Financial and Profit Analysis Ppt - Excel

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Financial and Profit Analysis Ppt - Excel Powered By Docstoc
					                                                               Kolej Universiti Kejuruteraan & Teknologi Malaysia ( KUKTEM )
                                                                     BALANCED SCORECARD (Financial Perspective)
                                                                  FKASA Departmental Performance as at September 27, 2003
                                                                                                                               Link to                    Key Performance                  Dept.
      Strategic             Strategic                                                                   Str. Measures        MEASURES    Data Source       Indicators (KPI)            Performance        Perf.
    Themes/Goals            Objectives                     STRATEGIC MEASURES                            Ownership             Profile   & Reporting         [ TARGETS ]               [ ACTUALS ]       Ratings
1    BUSSINESS       F1 Increase of Research   F1.1 Number of research proposal submitted per year                                                     4 proposal submitted ( RM
                                                    (d) ( Amount of funding )                                                                          100,000.00/research)
     GROWTH               funding              F1.2 Number of research proposal approved per year                                                      2 proposal approved ( RM
                                                    (o) ( Amount of funding )                                                                          100,000.00/research)
                                               F1.3 Number of patent applied per 2 years.( starting                                                    1 patent per 2 years
                                                    from 2005)
                                                                                                                                                       RM 200,000.00
                     F2 Increase in            F2.1 Number of collaboration prospects per year. (                                                      3 collaboration prospect per
                        consultancy service         Amount of funding )                                                                                year (RM 20,000.00/year)
                        revenue
                                               F2.2 Number of consultancy completed per year                                                           1 collaboration prospect per
                                                    ( Amount of funding )                                                                              year. (RM 20,000.00/year)

                                                                                                                                                       RM 20,000.00
                     F3 Increase in revenue    F3.1 Number of proposal submitted per year for                                                          4 proposal to be submitted. (
                                                    continuing professional courses. ( Amount of fees                                                  RM 15,000.00/proposal )
                                                    income )
                          from pro. courses    F3.2 Number of professional courses per year. (                                                         2 courses per year. ( RM
                                                    Amount of fees income )                                                                            15,000.00/course)
                                               F3.3 Number of skill course per year. ( Amount of fees                                                  1 course per year ( RM
                                                    income )                                                                                           25,000.00/course)

                                                                                                                                                       RM 55,000.00

                     F4                        F4.1
                                               F4.2

                     F5                        F5.1
                                               F5.2


2    INVESTMENT      F6 Accreditised Equip.    F6.1 Increase percentage of equipment being bought                                                      40% increase per year
                                                    per year for testing materials
                                               F6.2 Percentage of increase in acquisition of                                                           30% increase per year
                                                    equipment per year.
                                               F6.3 Apply accreditation for laboratories ( 2004 )                                                      Submitt application.




                     F7                        F7.1
                                               F7.2

                     F8                        F8.1
                                               F8.2

                     F9                        F9.1
                                               F9.2

                    F10                        F10.1
                                               F10.2



3    PRODUCTIVITY   F11 Minimize admin         F11.1 Increase utilisation of IMS.                                                                      20% increase
     IMPROVEMENT        cost                   F11.2                                                                                                   20% increase
                                                       Increase utilisation of K-Portal.
                                               F11.3 Optimize the use of office stationeries                                                           100% utilisation

                    F12 Optimize               F12.1 Apply from AutoDesk to run ATC                                                                    Submit proposal application.

                          utilization of       F12.2 Use of CAD lab during term holidays
                          asset                F12.3 Carry out AutoCad courses 2 / year                                                                Held 2 AutoCad courses per
                                                                                                                                                       year



9a1c3b47-6b1b-428d-b995-b6df99466f1a.xls                                                                2/3/2011   7:53 PM                                                                           Page 1 of 17
                                                          Kolej Universiti Kejuruteraan & Teknologi Malaysia ( KUKTEM )
                                                               BALANCED SCORECARD (Financial Perspective)
                                                            FKASA Departmental Performance as at September 27, 2003
                                                                                                                                   Link to                              Key Performance         Dept.
  Strategic                 Strategic                                                                Str. Measures               MEASURES                 Data Source    Indicators (KPI)   Performance        Perf.
Themes/Goals                Objectives                STRATEGIC MEASURES                              Ownership                    Profile                & Reporting      [ TARGETS ]      [ ACTUALS ]       Ratings
                    F13                    F13.1
                                           F13.2

                    F14                    F14.1
                                           F14.2

                    F15                    F15.1
                                           F15.2




                                                          No. of Financial Perspective Strategic 15
                                                                                    Measures =
                                           NOTES : (D) indicates Driver Measures/Leading Indicators, and (O) indicates Outcome Measures/Lagging Indicators.




9a1c3b47-6b1b-428d-b995-b6df99466f1a.xls                                                              2/3/2011    7:53 PM                                                                                 Page 2 of 17
                                                                                 Kolej Universiti Kejuruteraan & Teknologi Malaysia ( KUKTEM )
                                                                                       BALANCED SCORECARD (Financial Perspective)
                                                                                      FKASA
                                                                                   FKASA Departmental Performance as at September 27, 2003
                                                       Dept.                                                                                          Link to
      Strategic             Strategic                  BSC                                                                      Str. Initiatives   INITIATIVES
    Themes/Goals            Objectives        Weights Scores                 STRATEGIC INITIATIVES                               Ownership            Profile    Remarks
1    BUSSINESS      F1 Increase of Research                    FI1.1 Plan and develop research proposal. Complete a
                                                                     proposal document.
     GROWTH               funding                              FI1.2 Assign an expert team to present and defend the
                                                                     proposal succesfully
                                                                        Convene a committee for patentship. Complete
                                                                        patent submission

                    F2 Increase in                             FI2.1 Increase industrial contacts
                       consultancy service
                       revenue
                                                               FI2.2 Acquire relevant expertise.
                                                                     Apply good marketing strategy.


                    F3 Increase in revenue                     FI3.1 Develop proposal for courses of high demand in
                                                                     construction and environment. Complete
                                                                     proposal document.
                          from pro. courses                    FI3.2 Establish good rapport with industry.        Good
                                                                     marketing/promotion strategy
                                                                     Identify and offer high demand skill course.
                                                                     Affordable and worthy course. Capture bigger
                                                                     markets


                    F4                                         FI4.1
                                                               FI4.2

                    F5                                         FI5.1
                                                               FI5.2


2    INVESTMENT     F6 Accreditised Equip.                     FI6.1 Buy the right equipment for the right test.

                                                               FI6.2 Increase lab capacity.

                                                                        Employ well trained technician. Prepare and
                                                                        complete application form.


                    F7                                         FI7.1
                                                               FI7.2

                    F8                                         FI8.1
                                                               FI8.2

                    F9                                         FI9.1
                                                               FI9.2

                    F10                                        FI10.1
                                                               FI10.2




3    PRODUCTIVITY   F11 Minimize admin                         FI11.1   Well versed with IMS system.
     IMPROVEMENT        cost                                   FI11.2   Frequent, interesting and relevant K-Portal
                                                                        updates.
                                                                        Increase self awareness in office stationery
                                                                        usage.
                    F12 Optimize                               FI12.1   Complete application form together with facilities

                          utilization of                                Complete laboratories facilities
                          asset                                FI12.2   Acquire relevant expertise and facilities.




9a1c3b47-6b1b-428d-b995-b6df99466f1a.xls                                                                  2/3/2011    7:53 PM                                              Page 3 of 17
                                                                                    Kolej Universiti Kejuruteraan & Teknologi Malaysia ( KUKTEM )
                                                                                         BALANCED SCORECARD (Financial Perspective)
                                                                                         FKASA
                                                                                      FKASA Departmental Performance as at September 27, 2003
                                                        Dept.                                                                                                Link to
      Strategic            Strategic                    BSC                                                                     Str. Initiatives          INITIATIVES
    Themes/Goals           Objectives          Weights Scores                   STRATEGIC INITIATIVES                            Ownership                   Profile    Remarks
1    BUSSINESS      F1
                    F13 Increase of Research                         FI13.1
                                                                     FI13.2


                    F14                                              FI14.1
                                                                     FI14.2


                    F15                                              FI15.1
                                                                     FI15.2




                                               NOTES : (D) indicates Driver Measures/Leading Indicators, and (O) indicates Outcome Measures/Lagging Indicators.




9a1c3b47-6b1b-428d-b995-b6df99466f1a.xls                                                                   2/3/2011   7:53 PM                                                     Page 4 of 17
                                                                       BALANCED SCORECARD (Customer Perspective)
                                                                     FKASA Departmental Performance as at September 27, 2003
                                                                                                                                  Link to                   Key Performance               Dept.                      Dept.
      Strategic              Strategic                                                                    Str. Measures         MEASURES    Data Source      Indicators (KPI)         Performance    Perf.           BSC
    Themes/Goals             Objectives                        STRATEGIC MEASURES                          Ownership              Profile   & Reporting        [ TARGETS ]            [ ACTUALS ]   Ratings Weights Scores
4    Customer          C1 Provide Excellent       C1.1 Number of student applied and accepted for                                                              120 (June 2004)                                               CI1.1
     Satisfaction         Relevant Programs            enrolment per year

                                                  C1.2 % of enrolees with min. 3.0 CGPA for each intake                                                             30%                                                      CI1.2

                                                  C1.3 Favourable rating on university/peer assessment                                                    The Best Among KUT (Kolej                                          CI1.3
                                                                                                                                                             Universiti Teknologi)




                                                  C1.4 Number of staff with Phd, MSc qualification                                                                  2, 8                  1,6                                CI1.4
                                                                                                                                                                                                     70.0%

                                                  C1.5 Number of program to be submitted for                                                                         3                                                       CI1.5
                                                       accreditation approval
                                                  C1.6 % retention of 1st year student and actual                                                                  100%
                                                                                                                                                                                                                             CI1.6
                                                       graduate




                       C2 Produce High Calibre    C2.1 Average CGPA score for academic performance                                                                   3                                                       CI2.1
                          graduates

                                                  C2.2 Number of competition participated with the                                                                   2                                                       C2.2
                                                       industry per year

                       C3 Patent for Commercial   C3.1 Number of meeting with industry conducted by                                                                  2                                                       CI3.1
                          viable R&D                   the committee per month

                                                  C3.2 Number of research proposal submitted for                                                                     NA                                                      CI3.2
                                                       patent approval
                                                  C3.3 Number of patent applied for.

                       C4 Customer Satisfaction   C4.1 Number of complaints filed per semester                                                                       10                                                      CI4.1

                                                  C4.2 % of favourable comments from the complaint                                                                                                                           CI4.2
                                                       section from the e-com
                                                  C4.3 Number of survey conducted                                                                                    2                                                       C4.3
                       C5 Customer Retention      C5.1 Percentage of students promoted to the next                                                                  90%                                                      CI5.1
                                                       semester
                                                  C5.2 Percentage of student pursue continuing                                                                       NA                                                      CI5.2
                                                       education
                                                  C5.3 Number of ex-participants enroling in future
                                                                                                                                                                                                                             C5.3
                                                       courses
                                                                                                                                                                                                                             C5.4

5    Relationship      C6 Conducive               C6.1 Ratio student:lecturer                                                                                       12:1                                                     CI6.1
                          environment
                                                  C6.2 Percentage of class attendance                                                                                0                                                       CI6.2

                                                  C6.3 The decrease of ratio student : lab equipment                                                                90%                                                      CI6.2
                                                  C6.4 Reduction of complaints                                                                                                                                                6.4

                       C7 Customer Acquisition    C7.1    Increase in the number of application                                                                                                                              CI7.1
                                                  C7.2    Number of enquiry                                                                                                                                                  CI7.2
                                                  C7.3    number of registered student                                                                                                                                       CI7.3
                       C8 Construction            C8.1    Number of courses                                                                                          2                                                       CI8.1
                          Innovation
                                                       Refered from public as evaluationer
                                                  C8.2 Number of publication to be submitted                                                                                                                                 CI8.2



               9a1c3b47-6b1b-428d-b995-b6df99466f1a.xls                                                              2/3/2011   7:53 PM                                                                      Page 5 of 17
                                                                   BALANCED SCORECARD (Customer Perspective)
                                                                 FKASA Departmental Performance as at September 27, 2003
                                                                                                                                        Link to                              Key Performance         Dept.                      Dept.
      Strategic            Strategic                                                                      Str. Measures               MEASURES                 Data Source    Indicators (KPI)   Performance    Perf.           BSC
    Themes/Goals           Objectives                      STRATEGIC MEASURES                              Ownership                    Profile                & Reporting      [ TARGETS ]      [ ACTUALS ]   Ratings Weights Scores
                                                C8.3 Number of participation of Industry Awards                                                                                     1                                                       CI8.3
                                                     program
                                                C8.4 Number of portal hits per month                                                                                               200                                                      CI8.4
                     C9                         C9.1                                                                                                                                                                                        CI9.1
                                                C9.2                                                                                                                                                                                        CI9.2

                    C10                         C10.1                                                                                                                                                                                       CI10.1
                                                C10.2                                                                                                                                                                                       CI10.2




6    Image          C11 Construction            C11.1                                                                                                                                                                                       CI11.1
                        Innovation /
                        Environmental
                        Friendly
                                                C11.2                                                                                                                                                                                       CI11.2


                    C12                         C12.1                                                                                                                                                                                       CI12.1
                                                C12.2                                                                                                                                                                                       CI12.2


                    C13                         C13.1                                                                                                                                                                                       CI13.1
                                                C13.2                                                                                                                                                                                       CI13.2


                    C14                         C14.1                                                                                                                                                                                       CI14.1
                                                C14.2                                                                                                                                                                                       CI14.2


                    C15                         C15.1                                                                                                                                                                                       CI15.1
                                                C15.2                                                                                                                                                                                       CI15.2




                                                 No. of Customer Perspective Strategic Measures = 15
                                                NOTES : (D) indicates Driver Measures/Leading Indicators, and (O) indicates Outcome Measures/Lagging Indicators.                                                      NOTES : (D) indicates Driver Me




             9a1c3b47-6b1b-428d-b995-b6df99466f1a.xls                                                                     2/3/2011   7:53 PM                                                                          Page 6 of 17
                                                                           BALANCED SCORECARD (Customer Perspective)
                                                                        FKASA Departmental Performance as at September 27, 2003
                                                                                                                                        Link to
                  Strategic                Strategic                                                              Str. Initiatives   INITIATIVES
                Themes/Goals               Objectives             STRATEGIC INITIATIVES                            Ownership            Profile    Remarks
            4    Customer         C1 Provide Excellent       Conduct sessions to develop a marketing            W Faizal
                 Satisfaction        Relevant Programs       strategy with collaboration with KUKTEM'S
                                                             marketing unit.
                                                             Intensify Marketing through road show ,set high
                                                             entry requirement at UPU
                                                             Increase number of lecturer with PHD in our
                                                             institution
                                                             Well equiped with world class facilities: library,
                                                             lab, classroom, administration tools and etc
                                                             Plan and Develop a WC rating system & conduct
                                                             survey
                                                             Do benchmarking with world class universities

                                                             Conduct session to produce strategy to acquire dekan
                                                             qualified staff and Plan human resource
                                                             development program.
                                                             Study and identify industrial demand and prepare
                                                             proposal of relevant courses
                                                             To provide SCL training to lecturers

                                                             Implement Mentor Mentee Program for students

                                                             conduct academic enhancement program

                                  C2 Produce High Calibre    To provide SCL training to lecturers
                                     graduates
                                                             Plan motivational activities for students
                                                             Train students to incorporate design and
                                                             practicable creative projects
                                                             Organise inter faculty design competition
                                  C3 Patent for Commercial
                                     viable R&D




                                  C4 Customer Satisfaction Provide Complaints platform online

                                                             Conduct online votes

                                                             Conduct survey using questionnaire
                                  C5 Customer Retention      Analyze student performance on finals.


                                                             Activate alumni relation

                                                             Establish database on participant profile
                                                             Implement CRM

            5    Relationship     C6 Conducive               Develop strategic HRD
                                     environment
                                                             Enforce strict attendance recording
                                                             Limit the number of student in the class
                                                             Limit to smaller groups
                                                             Conduct online feedback

                                  C7 Customer Acquisition    see CI 1.1 ……


                                  C8 Construction            Organise short course from some of the
                                     Innovation              demanding modules from the MSc selection

                                                             Submit to conferences / seminars / refereed
                                                             journals


9a1c3b47-6b1b-428d-b995-b6df99466f1a.xls                                                                    2/3/2011       7:53 PM                           Page 7 of 17
                                                                            BALANCED SCORECARD (Customer Perspective)
                                                                          FKASA Departmental Performance as at September 27, 2003
                                                                                                                                                Link to
                  Strategic                Strategic                                                                  Str. Initiatives       INITIATIVES
                Themes/Goals               Objectives              STRATEGIC INITIATIVES                               Ownership                Profile    Remarks
            4    Customer         C1 Provide Excellent        Identify and strategise projects for participation in
                 Satisfaction        Relevant Programs        award winning events
                                                              Assign portal update to respective associate
                                  C9


                                 C10




            6    Image           C11 Construction
                                     Innovation /
                                     Environmental
                                     Friendly


                                 C12


                                 C13


                                 C14


                                 C15




                                  NOTES : (D) indicates Driver Measures/Leading Indicators, and (O) indicates Outcome Measures/Lagging Indicators.




9a1c3b47-6b1b-428d-b995-b6df99466f1a.xls                                                                         2/3/2011   7:53 PM                                  Page 8 of 17
                                                                 Kolej Universiti Kejuruteraan & Teknologi Malaysia ( KUKTEM )
                                                               BALANCED SCORECARD (Internal Process Perspective)
                                                                   FKASA Departmental Performance as at September 27, 2003
                                                                                                                                  Link to                 Key Performance         Dept.
      Strategic             Strategic                                                                      Str. Measures        MEASURES    Data Source    Indicators (KPI)   Performance        Perf.
    Themes/Goals            Objectives                        STRATEGIC MEASURES                            Ownership             Profile   & Reporting      [ TARGETS ]      [ ACTUALS ]       Ratings
7    Innovation      P1 Develop syllabus and      P1.1 Number of CEE undergraduate programs reviews                                                               1
                        curriculum of CEE              per year
                        program continuously
                        (Has)

                                                  P1.2 Number of CEE postgraduate programs reviews                                                                1
                                                       per year




                                                  P1.3 Number of CEE skill programs reviews per year                                                              1




                     P2 Establish Consultancy     P2.1 Number of standard consultancy proposal                                                                    4
                        services (Nisa')               submitted per year

                                                  P2.2 Number of customized consultancy proposal                                                                  2
                                                       approved per year
                                                  P2.3 Number of consultancy project awarded per year.

                                                         Number of innovative consultancy services


                     P3 Commercial Oriented       P3.1                                                                                                       1 per quarter
                        R&D (Zul)                      Number of visit to industry per year
                                                  P3.2 Number of research proposal submitted per year.                                                            4

                                                  P3.3 Number of research proposal approved per year.                                                             2

                                                  P3.4 Number of research being conducted per year                                                                1

                                                  P3.5 Number of prototyping product per year                                                                     1

                                                  P3.6 Number of competition participated per year                                                                2


                     P4 Develop R&D Process       P4.1 Number survey conducted on the industrial                                                                  2
                        (Rashid)                       needs as well as benchmark
                                                  P4.2 Number of workshop organized per quarter                                                                    1
                                                  P4.3 % of achievement compared to other established                                                             20
                                                       R&D process per year
                                                  P4.4 Decrese the period of time between incubation
                                                       and production.


                     P5 Publication Guideline     P5.1 Number of workshop attended to educate staff on                                                            2
                        (Norhaiza)                     technical reseach publishing per quarter..
                                                  P5.2 Number of technical research article published in                                                          1
                                                       local refereed journal per quarter.




                     P6 Produce Training          P6.1 Number of discussion held with the industry per                                                            2
                        Center Facilities(Prof)        year.

                                                  P6.2 Number of conference attended per year.                                                                     4
                                                  P6.3 % of achievement compared to other established                                                             25
                                                       hi-tech facilities per year.




9a1c3b47-6b1b-428d-b995-b6df99466f1a.xls                                                                   2/3/2011   7:53 PM                                                               Page 9 of 17
                                                                    Kolej Universiti Kejuruteraan & Teknologi Malaysia ( KUKTEM )
                                                                  BALANCED SCORECARD (Internal Process Perspective)
                                                                      FKASA Departmental Performance as at September 27, 2003
                                                                                                                                           Link to                              Key Performance         Dept.
      Strategic             Strategic                                                                        Str. Measures               MEASURES                 Data Source    Indicators (KPI)   Performance     Perf.
    Themes/Goals            Objectives                          STRATEGIC MEASURES                            Ownership                    Profile                & Reporting      [ TARGETS ]      [ ACTUALS ]    Ratings
8    Customer
     Relationship


                     P7 Develop strong              P7.1                                                                                                                               2
                        marketing strategy               Number of marketing strategy deviced by end of
                        (Wfaizal)                        first quarter.
                                                    P7.2 Number of advertising and promotional campaign                                                                                2
                                                         being conducted per quarter.
                                                    P7.3 % of increased in applicants per year.                                                                                        20

                     L3 Develop IT skills (Prof) P8.1 Number of IT workshop per semester                                                                                               2

                                                    P8.2 % increase of IT facilities usage                                                                                             20

                                                    P8.3. % of modules in e-form

                     L9 Establish IT related        P9.1    civil eng system developed                                                                                             end of 2004
                        System(Zul)
                                                    P9.2 % of utilization of the system per year.                                                                                      50

                                                    P9.3 commercialised civil eng system
                     P10                            P10.1
                                                    P10.2



9    Environmental   P11    Joint venture with   P11.1 Number of discussion/ negotiation held per year.                                                                                2
                           construction Industry P11.2 Number of proposal being submitted per year                                                                                     1
                                  (intan)
                                                    P11.3 Number of agreement signed per year                                                                                          1
                                                    P11.4 Number of project awarded per year.                                                                                          1
                                                    P11.5 Number of project completed per year                                                                                         1


                     P12                            P12.1
                                                    P12.2

                     P13                            P13.1
                                                    P13.2

                     P14                            P14.1
                                                    P14.2

                     P15                            P15.1
                                                    P15.2



10                   P16                            P16.1
                                                    P16.2

                     P17                            P17.1
                                                    P17.2

                     P18                            P18.1
                                                    P18.2




                                               No. of Internal Process Perspective Strategic Measures = 18
                                                   NOTES : (D) indicates Driver Measures/Leading Indicators, and (O) indicates Outcome Measures/Lagging Indicators.



9a1c3b47-6b1b-428d-b995-b6df99466f1a.xls                                                                       2/3/2011   7:53 PM                                                                             Page 10 of 17
                                                                                   Kolej Universiti Kejuruteraan & Teknologi Malaysia ( KUKTEM )
                                                                                 BALANCED SCORECARD (Internal Process Perspective)
                                                                                      FKASA Departmental Performance as at September 27, 2003
                                                          Dept.                                                                                         Link to
      Strategic            Strategic                      BSC                                                                     Str. Initiatives   INITIATIVES
    Themes/Goals           Objectives            Weights Scores                STRATEGIC INITIATIVES                               Ownership            Profile    Remarks
7    Innovation     P1 Develop syllabus and                       PI1.1 Conduct survey to find the current needs of
                       curriculum of CEE                                industry.
                       program continuously                             Identify the regional best institution as a
                       (Has)                                            benchmark.                                  Plan
                                                                        for the changes.
                                                                  PI1.2 Conduct survey to find the current needs of
                                                                        industry.
                                                                        Identify the regional best institution as a
                                                                        benchmark.                                  Plan
                                                                        for the changes.
                                                                        Conduct survey to find the current needs of
                                                                        industry.
                                                                        Identify the regional best institution as a
                                                                        benchmark.                                  Plan
                                                                        for the changes.

                    P2 Establish Consultancy                      PI2.1 Search for the project
                       services (Nisa')

                                                                  PI2.2 Submitt the best proposal relevant to the
                                                                        customer needs.
                                                                        Best proposal convincing presentation

                                                                          Develop and promote a new consultancy service


                    P3 Commercial Oriented                        PI3.1 Identify and arrange visit in the relevant industry.
                       R&D (Zul)
                                                                  PI3.2
                                                                          Identify the industrial needs and submit proposal

                                                                          Submitt the best proposal relevant to the industry
                                                                          Create healthy collaboration and competition
                                                                          among the staff.
                                                                          Create healthy collaboration and competition
                                                                          among the staff.
                                                                          Collect and select the relevant competition to the
                                                                          research.

                    P4 Develop R&D Process                        PI4.1 Develop questionnaires
                       (Rashid)
                                                                  PI4.2 Identify the current needs
                                                                        Benchmark compared to established R&D centre




                    P5 Publication Guideline                      PI5.1 Attend the relevant courses and workshop
                       (Norhaiza)
                                                                  PI5.2
                                                                          Select and submit the technical research article




                    P6 Produce Training
                       Center Facilities(Prof)
                                                                          Identify the relevant industry

                                                                          Benchmark compared to established R&D centre




9a1c3b47-6b1b-428d-b995-b6df99466f1a.xls                                                                   2/3/2011     7:53 PM                                              Page 11 of 17
                                                                                           Kolej Universiti Kejuruteraan & Teknologi Malaysia ( KUKTEM )
                                                                                         BALANCED SCORECARD (Internal Process Perspective)
                                                                                             FKASA Departmental Performance as at September 27, 2003
                                                             Dept.                                                                                               Link to
      Strategic             Strategic                        BSC                                                                         Str. Initiatives     INITIATIVES
    Themes/Goals            Objectives              Weights Scores                     STRATEGIC INITIATIVES                              Ownership              Profile    Remarks
7
8    Innovation
     Customer        P1 Develop syllabus and                             PI6.1
     Relationship       curriculum of CEE
                        program continuously                             PI6.2
                        (Has)
                     P7 Develop strong                                   PI7.1 Do and plan for the marketing strategy.
                        marketing strategy
                        (Wfaizal)
                                                                         PI7.2 Collaboration with the marketing unit at
                                                                               KUKTEM.
                                                                               Analyse enrolment

                     L3 Develop IT skills (Prof)                         LI3.1 Attend workshops organized by ICT Centre.
                                                                               In house IT courses by peers.
                                                                         LI3.2 Utilised the ICT facilities available.
                                                                               Practice K-Sharing via portal.


                     L9 Establish IT related                             LI8.1 Identify the current critical system that is needed
                        System(Zul)                                            in the related field
                                                                         LI8.2 Using the hitting system to identify the number of
                                                                               users.

                     P10                                                 PI10.1
                                                                         PI10.2




9    Environmental   P11    Joint venture with                           PI11.1   Contact industry person
                           construction Industry                         PI11.2
                                  (intan)                                         Identify the industrial needs and submit proposal
                                                                                  Identify industry to sign MOU
                                                                                  Best service




                     P12                                                 PI12.1
                                                                         PI12.2


                     P13                                                 PI13.1
                                                                         PI13.2


                     P14                                                 PI14.1
                                                                         PI14.2


                     P15                                                 PI15.1
                                                                         PI15.2




10                   P16                                                 PI16.1
                                                                         PI16.2


                     P17                                                 PI17.1
                                                                         PI17.2


                     P18                                                 PI18.1
                                                                         PI18.2




                                               No. of Internal Process Perspective Strategic Measures =
                                                   NOTES : (D) indicates Driver Measures/Leading Indicators, and (O) indicates Outcome Measures/Lagging Indicators.



 9a1c3b47-6b1b-428d-b995-b6df99466f1a.xls                                                                          2/3/2011    7:53 PM                                                Page 12 of 17
                                                                    Kolej Universiti Kejuruteraan & Teknologi Malaysia ( KUKTEM )
                                                               BALANCED SCORECARD (Learning & Growth Perspective)
                                                                       FKASA Departmental Performance as at September 27, 2003
                                                                                                                                          Link to                 Key Performance         Dept.
   Strategic                Strategic                                                                              Str. Measures        MEASURES    Data Source    Indicators (KPI)   Performance     Perf.
 Themes/Goals               Objectives                          STRATEGIC MEASURES                                  Ownership             Profile   & Reporting      [ TARGETS ]      [ ACTUALS ]    Ratings
11   Competency      L1 Develop SCL                 L1.1 Number of SCL workshop conducted per year.                                                                      2
                        facilitation skill
                        (Rashid)
                                                    L1.2 % of lecturers employing SCL in their modules                                                                   80
                                                         per semester

                     L2   Recruit qualified and     L2.1 % of staff recruited per year to fulfill the 1:12 ratio                                                         90
                          excellent staff (Nisa')
                                                    L2.2 % of expatriate teaching staff per year                                                                         10

                                                    L2.3 Number of staff with PhD appointed for 2004                                                                     2




                     L3 Develop IT skills (Prof)    L3.1 Number of IT workshop per semester                                                                              2

                                                    L3.2 % increase of IT facilities usage                                                                               20

                                                    L3.3. % of modules in e-form

                     L4 Participate in              L4.1 Number of survey of the company willing to                                                                      10
                        industrial training              accept KUKTEM potential staff per year
                        (Fadzil)
                                                    L4.2 Number of collaboration established per year                                                                     2
                                                    L4.3 % of staff to attend practical training during term                                                             50
                                                         holiday

                     L5 Develop                     L5.1 % reduction in customer complaints per year                                                                     50
                        Administrative And
                        Management Skill
                        (Wfaizal)
                                                    L5.2 % of participants achieving high marks in                                                                      100
                                                         competitions/assesment per year


                     L6 Develop                     L6.1 Number of project/ courses carried out per year                                                                 3
                        Entrepreneurial Skill
                        (Wfaizal)
                                                    L6.2 profit margin from sale of each products.                                                                      10%


12   Learning        L7 Develop Technical           L7.1 Number of short-courses attended per year                                 2                                     2
     Systems            Writing Skill (Intan)
                                                    L7.2 Number of workshop organized per year                                     2                                     2
                                                    L7.3 Number of paper published as a benchmark to                               1                                     1
                                                         evaluate staff writing skill per year

                     L8     Innovative Skills       L8.1 Number of skill development workshops attended                                                                  3
                             Development In              per year
                            Critical Thinking,
                          Learning, Creativity &
                          K-Sharing (Norhaiza)      L8.2 Number of faculty knowledge sharing sessions                                                                    2
                                                         held per month



                                                    L8.3 Number of sharing session on new skill per year                                                                 10




9a1c3b47-6b1b-428d-b995-b6df99466f1a.xls                                                                           2/3/2011   7:53 PM                                                           Page 13 of 17
                                                                 Kolej Universiti Kejuruteraan & Teknologi Malaysia ( KUKTEM )
                                                             BALANCED SCORECARD (Learning & Growth Perspective)
                                                                    FKASA Departmental Performance as at September 27, 2003
                                                                                                                                          Link to                               Key Performance         Dept.
  Strategic                 Strategic                                                                        Str. Measures              MEASURES                  Data Source    Indicators (KPI)   Performance     Perf.
Themes/Goals                Objectives                        STRATEGIC MEASURES                              Ownership                   Profile                 & Reporting      [ TARGETS ]      [ ACTUALS ]    Ratings


                    L10 Encourage the             L10.1                                                                                                                            end of 2004
                        establishment of
                        communities of
                        practice (prof)
                                                  L10.2

                    L11 Develop Performance-      L11.1
                        based Reward &
                        Recognition(Nisa')

                                                  L11.2




                    L13 Create Sense Of           L13.1 % of staff attended TWC                                                                                                       100
                        Belonging LTW Spirit,
                        innovativeness &
                        creativity (Hasmanie)

                                                  L13.2 Number of induction course per per staff year                                                                                   1
                                                  L13.3 Number of faculty's meeting per year                                                                                            1
                                                  L13.4 Number of faculty's family day per year                                                                                         1
                                                  L13.5 % of involvement in university's activities                                                                                    80
                                                  L13.6 Number of committee involvement per staff per                                                                                   2
                                                        year
                                                  L13.7 Number of community services per year                                                                                          1


                    L13                           L13.1
                                                  L13.2

                    L14                           L14.1
                                                  L14.2

                    L15                           L15.1
                                                  L15.2




                                           No. of Learning & Growth Perspective Strategic Measures = 15
                                                   NOTES : (D) indicates Driver Measures/Leading Indicators, and (O) indicates Outcome Measures/Lagging Indicators.




9a1c3b47-6b1b-428d-b995-b6df99466f1a.xls                                                                      2/3/2011    7:53 PM                                                                             Page 14 of 17
                                                                                      Kolej Universiti Kejuruteraan & Teknologi Malaysia ( KUKTEM )
                                                                                   BALANCED SCORECARD (Learning & Growth Perspective)
                                                                                         FKASA Departmental Performance as at September 27, 2003
                                                              Dept.                                                                                        Link to
   Strategic                Strategic                         BSC                                                                    Str. Initiatives   INITIATIVES
 Themes/Goals               Objectives               Weights Scores                STRATEGIC INITIATIVES                              Ownership            Profile    Remarks
11   Competency      L1 Develop SCL                                   LI1.1 Participate in university's SCL initiatives
                        facilitation skill
                        (Rashid)
                                                                      LI1.2 Promote SCL method as the best way.


                     L2    Recruit qualified and                      LI2.1 Plan and develop a good job advertising strategy.
                           excellent staff (Nisa')
                                                                      LI2.2 Plan and develop a good job advertising strategy.

                                                                              Plan and develop a good job advertising strategy.
                                                                              Update records


                     L3 Develop IT skills (Prof)                      LI3.1 Attend workshops organized by ICT Centre.
                                                                            In house IT courses by peers.
                                                                      LI3.2 Utilised the ICT facilities available.
                                                                            Practice K-Sharing via portal.


                     L4 Participate in                                LI4.1 Identify the relevant company
                        industrial training
                        (Fadzil)
                                                                      LI4.2 Continous internship with the industry
                                                                            Identify and instruct potential staff.


                     L5 Develop                                       LI5.1 Collect data, Do analysis, Write report
                        Administrative And                                  Compliance to Kuktem's working
                        Management Skill                                    process/procedure
                        (Wfaizal)
                                                                      LI5.2
                                                                              Enter any competition organized by govt. bodies


                     L6 Develop                                       LI6.1
                        Entrepreneurial Skill                                 Develop a short/modular courses to industrial
                        (Wfaizal)                                             workers or public.
                                                                              Offered a short courses to industry workers or
                                                                              public

12   Learning        L7 Develop Technical                             LI6.1 Identify potential staff
     Systems            Writing Skill (Intan)
                                                                      LI6.2 Attend short courses / seminar
                                                                            Create technical writing skill culture


                     L8     Innovative Skills                         LI7.1 Brainstorm/identify critical skills.
                             Development In                                 Organize in-house skill development
                            Critical Thinking,                              workshop/talk
                          Learning, Creativity &                            Invite experts
                          K-Sharing (Norhaiza)                        LI7.2 Set up small committee to set up session Assign
                                                                            staff for acquiring and teaching new skill to
                                                                            faculty                                       Use
                                                                            k-portal as active platforms- net conferences

                                                                      LI7.3 Create awareness on the importance of
                                                                            continuous self/skill improvement
                                                                            Find/bookmark related websites




 9a1c3b47-6b1b-428d-b995-b6df99466f1a.xls                                                                      2/3/2011    7:53 PM                                              Page 15 of 17
                                                                                              Kolej Universiti Kejuruteraan & Teknologi Malaysia ( KUKTEM )
                                                                                          BALANCED SCORECARD (Learning & Growth Perspective)
                                                                                                 FKASA Departmental Performance as at September 27, 2003
                                                              Dept.                                                                                                     Link to
   Strategic                Strategic                         BSC                                                                                 Str. Initiatives   INITIATIVES
 Themes/Goals               Objectives               Weights Scores                       STRATEGIC INITIATIVES                                    Ownership            Profile    Remarks
11   Competency      L1 Develop SCL
                         facilitation skill
                     L10 (Rashid) the
                         Encourage                                         LI9.1
                         establishment of
                         communities of
                         practice (prof)
                                                                           LI9.2

                     L11 Develop Performance-                               LI10.1
                         based Reward &
                         Recognition(Nisa')

                                                                            LI10.2




                     L13 Create Sense Of                                    LI12.1   Participate in university's organised program
                         Belonging LTW Spirit,
                         innovativeness &
                         creativity (Hasmanie)

                                                                            LI12.2   Once per staff
                                                                                     Organise and participate
                                                                                     Plan, organise and participate
                                                                                     Participate in university's organised activities
                                                                                     Participation as a member

                                                                                     Plan, organise and participate


                     L13                                                    LI13.1
                                                                            LI13.2


                     L14                                                    LI14.1
                                                                            LI14.2


                     L15                                                    LI15.1
                                                                            LI15.2




                                              No. of Learning & Growth Perspective Strategic Measures =
                                                      NOTES : (D) indicates Driver Measures/Leading Indicators, and (O) indicates Outcome Measures/Lagging Indicators.




 9a1c3b47-6b1b-428d-b995-b6df99466f1a.xls                                                                               2/3/2011        7:53 PM                                              Page 16 of 17
C1.1   Wfaizal
C2     Rashid
C3     Nisa
C4     Rashid
C5     Hasmanie
C6     Norhaiza
C8     Fadzil


F1     Zan
F2     Zul
F3     Zul
F6     intan
F11    prof
F12    prof

				
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