Familia, Worksheets - Excel by xlc14920

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									                                         Subregion Comparison Results

Subregion: East Los Angeles

This file contains comparison scores of all the groups in this subregion. There is a separate tab (worksheet)
in this Excel file for each scored question item and composite in the 2009 PAS Survey. Each sheet displays
the statewide score, the regional score, the 90th statewide percentile score and all group scores in a bar
graph on the left side of the sheet. The data for each bar graph is shown in a table to the right of the graph.
Each data table can be sorted using Excel's standard sorting function and the resulting order will be reflected
in the graph. (In 2006 we attempted to set up macros to do the sorting but some groups had difficulty
using the macros due to their IT security policies.)

Printing
Each sheet is pre-formatted to print the bar graph. To print the data table, select the table and choose
File > Print Area > Set Print Area from the menu (note that you may need to adjust the page orientation, etc.)

Sorting
The data for each graph is seperated into two tables: a fixed table at the top which is not intended to be sorted
and a table of group data below, surrounded by a blue border, which is intended to be sorted. To sort the group
data, select any cell in the middle of the group data (within the blue border) and choose Data > Sort… from
the menu and Excel will automatically select the group data table; choose which columns you'd like to sort
by and choose OK. Both the table and the group data in the graph will be sorted. (Note: to get the table
back into it's original order, sort by DMHC_Code.)

File contents in tab (worksheet) order
(1) Introduction
(2) Question List: a reference list of the questions (tab names), the corresponding question numbers in the
    survey and the text of the survey question. The Question List is organized by section/composite.
(3) Response: The usable response rates of all groups in this subregion.
(4 to 34) Comparison scores for all groups in this subregion. The comparison worksheets are ordered from
    left-to-right by: overall ratings, composite measures and individual items in alphabetical order. Each
    worksheet is named for the rating, composite or item it contains.

Contact
If you have any technical questions about this file or scores please contact:
Jeff Burkeen, CSS, 202-454-3005 or jburkeen@cssresearch.org

If you have any questions about the PAS project or pay-for-performance please contact:
David Randall, PBGH, 415-615-6358 or drandall@pbgh.org or
Cheryl Damberg, PBGH, 310-396-7036 or cdamberg@pbgh.org
                                                            Patient Assessment Survey
                                                               Variable Descriptions

                                                PAS 2009 Composites and Scored Items
                                                                                                                                                        Item     P4P
   Variable    Description                               Survey Q#          Full Question Text                                                          Scale*   Item
Overall Ratings of Care
                                                                            Using any number from 0 to 10, where 0 is the worst care possible
               Overall rating of all health care (0 to   PCP Q. 39          and 10 is the best care possible, what number would you use to rate
RATECARE
                                                         Specialist Q. 37   all your health care from all doctors and other health providers that
                                                                                                                                                         11      Yes
               10 scale)
                                                                            you have seen in the last 12 months?
                                                                            Using any number from 0 to 10, where 0 is the worst personal doctor
RATE PCP       Rating of PCP (0 to 10 scale)             PCP Q. 33          possible and 10 is the best personal doctor possible, what number            11      Yes
                                                                            would you use to rate this doctor?
                                                         PCP Q. 34
RECDOC         Patient recommends doctor
                                                         Specialist Q. 34
                                                                            Would you recommend this doctor to your family and friends?                   5       --


Patient-Doctor Interactions
               MD-Patient Interaction                    PCP Q. 9, 10, 11, 12, 13, 14
MDInteract                                                                                                                                                       Yes
               Composite Score                           Specialist Q. 8, 9, 10, 11, 12, 13
                                                         PCP Q. 09          In the last 12 months, how often did this doctor explain things in a
DREXPLN        Doctor explanations understandable
                                                         Specialist Q. 08   way that was easy to understand?
                                                                                                                                                          6       --
                                                         PCP Q. 10
DRLISTN        Doctor listens carefully
                                                         Specialist Q. 09
                                                                            In the last 12 months, how often did this doctor listen carefully to you?     6       --
                                                                            In the last 12 months, how often did this doctor give you easy-to-
                                                         PCP Q. 11
DRINST1        Doctor instructions understandable
                                                         Specialist Q. 10
                                                                            understand instructions about what to do to take care of the health           6       --
                                                                            problems or concerns that were bothering you?
                                                         PCP Q. 12          In the last 12 months, how often did this doctor seem to know the
COMPHIST       Doctor knows medical history
                                                         Specialist Q. 11   important information about your medical history?
                                                                                                                                                          6       --
                                                         PCP Q. 13          In the last 12 months, how often did this doctor spend enough time
INTERP1        Doctor spends enough time
                                                         Specialist Q. 12   with you?
                                                                                                                                                          6       --
                                                         PCP Q. 14          In the last 12 months, how often did this doctor show respect for what
INTERP5        Doctor shows respect
                                                         Specialist Q. 13   you had to say?
                                                                                                                                                          6       --
                                                            Patient Assessment Survey
                                                               Variable Descriptions

                                                 PAS 2009 Composites and Scored Items

Patient Access to Care
                 Patient Access to Care Composite        PCP Questions 4, 5, 6, 7, 8
Access                                                                                                                                                    Yes
                 Score                                   Specialist Questions 4, 5, 6, 7
                                                                            In the last 12 months, when you called this doctor’s office to get an
INCARSN          Appointment right away (PCP only)       PCP Q. 04          appointment for care you needed right away, how often did you get        6    --
                                                                            an appointment as soon as you thought you needed it?

                                                                            In the last 12 months, when you scheduled an appointment with this
APPTSN           Appointment as needed (Spec only)       Specialist Q. 04   doctor, how often did you get an appointment as soon as you needed       6    --
                                                                            it?
                                                                            In the last 12 months, when you made an appointment for a check-up
                 Routine care or check-up as soon as
RGAPTSN                                                  PCP Q. 05          or routine care with this doctor, how often did you get an appointment   6    --
                 needed (PCP Only)                                          as soon as you thought you needed it?
                                                                            Wait time includes time spent in the waiting room and exam room. In
                 Wait Time: visit within 15 minutes of   PCP Q. 06
WAIT15                                                                      the last 12 months, how often did your visits at this doctor’s office    6    --
                 appointment time                        Specialist Q. 05
                                                                            start within 15 minutes of your appointment?
                                                                            In the last 12 months, when you called this doctor’s office with a
                 Call during regular office hours,       PCP Q. 07
CALBCK1
                                                         Specialist Q. 06
                                                                            medical question during regular office hours, how often did you get      6    --
                 answer to question same day                                an answer to your question that same day?
                                                                            In the last 12 months, when you called this doctor’s office after
                                                         PCP Q. 08
AFTRHR3          Got advice after regular office hrs
                                                         Specialist Q. 07
                                                                            regular office hours, how often did you get the medical help or advice   6    --
                                                                            you needed?

Coordination of Care
                 Coordination of Care                    PCP Questions 19, 21
Coordination                                                                                                                                              Yes
                 Composite Score                         Specialist Questions 18, 20
                                                         PCP Q. 19          In the last 12 months, how often did this doctor seem informed and
INTEG7           Doctor Informed and Up-to-Date
                                                         Specialist Q. 18   up-to-date about the care you got from specialist doctors?
                                                                                                                                                     6    --
                                                                            In the last 12 months, when this doctor sent you for a blood test, x-
                                                         PCP Q. 21
FOLWTEST         Follow-up on test results provided                         ray or other test, how often did someone from the doctor’s office        6    --
                                                         Specialist Q. 20
                                                                            follow-up to give you the test results?
Office Staff
OfficeStaff      Office Staff Composite Score            PCP Questions 35, 36                                                                             --
                                                         PCP Q. 35          In the last 12 months, how often were clerks and receptionists at your
STFCARE2         Office staff are helpful
                                                         Specialist Q. 35   personal doctor’s office as helpful as you thought they should be?
                                                                                                                                                     6    --

                                                         PCP Q. 36          In the last 12 months, how often did clerks and receptionists at your
STFCARE1         Office staff are courteous
                                                         Specialist Q. 36   personal doctor’s office treat you with courtesy and respect?
                                                                                                                                                     6    --

Specialty Care
                                                                            Using any number from 0 to 10, where 0 is the worst specialist doctor
RATE SPEC        Rating of specialist (0 to 10 scale)    Specialist Q. 33   possible and 10 is the best specialist doctor possible, what number      11   Yes
                                                                            would you use to rate this doctor?
                                                                            In the last 12 months, when you tried to make an appointment to see
SPEAPTSN         Spec. appt. as soon as needed           PCP Q. 38          a specialist, how often did you get an appointment as soon as you        6    Yes
                                                                            needed it?
Health Promotion - 2 year rollup
                                                            Patient Assessment Survey
                                                               Variable Descriptions

                                               PAS 2009 Composites and Scored Items
                                                         PCP Questions 17, 18
HLTH2YR       Health Promotion Composite Score                                                                                                            Yes
                                                         Specialist Questions 16, 17
                                                         PCP Q. 17          In the last 12 months, did you and your doctor talk about a healthy
TDIET2YR      Doctor discusses eating habits
                                                         Specialist Q. 16   diet and healthy eating habits?
                                                                                                                                                      3   --
                                                         PCP Q. 18          In the last 12 months, did you and this doctor talk about the exercise
TEXER2YR      Doctor discusses exercise
                                                         Specialist Q. 17   or physical activity you get?
                                                                                                                                                      3   --
Health Promotion - Current Year
                                                         PCP Questions 17, 18
HealthPromo   Health Promotion Composite Score
                                                         Specialist Questions 16, 17
                                                         PCP Q. 17          In the last 12 months, did you and your doctor talk about a healthy
TALKDIET      Doctor discusses eating habits
                                                         Specialist Q. 16   diet and healthy eating habits?
                                                                                                                                                      3   --
                                                         PCP Q. 18          In the last 12 months, did you and this doctor talk about the exercise
TALKEXER      Doctor discusses exercise
                                                         Specialist Q. 17   or physical activity you get?
                                                                                                                                                      3   --
Test Items
                                                         PCP Q. 15          In the last 12 months, how often did this doctor encourage you to ask
ENCQUES       Doctor encourages questions
                                                         Specialist Q. 14   questions?
                                                                                                                                                      6   --
                                                         PCP Q. 16          In the last 12 months, how often did this doctor let you talk without
LETTALK       Doctor lets talk without interruptions
                                                         Specialist Q. 15   interruptions?
                                                                                                                                                      6   --
                                                                            In the last 12 months, did this doctor ask you about each of the
              Doctor asked about medicines being         PCP Q. 20
ASKMEDS
                                                         Specialist Q. 19
                                                                            different medicines you take, including medicines prescribed by other     2   --
              taken                                                         doctors?
              Chronic Condition Self-Care                PCP Questions 26, 27, 29, 31, 32
ChronCare
              Support Composite Score (Test)             Specialist Questions 25, 26, 28, 30, 31
                                                                             In the last 12 months, how often did this doctor seem informed and
              Doctor informed about care from            PCP Q. 26
INFRMDCC
                                                         Specialist Q. 25
                                                                            up-to-date about care you received for this condition from other          6   --
              other providers                                               providers?

                                                         PCP Q. 27          In the last 12 months, did this doctor or any of these other providers
CHRNINST      Doctor instructions are clear
                                                         Specialist Q. 26   five you clear instructions about how to manage this health condition?
                                                                                                                                                      4   --

                                                                             In the last 12 months, did this doctor or any of these other providers
                                                         PCP Q. 29
GOAL_CC       Doctor helped set personal goals
                                                         Specialist Q. 28
                                                                            work with you to set personal goals for managing this health              2   --
                                                                            condition?

                                                                            In the last 12 months, did this doctor or any of these other providers
              Doctor helped troubleshoot barriers to PCP Q. 31
HELP_CC
                                                     Specialist Q. 30
                                                                      help you figure out ways to overcome the things in your daily life that         4   --
              self-care                                               got in the way of managing this health condition?

                                                                             In the last 12 months, did this doctor or any of these other providers
              Doctor asked about difficulties at         PCP Q. 32
ASKHRDCC
                                                         Specialist Q. 31
                                                                            ask you whether this health condition makes it hard to do the things      2   --
              home/work                                                     you need to do each day (for example at home or at work)?
                                                     Patient Assessment Survey
                                                        Variable Descriptions

                                          PAS 2009 Composites and Scored Items
                                            *Response Options and Scoring Translation
 Response        Translation of Response Types to 100 point                              Scoring Examples
 Categories                             Scale                                             (3 respondents)
     2                            No (0), Yes (100)                                    (100+100+0) / 3 = 66.7
     3           No, definitely not (0), Yes, somewhat (50), Yes,                           (100+50+0) / 3
     4            Definitely Yes (100), Somewhat Yes (66.67),                          (100+66.7+0)/3 = 55.56
                  Definitely not (0), Probably not (25), Not sure                          (100+75+50) / 3
       5
                   (50), Probably yes (75), Definitely yes (100)                                 = 75
                 Never (0), Almost never (20), Sometimes (40),                             (100+80+20) / 3
       6
                 Usually (60), Almost always (80), Always (100)                                 = 66.7
      11        0 (0), 1(10), 2 (20), 3 (30), 4 (40), 5 (50), 6 (60),                       (90+80+60) / 3
(0-10 Ratings)            7 (70), 8 (80), 9 (90), 10 (100)                                      = 76.7
            The table above lists the responses options for scored items, based on the number of response categories.
           PAS 2009 Minimum Response for Reliability > 0.70

               Composite or Question                   Combined        PCP Only Specialist Only
Overall Ratings of Care
Overall rating of all health care                          147           156          125
Overall rating of PCP                                      128           128           --
Patient recommends doctor                                  163           156          109
Patient-Doctor Interactions
Composite Score                                            109           105           82
Doctor explanations understandable                         133           121          107
Doctor listens carefully                                   159           145          113
Doctor instructions understandable                         138           141          102
Doctor knows medical history                               174           179          125
Doctor spends enough time                                  97             97           72
Doctor shows respect                                       135           128          104
Patient Access to Care
Composite Score                                             64            48           62
Appointment right away (PCP)                               51             51           --
Appointment as needed (Spec)                               126            --          126
Routine care or check-up as soon
                                                            61            61           --
as needed (PCP Only)
Wait Time: visit within 15 minutes
                                                            54            49          48
of appointment time
Call during regular office hours, answer to question
                                                           127            78          124
same day
Got advice after regular office hours                       78            76          71
Coordination of Care
Composite Score                                            113            86          112
Doctor Informed and Up-to-Date                             139           119          122
Follow-up on test results provided                         99             76          102
Office Staff
Composite Score                                            107           101          84
Office staff were helpful                                  121           108          99
Office staff were respectful                               113           114          85
Specialty Care
Rating of Specialist                                       103            --          103
Spec. appt. as soon as Needed                              92*           163           --
Health Promotion
Composite Score                                            463           291          313
Doctor discusses eating habits                             417           370          229
Doctor discusses exercise                                  406           221          375
Test Items
Doctor Encourages questions                                 102          100           79
Doctor lets talk without interruptions                       81           92           62
Doctor asked about medicines being taken                    546          299          338
Doctor informed about care from other providers             138          123          130
Doctor instructions are clear                               264          141          102
Doctor helped set personal goals                            588          449          513
Doctor helped troubleshoot barriers to self-care            292          235          298
Doctor asked about difficulties at home/work                270          168          351
* PAS 2008 reliability threshold retained for Specialist Appointment
                         2009 PAS Results - East Los Angeles Region

                                   East Los Angeles Response Rate Report

                                                                                                 Response
                                                                                                             Responses
                                                                                                   Rate

Statewide Average                                                                                    38.7%    66,017

Southern California Average                                                                          37.3%    45,242

All Care Medical Group                                                                               18.6%     297

Allied Physicians of California                                                                      34.1%     307

AltaMed Health Services                                                                              27.8%     334

Bright Health Physicians of PIH-
                                                                                                     31.8%     286
Grp Div.

Pioneer Medical Group, Inc                                                                           32.2%     290

Citrus Valley Physicians Group                                                                       27.7%     305

AppleCare Medical Group                                                                              33.0%     297

Family Care Specialists Medical
                                                                                                     21.4%     257
Group
HealthCare Partners Medical
                                                                                                     46.4%     418
Group
High Desert MG - Heritage Victor
                                                                                                     34.1%     307
Valley

OmniCare Medical Group                                                                               27.4%     301

Prospect Professional Care
                                                                                                     41.1%     370
Medical Group

Regal Medical Group                                                                                  36.2%     326

SCPMG - Los Angeles                                                                                  36.3%     327

AppleCare Medical Group St.
                                                                                                     25.6%     307
Francis

Talbert Medical Group                                                                                42.9%     386

Bright Health Physicians of PIH-
                                                                                                     32.6%     293
IPA Div.
Nuestra Familia Medical Group,
                                                                                                     21.8%     212
Inc.

                                   0%   10%    20%    30%   40%   50%   60%   70%   80%   90% 100%
                                              Worse         Response Rate       Better
                            2009 PAS Results - East Los Angeles Region

                                                        Rating of All Health Care

                                                                                                                                      Adjusted
                                                                                                                                                  Responses
                                                                                                                                     Mean Score

Statewide Average                                                                                                                        84.5      61,965

Southern California Average                                                                                               -              84.0      42,466

90th Percentile Score Statewide                                                                                                          86.9        NA

All Care Medical Group                                                                                                -                  82.4       272

Allied Physicians of California                                                                                                          83.8       294

AltaMed Health Services                                                                                               -                  82.3       314

Bright Health Physicians of PIH-
                                                                                                                                         85.3       278
Grp Div.

Pioneer Medical Group, Inc                                                                                                               84.7       283

Citrus Valley Physicians Group                                                                                    -                      79.7       288

AppleCare Medical Group                                                                                                                  83.6       284

Family Care Specialists Medical
                                                                                                                                         83.9       243
Group
HealthCare Partners Medical
                                                                                                                                         85.3       395
Group
High Desert MG - Heritage Victor
                                                                                                               -                         78.6       284
Valley

OmniCare Medical Group                                                                                                -                  81.6       276

Prospect Professional Care
                                                                                                                                         84.6       354
Medical Group

Regal Medical Group                                                                                                                      83.1       309

SCPMG - Los Angeles                                                                                                                      85.4       310

AppleCare Medical Group St.
                                                                                                                      -                  81.6       293
Francis

Talbert Medical Group                                                                                                                    83.8       357

Bright Health Physicians of PIH-
                                                                                                                                         85.2       275
IPA Div.
Nuestra Familia Medical Group,
                                                                                                                      -                  81.8       197
Inc.

                                          0      10       20      30       40      50       60      70       80               90   100
                                                    Worse              Performance Score                 Better


+/- Statistically significantly better (+) or worse (-) than the Statewide Average at the 95% confidence interval. Data are case-mix adjusted.
*An asterisk next to the response count indicates the response was too low to achieve a reliability of 0.70 and the score will not be reported.
                            2009 PAS Results - East Los Angeles Region

                                                                 Rating of PCP

                                                                                                                                      Adjusted
                                                                                                                                                  Responses
                                                                                                                                     Mean Score

Statewide Average                                                                                                                        87.1      30,602

Southern California Average                                                                                                              86.8      20,966

90th Percentile Score Statewide                                                                                                          90.1        NA

All Care Medical Group                                                                                                                   88.2       164

Allied Physicians of California                                                                                                          87.5       143

AltaMed Health Services                                                                                                                  89.4       165

Bright Health Physicians of PIH-
                                                                                                                                         87.5       117 *
Grp Div.

Pioneer Medical Group, Inc                                                                                                               86.5       119 *

Citrus Valley Physicians Group                                                                                    -                      80.4       142

AppleCare Medical Group                                                                                                                  85.9       122 *

Family Care Specialists Medical
                                                                                                                                         85.0       98 *
Group
HealthCare Partners Medical
                                                                                                                                         88.6       212
Group
High Desert MG - Heritage Victor
                                                                                                                  -                      80.6       135
Valley

OmniCare Medical Group                                                                                                -                  81.7       164

Prospect Professional Care
                                                                                                                               +         89.8       186
Medical Group

Regal Medical Group                                                                                                                      87.3       142

SCPMG - Los Angeles                                                                                                                      88.7       165

AppleCare Medical Group St.
                                                                                                                      -                  82.0       136
Francis

Talbert Medical Group                                                                                                                    88.9       182

Bright Health Physicians of PIH-
                                                                                                                                         88.2       136
IPA Div.
Nuestra Familia Medical Group,
                                                                                                                                         83.9       113 *
Inc.

                                          0      10       20      30       40      50       60      70       80           90       100
                                                    Worse              Performance Score                 Better


+/- Statistically significantly better (+) or worse (-) than the Statewide Average at the 95% confidence interval. Data are case-mix adjusted.
*An asterisk next to the response count indicates the response was too low to achieve a reliability of 0.70 and the score will not be reported.
                            2009 PAS Results - East Los Angeles Region

                                                             Rating of Specialist

                                                                                                                                     Adjusted
                                                                                                                                                  Responses
                                                                                                                                    Mean Score

Statewide Average                                                                                                                       85.8       32,044

Southern California Average                                                                                               -             85.0       21,997

90th Percentile Score Statewide                                                                                                         89.4         NA

All Care Medical Group                                                                                      -                           75.2        112

Allied Physicians of California                                                                                                         85.9        148

AltaMed Health Services                                                                                               -                 80.9        153

Bright Health Physicians of PIH-
                                                                                                                                        88.1        162
Grp Div.

Pioneer Medical Group, Inc                                                                                                              85.7        164

Citrus Valley Physicians Group                                                                                    -                     79.4        148

AppleCare Medical Group                                                                                                                 85.1        166

Family Care Specialists Medical
                                                                                                                                        88.2        151
Group
HealthCare Partners Medical
                                                                                                                                        86.4        186
Group
High Desert MG - Heritage Victor
                                                                                                                      -                 81.1        147
Valley

OmniCare Medical Group                                                                                                                  84.2        117

Prospect Professional Care
                                                                                                                  -                     80.1        170
Medical Group

Regal Medical Group                                                                                               -                     79.7        168

SCPMG - Los Angeles                                                                                                           +         89.2        148

AppleCare Medical Group St.
                                                                                                                -                       79.1        162
Francis

Talbert Medical Group                                                                                                                   87.2        181

Bright Health Physicians of PIH-
                                                                                                                      -                 80.7        143
IPA Div.
Nuestra Familia Medical Group,
                                                                                                                                        85.2        87 *
Inc.

                                          0      10       20      30       40      50       60      70       80           90      100
                                                    Worse              Performance Score                 Better


+/- Statistically significantly better (+) or worse (-) than the Statewide Average at the 95% confidence interval. Data are case-mix adjusted.
*An asterisk next to the response count indicates the response was too low to achieve a reliability of 0.70 and the score will not be reported.
                            2009 PAS Results - East Los Angeles Region

                                                    Patient Recommends Doctor

                                                                                                                                      Adjusted
                                                                                                                                                  Responses
                                                                                                                                     Mean Score

Statewide Average                                                                                                                        86.9      62,616

Southern California Average                                                                                               -              86.2      42,964

90th Percentile Score Statewide                                                                                                          90.0        NA

All Care Medical Group                                                                                                -                  82.9       277

Allied Physicians of California                                                                                                          86.5       297

AltaMed Health Services                                                                                                                  84.6       316

Bright Health Physicians of PIH-
                                                                                                                                         88.8       279
Grp Div.

Pioneer Medical Group, Inc                                                                                                               87.1       282

Citrus Valley Physicians Group                                                                                    -                      79.5       290

AppleCare Medical Group                                                                                                                  84.5       288

Family Care Specialists Medical
                                                                                                                                         87.1       248
Group
HealthCare Partners Medical
                                                                                                                                         89.2       399
Group
High Desert MG - Heritage Victor
                                                                                                                  -                      80.0       281
Valley

OmniCare Medical Group                                                                                                -                  82.4       285

Prospect Professional Care
                                                                                                                                         85.9       355
Medical Group

Regal Medical Group                                                                                                   -                  82.9       312

SCPMG - Los Angeles                                                                                                            +         89.6       311

AppleCare Medical Group St.
                                                                                                                -                        79.2       295
Francis

Talbert Medical Group                                                                                                                    88.3       365

Bright Health Physicians of PIH-
                                                                                                                                         85.7       279
IPA Div.
Nuestra Familia Medical Group,
                                                                                                                      -                  82.3       199
Inc.

                                          0      10       20      30       40      50       60      70       80           90       100
                                                    Worse              Performance Score                 Better


+/- Statistically significantly better (+) or worse (-) than the Statewide Average at the 95% confidence interval. Data are case-mix adjusted.
*An asterisk next to the response count indicates the response was too low to achieve a reliability of 0.70 and the score will not be reported.
                            2009 PAS Results - East Los Angeles Region

                                                      Patient-Doctor Interactions

                                                                                                                                         Adjusted
                                                                                                                                                     Responses
                                                                                                                                        Mean Score

Statewide Average                                                                                                                           88.5      64,350

Southern California Average                                                                                                   -             87.9      44,135

90th Percentile Score Statewide                                                                                                             90.9        NA

All Care Medical Group                                                                                                    -                 85.4       289

Allied Physicians of California                                                                                           -                 85.4       305

AltaMed Health Services                                                                                                                     87.1       326

Bright Health Physicians of PIH-
                                                                                                                                            88.7       284
Grp Div.

Pioneer Medical Group, Inc                                                                                                                  87.3       288

Citrus Valley Physicians Group                                                                                    -                         81.9       298

AppleCare Medical Group                                                                                                                     88.2       292

Family Care Specialists Medical
                                                                                                                                            89.0       255
Group
HealthCare Partners Medical
                                                                                                                                            89.6       409
Group
High Desert MG - Heritage Victor
                                                                                                                      -                     83.2       300
Valley

OmniCare Medical Group                                                                                                    -                 85.7       292

Prospect Professional Care
                                                                                                                                            87.5       366
Medical Group

Regal Medical Group                                                                                                                         86.6       321

SCPMG - Los Angeles                                                                                                                         90.2       323

AppleCare Medical Group St.
                                                                                                                  -                         82.6       302
Francis

Talbert Medical Group                                                                                                             +         90.5       379

Bright Health Physicians of PIH-
                                                                                                                                            86.6       288
IPA Div.
Nuestra Familia Medical Group,
                                                                                                                                            86.8       208
Inc.

                                          0      10       20      30       40      50       60      70       80           90          100
                                                    Worse              Performance Score                 Better


+/- Statistically significantly better (+) or worse (-) than the Statewide Average at the 95% confidence interval. Data are case-mix adjusted.
*An asterisk next to the response count indicates the response was too low to achieve a reliability of 0.70 and the score will not be reported.
                            2009 PAS Results - East Los Angeles Region

                                                                 Patient Access

                                                                                                                                      Adjusted
                                                                                                                                                  Responses
                                                                                                                                     Mean Score

Statewide Average                                                                                                                        75.0      61,918

Southern California Average                                                                                          -                   73.6      42,556

90th Percentile Score Statewide                                                                                                          79.3        NA

All Care Medical Group                                                                                       -                           69.6       263

Allied Physicians of California                                                                                                          72.5       292

AltaMed Health Services                                                                              -                                   67.0       313

Bright Health Physicians of PIH-
                                                                                                         -                               69.4       274
Grp Div.

Pioneer Medical Group, Inc                                                                                                               73.5       275

Citrus Valley Physicians Group                                                                           -                               69.3       290

AppleCare Medical Group                                                                                      -                           69.8       282

Family Care Specialists Medical
                                                                                                         -                               68.3       246
Group
HealthCare Partners Medical
                                                                                                                                         75.5       397
Group
High Desert MG - Heritage Victor
                                                                                                    -                                    65.9       291
Valley

OmniCare Medical Group                                                                                           -                       72.2       278

Prospect Professional Care
                                                                                                                                         75.2       359
Medical Group

Regal Medical Group                                                                                                                      74.9       309

SCPMG - Los Angeles                                                                                                                      72.8       298

AppleCare Medical Group St.
                                                                                                             -                           69.9       283
Francis

Talbert Medical Group                                                                                            -                       72.5       366

Bright Health Physicians of PIH-
                                                                                                                 -                       72.3       284
IPA Div.
Nuestra Familia Medical Group,
                                                                                                                                         74.5       195
Inc.

                                          0      10       20      30       40      50       60      70                   80   90   100
                                                    Worse              Performance Score                         Better


+/- Statistically significantly better (+) or worse (-) than the Statewide Average at the 95% confidence interval. Data are case-mix adjusted.
*An asterisk next to the response count indicates the response was too low to achieve a reliability of 0.70 and the score will not be reported.
                            2009 PAS Results - East Los Angeles Region

                                                            Coordination of Care

                                                                                                                                  Adjusted
                                                                                                                                                  Responses
                                                                                                                                 Mean Score

Statewide Average                                                                                                                    75.4          60,203

Southern California Average                                                                                    -                     74.2          41,360

90th Percentile Score Statewide                                                                                                      80.5            NA

All Care Medical Group                                                                                   -                           69.4           256

Allied Physicians of California                                                                                                      74.5           285

AltaMed Health Services                                                                                  -                           70.1           302

Bright Health Physicians of PIH-
                                                                                                                                     74.3           256
Grp Div.

Pioneer Medical Group, Inc                                                                                                           75.8           263

Citrus Valley Physicians Group                                                                       -                               66.8           282

AppleCare Medical Group                                                                                                              73.7           278

Family Care Specialists Medical
                                                                                                                                     71.9           243
Group
HealthCare Partners Medical
                                                                                                                    +                79.1           385
Group
High Desert MG - Heritage Victor
                                                                                                     -                               67.3           280
Valley

OmniCare Medical Group                                                                               -                               66.5           275

Prospect Professional Care
                                                                                                                                     73.4           338
Medical Group

Regal Medical Group                                                                                                                  72.7           296

SCPMG - Los Angeles                                                                                                                  73.6           303

AppleCare Medical Group St.
                                                                                                     -                               67.1           282
Francis

Talbert Medical Group                                                                                                                75.1           349

Bright Health Physicians of PIH-
                                                                                                                                     72.2           277
IPA Div.
Nuestra Familia Medical Group,
                                                                                                         -                           69.8           188
Inc.

                                          0      10       20      30       40      50       60      70             80   90   100
                                                    Worse              Performance Score                     Better


+/- Statistically significantly better (+) or worse (-) than the Statewide Average at the 95% confidence interval. Data are case-mix adjusted.
*An asterisk next to the response count indicates the response was too low to achieve a reliability of 0.70 and the score will not be reported.
                            2009 PAS Results - East Los Angeles Region

                                                                    Office Staff

                                                                                                                                       Adjusted
                                                                                                                                                   Responses
                                                                                                                                      Mean Score

Statewide Average                                                                                                                         85.1      62,826

Southern California Average                                                                                                -              84.5      43,103

90th Percentile Score Statewide                                                                                                           88.1        NA

All Care Medical Group                                                                                         -                          79.0       277

Allied Physicians of California                                                                                        -                  82.0       293

AltaMed Health Services                                                                                        -                          78.8       317

Bright Health Physicians of PIH-
                                                                                                                                          84.2       278
Grp Div.

Pioneer Medical Group, Inc                                                                                                                83.7       284

Citrus Valley Physicians Group                                                                                     -                      80.2       292

AppleCare Medical Group                                                                                               -                   81.4       290

Family Care Specialists Medical
                                                                                                                       -                  82.1       249
Group
HealthCare Partners Medical
                                                                                                                                          86.6       402
Group
High Desert MG - Heritage Victor
                                                                                                              -                           77.8       284
Valley

OmniCare Medical Group                                                                                                                    82.9       285

Prospect Professional Care
                                                                                                                                          86.1       357
Medical Group

Regal Medical Group                                                                                                    -                  81.5       313

SCPMG - Los Angeles                                                                                                                       85.6       310

AppleCare Medical Group St.
                                                                                                                  -                       79.8       297
Francis

Talbert Medical Group                                                                                                                     85.4       363

Bright Health Physicians of PIH-
                                                                                                                                          82.9       280
IPA Div.
Nuestra Familia Medical Group,
                                                                                                                       -                  82.1       199
Inc.

                                          0      10       20      30       40      50       60      70       80                90   100
                                                    Worse              Performance Score                 Better


+/- Statistically significantly better (+) or worse (-) than the Statewide Average at the 95% confidence interval. Data are case-mix adjusted.
*An asterisk next to the response count indicates the response was too low to achieve a reliability of 0.70 and the score will not be reported.
                            2009 PAS Results - East Los Angeles Region

                                                               Health Promotion

                                                                                                                                  Adjusted
                                                                                                                                                  Responses
                                                                                                                                 Mean Score

Statewide Average                                                                                                                    56.0          62,901

Southern California Average                                                                 -                                        55.4          43,175

90th Percentile Score Statewide                                                                                                      60.0            NA

All Care Medical Group                                                                                                               56.1           279 *

Allied Physicians of California                                                         -                                            50.6           300 *

AltaMed Health Services                                                                                                              56.9           320 *

Bright Health Physicians of PIH-
                                                                                        -                                            50.8           279 *
Grp Div.

Pioneer Medical Group, Inc                                                                                                           56.2           279 *

Citrus Valley Physicians Group                                                                                                       53.0           290 *

AppleCare Medical Group                                                                 -                                            51.3           289 *

Family Care Specialists Medical
                                                                                                                                     59.6           250 *
Group
HealthCare Partners Medical
                                                                                                                                     56.0           398 *
Group
High Desert MG - Heritage Victor
                                                                                                                                     54.0           288 *
Valley

OmniCare Medical Group                                                                                                               52.6           291 *

Prospect Professional Care
                                                                                                                                     54.0           360 *
Medical Group

Regal Medical Group                                                                                                                  54.7           313 *

SCPMG - Los Angeles                                                                                                                  58.9           312 *

AppleCare Medical Group St.
                                                                                                                                     52.8           296 *
Francis

Talbert Medical Group                                                                            +                                   60.2           369 *

Bright Health Physicians of PIH-
                                                                                                                                     56.6           284 *
IPA Div.
Nuestra Familia Medical Group,
                                                                                                                                     54.7           203 *
Inc.

                                          0      10       20      30       40      50       60       70      80      90      100
                                                    Worse              Performance Score                  Better


+/- Statistically significantly better (+) or worse (-) than the Statewide Average at the 95% confidence interval. Data are case-mix adjusted.
*An asterisk next to the response count indicates the response was too low to achieve a reliability of 0.70 and the score will not be reported.
                            2009 PAS Results - East Los Angeles Region

                                       Got appointment for care needed right away

                                                                                                                                        Adjusted
                                                                                                                                                    Responses
                                                                                                                                       Mean Score

Statewide Average                                                                                                                          78.9      28,751

Southern California Average                                                                                            -                   77.3      19,710

90th Percentile Score Statewide                                                                                                            85.1        NA

All Care Medical Group                                                                                                                     75.6       145

Allied Physicians of California                                                                                                            78.5       140

AltaMed Health Services                                                                                            -                       74.0       147

Bright Health Physicians of PIH-
                                                                                                           -                               70.4       113
Grp Div.

Pioneer Medical Group, Inc                                                                                 -                               69.8       112

Citrus Valley Physicians Group                                                                                                             76.0       138

AppleCare Medical Group                                                                                                                    78.0       116

Family Care Specialists Medical
                                                                                                  -                                        63.7        87
Group
HealthCare Partners Medical
                                                                                                                                           76.3       198
Group
High Desert MG - Heritage Victor
                                                                                                               -                           72.0       134
Valley

OmniCare Medical Group                                                                                                                     82.5       154

Prospect Professional Care
                                                                                                                            +              82.8       179
Medical Group

Regal Medical Group                                                                                                                        79.5       134

SCPMG - Los Angeles                                                                                                -                       74.4       154

AppleCare Medical Group St.
                                                                                                                                           77.6       121
Francis

Talbert Medical Group                                                                                                                      76.5       174

Bright Health Physicians of PIH-
                                                                                                                                           81.9       136
IPA Div.
Nuestra Familia Medical Group,
                                                                                                                                           74.8       101
Inc.

                                          0      10       20      30       40      50       60        70               80       90   100
                                                    Worse              Performance Score                       Better


+/- Statistically significantly better (+) or worse (-) than the Statewide Average at the 95% confidence interval. Data are case-mix adjusted.
*An asterisk next to the response count indicates the response was too low to achieve a reliability of 0.70 and the score will not be reported.
                            2009 PAS Results - East Los Angeles Region

                                              Got appointment as soon as needed

                                                                                                                                        Adjusted
                                                                                                                                                    Responses
                                                                                                                                       Mean Score

Statewide Average                                                                                                                          83.9      32,381

Southern California Average                                                                                             -                  83.1      22,236

90th Percentile Score Statewide                                                                                                            87.8        NA

All Care Medical Group                                                                                          -                          77.6       103 *

Allied Physicians of California                                                                                                            85.9       146

AltaMed Health Services                                                                                         -                          76.7       149

Bright Health Physicians of PIH-
                                                                                                                                           84.8       161
Grp Div.

Pioneer Medical Group, Inc                                                                                                                 83.6       164

Citrus Valley Physicians Group                                                                              -                              74.9       153

AppleCare Medical Group                                                                                                                    80.8       163

Family Care Specialists Medical
                                                                                                                                           83.6       152
Group
HealthCare Partners Medical
                                                                                                                                           85.7       195
Group
High Desert MG - Heritage Victor
                                                                                                                -                          77.6       157
Valley

OmniCare Medical Group                                                                                              -                      78.9       116 *

Prospect Professional Care
                                                                                                                                           85.1       177
Medical Group

Regal Medical Group                                                                                                                        83.6       169

SCPMG - Los Angeles                                                                                             -                          77.3       147

AppleCare Medical Group St.
                                                                                                                                           80.8       155
Francis

Talbert Medical Group                                                                                               -                      80.1       187

Bright Health Physicians of PIH-
                                                                                                                    -                      79.6       150
IPA Div.
Nuestra Familia Medical Group,
                                                                                                                                 +         89.4       86 *
Inc.

                                          0      10       20      30       40      50       60      70       80             90       100
                                                    Worse              Performance Score                 Better


+/- Statistically significantly better (+) or worse (-) than the Statewide Average at the 95% confidence interval. Data are case-mix adjusted.
*An asterisk next to the response count indicates the response was too low to achieve a reliability of 0.70 and the score will not be reported.
                            2009 PAS Results - East Los Angeles Region

                                     Appointment for check-up as soon as needed

                                                                                                                                  Adjusted
                                                                                                                                                  Responses
                                                                                                                                 Mean Score

Statewide Average                                                                                                                    82.2          29,971

Southern California Average                                                                                           -              81.0          20,630

90th Percentile Score Statewide                                                                                                      87.2            NA

All Care Medical Group                                                                                                               78.8           156

Allied Physicians of California                                                                                                      82.1           149

AltaMed Health Services                                                                                                              79.9           164

Bright Health Physicians of PIH-
                                                                                                             -                       75.0           112
Grp Div.

Pioneer Medical Group, Inc                                                                                    -                      75.4           114

Citrus Valley Physicians Group                                                                                                       81.1           144

AppleCare Medical Group                                                                                                              82.6           120

Family Care Specialists Medical
                                                                                                       -                             68.9            97
Group
HealthCare Partners Medical
                                                                                                                                     80.3           205
Group
High Desert MG - Heritage Victor
                                                                                                                  -                  77.3           136
Valley

OmniCare Medical Group                                                                                                    +          86.1           161

Prospect Professional Care
                                                                                                                          +          87.2           184
Medical Group

Regal Medical Group                                                                                                                  83.2           143

SCPMG - Los Angeles                                                                                               -                  77.5           166

AppleCare Medical Group St.
                                                                                                                                     79.6           131
Francis

Talbert Medical Group                                                                                                                81.5           174

Bright Health Physicians of PIH-
                                                                                                                          +          86.8           132
IPA Div.
Nuestra Familia Medical Group,
                                                                                                                                     78.9           112
Inc.

                                          0      10       20      30       40      50       60      70        80          90   100
                                                    Worse              Performance Score                   Better


+/- Statistically significantly better (+) or worse (-) than the Statewide Average at the 95% confidence interval. Data are case-mix adjusted.
*An asterisk next to the response count indicates the response was too low to achieve a reliability of 0.70 and the score will not be reported.
                            2009 PAS Results - East Los Angeles Region

                                      Visit began within 15 minutes of appointment

                                                                                                                                       Adjusted
                                                                                                                                                   Responses
                                                                                                                                      Mean Score

Statewide Average                                                                                                                         64.0      64,290

Southern California Average                                                                                  -                            62.1      44,061

90th Percentile Score Statewide                                                                                                           70.9        NA

All Care Medical Group                                                                               -                                    57.2       289

Allied Physicians of California                                                                  -                                        54.8       303

AltaMed Health Services                                                                  -                                                52.2       325

Bright Health Physicians of PIH-
                                                                                             -                                            53.8       285
Grp Div.

Pioneer Medical Group, Inc                                                                                                                63.0       285

Citrus Valley Physicians Group                                                                   -                                        55.2       291

AppleCare Medical Group                                                                      -                                            53.6       290

Family Care Specialists Medical
                                                                                             -                                            53.5       254
Group
HealthCare Partners Medical
                                                                                                                                          65.8       409
Group
High Desert MG - Heritage Victor
                                                                                         -                                                52.0       303
Valley

OmniCare Medical Group                                                                           -                                        55.0       292

Prospect Professional Care
                                                                                                         -                                58.3       363
Medical Group

Regal Medical Group                                                                                                                       64.9       321

SCPMG - Los Angeles                                                                                               +                       68.0       319

AppleCare Medical Group St.
                                                                                                     -                                    57.1       298
Francis

Talbert Medical Group                                                                                                                     62.6       378

Bright Health Physicians of PIH-
                                                                                                     -                                    57.1       287
IPA Div.
Nuestra Familia Medical Group,
                                                                                                                                          67.0       204
Inc.

                                          0      10       20      30       40      50            60              70      80    90   100
                                                    Worse              Performance Score                              Better


+/- Statistically significantly better (+) or worse (-) than the Statewide Average at the 95% confidence interval. Data are case-mix adjusted.
*An asterisk next to the response count indicates the response was too low to achieve a reliability of 0.70 and the score will not be reported.
                            2009 PAS Results - East Los Angeles Region

                                       Phoned-in question answered the same day

                                                                                                                                  Adjusted
                                                                                                                                                  Responses
                                                                                                                                 Mean Score

Statewide Average                                                                                                                    76.8          45,708

Southern California Average                                                                                      -                   75.8          31,759

90th Percentile Score Statewide                                                                                                      81.3            NA

All Care Medical Group                                                                                                               73.2           161

Allied Physicians of California                                                                                                      77.0           204

AltaMed Health Services                                                                                  -                           69.1           219

Bright Health Physicians of PIH-
                                                                                                             -                       72.2           184
Grp Div.

Pioneer Medical Group, Inc                                                                                                           76.9           211

Citrus Valley Physicians Group                                                                                                       73.7           225

AppleCare Medical Group                                                                                                              73.7           207

Family Care Specialists Medical
                                                                                                                                     73.5           183
Group
HealthCare Partners Medical
                                                                                                                                     78.5           295
Group
High Desert MG - Heritage Victor
                                                                                                     -                               67.0           228
Valley

OmniCare Medical Group                                                                                                               76.7           224

Prospect Professional Care
                                                                                                                                     80.1           280
Medical Group

Regal Medical Group                                                                                                                  74.7           239

SCPMG - Los Angeles                                                                                          -                       72.4           178

AppleCare Medical Group St.
                                                                                                                                     73.3           218
Francis

Talbert Medical Group                                                                                                                74.5           279

Bright Health Physicians of PIH-
                                                                                                             -                       72.5           223
IPA Div.
Nuestra Familia Medical Group,
                                                                                                                                     75.4           145
Inc.

                                          0      10       20      30       40      50       60      70           80   90     100
                                                    Worse              Performance Score                     Better


+/- Statistically significantly better (+) or worse (-) than the Statewide Average at the 95% confidence interval. Data are case-mix adjusted.
*An asterisk next to the response count indicates the response was too low to achieve a reliability of 0.70 and the score will not be reported.
                            2009 PAS Results - East Los Angeles Region

                                              Received help/advice after office hours

                                                                                                                                  Adjusted
                                                                                                                                                  Responses
                                                                                                                                 Mean Score

Statewide Average                                                                                                                    72.5          19,710

Southern California Average                                                                                    -                     71.0          13,545

90th Percentile Score Statewide                                                                                                      79.0            NA

All Care Medical Group                                                                                -                              62.9           133

Allied Physicians of California                                                                                                      70.3           115

AltaMed Health Services                                                                               -                              62.5           125

Bright Health Physicians of PIH-
                                                                                                                                     69.2           70 *
Grp Div.

Pioneer Medical Group, Inc                                                                                                           70.8            97

Citrus Valley Physicians Group                                                                    -                                  62.0           119

AppleCare Medical Group                                                                                                              72.9           104

Family Care Specialists Medical
                                                                                                                                     70.2            97
Group
HealthCare Partners Medical
                                                                                                                                     71.5           128
Group
High Desert MG - Heritage Victor
                                                                                                  -                                  61.1            86
Valley

OmniCare Medical Group                                                                                    -                          66.0           113

Prospect Professional Care
                                                                                                                                     77.4           107
Medical Group

Regal Medical Group                                                                                                                  69.9            85

SCPMG - Los Angeles                                                                                                                  67.3           110

AppleCare Medical Group St.
                                                                                              -                                      58.5           137
Francis

Talbert Medical Group                                                                                     -                          65.9           113

Bright Health Physicians of PIH-
                                                                                                                                     77.6           109
IPA Div.
Nuestra Familia Medical Group,
                                                                                                                                     71.9            85
Inc.

                                          0      10       20      30       40      50       60            70       80   90   100
                                                    Worse              Performance Score                       Better


+/- Statistically significantly better (+) or worse (-) than the Statewide Average at the 95% confidence interval. Data are case-mix adjusted.
*An asterisk next to the response count indicates the response was too low to achieve a reliability of 0.70 and the score will not be reported.
                            2009 PAS Results - East Los Angeles Region

                                           Doctor explanations easy to understand

                                                                                                                                   Adjusted
                                                                                                                                                  Responses
                                                                                                                                  Mean Score

Statewide Average                                                                                                                     89.9         64,318

Southern California Average                                                                                                 -         89.3         44,104

90th Percentile Score Statewide                                                                                                       92.3           NA

All Care Medical Group                                                                                                  -             87.5          289

Allied Physicians of California                                                                                         -             86.7          305

AltaMed Health Services                                                                                                               89.6          325

Bright Health Physicians of PIH-
                                                                                                                                      90.9          282
Grp Div.

Pioneer Medical Group, Inc                                                                                                            89.0          288

Citrus Valley Physicians Group                                                                                     -                  83.5          296

AppleCare Medical Group                                                                                                               89.5          290

Family Care Specialists Medical
                                                                                                                                      90.8          254
Group
HealthCare Partners Medical
                                                                                                                                      90.3          410
Group
High Desert MG - Heritage Victor
                                                                                                                    -                 84.2          299
Valley

OmniCare Medical Group                                                                                                                88.2          292

Prospect Professional Care
                                                                                                                                      89.0          365
Medical Group

Regal Medical Group                                                                                                                   88.2          318

SCPMG - Los Angeles                                                                                                                   91.7          324

AppleCare Medical Group St.
                                                                                                                    -                 84.1          301
Francis

Talbert Medical Group                                                                                                                 91.5          379

Bright Health Physicians of PIH-
                                                                                                                                      88.1          289
IPA Div.
Nuestra Familia Medical Group,
                                                                                                                                      89.0          205
Inc.

                                          0      10       20      30       40      50       60      70       80         90      100
                                                    Worse              Performance Score                 Better


+/- Statistically significantly better (+) or worse (-) than the Statewide Average at the 95% confidence interval. Data are case-mix adjusted.
*An asterisk next to the response count indicates the response was too low to achieve a reliability of 0.70 and the score will not be reported.
                            2009 PAS Results - East Los Angeles Region

                                                          Doctor listens carefully

                                                                                                                                       Adjusted
                                                                                                                                                   Responses
                                                                                                                                      Mean Score

Statewide Average                                                                                                                         89.5      64,094

Southern California Average                                                                                                     -         89.0      43,961

90th Percentile Score Statewide                                                                                                           91.8        NA

All Care Medical Group                                                                                                  -                 85.7       285

Allied Physicians of California                                                                                             -             87.0       303

AltaMed Health Services                                                                                                                   88.8       326

Bright Health Physicians of PIH-
                                                                                                                                          90.0       281
Grp Div.

Pioneer Medical Group, Inc                                                                                                                88.4       285

Citrus Valley Physicians Group                                                                                      -                     84.4       293

AppleCare Medical Group                                                                                                                   89.1       292

Family Care Specialists Medical
                                                                                                                                          89.5       254
Group
HealthCare Partners Medical
                                                                                                                                          90.4       409
Group
High Desert MG - Heritage Victor
                                                                                                                   -                      83.8       295
Valley

OmniCare Medical Group                                                                                                                    87.6       290

Prospect Professional Care
                                                                                                                                          88.2       366
Medical Group

Regal Medical Group                                                                                                         -             86.9       320

SCPMG - Los Angeles                                                                                                                       90.9       322

AppleCare Medical Group St.
                                                                                                                    -                     84.0       301
Francis

Talbert Medical Group                                                                                                                     91.5       377

Bright Health Physicians of PIH-
                                                                                                                                          87.3       287
IPA Div.
Nuestra Familia Medical Group,
                                                                                                                                          89.4       207
Inc.

                                          0      10       20      30       40      50       60      70       80         90          100
                                                    Worse              Performance Score                 Better


+/- Statistically significantly better (+) or worse (-) than the Statewide Average at the 95% confidence interval. Data are case-mix adjusted.
*An asterisk next to the response count indicates the response was too low to achieve a reliability of 0.70 and the score will not be reported.
                            2009 PAS Results - East Los Angeles Region

                                   Doctor provides easy-to-understand instructions

                                                                                                                                          Adjusted
                                                                                                                                                      Responses
                                                                                                                                         Mean Score

Statewide Average                                                                                                                            89.2      64,061

Southern California Average                                                                                                    -             88.7      43,947

90th Percentile Score Statewide                                                                                                              91.8        NA

All Care Medical Group                                                                                                  -                    85.4       287

Allied Physicians of California                                                                                            -                 86.0       304

AltaMed Health Services                                                                                                                      88.6       325

Bright Health Physicians of PIH-
                                                                                                                                             89.6       284
Grp Div.

Pioneer Medical Group, Inc                                                                                                                   87.9       285

Citrus Valley Physicians Group                                                                                     -                         82.9       295

AppleCare Medical Group                                                                                                                      89.4       291

Family Care Specialists Medical
                                                                                                                                             89.7       251
Group
HealthCare Partners Medical
                                                                                                                                             90.2       408
Group
High Desert MG - Heritage Victor
                                                                                                                       -                     84.2       297
Valley

OmniCare Medical Group                                                                                                 -                     85.0       289

Prospect Professional Care
                                                                                                                                             88.1       365
Medical Group

Regal Medical Group                                                                                                                          88.1       318

SCPMG - Los Angeles                                                                                                                          90.6       321

AppleCare Medical Group St.
                                                                                                                    -                        84.0       299
Francis

Talbert Medical Group                                                                                                              +         91.3       378

Bright Health Physicians of PIH-
                                                                                                                                             87.7       287
IPA Div.
Nuestra Familia Medical Group,
                                                                                                                                             88.7       205
Inc.

                                          0      10       20      30       40      50       60      70       80            90          100
                                                    Worse              Performance Score                 Better


+/- Statistically significantly better (+) or worse (-) than the Statewide Average at the 95% confidence interval. Data are case-mix adjusted.
*An asterisk next to the response count indicates the response was too low to achieve a reliability of 0.70 and the score will not be reported.
                            2009 PAS Results - East Los Angeles Region

                                           Doctor knows important medical history

                                                                                                                                   Adjusted
                                                                                                                                                  Responses
                                                                                                                                  Mean Score

Statewide Average                                                                                                                     85.5         63,481

Southern California Average                                                                                                -          84.9         43,560

90th Percentile Score Statewide                                                                                                       88.2           NA

All Care Medical Group                                                                                                                84.0          282

Allied Physicians of California                                                                                                       83.1          299

AltaMed Health Services                                                                                                -              82.5          324

Bright Health Physicians of PIH-
                                                                                                                                      84.8          278
Grp Div.

Pioneer Medical Group, Inc                                                                                                            85.7          280

Citrus Valley Physicians Group                                                                                 -                      78.3          296

AppleCare Medical Group                                                                                                               84.1          290

Family Care Specialists Medical
                                                                                                                                      87.4          250
Group
HealthCare Partners Medical
                                                                                                                                      86.6          406
Group
High Desert MG - Heritage Victor
                                                                                                                   -                  81.2          293
Valley

OmniCare Medical Group                                                                                             -                  81.8          289

Prospect Professional Care
                                                                                                                                      84.5          365
Medical Group

Regal Medical Group                                                                                                                   84.0          313

SCPMG - Los Angeles                                                                                                                   87.1          320

AppleCare Medical Group St.
                                                                                                               -                      79.1          298
Francis

Talbert Medical Group                                                                                                                 87.7          375

Bright Health Physicians of PIH-
                                                                                                                                      84.0          285
IPA Div.
Nuestra Familia Medical Group,
                                                                                                                                      82.7          204
Inc.

                                          0      10       20      30       40      50       60      70       80            90   100
                                                    Worse              Performance Score                 Better


+/- Statistically significantly better (+) or worse (-) than the Statewide Average at the 95% confidence interval. Data are case-mix adjusted.
*An asterisk next to the response count indicates the response was too low to achieve a reliability of 0.70 and the score will not be reported.
                            2009 PAS Results - East Los Angeles Region

                                                      Doctor spends enough time

                                                                                                                                       Adjusted
                                                                                                                                                   Responses
                                                                                                                                      Mean Score

Statewide Average                                                                                                                         86.1      63,882

Southern California Average                                                                                                    -          85.3      43,813

90th Percentile Score Statewide                                                                                                           89.3        NA

All Care Medical Group                                                                                                     -              83.4       284

Allied Physicians of California                                                                                        -                  82.1       301

AltaMed Health Services                                                                                                -                  83.0       324

Bright Health Physicians of PIH-
                                                                                                                                          85.5       280
Grp Div.

Pioneer Medical Group, Inc                                                                                                                84.6       287

Citrus Valley Physicians Group                                                                                 -                          78.4       294

AppleCare Medical Group                                                                                                                   84.7       291

Family Care Specialists Medical
                                                                                                                                          84.5       253
Group
HealthCare Partners Medical
                                                                                                                                          88.0       405
Group
High Desert MG - Heritage Victor
                                                                                                                   -                      80.8       296
Valley

OmniCare Medical Group                                                                                                 -                  82.0       289

Prospect Professional Care
                                                                                                                                          85.0       363
Medical Group

Regal Medical Group                                                                                                                       83.7       317

SCPMG - Los Angeles                                                                                                                       88.1       320

AppleCare Medical Group St.
                                                                                                               -                          78.4       300
Francis

Talbert Medical Group                                                                                                                     88.4       376

Bright Health Physicians of PIH-
                                                                                                                                          84.5       287
IPA Div.
Nuestra Familia Medical Group,
                                                                                                                       -                  82.8       205
Inc.

                                          0      10       20      30       40      50       60      70       80                90   100
                                                    Worse              Performance Score                 Better


+/- Statistically significantly better (+) or worse (-) than the Statewide Average at the 95% confidence interval. Data are case-mix adjusted.
*An asterisk next to the response count indicates the response was too low to achieve a reliability of 0.70 and the score will not be reported.
                            2009 PAS Results - East Los Angeles Region

                                                           Doctor shows respect

                                                                                                                                          Adjusted
                                                                                                                                                      Responses
                                                                                                                                         Mean Score

Statewide Average                                                                                                                          90.9        63,764

Southern California Average                                                                                                      -         90.3        43,723

90th Percentile Score Statewide                                                                                                            93.2          NA

All Care Medical Group                                                                                                   -                 87.5         283

Allied Physicians of California                                                                                              -             88.0         303

AltaMed Health Services                                                                                                                    90.8         323

Bright Health Physicians of PIH-
                                                                                                                                           91.6         279
Grp Div.

Pioneer Medical Group, Inc                                                                                                   -             88.3         287

Citrus Valley Physicians Group                                                                                       -                     85.3         290

AppleCare Medical Group                                                                                                                    91.7         291

Family Care Specialists Medical
                                                                                                                                           92.4         254
Group
HealthCare Partners Medical
                                                                                                                                           91.8         405
Group
High Desert MG - Heritage Victor
                                                                                                                     -                     85.3         295
Valley

OmniCare Medical Group                                                                                                                     88.9         288

Prospect Professional Care
                                                                                                                                           89.8         362
Medical Group

Regal Medical Group                                                                                                                        89.1         317

SCPMG - Los Angeles                                                                                                                        93.0         317

AppleCare Medical Group St.
                                                                                                                         -                 86.6         298
Francis

Talbert Medical Group                                                                                                                +     93.0         372

Bright Health Physicians of PIH-
                                                                                                                                           88.7         286
IPA Div.
Nuestra Familia Medical Group,
                                                                                                                                           90.0         205
Inc.

                                          0      10       20      30       40      50       60      70       80      90              100
                                                    Worse              Performance Score                 Better


+/- Statistically significantly better (+) or worse (-) than the Statewide Average at the 95% confidence interval. Data are case-mix adjusted.
*An asterisk next to the response count indicates the response was too low to achieve a reliability of 0.70 and the score will not be reported.
                            2009 PAS Results - East Los Angeles Region

                                                    Doctor encourages questions

                                                                                                                                   Adjusted
                                                                                                                                                  Responses
                                                                                                                                  Mean Score

Statewide Average                                                                                                                     81.4         63,313

Southern California Average                                                                                            -              80.5         43,428

90th Percentile Score Statewide                                                                                                       85.2           NA

All Care Medical Group                                                                                            -                   76.6          282

Allied Physicians of California                                                                               -                       74.1          299

AltaMed Health Services                                                                                                               81.2          324

Bright Health Physicians of PIH-
                                                                                                                                      80.6          277
Grp Div.

Pioneer Medical Group, Inc                                                                                                            80.3          282

Citrus Valley Physicians Group                                                                            -                           72.4          293

AppleCare Medical Group                                                                                                               80.2          289

Family Care Specialists Medical
                                                                                                                                      81.3          250
Group
HealthCare Partners Medical
                                                                                                                                      83.2          404
Group
High Desert MG - Heritage Victor
                                                                                                           -                          73.2          290
Valley

OmniCare Medical Group                                                                                            -                   76.7          287

Prospect Professional Care
                                                                                                                                      79.4          361
Medical Group

Regal Medical Group                                                                                                                   78.9          313

SCPMG - Los Angeles                                                                                                        +          84.8          313

AppleCare Medical Group St.
                                                                                                                  -                   76.1          295
Francis

Talbert Medical Group                                                                                                                 82.3          373

Bright Health Physicians of PIH-
                                                                                                                                      79.3          284
IPA Div.
Nuestra Familia Medical Group,
                                                                                                                                      79.4          202
Inc.

                                          0      10       20      30       40      50       60      70            80       90   100
                                                    Worse              Performance Score                 Better


+/- Statistically significantly better (+) or worse (-) than the Statewide Average at the 95% confidence interval. Data are case-mix adjusted.
*An asterisk next to the response count indicates the response was too low to achieve a reliability of 0.70 and the score will not be reported.
                            2009 PAS Results - East Los Angeles Region

                                          Doctor let patient talk without interruption

                                                                                                                                     Adjusted
                                                                                                                                                  Responses
                                                                                                                                    Mean Score

Statewide Average                                                                                                                       88.4       63,355

Southern California Average                                                                                                   -         87.8       43,433

90th Percentile Score Statewide                                                                                                         91.3         NA

All Care Medical Group                                                                                            -                     82.1        280

Allied Physicians of California                                                                                       -                 83.8        299

AltaMed Health Services                                                                                                                 86.8        323

Bright Health Physicians of PIH-
                                                                                                                                        89.9        276
Grp Div.

Pioneer Medical Group, Inc                                                                                                              88.2        285

Citrus Valley Physicians Group                                                                                    -                     81.3        291

AppleCare Medical Group                                                                                                                 87.5        291

Family Care Specialists Medical
                                                                                                                                        90.7        249
Group
HealthCare Partners Medical
                                                                                                                                        89.5        401
Group
High Desert MG - Heritage Victor
                                                                                                                      -                 83.4        290
Valley

OmniCare Medical Group                                                                                                    -             85.8        288

Prospect Professional Care
                                                                                                                                        87.0        361
Medical Group

Regal Medical Group                                                                                                       -             85.1        316

SCPMG - Los Angeles                                                                                                                     89.3        316

AppleCare Medical Group St.
                                                                                                                      -                 83.9        294
Francis

Talbert Medical Group                                                                                                                   89.3        370

Bright Health Physicians of PIH-
                                                                                                                          -             85.2        283
IPA Div.
Nuestra Familia Medical Group,
                                                                                                                                        88.0        205
Inc.

                                          0      10       20      30       40      50       60      70       80           90      100
                                                    Worse              Performance Score                 Better


+/- Statistically significantly better (+) or worse (-) than the Statewide Average at the 95% confidence interval. Data are case-mix adjusted.
*An asterisk next to the response count indicates the response was too low to achieve a reliability of 0.70 and the score will not be reported.
                            2009 PAS Results - East Los Angeles Region

                                       Doctor discussed healthy diet, eating habits

                                                                                                                                  Adjusted
                                                                                                                                                  Responses
                                                                                                                                 Mean Score

Statewide Average                                                                                                                    53.2          62,231

Southern California Average                                                                                                          52.7          42,729

90th Percentile Score Statewide                                                                                                      57.0            NA

All Care Medical Group                                                                                                               55.6           272 *

Allied Physicians of California                                                      -                                               48.3           296 *

AltaMed Health Services                                                                                                              52.7           313 *

Bright Health Physicians of PIH-
                                                                                     -                                               47.9           277 *
Grp Div.

Pioneer Medical Group, Inc                                                                                                           52.9           275 *

Citrus Valley Physicians Group                                                                                                       50.9           287 *

AppleCare Medical Group                                                                                                              50.0           285 *

Family Care Specialists Medical
                                                                                                                                     56.6           248 *
Group
HealthCare Partners Medical
                                                                                                                                     52.6           393 *
Group
High Desert MG - Heritage Victor
                                                                                                                                     51.8           287 *
Valley

OmniCare Medical Group                                                                                                               50.9           290 *

Prospect Professional Care
                                                                                                                                     52.9           354 *
Medical Group

Regal Medical Group                                                                                                                  51.6           311 *

SCPMG - Los Angeles                                                                                                                  55.9           307 *

AppleCare Medical Group St.
                                                                                                                                     52.4           295 *
Francis

Talbert Medical Group                                                                         +                                      57.9           364 *

Bright Health Physicians of PIH-
                                                                                                                                     54.9           280 *
IPA Div.
Nuestra Familia Medical Group,
                                                                                                                                     52.2           200 *
Inc.

                                          0      10       20      30       40      50       60      70       80      90      100
                                                    Worse              Performance Score                 Better


+/- Statistically significantly better (+) or worse (-) than the Statewide Average at the 95% confidence interval. Data are case-mix adjusted.
*An asterisk next to the response count indicates the response was too low to achieve a reliability of 0.70 and the score will not be reported.
                            2009 PAS Results - East Los Angeles Region

                                               Doctor discussed exercise, activity

                                                                                                                                  Adjusted
                                                                                                                                                  Responses
                                                                                                                                 Mean Score

Statewide Average                                                                                                                    58.8          62,346

Southern California Average                                                                       -                                  57.9          42,787

90th Percentile Score Statewide                                                                                                      63.7            NA

All Care Medical Group                                                                                                               56.9           276 *

Allied Physicians of California                                                          -                                           52.7           297 *

AltaMed Health Services                                                                                                              60.8           317 *

Bright Health Physicians of PIH-
                                                                                             -                                       53.9           277 *
Grp Div.

Pioneer Medical Group, Inc                                                                                                           59.1           276 *

Citrus Valley Physicians Group                                                                                                       54.6           288 *

AppleCare Medical Group                                                                  -                                           53.1           287 *

Family Care Specialists Medical
                                                                                                                                     61.9           246 *
Group
HealthCare Partners Medical
                                                                                                                                     59.2           396 *
Group
High Desert MG - Heritage Victor
                                                                                                                                     56.2           286 *
Valley

OmniCare Medical Group                                                                                                               54.5           287 *

Prospect Professional Care
                                                                                             -                                       54.9           360 *
Medical Group

Regal Medical Group                                                                                                                  57.9           310 *

SCPMG - Los Angeles                                                                                                                  61.2           308 *

AppleCare Medical Group St.
                                                                                             -                                       53.9           289 *
Francis

Talbert Medical Group                                                                                 +                              62.8           365 *

Bright Health Physicians of PIH-
                                                                                                                                     58.3           281 *
IPA Div.
Nuestra Familia Medical Group,
                                                                                                                                     56.3           199 *
Inc.

                                          0      10       20      30       40      50            60       70      80    90   100
                                                    Worse              Performance Score                       Better


+/- Statistically significantly better (+) or worse (-) than the Statewide Average at the 95% confidence interval. Data are case-mix adjusted.
*An asterisk next to the response count indicates the response was too low to achieve a reliability of 0.70 and the score will not be reported.
                            2009 PAS Results - East Los Angeles Region

                                          Doctor informed on other provider's care

                                                                                                                                      Adjusted
                                                                                                                                                  Responses
                                                                                                                                     Mean Score

Statewide Average                                                                                                                        76.1      50,353

Southern California Average                                                                                          -                   75.2      34,408

90th Percentile Score Statewide                                                                                                          80.6        NA

All Care Medical Group                                                                                       -                           70.7       196

Allied Physicians of California                                                                                                          72.3       236

AltaMed Health Services                                                                                          -                       72.0       232

Bright Health Physicians of PIH-
                                                                                                                                         73.7       212
Grp Div.

Pioneer Medical Group, Inc                                                                                                               76.8       221

Citrus Valley Physicians Group                                                                               -                           70.5       226

AppleCare Medical Group                                                                                                                  74.3       230

Family Care Specialists Medical
                                                                                                                                         76.6       208
Group
HealthCare Partners Medical
                                                                                                                                         78.0       332
Group
High Desert MG - Heritage Victor
                                                                                                             -                           70.6       222
Valley

OmniCare Medical Group                                                                                   -                               69.2       215

Prospect Professional Care
                                                                                                                                         72.8       282
Medical Group

Regal Medical Group                                                                                                                      72.9       256

SCPMG - Los Angeles                                                                                                       +              80.2       248

AppleCare Medical Group St.
                                                                                                     -                                   66.7       230
Francis

Talbert Medical Group                                                                                                                    79.2       292

Bright Health Physicians of PIH-
                                                                                                                 -                       71.9       237
IPA Div.
Nuestra Familia Medical Group,
                                                                                                         -                               69.5       141
Inc.

                                          0      10       20      30       40      50       60      70               80       90   100
                                                    Worse              Performance Score                     Better


+/- Statistically significantly better (+) or worse (-) than the Statewide Average at the 95% confidence interval. Data are case-mix adjusted.
*An asterisk next to the response count indicates the response was too low to achieve a reliability of 0.70 and the score will not be reported.
                            2009 PAS Results - East Los Angeles Region

                                      Doctor asked about medications being taken

                                                                                                                                   Adjusted
                                                                                                                                                  Responses
                                                                                                                                  Mean Score

Statewide Average                                                                                                                     85.9         47,061

Southern California Average                                                                                                           85.6         32,290

90th Percentile Score Statewide                                                                                                       89.4           NA

All Care Medical Group                                                                                   -                            71.5          192 *

Allied Physicians of California                                                                                                       84.1          193 *

AltaMed Health Services                                                                                                               86.3          221 *

Bright Health Physicians of PIH-
                                                                                                                   -                  80.5          198 *
Grp Div.

Pioneer Medical Group, Inc                                                                                                            88.9          209 *

Citrus Valley Physicians Group                                                                                                        82.3          214 *

AppleCare Medical Group                                                                                                               86.7          204 *

Family Care Specialists Medical
                                                                                                                                      89.2          193 *
Group
HealthCare Partners Medical
                                                                                                                                      88.3          297 *
Group
High Desert MG - Heritage Victor
                                                                                                                                      82.9          231 *
Valley

OmniCare Medical Group                                                                                         -                      78.4          204 *

Prospect Professional Care
                                                                                                                                      85.5          273 *
Medical Group

Regal Medical Group                                                                                                                   83.7          241 *

SCPMG - Los Angeles                                                                                                                   89.4          227 *

AppleCare Medical Group St.
                                                                                                                                      82.3          211 *
Francis

Talbert Medical Group                                                                                                       +         90.2          287 *

Bright Health Physicians of PIH-
                                                                                                                                      82.9          210 *
IPA Div.
Nuestra Familia Medical Group,
                                                                                                                                      81.8          123 *
Inc.

                                          0      10       20      30       40      50       60      70       80        90       100
                                                    Worse              Performance Score                 Better


+/- Statistically significantly better (+) or worse (-) than the Statewide Average at the 95% confidence interval. Data are case-mix adjusted.
*An asterisk next to the response count indicates the response was too low to achieve a reliability of 0.70 and the score will not be reported.
                            2009 PAS Results - East Los Angeles Region

                                                Follow-up on test results provided

                                                                                                                                           Adjusted
                                                                                                                                                       Responses
                                                                                                                                          Mean Score

Statewide Average                                                                                                                             75.6      50,511

Southern California Average                                                                                           -                       74.2      35,006

90th Percentile Score Statewide                                                                                                               82.4        NA

All Care Medical Group                                                                                      -                                 69.3       223

Allied Physicians of California                                                                                                               76.5       259

AltaMed Health Services                                                                                         -                             69.8       272

Bright Health Physicians of PIH-
                                                                                                                                              76.2       212
Grp Div.

Pioneer Medical Group, Inc                                                                                                                    75.3       231

Citrus Valley Physicians Group                                                                     -                                          64.4       261

AppleCare Medical Group                                                                                                                       73.4       225

Family Care Specialists Medical
                                                                                                        -                                     67.5       211
Group
HealthCare Partners Medical
                                                                                                                               +              81.0       319
Group
High Desert MG - Heritage Victor
                                                                                                    -                                         65.4       230
Valley

OmniCare Medical Group                                                                                  -                                     66.9       240

Prospect Professional Care
                                                                                                                                              73.6       293
Medical Group

Regal Medical Group                                                                                                                           71.9       250

SCPMG - Los Angeles                                                                                             -                             69.5       253

AppleCare Medical Group St.
                                                                                                            -                                 68.2       249
Francis

Talbert Medical Group                                                                                                                         73.0       300

Bright Health Physicians of PIH-
                                                                                                                                              73.8       246
IPA Div.
Nuestra Familia Medical Group,
                                                                                                            -                                 69.1       155
Inc.

                                          0      10       20      30       40      50       60         70                 80       90   100
                                                    Worse              Performance Score                            Better


+/- Statistically significantly better (+) or worse (-) than the Statewide Average at the 95% confidence interval. Data are case-mix adjusted.
*An asterisk next to the response count indicates the response was too low to achieve a reliability of 0.70 and the score will not be reported.
                            2009 PAS Results - East Los Angeles Region

                                           Doctor up-to-date about other providers

                                                                                                                                   Adjusted
                                                                                                                                                  Responses
                                                                                                                                  Mean Score

Statewide Average                                                                                                                     75.0         27,138

Southern California Average                                                                                       -                   73.7         18,393

90th Percentile Score Statewide                                                                                                       80.1           NA

All Care Medical Group                                                                           -                                    62.5          81 *

Allied Physicians of California                                                                                                       74.9          74 *

AltaMed Health Services                                                                                                               75.4          98 *

Bright Health Physicians of PIH-
                                                                                                                                      71.8          116 *
Grp Div.

Pioneer Medical Group, Inc                                                                                                            72.5          118 *

Citrus Valley Physicians Group                                                                               -                        68.7          111 *

AppleCare Medical Group                                                                                                               70.7          122 *

Family Care Specialists Medical
                                                                                                                                      77.9          97 *
Group
HealthCare Partners Medical
                                                                                                                                      75.6          178
Group
High Desert MG - Heritage Victor
                                                                                                                                      70.3          125 *
Valley

OmniCare Medical Group                                                                               -                                65.2          109 *

Prospect Professional Care
                                                                                                                                      71.9          144
Medical Group

Regal Medical Group                                                                                                                   78.7          149

SCPMG - Los Angeles                                                                                                                   80.1          136 *

AppleCare Medical Group St.
                                                                                                                                      70.8          102 *
Francis

Talbert Medical Group                                                                                                                 73.9          173

Bright Health Physicians of PIH-
                                                                                                         -                            67.5          112 *
IPA Div.
Nuestra Familia Medical Group,
                                                                                                                                      69.8          34 *
Inc.

                                          0      10       20      30       40      50       60       70               80   90   100
                                                    Worse              Performance Score                         Better


+/- Statistically significantly better (+) or worse (-) than the Statewide Average at the 95% confidence interval. Data are case-mix adjusted.
*An asterisk next to the response count indicates the response was too low to achieve a reliability of 0.70 and the score will not be reported.
                            2009 PAS Results - East Los Angeles Region

                                                Patient received clear instructions

                                                                                                                                      Adjusted
                                                                                                                                                  Responses
                                                                                                                                     Mean Score

Statewide Average                                                                                                                        86.9      35,204

Southern California Average                                                                                                   -          86.3      23,890

90th Percentile Score Statewide                                                                                                          89.8        NA

All Care Medical Group                                                                                            -                      80.0       107 *

Allied Physicians of California                                                                                                          88.0       101 *

AltaMed Health Services                                                                                                                  84.2       117 *

Bright Health Physicians of PIH-
                                                                                                                                         86.7       157 *
Grp Div.

Pioneer Medical Group, Inc                                                                                                               88.5       153 *

Citrus Valley Physicians Group                                                                                                           83.6       150 *

AppleCare Medical Group                                                                                                                  85.2       156 *

Family Care Specialists Medical
                                                                                                                                         88.1       117 *
Group
HealthCare Partners Medical
                                                                                                                          -              83.2       227 *
Group
High Desert MG - Heritage Victor
                                                                                                                  -                      80.0       171 *
Valley

OmniCare Medical Group                                                                                                -                  81.3       142 *

Prospect Professional Care
                                                                                                                                         85.3       189 *
Medical Group

Regal Medical Group                                                                                                                      84.8       179 *

SCPMG - Los Angeles                                                                                                                      90.5       174 *

AppleCare Medical Group St.
                                                                                                                                         86.3       130 *
Francis

Talbert Medical Group                                                                                                                    89.7       218 *

Bright Health Physicians of PIH-
                                                                                                                                         87.5       142 *
IPA Div.
Nuestra Familia Medical Group,
                                                                                                                                         87.6       53 *
Inc.

                                          0      10       20      30       40      50       60      70       80               90   100
                                                    Worse              Performance Score                 Better


+/- Statistically significantly better (+) or worse (-) than the Statewide Average at the 95% confidence interval. Data are case-mix adjusted.
*An asterisk next to the response count indicates the response was too low to achieve a reliability of 0.70 and the score will not be reported.
                            2009 PAS Results - East Los Angeles Region

                                              Provider(s) helped set personal goals

                                                                                                                                  Adjusted
                                                                                                                                                  Responses
                                                                                                                                 Mean Score

Statewide Average                                                                                                                    53.5          34,799

Southern California Average                                                              -                                           52.4          23,667

90th Percentile Score Statewide                                                                                                      58.9            NA

All Care Medical Group                                                                                                               49.9           105 *

Allied Physicians of California                                                                                                      53.4           102 *

AltaMed Health Services                                                                                                              54.7           121 *

Bright Health Physicians of PIH-
                                                                                                                                     48.7           154 *
Grp Div.

Pioneer Medical Group, Inc                                                                                                           51.6           154 *

Citrus Valley Physicians Group                                                                                                       50.0           148 *

AppleCare Medical Group                                                                                                              52.7           149 *

Family Care Specialists Medical
                                                                                                                                     52.4           112 *
Group
HealthCare Partners Medical
                                                                                                                                     48.3           226 *
Group
High Desert MG - Heritage Victor
                                                                                                                                     49.4           167 *
Valley

OmniCare Medical Group                                                            -                                                  44.7           141 *

Prospect Professional Care
                                                                                                                                     57.3           189 *
Medical Group

Regal Medical Group                                                                                                                  54.9           177 *

SCPMG - Los Angeles                                                                                                                  57.4           171 *

AppleCare Medical Group St.
                                                                                                                                     55.1           130 *
Francis

Talbert Medical Group                                                                                                                55.0           221 *

Bright Health Physicians of PIH-
                                                                                                                                     48.2           142 *
IPA Div.
Nuestra Familia Medical Group,
                                                                                                                                     60.7           54 *
Inc.

                                          0      10       20      30       40      50        60     70       80      90      100
                                                    Worse              Performance Score                 Better


+/- Statistically significantly better (+) or worse (-) than the Statewide Average at the 95% confidence interval. Data are case-mix adjusted.
*An asterisk next to the response count indicates the response was too low to achieve a reliability of 0.70 and the score will not be reported.
                            2009 PAS Results - East Los Angeles Region

                                Provider(s) helped overcome daily life impediments

                                                                                                                                  Adjusted
                                                                                                                                                  Responses
                                                                                                                                 Mean Score

Statewide Average                                                                                                                    60.9          23,993

Southern California Average                                                                      -                                   60.1          16,347

90th Percentile Score Statewide                                                                                                      65.7            NA

All Care Medical Group                                                                                                               60.3           85 *

Allied Physicians of California                                                                                                      61.8           74 *

AltaMed Health Services                                                                                                              63.7           93 *

Bright Health Physicians of PIH-
                                                                                                                                     62.4           99 *
Grp Div.

Pioneer Medical Group, Inc                                                                                                           60.3           114 *

Citrus Valley Physicians Group                                                                                                       62.4           113 *

AppleCare Medical Group                                                                                                              59.6           112 *

Family Care Specialists Medical
                                                                                                                                     64.6           88 *
Group
HealthCare Partners Medical
                                                                                                                                     61.0           155 *
Group
High Desert MG - Heritage Victor
                                                                                                                                     56.5           120 *
Valley

OmniCare Medical Group                                                                                                               56.0           108 *

Prospect Professional Care
                                                                                                                                     62.3           127 *
Medical Group

Regal Medical Group                                                                                                                  61.2           115 *

SCPMG - Los Angeles                                                                                                                  62.7           124 *

AppleCare Medical Group St.
                                                                                                                                     57.9           107 *
Francis

Talbert Medical Group                                                                                                                63.4           145 *

Bright Health Physicians of PIH-
                                                                                                                                     60.3           96 *
IPA Div.
Nuestra Familia Medical Group,
                                                                                                                                     66.9           46 *
Inc.

                                          0      10       20      30       40      50       60       70      80      90      100
                                                    Worse              Performance Score                  Better


+/- Statistically significantly better (+) or worse (-) than the Statewide Average at the 95% confidence interval. Data are case-mix adjusted.
*An asterisk next to the response count indicates the response was too low to achieve a reliability of 0.70 and the score will not be reported.
                            2009 PAS Results - East Los Angeles Region

                                   Provider(s) asked if condition affected daily work

                                                                                                                                  Adjusted
                                                                                                                                                  Responses
                                                                                                                                 Mean Score

Statewide Average                                                                                                                    63.3          25,241

Southern California Average                                                                       -                                  61.9          17,198

90th Percentile Score Statewide                                                                                                      69.0            NA

All Care Medical Group                                                                                                               59.9           80 *

Allied Physicians of California                                                          -                                           52.4           73 *

AltaMed Health Services                                                                                                              58.1           95 *

Bright Health Physicians of PIH-
                                                                                                                                     62.0           123 *
Grp Div.

Pioneer Medical Group, Inc                                                                                                           62.4           115 *

Citrus Valley Physicians Group                                                                                                       69.0           106 *

AppleCare Medical Group                                                                                                              60.7           108 *

Family Care Specialists Medical
                                                                                                                                     57.2           92 *
Group
HealthCare Partners Medical
                                                                                                                                     67.4           163 *
Group
High Desert MG - Heritage Victor
                                                                                                                                     59.7           132 *
Valley

OmniCare Medical Group                                                               -                                               47.9           102 *

Prospect Professional Care
                                                                                                                                     61.8           136 *
Medical Group

Regal Medical Group                                                                                                                  68.5           134 *

SCPMG - Los Angeles                                                                                                                  63.9           129 *

AppleCare Medical Group St.
                                                                                                                                     58.8           100 *
Francis

Talbert Medical Group                                                                                                                63.3           170 *

Bright Health Physicians of PIH-
                                                                                                                                     64.4           105 *
IPA Div.
Nuestra Familia Medical Group,
                                                                                                                                     63.3           39 *
Inc.

                                          0      10       20      30       40      50        60       70      80     90      100
                                                    Worse              Performance Score                   Better


+/- Statistically significantly better (+) or worse (-) than the Statewide Average at the 95% confidence interval. Data are case-mix adjusted.
*An asterisk next to the response count indicates the response was too low to achieve a reliability of 0.70 and the score will not be reported.
                            2009 PAS Results - East Los Angeles Region

                                                  Clerks and receptionists helpful

                                                                                                                                       Adjusted
                                                                                                                                                   Responses
                                                                                                                                      Mean Score

Statewide Average                                                                                                                         82.1      62,634

Southern California Average                                                                                                -              81.4      42,969

90th Percentile Score Statewide                                                                                                           85.7        NA

All Care Medical Group                                                                                             -                      77.1       276

Allied Physicians of California                                                                                                           79.8       291

AltaMed Health Services                                                                                        -                          75.2       317

Bright Health Physicians of PIH-
                                                                                                                                          81.5       278
Grp Div.

Pioneer Medical Group, Inc                                                                                                                80.2       284

Citrus Valley Physicians Group                                                                                     -                      76.6       289

AppleCare Medical Group                                                                                                -                  78.0       290

Family Care Specialists Medical
                                                                                                                       -                  77.9       249
Group
HealthCare Partners Medical
                                                                                                                                          83.6       397
Group
High Desert MG - Heritage Victor
                                                                                                           -                              73.4       284
Valley

OmniCare Medical Group                                                                                                                    79.8       283

Prospect Professional Care
                                                                                                                                          83.0       355
Medical Group

Regal Medical Group                                                                                                    -                  79.0       312

SCPMG - Los Angeles                                                                                                                       83.0       308

AppleCare Medical Group St.
                                                                                                                   -                      76.5       295
Francis

Talbert Medical Group                                                                                                                     82.7       362

Bright Health Physicians of PIH-
                                                                                                                                          79.7       279
IPA Div.
Nuestra Familia Medical Group,
                                                                                                                       -                  78.6       197
Inc.

                                          0      10       20      30       40      50       60      70         80              90   100
                                                    Worse              Performance Score                 Better


+/- Statistically significantly better (+) or worse (-) than the Statewide Average at the 95% confidence interval. Data are case-mix adjusted.
*An asterisk next to the response count indicates the response was too low to achieve a reliability of 0.70 and the score will not be reported.
                            2009 PAS Results - East Los Angeles Region

                                               Clerks and receptionists respectful

                                                                                                                                         Adjusted
                                                                                                                                                     Responses
                                                                                                                                        Mean Score

Statewide Average                                                                                                                           88.1      62,701

Southern California Average                                                                                                       -         87.6      43,013

90th Percentile Score Statewide                                                                                                             91.0        NA

All Care Medical Group                                                                                            -                         80.9       276

Allied Physicians of California                                                                                           -                 84.3       293

AltaMed Health Services                                                                                               -                     82.4       317

Bright Health Physicians of PIH-
                                                                                                                                            86.9       276
Grp Div.

Pioneer Medical Group, Inc                                                                                                                  87.4       283

Citrus Valley Physicians Group                                                                                            -                 83.9       291

AppleCare Medical Group                                                                                                       -             85.1       289

Family Care Specialists Medical
                                                                                                                                            86.2       248
Group
HealthCare Partners Medical
                                                                                                                                            89.5       402
Group
High Desert MG - Heritage Victor
                                                                                                                      -                     82.3       284
Valley

OmniCare Medical Group                                                                                                                      85.8       285

Prospect Professional Care
                                                                                                                                            89.2       356
Medical Group

Regal Medical Group                                                                                                       -                 84.3       313

SCPMG - Los Angeles                                                                                                                         88.1       310

AppleCare Medical Group St.
                                                                                                                          -                 83.7       295
Francis

Talbert Medical Group                                                                                                                       88.0       363

Bright Health Physicians of PIH-
                                                                                                                                            86.0       280
IPA Div.
Nuestra Familia Medical Group,
                                                                                                                                            85.4       199
Inc.

                                          0      10       20      30       40      50       60      70       80               90      100
                                                    Worse              Performance Score                 Better


+/- Statistically significantly better (+) or worse (-) than the Statewide Average at the 95% confidence interval. Data are case-mix adjusted.
*An asterisk next to the response count indicates the response was too low to achieve a reliability of 0.70 and the score will not be reported.
                            2009 PAS Results - East Los Angeles Region

                                        Specialist appointment as soon as needed

                                                                                                                                  Adjusted
                                                                                                                                                  Responses
                                                                                                                                 Mean Score

Statewide Average                                                                                                                    72.1          16,520

Southern California Average                                                                               -                          71.0          11,269

90th Percentile Score Statewide                                                                                                      77.3            NA

All Care Medical Group                                                                                                               67.9           52 *

Allied Physicians of California                                                                                                      73.9           88 *

AltaMed Health Services                                                                                                              66.3           53 *

Bright Health Physicians of PIH-
                                                                                                                                     70.9           57 *
Grp Div.

Pioneer Medical Group, Inc                                                                                                           76.6           54 *

Citrus Valley Physicians Group                                                                                                       69.4           70 *

AppleCare Medical Group                                                                                                              71.9           67 *

Family Care Specialists Medical
                                                                                                                                     65.4           50 *
Group
HealthCare Partners Medical
                                                                                                                                     72.7           134
Group
High Desert MG - Heritage Victor
                                                                                                 -                                   60.7           62 *
Valley

OmniCare Medical Group                                                                                                               71.1           65 *

Prospect Professional Care
                                                                                                                                     69.8           107
Medical Group

Regal Medical Group                                                                                                                  73.7           76 *

SCPMG - Los Angeles                                                                                                                  69.6           88 *

AppleCare Medical Group St.
                                                                                                                                     68.6           54 *
Francis

Talbert Medical Group                                                                                                                72.3           108

Bright Health Physicians of PIH-
                                                                                                                                     72.0           82 *
IPA Div.
Nuestra Familia Medical Group,
                                                                                                                                     64.4           33 *
Inc.

                                          0      10       20      30       40      50       60       70       80     90      100
                                                    Worse              Performance Score                  Better


+/- Statistically significantly better (+) or worse (-) than the Statewide Average at the 95% confidence interval. Data are case-mix adjusted.
*An asterisk next to the response count indicates the response was too low to achieve a reliability of 0.70 and the score will not be reported.

								
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