NEWS RELEASE 13 August 2010 CONDOR FERRIES MD EXPLAINS HOW HIS TEAM IS ADDRESSING CURRENT DISRUPTION In the last couple of weeks, Condor Ferries has experienced an exceptional number of technical problems in its fleet of 86m high speed craft during the busiest time of the year. Simon Edsall, Managing Director Condor Ferries said “We understand that Channel Island residents value a punctual and reliable ferry service and it’s very important to everyone at Condor Ferries that we deliver a high quality service that helps all our passengers get to their destinations as planned. All three of our 86m ferries have experienced problems in recent weeks and although we have moved fast to fix these it has been necessary to make some changes to the schedule to minimise the disruption to customers and get the greatest number of people to their destination as close to their planned arrival time as we can. On behalf of Condor Ferries I would like to apologise to customers who have been affected by these problems and for the disappointment and inconvenience they may have been caused. We are grateful for the patience and consideration many passengers have shown throughout this difficult period.” He went on to say “The whole team at Condor Ferries is focussed on resolving these issues – from the engineering teams who are planning and implementing repairs to our port and reservations staff who are helping customers revise their travel plans. I know that across the company people are disappointed that these problems are affecting our customers but they are striving hard to deliver the highest possible standard of service and I would like to thank them for their dedication at a difficult time and to encourage them to keep this up”. Condor Express is currently operating as scheduled with two departures from the UK to the Channel Islands and back each day with very heavy passenger loads. Work on Condor Vitesse continues to progress well and she is expected to resume her normal operations early next week. More… Condor Ferries MD explains how his team is addressing current disruption /2 At present, Condor Rapide continues to operate a revised schedule using three engines whilst the engineering teams complete their investigations. However, it does appear that the crankshaft on the engine which has been taken out of service is damaged beyond repair and resolving this problem may take several weeks. Condor Rapide is expected to swap back to her home route between the Channel Islands and France early next week. These routes have shorter crossing times and so the ship will be better able to keep to the planned timetable. Condor Ferries is committed to keeping passengers informed and will provide further information in the next week. Customers who are affected by these delays are being contacted individually by SMS message, and many by telephone to make them aware of changes or discuss their alternative travel options. In addition, Condor Ferries is publishing regular updates on its website. -Ends- Issued by James Falla, Image PR, Tel (01481) 723456, email firstname.lastname@example.org Notes to Editors Last month, an engine bearing failed on Condor Express and in early August engineering tests onboard Condor Vitesse highlighted a problem with the pistons in one of her four th engines. Last weekend (Sunday 8 August) Condor Rapide also experienced a problem with one of her four engines which have resulted in her running an amended schedule operating three engines this week. About Condor Ferries Condor Ferries was founded in 1964 and initially operated a passenger service between France and the Channel Islands. In 1987 the first service linking the Channel Islands with the UK was launched and since then Condor Ferries has operated a year-round service connecting the UK through Poole, Weymouth and Portsmouth, the Channel Islands through Guernsey and Jersey and the ports of St Malo and Cherbourg in France. Condor Ferries operates Condor Vitesse, Condor Express, and Condor Rapide fast cat ferries. In 1999 Commodore Clipper, a conventional car, passenger and freight carrying vessel was introduced to the fleet to offer an all weather, year round service. Each year Condor Ferries carries more than 1 million passengers and 200,000 passenger vehicles. Condor Ferries also operates Commodore Goodwill, as a freight only vessel. The Condor Ferries fleet carries 100,000 freight vehicles into the Channel Islands each year as well as exporting tonnes of local produce. Condor Ferries is also an active member of the communities within which it operates and supports numerous organisations, sports and charities through sponsorship and travel. More information about Condor Ferries and its services is available at www.condorferries.com.