodybuilding foods (protein) time, because the fat around the muscles is not lost. Beans, soya, peanuts, eggs, meat fish, chicken This hides the loss of the muscle weight. Muscles are made up of a chemical called protein. Thus it is im- Energy-giving foods: portant that you eat protein foods such as meat. Maize, millet, rice, potatoes, sugar, oils and fats Eat lots of energy foods to prevent wasting Foods with vitamins that protect against infections: Fruit and Vegetables Since your body has to fight the HIV virus as well as other infections, it needs more energy. It is cheaper Try to eat food from each of these groups every day. This to eat lots of staple foods like pap than to eat lots ensures a balanced diet. Also remember to eat three to five of meat, which is expensive. Food many people eat times a day. every day like pap, bread, rice, potato and mngqusho contain lots of energy. These foods and fats and oils provide chemicals called complex sugars. Complex sugars provide energy to the body. When your body runs out of these energy rich foods it will use energy stored in your body. Before you [Hints & Tips] were infected with HIV our body would use up stored Eat foods you like eating. fat when it needed extra energy. The HIV virus Eat the same foods you have always eaten. changes this. Your body will now use up protein Make meals sociable events. (stored in muscle) to get extra energy. If you do not Eat with your friends and family. eat enough, you will now lose muscle and not fat. Take your time when eating and relax. This is called wasting. Provided you eat enough Eat small amounts often. energy foods regularly this will not happen. You will Mix vegetable oil, margarine or peanut butter prevent your body from losing protein, which is into porridge. easier than having to top up. Eat cooked vegetables. They are easier to eat than raw vegetables. Liquid and soft foods are easier to swallow. Want to know more? Need support or additional Drink plenty of water. information? Take vitamin tablets. Go to a clinic for advice and medications for Contact Peter Adams on the Smollan HIV Counselling specific problems. Line 0861 102 449 or on his personal line 082 853 0300. It's confidential and the support is free. (Adapted from a TAC Fact Sheet) 20 CELEBRATING DIVERSITY “If music is the food of life, play on.” Written by the Employment Equity Committee Tigerbrands THE SPIRIT OF We all met at the Victory Theatre's dining area for cheese and wine at TOGETHERNESS Africa Umoja 19h00, before the big event. At 20h00 we all proceeded to the Theatre. Starting with the beat of the drums the stage came alive. The narrator of the musical spoke with such great passion, awe and humbleness as Written by Jeannette Macnab he narrated the story and explained each scene of the musical. He took us on a musical roller Event date: Thursday, 11th October coaster. Over the years, it has been customary for the business to celebrate diversity by doing something special on or about Heritage Day. In the past we have: Africa Umoja tells the moving tale of the indigenous South African music - from the dressed in traditional outfits and shared something of our heritage with our earliest rhythms of Kwela to the now Kwaito and colleagues in our team as well as in other diverse teams; everything in between. we visited the Apartheid museum, the Constitutional Court and Women's Prison; The beautiful costumes and detailed beadwork we also enjoyed industrial theatre relating to the understanding of people & well–choreographed dances captured the living with disabilities. spirit of the people. The snake dance was unbelievable. This year however, we thought it would be apt to recognise and thank the members of the Diversity Forum and various Employment Equity Committees From the African tribal dances, to jazz clubs, by inviting them to enjoy an “evening of togetherness”. shebeen queens, gospel music, and old man's blues and club scenes - there was something for The members and their partners who were invited to the newly revamped everybody. Victory Theatre in Houghton also enjoyed a stunning Cheese and Wine. A big thank you to Parmalat who sponsored some excellent cheeses for the occasion. While the heart is saddened by cold stories of forced removals your feet continue to stomp A number of managers, including Doug Smollan's wife, Carolyn and Sean Leas's along with the explosions of gumboot wife – Ilse joined us, in what was a truly an enjoyable evening as we sat back dancing… and 'the mosquito...' ever so hilarious. and enjoyed the amazing talent that this country has to offer. Umoja Africa The spirit of togetherness was felt in the songs takes us through the history of South Africa through music - we moved from the they sang. Together in pain and despair - they traditional music of the rural people with the Zulu dancing, to the dance and sang, together in happiness and jubilation - they song of Sophia Town, gumboot dancing of the mines to Gospel music to today's sang & danced, together in sadness and Kwaito. It was a happy evening filled with energy, song and dance. loneliness - they sang. It was evident that the one thing that kept their minds, hearts, souls Thank you to all the members of the Employment Equity Committees and the and spirits alive was song and dance and what Diversity Forum and for your commitment to these initiatives and for fostering the narrator called “the devil's juice” – a Spirit of Togetherness - Umoja!! Umqombothi - Alcohol of cause. “If music is the food of life, play on.” I was amazed by the energetic, vibrant and rhythmic performances; just watching them on “ stage was an out of body experience on its own. This is what some of our people had to say about the evening: To Jeannette MacNab and the rest of the Smollan Directors a big thank-you, this gesture What a show! I enjoyed each and every minute of it. Thanks to you. was indeed motivating and inspiring. From the Please say thanks on our behalf to the Smollan Directors as well. EE Committee of TBFS, it was an experience we – Vusi Mkabela, Finance Department will never forget. What an awesome show – not what I expected, it blew me away. – Tania Hawkins, PFMS Exhilarating and a superb show – well worth it. – Francois Senekal Really enjoyed the show, great experience. – Annelize Nagel, Finance Fantastic and everyone said it was great and would watch it again. The food and wine was great as well. – Brian Nyembe ” What a super show – I'm definitely going to take my mother. – Lizzy Tshepe 21 CELEBRATING DIVERSITY HOLISTIC APPROACH TO BUSINESS Colleen Rose Swami Parthasarathy visited South Africa recently as a guest of the Smollan Group. O On the 8th August I was privileged to be invited by Doug Smollan to attend a lecture by Swami Parthasarathy at the Nedbank auditorium in Sandton. Doug has travelled a long road with the Swami and it was through his influence that the Swami agreed to come to South Africa and address a group of people about his unique philosophy of life. Doug has been to India to study under the Swami and from the minute that the very humble man started to speak, I knew that I was in the presence “The mind incessantly worries about what has happened in the past and is anxious as to what will happen in the future. This saps human energy. And leaves the individual tired and fatigued. Moreover, the mind's uncontrolled pursuit of desires and attachments can devastate the personal- ity. One therefore needs to develop a powerful intellect to control and direct the mind's activity to enjoy productivity and mental peace.” “You gain concentration when your mind is with your action. The mind has a natural tendency to worry over the past or become anxious of the future. You need a devel- oped, strong intellect to focus your mind of great wisdom. He is 80 years old and still on the present job. Concentration is the opens the batting for his cricket team. I He cites the biblical example of Christ technique exercised by the intellect to hold hear a rumour that a certain director of our being tempted by Satan. Christ resists all the mind on the present occupation business was bowled first ball by this temptations, “Get thee behind me Satan, I without allowing it to slip into the past or amazing man. The Swami has lectured all will have none at thy hands.” Satan future.” over the world to corporates and academ- represents the mind and Christ, the ics and he, himself, has degrees from the intellect. Regardless of what your spiritual The second discipline, consistency, is “the London University in Law and Science. But beliefs may be, examples such as this one – skill of directing your actions towards the he doesn't talk down to anyone and I was which is really a debate between the mind ideal, goal set to achieve. Consistency is truly moved by his simple but profound and the intellect – are universal to all impaired by the ramblings of the mind. As views. Swami was accompanied by a religions. What this story shows us is that if you work towards the goal the mind slips number of his students who were wel- the intellect is powerful, temptation, in all into other attractions. The actions then do comed into Doug's home and who were is forms, can be resisted. not flow in the direction of the set goal. there to interact with the guests and Herein, your intellect plays a significant expand on the message that Swami had Intellect is not Intelligence role to keep all actions moving towards it. delivered in his lectures. I left the venue Parthasarathy distinguishes a powerful When your intellect channels actions in the realising that many of the views that I have intellect from mere intelligence. “Intelli- set direction you gain consistency.“ He held had been challenged – and that life gence is built in an individual by gaining likens this consistency of purpose to the could be a lot more fulfilling if we all information, knowledge from external strength of water, wind or light which flow followed the message of this gentle man. sources. From teachers and textbooks, in one direction: “Consistency of purpose Thank you to Doug for arranging the visit, from schools and universities and other yields power and strength, but it is for opening his home to the Swami and his information bureaus. One may be very achievable only when the intellect is strong students, and for inviting me to be present intelligent and yet have a poor intellect. enough to drive the actions one way at this very special day Such a person would lack control over the towards the chosen goal. “ minds demands and suffer from stress, The third element of success is what Develop the intellect to achieve business addictions and ailments.” He claims that Parthasarathy calls the spirit of co- success modern education is limited to developing operative endeavour. “By the end of World intelligence. There is no programme any- War 2, Germany and Japan were devas- Intellect is the magic word from Swami where to build the intellect. tated. Today they are among the leading Parthasarathy, lecturer, author and modern economies of the world. That is because exponent of Vedanta, the ancient Indian He further explains that the intellect is the they were placed in a position, which philosophy that explores the eternal faculty to think, to reason, to judge, to forced their people to work in a spirit of co- principles of life and living. An internation- decide on the pros and cons of life. The operative endeavour to rebuild their ally acclaimed management consultant, capacity to question, enquire and not to respective nations. The US and Australia are Parthasarathy says success in business is take anything for granted. also excellent examples of what can be dependent on the three disciplines of achieved through co-operation. Any concentration, consistency and coopera- The three Cs organisation that is able to create and tive endeavour. In business, as in life, Parthasarathy harness that level of teamwork and explains, the qualities of concentration, collaboration can achieve success.” consistency and co-operation are key. In his latest book, The Fall of the Human [The Human Composition] Intellect, Parthasarathy highlights the Parthasarathy reveals that the inner personality of the human importance of reviving the art of thinking so that we can save ourselves from being is constituted of the mind and the intellect. The mind extinction. “The lack of thinking has resulted in stress, loss of productivity and comprises likes and dislikes, feelings, emotions and impulses. dysfunctional relationships at personal, The intellect is the reasoning, judging, analysing faculty within. community and international levels. By developing the intellect, we can enhance clarity in thinking, mental peace and productivity in action.” 22 INFORMATION TECHNOLOGY “The QMS team's purpose is to ensure that all the various Business Units use QMS Team the same processes and procedures, without losing The QMS team currently has representatives from most of the Business Units in Smollan. their competitive From left to right in pic above: Des Devitt (UCM), advantage.” Andre Jonker (SSM), Dewan Hamman (PFMS), Esmari Glinister (QMS Manager) and Mareli Strydom (TBFS). In general these representatives are called BI's, Implementation of Route Optimisation: Business Intelligence Managers. The Route Optimisation second trial was conducted in the The QMS team's purpose is to ensure that all the coastal area where crucial information about coastal and rural various Business Units use the same processes and areas was compiled and incorporated in the system procedures, without losing their competitive requirements list. Thank you very much for the trial 2 advantage. This means that they have to develop members. processes that: Enable optimal resource application A third trial was conducted, to ensure that all issues identified Proper measurement have been resolved. Enhance productivity Currently Route Optimisation has been implemented in the They also need to: Inland region. This is a system implementation only, which Facilitate strategic growth means that no drivers will be affected or requested to be out of Facilitate operational excellence, this is done by the trade during the Christmas rush. conducting call cycle audits, improving ROI (return on investment) etc. A system implementation means that for every store serviced by field-staff the store location needs to be geo-coded, every The real challenge is to provide operations with route (call cycle plan) needs to be imported into the Route support, with the proven benefits being enhanced Optimiser and each drivers' home address has to be geo-coded. decision-making, improved performance manage- All stores, in the same shopping centre, need to be clustered. ment and competitiveness. For BI this means the need to seriously simplify current processes and Geo-coding of home addresses means that the longitude and procedures. latitude of the drivers' home addresses are gathered and stored in the payroll system as part of all the confidential information Currently the BI Managers are involved in the of that employee. The longitude and latitude, of each driver process of implementing Route Optimisation. home address, will then only be made available to the Route Optimizer (FLO) system. This information will be handled with the utmost confidentiality and not be distributed except to the Line Management with permission. Currently Line Management know their employees home addresses because, if required, it is used to send telegrams. [trial 2 members] Field implementation of Route Optimisation for Inland will start in January 2008. This will require all drivers to attend a morning session where the QMS team will show them their TBFS planned route as well as the new, recommended and Jeanne Klomp, Greg Glover, Lynne Haefele and optimised route. Cheryl Sampson. Once field implementation is completed and all optimised PFMS routes captured in call cycles as the new plan, drivers will be Deon Van Eyk, Asad Gaffar, Willie Makokga, measured to see whether they are following their new routes. Refaat Meyer and Carl Rautenbach. During the various trials several reasons were documented as to having an impact on a driver being able to follow his route; SSM public holidays, leave, meetings, training, road works and lots Rhonwen Wwilliams, Brendon Liberty, more and these will form part of the “accepted exceptions”. Jeanne Mouton, Steven Whitlam, Marlin Moodley and Rohanne Hamman. Please feel welcome to mail Esmari Glinister with any questions at GlinisterE@smollan.co.za 23 INDUSTRY INSIGHT “There really are some amazing individuals who are making a difference The last word Mike Lawson in this business by committing themselves to their work in a very W personal way.” hat is it that makes this organisation great? Is it the wealth of industry knowledge we have collectively accumulated over 7 decades that gives us the ability to accomplish great results for our clients? Is it the tried, tested and trusted systems and standards that constantly underpin our activities with swift and smooth operational excellence? Is it the clients themselves – that boost As we approach the demands of another busy Christmas and demonstrate their confidence in us through Season, we rely that much more upon the performance of our unrivalled support that often positions us as a ambassadors at the rockface. Whilst the spotlight is on you – strategic extension of their team? Is it the unique use it to shine! culture that's rooted in a family business that has I take this opportunity to thank everyone for their contribution evolved into a corporate without losing its humble to our success and to wish you and your loved ones a safe and and innovative personal touches? I think most of us peaceful Christmas and a very happy new year. will agree that the answer is a combination of all of these together with the most important factor of all – our people, their passion and loyalty and their winning attitude! Nowhere else was this better reflected than in the long service award ceremonies that I recently attended in Cape Town and Johannesburg, where I was struck by the enormous sense of belonging that exists amongst everyone. When we also honored the top 20 'Living the Brand' finalists who [Christmas gift demonstrated what it is like to 'Live the Brand' on a daily basis, often despite difficult personal suggestions:] circumstances, the sense of pride was almost tangible. There really are some amazing individuals who are making a difference in this business by To your enemy, forgiveness. committing themselves to their work in a very To an opponent, tolerance. personal way. To a friend, your heart. As we reflect upon this business and the role of its To a customer, service. people after another challenging and successful year, let us take the opportunity to salute those To all, charity. unsung heroes who truly are our ambassadors right To every child, a good example. at the Rockface. From the tea ladies that serve our To yourself, respect. visitors in each branch, to the receptionists, admin clerks, merchandisers, fieldmarketers and field - Oren Arnold managers. It is the work that you do and the positive attitude and behaviour that you demonstrate that are the cornerstones in maintaining our position as the leading service provider in the FMCG Industry. Those who 'live the values' that are intrinsic to the Smollan Group will reap the rewards as we continue o chterish and promote potential from within.
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