Spider Version 7 FAQ 1. You are unable to enter a username and password in the Spider login screen. You are prompted to install a piece of software called JInitiator when you first click on the Spider link. When the installation is complete you should see a window with four buttons. You must click on the Grant Always button, otherwise your mouse and cursor will freeze on the Spider login screen. If you have been unable to click on the Grant Always button before the login screen appears then follow these steps: ● Press down the Alt | Tab buttons simultaneously. ● This should switch from the Spider login window to an Internet Explorer window. ● There should be 4 buttons displayed within the Internet Explorer window. ● Click on the Grant Always button. ● Switch back to the Spider login (Alt / Tab again) and try to enter the username, password and the database (spider). 2. Your Internet Explorer session shuts down with an error before you reach the Spider login screen. Your computer needs a certain amount of memory to run Spider. If you cannot get to the Spider login screen, the likely cause is insufficient memory on your machine, usually the result of a virus or adware. Find and remove any viruses from your computer: ● Run a Sophos virus scan. Sophos will automatically neutralise any problems it finds. This webpage http://www.liv.ac.uk/csd/security/sophos/index.htm explains how to run a Sophos virus scan. ● Install (if not already on your computer) and run a Spybot virus scan. This webpage http://www.liv.ac.uk/csd/security/spybot/ explains how to run a Spybot virus scan. Remove non-standard toolbars from Internet Explorer: ● Close all Internet Explorer windows. ● Open a new Internet Explorer window. ● Click on View, then Toolbars. Only the Standard Buttons, Address Bar and Links toolbars should be ticked. Remove any non-standard toolbars by clicking on (un-ticking) them. Remove any software that you no longer require: ● Click the Start button. Select Settings, then Control Panel, then Add or Remove Programs. In the next window, highlight any unwanted software and click on the Change/Remove button. Make sure that all Toolbars have been disabled, sometimes they can still be enabled even though you can’t see them on the toolbar of Internet Explorer, this will also interfere with Spider running successfully. Click on Tools, Manage Add-ons, Enable or Disable Add-ons. Anything that is listed as Yahoo, Google, MSN, Live Messenger etc, highlight it, and click on Disable which is below the window. The JInitiator install may have failed due to a lack of memory. Try reinstalling this software: ● Click the Start button. Select Settings, then Control Panel, then Add or Remove Programs. In the next window, highlight Oracle JInitiator 184.108.40.206 and click on the Change/Remove button. ● You will be prompted to re-install JInitiator next time you click on the Spider link. Any of the above steps may work in isolation, so check whether you can access Spider after each stage. If you are still unable to run Spider session after following these steps then you may have to reinstall Windows to ensure that all non-standard software is overwritten. Refer to http://www.liv.ac.uk/csd/mws/install/#intro for Windows installation instructions. Please, ensure that any documents or pictures on the hard drive that you require are backed up before reinstalling Windows. You can export Internet Explorer favourites to the M: drive from File | Import and Export in your Internet Explorer session. If when you log into Spider, you receive this message: java.lang.ClassNotFoundException: oracle.forms.engine.Main This is an error with jinitiator, Click on Start, Install, MIS, Patch for Spider WebForms. This should fix this error. 3. You cannot save and print Job Submission reports in Spider. The default Internet Explorer settings must be changed to allow Job Submission reports to be printed from the form GJIREVO: ● Select Tools, then Internet Options. ● In the next window, click on the Security tab ● Click on Custom Level button ● In the subsequent list, scroll down to Downloads \ Automatic prompting for file downloads Set this to Enabled. ● Click the OK button. ● The warning message ‘Are you sure you want to change the security settings for this zone?’ will be displayed. Click the Yes button. 4. Losing Spider Login Sessions With Version 7 being internet native, if you click on a link in an email etc, you may lose your login to Spider. If this happens, you need to change your Internet Explorer settings. Select: Tools Internet Options Advanced In the list, is a sub-heading called Browsing, under this heading is an option for Reuse Windows for Launching Shortcuts, uncheck this box. 5. Printing Registration Forms With Spider now using the internet, when you print out a registration form, you may have to do an extra step before hand if the form does not display. Open Internet Explorer Select Tools Select Internet Options Select Security Select Custom Level Scroll down to Downloads and check the button for enabled next too Automatic Prompting for File Downloads. Toolbars Another thing that will prevent you from displayed registration forms, is if you have any installed toolbar on Internet Explorer, e.g. you have installed the Google search toolbar. You must uninstall this item. 6. Making Screen Prints Larger To make a Spider screen print larger (it will fill an A4 page landscape), follow these instructions: Click on Start Settings Printers and Faxes Select your printer from the list From your print dialogue box select: Printer/Printer Preferences/Finishing Check the landscape button and OK. Remember you will need to change this back if you want to revert back to portrait for general printing. 7. Looking up Decisions for Applications using SAAADMS When looking up an admissions decision on SAAADMS, make sure you are on the very first page, labelled Application. Select from the menu, Options, and about a third of the way down, select Assign Decision to Application (SAADCRV). You can also access the menu by right clicking in a space on the screen. If you move onto another tab within SAAADMS, this option will not be available. 8. Problems with viewing documents with SWASDO C If when you select a document in SWASDOC to view, a new window does not open for downloading the document, you may need to change your internet settings to allow your web browser to ask you what type of file is to be downloaded, as follows:- 1. In Internet Explorer, go into Tools | Internet Options. 2. Click on the Security tab. 3. Click on the Custom level button. 4. Scroll down the Security Settings list. 5. Just under half way down the list is Automatic prompting for file downloads. 6. Make sure the Enable is set for this option. 7. Close down Internet Explorer and start a new Spider session.