view - Simpson Millar LLP selects .pdf

Document Sample
view - Simpson Millar LLP selects .pdf Powered By Docstoc
					Simpson Millar LLP selects PineApp�s security solution to increase staff ...                                                               http://www.tmcnet.com/usubmit/2009/04/22/4147575.htm




           TMC Launches New Sites :: NGC | 4G Wireless Evolution | Green Tech | IT | IVR | ITEXPO SHOW NEWS | Cable Show News | Healthcare

           Global Online Communities -                      Publications            Industries          International
           GOCs
            Asterisk        CaaS    Call Center Software     VoIP Phone Systems         Contact Center Solutions      Fixed Mobile Convergence           HD Voice        IVR                    TMCnet Home
                                                                                                                                                                                                Blogs
                                                                                                                                                                                                Videos
           Colocation      IP Communications      IP PBX   Call Recording    Next Generation Communications          Dark Fiber       SIP Trunking       Outbound Call Center
                                                                                                                                                                                                FREE eNewsletter
                                                                                                                                                                                                LOGIN
           Small Business VoIP     Telecom Expense Management           VoIP Services     Communication Solutions        What is a Global Online Community?

           TMCNET HOME               Important ↓       Events ↓        Publications ↓       Forums ↓        Free Resources ↓          International ↓         Your News ↓            Industries ↓

              INDUSTRIES

              VERTICALS
                                                                                                                                                        Receive more news in your Email
              PUBLICATIONS

            FREE                                                                                                                                 Featured White Papers
          RESOURCES                     [April 22, 2009]

              INTERNATIONAL                                                                                                                             Customer Process Management:

              EVENTS                 Simpson Millar LLP selects PineApp�s   �                                                                           Developing best practices and
                                                                                                                                                        metrics for a customer-centric
              ABOUT TMC              security solution to increase staff productivity                                                                   operation

              COMMUNITIES            Simpson Millar LLP is a national law firm with a history spanning over 100 years. As                               Understanding the Total Cost of
                                                                                                                                                        Ownership of IP Telephony
                                     specialists in Personal Injury, a substantial part of its legal service practice is channelled
           TMCnet CHANNELS                                                                                                                              Solutions
                                     from the Communication Workers Union, yet it also provides expertise to private clients
           3G, VoIP & IPTV                                                                                                                              Seven Questions Most CRM
                                     across a range of areas including family law, financial services, medical negligence and
           Performance                                                                                                                                  Vendors Are Afraid You'll Ask
           Management                employment law.
                                                                                                                                                                    view all white papers…
           Advanced Carrier
           Services
                                     Workforce Management: At the Heart of the Contact Center Learn more, download free
           All-in-one IPPBX          white paper.                                                                                                Top Stories

           Appliance                                                                                                                                    Amazon Expands On Demand
           Deployment
                                                                                                                                                        Library with Movies, TV Shows
           ATCA                                                                                                                                         in …
                                     The Problem: a security net with too many holes, time to redress the balance Email
           Auto Dialer               spamming techniques are much more sophisticated and virus attacks are now more                                     What AT&T Earnings Tell Us

           Billing                   frequent. Given this rise, the number of the spam emails slipping through Simpson Millar                           InfoVista Intros New Software
                                     LLP�s security net increased, clogging up inboxes and reducing computer performance. In                            Solutions to Help Service
           BPA (3rd Party
                                                                                                                                                        Providers Laun…
           Remote Call               light of this Simpson Millar LLP needed a solution that could protect against emerging
           Monitoring)
                                     threats both known and unknown. Jonathan Lynch, IT manager, Simpson Millar commented,                              LGE Sees Q1 Loss, Beats
           Broadband Telephony                                                                                                                          Estimates
                                     "Our existing solution frequently crashed and was ineffective. We found we had to reboot out
           Business VoIP             system several times a day. Email security is an important aspect of our IT strategy and                           Study finds Workforce
                                                                                                                                                        Management a 'Must' for Contact
           Call Center               eventually it became a drain on my time and that of everyone across the firm." Searching for                       Centers with …
           Call Center               a solution Simpson Millar LLP began searching for a more reliable and cost-effective
                                                                                                                                                               more of today's top stories...
           Certification             solution to prevent email spam. Since a software option had proved ineffective the IT team
           Call Center Digital       decided that an appliance based, hardware system would be a better choice. "I researched
           Signage                                                                                                                               Related VoIP News
                                     several online solution systems from some of the most well-known security vendors but I
           Call Center Furniture
                                     remained unconvinced by their value. In fact they seemed considerably over-priced for the                          WatchGuard Reveals Top Seven
           Call Center Hiring        services they provided," added Lynch.                                                                              Emerging Threats to VoIP
                                                                                                                                                        Services
           Call Center
           Management                                                                                                                                   TTI Telecom Unveils Latest
                                     In several instances the IT team was quoted more than £7,000 for a software package
                                                                                                                                                        Version of Netrac FaM Cruiser
           Call Center On            similar to its existing security protection and unsurprisingly this was viewed as far too                          with Enhancements
           Demand
                                     expensive, especially when reservations remained over the reliability of the options
           Call Center                                                                                                                                  AsiaInfo Wins Tender to
           Outsourcing               available.                                                                                                         Develop New BSS for China
                                                                                                                                                        Telecom
           Call Center
           Scheduling                                                                                                                                   VOXOFON Introduces White
                                                                                                                                                        Label Services
           Call Center Software            Find Solutions for Enterprises, SMBs & Service Providers at the INTERNET

           Call Center Solutions
                                     TELEPHONY Conference and EXPO West, September 1-3, 2009. Los Angeles, CA.                                          Xangati Intros Visual Trouble
                                                                                                                                                        Ticket Portal
           Call Center Training
                                     Out with the old and in with the new Convinced that there was a more effective provider on
           Call Monitoring
                                     the market, John Wolski, network administrator, Simpson Millar LLP met the PineApp team
           Conference Call           and learnt about the company�s comprehensive range of practical solutions. PineApp
           Conference Phones         provided Simpson Millar LLP with a free 60 day, no contract, no hassle trial of its MailSecure
           Conferencing              2041FC appliance, resulting in remarkable and immediate improvements.

           Contact Center
           Software                  Number one for customer service Since deploying PineApp's MailSecure solution, the
           CRM Software              management of Simpson Millar LLP's email security has been significantly improved.
           CRM Solutions             PineApp's consultative approach has also meant that they not only understand the nature of
                                     the business but could also resolve potential issues swiftly. This is evidenced by the fact
           Dialer
                                     that some of PineApp's senior security consultants are always available when assistance is
           DID/DDI
                                     required.
           e911

           Ethernet Extender         The right choice It has now been a year since Simpson Millar LLP began using PineApp's
           Fax                       solution and as testament to the reliability of PineApp's product there have been zero
           Fax Over IP




1 of 3                                                                                                                                                                                                        23/04/2009 10:54
Simpson Millar LLP selects PineApp�s security solution to increase staff ...                                                                http://www.tmcnet.com/usubmit/2009/04/22/4147575.htm


           HD Conference                                                                                                                                                      Ads by Google
                                  complaints.
           HD Video
           Conferencing
                                  An increase in staff productivity has also been noticed. Since employees no longer need to
           Headsets
                                  spend time sifting through irrelevant messages or waiting for the network to be restarted
           Hosted Call Center
                                  they have more time to focus on their core job. An added benefit is that servers and drivers
           Hosted Contact         now work faster as they are no longer hit by damaging and destructive traffic.
           Center

           Hosted PBX
                                  Email security poses a serious threat to the security of any business which is why
           Integrated             companies should invest time to find the right solution. "Security provision is not something
           Communications
                                  that should be rushed into and sales people have a tendency to put a glorified spin on                                                      Asterisk with
           IP Fax
                                  things. What companies often fail to realise is that many of the better known, more complex
           IP Phone System
                                                                                                                                                                                 VoiceSpin
                                  software options charge for upgrades and add-ons," Jonathan Lynch added. "In the
           IP Phones              challenging economic climate PineApp offered us the perfect solution that matches our
           IVR                    business needs completely, I wouldn�t hesitate in recommending it to anyone."                                                                ‫כ י את ה ח י יב חבר ה‬
           Lead Management        As a community-building service, TMCnet allows user submitted content which is not                                                           ‫שג נ ו תנת ש יר ות‬
           Software               always proofed by TMCnet editors. If you feel this entry is of inferior quality or wish to                                                       ‫יע ו פ י ת ו ח‬
           Master Agent           report it for some reason, please forward the URL to "webedit [AT] tmcnet [DOT] com" with
                                                                                                                                                                              ‫א ינטגרצ יה והתאמ ת‬
           Mobile Management      your comments.
                                                                                                                                                                                    ‫פ תר ונ ות‬
           Mobile Unified
           Communications                                               [ Back To TMCnet.com's Homepage ]

           Mobile Video                                                                                                                                                          www.voicespin.com

           NEBS
                                 Discussions:
           Open Source CRM

           PC to Phone            Be the first to post a comment on this page!
           Phone Systems

           Predictive Dialer

           Selecting VoIP
           Solutions                            By
           SIP
                                                TMCnet

           Speech Recognition    + Add to the Discussion
           and Text to Speech

           Telecom Expense
           Management             Related Resources @ TMC
           Telemarketing
           Software               Videos                                  White Papers                         Podcasts                         Sessions
           Virtual Call Center
                                       What is a GOC ?                         The Challenge of                  TMCnet Editorial Director        LTE - Time Frames,
           Virtual Office              04/14/2009                              Designing, Building and           Greg Galitzine speaks with       Technical Requirements,
                                                                               Shipping Robust and               Whaleback Systems'               Vendor Solutions,
           Virtual PBX                 TMC Newsroom With                       Secure Products                   founder, president and CEO       and Business Case Issues
                                       Jessica Kostek - 11/10/08                                                 Mark Galvin                      IMS: Making Room for the
           Voice Broadcast             11/10/2008                              Partner — Make Money                                               Evolution
           Voice Management                                                    with VoIP                         ECI Telecom Podcast              Date: 09/02/09
                                       Service Provider                                                          Interview with CMO Laura         Time: 12:45-2:00pm
           Voice Over IP               Roundtable                              HP OpenCall Media                 Howard
                                       02/12/2009                                                                                                 LTE - Time Frames,
                                                                               Platform: a cost-effective,
           Voice Peering                                                       agile IP media server             TMC University Certification     Technical Requirements,
                                                                                                                 Course SIP: The                  Vendor Solutions,
           Voicemail                                                                                                                              and Business Case Issues
           Replacement
                                                                                                                 Foundation For Building
                                                                                                                 Enhanced Services                LTE vs. WIMAX
                                                                                                                                                  Date: 09/02/09
           VoIP Contact Center                                                                                                                    Time: 10:30-11:45am
           VoIP Developer
                                                                                                                                                  Wireless Backhaul, 4G
           VoIP Gateways                                                                                                                          Capacity and Processing
                                                                                                                                                  Requirements,
           VoIP Monitoring                                                                                                                        and Alternative Solutions
                                                                                                                                                  Wireless Backhaul: It’s
           VoIP Robustness                                                                                                                        Smarter Near the Edge
           Testing                                                                                                                                Date: 09/03/09
                                                                                                                                                  Time: 12:45-2:00pm
           VoIP Test Solutions

           VoIPSwitch

           Web Conferencing

           Web Meeting
                                  Today @ TMC
           Wholesale VoIP
                                  Headlines                               Upcoming Events                      Corporate News                   Snapshots
           Wireless Expense
           Management                     Eligibility issue raised at          ITEXPO West 2009                  Celebrating Earth Day            Skype
                                          Butler                               September 1-3, 2009               Resource Center on
           Wireless                                                            Los Angeles Convention Center     Green.TMCnet.com                 Vonage
           Management                     Program leader                       Los Angeles, CA
                                          well-suited for job                                                    TMCnet Launches                  Linksys
           Workforce                                                           4G Wireless Evolution
           Management                                                                                            Marketing Video Series
                                          Walton's art auction has             Conference                                                         Sprint North Supply
                                          touch of mystery                     Collocated with ITEXPO
           Workforce                                                           September 1-3, 2009               TMC Reports 25 Percent
           Optimization                   Church's antiques show               Los Angeles Convention Center     Subscriber Growth for            NICE Systems
                                          benefits charities and               Los Angeles, CA                   Unified Communications
                                          those who attend                                                       Magazine                         IP Multimedia Subsystem
                                                                                                 view more…
                                          Rapper keeps his eyes on                                               TMC Announces IP Contact         Siemens
                                          the big picture                                                        Center Technology Pioneer
                                                                                                                 Award Call for Entries           Verizon
                                                          view more…
                                                                                                                 TMCnet's Green Blog              Hewlett-Packard
                                                                                                                 Named on 100 Best Blogs
                                                                                                                 for Those Who Want to            Nokia
                                                                                                                 Change the World List
                                                                                                                                                  Telefonos de Mexico
                                                                                                                 2009 NGN Leadership




2 of 3                                                                                                                                                                                         23/04/2009 10:54
Simpson Millar LLP selects PineApp�s security solution to increase staff ...                                                                        http://www.tmcnet.com/usubmit/2009/04/22/4147575.htm


                                            Award Winners Announced           Avaya
                                            by NGN magazine
                                                                              Alcatel-Lucent
                                            2009 CRM Excellence
                                            Awards Winners                    Microsoft
                                            Announced by Customer
                                            Interaction Solutions             Google
                                            Magazine
                                                                              Motorola
                                            2009 Top 50 Inbound
                                            Teleservices Agencies             Comcast
                                            Ranking Announced by
                                            Customer Interaction              FCC
                                            Solutions Magazine
                                                                              Spatializer Audio Labs
                                                           view more…
                                                                              AT&T

                                                                                                view more…


                                                                                Subscribe FREE to all of TMC's monthly magazines. Click here now.




                                                                                               The World's Largest Communications And Technology Community
            Technology Marketing Corporation,                                          CHANNELS                                  PUBLICATIONS                      WHITE PAPER LIBRARY
            One Technology Plaza, Norwalk, CT 06854 USA                                COMMUNITIES                               CIS MAGAZINE                      VIDEOS
            Ph: 800-243-6002, 203-852-6800; Fx: 203-866-3326                           INDUSTRIES                                IT MAGAZINE                       PODCAST
            General comments: tmc@tmcnet.com. Comments about this site:                VERTICALS                                 IMS MAGAZINE                      WEBINARS
            webmaster@tmcnet.com.                                                      TMCNET SERVICES                           UC MAGAZINE                       EVENTS
            » About » Contact » Advertise                                              FREE ENEWSLETTERS                         NGN MAGAZINE                      FORUMS
            Technology Marketing Corp. 1997-2009 Copyright . Privacy Policy            NEWS ALERTS                               TMC LABS                          CONTRIBUTORS
            Sitemap




3 of 3                                                                                                                                                                                   23/04/2009 10:54

				
yanyan yan yanyan yan
About