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					ARLINGTON ENTERTAINMENT
AREA MANAGEMENT DISTRICT




    TROLLEY SYSTEM OPERATIONS GUIDE

               March, 2008
                AEAMD TROLLEY SYSTEM OPERATIONS GUIDE - March, 2008

                                                        Table of Contents

TELEPHONE "HOT SHEET"
                                                                                                                  Page
I PURPOSE - ORGANIZATION - MANAGEMENT
Purpose of the Guide ................................................................................................. 1
The District described ............................................................................................... 1
Participating hotels listed .......................................................................................... 1
District management identified ................................................................................. 1
Operator of service identified ................................................................................... 2
Convention service liaison ........................................................................................ 2

II SERVICE DESCRIBED - WHAT, WHEN & WHERE
What - The vehicles .................................................................................................. 2
What - Additional equipment for physically disadvantaged
persons (ADA) .......................................................................................................... 2
Where do the trolleys go? ......................................................................................... 2
On what days do the trolleys operate? ...................................................................... 2
During what hours do the trolleys operate? .............................................................. 3

III ROUTE SERVICE
Scheduled route service - What stops served? .......................................................... 3
Days and hours of operation - When do the trolleys run? ......................................... 3
Other information on route service ........................................................................... 3

IV SUPPLEMENTAL SERVICE – BALLPARK & MEETING GROUP SERVICE
What is supplemental service? .................................................................................. 4
Special events-When and where do the trolleys go? ................................................. 4
When do the trolleys run for Ranger games? ............................................................ 4
When is supplemental service available to Ranger games? ...................................... 4
How does a hotel schedule special service to games? .............................................. 5
Supplemental service-Meeting groups - Who can use? ............................................ 5
How is convention service scheduled, changed, cancelled? ..................................... 6

V USERS OF THE SERVICE
Users: Who may ride District trolleys? ..................................................................... 6
Eligible riders: passes ............................................................................................... 6

VI GUEST/RIDER RELATIONS
Trouble-shooting: What to do when things go wrong .............................................. 7
Follow up - service reports ........................................................................................ 7
How order District paper goods: route guides, passes .............................................. 7
FORMS AND ILLUSTRATIONS
Route stops and sequences ........................................................................................ 8
Supplementary Service (Baseball) Request - Form .................................................. 9
Convention Shuttle Request-Form .......................................................................... 10
Transportation Service Report - Form .................................................................... 11
         ARLINGTON ENTERTAINMENT AREA MANAGEMENT DISTRICT
            TROLLEY SYSTEM OPERATIONS GUIDE - MARCH, 2008


                               Phone Number - HOT SHEET

Concerning trolley operations or to trouble-shoot an immediate problem: Contact
CoachAmerica personnel, in the following order:
1.    Trolley Project Manager (Dwight):           214-276-4782 toll-free
2.    Kerrville dispatch office:                  1-214-988-3000
3.    John Anderson, Operations Manager
4.    Gretchen Loyd, General Manager
The CoachAmerica FAX number is: 1-972-262-2761

If calls to CoachAmerica are not responsive, call Stan Wilkes at the numbers shown below.

Concerning administrative matters or unresolved complaints: The general manager of the
District is Stan Wilkes- Phone number 817-925-4776; e-mail: trolleysw@sbcglobal.net.

To order special vehicle service for disabled persons unable to ride a trolley or bus - Call
CoachAmerica at the numbers shown above.

Concerning convention liaison, special events service - Contact the Arlington Convention and
Visitors Bureau, Mrs. Mary German. Phone number: 817-265-7721; fax number: 817-265-5640

Concerning baseball supplemental service - Fax form to two places: CoachAmerica at 1-972-
262-2761; and the District at 817-804-1956. MUST GO TO BOTH PLACES.

To file a written service complaint - Fax form to two places: CoachAmerica at 1-972-262-
2761; and the District at 817/804-1956. MUST GO TO BOTH PLACES.

To reorder passes, brochures or other paper goods - For delivery to the hotel, call your order
to Stan Wilkes (817-925-4776) or e-mail: trolleysw@sbcglobal.net. If calling, leave voice mail
message.

            THERE IS NO WEEKEND DELIVERY OF TROLLEY PASSES!
          ARLINGTON ENTERTAINMENT AREA MANAGEMENT DISTRICT
             TROLLEY SYSTEM OPERATIONS GUIDE – MARCH, 2008

I – PURPOSE - ORGANIZATION - MANAGEMENT                                   Page 1
_______________________________________________________________________________

Purpose of Guide       This Guide is written to inform persons involved in operations at hotels or
convention and tourism facilities concerning the "no fare" trolley service available to guests of
certain hotels, providing transportation services between the hotels and Six Flags Over Texas,
Hurricane Harbor, AmeriQuest Field at Arlington and the Arlington Convention Center. The Guide
will be revised from time to time during an operating season. The date of the current guide will be
published in a monthly memorandum sent to all hotels and attractions. DO NOT USE A GUIDE
OTHER THAN THE CURRENT GUIDE. Additional copies are available from the District. Call
817-461-8600.

The District described The Arlington Entertainment Area Management District is a local
government entity created under state law, legally and functionally separate from any other
governmental unit. (It is not a department or arm of the City of Arlington.) It has its own officers
and governing body. The District's operations are financed by an assessment against hotel
properties located within the District.

Participating hotels The twenty (20) participating hotels are:
       AmeriSuites                           Arlington Hilton
       Country Suites by Carlson             Courtyard by Marriott
       Days Inn Downtown                     Fairfield Inn
       Hawthorn Suites                       Admiral Inn
       Holiday Inn Express                   Sleep Inn
       Quality Inn & Suites                  Crowne Plaza
       Residence Inn                         SpringHill Suites
       Towne Place Suites                    Wingate Inn
       Wyndham Arlington                     Baymont Inn
       Candlewood Suites                     Howard Johnsons

District management The District is governed by a board of directors comprised of the following
persons:
Cal Brim - Security & Guest Services Manager, Six Flags Over Texas
Linda DiMario - President & CEO, Arlington Convention & Visitors Bureau
Perry Hughes – General Manager, Crowne Plaza
John Kellites - General Manager, Wyndham Arlington
Tom Mamalis - General Manager, Arlington Hilton
Rudy Martinez - Southwestern Bell Telephone Company
P.J. Patel – General Manager, Wingate Inn
Casey Schilts - Executive Vice President, Hicks Holdings
AEAMD TROLLEY SYSTEM OPERATIONS GUIDE – MARCH, 2008                       Page 2
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The general manager of the District is Stan Wilkes, whose phone, pager and fax numbers are on the
"Telephone Hot Sheet". The mailing address of the District is P.O. Box 941, Arlington, TX 76004.

Operator       The District has a contract for transportation services with Kerrville Bus Company,
Inc. (now CoachAmerica). The first call with regard to any operational matter should be made to
the Operator. Should you need to contact the Operator, please call the phone numbers in the order
shown on the "Telephone Hot Sheet".

Convention liaison The District works closely with the Arlington Convention and Visitors
Bureau (the Bureau) in scheduling special transportation services for hotel guests attending local
conventions. The contact person at the Bureau for convention transportation is Mrs. Mary German.
Her telephone number and fax number are listed on the "Telephone Hot Sheet".

II     SERVICE DESCRIBED: What, When & Where

What - The vehicles The District, through the Operator, provides a fleet of trolley-like buses,
each being air-conditioned and wheelchair-lift equipped, available for regular route service. Other
service will be provided by trolleys or by other vehicles (coach, mini-coach or van) of the Operator.

What - Additional equipment            All District vehicles are ADA (Americans with Disabilities
Act) equipped. And, the Operator has available with reasonable notice a vehicle for the
transportation of disabled guests who cannot be accommodated by lift-equipped trolley. For this
service, call the Contractor (See "Telephone Hot Sheet").

Where do the trolleys go? Scope of operations - area The District services are of two kinds:
Scheduled route service; and, special event service. Those services are provided within the District,
which is the area commonly known as the "Arlington entertainment district". The service is
between participating hotels and the attractions in the District. During the summer there is also
route service to Lincoln Square, a shopping center. No services are provided to locations outside
the District.

On what days do the trolleys operate? Scope of operations The trolleys will operate on a
scheduled route basis on the days listed in the published schedule. Each month the District will
publish and distribute to all hotels and attractions a schedule of days on which the route system will
operate. During the peak season trolleys will run generally when Six Flags is open. In the spring
and fall seasons the operating times are set monthly by the District board of directors.

During what hours do the trolleys operate? Scope of operations The hours of route service
will be determined by the operating hours of the parks served. The special event/convention service
will be determined by the hours of the special event and/or the needs of the convention group. See
II, ROUTE SERVICE, and SPECIAL EVENT/CONVENTION SERVICE, for more detailed
information concerning operating hours. THE HOURS OF OPERATION ARE SHOWN ON THE
AEAMD TROLLEY SYSTEM OPERATIONS GUIDE – MARCH, 2008                       Page 3
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SCHEDULE PUBLISHED AND DISTRIBUTED TO THE HOTELS AND ATTRACTIONS BY
E-MAIL AND/OR FAX, SENT EACH THURSDAY DURING THE OPERATING SEASON.

III - ROUTE SERVICE

Scheduled route service - What locations do the trolleys serve? The routes are designed to
serve District hotels and attractions. All routes will stop at Six Flags and Hurricane Harbor. They
may serve AmeriQuest Field, the ball park and the convention center, when there are games or
conventions in progress. The Visitor Information Center may be reached in the same manner.

Hours of operation - Scheduled route service: When do the trolleys run? Hours of operation
of route service will be determined by the operating hours of Six Flags and Hurricane Harbor and
by the schedule of Texas Ranger home games. Route service to Six Flags commences one-half
hour before park opening; ballpark service commences one and one-half hours before game time.
A schedule of trolley service hours is published and distributed to the hotels and attractions weekly.

What are the trolley routes? Where do they go? There are three (3) routes, designated "Red",
“Green”, and "Blue". On page 8 is an illustration showing which hotels are served on each route
and the order in which they are served.

What is meant by "express" and "regular" service?

"Express” service      Express service is provided during those hours when the largest numbers of
hotel guests are using the trolley system. Express service runs approximately every half-hour.
There is a morning express service period beginning one-half hour before Six Flags opens and
continuing until noon. Express service is also provided beginning one and one-half hours before
each Texas Ranger home game. And, there is express service outbound from Six Flags during the
last two hours before Six Flags closing each day. Note: A trolley will make its first morning
hotel stop one-half hour before Six Flags opens. Hotel personnel should calculate the
approximate arrival time based on which stop that hotel is on the route.

“Regular” service     Regular service is provided during the remainder of operating hours during
the day, when express service is not being provided – generally from mid-day until late afternoon.
Regular service is one-hour service.

Will the routes and schedules remain the same during the season? No! The District will seek
to carry riders when and where there is demand and to avoid wasted efforts. So, there will be times
during the season when changes are made to both routes and schedules. If so, the hotels and
attractions will be given prior notice sufficiently in advance of change to provide for notice to
riders.
AEAMD TROLLEY SYSTEM OPERATIONS GUIDE – MARCH, 2008                       Page 4
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IV - SPECIAL EVENT/CONVENTION SERVICE

What is special event and convention service? The trolleys will operate on a special event basis
for Texas Ranger home games and for conventions at the Arlington Convention Center, even if Six
Flags is not open, when prior arrangements are made for such service.

Special event service - Where do the trolleys go? By special arrangement, service will carry
hotel guests between participating hotels and the convention center, ballpark or other location in the
District. (Under present policy, the District will not carry hotel guests outside the District
boundaries.)

When do the trolleys run for Ranger games? Trolley service will operate on days of all Ranger
home games on a scheduled basis. Service commences ONE AND ONE-HALF HOURS before
game time. The announced last departure from the Ballpark for all trolleys will be one-half hour
after the end of the game.

Is service available to ball games, other than regular trolley route service? Yes. When a hotel
is aware that trolley demand for a baseball game is greater than scheduled service can accommodate
supplemental service to and from the Ballpark can be scheduled, under the following conditions:

1.     A supplemental service condition exists when a hotel is aware that regular route service will
       not accommodate the number of guests wanting service to a given game;

2.     The minimum number of anticipated guests/riders from the requesting hotel, over and
       above that hotel's normal ridership to and from baseball games, is thirty-five (35) hotel
       guests;

3.     Pick-up at the hotel must be not later than one and one-half hours before game time; and

4.     The District will determine the type of vehicle to be used, based on availability - i.e., it may
       be another type vehicle if a trolley is not available.

5.     WHEN COMPLETING THE SUPPLEMENTAL SERVICE REQUEST FORM FOR
       BASEBALL SERVICE, THE GENERAL MANAGER OF THE HOTEL MUST SIGN
       THE REQUEST FORM.

How does a hotel schedule supplemental service to the Ballpark? If the conditions listed above
exist, supplemental service to a ball game can be scheduled by submitting a Request for
Supplemental Service form to the operator by FAX not less than 24 hours prior to the time of need
for the service. The fax is sent to two places: the Operator - 1/972/262-2761; and, the District -
817/804-1956. You must receive confirmation of your request before service is assured. Use the
AEAMD TROLLEY SYSTEM OPERATIONS GUIDE – MARCH, 2008                       Page 5
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Supplementary Service Request form, a reproducible copy of which is on page 9 of this Guide.
AGAIN, THE GENERAL MANAGER OF THE HOTEL MUST SIGN THE FORM!! NOTE:
THIS SERVICE IS NOT SCHEDULED THROUGH THE CONVENTION & VISITORS
BUREAU.

When do the trolleys run for other special events? Hours of operation of special event service
will be determined by arrangement with the District through the convention and visitors' bureau.
Generally, special event service will be available, if requested, for the required time periods
between 8:00 a.m. and 12:00 midnight.

Special event service - convention service - Who can use this service? The          District    has
instituted a policy for providing transportation services, in addition to regular route service, to
convention groups under the following conditions:

1.     The District will provide to a convention group one hour of vehicle shuttle service ("eligible
       hour") for every 60 room nights at District hotels.

2.     The number of eligible hours is calculated by dividing the total room-nights paid by the
       convention group (at all participating hotels) by sixty (60) and rounding the result
       downward to the nearest one-half hour.

3.     A MINIMUM OF THREE (3) HOURS will be charged against a group's eligible hours for
       any one vehicle trip - i.e., eligible hours can be "spent" by a group in blocks of not less than
       3 hours.

4.     In the event the convention group needs transportation services in the District for a greater
       period of time than its earned eligible hours, the District will provide the group with a list of
       other transportation service operators; and will submit a proposal to provide such additional
       hours at the rate of $88.00 per hour, subject to the availability of the type vehicle requested
       by the group.

5.     The eligible hours must be used during the event at which the hours accrued.

How is convention service scheduled? Convention service must be scheduled with the District
through the Arlington Convention and Visitors Bureau, Mrs. Mary German, by making application
not later than the first day of the month preceding the month in which the service is needed. THE
DISTRICT CANNOT GUARANTEE SERVICE UNLESS CONFIRMED WITHIN THIS
SCHEDULE. Application should be made by faxing a completed "Convention Shuttle Request
Form" to Mrs. German at 817/265-5640. The applicant must receive confirmation of the request
before service is assured. A reproducible copy of the Convention Shuttle Request form is on page
10 of this Guide.
AEAMD TROLLEY SYSTEM OPERATIONS GUIDE – MARCH, 2008                       Page 6
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Once ordered, can convention/special event service be cancelled or changed? Any                  special
event service which is cancelled or for which service is reduced (either number of hours or number
of vehicles) after the 15th of the month preceding the month in which the service is provided is
subject to a cancellation fee charged by the Operator: $50.00 per vehicle per day if cancellation is
prior to the date of service, and $150.00 per vehicle if cancellation is on the date of service.

V - THE RIDERS - USERS OF THE SERVICE

Users: Who may ride District trolleys?            Under present District policy, the only persons
eligible to ride District trolleys or buses are those persons who are registered guests of participating
hotels.

Eligible riders: How identify them?          Each hotel will issue a "trolley pass" to any registered
adult guest requesting one and to any child (also a hotel guest) of a registered adult who, in the
opinion of the person issuing the pass, is old enough to ride a trolley without adult supervision.
Each hotel may establish its own procedures for issuance of passes, so long as they are consistent
with the District's eligibility criteria.

Mis-use of passes      The trolley pass states on its face: "This pass is valid only in the possession
of a registered guest of a participating hotel of the transit service during the period of the guest's
registered occupancy of such hotel."

No other person is authorized to use a pass. IT IS A VIOLATION OF DISTRICT POLICY FOR A
HOTEL EMPLOYEE OR ANY OTHER PERSON TO PERMIT THE USE OF A PASS BY A
PERSON NOT ENTITLED TO USE A PASS under the eligibility requirements stated in this
procedure. Each pass contains the following statement: "The pass may not be sold, transferred or
used by other than the hotel guest to whom it is issued. This pass may be confiscated and the
holder denied transit privileges in the event of misuse of the pass or any violation of the conditions
under which it is issued." ANY HOTEL PERMITTING RIDERSHIP CONTRARY TO THIS
POLICY IS SUBJECT TO DISTRICT SANCTIONS, INCLUDING SUSPENSION OF
SERVICE.

Other conditions of use       By District regulation, alcoholic beverages, glass containers and
concealed weapons are not permitted on District vehicles.

VI - GUEST/RIDER RELATIONS

Trouble-shooting: What do I do when things go wrong? The trolley is late? The trolley
doesn't stop? In the event of a service problem or complaint, please do the following:

If the problem is one which can be handled by front desk personnel, they should of course
do so. And, if the problem merits reporting to the District, a hotel representative should fill out
AEAMD TROLLEY SYSTEM OPERATIONS GUIDE – MARCH, 2008                                              Page 7
_______________________________________________________________________________


a Transportation Service Report. A reproducible copy of the form is on page 11 of this Guide.
Provide the name and phone number of the complaining or aggrieved party, if available. Fax the
Transportation Service Report to the District at 817/804-1956.

If the problem is one that can be corrected or alleviated by some immediate action on the part of the
operator (for example, the trolley just drove past your hotel without stopping and you have waiting
guests), call CoachAmerica's Project Manager. Report what has happened and find out from the
Project Manager what corrective action is to be taken. Make note of the Project Manager's
response. See the "Telephone Hot Sheet" for the name and phone number of the Project Manager.
If you cannot reach the Project Manager, call the persons whose names and numbers follow under
the heading "Trouble-shooting" on the 'Telephone Hot Sheet".

If you cannot reach any of the persons listed on the Hot Sheet, call Stan Wilkes at 817-925-4776.
On the same day, fill out a Transportation Service Report (Reproducible form on page 11), and
fax it to the District at 817-804-1956.

If the problem involves a situation which has concluded (for example, your morning staff is told
that a guest was left at Six Flags the night before), fill out a Transportation Service Report and fax
it to the District (817-804-1956). Again, provide information concerning the complaining party
(name and phone number), if available, as well as time and place of event.

What happens after a service report is filed?           The District closely monitors the Operator's
performance of the contracted services. The Operator is required to follow up on all incidents of
service complaints and to report its action to the District. Therefore it is important to the success of
the trolley service that incidents be reported to both the Operator and the District and that the
complainant provide as much information as possible (including a permanent address and/or phone
number) for follow-up use.

How do we get a supply of District paper goods - i.e., route guides, trolley passes, etc.? To
replenish your supply of paper goods, call your order to 817-925-4776; or, e-mail your order to
trolleysw@sbcglobal.net. PLEASE review your inventory of trolley passes and route guides and
order before 12:00 noon on Friday or before a holiday. Supply orders cannot be filled on
weekends or during holidays.
AEAMD TROLLEY SYSTEM OPERATlONS GUIDE – MARCH, 2008                     Page 8
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                         AEAMD TROLLEY ROUTE SERVICE PLAN
                                Route Stops and Sequences


    Red Route                        Yellow Route               Blue Route
    Days Inn Downtown                Quality Inn & Suites       Fairfield Inn
    Lincoln Square*                  Admiral Inn                Hilton Arlington
    Courtyard by Marriott            Crowne Plaza               Wingate Inn
    Country Inn & Suites             Holiday Inn Express        Residence Inn
    Wyndham Arlington                AmeriSuites                Hawthorn Suites
    Howard Johnson Express           Baymont Inn                Candlewood Suites
    Arlington Convention Ctr         Sleep Inn                  SpringHill Suites
    Six Flags Over Texas             Six Flags Over Texas       TownePlace Suites
    AmeriQuest Field                 Visitor Information Ctr    Six Flags Over Texas
                                     Arlington Convention Ctr   AmeriQuest Field
                                     AmeriQuest Field           Arlington Convention
                                                                Ctr
*Service to Lincoln Square commences May 1.