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					Simpson Millar LLP selects PineApp�s security solution to increase staff ...                                                     

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          RESOURCES                     [April 22, 2009]

              INTERNATIONAL                                                                                                                             Customer Process Management:

              EVENTS                 Simpson Millar LLP selects PineApp�s   �                                                                           Developing best practices and
                                                                                                                                                        metrics for a customer-centric
              ABOUT TMC              security solution to increase staff productivity                                                                   operation

              COMMUNITIES            Simpson Millar LLP is a national law firm with a history spanning over 100 years. As                               Understanding the Total Cost of
                                                                                                                                                        Ownership of IP Telephony
                                     specialists in Personal Injury, a substantial part of its legal service practice is channelled
           TMCnet CHANNELS                                                                                                                              Solutions
                                     from the Communication Workers Union, yet it also provides expertise to private clients
           3G, VoIP & IPTV                                                                                                                              Seven Questions Most CRM
                                     across a range of areas including family law, financial services, medical negligence and
           Performance                                                                                                                                  Vendors Are Afraid You'll Ask
           Management                employment law.
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                                     Workforce Management: At the Heart of the Contact Center Learn more, download free
           All-in-one IPPBX          white paper.                                                                                                Top Stories

           Appliance                                                                                                                                    Amazon Expands On Demand
                                                                                                                                                        Library with Movies, TV Shows
           ATCA                                                                                                                                         in …
                                     The Problem: a security net with too many holes, time to redress the balance Email
           Auto Dialer               spamming techniques are much more sophisticated and virus attacks are now more                                     What AT&T Earnings Tell Us

           Billing                   frequent. Given this rise, the number of the spam emails slipping through Simpson Millar                           InfoVista Intros New Software
                                     LLP�s security net increased, clogging up inboxes and reducing computer performance. In                            Solutions to Help Service
           BPA (3rd Party
                                                                                                                                                        Providers Laun…
           Remote Call               light of this Simpson Millar LLP needed a solution that could protect against emerging
                                     threats both known and unknown. Jonathan Lynch, IT manager, Simpson Millar commented,                              LGE Sees Q1 Loss, Beats
           Broadband Telephony                                                                                                                          Estimates
                                     "Our existing solution frequently crashed and was ineffective. We found we had to reboot out
           Business VoIP             system several times a day. Email security is an important aspect of our IT strategy and                           Study finds Workforce
                                                                                                                                                        Management a 'Must' for Contact
           Call Center               eventually it became a drain on my time and that of everyone across the firm." Searching for                       Centers with …
           Call Center               a solution Simpson Millar LLP began searching for a more reliable and cost-effective
                                                                                                                                                               more of today's top stories...
           Certification             solution to prevent email spam. Since a software option had proved ineffective the IT team
           Call Center Digital       decided that an appliance based, hardware system would be a better choice. "I researched
           Signage                                                                                                                               Related VoIP News
                                     several online solution systems from some of the most well-known security vendors but I
           Call Center Furniture
                                     remained unconvinced by their value. In fact they seemed considerably over-priced for the                          WatchGuard Reveals Top Seven
           Call Center Hiring        services they provided," added Lynch.                                                                              Emerging Threats to VoIP
           Call Center
           Management                                                                                                                                   TTI Telecom Unveils Latest
                                     In several instances the IT team was quoted more than £7,000 for a software package
                                                                                                                                                        Version of Netrac FaM Cruiser
           Call Center On            similar to its existing security protection and unsurprisingly this was viewed as far too                          with Enhancements
                                     expensive, especially when reservations remained over the reliability of the options
           Call Center                                                                                                                                  AsiaInfo Wins Tender to
           Outsourcing               available.                                                                                                         Develop New BSS for China
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           Scheduling                                                                                                                                   VOXOFON Introduces White
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                                     TELEPHONY Conference and EXPO West, September 1-3, 2009. Los Angeles, CA.                                          Xangati Intros Visual Trouble
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                                     Out with the old and in with the new Convinced that there was a more effective provider on
           Call Monitoring
                                     the market, John Wolski, network administrator, Simpson Millar LLP met the PineApp team
           Conference Call           and learnt about the company�s comprehensive range of practical solutions. PineApp
           Conference Phones         provided Simpson Millar LLP with a free 60 day, no contract, no hassle trial of its MailSecure
           Conferencing              2041FC appliance, resulting in remarkable and immediate improvements.

           Contact Center
           Software                  Number one for customer service Since deploying PineApp's MailSecure solution, the
           CRM Software              management of Simpson Millar LLP's email security has been significantly improved.
           CRM Solutions             PineApp's consultative approach has also meant that they not only understand the nature of
                                     the business but could also resolve potential issues swiftly. This is evidenced by the fact
                                     that some of PineApp's senior security consultants are always available when assistance is

           Ethernet Extender         The right choice It has now been a year since Simpson Millar LLP began using PineApp's
           Fax                       solution and as testament to the reliability of PineApp's product there have been zero
           Fax Over IP

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Simpson Millar LLP selects PineApp�s security solution to increase staff ...                                                      

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                                  An increase in staff productivity has also been noticed. Since employees no longer need to
                                  spend time sifting through irrelevant messages or waiting for the network to be restarted
           Hosted Call Center
                                  they have more time to focus on their core job. An added benefit is that servers and drivers
           Hosted Contact         now work faster as they are no longer hit by damaging and destructive traffic.

           Hosted PBX
                                  Email security poses a serious threat to the security of any business which is why
           Integrated             companies should invest time to find the right solution. "Security provision is not something
                                  that should be rushed into and sales people have a tendency to put a glorified spin on                                                      Asterisk with
           IP Fax
                                  things. What companies often fail to realise is that many of the better known, more complex
           IP Phone System
                                  software options charge for upgrades and add-ons," Jonathan Lynch added. "In the
           IP Phones              challenging economic climate PineApp offered us the perfect solution that matches our
           IVR                    business needs completely, I wouldn�t hesitate in recommending it to anyone."                                                                ‫כ י את ה ח י יב חבר ה‬
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Simpson Millar LLP selects PineApp�s security solution to increase staff ...                                                              

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