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					                                                                                                                                  Action plan for level 4 of the Equality Standard

                                                                                                                         4.1 Leadership and Corporate Commitment
    Task                Requirements                        Checklist                    Evidence needed         Lead responsibility Date expected                               What we will do                                                     Action carried out                   Date achieved
    4.1.1        Use corporate information to    Have corporate guidelines been   Corporate equality monitoring   Heads of Service     31 Mar 2008                  Produce guidelines on equality monitoring                                Guidelines established July 2007               July 2007
(linked with     address adequacy of service       established for information         guidelines documents;                                                                  Get agreed by Cabinet                                               and available on website
    ref 31     area information and monitoring        gathering and equality      Report from corporate equality                                            Draw up a set of targets reflecting what's in service plans,                   Monitoring of all targets on a quarterly
 of service               systems                          monitoring?               steering group assessing                                               equality action plans etc, to have one complete document                              basis began in June 2007               Quarterly reports
    plans)                                       Is there a corporate process in service area monitoring schemes                                                              Get agreed by Cabinet                                       Report to Cabinet on 11 September 2007,           to Cabinet:
                                                     place that assesses the                                                                                                                                                                          4 December 2007                      11 Sep 2007
                                                    adequacy of service area                                                                                                                                                                                                                4 Dec 2007
                                                     information and equality
                                                       monitoring systems?

   4.1.2        Set up system for review of            Is there a system for         Corporate equality monitoring    Heads of Service      31 Mar 2008                       Set up a steering group with key officers                       Corporate Equality Steering Group            June 2007
                 service and employment              examining the impact of        guidelines document, endorsed                                                   Report on the agreed targets to SMG and Cabinet quarterly                        established June 2007
                   monitoring reports by            policies on all the groups                by Cabinet                                                    Liaise with representatives from relevant groups about targets                    All associated info available on line         Ongoing
                designated consultation and       targeted by the action plans?     Report from corporate equality                                                                  and whether they are effective                        CESG agreed with the content of the report    monitoring and
                      scrutiny groups                                                  steering group assessing                                                                                                                              sent to Cabinet. Minutes on website.         reviewing of
                                                                                   service area monitoring schemes                                                                                                                        Written to all local groups inviting them to associate reports
                                                                                                                                                                                                                                             comment on our targets - July 2007
                                                                                                                                                                                                                                               Advert in MM September edition
                                                                                                                                                                                                                                          Wrote to all member of the Citizens Panel
                                                                                                                                                                                                                                         and stakeholders in September and October
                                                                                                                                                                                                                                          2007. This approach was agreed by CESG
                                                                                                                                                                                                                                       in August. All responses have been documented
                                                                                                                                                                                                                                           and sent out. Targets will be changed as
                                                                                                                                                                                                                                                     a result when revised.
   4.1.3           Review targets against         Is implementation of equality       Minute of meeting detailing     Heads of Service        Ongoing                Discuss quarterly reports from Heads of Service of targets            Report to Cabinet: 11 September 2007,         11 September
                 monitoring information and           targets being regularly        review of monitoring reports;                            Quarterly             in service plans. Establish whether any issues have arisen,                        4 December 2007                        2007
                  produce reports for SMG            monitored to identify any        guidelines for assessment                               reporting                  and if so, what measures need to be put in place                                                              4 December 2007
                                                   problems and to ensure that                                                                                                                                                                                                          Ongoing on a
                                                 objectives are being achieved?                                                                                                                                                                                                         quarterly basis

   4.1.4        Prepare reports on progress      Has a system of reporting been      Documentary evidence of             Diversity and        Ongoing                     Steering group to assess monitoring collected                    Report to Cabinet 11 September 2007            The first report
                against policy objectives for     established to inform council      reporting system detailing       Information Officer    Biannually                          by Heads of Service, quarterly.                            List of who was contacted produced           went to Cabinet on
                     Cabinet and audit                    committees?               committee(s) to be informed;                              reporting                Then prepare reports and send to SMG and Cabinet.                           Minutes of CESG online                  11 September
                                                 Have reports been submitted to      circulation list; minutes of                                                                                                                          HR Position Statement produced and            2007, the second
                                                     committees setting out         meetings that have considered                                                                                                                         available on website. Sent to Cabinet on        on 4 December
                                                    progress against target?             monitoring reports                                                                                                                                             31 July 2007.                          2007,
                                                                                                                                                                                                                                          Quarterly reports on monitoring to SMG:
                                                                                                                                                                                                                                                     11 Sept, 4 Dec 2007

    4.1.5      Take on board responses from       Is there a planned process for   Guidelines for review, schedule      LSP Manager           Ongoing              Steering group to decide monitoring review process. Probably            Letter sent inviting all local groups in to      June 2007
(linked with    designated consultation and            review of service and        of meetings with appropriate                              Quarterly                 in line with quarterly reporting by Heads of Service.                  discuss targets sent 2 July 2007
    ref 29      scrutiny groups for revising     employment monitoring reports                 groups                                         reporting               Liaise with HR to discuss specific HR monitoring data.               Advert put in MM September edition so           Sept/Oct 2007
   service      policy objectives and targets    by designated consultation and                                                                                                                                                                  that all interested people know
    plans)                                               scrutiny groups?                                                                                                                                                                    Letter sent to Citizens Panel on 27
                                                                                                                                                                                                                                            September 2007 and Stakeholders on
                                                                                                                                                                                                                                                          4 October 2007.
                                                                                                                                                                                                                                               Report to Scrutiny January 2008
                                                                                                                                                                                                                                                           All responses
                                                                                                                                                                                                                                            All responses have been documented
                                                                                                                                                                                                                                          and sent out. Targets will be changed as
                                                                                                                                                                                                                                                       a result when revised.
   4.1.6           The authority has made                                                 Has a system been              Diversity and      31 Mar 2008                    Establish contacts with representatives from                                Letters sent on 2 July            July 2007 initially
                arrangements for the external                                           established that invites      Information Officer                                       relevant groups. Then send copies of the targets and         Letter sent to Citizens Panel on 27            Waiting for
                   scrutiny of action plans                                        independent external scrutiny of      with Steering                                     at what stage we are against them, annually.                     September 2007 and Stakeholders on              responses.
                                                                                    progress against action plans?          Group                                                                                                                         4 October 2007.                Further contact in
                                                                                                                                                                                                                                            Report to Scrutiny 21 November 2007            September via
                                                                                                                                                                                                                                                 All information available online            Moorlands
                                                                                                                                                                                                                                                Employees invited to comment               Messenger for
                                                                                                                                                                                                                                             Advert in September MM edition for           residents and in
                                                                                                                                                                                                                                                      community comments                     August for
                                                                                                                                                                                                                                                In local press 24 October 2007.          emploees via the
                                                                                                                                                                                                                                              On website 19 October 2007 to 3                 In Touch
                                                                                                                                                                                                                                                          November 2007
                                                                                                                          4.2 Consultation and Community Development and Scrutiny
     Task              Requirements                         Checklist                        Evidence needed              Lead responsibility Date expected                              What we will do                                             Action carried out                  Date achieved
     4.2.1         Consult with designated           Evidence of meetings with           Evidence of meetings with            Diversity and      31 Mar 2008        Establish contacts in relevant community groups. Discuss                        Letters sent on 2 July
(linked with        community, staff and            appropriate groups; agenda          appropriate groups; agenda         Information Officer Ongoing meetings             with them what we are doing and why.                           All responses have been minuted and           December 2007
  refs 5,10,      stakeholder groups about             items on information                items on information                                                                                                                                         documented.
  17, 18,30    what kind of information will be              collection                          collection                                                                                                                                Advert placed in September edition of         September 2007
  of service    collected and the reasons for                                                                                                                                                                                               MM for residents and on the intranet
    plans)                     it                                                                                                                                                                                                                      for employees.
                                                                                                                                                                                                                                           The Citizens Panel were contacted and
                                                                                                                                                                                                                                             interested parties were met with or
                                                                                                                                                                                                                                                          spoken to.

   4.2.2         Circulate monitoring reports     Has a system been established        Details of circulation list with      Diversity and      Ongoing, to tie in       Ensure copies of the reports are sent to relevant groups                  Letter sent 2 July 2007                  July 2007
                  to designated consultation      that ensures receipt and review      timetable for dissemination        Information Officer     with above                                                                             Letter sent to Citizens Panel on 27 Sept 07
                      and scrutiny groups             of monitoring reports by                                                                                                                                                                  and Stakeholders on 4 Oct 07             Ongoing putting
                                                    designated consultation and                                                                                                                                                                Also put in local press in Oct 07          reports online
                                                          scrutiny groups?                                                                                                                                                               All monitoring reports are available online
                                                  Have consultation reports been                                                                                                                                                           and all interested people who respond
                                                             circulated?                                                                                                                                                                       have been provided with a copy

   4.2.3          Undertake a consultation         Have meetings been held with            Notes of meetings with            Diversity and        31 Mar 2008        Ensure all relevant groups are met up with to discuss the reports             Letter sent 2 July 2007 -             December 2007
                  process that demonstrably             designated groups and           designated groups, detailing      Information Officer                                             that they have been sent.                                   awaiting response
               engages designated consultation              organisations?                   the list of attendees        with LSP Manager                                            Effectively minute these meetings                           Document all responses.
                and scrutiny groups in review     Has the process been extended       Assessment report outlining the                                                   Then write a report detailing who the representatives are,          Minute all meetings, then write report
                          process                     to cover consultation with       extent to which the groups are                                                  how they represent their group, what their group is and how                            on it
                                                  service users belonging to those    representative of service users;                                                               that is relevant to the consultation.                 Advert placed in September edition of         September 2007
                                                     groups and organisations?            their capacity to engage                                                                                                                                            MM
                                                   Has the consultation process        effectively in consultation and                                                                                                                   Letter sent to Citizens Panel on 27 Sept 07      Sept/Oct 2007
                                                      demonstrably engaged all        how a scheme to build capacity                                                                                                                            and Stakeholders on 4 Oct 07
                                                       designated groups and                      will operate                                                                                                                               Also put in local press on 24 Oct 07
                                                            organisations?                                                                                                                                                               On Council website 19 Oct to 3 Nov 2007
                                                    Have the capacity and needs                                                                                                                                                           On intranet October to November 2007
                                                      of designated groups and
                                                       organisations to engage
                                                   effectively in consultation been

   4.2.4           Review by designated            Has progress against targets        Minutes of meeting to review          Diversity and        31 Mar 2008              Ensure all relevant group representatives are invited              Continue to keep records of contact        December 2007
                  consultation and scrutiny           been reviewed with all           progress against targets with      Information Officer                               to the meeting. Ensure results against targets are                          with local groups
                 groups of progress against           designated groups and                  list of attendees                                                                 discussed and meeting is correctly minuted.                All people and groups who respond to any
                           targets                        organisations?                                                                                                                                                                 of the adverts or letters have been contacted
                                                   Has composition/participation                                                                                                                                                               either by e-mail, letter, phone or in
                                                    of groups/representatives                                                                                                                                                             person to discuss their views. These have
                                                         been monitored?                                                                                                                                                                                 been recorded.

    4.2.5         Feedback responses on                                               Circulation list with circulation      Diversity and      To coincide with        Ensure SMG and Cabinet have a report of the responses.                            As above                        Ongoing, with
(linked with     monitoring reports to SMG,                                            date(s), record of responses       Information Officer    the above date                 As well as all employees and partners.                      All the information is available online      quarterly reports
  refs 6, 11     Cabinet, employees and to                                                                                                                                                                                                   and reports have gone to SMG and              going online
 of service     Community Strategy partners                                                                                                                                                                                                 Cabinet and copies have been sent to          11 Sept 2007,
    plans)                                                                                                                                                                                                                                   respondants and interested parties.           4 Dec 2007

     4.2.6      Require contractors to supply       Have contractors supplied           Clause in standard contract       Procurement Officer     31 Mar 2008                       Discuss with Procurement Officer                         Monitoring forms are a part of the             June 2007
(linked with    monitoring reports on service       monitoring data on service        requiring monitoring data both                                                                                                                       successful teddering process. They are
   ref 16 of       delivery and take up               delivery and take-up by             for service delivery and                                                                                                                          not mandatory, but we receive a fair
   service                                          race, gender and disability                 employment                                                                                                                                                number.
    plans)                                                    status?                        List of contractors                                                                                                                             Employees are monitored at initial
                                                                                       List of contractors supplying                                                                                                                       application stage and at various points
                                                                                             monitoring reports                                                                                                                                throughout their employment.
                                                                                      Examples of monitoring reports
                                                                                                                                  4.3 Service Delivery and Customer Care
   Task                Requirements                        Checklist                     Evidence needed               Lead responsibility Date expected                                  What we will do                                            Action carried out                  Date achieved
    4.3.1        All service areas are using       Have all service areas got        Documented details of each            Diversity and       31 Mar 2008               Ensure service area monitoring is being effectively               Equality monitoring targets carried out          Ongoing
(links with      information systems and            information systems and         service area level monitoring       Information Officer                                                 carried out.                                   All service plans have equality targets
  ref 9 of    effective and adequate equality   equality monitoring procedures          system - procedure,                                                            Monitor the results quarterly. If any issues arise, look             in them that are monitored quarterly
  service          monitoring procedures                    in place?               monitoring intervals, reporting,                                                        into establishing a new monitoring system.                              and reported against.
   plans)                                       Is service user monitoring data              IT systems                                                                                                                                    The monitoring is paper based and is
                                                adequate for promoting equality                                                                                                                                                                part of the normal performance
                                                              to all?                                                                                                                                                                                 reporting structure

  4.3.2       Procedures are applied across                                        Contractors and partners advised       Diversity and        31 Mar 2008              Ensure the monitoring processes are implemented into               Established in procurement contracts           August 2007
                contracts and partnerships                                          of requirement to comply with      Information Officer                                             the procurement process                            This is being implemented with partners
                                                                                        monitoring procedures           Procuremt Officer                            Ensure partners and contractors undergo the same monitoring                to form a part of the process
                                                                                        Monitoring reports from           LSP Manager                                                    processes as SMDC
                                                                                    contractors on service delivery                                                    Partners are being consulted on their views on the form in
                                                                                        Monitoring reports from                                                            November/December 2007, before being adopted
                                                                                          Verification details

  4.3.3         Service delivery monitoring                                           Monitoring report schedule        Heads of Service         Ongoing                               To be reported on quarterly                                 Reported on quarterly                  First quarterly
                 reports are produced at                                              produced for each service                              Biannual reporting                                                                          Report to Cabinet on: 11 September 2007,       report to Cabinet
               specific and regular intervals                                                     area                                                                                                                                               4 December 2007                    on 11 September
                                                                                     Receipt of monitoring reports                                                                                                                                                                      2007. Second on
                                                                                      at specified intervals noted                                                                                                                                                                      4 December 2007

  4.3.4        Service delivery monitoring      Have service delivery monitoring                                          Diversity and          Ongoing                   Quarterly reports discussed by steering group and             Reports on the website from Cabinet on 11
                reports are circulated to all     reports been circulated to all                                       Information Officer   Biannual reporting                       passed to all relevant groups.                            September , 4 December 2007
               designated consultation and        designated consultation and                                                                                            Make the findings of the steering group available online.       All groups and individuals who have shown      December 2007
                      scrutiny groups                   scrutiny groups?                                                                                                                                                                 interest have been sent a copy of the report
                                                Have summaries of the results of                                                                                                                                                                            report.
                                                 monitoring been published or                                                                                                                                                                Steering group minutes are available
                                                 made available to the public?                                                                                                                                                                      on the Council website.

  4.3.5             Report progress on                                                   Reporting schedule               Diversity and          Ongoing                 Report passed to SMG, Cabinet and then onto relevant             Report to Cabinet on 11 September 2007,       Report to Cabinet
                implementation of service                                           Service level reports available    Information Officer   Biannual reporting                                groups                                                4 December 2007                    on 11 September
               targets to SMG, Cabinet and                                                                                                                                                                                                                                                  2007, 4
              designated consultation groups                                                                                                                                                                                                                                             December 2007

  4.3.6         Use monitoring to assess        Has monitoring information been Monitoring reports from service         Heads of Service         Ongoing                        Review quarterly Heads of Servie reports                  Report to Cabinet on 11 September 2007
              achievements against targets       used to assess the targets in  areas including section detailing         Diversity and      Biannual reporting        Assess the effectiveness of equality targets in service plans          CESG carried out assessment on
                set out in action plans and              action plans?               assessment of target              Information Officer                             and discuss, based on the findings, changes to the targets                    relevance of target
               feedback results into policy       Has assessment based on                 achievement                                                                             Document all changes and reasons                            Targets monitored on a quarterly          December 2007
              review, targeting and revised      monitoring been fed back into  Outcomes of monitoring reports                                                                                                                              basis and are changed as necessary,
                        action plans                policy review process?       used in service area business                                                                                                                                      depending on results.
                                                                                         planning cycle                                                                                                                                      Minutes of CESG where they were
                                                                                 Review by corporate equality                                                                                                                                       discussed available.
                                                                                      steering group with                                                                                                                                Cabinet reports show changes as discussed
                                                                                 recommendations for service                                                                                                                                       with Heads of Services.
                                                                                             areas                                                                                                                                         Interested parties opinions considered
                                                                                   Documentation of service                                                                                                                                Highlight any changes made and why
                                                                                          area review

  4.3.7         Establish inter service area                                         Corporate equality steering         Steering group        31 Mar 2008          Steering group carry out equality assessment on all service areas,    CESG to carry out equality assessments          August 2007
                     scrutiny process                                              group schedule for inter service                                                  assessing performance against service plan targets and equality       on performance and results of service
                                                                                      area equality assessment                                                                        targets as drawn up by group                                  areas against targets
                                                                                      Timetable for assessment                                                                                                                            Timetable set. CESG carried out equality
                                                                                                                                                                                                                                            assessments on performance against
                                                                                                                                                                                                                                                  targets. Produce report.
                                                                                                                                       4.4 Employment and Training
    Task               Requirements                          Checklist                    Evidence needed               Lead responsibility Date expected                                What we will do                                             Action carried out                   Date achieved
     4.4.1   Use existing or adapted personnel     Is the personnel information     Report detailing HR monitoring         HR advisors        31 Mar 2008            Update Application forms to collect monitoring data on               New monitoring forms were agreed by              04 July 2007
 (links with  information systems to provide         system set up/adapted for                   system                                                                        sexual orientation and religion/belief                                  SMG on 4 July.
refs 12, 21, equality data relating to human         providing detailed reports         Check against specific                                                           Continue production of HR Position Statement                  This will provide the Council with information
  28, 31 of    resource targets (recruitment,       relating to equality targets,     capabilities with respect to                                            Capture monitiring information from recruitment, training, grievances,       on all aspects of the equality strands
   service    promotion, training, grievances,        recruitment, reasonable          recruitment, reasonable                                                        disciplinaries, appraisal and exit interview processes              at application, promotion, disciplinary,
    plans)     disciplinary action, appraisal,         adjustments, training,           adjustments, training,                                                                                                                                       grievance and exit.
               dismissal and other reason for       development, retention and       development, retention and
                leaving, retention and equal       progression and equal pay?         progression and equal pay
                                                   Do you carry out an annual          Details of IT hardware and          HR advisors        31 Mar 2008            Ensure this information is provided in HR Position Statement        Employee breakdown figures are reported             Ongoing
                                                    equality analysis or review                 software                                                                                                                                      against on a quarterly basis
                                                     of how many people you             Annual HR review with
                                                  employ: in total? By grade and        sections as appropriate                                                                                                                                The HR Position Statement is
                                                  salary? By hours of work? By                                                                                                                                                                produced annually and provides
                                                   marital status/family status?                                                                                                                                                            the Council with vital information on
                                                   Have capability procedures                                                                                                                                                                           statistics etc
                                                     been reviewed to ensure
                                                      compliance with DDA,                                                                                                                                                               Our report formats have a section where
                                                          RRA, EA etc?                                                                                                                                                                     all new policies/functions must state
                                                                                                                                                                                                                                         the legal implications. This is backed up
                                                                                                                                                                                                                                        with the use of Implications Templates and
                                                                                                                                                                                                                                                Impact Needs Assessments.

   4.4.2       Produce monitoring reports                                                 Monitoring reports               Diversity and       Ongoing                       Produce quarterly reports on data collected                 Reports went to Cabinet on 11 September            Reports to
                 at regular and specified                                               Schedule for circulation        Information Officer    Quarterly                                                                                         2007, 4 December 2007                     Cabinet on 11
                intervals and circulate to                                                 Circulation lists                                    reports                                                                                   The reports will then go to Cabinet on         September 2007,
               designated consultation and                                                                                                                                                                                                          a quarterly basis                    4 December 2007
                      scruting groups

    4.4.3      Use equality data to monitor      Is equality monitoring data being Grievance data from monitoring           HR advisor        31 Mar 2008                                    As per 4.4.1                                                See 4.4.1                         04 July 2007
(links with   use of all personnel procedures        used to assess use of all                   reports
 ref 24 of                                            personnel procedures?         Corporate analysis of procedures
  service                                          Do you monitor all procedures Section in HR equality monitoring
   plans)                                         by race, gender, disability, age,    reports analysing data by
                                                    sexual orientation, religion/       appropriate criteria and
                                                              belief?                detailing any specific equality

    4.4.4     Use of equality data to monitor       Is equality monitoring data     Section in HR monitoring reports        HR advisor        31 Mar 2008                                   As per 4.4.1                                                 See 4.4.1                         04 July 2007
(links with     the number of employees             being used to monitor the          analysing characteristics of                                                          Ensure all areas are monitored as required
 ref 25 of    leaving employment and their             number of employees             employees leaving and why
  service          reasons for leaving?           leaving employment and their        Section analysing turnover of
   plans)                                               reasons for leaving?             employees with details
                                                     Do you carry out equality       indicating any specific equality
                                                    monitoring of "turnover" by                    issues
                                                   race, gender, disability, age,         Include monitoring in
                                                    sexual orientation, religion/             exit interviews
                                                         belief and length of

   4.4.5         Continue to monitor the         Ensure workforce is continually       Section in human resource            HR advisor        31 Mar 2008            Ensure there is a section in the HR Position Statement                 The HR Position Statement provides               HR Position
                workforce against the most        compared against local area          equality monitoring reports                                               showing how the workforce truly reflects the local area - or gives         all this information and is produced              Statement
                recent labour area figures            figures so that it is              comparing workforce                                                                       explanations if it does not                                        on an annual basis                 produced annually.
                                                         representative               profile with local area profile                                                                                                                                                                     Most recently on
                                                                                                                                                                                                                                                                                            31 July 2007.

   4.4.6           Report progress on              Are employment monitoring              Reporting schedule                HR advisor        31 Mar 2008            Provide an annual report on the actions held from the Equal        The annual HR Position Statement went to           31 July 2007
               employment and pay targets           reports being produced at               Circulation list                                                          Pay Review - namely to encourage women to progress up                  Cabinet on 31 July 2007 and is
              to SMG, Cabinet and steering            specified intervals and             Examples of reports                                                          up the career ladder, and ensuring measures are put in                 available to all on the website.
                         group                       circulated to designated                                                                                              place to provide the necessary support/trainng
                                                         consultation and                                                                                                                                                                   Equality targets are reported against          11 September
                                                         scrutiny groups?                                                                                                                                                              quarterly, with the first on 11 September 2007.         2007

                                                                                                                                                                                                                                            Equal Pay Review report to JCC on              4 December
                                                                                                                                                                                                                                    20 November 2007                    2007

    4.4.7        Report on implementation                                        Mintes/report detailing action       Diversity and      31 Mar 2008      Steering group to discuss findings of Equal Pay Review.       Equal Pay review carried out and completed.
(links with   of pay review recommendations                                      on findings of pay review and     Information Officer                  Discuss whether there's been any changes since the Review        CESG agreed the findings and report sent
 ref 13 of                                                                                action taken                                                                        was carried out.                                  to JCC on 4 December 07

    4.4.8       Meet the training needs of    Do you monitor provision and      Section in HR monitoring reports      HR advisor         31 Mar 2008   Use the requirements highlighted in the Performance Appraisals     We monitor the provision and take up of
(links with     employees appropriately        take-up of training courses         detailing training take up                                              and legislation updates to ensure all employees receive          training courses by race, gender and
  ref 26 of                                     by race, gender, disability,       HR resource assessment                                                            the necessary training to do their job                disability. We have recently introduced
   service                                     sexual orientation, age and                  document                                                                                                                       monitoring of the 3 other criteria for job
    plan)                                             religion/belief?                                                                                                                                                  applications, exit interviews and promotions,
                                                                                                                                                                                                                           grievances and disciplinaries etc. Once
                                                                                                                                                                                                                            more data is gathered for the other 3,
                                                                                                                                                                                                                            we will be able to extend data to the
                                                                                                                                                                                                                            take up of training. We have already
                                                                                                                                                                                                                                      begun this process.
                                              Do you conduct a regular audit                                                                                                                                                 The training officer is building up a
                                               of the existing qualifications                                                                                                                                                  list of existing qualifications for
                                                and training needs of your                                                                                                                                                employees that can be updated by using
                                                       employees?                                                                                                                                                        information provided in the Performance

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