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Excel Template Sales Incentives document sample
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Page 1 7ef9c6b1-dea8-4c04-9448-42d0949d6c63.xls
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Page 2 7ef9c6b1-dea8-4c04-9448-42d0949d6c63.xls
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The CogBook
In black - concepts
In gray - Underlying concepts
Gray background - folders
Home Page
1: Organization, Process & Management
(DI) Organization: Overview
(F) People
(F) Processes
(F) Control Mechanisms
(F) Structure
(DI) Origins of Organizational Problems
Organization: Overview
People
Processes
Control Mechanisms
Structure
(G) Six Work Management Styles: Introduction
(G) Traditional Work Management
(G) Involvement Approach
(G) Process Management of Work
Is Your Organization Process-Oriented?
Processes
(G) Cross-Functional Management of Work
(G) Matrix Work Management
(G) F-Type Work Management
(DI) Six Work Management Styles: Overview
Six Work Management Styles: Introduction
Traditional Work Management
Involvement Approach
+ Process Management of Work
Cross-Functional Management of Work
Matrix Work Management
F-Type Work Management
Limitations of Traditional and Involvement Models
Limitations of Traditional Work Management
Traditional Work Management
Involvement Approach
2a: Mapping your Process
(G) Process Mapping: Introduction
(G) Flowchart Symbols
(G) Macro Level Flowcharts
Flowchart Symbols
Processes
(G) Functional-Activity Flowcharts
(T) Functional-Activity Flowchart Template
(G) Activity Flowcharts
(DI) Creating a Functional-Activity Flowchart
Procedure for Creating the As-Is Flowchart
+ Macro Level Flowcharts
+ Functional-Activity Flowcharts
Functional-Activity Flowchart Template
Activity Flowcharts
(G) Task-Procedure Flowcharts
(T) Task-Procedure Template
+ Functional-Activity Flowcharts
2b: Analyzing your Process
Recognizing a Broken Process
Symptoms of a Broken Process - Expanded
(G) Selecting a Process to Improve
(T) Process Selection Matrix Template
+ Recognizing a Broken Process
Four Lenses of Analysis: Introduction
(F) The Frustration Lens
Advantages of the Frustration Lens
(G) The Frustration and Idea Bin
(T) Frustration-Idea Bin Tool
Frustration Lens (Demo)
+ The Frustration Lens
(T) Frustration-Idea Bin Tool
(G) The Time Lens
(G) Process Cycle Time Analysis
(T) Process Cycle Time Template
Demo: Cycle Time in Process
+ Process Cycle Time Analysis
(G) Traveler
(T) Traveler Tool
(G) Eight Wastes
(T) Eight Wastes Template
Eight Wastes: Example
(G), (F) The Cost Lens
(G) Activity-Based Costing
(T) Activity-Based Costing Sheet
(T) Cost Per Sq Ft Template
Calculating True Profitability
Example: Activity-Based Costing
(F) The Quality Lens
(G) Documenting Quality Problems
(T) Documenting Quality Problems Tool
(G) Calculating Quality Costs
(T) Calculating Quality Costs
(T) Cost Per Sq Ft Template
(G) Failure Mode and Effects Analysis (FMEA)
(T) FMEA Tool
(G) Fishbone Diagrams
(T) Fishbone Tool
(G) Check Sheets
(T) Check Sheets Tool
(G) Pareto Diagrams
Five Whys
Error-Proofing
Four Lenses of Analysis: Overview
Four Lenses of Analysis: Introduction
+ The Frustration Lens
+ The Time Lens
+ The Cost Lens
+ The Quality Lens
(G) Selecting the Right Change Methodology
Lean
Six Sigma
Total Quality Management (TQM)
Incremental Process Improvement
+ Recognizing a Broken Process
+ Four Lenses of Analysis
+ Functional-Activity Flowcharts
+ Task-Procedure Flowcharts
Kaizen Blitz
Continous Improvement
Ten-Step Redesign Methodology: Intro
Six Sigma
Lean
+ Activity-Based Costing
3: Redesign
(G) Barriers to Process Redesign
No Surprises to Senior Management
Turf Issues
Resistance to Change
Employee Buy-In
Senior Management’s Role
Manager Involvement
+ Project's Manager's Responsibilities
+ Making the Case for Change
No One to Push the Change
+ Manager Involvement
Lack of Incentives
+ Making the Case for Change
Employee Buy-In
Resistance to Innovating Thinking
Honoring and Appreciating Staff
+ Lack of Incentives
Uncommitted Top Management & Skepticism
Creating Senior Management Buy In
Senior Management’s Role
Eleven Characteristics of a Successful Redesign
+ Process Redesign Case Study
+ Design Principles for Process Redesign
+ Generate Redesign Ideas
4: Continuous Improvement
Continuous Improvement
Installing Process Controls
What are Process Controls?
Source of Process Controls
Components of Process Controls
Process Controls Captions
Process Control Assertions
Control Point
Control Documentation at the Activity Level
(T) Activity Detail Sheet Template
+ Functional-Activity Flowcharts
Process Control Owners
Evidence for Process Controls
(G) Control Point Matrix
(T) Control Point Matrix Template
Control Point
Process Control Risks
Key Process Controls
Types of Process Controls
Categories of Process Controls
+ Functional-Activity Flowcharts
What Happens to Controls?
Step-by-Step Methodology
Process Redesign Methodology: Introduction
(G) Phase 1: Getting Started
(G) Step 1: Introduction to Process Redesign
(F) Meeting With Senior Management
Persuasive Kickoff Speech
+ Making the Case for Change
Employee Buy-In
(G) Making the Case for Change
(G) Away-From Reasons for Change
(G) Go-To Reasons for Change
Scoping the Project
+ Macro Level Flowcharts
Meeting With Affected Employees
+ Persuasive Kickoff Speech
Eleven Characteristics of a Successful Redesign
(G) Step 2: Creating the Team
(F) Project Manager
(F) Process Improvement Team
People Working in the Process
(F) Project Manager
+ Facilitator
(F) An Outsider or Maverick
(F) Information Technologist
(F) First Meeting with the Team
Commonly Used Ground Rules
(G) Creating the Communication Plan
(T) Communication Plan Matrix Template
+ Process Improvement Team
(F) Facilitator
Lean
Six Sigma
Total Quality Management (TQM)
Kaizen Blitz
(F) Employee Buy-in
Key Stakeholder's Roles and Responsibilities
Commitment vs. Compliance
Project Manager’s Responsibilities
Project Manager
Asking a Team Member to Leave
Process Improvement Team’s Responsibilities
+ Process Improvement Team
Process Improvement Facilitator’s Responsibilities
+ Facilitator
Senior Management’s Role
Manager Involvement
Supervisors’ and Middle Managers’ Roles
+ Manager Involvement
(G) Phase 2: Process Analysis
(G) Step 3: Creating the As-Is Flowchart
Procedure for Creating the As-Is Flowchart
+ Macro Level Flowcharts
+ Functional-Activity Flowcharts
+ Four Lenses of Analysis: Overview
The First Walk-Through
(G) Step 4: Customer Interview
Customer Report Card
(T) Customer Report Card Template
(G) Using the Customer Report Card
Interviewing Is Better Than Survey
(G) Step 5: Benchmarking and Best Practices
Researching Industry Competitors
Benchmarking Questions
Benchmarking
(T) Frustration-Idea Bin Tool
Best Practices
(G) Phase 3: Process Redesign
Step 6: Clean-Sheet Redesign
Process Redesign Case Study
Background Information
Targeting the “Public” in Public Works
Reengineering Grading Permits
+ Step 3: Creating the As-Is Flowchart
Making the Grade
Critical Success Factors
Using the Frustration Lens
+ The Frustration Lens
+ Design Principles for Process Redesign
Design Principles for Process Redesign
Principles for Work Structure
+ Four Lenses of Analysis
Principles for Information Flow
+ Four Lenses of Analysis
Principles for Design Guides
+ Four Lenses of Analysis
Principles for Organizing People
+ Four Lenses of Analysis
Principle for General Guidance
Generate Redesign Ideas
Creativity Techniques
Brain Writing
Creating a New Process Map
Process Mapping: Introduction
+ Macro Level Flowcharts
Activity flowchart
+ Functional-Activity Flowcharts
Step 7: Review by Senior Management and Testing
Five Implementation Options
Role-Playing, Practice, and Simulation
The Pilot
Run New Process Simultaneously With Old
Phase in New Design
Complete Changeover
Step 8: Final Design
+ Barriers to Process Improvement
Conducting a Second Walk-Through
The First Walk-Through
Employee Buy-In
Step 9: Implementing the Redesign
Role-Playing, Practice, and Simulation
The Pilot
Run New Process Simultaneously With Old
Phase in New Design
Complete Changeover
(G) Phase 4: Continuous Improvement
Step 10: Installing Metrics and Continuous Improvement
Continuous Improvement
+ Installing Process Controls
Downloadable Tools
(T) Calculating Quality Costs
(T) Check Sheets Tool
(T) Customer Report Card Template
(T) Documenting Quality Problems Tool
(T) Eight Wastes Template
(T) Fishbone Tool
(T) Frustration-Idea Bin Tool
(T) Functional-Activity Flowchart Template
(T) Process Selection Matrix Template
(T) Task-Procedure Template
More Process Tools
(T) Activity-Based Costing Sheet
(T) Activity Detail Sheet Template
(T) Communication Plan Matrix Template
(T) Cost Per Sq Ft Template
(T) FMEA Tool
(T) Process Cycle Time Template
(T) Traveler Tool
Demos How to Use Tools
Creating a Functional Activity
Frustration Lens (Demo)
Demo: Cycle Time in Process Campbell
Fishbone Diagrams
Check Sheets
Hints & Case Studies
Using Process Mapping in Traditional Organizations
Traditional Work Management
Process Mapping: Introduction
Limitations of Reengineering
Cross-Functional Management of Work
Process Redesign Case Study
Background Information
Targeting the “Public” in Public Works
Reengineering Grading Permits
Step 3: Creating the As-Is Flowchart
Making the Grade
Critical Success Factors
Using the Frustration Lens
+ The Frustration Lens
+ Design Principles for Process Redesign
Time-Reduction Case Study
The Time Lens
Supplier's Process Evaluation
(G) Supplier Evaluation
Supplier Representations
Business Process Management Notation
About VCP
Potential Template Inventory (based on the Electronic material - Book & Powerpoint doc)
Potential template
Book #
CogBook concept Name (if exists) CogBook #
Figure 1.1 file 01.01 Traditional Organization Figure 1.1
Figure 1.2 file 01.02 Involvement Organization Figure 1.2
Figure 1.3 file 01.03 Process Organization Figure 1.3
Figure 1.4 Dilbert cartoon Figure 1.4
Figure 1.5 file 01.05 Cross-Functional Organization Figure 1.5
Figure 1.6 file 01.06 Matrix Organization Figure 1.6
Figure 1.7 file 01.07 Process-Focused (or F-Type) Organization Figure 1.7
Figure 1.8 file 01.08 Work Management and Effectiveness Figure 1.8
Figure 2.1 Portrait: p1 Activity Boxes Figure 1.9
Figure 2.2 Activity Diamonds Figure 1.10
Figure 2.3 Process-Flow Arrows Figure 1.11
Figure 2.4 Portrait: p2 Storage Triangle Figure 1.12
Figure 2.5 The Big D Figure 1.13
Figure 2.6 Oval Stop Figure 1.14
Figure 2.7 Cross-reference Circle Figure 1.15
Figure 2.8 Portrait: p3 Order-to-Delivery Flowchart Figure 1.16
Figure 2.9 Permit Process Flowchart Figure 1.17
Figure 2.10 file 02.10 Functional Activity Flowchart Figure 1.18
Figure 2.11 file 02.11 Permit Process With Numbered Symbols Figure 1.19
Figure 2.12 Landscape: p1 Task-Procedure Flowchart Template Figure 1.20
Figure 2.13 Landscape: p2 MAR Task List Figure 1.21
Figure 2.14 Portrait: p4 Cascading Flowcharts Figure 1.22
Figure 2.15 Landscape: p3 Customer Order Process Figure 1.23
Figure 2.16 Portrait: p5 Activity Detail Sheet Figure 1.24
Figure 2.17 Landscape: p4 Control Point Matrix Figure 1.25
Table 4.1 Portrait: p6 Process Improvement Selection Matrix Figure 1.26
Table 4.2 Change Methodology Comparison Chart Figure 1.27
Figure 5.1 Portrait: p7 Ten-Step Process Redesign Figure 1.28
Figure 6.1 Portrait: p8 Steps One and Two, Process Redesign Figure 1.29
Making the Case for Change Portrait: p9
frame
? 30% smaller, noFigure 6.2 Motivation for Action Figure 1.30
Figure 6.3 Who and How Matrix Figure 1.31
Figure 7.1 Portrait: p7 Step Three, Process Redesign Figure 1.32
Figure 7.2 Portrait: p11 Detail, Sales Order Process Figure 1.33
Figure
Frustration Lens 7.3 Frustration Lens Figure 1.34
Figure
Frustration Lens 7.4 Portrait: p12 Two-by-Two Matrix Figure 1.35
Table 7.1 Percentage of Total Process Cycle Time Figure 1.36
Figure 7.5 Portrait: p13 Process Cycle Time Analysis Figure 1.37
Figure 7.6 Portrait: p14 Process Cycle Time Analysis Figure 1.38
Figure 7.7 Portrait: p15 Traveler Sheet Figure 1.39
Figure 7.8 Portrait: p16 Data Sheet for Process and Cycle Time Figure 1.40
Figure 7.9 file 0709 As-Is Flowchart of Insurance Application Process Figure 1.41
Figure 7.10 Landscape: p5 Redesigned Flowchart of Insurance Application Process Figure 1.42
Figure 7.11 Portrait: p16 Physical Layout for Processing Applications Figure 1.43
Figure 7.12 Portrait: p17 Physical Layout Redesign for Processing Applications Figure 1.44
Figure 7.13 Landscape: p6 Activity-Based Costing Sheet for Service Figure 1.45
Figure 7.14 Landscape: p7 Activity-Based Costing Sheet for Manufacturing Figure 1.46
Table 7.2 Portrait: p17 Calculating Cost Per Square Foot Per Hour Figure 1.47
Figure 7.15 Portrait: p18 Macro Flowchart of Sale to Payment Figure 1.48
Figure 7.16 Landscape: p8 Customer Order Process Figure 1.49
Figure 7.17 Landscape: p9 Activity-Based Costing Sheet, Customer Order Process Figure 1.50
Figure 7.18 Portrait: p19 Documenting Quality Problems Figure 1.51
Figure 7.19 Landscape: p10 Calculating Quality Costs in a Process Figure 1.52
Figure 7.20 file 0720 FMEA Sheet Figure 1.53
Figure 7.21 Portrait: p20 Fishbone Diagram Figure 1.54
Table 7.3 Missing Information Check Sheet Figure 1.55
Figure 7.22 Portrait: p21 Missing Information Pareto Chart Figure 1.56
Figure 8.1 Portrait: p7 Steps 4 and 5, Process Redesign Figure 1.57
Table 8.1 Customer Report Card Figure 1.58
Table 8.2 Competitor Template Figure 1.59
Table 8.3 Process Performance Report Card Figure 1.60
Table 8.4 Competitor Report Card Figure 1.61
Figure 9.1 Former Grading Permit Process Figure 1.62
Figure 9.2 Redesigned Grading Permit Process Using Design Principles Figure 1.63
Figure 11.1 Portrait: p7 Steps 6-10, Process Redesign Figure 1.64
Table 12.1 Barriers to Process Redesign Figure 1.65
Figure 12.1 Inputs and Outputs Flowchart Figure 1.66
Table 12.2 Supplier Process Evaluation Figure 1.67
Figure 12.3 Inputs Meet Requirements Figure 1.68
Figure 12.4 Going Upstream to Help Supplier’s Process Figure 1.69
Figure 12.2 “Arm’s Length” Relationship With Supplier” Figure 1.70
Figure 12.5 Vertical Integration Figure 1.71
Figure 12.6 Outsourcing Figure 1.72
Organizations are made up of …
Symptoms of a broken process
Supplier Evaluation
Partnering with your supplier
Procedure to create a functional-activity flow chart
Advantages to Using the Frustration Lens
Value Stream Map for Application Process Figure 1.73
Analyzing Your Process Map
Error Proofing
5 Whys
Benchmarking and Best Practices
Design Principles
Creating a Clean-Sheet Redesign
Debrief
Barriers to Process Redesign
Grading Permit City of San Jose Figure 1.74
Redesigned Grading Permit Using Design Principles Figure 1.75
Total est. 30-45 potential templates
Total est. 60-90 potential graphics
Not available chapter 14, 15 & Appendices - missing
est. another 25 objects (Process Management)
Table 14.1 Levels of Interdepartmental Cooperation
Table 14.2 Work-Required Level of Interdepartmental Cooperation
Table 14.3 Improving Interdepartmental Cooperation
Table 14.4 Addressing Worst-Case Scenarios
Figure 15.1 Computer-Aided Design Provides a New Approach to Business Process Management
Figure 15.2 Computer-Aided Business Process Management
Figure 15.3 Benefits of Simulation-Based Process Mapping
Figure 15.4 Business Process Resources
Figure 15.5 Elements of Computer-Based Business Process Analysis
Figure 15.6 Shared Complex Concepts: Example of the Details Associated With a Process
Figure 15.7 Coordinated Alternative Views of the Same Concepts
Figure 15.8 Throughput is Required for Simulation
Figure 15.9 Run the Diagram to Determine Consistency
Figure 15.10 Run the Diagram to Generate Performance Measures
Figure 15.11 Reporting Dynamic Behavior
Figure 15.12 A Model Consists of Two Parts
Figure 15.13 There are Many Types of Models
Figure 15.14 Psychological Components of Change Management
Figure 15.15 The Analyst's Role in Process Mapping
Figure 15.16 The Social Dimension of Change Management
Figure 15.17 Applications of Business Process Modeling
Figure 15.18 Using Simulation to Encourage Buy-In
Figure 15.19 Detail of Record Order
Figure 15.20 Learning With Dynamic Corporate Modeling
Figure 15.21 Schematic of Necessary Business Knowledge
erpoint doc)
Process_Mapping_and_Process_Improvement_Oct_06
Template/Graph
Powerpoint # Best format Notes / Comments
slide 6 jpeg
slide 7 jpeg
slide 8 jpeg
slide 9 jpeg Create cartoon?
slide 10 jpeg
slide 11 jpeg
slide 12 jpeg
jpeg ppt? Needs to be redrawn by Dan
slide 20 jpeg ppt? Flowchart Symbols
jpeg ppt? Ask N to redraw?
jpeg ppt?
jpeg ppt?
slide 36 jpeg ppt? Flowchart Symbols
jpeg ppt?
jpeg ppt?
slide 21 jpeg ppt? Macro Level Flowcharts
slide 21 jpeg ppt?
jpeg visio? Extract fragment (tear page effect)
jpeg visio? Extract fragment (tear page effect)
slide 61 pdf excel Ask N to extract & delete fig #
pdf excel same as above - example - could be merged into one tool?
slide 62 pdf jpeg? almost ready
slide 63 pdf visio? ALSO CALLED Process Control Ask N to extract & delete fig #, and add color OR Jim to produce VISIO
slide 64 pdf word Template_ActivityDetailSheet
pdf excel Template_ControlPointMatrix
slide 19 pdf excel Template_ProcessImprovementSelectionMatrix
slides 65-66 pdf word Table_ChangeMethodologyComparisonChart
slide 67 jpeg pdf Maybe use an example for a template as well? / Mouse over version?
jpeg visio? varation of 5.1
jpeg Add color
pdf excel Template_WhoAndHowMatrix
jpeg varation of 5.1
pdf visio?
pdf Add color
slide 28 pdf ppt turn into template? ALSO called Sorting through the “Idea Bin”
Template_Two-by-TwoMatrix
slide 30 table pdf
slide 31 excel ppt? Template_ProcessCycleTimeAnalysis
excel
slide 33 excel Template_TravelerSheet
slide 34 excel ppt? Template_DataForProcess&CycleTime
slide 35 jpeg visio? Extract fragment (tear page effect)
slide 38 pdf visio? Ask N to extract & delete fig #, and add color OR Jim to produce VISIO
jpeg Add color
jpeg Add color
excel pdf merged with 1.50 Template_ActivityBasedCosting
excel pdf merged with 1.50 Template_ActivityBasedCosting
excel ppt? Template_CostPerSqFtPerHr
slide 40 jpeg Add color
pdf visio? Ask N to extract & delete fig #, and add color OR Jim to produce VISIO
excel pdf merged with 1.46 Template_ActivityBasedCosting
word pdf Template_DocumentingQualityProblems
slide 41 excel pdf Template_CalculatingQualityCosts
slide 42 excel jpeg? Extract fragment (tear page effect) Template_FMEA
slide 43 ppt & excel? jpeg? Animation? / Interactive?
slide 44 excel jpeg? Template_ProblemListingCheckSheet
slide 45 jpeg excel? Add color
jpeg varation of 5.1
slide 18 excel? jpeg merge 8.1&8.3, 8.2&8.4? Template_CustomerReportCard
excel? jpeg Template_CompetitorReportCard
excel? jpeg merged with 8.1 Template_CustomerReportCard
excel? jpeg merged with 8.2 Template_CompetitorReportCard
excel? Ppt? Visio? merge?
jpeg visio?
jpeg? mouse over interactive?
jpeg excel?
jpeg
jpeg
jpeg
jpeg
jpeg
jpeg
jpeg
slides 4-5 ppt Rationale?
slides 13-14 ppt Checklist?
slide 15 ppt How-to-Proceed Tool?
slide 16 ppt How-to-Proceed Tool?
slide 24 ppt How-to-Proceed Tool?
slide 26 ppt Rationale?
slide 37 ppt
slide 32 ppt How-to-Proceed Tool?
slide 46 ppt How-to-Proceed Tool?
slide 47 Interactive Exercise?
slide 48 ppt Checklist?
slides 51-55 ppt Checklist?
slide 56 ppt How-to-Proceed Tool?
slide 57 ppt ?
slide 60 ppt Checklist?
slide 49 jpeg
slide 50 jpeg
ess Management
#, and add color OR Jim to produce VISIO
done
Usefulness needs to be verified
ovementSelectionMatrix done
logyComparisonChart done
done
done
eTimeAnalysis done
Requires example
ess&CycleTime done
done
Categories require explanations below
gQualityProblems Discard
Categories require explanations below
done
ngCheckSheet done
done
done
Inventory of pdf graphics from the publisher
/Business Training/Partners/Active Partners/vcp/VCP Figures
File Name (if exists) CogBook # Powerpoint #Best format Notes / Comments
Figure 1.1 Traditional Organization Figure 1.1 slide 6 jpeg ppt?
Figure 1.2 Involvement Organization Figure 1.2 slide 7 jpeg ppt?
Budgeted Planned In ProgressOnline Left
Photos 0 16 0 16
Static Graphics 30 0 0 0
Charts 0 54 0
Audio 9 9 0 0
Video 3 3 0 0
Animations 4 4 0 0
Exercises 6 6 0 0
Templates 0 25 17 8
Notes / Comments
?
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