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					ISO 9000 - An introduction
          Part 1

                   P. B. Dhanish
      Mechanical Engineering Department
       National Institute of Technology, Calicut
              Email:dhanish@nitc.ac.in
    Phone: (0495) 2286401(O), 2286415(D), 2440283(R)

                http://www.nitc.ac.in
• Those ads!
ISO 9000 - An introduction
• What is ISO?          • How to get
• What is ISO 9000?       certification?
• Why go for ISO        • What does it cost?
  9000 certification?   • ISO 9001:2000 -
• Who gives the           Requirements
  certificate?          • Ten steps to ISO
                          9000
What is ISO?
      • International
        Organization for
        Standardization
      • Federation of
        national standards
        bodies
      • Publish International
        Standards
      • “isos” - equal
           www.iso.ch
       What is ISO 9000?
• ISO 9000:2000 - Quality management
  systems – Fundamentals and vocabulary
• ISO 9001:2000 - Quality management
  systems – Requirements
• ISO 9004:2000 - Quality management
  systems – Guidelines for performance
  improvements
What happened to
 ISO 9002:1994?
        • Obsolete from 2000

        • Earlier certificates
          valid up to 2003

        • As also
          ISO 9003:1994
Why quality systems?



          • Inspection cannot
            create quality
Quality is not a gamble




Quality has to be planned