FAQ for Students of NWU Foreword: This is a FAQ guide for eFundi from the student’s point of view. Its purpose is to answer some frequently asked questions and we’ll also try to provide some insight in issues about eFundi that may not seem so clear at first. We hope this be informative and helpful to you as Students of the NWU. Index: SECTION NAME DESCRIPTION 1 Connecting to course sites All you need to know about connecting to your course sites. 2 Home For viewing recent announcements, discussion, and schedule items. 3 Schedule For viewing deadlines, events, etc. 4 Assignments For submitting assignments 5 Tests & Quizzes For writing formal tests and quizzes 6 Resources Downloading and viewing important documentation. 7 Password Problems For solving password issues. 8 Email Problems For solving email issues. SECTION 1 – CONNECTING TO COURSE SITES Q: How do I connect to my course sites in eFundi? A: Usually, you do not have to worry about this. It is the lecturer’s responsibility to make sure all students registered for his/her course is connected to the site. Q: I am not connected to some of my course sites. What is wrong and how can I fix it? A: There are a few things that may cause this. Listed below are the more common causes and the steps you have to follow to solve them. 1. Check your ‘More’ drop down list on the right side of your screen, on the same level as your ‘My Workspace’ tab for the missing courses. Students often miss this feature and wrongly assume they are not connected to their course sites. 2. Your lecturer may not have requested for student connection yet. In this case it will not be only you but your whole class that are not connected. You may have to politely remind your lecturer to send such a request. 3. You are not registered for some courses. Check with the registration offices to make sure you are a fully accepted student at this University and registered for the correct modules. 4. You registered late and may not have been connected to the course sites like the rest of the class. Your lecturer will have to fix this manually and it would be a good idea to visit his/her office or send and email stating your problem and providing your student number. SECTION 2 – HOME Q: What is important to know about this page? A: The Home page is like a short summary of your entire course site. Here you will see the most recent Announcements your lecturer posted, the most recent discussion topics and a smaller version of the schedule tool, in the form of a calendar. SECTION 3 – SCHEDULE Q: What is important to know about this page? A: This tool is where your lecturer will post the important times and dates in your course. Note the Legend at the bottom f the page. Deadlines will be marked with a red exclamation mark, lectures with a blue T etc. When you click on a posted item on the calendar if will open a page displaying the exact times, additional information and attached documentation (if any). Q: Is the schedule customizable? A: To a degree yes. There is the ‘View’ option where you can choose to view the schedule by day, week, month or year. To browse through the pages from date to date press the arrows on the right side of your page. Under the ‘View’ box there is also an option to view a printable version of the schedule. SECTION 4 - ASSIGNMENTS Q: What is important to know about this page? A: About everything but listed below are a few things you should pay special attention to: 1. The assignment status: This column displays the status of the assignment. It will give you a clue to when you are able to submit the specific assignments. 2. The Open and Due dates: Pay careful attention to this. After an Open date you will be able to submit an assignment once and after a Due date eFundi will no longer allow you to submit. 3. The Scale column: This will display how this assignment will be graded. Q: How do I submit an assignment? A: Follow the following instruction and do not click submit until you are sure everything is correct: 1. Click on the assignment’s name you want to submit to. 2. If your submission is in document form (like a Word file) click on Add Attachments, Browse for your assignment and upload it. Keep browsing and uploading until all your attachments are displayed on top of your page and press continue. 3. You will now see your main submission page again. 4. If the submission is inline, simply type your answer in the space provided for it. 5. Make sure you checked the Honor Pledge checkbox (if present). eFundi will not accept any submissions if this box is not checked. 6. Now you will have the options to: a. Submit – Submit the assignment as final and complete. You will not be able to submit again. b. Save Draft – Save the assignment as a draft. The lecturer will not be able to see it yet and you will be able to come back and edit it until you are ready to click the submit button. c. Preview – View your submission as the lecturer would receive it. d. Cancel – Cancel all actions you just did. 7. Make sure the system tells you your submission was successful BEFORE you accept this is the case. Q: How do I check that my assignment was submitted? A: When you click on the assignment name it should display a message “Submitted”. Q: I made a mistake in my assignment and would like to resubmit for a second time. Is this possible? A: Yes. You will first have to ask your lecturer for permission to do so and he/she will then change the settings of eFundi to enable you do submit again. SECTION 5 – TESTS & QUIZZES Q: What is important to know about this page? A: You should pay careful attention to the following: 1. Make sure you complete tests at the correct time and always follow the instructions given. 2. Clicking on the test name will display a page with the test information. Make sure your read the instruction carefully and note the Time Limit (if any) and the Number of submission allowed. 3. Once you click on the ‘Begin Assessment’ button, you must continue it. Make sure you have enough time and access to the computer you are working on to complete it. SECTION 6 – RESOURCES Q: What is important to know about this page? A: Resources are where your lecturer will post class notes, memos and other important documentation you will need. To view or Save documents, simply click on it. The appropriate pr gram will then give you options to “Open”, “Save” or ‘Cancel”. Q: I cannot access resources my instructor insisted should be on eFundi. Why not? A: This could be an error on the instructor’s side. Please bring this to his/her attention. SECTION 7 – PASSWORD PROBLEMS Q: What is my username and password? A: Login with your Novell username (usually your student number) and your Novell password. Q: Where do I get my Novell password? A: With registration you will be issued with your student number and card. Take your card with you and proceed to the Sleutelbord offices in the basement of the Ferdinand Postma Library and request that they give you a Novell password. This password will now be used to log in on all computers on campus and on eFundi. Q: The password I am currently using is my ID – number (the first 6 numbers + 7 zero’s for international students). Do I still need a new password? A: Yes. This is a temporary password that expires on the 28’th of February. Q: I am an off-campus student and cannot come in to the campus to acquire a new password. What do I do now? A: On the eFundi homepage, BEFORE you log in, there is a ‘Reset Password’ menu-item on the left side of the screen. Here you can request a new password or change your current password. NOTE: The password you will be issued here will be sent via the email address and/or cell phone number currently on the administration system records. If these details have changed you must contact admin and notify them! Q: The above-named webpage does not accept one of the details I have to enter. What do I do now? A: Please call this number: (018) 299 4044 and explain your problem. SECTION 8 – EMAIL PROBLEMS Q: I have an alternative email I would like to use rather than my default University email address. How do I set this up? A: Unfortunately eFundi uses ONLY your default University email. We would advise all students to use this email and make sure you are able to access it at all times and locations otherwise you will not receive communication from eFundi or your lecturers. Q: What steps do I follow to make sure I will be able to access this email at all times and locations? A: This is the steps you have to follow. Please note the sections for on-campus and off-campus students. If you are logging on from off campus but you are an on-campus student please follow the off-campus instructions. On-Campus: 1. First years will need to activate their email at the Sleutelbord offices in the basement of the Ferdinand Postma Library. 2. Please note that if you do not use your email for 120 days it will expire and you will have to reactivate it. This counts for ALL students. 3. Normally you can just log in to any computer on campus using your student number and Novell password (see the Password Problems section). Your email should then be available on GroupWise. 4. Log in with you student number as username and your password. NOTE: This password will be synchronized with your Novell login password. (see the Password Problems section) Off –Campus: 1. First years will need to activate their email at the Sleutelbord offices in the basement of the Ferdinand Postma Library. Make sure you do this while you are on- campus! This is very important. 2. Please note that if you do not use your email for 120 days it will expire and you will have to reactivate it. This counts for ALL students. 3. Your email can be found at this address: http://webmail.puk.ac.za 5. Log in with you student number as username and your password. NOTE: This password will be synchronized with your Novell login password. (see the Password Problems section) Q: How do I know what my University email address is? A: All student emails will follow this format: email@example.com Q: I am a student registered under a ‘Short Course’ module. I do not receive a default student email address OR a student number like other students. How do I receive emails from eFundi? A: You are the exception to the rule. When you are given access to eFundi (see the Connect Students section), you will be asked to provide an email address to your lecturer. This email address will be used to send you emails. Of course, it is very important to notify your lecturer immediately when for some reason you change email addresses.