BSis BDM Leaflet

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					Business Exception Management – BDEx for Banking




        Customer
        focused
        resolution
        of business
        issues
        Of the many challenges
        endured by banks; enabling
        the cost-reduction of business
        processes in the face of
        changing regulatory social
                              ,
        and customer charters is
        critical. Replacing custom
        processes with SAP industry
        solutions is a path to
        efficiently supporting
        customer retention and
        satisfaction strategies for
        new sources of competitive
        advantage.



        BDEx, for use with SAP IS-Banking, extends
        capabilities in managing costly issues
        impacting business processes. Exceptions
        emerge during the business processes
        required to support frequent, complex trans-
        actions between multiple parties and varying
                                         ,
        parameters. When issues occur customers
        complain and regulators take note. BDEx
        removes lengthy investigation time by
        specialist teams that negatively impacts
        both profitability and customer loyalty  .

        Read on to understand how BDEx enables
        Banking Institutions to lower costs in both
        front-office and back-office functions by
        dramatically increasing the speed with which
        business process issues can be resolved.




                                                http://www.basistechnologies.com/bdex/banking
“   BDEx guides the user to find and resolve business
    process issues with a complete customer focus instead
    of a data driven focus. It also allows us to drive down
    cost by aligning customer support teams to efficiently
    and proactively resolve problems before they
    manifest as customer issues.
                                                ”
    The solution provides an extensible architecture for retrieving, analyzing, resolving
    and reporting upon business process issues. BDEx explores all functional and tech-
                                                                  ,
    nical exception repositories in real time for a given customer significantly reducing
    the search effort and dependence on specific system and process knowledge.

    Business users can easily find and resolve business exceptions without expert back-
    office involvement. BDEx performs root cause analysis to identify the underlying
    source of the issue, business process or particular exception, and then guides the
    user to resolve the exception. Self-learning actions can be adopted based on
                                                     .
    recommendations to further increase efficiency Your business can then spend less
    time recovering revenue and reallocate more time to growing revenue.




    Some key benefits of BDEx include:


✔   Increased Productivity – All information
    is immediately available so exceptions
    can be addressed quickly



✔   Increased Visibility – Complete visibility
    of all exceptions affecting a single or group
    of customers or business process



✔   Faster Problem Resolution – Rapid
    identification and resolution of business
    issues thereby reducing the processing
    time



✔   Increased Efficiency – Related exceptions
    can be handled in a single place by
                                                     Become a more
                                                     profitable and
    non-expert users
                                                     customer focused
                                                     organization today!
✔   Improved Customer Satisfaction and
    Retention – Customer problems are
                                  ,
    identified and resolved faster reducing
    complaints and regulatory intervention           Contact Us
                                                     info@basistechnologies.com

✔   Enhanced Business Exception Reporting
    – Root Cause analysis helps to identify
                                                     www  .basistechnologies.com

    underlying issues that are causing
    exceptions                                       London Philadelphia Paris Melbourne

				
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posted:2/6/2011
language:English
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