Fibre Service Level Agreement - Excel by dyv66640


Fibre Service Level Agreement document sample

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Questions                                                                                                                                                                                     Responses

A. Technical
Technology Used (Ethernet over SDH/Sonet, Ethernet over ATM, Ethernet over Fibre, Ethernet over MPLS, Ethernet over VPLS, etc)                                                                Ethernet over SDH
Bandwidth Options for each Port Speed, and bandwidth steps available?                                                                                                                         VC4
Please specify the hand-off specifications.                                                                                                                                                   GbE per IEEE 802.3
Is bandwidth dedicated or shared?                                                                                                                                                             Dedicated
If shared, is bandwidth 100% guaranteed? Please explain how to achieve that if yes.                                                                                                           N/A
What is the encapsulation technique? (GFP, PPP, etc)                                                                                                                                          GFP
Which VCAT bandwidth grouping is used for each bandwidth?                                                                                                                                     VC4-nv where n = 1 to 7 for GbE or 1 to 64 for 10GbE
Equipment port configuration – is it configured for a specific speed / duplex or is auto-sensing used?                                                                                        VC4-nv where n = 1 to 7 for GbE or 1 to 64 for 10GbE
Equipment port configuration - is the physical port configured for MDI or MDIX (physical TX / RX pairs used in the cable) ?                                                                   1000BASE LX Fibre pair connection

B. Coverage
What is your country / city coverage? Please provide a diagram of your network and/or a list of countries/cities/buildings under network coverage.                                            Australia (Sydney)-Guam-Japan (Maruyama & Shima)
What is the maximum distance between your POP and a customer site?                                                                                                                            5 to 10km (fibre dependant)
Is your network protected / unprotected? Please provide detail for each of part the network? (core and / or access)                                                                           The Etherent is carried on 1:n Protected wavelengths
If your network is protected, what kind of protection is used?                                                                                                                                The Etherent is carried on 1:n Protected wavelengths
If your network is protected, what is the switchover time in case of network failure. Please provide details on different part of your network (core and/or access)                           Wavelength span switch time of about 20 milliseconds

C. Presentation
Interface speeds - please specify which ones are available. (e.g. 10M, 100M, 1G, 10G, etc)                                                                                                    1G, 10G
Customer interface presentation for each of the interface speed.                                                                                                                              GbE or 10GbE with granularity of VC4-nv where n = 1 to 7 for GbE and 1 to 64 for 10GbE
For fiber hand-off, is it multimode, or single mode, or support both?                                                                                                                         SMOF
Half duplex / full duplex?                                                                                                                                                                    Full Duplex

D. Frame Type Supported
Maximum Frame Size supported (Please state the maximum frame size for each interface / bandwidth if there is any difference, e.g. 1536 bytes for Ethernet/Fast Ethernet, 9216 bytes for GE)   9224bytes for GbE and 10GbE
802.1q transparency (are both VLAN tagged and untagged frames transport unchanged) - please state if it can support only under certain conditions, or service offerings                       AJC currently offers EPL only
802.1p transparency (is user priority field transported unchanged within 802.1d and 802.1q)
802.1d / 802.1w / 802.1s spanning tree BPDUs transparency
Is MAC address learning performed in your network? Please specify if there is any difference under different scenarios.
If there is MAC learning , what is the maximum number of MAC addresses supported for each customer circuit?
What is the maximum jumbo frame size supported? Please specify if there is any difference for different port / bandwidth / configurations.
Transparency to multicast / broadcast frames
Transparency to Cisco CDP & VTP protocols
Transparency to 802.1ad frames (ethertypes supported: 0x9100, 0x88a8 and 0xFFFF?)
Support Ethertypes swapping? E.g. accept 8100 from one end and swap to 9100 to another end
Transparency to Cisco QinQ frames
Support of Link Pass Through (LPT)?

E. Security
How is one customer's network separated from other customer's network on your network?                                                                                                        Separate VC-4's
If shared network is used
How is the service protected against broadcast storm from other customers?                                                                                                                    EPL is point to point dedicated bandwidth.
How is the service protected against attacks from other customers sharing the same network?                                                                                                   EPL is point to point dedicated bandwidth.

F. Service Level Agreement
Please specify the details on provisioning SLA if any. Please also specify the standard provisioning lead-time.                                                                               SDH SLA's
Please specify the details on availability SLA if any e.g. 99.9%                                                                                                                              SDH SLA's
Please specify the details on RTD SLA if any.                                                                                                                                                 Path length dependant
Please specify the details on MTTR SLA if any.                                                                                                                                                Less than four hours
Please specify the frame loss SLA if any.                                                                                                                                                     Target zero frame loss for up to 99% Throughput

G. Others
Please state different service options available (e.g. point to point, point to multipoint, VLAN, E-LAN, etc.)                                                                                EPL (Ethernet Private Line)
Please describe the pricing structure of each of the available service options.                                                                                                               Similar to unprotected SDH
For point to multipoint service, do you support double tagged (802.1ad) aggregated on a single interface?                                                                                     Not applicable as not multipoint
If yes, what kind of interface can support this feature?
What verification test will be performed before you hand-over the service? Including new installation and trouble case.                                                                       RFC 2544 Throughput, Frame Loss, Latency, Back to Back Frames
Would you provide test report?                                                                                                                                                                Yes
Would you support to connect NTU provided by the customer at the end-user premise if required?                                                                                                Yes

AJC Confidential                                                                                                                                   2/4/2011                                                                                                                            Page 1

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