Contract Termination Tenancy Letter Template

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					                                                                                                                                de945925-4f71-487e-b1b0-9c4303b4fba4.xls
                         C                           D                 E                                        G                                        H                  I       J         K          M
                                                                                                                                                                        LBE      Pred
                                               EXECUTIVE OF                                                                                       MOT MANAGER OF                           Pred End
     Project & Ref nos                                          Priority Project   Milestones & ref nos                                                               Support    Start                Objective
                                                 PROJECT                                                                                            MILESTONE                                Date
1                                                                                                                                                                     Required   Date

                                                                                   1.0.1 Carry out a value for money review of caretaking
                                                                                                                                                     Kevin Murray                Apr-09     Oct-09
                                                                                   services and implement recommendations
2

                                                                                   1.0.2 Remove caretaker service tenancies                         Thelma McKay                 Apr-09     Aug-09
3 1.0 Develop initiatives to deliver Cleaner
                                                John Tunney           Yes                                                                                                                                1
     Greener estates
                                                                                   1.0.3 Review SLA arrangements of external cleaning
                                                                                                                                                     Kevin Murray                Apr-09     Mar-09
4                                                                                  contracts jointly with council to deliver VFM

                                                                                   1.0.4 Implement programme to review Protocols between
                                                                                                                                                     Kevin Murray                Apr-09     Jun-09
                                                                                   Estate Services and other teams in Ealing Homes
5

                                                                                   1.1.1 Carry out six month review of ASB out of Hours
                                                                                                                                                      Ray Fallon                 Jul-09     Aug-09
                                                                                   Service
6

                                                                                   1.1.2 Implement Witness Support systems                            Ray Fallon                 May-09     Dec-09
     1.1 Safer Estates - Improve support and
7
     advice services for Victims of ASB and     John Tunney           Yes                                                                                                                                1
     introduce robust monitoring systems
                                                                                   1.1.3 Review ASB Strategy                                          Ray Fallon           Yes   Jun-09     Jul-09
8

                                                                                   1.1.4 Introduce and monitor a robust system to ensure
                                                                                                                                                      Ray Fallon                 Apr-09     Apr-09
                                                                                   consitency of the ASB service across teams.
9
                                                                                   1.2.1 Develop a reports to identify hot spots to develop a
                                                                                                                                                      Ray Fallon
10                                                                                 programme of diversionary activiites
                                                                                   1.2.2 Implement a programme of diversionary activities
                                                                                                                                                      Ray Fallon
11                                                                                 tailored to meet the needs of each estate
   1.2 Develop and implement a                                                     1.2.3 Monitor the impact of diversionary activites on
                                                                                                                                                      Ray Fallon
12 programme of diversionary activities on      John Tunney           Yes          levels of ASB                                                                                                         1
   estates with high level of ASB
13                                                                                 1.2.4 Carry out review of effectiveness of initatives              Ray Fallon
                                                                                   1.2.5 ( R10.1) Review leaflet and partnership
                                                                                   arrangements for hate crime with an emphasis on                    Ray Fallon
14                                                                                 creating a higher profile
                                                                                   1.3.1 Implement Tolerated trespassers provisions under
                                                                                                                                                   Jenny Mashayekh         Yes   Apr-09     Mar-10
15                                                                                 schedule 11 and revise policy and procedures.

                                                                                   1.3.2 Update and rationalise all ASB policies and
                                                                                                                                                   Jenny Mashayekh               Apr-09     Mar-10
                                                                                   procedures on the intranet in light of legislative changes
16
                                                                                   1.3.3 Develop guidance notes for staff on implications
                                                                                                                                                   Jenny Mashayekh               Apr-09     Mar-10
17                                                                                 and changes to working practices and publicise

     1.3 Implement changes required under                                          1.3.4 Develop family intervention tenancies with LBE               Ray Fallon           Yes   Apr-09     Mar-10
18
     the Housing and Regeneration Act 2008      John Tunney           Yes                                                                                                                                1
                                                                                   1.3.5 Revise Mutual exchange procedures in line with
     to legislative deadlines
                                                                                   changes to Ground 1 schedule 3 of HA 1985 by                    Jenny Mashayekh         Yes   Apr-09     Mar-10
19                                                                                 Paragraph 4 of HRA 2008

                                                                                   1.3.6 Introduce Premises Closure Orders with LBE                   Ray Fallon           Yes   Apr-09     May-09
20
                                                                                   1.3.7 Set up systems in line with to move to new TSA
                                                                                                                                                     Chris Webb                  Jun-09     Mar-10
21                                                                                 standards on performance monitoring

                                                                                   1.3.8 Implement the changes to the rights of residents on
                                                                                                                                                   Jenny Mashayekh   Yes         Apil 09    Mar-10
22                                                                                 traveller sites (section 318) and revise procedures
                                                                                   2.0.1 (R1.12)Review scope and specifications for decent
                                                                                                                                                     Phil Boxhall                Apr-09     Jun-10
23                                                                                 homes work
24                                                                                 2.0.2 Develop a delivery plan to 2011/12                          Phil Boxhall                Apr-09     Jun-09
25                                                                                 2.0.3 Set up a monitoring system                                  Phil Boxhall                Apr-09     Oct-09
26                                                                                 2.0.4 Tender contracts                                            Phil Boxhall                Apr-09     Apr-09
27                                                                                 2.0.5 Procure contractors                                         Phil Boxhall                Apr-09     Jun-09
28                                                                                 2.0.6 Develop and Manage a supply chain                           Phil Boxhall                Apr-09     Mar-10
                                                                                   2.0.7 Identify and train a panel of residents to participate
                                                                                                                                                     Phil Boxhall                Apr-09     Dec-09
                                                                                   in the delivery of the Decent Homes contract
29


     2.0 Deliver the Decent Homes                                                                                                                 Page 1                                                          de945925-4f71-487e-b1b0-9c4303b4fba4.xls
                                               Marcus Carling         Yes                                                                                                                                2
     Programme
                                                                                                                                de945925-4f71-487e-b1b0-9c4303b4fba4.xls
                         C                            D                 E                                        G                                       H                  I      J         K          M
                                                                                                                                                                        LBE      Pred
                                                EXECUTIVE OF                                                                                   MOT MANAGER OF                             Pred End
     Project & Ref nos                                           Priority Project   Milestones & ref nos                                                              Support    Start               Objective
                                                  PROJECT                                                                                        MILESTONE                                  Date
1                                                                                                                                                                     Required   Date
                                                                                    2.0.8 (R1.13) Deliver the 209/10 Decent Homes
                                                                                    programme and communications plan to timetable, to              Phil Boxhall                 Apr-09    Mar-10
     2.0 Deliver the Decent Homes
30                                              Marcus Carling         Yes          standard and within budget                                                                                          2
     Programme


                                                                                    2.0.9 (R1.15) Communicate DH timetable to residents in
                                                                                                                                                    Phil Boxhall                 Apr-09    Mar-10
                                                                                    a timely and clear fashion

31



                                                                                    2.0.10 (R2.6) Identify the process to be followed if an
                                                                                                                                                  Marcus Carling                 Apr-09    May-09
                                                                                    extension to DH works is required

32

                                                                                    2.1.1 Develop and agree a repairs service strategy            Giuseppe Coia            Yes   Apr-09    Jun-09
33

                                                                                    2.1.2 Clarify any future claims issues                        Giuseppe Coia            Yes   Apr-09    Jun-09
34
                                                                                    2.1.3 Agree repairs specifications in line with Decent
                                                                                                                                                  Giuseppe Coia                  Apr-09    May-09
35                                                                                  Homes

                                                                                    2.1.4 Restate the term contract values                        Giuseppe Coia            Yes   Apr-09    Apr-09
36

                                                                                    2.1.5 Introduce open-book arrangements - Kier                        TBC               Yes   Apr-09    Jun-09
37
                                                                                    2.1.6 Re-establish contract protocols and set up
                                                                                                                                                         TBC               Yes   May-09    Jul-09
38                                                                                  monitoring meetings - Kier

                                                Giuseppe Coia                       2.1.7 Introduce open-book arrangements - Mears                       TBC               Yes   May-09    Jul-09
39 2.1 Develop and implement a Repairs
     strategy to raise performance to targets                          Yes                                                                                                                              2
                                                                                    2.1.8 Re-establish contract protocols and set up
     set and deliver within budget.                                                                                                                      TBC               Yes   Jun-09    Aug-09
40                                                                                  monitoring meetings - Mears

                                                                                    2.1.9 Overhaul the invoicing procedure to ensure
                                                                                                                                                  Pauline Brookes                Jun-09    Oct-09
41                                                                                  contractors receive payments within contract timescales

                                                                                    2.1.10 Revise procedures and processes in-line with
                                                                                                                                                    Parul Shah                   Jun-09    Sep-09
42                                                                                  changes in contract management

                                                                                    2.1.11 Develop protocol between repairs and the new           Giuseppe Coia
                                                                                                                                                                                 Apr-09    Jun-09
43                                                                                  customer service centre                                      Julie Colins-Cole
                                                                                    2.1.12 (R4) Revise contractors and contracts
                                                                                    performance Management framework and suite of                 Giuseppe Coia                  May-09    Sep-09
44                                                                                  performance indicators
                                                                                    2.1.13 Set up new monitroring and supervisory systems         Tarlochan Brar
                                                                                                                                                                                 Apr-09    May-09
45                                                                                  to effectively manage surveyors                                Parul Shah

                                                                                    2.1.14 (R4.33) Agree a strategic approach to improving
                                                                                                                                                    Chris Wood                   Apr-09    Jun-10
                                                                                    services especially on High Intervention estates
46

                                                                                    2.2.1 (R3.23) Agree 2009/2010 Repairs budget with LBE         Giuseppe Coia            Yes   Apr-09    Apr-09
47
                                                                                    2.2.2 (R3.22) Implication of claims provision to be
                                                                                                                                                  Giuseppe Coia                  Apr-09    Apr-09
48                                                                                  communicated to appropriate stakeholders
                                                                                    2.2.3 Review all repairs contracts and develop a
                                                                                                                                                  Giuseppe Coia                  Apr-09    Apr-09
49                                                                                  timetable for procurement
50                                                                                  2.2.4 Revise procurement strategy                             Giuseppe Coia            Yes   Apr-09    Jun-09
                                                                                                                                                                                                        3
                                                                                    2.2.5 (R2.31) Review procurement options including
                                                                                                                                                  Giuseppe Coia            Yes   Jun-09    Jun-09
51                                                                                  LAPN
                                                                                    2.2.6 Set up interim work stream procurement
                                                                                                                                                  Giuseppe Coia            Yes   Jun-09    Aug-09
52                                                                                  arrangements with LBE
                                                                                    2.2.7 Procure New Mechanical and Electrical contractors         Peter Gray             Yes   Jul-09    Jul-10
53
54 2.2 Review Maintenance and Repair                                                2.2.8 Procure new Repairs Term contracts                      Giuseppe Coia            Yes   Aug-09    Feb-11
                                                Giuseppe Coia          Yes
     Contracts and protocols
                                                                                                                                                Page 2                                                           de945925-4f71-487e-b1b0-9c4303b4fba4.xls
                                                                                                                              de945925-4f71-487e-b1b0-9c4303b4fba4.xls
                         C                           D                 E                                       G                                       H                  I      J          K          M
                                                                                                                                                                      LBE      Pred
                                               EXECUTIVE OF                                                                                     MOT MANAGER OF                           Pred End
  Project & Ref nos                                             Priority Project   Milestones & ref nos                                                             Support    Start                Objective
                                                  PROJECT                                                                                         MILESTONE                                Date
1 2.2 Review Maintenance and Repair                                                                                                                                 Required   Date
                                                Giuseppe Coia         Yes
  Contracts and protocols                                                          2.2.9 Develop protocols for procurement and contract
                                                                                                                                                  Giuseppe Coia                May-09     Jun-09
55                                                                                 management
56                                                                                 2.2.10 Incorporate CDM Regulations                             Giuseppe Coia                Jun-09     Jul-09
                                                                                   2.2.11 Introduce protocols for the storage and
                                                                                                                                                  Giuseppe Coia
                                                                                   management of health and safety files, contract files, and                                  May-09     Aug-09
57                                                                                 Operating and Maintenance Manuals
                                                                                   2.2.12 Introduce contract approvals procedures and
                                                                                                                                                  Giuseppe Coia                Apr-09     Jun-09
58                                                                                 system
59                                                                                 2.2.13 Maintenance of Repairs contracts register                      TBC                   Apr-09     May-09
                                                                                   2.2.14 Develop and agree work stream delivery
                                                                                                                                                         TBC                   Jul-09     Sep-09
60                                                                                 arrangements with contractor
                                                                                   2.2.15 Develop and agree planned maintenance delivery          Giuseppe Coia
                                                                                                                                                                         Yes   Apr-09     Sep-09
61                                                                                 arrangements for regeneration Areas                              Phil Boxall
62                                                                                 2.2.16 Ensure leasehold protocol is adhered to                     TBC                      Apr-09     May-09

                                                                                   3.0.1 (R9.14) Revise service charges to ensure the full
                                                                                                                                                  Pat Ronayne                   Apr-09     Mar-10      2
                                                                                   recovery of the cost of providing leaseholder services.
63
     3.0 Recover Actual cost of leaseholder
                                                John Tunney           Yes          3.0.2 Remodel leaseholder management fee to a more
     Services                                                                                                                                     Pat Ronayne                   Apr-09     Mar-10
                                                                                   equitable system
64
                                                                                   3.0.3 Seek determination at LVT for varying leases to
                                                                                                                                                  Pat Ronayne                  Sep-09     Mar-10
65                                                                                 recover interest on arrears

                                                                                   3.1.1 Increase the take up of leaseholders buying into the
                                                                                                                                                  Pat Ronayne                  Apr-09     Jul-09
                                                                                   bulk gas safety inspection contract
66

                                                                                   3.1.2 Evaluate stock for leasehold insurance purposes
                                                                                                                                                  Pat Ronayne            Yes   Apr-09     Mar-10
                                                                                   (see KLOE 12)
67
                                                                                   3.1.3 Agree definition of blocks and estates across
                                                                                   Ealing Homes and show estate and block costs                   Pat Ronayne                  Apr-09     Mar-10
68                                                                                 separately on service charge accounts
                                                                                   3.1.4 Improve data collection for estimatated work to
                                                                                   reduce amount of variation between estimate and actual         Pat Ronayne                  Oct-09     Nov-09
     3.1 Improve Services to leaseholders by
69                                                                                 service charge bills
     developing robust data sets and            John Tunney           Yes                                                                                                                              2
     monitoring systems                                                            3.1.5 Evaluate the impact of changes to leaseholder
                                                                                                                                                  Pat Ronayne                  Oct-09     Oct-09
                                                                                   billing after actuals sent out in Sept 2009
70
                                                                                   3.1.6 Carry out staff training programme to improve their
                                                                                   knowledge and skills to deal with leaseholder billing          Pat Ronayne                  Jun-09     Aug-09
71                                                                                 enquiries

                                                                                   3.1.7 Develop a leaseholder repairs fact sheet                 Pat Ronayne                  Apr-09     Jun-09
72
                                                                                   3.1.8 To create and develop a excelerator report which
                                                                                   will enable leaseholder service charges reconcilation          Nina Chapman                 Apr-09     Jun-08
73                                                                                 from Agresso to OHMS

                                                                                   3.2.1 Introduce itemised bills for major works                 Pat Ronayne                  Apr-09     Sep-09
74




     3.2 Improve billing system for                                                3.2.2 (R9.13) Increase the range of methods available to
                                                John Tunney           Yes                                                                         Pat Ronayne                  Apr-09     Jul-09
     leaseholders                                                                  leaseholders to pay major works bills



75
                                                                                   3.2.3 (R9.12) Set up monitoring systems for Capital
                                                                                                                                                  Pat Ronayne                  Apr-09     Jul-09
76                                                                                 service charge arrears to and achieve set targets
                                                                                   3.3.1 Review Customer Care strategy, revise and
                                                                                                                                                   Chris Webb                  Jun-09     Sep-09
77                                                                                 implement action plan
                                                                                   3.2.2 (R4) Implement staff training programme and letter
                                                                                   templates to improve the quality of responses to                Chris Webb                  Apr-09     Jun-09
78                                                                                 complaints
                                                                                                                                                Page 3                                                          de945925-4f71-487e-b1b0-9c4303b4fba4.xls



     3.3 Review & Implement Customer
                                                                                                                             de945925-4f71-487e-b1b0-9c4303b4fba4.xls
                          C                        D                 E                                        G                                       H                  I       J          K          M
                                                                                                                                                                     LBE      Pred
                                             EXECUTIVE OF                                                                                       MOT MANAGER OF                           Pred End
      Project & Ref nos                                       Priority Project   Milestones & ref nos                                                              Support    Start                 Objective
                                               PROJECT                                                                                            MILESTONE                                Date
 1                                                                                                                                                                 Required   Date
                                                                                 3.2.3 Implement Phase 1 of Rollout of Call Centre
                                                                                                                                                 Jenny Mashayekh              Apr-09      Apr-09
                                                                                 software used in Repairlink to Decent HomesTeams.
79
      3.3 Review & Implement Customer                                            3.2.4 Implement Phase 2 Rollout of Call Centre software
                                              John Tunney           Yes                                                                          Jenny Mashayekh               May-09     Sep-09       2
      Care Strategy                                                              used in Repairlink to Housing Management Teams.
80
                                                                                 3.2.5 Implement Phase 3 in the rollout of call centre
                                                                                                                                                 Jenny Mashayekh               Mar-10     Sep-10
81                                                                               software to achieve one EH customer contact centre
                                                                                 3.2.6 Carry out feasibility of customer self service as part
                                                                                                                                                  Romeo Lipizzi                 Apr-09    Jun-09
                                                                                 of call centre technology and make recommendations
82
                                                                                 3.2.7 Review effectiveness and VFM of estate surgeries
                                                                                 and estate inspections and develop a programme that              Giusppe Coia                Apr-09      May-09
83                                                                               ensures borough wide coverage
                                                                                                                                                                      Yes
                                                                                 3.4.1 Develop Neighbourhood Panels to enhance
                                                                                                                                                 Jenny Mashayekh   Secondme   May-09      Sep-09
                                                                                 resident participation
84                                                                                                                                                                     nt
                                                                                 3.4.2 (R10.3) Review arrangements for resident
                                                                                 involvement at a strategic level and reach written
                                                                                                                                                 Jenny Mashayekh              Jun-09      Sep-10
                                                                                 agreement with ECTLG that clarifies how they can
85                                                                               influence decisions

                                                                                 3.4.3 Revise Resident Participation Compact and
                                                                                                                                                 Jenny Mashayekh              Apr-09      Jun-09
                                                                                 monitoring system
86

                                                                                 3.4.4 Develop a mechanism to increase resident
                                                                                                                                                 Jenny Mashayekh              Apr-09      May-09
                                                                                 involvment in service and contract reviews
87

                                                                                 3.4.5 Raise awareness of the role and cary out an impact
   3.4 Increase resident Involvement in                                                                                                            Pat Ronayne                May-09      Mar-10
                                                                                 assessment of leaseholders in the involvement structure
88 Ealing Homes activities and monitor the    John Tunney           Yes
   impact.
                                                                                                                                                                                                       3
                                                                                 3.4.6 Hold a leaseholder annual conference                        Pat Ronayne                May-09      Sep-09
89
                                                                                 3.4.7 Carry out review of impact assessments for
                                                                                 consultation and Resident Involvement structures and            Jenny Mashayekh              Apr-09      Jun-09
90                                                                               implement the recommendations

                                                                                 3.4.8 Hold a residents annual conference/ open day               Andy Mahady                 Apr-09      Jul-09
91

                                                                                 3.4.9 Implement capacity building training programme for
                                                                                                                                                 Jenny Mashayekh              Apr-09      Mar-10
                                                                                 residents
92

                                                                                 3.4.10 Establish repairs working group with residents            Guiseppe Caio               Apr-09      Apr-09
93
94    Above this line are priority projects that need to be linked to that tab on linx
                                                                                 4.0.1 Develop and implement a protocol with LBE on
                                                                                                                                                   Phil Boxhall         Yes   Apr-09      Sep-09
95                                                                               Regeneration Estate works
                                                                                 4.0.2 Implement a document control system of all Asset
                                                                                 Management documents and project files to ensure                  Phil Boxhall               Apil 09     May-09
      4.0 Implement the asset mananagement
96                                           Marcus Carling         No           consistency                                                                                                           2
      strategy & action Plan
                                                                                 4.0.3 Complete data capture from OHMS to promaster                Phil Boxhall               Sep-09      Dec-09
97
                                                                                 4.0.4 Develop and implement a Sustainability strategy for
                                                                                                                                                   Phil Boxhall         Yes   Apr-09      May-09
98                                                                               housing stock
                                                                                 4.1.1 (R2) Review Business and Service Plan process
      4.1 Develop and Implement an                                               and implement recommendations to ensure buy in from               Chris Webb                 Apr-09      May-09
99 improved business and service              Chris Wood            No           all partners                                                                                                          3
      improvement planning process
                                                                                 4.1.2 Hold an annual staff conference                            Andy Mahady                 Apr-09      May-09
100
                                                                                 4.2.1 Improve perception of Ealing Homes through
                                                                                 proactive public relations in external publications and          Andy Mahady                 Apr-09      Mar-10
101                                                                              monitor impact.
    4.2 Implement an effective
                                                                                 4.2.2 Investigate effectiveness of alternative media
    communications strategy to Residents      Chris Wood            No                                                                            Andy Mahady                 Jun-09      Aug-09
102 and stakeholders                                                             advertising methods to advertise EH services
                                                                                                                                                Page 4                                                          de945925-4f71-487e-b1b0-9c4303b4fba4.xls
                                                                                                                         de945925-4f71-487e-b1b0-9c4303b4fba4.xls
                         C                         D               E                                      G                                       H                  I      J         K          M
   4.2 Implement an effective                                                                                                                                    LBE      Pred
                                             EXECUTIVE OF                                                                                 MOT MANAGER OF                           Pred End
   Project & Ref nos
   communications strategy to Residents        Chris Wood   Priority Project
                                                                   No          Milestones & ref nos                                                            Support    Start               Objective
                                               PROJECT                                                                                      MILESTONE                                Date
 1 and stakeholders                                                                                                                                            Required   Date
                                                                               4.2.3 Organise an annual open day for Membersto
                                                                                                                                             Andy Mahady                  Jun-09    Nov-09
103                                                                            improve awareness of Ealing Homes(RSP R4)

                                                                               4.3.1 (R5.52) Identify and revise all leasehold
                                                                                                                                             Pat Ronayne                  Jun-09    Sep-09
104                                                                            procedures to account for needs of vulnerable residents

                                                                               4.3.2 Implement range of communications tools for
                                                                                                                                             Andy Mahady                  Jun-09    Mar-10
105                                                                            residents with disabilities
                                                                               4.3.3 Create pre tenancy letters to go out at offer and                                                           3
                                                                               sign up stage to improve access to floating tenancy            Parul Shah            Yes   Apr-09    Apr-09
106                                                                            support service
                                                                               4.3.4 Procure a contractor to carry out the Garden
                                                                               Scheme for 574 Aged & Desabled tenants in the               Jenny Mashayekh          Yes   Apr-09    May-09
107                                                                            borough.
      4.3 Improve access and monitoring of                                     4.3.5 (R5.41) Work with the Council (RAS) to identify
                                              John Tunney         No
      Services to Vulnerable residents                                         delays in the provision of aids and adaptations and work
                                                                                                                                              Phil Boxhall          Yes   Apr-09    May-09
                                                                               together to minimise these delays and improve
108                                                                            satisfaction
                                                                               4.3.6 (R5.42) Work with the Council to develop service
                                                                                                                                              Phil Boxhall          Yes   Apr-09    May-09
109                                                                            standards for their aids and adaptations service

                                                                               4.3.7 (R5.43) Advertise the aids and adaptations service       Phil Boxhall          Yes   Apr-09    May-09
110
                                                                               4.3.8 (R10.2) Ensure that customer profiling for Tenancy
                                                                               Support is regularly undertaken in order to shape future    Jenny Mashayekh                Apr-09    Mar-10
111                                                                            service delivery
                                                                               4.4.1 (R3) Revise the Terms of reference of CASH to
                                                                               increase sheltered residents decision making on the         Jenny Mashayekh          Yes   Apr-09    Sep-09       3
112                                                                            services that are provided

      4.4 Improve Services to sheltered                                        4.4.2 (R6.73) Review sheltered Housing Protocol and
                                              John Tunney         No                                                                      Jenny Mashayekh                 Apr-09    Jun-09
      housing                                                                  include process for dealing with complaints
113

                                                                               4.4.3 (R6.72) Work with Council to review long term
                                                                                                                                           Jenny Mashayekh                Apr-09    Mar-10
                                                                               future of Sheltered Housing
114
                                                                               4.5.1 Review Apprentice Scheme and implement
                                                                                                                                             Thelma McKay                 Aug-09    Sep-10
115 4.5 Implement Financial Inclusion                                          recommendations
                                               Tim Willis         No                                                                                                                             3
      strategy                                                                 4.5.2 Revise Financial Inclusion strategy and implement
                                                                                                                                           Jenny Mashayekh          Yes   Apr-09    Mar-10
116                                                                            recommendations




                                                                                                                                           Page 5                                                         de945925-4f71-487e-b1b0-9c4303b4fba4.xls
                                                                                                                           de945925-4f71-487e-b1b0-9c4303b4fba4.xls
                          C                         D               E                                       G                                       H                 I       J         K          M
                                                                                                                                                                   LBE      Pred
                                              EXECUTIVE OF                                                                                  MOT MANAGER OF                           Pred End
      Project & Ref nos                                      Priority Project   Milestones & ref nos                                                             Support    Start               Objective
                                                PROJECT                                                                                       MILESTONE                                Date
 1                                                                                                                                                               Required   Date
                                                                                 4.6.1 (R8.1) Develop and deliver annual training
                                                                                programme for board members and E induction with              Thelma Mckay                  Apr-09    Mar-10
117                                                                             monitoring system                                                                                                  2
      4.6 Deliver Board Development
                                               Chris Wood          No           4.6.2 Revise governance handbook                              Ravneet Kallah                May-09    Sep-09
      programme
118
                                                                                4.6.3 (R8.12) Recruit resident board members with
                                                                                                                                               Chris Webb                   Apr-09    Sep-09
119                                                                             relevant skills to fill vacancies


                                                                                4.7.1 Implement online possession applications               Jenny Mashayekh                Apr-09    Sep-09
                                                                                                                                                                                                   2
120 4.7 Implement Income recovery systems
      to maximise income sources and reduce     Tim Willis         No           4.7.2 Produce a report for LBE to increase District
                                                                                                                                              Giuseppe Coia                 Apr-09    Sep-09
121 debt owed                                                                   Heating charges in line with current fuel costs
                                                                                4.7.3 Produce a report for LBE on the proposal to
                                                                                                                                              Nina Chapman                  Apr-09    Sep-09
122                                                                             introduce all year round District Heating

                                                                                4.8.1 (R9.12) Identify high cost service areas and report
                                                                                                                                               Chris Webb                   Apr-09    May-09
                                                                                to VFM board to inform VFM programme
123
      4.8 Implement Value for money board                                       4.8.2 (R10.5) Develop Income maximisation strategy
                                                Tim Willis         No           ensuring that all income maximisation sources are             Nina Chapman                  Apr-09    Sep-09       2
      review programme
124                                                                             identified.

                                                                                4.8.3 Develop Monthly HR metrics report                       Thelma Mckay                  Apr-09    Jun-09
125

                                                                                4.9.1 (R10.6) Report progress to the board of the ALMO,
                                                                                                                                               Chris Webb                   Apr-09    Feb-10
                                                                                LBE and customers
126

                                                                                4.9.2 Carry out six month review of self assessment            Chris Webb                   Apr-09    Apr-09
127
      4.9 Prepare for Audit Commission
                                               Chris Wood          No                                                                                                                              2
      inspection                                                                4.9.3 Manage inspection process                                Chris Webb                   Oct-09    May-10
128
                                                                                4.9.4 Implement programme of mini Service reviews and
                                                                                                                                               Chris Webb                   Apr-09    Mar-10
129                                                                             include quality checks

                                                                                4.9.5 Set up programme of Challenge days                       Chris Webb                   Apr-09    Dec-09
130
                                                                                4.10.1 Implement repairs resident first restructure which
                                                                                                                                              Giusppe Coia                  Apr-09    May-09
131                                                                             sets out roles and responsibilites of officers
      4.10 Implement phase two of Residents                                     4.10.2 Develop and implement a new structure for
                                               Chris Wood          No                                                                          Pat Ronayne                  Apr-09    Jun-09       2
132
      First change programme                                                    Leasehold services

                                                                                4.10.3 Agree handover arrangements between AIT and            Giuseppe Coia
                                                                                                                                                                            Apr-09    May-09
133                                                                             repairs                                                         Peter Gray
                                                                                4.11.1 Develop action plan for IIP profile status re-
                                                                                                                                              Thelma Mckay                  Apr-09    May-09
134                                                                             acreditaion Dec 09
135                                                                             4.11.2 Implement AHP accident reporting (new)                 Thelma Mckay                  May-09    Jul-09
136                                                                             4.11.3 Role out Monster Access to managers (started)          Thelma Mckay                  Apr-09    Jun-09
                                                                                4.11.4 Launch coaching, mentoring, mediation network -
                                                                                                                                              Thelma Mckay                  Apr-09    Sep-09
137                                                                             link to IIP ( started)
                                                                                4.11.5 Review Discipline Grievance capability
                                                                                procedures in light of new ACAS guide and Employment          Thelma Mckay                  Apr-09    Jun-09
138                                                                             Bill 2008
      4.11 Implement People Strategy            Tim Willis         No           4.11.6 Implement e learning diversity programme                                                                    3
                                                                                                                                              Thelma Mckay                  Apr-09    May-09
139                                                                             (started)
                                                                                4.11.7 Develop implement e learning discipline &
                                                                                                                                              Thelma Mckay                  Jul-09    Mar-10
140                                                                             grievance programme (new)
                                                                                4.11.12 Introduce enhanced vetting for recruitment
                                                                                                                                              Thelma Mckay                  Apr-09    Jul-09
141                                                                             (started)
                                                                                4.11.13 Pilot 180o on line appraisals in Finance and
                                                                                                                                              Thelma Mckay                  Apr-09    Sep-09
142                                                                             evaluate
143                                                                             4.11.14 Introduce annual well being day(new)                  Thelma McKay                  Jun-09    Oct-09
144                                                                             4.11.15 Review take up on flexible working                    Thelma Mckay                  Oct-09    Dec-09
      4.12 Implement initatives accepted                                        4.12.1 Implement staff exchange programme ( staff
                                                                   No                                                                          Chris Webb                   Apr-09    Mar-10       3
145 under staff incentive scheme                                                incentive scheme)
                                                                                                                                            Page 6                                                          de945925-4f71-487e-b1b0-9c4303b4fba4.xls
                                                                                                                          de945925-4f71-487e-b1b0-9c4303b4fba4.xls
                          C                     D                E                                         G                                       H                   I      J          K          M
                                                                                                                                                                  LBE       Pred
                                           EXECUTIVE OF                                                                                      MOT MANAGER OF                           Pred End
      Project & Ref nos                                   Priority Project   Milestones & ref nos                                                               Support     Start                Objective
                                             PROJECT                                                                                           MILESTONE                                Date
 1                                                                                                                                                              Required    Date
                                                                             4.13.1 Carry out Strategic Review of Montioring and
                                                                             Evaluation of External Contractors with a Strong Focus           Jenny Mashayekh               Jun-09     Jan-10
146                                                                          on E & D
                                                                             4.13.2 Implement Monitoring Campaign of External
                                                                             Contracts to Determine E & D Performance include                 Jenny Mashayekh               Jun-09     Jan-10
147                                                                          briefing for contractors of expectations
                                                                             4.13.3 Commission Service Delivery Focused Equality
                                                                             Training Programme for Contract Staff Covering the Six           Jenny Mashayekh               Jun-09     Jan-10
148                                                                          Social Identities
                                                                             4.13.4 Revise Resident Empowerment Strategy to
                                                                No                                                                            Jenny Mashayekh               Apr-09     Jun-09
149 4.13 Implement Single equalities        Chris Wood                       Include a Disabled Community Involvement Plan                                                                          3
      scheme
                                                                             4.13.5 Roll out training on disability awareness to all staff    Jenny Mashayekh               Apr-09     Jun-09
150

                                                                             4.13.6 Impact assess diversity training for staff                Jenny Mashayekh               Apr-09     Mar-10
151
                                                                             4.13.7 Revise Equality Impact Assessment (EIA)
                                                                                                                                              Jenny Mashayekh         Yes   Apr-09     Apr-09
152                                                                          template and and procedures inline with LBE

                                                                             4.13.8 Develop and implement a programme of EIA's                Jenny Mashayekh               Apr-09     Apr-09
153

                                                                             4.14.1 Implement programme to review SLAs                           Tim Willis           yes   Apr-09     Mar-10
154
    4.14 Implement an annual review of
    external protocols and SLA's to meet       DCS                           4.14.2 Implement programme to review protocols                      Tim Willis           Yes   Apr-09     Mar-10       3
155 business needs
                                                                             4.14.3 Set up monthly operational meetings with LBE
                                                                                                                                               Nina Chapman                 Apr-09     May-09
156                                                                          officers in finance,Housing and procurement

                                                                             4.15.1 Set up telephone system to provide telephone
                                                                                                                                               Romeo Lipizzi    Yes         Apr-09     May-09
157                                                                          stats for monitoring and reporting

                                                                             4.15.2 Upload GIS maps onto intranet to enable easy
                                                                                                                                                Chris Webb                  Apr-09     May-09
158                                                                          identification of all Ealing Homes Assets.

                                                                             4.15.3 Update OHMS to enable integration of major
                                                                                                                                                Pat Ronayne                 Jun-09     Mar-10
159                                                                          works function with leaseholder data

                                                                             4.15.4 Interface FTP link for repairs payments from
                                                                                                                                               Romeo Lipizzi                Apr-09     Sep-09
160                                                                          aggresso to OHMS


                                                                             4.15.5 Implement new OHMS upgrade to Version 7/8                  Romeo Lipizzi                 Apr-09    Aug-09
161

                                                                             4.15.6 Carry out a Feasibility study to introduce a
                                                                                                                                               Romeo Lipizzi          Yes    Apr-09    Apr-09
                                                                             document management system
162

                                                                             4.15.7 Implement OHMS Contact Management -
                                                                                                                                               Romeo Lipizzi                 Apr-09    Jul-09
                                                                             Tenancy Support
163
    4.15 Implement new IT systems and
    improve exisiting to improve work          DCS              No           4.15.7 Implement Business Continuity plan                         Romeo Lipizzi                Apr-09     Aug-09       2
164 practices and data held

                                                                             4.15.8 Carry out a data cleansing exercise on OHMS
                                                                                                                                               Nina Chapman           Yes   Apr-09     Mar-10
                                                                             properties and people data to check accuracy of data
165

                                                                             4.15.9 Implement programme to Close off AS400 system
                                                                                                                                               Romeo Lipizzi          Yes    Apr-09    Mar-10
                                                                             by system
166

                                                                             4.15.10 Implement the setting up and maintaining public
                                                                                                                                               Romeo Lipizzi                Apr-09     Jul-09
                                                                             information kiosks in area offices
167

                                                                             4.15.11 Develop feasibility study to archive data on
                                                                                                                                               Romeo Lipizzi                Apr-09     Sep-09
                                                                             OHMS
168
                                                                                                                                             Page 7                                                          de945925-4f71-487e-b1b0-9c4303b4fba4.xls
                                                                                                                                 de945925-4f71-487e-b1b0-9c4303b4fba4.xls
                          C                            D                 E                                        G                                       H                  I      J         K          M
                                                                                                                                                                         LBE      Pred
                                                 EXECUTIVE OF                                                                                      MOT MANAGER OF                          Pred End
      Project & Ref nos                                           Priority Project   Milestones & ref nos                                                              Support    Start               Objective
                                                   PROJECT                                                                                           MILESTONE                               Date
 1                                                                                                                                                                     Required   Date

                                                                                     4.15.12 Carry out review VFM assessment of TROVE
                                                                                                                                                     Romeo Lipizzi                Sep-09    Dec-09
                                                                                     library
169
                                                                                     4.15.13 Review use of repair IT systems including
                                                                                                                                                      Peter Gray                  May-09    Aug-09
170                                                                                  contractors
                                                                                     4.15.14 Ensure appropriate link with repairs and AIT
                                                                                                                                                      Neil Beswick                Apr-09    Jul-09
171                                                                                  Promaster
                                                                                     4.15.15 Carry out review and implement the Repairs IT
                                                                                                                                                      Neil Beswick                May-09    May-09
172                                                                                  development plan

      4.16 Improve communal services
                                                 Marcus Carling         No           14.16 Carry out a boroughwide Communal Lighting Audit            Peter Gray                  Jun-09    Mar-10       1
      through robust data collection
173

                                                                                     4.17.1 Review Customer Service Standards and include
                                                                                                                                                      Chris Webb                  May-09    Jul-09
                                                                                     quality assurance
174 4.17 Review the qualilty of Ealing
      Homes Services and tailor to meet              DCS                No           4.17.2 Implement action plan to move from Chartermark                                                               2
                                                                                                                                                      Chris Webb                  Apr-09    Mar-10
175 residents needs                                                                  to CSE accreditation in May 2010
                                                                                     4.17.3 Relaunch West London Tenancy Management
                                                                                                                                                    Jenny Mashayekh               Apr-09    Jun-09
176                                                                                  Benchmarking club
                                                                                     4.18.1 Improve data collection including E mail                  Chris Webb                  Apr-09    Mar-10
177                                                                                  addresses
                                                                                     4.18.2 Review PID to incorporate Customer insight data,
      4.18 Use tenant profiling data to tailor                                                                                                        Chris Webb                  Sep-09    Sep-09
178                                                                     No           VFM and Equality and diversity issues                                                                               2
      serivces to meet residents needs
                                                                                     4.18.3 Use analysed data to identify service areas that
                                                                                                                                                      Chris Webb                  Apr-09    Mar-10
179                                                                                  can be tailored to residents needs
180                                                                                  4.18.4 Assess impact and report to board quarterly               Chris Webb                  Apr-09    Mar-10

                                                                                     4.19.1 Revise Ealing Homes Health and safety policy
                                                                                                                                                    Shirley Blackmun              Apr-09    Jul-09
                                                                                     and procedures
181

                                                                                     4.19.2 Apply Ealing Homes Health and safety framework
                                                                                                                                                     Giuseppe Coia                Apr-09    Jun-09
                                                                                     to repairs and M & E contractors
182
      4.19 Revise and implement changes to
                                                 Marcus Carling         No                                                                                                                               2
      procedure to meet H&S statutory duties
                                                                                     4.19.3 Achieve OHSAS 18001 accreditation for H & S             Shirley Blackmun              Apr-09    Dec-09
183

                                                                                     4.19.4 Implement annual programme of Health and
                                                                                     Safety inspections to include Play Areas, access areas to      Shirley Blackmun              Apr-09    Mar-10
                                                                                     Railways, Canals,and potential dangerous trees
184
185                                                                                  4.19.5 Set up fire risk assessment protocol with LBE           Shirley Blackmun              Apr-09    May-09
186                                                                                  4.19.6 Carryout an asbestos audit                                 Peter Gray                 Apr-09    Oct-09
                                                                                     4.20.1 Set up a shorter gas servicing programme to
                                                                                                                                                      Peter Gray                  Apr-09    Apr-09
187                                                                                  improve annual performance
                                                                                     4.20.2 Set up systems to work jointly with Area teams to
                                                                                                                                                      Peter Gray                  Apr-09    Jun-09
188                                                                                  gain access to properties without CP12
      4.20 Improve performance on Gas
                                                 Giuseppe Coia          No           4.20.3 Develop programme of out of hours visits to                                                                  2
      servicing                                                                                                                                       Peter Gray                  Apr-09    Jun-09
189                                                                                  increase access for CP12 checks
                                                                                     4.20.4 Develop a protocol for storage of gas safety
                                                                                                                                                      Peter Gray                  May-09    Jul-09
                                                                                     certificates
190
                                                                                     4.21.1 Review delivery of voids repairs and implement
                                                                                                                                                      Parul Shah                  Apr-09    Jun-09
191                                                                                  cross-cutting efficiency opportunities
    4.21 Improve Voids and disrepair
192                                              Giuseppe Coia          No           4.21.2 Introduce pre-termination visits                          Parul Shah            Yes   Apr-09    Apr-09       2
      service
                                                                                     4.21.3 Revise and implement changes to recharge policy           Parul Shah            Yes   Apr-09    Jun-09
193
                                                                                     4.22.1 Develop and Implement a strategy for the M & E
                                                                                     service looking at contract specifications, the carbon foot
    4.22 Develop and implement a strategy                                                                                                             Peter Gray                  Apr-09    Jul-09
                                                                                     print, new techonology, and the approach to legionella
    for the M & E teams in line with the         Giuseppe Coia          No                                                                                                                               2
194                                                                                  and fire safety
    Governments agenda
                                                                                     4.22.2 Install Trend management control systems in
                                                                                                                                                      Peter Gray            Yes   Jun-09    Jun-09
195                                                                                  sheltered housing blocks
                                                                                     4.23.1 Implement the legislative changes to the RTB
                                                                                     introduced under the Housing and Regeneration Act                Pat Ronayne                 Apr-09    Apr-09       3
196 4.23 Improve Homeownership services           John Tunney           No           2008 and update policies and procedures
                                                                                     4.23.2 Develop Bi annual newsletter for leaseholders             Pat Ronayne                 Apr-09    Dec-09
197
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