Experience Certificate for Retail Sales Manager

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					Joules Ltd Assistant Store      Essential                                                                                           Desirable                                   Evidence
Manager
1 Physical Make-up                         Smart Appearance
                                           Clear Direct Speech
2 Education and Training                   Good standard of education                                                                         BTEC First                      Application form
                                           2 GCSE’s (or equivalent) to include English and Maths                                               Certificate/Diploma in Retail
                                           Supervisory management qualification or relevant experience of managing a team of                  NVQ levels 1 and 2 in Retail
                                            people                                                                                              Skills
                                                                                                                                               NVQ Level 3 in Retail
                                                                                                                                               NVQ levels 2 and 3 in Sales
                                                                                                                                               NVQ levels 2 and 3 in
                                                                                                                                                Customer Service
3 Experience                               Shows exceptional customer advice/care                                                             Experience within a retail      Application form
                                           Ensures correct replenishment of stock                                                              environment                     interview
                                           Gives sound advice on products and prices                                                          Computer literate
                                           Natural ability to multi/link sell
                                           To exceed customers expectations when sourcing products from out of store
                                           Ability to complete deliveries efficiently and effectively
                                           Multi tasking at the till point, processing sale accurately whilst capturing data and
                                            encouraging repeat business
                                           High level of accuracy with regard to visual merchandising
                                           Experience and drive to meet and exceed various performance targets
                                           Actively helping with marketing and promoting a positive brand company image
                                           Excellent organizational skills
                                           Enjoy working with the public
                                           Confidence and tact when dealing with the demands of customers
                                           Handling payments by cash, card or cheque
                                           Helping customers to find the goods they want
                                           Advising on the availability of stock and any special promotions
                                           Giving information on products and prices
                                           Replenish stock and make sure goods are attractively displayed
                                           Arranging customer orders and deliveries
                                           Experience of setting and motivating staff to achieve sales targets
                                           Provides a supportive style of Management
                                           Promotes an environment in which high productivity is encouraged and achieved
                                           Dealing with day to day issues and nipping problems in the bud
                                           Competent in Microsoft Office and emails




         Human Resources\pre employment\person specifications last updated Aug 08
                                         Proactive in promoting the company’s values and image
4 Skills and knowledge                   Approachable, polite and helpful manner                           Working knowledge of work       Application form
                                         Good communication and people skills                               practices and office            interview
                                         Works on own initiative                                            procedures
                                         Willingness to meet and exceed customer expectations              Confident to come forward
                                         Ability to work as part of a team                                  with ideas and implement
                                         Pro-active                                                         them
                                         Ability to work under pressure and to deadlines
                                         Good listening skills
                                         Strong telephone skills
                                         Numeracy
                                         Good understanding of company procedures
                                         Awareness of basic health and safety and security procedures
                                         Will prioritise daily tasks relating to their urgency
5 Personal skills                        Trustworthy and reliable                                          Ability to demonstrate team     Application
                                         Personable                                                         working / motivational skills   form/Interview
                                         Reliable, flexible and responsive
                                         Passionate about providing an excellent customer service
                                         Strives to meet and exceed customer expectations
                                         Positive attitude
                                         Flexible and Adaptable
                                         Good interpersonal skills
                                         Pro-active
                                         Remains calm under pressure
                                         Confident with drive and determination to succeed




          Human Resources\pre employment\person specifications last updated Aug 08

				
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