There are many call center companies and agencies in the Philippines today in which
other companies and businesses can outsource their call center service. One popular
example of a call center company in the Philippines which is known for the quality of
their service is Magellan Call Center.
Call Center Service from the Philippines Magellan Call Center is like any other call
center companies and agencies in the Philippines. Most of their services include
inbound call center services such as Live Answering Service, order taking services, as
well as reservation services. However, the main goal of Magellan Call Center is to
offer their services to small business.
According to many industry experts, Magellan Call Center gained a lot of respect
because of this. Many businesses gained their success through Magellan Call Center
鈥檚 call center services. This is because other businesses were given the chance to
focus on their core business, rather than expanding their business to include an
in-house call center department.
And like other call center companies in the Philippines, Magellan Call Center had
also gained their own success along with the growth of the call center industry.
Eventually, Magellan expanded from a few agents to over 300 highly trained call
center agents located in two different offices in Metro Manila. Their Live Answering
Service had also significantly grown over the years.
Outsourcing to Offshore Companies According to many industry experts, the reason
why the call center industry of the Philippines have grown so much in only less than a
decade is because of call center companies such as Magellan Call Center offering
their services to offshore companies, such as those coming from the US.
Many foreign companies have chosen the Philippines as their main base of
outsourced call center services because Filipinos, among almost all Asian countries,
are known for their excellent use and fluency of the English language. Added with
one of the cheapest workforce in Asia, many foreign companies have decided to
choose the Philippines as their base of outsourced operations.
However, other than the Filipino 鈥檚 keen knowledge and understanding of the
English language, as well as cheaper workforce, many companies have also chosen
the Philippines because of its diversity of call center services. Other than Magellan
Call Center 鈥檚 Live Answering Service or any other simple customer relation
services, many call center companies in the Philippines were also known to offer
online business to customer support and online business to business support.
During and After Global Recession During Global Recession, many call center
companies in the Philippines have closed down due to the fact that most of these call
center companies and agencies relied too much from their offshore clients. And
because Global Recession caused a major downfall in the US 鈥?economy, many
companies in the Philippines have also faced their own downfalls.
There are, however, several call center companies that survived Global Recession,
such as Magellan Call Center. And today, most of those that survived that event are
now recognized as some of the leading call center companies in the Philippines.