iso 9000 3 (PowerPoint)

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					ISO 9000 - An introduction
          Part 3

                   P. B. Dhanish
      Mechanical Engineering Department
       National Institute of Technology, Calicut
              Email:dhanish@nitc.ac.in
    Phone: (0495) 2286401(O), 2286415(D), 2440283(R)

                http://www.nitc.ac.in
     ISO 9001:2000 - Quality
      management systems -
          Requirements
1.   Quality management system
2.   Management responsibility
3.   Resource management
4.   Product realization
5.   Measurement, analysis and
       improvement
1. Quality management system
              • General
                requirements
                – Identify the
                  processes
              • Documentation
                requirements
                – Quality policy,
                  objectives, manual
                – Control of
                  documents, records
2. Management
 responsibility
        • Management
          commitment
        • Customer focus
        • Quality policy
        • Planning
        • Responsibility,
          authority and
          communication
        • Management review
3. Resource management
           • Provision of
             resources
           • Human resources
           • Infrastructure
           • Work environment
4. Product realization
           • Planning of product
             realization
             – Quality plans
           • Customer related
             processes
             – Product
               requirements
             – Contract review
           • Design and
             development
             – Planning, inputs,
               outputs, review
4. Product realization…


           • Control of
             monitoring and
             measuring devices
             – Calibration
5. Measurement, analysis
    and improvement
            • Monitoring and
              measurement
              – Customer
                satisfaction, Internal
                audit, processes,
                product
            • Control of
              nonconforming
              product
            • Analysis of data
            • Improvement
              – Corrective action,
                preventive action
   Ten steps to ISO 9000
1. Develop a quality policy and objectives
  for quality
2. Identify the responsibilities and
  authorities of personnel
3. Plan and implement a system to meet
  objectives
4. Document the system
5. Carry out internal audit to identify gaps
  in the system, if any
  Ten steps to ISO 9000 ...
6. Take corrective and / or action to close
  the gaps
7. Review the system and improve
  continuously by repeating the above
  steps
8. Select suitable certifying body and get
  documentation review done
9. Pre-assessment audit, corrections
10. Certification audit, receive certificate
Conclusion:


      • Utilise ISO 9000 for
        improving your
        profits, quality,
        productivity!