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KHCONF - Kigndom Hall Telephone Conferencing service - How to

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KHCONF - Kigndom Hall Telephone Conferencing service - How to Powered By Docstoc
					KHCONF is a service provided by Generic Conferencing LLC, a Missouri Limited Liability
Company.


KHCONF services are designed to assist congregations of Jehovah's Witnesses around the
world to tie in elderly and infirm members to meetings via telephone. Generic Conferencing's
KHCONF service uses Voice over IP technology and open source software to create a simple,
yet functional service at a with high quality sound and a very low cost. Services are presently
available throughout the US, Canada, UK, Ireland, France, Germany, Austria, Australia, New
Zealand and Puerto Rico, and we are in the process of adding other Western European and
South American countries.


Generic Conferencing uses Voice over IP technology and open source software to create a
simple, reliable and functional service with high quality sound and a very low cost.


How it works: The KHCONF service is a simple conference bridge application. You call into
the system from the meeting location, and the homebound friends call into the system from
home, using a pre-assigned PIN.

In the majority of the US, Generic Conferencing can provide a local phone number, so there is
no charge to the friends who call in. In European countries, the number provided is a
geographic number so that the cost to the friends is as low as possible.

The system provides the congregation with the ability to retrieve a count of the number of
listeners, the ability to select a listen-only mode or commenting mode (if the sound system
supports that) on a per caller basis, and on line reporting tools so you can keep track of who is
calling in.
How many callers can be tied in at once? This is dependent on your location and the
subscription options. In the US, Tier 1 Local Number customers can have up to 20 per
congregation tied in. In Tier 2 areas, up to 10 listeners are included in the monthly cost.
Additional listeners can be added for an additional charge. In the UK and Ireland, up to 8
listeners are included in the basic service, and for an additional charge that can be increased
to 18 listeners.


How do we pay for the service? Invoices are e-mailed once service is setup. E-mail
invoices are used to keep the cost of the service as low as possible. In the US, these invoices
are sent every three months to new subscribers, and in the rest of the world the subscription
is an annual subscription. Congregations may pay electronically or via check. More information
is provided once the subscription is setup.


How can I find out if you have local numbers in my area? Choose your country in the
"Order Service" box on the left. All US numbers are loaded into our system. In the UK and
Ireland, please E-mail us at support@khconf.com. Include the address and phone number of
your primary meeting place in your e-mails.


Some members of our congregation have to make a long distance call to reach the
meeting location, does that make a difference? Yes, it does. There are several ways to
handle this. In many instances we are able to provision two local numbers and tie both
together, so that everyone can call a number that is local to them. Please email us at
support@khconf.com with as much information as you can and we'll look at the situation and
make a recommendation.


The website says you have no local numbers in my area of the US. When will that
change? Generic Conferencing has no direct control over the coverage areas, we just work
with suppliers who provide those services. We are constantly working to find additional
suppliers to expand the local number coverage area. However, in the US, there are areas that
are very expensive to serve. In these areas, the lowest cost option is a toll free number,
charged at a 2 cents per minute per caller rate.


Can we just get an unlimited long distance package and use the local number service
even though there is no local number in our area? Generally speaking, this is a bad
idea. For more information about why, please click here.


How long does it take to setup new services? This depends on your location. It can be
as few as two weeks, and as many as eight weeks.


What equipment do we need to buy? Most congregations already have the equipment
that is needed. You simply need a device (like a Hanstech box) that connects your sound
system to a phone line. We recommend you talk to your RBC Sound Department, or email us
for a contact at a company that sells these devices.


Please email any other questions you have to support@khconf.com.


Support Options: Subscribing congregations are provided with an emergency hotline
number to call if the conference service is not working. Questions or problems that are not
related to an emergency or system down problem are handled via email.

Callers to the emergency hotline are prompted to leave a message, and this pages a
technician who will attempt to respond immediately.


By E-Mail:   support@khconf.com

By Telephone: (214) 329-1847
Note: Due to the overwhelming response to this service, we are not able to return
telephone inquiries. Please email support@khconf.com with any questions or
inquiries.

By Mail: P.O. Box 13829, Arlington, TX 76094 USA

				
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