Experience Certificate for Cafe by sci16061


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									McKechnies Assistant Manager – Job Description

General Details


      Support the Manager in all aspects of the day-to-day operations of McKechnies
      Deputise for the Manager in their absence


      Day-to-day running of café
      Management of between 2 and 5 staff members each day
      Total autonomy for running of café in Manager’s absence

Work Pattern

      40 hours per week on a rota, between 7.30am and 6pm
      5 days out of 7
      Weekend working required
      Bank holiday working required


      negotiable, depending on experience


      28 days’ paid holiday
      Staff discount
      Uniform
      Car park space


      McKechnies, 37 Rother Street, Stratford-Upon-Avon

Assistant Manager Job Description         1                            1 February 2011
Key Responsibilities

      Day-to-day running of café
           o Opening and closing the café
           o Cashing up
           o Banking
           o Making supplier orders
           o Receiving deliveries
           o Stock control
           o Day-to-day management
           o Implementing and adhering to policies and procedures
           o Serving customers
           o Preparing food and drink
           o Cleaning

      Customer experience
       Delivering the best customer service possible in all situations, resolving any
       issues or complaints that may arise

      Financial performance
       Assisting the Owners in maximising profit, increasing sales and growing the

      Operations
       Controlling stock, purchases and ensuring waste is minimal so that the business
       is operating as efficiently as possible

      Staff management
       Assisting in recruitment, training and development of staff; resolving day-to-day

      Food hygiene and cleanliness
       Ensuring that safe procedures are being followed and that both the café and
       kitchen are being kept clean and tidy

      Health and safety
       Taking responsibility for health and safety issues whilst in charge

Assistant Manager Job Description           2                                1 February 2011

      5 GCSEs at Grade C and above to include English and Maths

      A Level education or equivalent
      Foundation Certificate in Food Hygiene

Skills and Experience
      One year’s experience as a Supervisor or equivalent
      One year’s experience in catering industry
      Experience of delivering superior customer service
      Leadership skills
      Good numeracy skills
      Ability to motivate others
      Ability to work as part of a team
      Excellent organisational skills
      Excellent communication skills, including strong spoken and written English
      Experience of till work
      Knowledgeable about food hygiene and health and safety issues

      Experience of working in a busy café
      Experience of food preparation
      Previous management experience
      Barista skills

Assistant Manager Job Description          3                             1 February 2011
Personal Attributes
      ‘Hands-on’ attitude – prepared to make cappuccinos and clean down as well as
       performing management tasks
      True customer service ethos
      Flexible
      Shows initiative
      Decisive
      Practical
      Respectful of authority
      Enthusiastic
      Enjoys a challenge and problem solving
      Calm under pressure
      Thorough
      Trustworthy
      Positive attitude
      Physically fit
      Good personal presentation
      Willing to work weekends and bank holidays

      Interest in tea and/or coffee
      Passion for local food
      Keen to develop a management career

Assistant Manager Job Description        4                            1 February 2011

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