BT Dedicated Frequently Asked Questions How long before my Dedicated Server is available to use? Our Virtualised Dedicated Servers are automatically provisioned once payment has been accepted. 2 hours is quoted, however servers are generally available to logon to within 30-60 minutes. Who should buy BT Dedicated Servers? Virtualised Dedicated servers are ideal for technically aware admins or individuals looking to run secure online file store, very high traffic web sites or web based applications such as live-databases. These servers are not recommended for the running and distribution of licensed software applications such as Office, Exchange or Lotus Notes. If you are looking for simpler shared hosting solutions with built in design tools please visit www.bt.com/websites. How do I access my Dedicated Server? Your Dedicated Server can be accessed using a browser based console access tool, available at http://support.btdedicated.com. Once your order is confirmed you will be provided with the necessary login credentials to access your server using this tool. Advanced users can access their server using any standard remote access tool by entering the IP Address and login credentials supplied in the confirmation e-mail. The firewall allows 2 concurrent sessions. How secure is my Dedicated Server? Each server is provisioned in a dedicated VLAN (Virtual Local Area Network) and as such is invisible to other servers on the network. The server is also protected by a firewall with a restricted number of open ports. All ports are blocked other than those required for the following services: FTP, HTTP, HTTPS, PC-Anywhere, PING, POP3, SMTP, SSH, terminal services, VNC, IIS ADMIN, IMAP, Plesk, 8080, mySQL. Additional security hardening at the OS level is also carried out during the setup process to protect against common remote exploits. Can I create custom rules on the firewall for my Dedicated Server? No, custom rule sets are not available with the standard Dedicated Server service. Should you have a specific firewall requirement, please e-mail your request to firstname.lastname@example.org. What is the minimum contract term for a Dedicated Server? All Dedicated Servers are subject to a 12 month initial commitment, after which a 30 day notice period applies. Notice of termination should be submitted via e-mail to email@example.com. Can I upgrade my Dedicated Server? Currently upgrade orders cannot be placed online, however you can submit upgrade requests via e-mail to firstname.lastname@example.org. Specification upgrades require a server re-boot, however no data migration is required. Can I downgrade my Dedicated Derver? You cannot downgrade the specification of your Dedicated Server during the 12 month initial commitment. How can I pay for my Dedicated Server? Currently you can only pay monthly by credit or debit card. I don’t have a domain name to use with my Dedicated Server – what should I do? You can register a domain name by visiting http://www.bt.com/domains/ and then configure the zone files to your server. Can I use a currently registered domain name with my Dedicated Server? Yes, you will need to contact your domain registrar and provide them with the IP address details provided in your welcome e-mail. What happens if I use all of the storage available on my Dedicated Server? Storage can be upgraded in 40GB increments to a maximum of 400GB (for an additional charge, detailed on the website). Requests for storage upgrades should be submitted to email@example.com. What software is available on my Dedicated Server? Windows Dedicated Servers are based on the Microsoft Windows Server 2003 operating system. The following services are configured by default: • Internet Information Server (IIS) • Microsoft Internet Information Server (IIS) 6.0 o www (asp & asp.net 1.1/2.0/3.0) o SMTP o FTP (anonymous access disabled) • Microsoft IIS 6.0 Resource Kit Tools • Microsoft IIS 6.0 Diagnostic Tools • Microsoft Windows Server 2003 SP2 Support Tools • Microsoft Windows Server 2003 Resource Kit Tools • Microsoft Baseline Security Advisor 2.01 • 7-zip • Microsoft SQL Server 2005 Workgroup Edition with the management studio can be ordered online. Microsoft SQL Server 2005 Standard Edition with the management studio (charge applied) can be ordered at an additional charged by e-mail (firstname.lastname@example.org) Linux Dedicated Servers are based on the Redhat Enterprise Linux 4 Operating system. The following services are configured and available by default: • Apache Web Server with PHP, Perl and Python support • Support for secure SSL-based web hosting • MySQL and PostgreSQL Database • FTP Server • Choice of Postfix or Sendmail mail servers Can I load other software onto my Dedicated Server? Yes, you are free to upload any application compatible with your choice of operating system. Depending on your network it may take a long time for larger applications to be copied onto the server. It is your responsibility to manage the licensing of any software applications loaded onto your server. We cannot offer any application support around the installation and management of applications on these servers. This solution is not recommended if you wish to run and distribute productivity software applications such as Office, Exchange or Lotus Notes. Linux Dedicated servers are pre-configured with permanent network-based access to the original install media, making it possible to easily add additional software using the yum command line tool. Is data on my Dedicated Server backed up? Yes, your server is backed up using the Atempo Time Navigator backup client using a 4 x daily incremental + weekly full backup routine. Requests to restore data should be submitted by e-mail to email@example.com How many users accounts are available on my Dedicated Server? Initially there is only a single password & username that is issued which is an administrator account. The administrator can set up to 4 additional users on the server. The firewall allows 2 concurrent sessions. Does each user have their own unique login to my Dedicated Server? This is up to the administrator to define – good security practice dictates that all users should have individual accounts. How many IP addresses do I get with my Dedicated Server? 5 useable IP addresses are available with your Dedicated Server. Is my Dedicated Server monitored? Yes, your Dedicated Server is monitored for availability, so in the event that your server goes unexpectedly offline, the problem will be investigated by an engineer without you needing to notify support. What if I cannot find the right specification of Dedicated Server on the BT website to suit my requirement? Please e-mail your specific request to firstname.lastname@example.org and we will endeavour to respond as quickly as possible. Will my Dedicated Server be patched if the OS vendor releases a security update? Your Dedicated Server will be patched automatically without the need for customer interaction. This will result in the server being rebooted after the patches have been applied. Will I have root access to my Dedicated Server? We provide console access to the server where you can log in root as well as remote SSH access.