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                                 MAY 2010


The college hosted a very successful open house at our Empire State Plaza location in Albany on
March 16. We were joined by many state employees, students, alumni, and a few state

From March 25 to 27, we held the annual All College Conference in Saratoga Springs. It was a
great success, starting with an outstanding Boyer Lecture from the world-renowned futurist
Elliott Masie. Faculty and staff from all corners of the state, and beyond, gathered for three days
of knowledge sharing, networking and governance meetings. This also was an opportunity to
preview the final draft of the college‟s new 2010-15 Strategic Plan, a copy of which is included
in these briefing materials.

During the All College Conference, I hosted breakfasts for new faculty and for all of the alumni
and students currently enrolled in the college. In addition, we held an Empire State College
Authors‟ Reception that showcased 26 authors and 33 published books written by our esteemed
faculty and staff. Overall, it was a productive time for colleagues to collaborate on many of the
relevant topics that are confronting our college.

Our involvement in the SUNY strategic planning process continued until its launch on April 13.
Several of us attended a working group on the Educational Pipeline on March 17 and, as chair of
the SUNY Working Group on Innovative Instructional Opportunities, I am shepherding the
group to come up with creative ways to harness the many initiatives in teaching and learning
across SUNY. This group will generate recommendations and counsel for SUNY, helping them
better integrate teaching and learning within the restrictions of the state‟s economy and local
communities. A copy of the SUNY strategic plan is included in this package.

On April 6, I was pleased to join five outstanding students who received the Chancellor‟s Award
for Excellence from Dr. Zimpher at a ceremony in Albany.

For two weeks starting April 12, a review of the college‟s international programs was undertaken
by an external consultant. The results of this review will inform our direction for international
programs for the next few years.

On April 16, I moderated a panel to discuss the Public Higher Education Empowerment and
Innovation Act at the NYS Political Science Association Meeting which the college hosted in
Saratoga Springs. Panelists included SUNY Vice Chancellor Monica Rimai, Adirondack
Community College President Ronald Heacock, SUNY University Faculty Senate Chairman
Kenneth O‟Brien and SUNY Distinguished Professor Gerald Benjamin.

I attended the grand opening of the new Hudson Valley Community College TEC SMART
facility in the Saratoga Technology and Energy Park on April 21. This new facility will be used

to train students for future careers in semiconductor manufacturing and photovoltaics in
anticipation of the opening of Global Foundries and, additionally, will offer programs in various
green technologies. Empire State College is working hard to make sure it presents a coherent
approach to the educational and work force needs of this important initiative.

On April 22, the President‟s Office welcomed its new director of environmental sustainability
Sadie Puglisi. Ms. Puglisi will work closely with the Environmental Sustainability Committee to
ensure that we become the “greenest” college in SUNY.

I presented an update on the college‟s vision and strategic plan to the Center for Distance
Learning‟s annual conference April 23. The following morning, I traveled to New York City for
the Harry Van Arsdale Jr. Center‟s Electrical Industry‟s Annual Scholarship Breakfast Awards

We were pleased to host SUNY Senior Vice Chancellor of Operations Monica Rimai on April
30. It was her first visit to our institution and the timing was critical for us to provide Monica
with a historical perspective of SUNY's funding of the college over the past decade, explain our
economic business model, and make a strong case for how our institution can play a vital role in
the state's economic recovery while meeting the demands for higher education among adult

On May 10, we hosted a special public lecture and alumni event at SUNY Optometry in New
York City. The presentation “Lost and Found” by Dr. Sharon Meen described how links have
developed in recent years between the town of Themar in eastern Germany and the families who
fled to North America during the Nazi years.

In the reports that follow, you will find information related to almost every office and geographic
region of the college. As usual, we will be pleased to respond to any questions, comments or
suggestions you have based on your reading of these reports.

                             OFFICE OF ACADEMIC AFFAIRS


The Office of Academic Affairs (OAA) is taking steps to more fully meet the needs of all
academic centers within the college. To that end, OAA created under the leadership of Interim
Provost Hugh Hammett, three new vice provost positions. The Provost Council includes the vice
provosts and assistant vice president, Tai Arnold.

Dr. Marjorie Lavin assumes the position of associate VPAA and vice provost for academic
development with responsibility for academic offices in the Coordinating Center and for college-
wide initiatives such as labor management, Middle States Commission on Higher Education
relationships, policy development, coordination of faculty hiring, and for faculty development
and scholarship, and a shared role in professional employee affairs, adjunct faculty affairs and
appropriate governance roles.

Dr. Deborah Amory, formerly dean of the Central New York Center, assumes the role of interim
associate VPAA and vice provost for regional centers and networked learning. Her duties
include oversight of the seven regional academic centers and community college partnerships;
plus a key strategic role in faculty affairs; and a shared role in professional employee affairs,
adjunct faculty affairs and appropriate governance roles. (Dr. Nikki Shrimpton will assume the
role of interim dean of the Central New York Center.)

Dr. Meg Benke, formerly dean of the Center for Distance Learning, assumes the role of interim
associate VPAA and vice provost for global and online learning. Her duties include oversight of
CDL, CGP, CIP and HVACLS and corporate and community relations; plus a key strategic role
in learning environments and resources, and a shared role in professional employee affairs,
adjunct faculty affairs and appropriate governance roles. (Dr. Thomas Mackey will assume the
role of interim dean of the Center for Distance Learning.)

Patricia Myers, formerly assistant to the provost, assumes the role of director of collegewide
student affairs. This is a newly created office of the college and addresses overarching student
affairs issues. The director acts as resource to staff and faculty on student issues particularly
focused on conduct, grievances and appeals. The overall responsibilities include judicial affairs,
student grievances, threat assessment, academic appeals, student award programs, student
fellowships, liaison to student service professionals and liaison to the Student Affairs Committee.

Middle States Reaccreditation

The college has had its accreditation reaffirmed by the Middle States Commission on Higher
Education. The reaffirmation came after the college completed a self-study, submitted a report,
and was visited by representatives of the Middle States Commission on Higher Education. On
March 4, the commission reaffirmed the college‟s accreditation and commended it for the quality
of its self-study process and report. A periodic report will be due in five years. The next self-
study evaluation will be in 2019-2020.

Chancellor‟s Award for Student Excellence

Five SUNY Empire State College students received a 2010 Chancellor‟s Award for Student
Excellence from State University of New York Chancellor Nancy Zimpher on April 6. Those
honored were Debra Alimentato, a Genesee Valley Center student; Elizabeth Coco, a student at
the Northeast Center; Cristy Dwyer, a Center for Distance Learning student; David Eichorn, a
student at Central New York Center; and Shelly Stam, a Genesee Valley Center student. The five
were among 228 chosen from SUNY‟s 64 campuses across New York. Festivities included
morning activities in Saratoga Springs at the college‟s Coordinating Center and the awards
presentation in Albany.

All College Conference

The 2010 All College Conference was March 24-26. About 650 people attended this year, the
largest All College Conference in the history of the college. Elliott Masie delivered the Ernest L.

Boyer Sr. Family Lecture Series keynote address, titled “Social Learning Explored.” As part of
this presentation, Masie interviewed two Empire State College alumni, Edward Bevan, vice
president of Brand Systems Strategy at IBM and Brenda Breslin, director of the Bureau of
Computer Systems Development for the New York State Department of Health, internationally
renowned faculty member David Starr-Glass of Jerusalem and President Alan Davis. The latest
technology was integrated into the presentation: Starr-Glass was brought in on Skype and
Twitter was used to allow the audience to ask questions of Masie during the presentation.

The Book Authors‟ Reception was a new event this year with 26 authors showcasing their works
published in the last two years. There were 44 concurrent workshops over five sessions and 18
poster sessions. In addition, Mentor Ian Reifowitz presented the Susan Turben Faculty Lecture,
“Barack Obama‟s Narrative of American History and the Cultivation of a Transethnic American
National Identity.”

Faculty Development Funds

The third quarter ends the final cycle to allocate faculty development funds. This year, $200,000
was distributed to 162 faculty to conduct research, engage in creative activities, or attend or
present at national and international conferences. To better inform faculty about these
opportunities, a faculty development opportunity brochure has been developed.

Individual Development Awards for Professionals

The third quarter also ends the final cycle to allocate the UUP Joint Labor-Management
Individual Development Awards. This year, $27,000 was distributed to 43 faculty and
professional employees. This award allows funds to be allocated to part-time faculty and
professional employees.


The Empire State College Foundation awards were given at the Awards Dinner at All College.
This year‟s recipients were: Judith Gerardi for Excellence in Full-time Mentoring, David Starr-
Glass for Excellence in Part-time Mentoring, Bernard Smith for Excellence in Professional
Service and Carol Petrie for Excellence in Support Service. In addition, the Susan H. Turben
Award for Faculty Scholarship was given to Nataly Tcherepashenets.

Student Clubs and Organizations

The Senate approved a new policy presented by the Student Affairs Committee to create, for the
first time ever, student clubs and organizations recognized by the college. This recognition will
allow the students to apply for student activity funds.

New Faculty

Dr. Betul Lus has joined the Center for Graduate Programs. Dr. Lus earned her Ph.D. in
Industrial Engineering and Operations Research from the University of Massachusetts Amherst

as well as a Master of Science from Bogazici University in Istnabul, Turkey. She most recently
served as a research associate for John M. Olin Business School at Washington University in St.
Louis. Dr. Lus has joined the M.B.A. faculty as the Decision Science instructor.

Dr. Ruifang Hope Adams has joined the Center for Graduate Programs as the Information
Systems faculty member. Dr. Adams earned her Ed.D. from Idaho State University and a Master
of Science from the University of Utah. She most recently served SUNY Empire State College
as a lead instructional technologist.

College Professor of Adult Learning and Mentoring

Alan Mandell has served on an advisory board on the CAEL/Lumina-sponsored Prior Learning
Assessment (PLA) research project dealing with the relationship between academic persistence
and PLA, research in which Empire State College participated. The CAEL report, “Fueling the
Race to Postsecondary Success: A 48-Institution Study of Prior Learning Assessment and Adult
Student Outcomes” by Rebecca Klein Collins, was published during this quarter. This research
supports the legitimacy of PLA as a meaningful tool for student persistence and the expansion of
PLA as a key adult learning practice.

Dr. Mandell continued in the role of facilitator of an online discussion of PLA, sponsored by
CAEL. He is a member of the academic advisory committee for the Heavin School of Thomas
Edison State College and has been named to the editorial board for “Progressio: South African
Journal for Open and Distance Learning Practice.”

The Child Welfare Organizing Project in New York City, a self-help advocacy organization for
parents involved with the public child welfare system, has invited Dr. Mandell to be on the
advisory board for its program, Road to Success.

Center for Mentoring and Learning

The center held four professional development programs during this quarter for faculty. The
program for new mentors in graduate programs was focused on advising students in the M.B.A.
and M.A.T. programs. The new undergraduate mentors were provided workshops on assessment
of prior learning and working with challenging students.

The second of three new mentor orientation residencies was held at the Northeast Center in
Latham. These two-day residencies allow for intensive sessions with new mentors and include
topics such as the faculty review process, library and learning resources, degree planning and
writing evaluations.

Women‟s Residency

The theme for the Women‟s Studies Residency 2010 held in March was Women on the Move:
Activism, Revolution, Transformation. Barbara Nevergold and Peggy Bertram, authors of “Go,
Tell Michelle: African American Women Write to Michelle Obama” were the keynote speakers.
A sample of workshop topics included Women, Activism, Identity and the Internet led by Lisa

D‟Adamo-Weinstein, Lebanese Women in Transition led by Deborah Smith and Francesca
Cichello, Unsung Heroes: The Women and Children Behind the Civil Rights Movement led by
Sheila Aird, Avonne Alzate and Patricia Isaac, and Black Women ARTists As Activists led by
MaryNell Morgan.

Academic Review

The following table shows the number of individual degree programs approved for
undergraduate students within each of the college‟s areas of study for the third quarter of the
2009-2010 academic year.

                  Degree Programs Concurred by Undergraduate Area of Study

               Undergraduate Area of Study         January-March 16, 2010
               The Arts                                            20
               Business, Management and Economics                 229
               Community and Human Services                       167
               Cultural Studies                                    38
               Educational Studies                                 14
               Human Development                                   36
               Historical Studies                                  22
               Interdisciplinary Studies                           58
               Labor Studies                                         7
               Science, Math and Technology                        61
               Social Theory, Structure and Change                   3

               Grand Total                                                 663

Degrees Awarded During the Third Quarter of the 2009-10 Academic Year

The following tables display the number of degrees granted by the college during the third
quarter (Jan. 1, 2010 through March 31, 2010) of the 2009-10 academic year. The three tables in
the report denote the number of undergraduate degrees awarded by centers, the numbers of
degrees awarded by undergraduate area of study, and the number of degrees awarded by
graduate program area of study.

                     Table 1: Undergraduate Degrees Awarded by Center

                                        Associate           Bachelor’s                 Total
          Center/Program               N        %           N       %              N           %
Genesee Valley                            9         6.4       38        7.7         47           7.4
Metro                                    16       11.4        52      10.5          68         10.7
Long Island                              10         7.1       38        7.7         48           7.6
Central New York                         10         7.1       44        8.9         54           8.5
Hudson Valley                             1         0.7       27        5.5         28           4.4
Van Arsdale                              21       15.0         0        0.0         21           3.3
Northeast                                14       10.0        40        8.1         54           8.5
Niagara Frontier                          9         6.4       33        6.7         42           6.6
Center for Distance Learning             50       35.7       204      41.4         254         40.1
International Programs                    0         0.0       17        3.4         17           2.7
                 Total                  140        100       493       100         633          100

                 Table 2: Undergraduate Degrees Awarded by Area of Study

                                                      Associate        Bachelor’s         Total
                     Area of Study                    N     %          N      %          N    %
The Arts                                                2     1.4        30      6.1      32 5.1
Business, Management and Economics                     30 21.4          174    35.3      204 32.2
Community and Human Services                           26 18.6          110    22.3      136 21.5
Cultural Studies                                        2     1.4        28      5.7      30 4.7
Educational Studies                                     2     1.4        10      2.0      12 1.9
Human Development                                       6     4.3        39      7.9      45 7.1
Historical Studies                                      1     0.7        14      2.8      15 2.4
Interdisciplinary Studies                              31 22.1           31      6.3      62 9.8
Labor Studies                                          21 15.0            1      0.2      22 3.5
Science, Math and Technology                           19 13.6           46      9.3      65 10.3
Social Theory, Structure and Change                     0     0.0        10      2.0      10 1.6
Total                                                 140    100        493     100      633 100

                       Table 3: Graduate Degrees Awarded by Program

                             Area of Study                Freq.        %
                 Arts in Teaching                                  0         0.0
                 Business Administration                          13       54.2
                 Business and Policy Studies                       0         0.0
                 Labor and Policy Studies                          0         0.0
                 Liberal Studies                                   5       20.8
                 Social Policy                                     6       25.0
                 Total                                            24        100

Center and Program News

Center for Distance Learning

On March 11, the center held a ribbon-cutting ceremony and community open house to celebrate
the opening of the college‟s newest building and home of the Center for Distance Learning at
113 West Ave. President Davis and SUNY Chancellor Nancy Zimpher presided over the
ceremony of the state-of the-art- LEED-certified (Leadership in Energy and Environment
Design) building. The energy-efficient building is an all-college resource with the latest
technology, conference and meeting rooms, informal gathering places, and administrative and
faculty offices. The technology at the center features high-end video conferencing and
teleconference and presentation technology, which allows connectivity using a range of devices,
including laptops, DVDs and iPods.

The Nursing Program completed articulation agreements with the following institutions:
Genesee Community College, Memorial School of Nursing, Samaritan Hospital School of
Nursing, Cayuga Community and Suffolk County Community College.

Former CDL Dean Meg Benke and Faculty Senate Chairman Phillip Ortiz participated in the
SUNY Chancellor‟s Strategic Planning Group of 2010 with visits conducted around the state.

The Center for Distance Learning‟s Office of Academic Support kicked off its new “Course
Assistant” pilot program in the January 2010 term. This unique program embeds a peer tutor
into sections of CDL courses often challenging to new students such as statistics, calculus,
human biology, algebra and psychology. More than $78,000 in federal work study funding has
been procured for the students serving as course assistants.

The Office of Student and Academic Services now has an RSS feed (RSS stands for Really
Simple Syndication. RSS is the format for distributing news and other Web content in a
powerful way to reach new audiences). This feed has regularly updated information about
important dates and items for students. It is broadcast to students through our Twitter account,
linked to CDL‟s Facebook account.

In a study of the new instructor training experience, the Office of Student and Academic Services
found that 87 percent of our new instructors felt prepared for teaching in their first term here at
CDL. The 40 percent response rate to our survey showed that 75 percent viewed the training as
positively affecting their preparedness to teach. Overall, 92 percent were satisfied with their
training experience.

The Center for Distance established a new “book club” colloquia which focuses on issues related
to scholarship and publishing. This successful series features guest speakers from such
institutions as SUNY Press and Wichita State University and engages faculty and professionals
in monthly conversations about the research and publication process.

In January, Interim Dean Thomas P. Mackey‟s article was accepted by the College and Research
Libraries Journal, one of the top peer-reviewed journals in the field of library and information

science. He co-authored the manuscript, “Reframing Information Literacy as a Metaliteracy,” in
collaboration with Trudi E. Jacobson from the University at Albany. Mackey and Jacobson also
received acceptance for a position paper about metaliteracy for the Information Literacy
Research Seminar to take place at the International Conference on Conceptions of Library and
Information Science (CoLIS) 2010 in London, England.

Mentors Al Lawrence and Jim Savitt were presenters at the Fourth Annual Homeland Defense
and Security Higher Education Consortium Summit at Georgetown University in Washington,
DC. Their presentation was titled “The Case Study Method as a Teaching Tool in Homeland
Security and Emergency Management.”

Mentor Val Chukhlomin presented at the Swinburne University of Technology in Melbourne,
Australia, on March 9. The presentation was “Delivering American Degrees in Australia Online:
Is it for real?”

A paper authored by mentors Carol Carnevale, Betty Lawrence and Susan Oaks was accepted at
the Third Annual Forum on E-Learning Excellence in the Middle East. The paper is titled
“Second Life: A New Dimension for Learning.” Lawrence and Oaks presented at a conference
held Feb.1-3 in Dubai, UAE. While in Dubai, they also presented “Tools for Online
Collaboration” at the American University at Sharjah.

Associate Dean Shelley Dixon and Mentor Jim Savitt presented a workshop titled “Pursuing a
College Education in Emergency Management” at the 2010 Winter Conference of the New York
State Emergency Management Association in Syracuse on Feb. 10.
Ken Charuk has joined the SUNY Directors of Online and Distance Learning (DOODLE) group
as the College‟s representative. This group consists of representatives from both two- and four-
year colleges and helps provide policy and technical guidance within SUNY. Charuk is
participating on the DOODLE sub-committee investigating „alternative‟ course management
systems as a possible successor to ANGEL.

Mentor Deborah Smith is host of “World Traveler” (2009-2010) podcasts on independent travel
for students, faculty and community of Empire State College and The College of Saint Rose on
Saint Rose Internet Radio. Assistant Area Coordinator Jude Nordhoff of CDL also contributes to
this radio show.

Mentor Nataly Tcherepashenets‟ book review, “Learning Cultures in Online Education,” was
accepted for publication in the International Review of Research in Open and Distance Learning,
Athabasca UP.

Mentor Desiree Roberts had two articles published in the Albany Times Union: “Sweet Victory”
on Jan. 31 and “Shopping Spree” on March 21.

Professional employees Karen LaBarge and Craig Lamb along with student assistant Theresa
Vamvalis presented an Elluminate session for students highlighting academic support and
student services.

Center for Graduate Programs

The Center for Graduate Programs faculty mentors interacted with 228 students at the spring
residency. Student evaluations highlighted the benefits of the blended approach to online
learning. They remarked that the residency atmosphere rejuvenated them.

Master of Business Administration faculty held a focus group to discuss the appropriateness for
an exclusive “M.B.A. for M.D.s.” Those in attendance included physicians and representatives
from health care facilities, the New York State Department of Labor, SUNY Business and
Economic Development Group, Provost Hugh Hammett and President Alan Davis.

The Graduate Dean's Advisory Board met in Saratoga Springs this quarter. President Davis
welcomed the board and gave an overview of the history and current programs of the Center for
Graduate Programs. The mission of this group is to serve as a guide to the graduate dean of
Empire State College in his endeavors to meet the objectives of the college mission, Vision 2015
and overall strategic plan.

Center for International Programs

On Jan. 22, Leigh A. Rider, assistant public affairs officer at the United States Embassy in
Tirana, was a guest speaker at our Tirana site. She spoke to a group of students and faculty
about life as a woman diplomat.

On Feb. 23, as part of the Career Forum, a Coca-Cola Day was held. The day included several
presentations on the history of the company and its values and human resource policies. The
main speaker was Luca Simonassi, director of the Commercial Division, accompanied by
Vojsava Gjergaj, regional director for human resources.

As part of a series of faculty development activities, David Starr-Glass presented workshops on
the research process. The college recognized him by honoring him with the Empire State
College Foundation award for his outstanding performance as a part-time mentor. In addition, he
was named Scholar Across the College for 2010-2011.

Mentor Silvia Chelala participated in a round table with Chilean faculty who are teaching for the
first time online. The round table was in Spanish and it was through the SUNY Learning
Network. It is a new initiative between a technical institution in Chile and SUNY.

Tanweer Ali was instrumental in the founding of the Prague Sustainable Finance Roundtable, a
group of professionals focusing on issues of environmental sustainability and social
responsibility in the financial sector.

Max Hilaire‟s scholarly engagement as a political commentator and analyst included two
interviews with NPR affiliate WYPR on “Assessing President Obama‟s First Year in Office,”
and “A Review of the International Response to the Haitian Earthquake.” He also submitted an
amicus brief to the International Criminal Court (ICC) to delay intervention in the post-election
violence in Kenya.

Following his recent fellowship at the Bogliasco Foundation‟s Ligurian Study Center (Bogliasco,
Italy), Eric Zencey has now been invited to join the advisory board of the sponsoring
organization, Instituo Visao Futuro. He also has been invited to join the advisory board of Gross
National Happiness USA, a Vermont-based organization.

Our partner institution Universidad APEC in the Dominican Republic has shown strong
commitment to the development of the program by appointing a full-time local coordinator,
Yohanny Estrella. Her presence in that position, for just over a month, is already showing some
results from her marketing efforts and enrollment is expected to grow steadily.

Central New York Center

The first alumni/student event of the spring was held on Feb. 6. The exhibit of student
photography was a culmination of the study, “Visualizing Ecosystems,” by Mentor Alan
Stankiewicz and Interim Dean Nikki Shrimpton.

Dr. Julie Gedro presented two papers, “The Lavender Ceiling Atop the Global Closet: Lesbian
Expatriates” and “Five HRD Professors Discuss Wilson's Thai Bar Girls” at the Academy of
Human Resource Development International Conference in the Americas in Knoxville, Tenn.
At the same conference, Dr. Gedro and Affirmative Action Officer Mary Morton presented the
workshop, “Workplace Civility.”

Genesee Valley Center

Throughout the month of January, the center organized a “Celebration of Diversity” by
conducting several programs and activities. Faculty, staff, students and alumni organized
programs including an Alumni Student Association-sponsored LGBT Networking Event
attended by 175 students, alumni and friends The celebration concluded with our 18th annual
Diversity Residency, which was attended by 50 students, alumni, faculty and staff.

On Feb.17 and 18, the center held its annual Festival of Ideas. This two-day event featured
presentations by faculty and staff from the Genesee Valley Center and its units.

The Genesee Valley Center Alumni Student Association (ASA) teamed up with the Monroe
County Library System for the National Endowment for the Arts “Big Read” from January-
March 2010. This national program provided tremendous opportunities for students and alumni
who worked on various literacy programs in the community. This included sharing books with
organizations serving homeless populations to encourage book groups for the homeless.

On March 9, the ASA hosted the second in a series of three lectures as part of our Historical
Voices Lecture Series. Wayne Willis, a Scholar Across the College, delivered a presentation
titled, “A New Deal for the 21st Century? The Obama Presidency in Historical Perspective.”
The lecture was video streamed to the entire college community.

On March 28, Adele Anderson and Elizabeth Clark hosted a Women‟s History Month Program
titled, “A Century of Appreciation.”

The center participated in Recycle Mania for a second year. Activities included a book drive for
the Romeo Book Exchange at the center and a Career Conversation Program on Green

The Harry Van Arsdale Jr. Center for Labor Studies

In January, the center hosted a delegation of the All-China Federation of Trade Unions (ACFTU)
from Hubei Province, who were treated to a discussion titled "Social Bargaining and Marginal
Productivity as Wage Determinants" led by Dr. Moshe Adler, adjunct associate professor of
Business, Management and Economics at the Van Arsdale Center and the Center for Graduate
Programs. The center co-hosted a local book party for Dr. Adler, who‟s “Economics for the Rest
of Us” was published by the New Press.

Adler joined other adjunct faculty members Katherine Spaulding and Howard Harrison to
discuss their experiences at the Van Arsdale Center in a presentation titled, “Teaching
Economics to Workers" at a panel chaired by Van Arsdale Center Dean Michael Merrill, at The
Left Forum conference March 21. Drs. Adler and Merrill also were featured members on a
March 26 panel at the 2010 United Association of Labor Educators (UALE) conference in San
Diego on "The Role of Power in Wage Determination."

Dean Merrill published two articles this spring in prestigious peer-reviewed journals of labor
history and labor studies. His "Even Conservative Unions Have Revolutionary Effects: Frank
Tannenbaum on the Labor Movement," appeared in the spring 2010 issue (#77) of “ILWCH:
International Labor and Working-Class History” published by Cambridge University Press.

Staff and faculty at the center participated in a two-day retreat in January. The topics of
discussion included how to address student concerns, ensure greater student success and enhance
the quality of work life for faculty, both regular and adjunct, and professional staff. The retreat
was an inspiring and productive experience for everyone. Similar discussions on related themes
had already occupied faculty and staff at semi-annual start of term faculty meetings and monthly
center meetings. The opportunity to discuss these issues over the course of many hours was
particularly appreciated. The center plans other initiatives to follow up on the suggestions made
at and emerging from the retreat.

Hudson Valley Center

Linda Hamell, the Hudson Valley Center‟s director of academic support, hosted three Elluminate
sessions to provide support to students in the writing of an annotated bibliography and a research
paper. Students who logged into these sessions learned how to navigate the online library and
conduct effective searches for appropriate, peer-reviewed articles for their research topic.
The center‟s new Creative Writing Club, which has 10 active student members, meets once a
month and has a blog (“ESCHVC Writes”) to which students regularly post their creative work.
The HVC Creative Writing Club also participated in the National Day of Writing, sponsored by

NCTE (National Council of Teachers of English), and several students posted their creative work
on the NCTE writing gallery.

Long Island Center

In February, the Long Island Center held a successful faculty retreat at the Banbury Center in
Cold Spring Harbor. The goals for the meeting were to re-energize the faculty, create a primer
for policy and training, create center objectives, and develop a response to the Next Generation
Faculty Report. The results of the retreat led to key initiatives within the center including
technology upgrades, a centralized calendar and use of the Long Island database as a depositary
of important documents.

Current students attended a “Breakfast with the Dean” in March. The event gave the students an
opportunity to share their Empire State College experiences, obtain an update on the strategic
vision for the college and learn about new programs for 2011.

Mentor Yvonne Murphy's first manuscript, “Aviaries,” won an award from Carolina Wren Press
of Durham, N.C. The manuscript, chosen from a field of 12 finalists, is being published in
January 2011.

Toni Raiten-D'Antonio authored two successful self-help books, “The Velveteen Principles” and
“The Velveteen Principles for Women.” published by Health Communications Inc.
 She was the keynote speaker at the Tenth Annual Complementary Therapies Conference in
Albany, N.Y., on March 22.

Metropolitan Center

On Feb. 23, the Metropolitan Center entered into an agreement with Per Scholas, a nonprofit
organization committed to breaking the cycle of poverty by providing education, technology and
economic opportunities to individuals, families and communities. The Memorandum of
Understanding, signed by Plinio Ayala, Per Scholas president and CEO, and Hugh B. Hammett,
interim provost and vice president for academic affairs at Empire State College, establishes a
partnership between the organizations opening the door to higher education opportunities to
individuals that Per Scholas serves.

On March 18, the center hosted “Professional Licensure in Social Science – A Discussion with
Marsha Wineburgh, DSW” on the latest trends and careers in social services, and the impact of
these changes for students entering the field. Dr. Wineburgh was the state legislative
chairwoman of the New York State Society for Clinical Social Work as well as national
legislative chairwoman and past president of the American Association for Psychoanalysis in
Clinical Social Work. Thirty-five students attended.

Mentor Alan Mandell co-wrote a new piece on mentoring with Central New York colleague Lee
Herman, “Mentoring: When Learners Make the Learning,” published in Mezirow and Taylor‟s
edited “Transformative Learning in Practice: Insights from Community, Workplace and Higher
Education” (Jossey-Bass 2009). Dr. Mandell and Xenia Coulter„s review of Charles Muscatine,

“Fixing College Education: A New Curriculum for the 21st Century,” was published in the
newsletter of the Adult Higher Education Alliance.

Betty Wilde-Biasiny gave a presentation of Mural: "The Museum for Art and the Environment"
at the College Art Association Annual Conference held Feb.10-13 in Chicago. This mural was a
4 foot by 8 foot graphic/pictorial presentation of three student projects from the CDL course that
she designed in Museum Studies.

Lucy Winner completed (and co-produced, with Katt Lissard) the short film “The Contamination
Waltz -Winter/Summer Institute.”

Marnie Evans, with Nan Travers and Amanda Treadwell, presented “Researching Critical
Factors Impacting PLA Programs: A Multi-Institutional Study on Best Practices” at the CAEL
webinar on Jan. 20 with100 participants logged on.

Victoria Vernon published the article “Marriage: for love, for money…and for time?” in
“Review of Economics of the Household” online at in January.

On March 4, Deborah Noble of the Metropolitan Center conducted an alumni/student event,
Graduate School Planning. The evening of presentations and discussion included preparing for,
choosing and applying to graduate school, as well as other possibilities beyond graduation.
About 30 alumni and students participated.

Northeast Center

The Northeast Center hosted the Richard Mattox Public Policy Lecture on March 16. More than
60 students, alumni and their guests came to the New York State Museum to hear the Honorable
Linda Tarr-Whelan, former U.S. ambassador to the U.N. Commission on the Status of Women,
deliver a speech on women and leadership.

Mentor Karen Garner of the Saratoga Unit presented a paper titled "U.S. Global Gender Policy in
the 1990s" at the Transnational Feminisms Conference in Manchester, UK in December 2009.
Dr. Garner also received a Sallie Bingham Research Grant from Duke University Library in
March 2010.

Mentor Wayne Ouderkirk of the Saratoga Unit participated in the "Working Group on Energy
and Sustainability" that is part of the SUNY chancellor's strategic planning effort.

Mentor Mike Andolina, of the Johnstown Unit, was appointed to the St. Mary's Hospital
(Amsterdam) Ethics Board.

Niagara Frontier Center

On Jan. 22, the Niagara Frontier Center hosted its first Student Showcase, an evening of student
exhibitions, performances and demonstrations. A large audience of family, friends, faculty and

staff enjoyed the work of more than 25 students in Creative Writing, Drawing, Multimedia
Storytelling, Principles of Film Making, Web 2.0 and Flash/Dreamweaver.

The Niagara Frontier Center held monthly literary events throughout the first quarter of the year.
Students, alumni and members of the community read their work in an “open mic” setting.

Mentor James Maurino presented his research paper, "Addressing the Current and Future Needs
of Racial, Ethnic, and Sexual Minorities and Care in Hospice Settings" at the Columbia
University conference "Unequal before Death" on March 20. The conference held at the New
York City campus of the university, addressed a number of concerns about death and end-of-life
care and the disparities that exist.

Mentor Bob Gerulat authored three new books, published by Moose River Publishing, Buffalo,
N.Y.: “Beating the Odds: Practical Advice for Entrepreneurs,” “How to Create a Custom
Business Plan: An Easy to Follow Guide for Entrepreneurs,” and “How to Create a Custom
Business Plan Workbook.”



The Office of Enrollment Management started the new year with a few staffing changes.
Jennifer D‟Agostino was welcomed as the interim assistant vice president for enrollment
management, while Dr. Hugh Hammett serves as interim provost in the Office of Academic
Affairs. Tina Massa was promoted to assistant director of admissions overseeing the
management and day-to-day operations of Admissions. Lyndsey Ciotoli was promoted to
recruitment/outreach specialist filling the position vacated by Susan McFadden who moved to
the Office of Communications and Government Relations as special events coordinator for the

Even though applications across the college are down 4.9 percent compared to last year,
enrollments prove to be strong. We achieved 100 percent of our March target registering 4,578
students for 33,766 credits in comparison to last March of 4,630 students for 32,745 credits. At
the end of March, we have reached 29 percent of our target for the May term. We have
registered 1,436 students for 11,493 credits in comparison to last May of 1,385 students for
10,714. We have reached 91.36 percent of our target year to date for 2009-10. The May
registration period ends on May 14.

The Empire State Plaza office continues their efforts to promote the college offering workshop
sessions on various topics in Communication Strategies in the Workplace, Public Speaking for
Professionals and Career Trends presented by our faculty and staff as well as outside experts.
Workshops are very well received by the Plaza community.

Traditional Marketing

Several marketing projects were completed during this time period for our undergraduate
programs. These included:

      A January/February promotion for the centers, units and CDL. The promotion included
       newspaper ads in the major newspapers across the state as well as Traffic and Weather
       sponsorships on several stations, including 1010 WINS in NYC. Due to excellent
       pricing, we also ran 400 television commercials in Staten Island and 400 commercials in
      Banner ads were placed in seven major newspapers around the state for a period of three
       weeks starting mid-March to help generate leads for CDL while we optimize search
       engine marketing.
      A postcard was sent to graduating students at Kingsborough Community College
       announcing our new Pathways Program. Posters were created for Staten Island hospitals
       promoting the college‟s undergraduate programs.
      Military ads were placed in base newspapers in Norfolk, Colorado, Ft. Drum and San
      New television commercials are being created for May and fall advertising.
      The second postcard featuring Olympic luger Tony Benshoof ‟08 (below) was sent to
       46,598 prospective students. As of April 16, we‟ve received 212 phone calls from this

Web Marketing

Paid Search Campaigns

As part of the ongoing reorganization of paid search campaigns, several new campaigns were
launched in March. These campaigns are specifically to support CDL recruitment efforts and
currently drive prospects to new landing pages, one for online degrees in general, and others
specifically for degrees in business, community and human services, and health care
management. These new landing pages, as well as a few others, are now being hosted at To improve the ability to track campaign and landing page performance and to
reinforce the fact that we are a legitimate higher ed institution, all future landing pages will be on
this domain and those currently on “.com” domains will be moved as soon as possible. With the
launch of new campaigns and some adjustments in budgets and bidding strategies, the number of
leads from paid search is steadily increasing. A notable increase has come from taking some of
our best-performing ads in New York state and expanding nationwide.

E-mail Campaigns

In February, the fourth in a stream of dormant lead e-mail campaigns was launched. Compared
to previous efforts, campaign No. 4 showed dramatic improvements in click-through rates (see
chart that follows). Much of the improvement can be attributed to using a well-designed HTML
e-mail with clear calls to action. The same approach to e-mail design has started with other
follow-up campaigns in order to improve our lead nurturing and management.

Dormant Lead No. 4 E-mail Design

E-mail statistics from campaigns No. 3 and No. 4, illustrate the dramatic improvement in click-
through rates resulting from a clean design with clear calls to action.
                                                                                    Opened Click
 Campaign 3        Delivered    Opened       Clicks       Open Rate    Click Rate   Rate
 Centers           16,182       2,029        14           12.54%       0.09%        0.69%
 CDL               21,226       2,320        21           10.93%       0.10%        0.91%
 CNY               4,917        643          18           13.08%       0.37%        2.80%
 Total             42,325       4,992        53           11.79%       0.13%        1.06%

                                                                                    Opened Click
 Campaign 4        Delivered    Opened       Clicks       Open Rate    Click Rate   Rate
 Centers           17,650       2,353        659          13.33%       3.73%        28.01%
 CDL               25,379       2,508        771          9.88%        3.04%        30.74%
 CNY               5,386        713          187          13.24%       3.47%        26.23%
 Total             48,415       5,574        1,617        11.51%       3.34%        29.01%

                   Delivered    Opened       Clicks
 Difference        14%          12%          2951%

Web Analytics

We have started to make greater use of Web analytics to track campaign performance and track
lead sources. Banner ads launched in March led to nearly 600 landing page visits, with a
conversion rate of just over 2 percent, a good rate for this more passive form of online
advertising. In the future, we will be able to use these results to determine what channels and
sources provide the best return on investment. Another tracking improvement made in March is
the capturing of more lead source details in the CRM. The new landing pages are able to capture
the details from Google Analytics and associate them with a lead. Over time this will help us
identify not only what sources yield the most leads, but which sources yield high-quality leads.


Admissions continues to improve communications to applicants within the admissions process.
For example, applicants whose files are incomplete receive an automated e-mail 30 days after
their first correspondence reminding them that they need to submit documents in order for their
application to be processed. We continue to track and evaluate applicants through the new essay
prompt and rubric. An interim report is due to CUSP in October.

Total applications (undergraduate and graduate) for January, February and March is 2,290.

January: 414 accepted (25 writing accept), 151 incomplete, 1 rejected, 4 inactivated (570 total)
February: 661 accepted (55 writing accept), 209 incomplete, 2 rejected, 11 inactivated (883 total)
March: 333 accepted (19 writing accept), 262 incomplete, 6 rejected, 2 inactivated (603 total)

*The total number accepted included writing accepts.

January: 12 accepted, 9 under review, 5 incomplete, 1 rejected (27 total)
February: 9 accepted, 73 under review, 21 incomplete, 5 rejected, 1 inactivated (109 total)
March: 2 accepted, 66 under review, 28 incomplete, 2 rejected (98 total)

Community College Partnerships

The Pathways Transfer Program is continuing to gain support around the state. During the first
quarter of 2010, three more community colleges signed Pathways agreements with Empire State
College, bringing the total to 14. The latest include Ulster County Community College,
Tompkins-Cortland Community College, and North Country Community College (Pathways in

On Jan. 6, 2010, we proudly announced that CUNY Kingsborough Community College in
Brooklyn signed on as our first official CUNY Pathways partner. Since then, an initial meeting
to introduce Pathways was held at CUNY Borough of Manhattan Community College, and
similar meetings will be held soon at Bronx Community College and Hostos Community

Recent Pathways meetings also have been held at
Schenectady County Community College and
Herkimer County Community College. Both were
very well received and we expect them to sign on as
Pathways partners in the very near future. Other
community colleges in the final review and pre-
signing stages include: Finger Lakes Community
College, Fulton-Montgomery Community College,
Hudson Valley Community College (Pathways in
Nursing), Nassau Community College, Onondaga
Community College, Orange Community College,
Suffolk County Community College and
Westchester Community College.

In the second week of March, the New York
Community College Trustees‟ conference was held
at the Gideon Putnam Hotel in Saratoga Springs.
Empire State College was very visible at the event
as Alan Davis spoke at the Friday night banquet, and Brian Goodale staffed an Empire State
College booth throughout the second day of the conference. The college was fortunate to be the
only exhibitor at the conference.

Finally, we have continued an advertising campaign during the spring 2010 semester in
community college student newspapers. We are utilizing two different ads – a “Pathways ad” for
those community colleges who have signed on as a Pathways partner, and a “Transfer ad” for all
the other community colleges. For the community colleges that have student newspapers, full or

half-page ads have been purchased for multiple issues. A sample Pathways ad is included with
this report.

Corporate and Community Partnerships

Trends and Developments

The first quarter of the year has been a time of continued development, future planning and
exploration of new possibilities. In terms of continued development, a fair amount of time has
been spent working with existing clients. For example, assistance was provided to Glens Falls
Hospital in an effort to help the radiology department realign and restructure their program in a
manner that will lead to a partnership with the college. Other areas of continued development
include collaboration with the Northeast Center and the Office of General Services toward a pilot
program focused on sustainability.

Another blossoming area is the on-going development of a long-term relationship with the Office
of Mental Retardation and Developmental Disabilities (OMRDD). Working with the New York
State Association of Community and Residential Agencies, OMRDD has decided to have its
trainings evaluated by NPONSI. Once the process is complete, OMRDD and its affiliated
agencies will sign an MOU with Empire State College to signify their provider preference. This
development presents a significant opportunity for the college to showcase its expertise in the
field of community and human services, and represents the potential for considerable enrollment.

During this period, new possibilities include strengthening a relationship between the Long
Island Center and the Nassau County Department of Social Services (NCDSS), and creating a
relationship with CVS Caremark. On the horizon is the solidification of a partnerships with Air
Tran and Hudson River Community Credit Union. Meetings also are being arranged with TD
Bank and Momentive to discuss educational partnerships.

Other exciting events that took place this quarter were attendance at an executive focus group for
a potential M.B.A. for M.D.s program led by the Center for Graduate Programs as well as an
invitation to speak at Congressman Murphy‟s Economic Action Summit. The next quarter will
be focused on managing current developments, prospecting for new opportunities, and using data
and analytics to track success.

Student Information Center

The Student Information Center (SIC) answered 39,716 calls this quarter, compared to 32,094
calls handled in the first quarter last year. The increase in call volume is the result of factors
described under the heading “Service Issues.”

Service Initiatives:
    Initiated discussions with Financial Aid and Admissions to include a question about
       financial aid on the application which was implemented in March.
    Worked with Admissions to modify the communications to students regarding missing
       immunization records.

      Participated in the All College Conference by conducting a session that included role
       plays and discussions of how the SIC interacts with students and centers.
      Worked with Financial Aid in developing communications regarding summer Pell
      After the SIC brought to the attention of Student Accounts (SA) a potential problem with
       TAP for the March term due to the dates of November outcomes and the March term
       start, meetings were held with OAA, SA and the SIC to discuss and resolve.
      A member of SIC is represented on the portal committee.

Service Issues:
    Payments were not processed in the week between Christmas and New Year‟s generating
       calls. Payment processing issues in early February as well.
    A decision was made by Student Accounts to eliminate the final bill mailing, and to send
       1,500 e-mails on Dec. 29 in lieu of bills. The e-mail selection included all students with
       modified or new registrations -- not all of these had a “balance due” generating calls from
       confused students.
    FAFSAs were not imported until late in March. This initially generated calls from
       students inquiring about receipt of the FAFSAs, and subsequently from students who
       were sent e-mails requesting additional documents. More than 3,700 e-mails were sent in
       one day at the end of March. In some instances, students were sent three or more
       e-mails in one day related to the FAFSA import generating a number of calls.
    E-mails for “exit loan counseling calls.
    Routine calls each term due to deregistrations: Some are from students legitimately
       deregistered, and some from students with financial aid, voucher or payment processing
    Attendance pattern adjustments had to be entered for students registering for the March
       term, who had aid set up for the January” sent in bulk to students -- not all were in their
       last term, generating term.
    A processing issue with Pell vouchers for the January term
    For the March term, there was an error regarding the payment due date for TPP on the
       SNOBILL e-mail from Student Accounts.
    The implementation of changes to the menu for calls to our main lines. With the
       elimination of a “college receptionist,” the SIC is handling more calls from non-students.

                                       Types of Calls Received
                                        January to March 2010

                                 Graduate Programs
                                        3%                   Non-Matric
                             Payment on Account
                                    2%                               Registrar
                Student Accounts


             Financial Aid                                                                         Not Intended for ESC
                 23%                                                                                        0%


                     Prospective Student                                    Dropped Call
                            2%                       Admissions                 2%

                                                                          Tech911/Log-In Problem

                                OFFICE OF ADMINISTRATION


The narratives and tables below highlight certain activities and trends within the Office of
Administration for the period ending March 31, 2010.

Student Financial Services

In support of students, Student Financial Services continues the trend of processing for an
increasing number of students more billings, collections and student aid in each of the prior three
years. With three months to go in 2009-10, we will finish the year with more aid recipients and
will have awarded a greater amount of aid than the previous years.

 Student Financial Services

                                    07-08        Awards           08-09         Awards        09-10         Awards

 Award Type                       Recipients     Received       Recipients     Received     Recipients     Received

 TAP                                  2,680      $5,257,034         2,854      $5,729,552       3,957      $5,862,881
 APTS*                                  483        653,148            496        690,297          591        569,871
 Other State                            258        199,336            238        320,474          290        363,326
 PELL                                 3,714       8,536,165         3,846       9,857,782       4,763      14,924,552
 ACG                                        0               0             3         2,242             5         3,450
 SMART                                      1         6,000               8       22,000           11         18,500
 FSEOG                                  161        189,354            193        230,204          293        325,405
 TEACH                                      0               0           16        31,500           51         95,000
 Institutional Funds                    434        584,808            479        837,799          371        560,334
 3rd Party, Waivers &                 3,309       4,748,948         2,685       4,791,268       2,750       4,385,233
 Cross Registrations
 Grants Sub-Total                    11,040      20,174,793        10,818     $22,513,118      13,082     $27,108,552

 Perkins Loans                           50        141,799              32        81,497           14         42,928
 Stafford Loans (approved):
     Subsidized                       4,518      16,527,111         4,662      15,122,593       5,691      18,742,492
     Unsubsidized                     4,459      18,650,953         4,960      25,980,184       6,105      32,937,195
 PLUS loans (approved)                      5       14,550                7       35,326              9       37,263
 Grad PLUS                                  2       10,185                1         7760              1         3,300
 Alternative Loans                      147        452,358              81       459,342           51        333,600
 Loans Sub-Total                      9,181      35,796,956         9,743      41,686,702      11,871      52,096,778
 FWS                                     62        162,440              62       166,083           91        149,128

 TOTAL                               20,283     $56,134,189        20,623     $64,365,903      25,044     $79,354,458
 *estimated for 09-10 as we are
 still waiting for remittance
 advice to be processed.

Student Financial Services has had positive feedback on their new website and has recently
added a financial literacy section which will be of value to prospective students, existing students
and alumni. Student Financial Services also presented at this year‟s All College Conference and
plans to provide an additional presentation on financial aid issues with a focus on the new Pell
grant regulations.

Business Services

The Office of Business Services includes Purchasing, Accounts Payable, Accounts Receivable,
Revenue Accounting, Budget Execution/Control, and other general business operations of the
college. This is the line office that processes all payments related to over $21.2 million of “Other
Than Personal Services” (OTPS) budget. Most activities have increased over the past three
years, one of the exceptions being the number of vouchers processed, which is the result of
greater use of the state procurement card for handling small dollar purchases. Also note worthy is
the significant shift of OTPS expenditures from the state financial plan to self-funded programs
(IFR/SUTRA) as a result of diminishing state support over the past two years.

    Business Service Transactions
                                                 2007-08          2008-09          2009-10
    Number of Vouchers                                 11,000            10,863            7,457
    Number of Credit Card Transactions                  4,600             4,981            3,884
    Number of Leases/Contracts                             25                51               76
    Number of RF Transactions                             450               426              252
    Number of Accounts Referred to the
    Attorney General                                       500              776              587

    $ Referred to the Attorney General               560,900             814,488        555,321
    $ State OTPS Expenditures                     13,027,000          11,194,500      3,456,878
    $ IFR/SUTRA OTPS Expenditures                  5,800,000           8,177,800      9,141,729
    $ RF Total Expenditures                        1,136,000           1,392,200        872,773

Human Resources

The college‟s employment by race and ethnicity as a percentage of total college employment
remained constant for the past three years as our total number of employees continues to show
slight increases. For the period from Jan.1, 2010 through March 31, 2010, the college continues
to improve its diversity with respect to race and ethnicity.

                           College Employment by Race and Ethnicity

                    Race Asian Black           Hispanic N (Indian) White           Total
                     N    39    150               55        13     1,871           2,128
                     %    2%    7%               3%         1%     87%             100%
                      N      34          142     57              13       1,728    1,974
                      %      2%          7%      3%              1%       87%      100%

                      N      33          139     56              13       1,648    1,889
                      %      2%          7%      3%              1%       87%      100%

New Employee Orientation

Empire State College welcomed 17 new employees at its New Employee Orientations held on
Jan. 12 and March 9. Orientation topics included training in the areas of internal controls, safety
and FERPA, and employee benefits. The orientation concluded with a “meet and greet”
reception consisting of various Empire State College employees.


The college searched 39 open positions in the third quarter of calendar year 2010. Searches for
last years‟ third quarter totaled 17 positions (see table below). This significant increase from this
time period last year is due to college‟s continued strategic investments to advance its growth.

                    Jan. 1 through March 31, 2010 by Employee Designation
    Faculty       PE         M/C     Support       RF   Temporary       Total             Year
                                       Staff              Service
       14          6          5         14          0        0           39               2010
        0          3          4         10          0        0           17               2009
       16         18          2         19          0        1           56               2008

Performance Management Initiative

Professional employee completion rates for performance programs and evaluations are provided
in the table below. The data reflects a slight decrease in the number of programs and evaluations
received from this time last year. Supervisors receive reminders regarding performance
documents due dates. These statistics will improve throughout the year as the college expects
100 percent completion rate by year end.

               Performance Review Statistics from Jan. 1 through March 31, 2010
       Year        Programs         Percent            Evaluations        Evaluations
                     Due           Received                Due              Received
       2010           38              66%                   32                60%
       2009           53              75%                   44                70%
       2008           50              88%                   30                87%

Operations Processing Activity

In January and March, the payroll unit participated in a pilot program testing the new SUNY
payroll system. This is a Web-based system designed specifically for processing SUNY payroll
transactions and will improve our payroll unit‟s efficiency by reducing the number of steps
required to process payroll transactions. Effective April 10, 2010, the college will go live with
this new system.

Benefits Processing Activity

A Planning for Retirement presentation was given at this year‟s All College Conference. The
presentation was very well attended and received.

Twenty-three new employee enrollments were processed, including health insurance and
retirement enrollments. Four employees retired from the college during this quarter. There were
no workers‟ compensations claims submitted during this quarter.

Office of Facilities

An update on facilities for the past quarter includes new construction, leases and critical
maintenance items as follows:

111 West Ave.: Minor renovations to interior spaces to accommodate some new offices and
functionality were completed by March 31, and staff has been moved into these newly renovated
spaces. An evaluation of the existing 20-year-old roof is scheduled to be done to determine the
extent of repairs or if replacement is necessary.

New regional center activity: The original plans for locating the new Genesee Valley Center on
the campus of Monroe Community College did not come to fruition; however, a short list of
alternative sites has been developed and is under consideration. With respect to a new Long
Island Center, a meeting is scheduled for early May with Suffolk County officials to discuss a
possible land lease on county-owned land adjacent to Suffolk County Community College.

The college is reviewing proposals for additional lease space at most of our remaining regional
centers and some units in order to keep up with both planned and unexpected growth in
enrollment. The majority of leased facilities, including some of the most recently acquired ones,
are already reaching or exceeding capacity.

Canandaigua: The build-out is complete and the furniture has been installed. We expect to move
into new leased space by May term.

Nassau County: A site has been selected in southwestern Nassau County and plans have been
developed. Officials from the college continue to work with the landlord on the particulars of the
lease. Assuming the details can be successfully negotiated, we are expecting an occupancy date
in time for the fall 2010 academic year start.

Saratoga Springs: The college is currently leasing a garage on a one-acre parcel for storage and
facilities. We are currently negotiating a purchase of the property in order to build a larger and
more modern facility in the future.

The search for a new director of capital projects has begun and we anticipate a start date during
July 2010 if a suitable candidate emerges from the process.

Central Services

The following chart reflects the total volume of activity in Central Services for the 2007-08 and
2008-09 fiscal years and the year-to-date activity for 2009-10 as of March 31, 2010.

    MAIL ROOM                    2007-08              2008-09                  2009-10
    Metered mail                      253,014              272,016                      235,930
    Labeled                           991,907              603,400                      667,764
    Postage expended                $446,062             $280,631                      $262,850

    Regular orders                     18,800                16,377                      16,787
    Revenue                        $3,430,850            $3,304,494                  $3,362,794
    External                              160                  N/A                         N/A
    Revenue                           $16,862                  N/A                         N/A
    Refunds                              N/A                   N/A                     $123,042

Office of Safety and Security

The Office of Safety and Security (OSS) continues to move forward in line with the Vision 2015
initiative. The following initiatives are currently underway or have been completed as indicated:
      Emergency Response Plan (ERP): A comprehensive emergency management plan has
         been under development. The Office of Safety and Security gathered information from
         risk evaluations conducted at most of the Empire State College locations. Regional
         meetings and trainings will develop by the end of this fiscal year.
      SUNY NY ALERT is up and running for all faculty and staff. Enrollment for emergency
         notifications is now available to all Empire State College affiliates.
      Research is underway to identify software for collegewide mass notification messaging.
      Online incident-based reporting is now functioning and training will be offered to senior
         staff in May.
      Procedures have been outlined for reporting of incidents by college security authorities.
      Standard policy and procedures for incident reporting are being streamlined by the
         President‟s Advisory Committee on Safety and Security with implementation for fall
      New York State Office of Fire Prevention and Control (NYS OFPC) has visited various
         Empire State College locations. The annual inspections have commenced. NYS OFPC
         offered to assist on a regional basis with training on fire safety. Emergency evacuation
         and fire prevention issues are a major focus of the HEOA compliance changes now in
         effect for 2010.
      Installation of the card access controls at various locations continues throughout the state.
      HEOA audit is underway statewide. The Office of Safety and Security worked closely
         with System Administration and offered training on a regional basis in April to other
         SUNY schools.

      The Office of Safety and Security is seeking a name modification for the office. Pending
       approval, the office will be identified as the Office of Public Safety.



January through March of 2010 is the first full calendar quarter of operations under the
reorganization of the Office of Integrated Technologies. As the following pages show, the five
component groups of OIT report a wide range of activities and a plethora of detail. Several
important themes are emerging as the academic year progresses.

New Approach to Services

Much of the service “catalog” of OIT is in transition. A single point of contact and management
for assistance, information and advice is under construction. Until now, these services have been
disconnected, inadequately publicized, and unclear in scope and definition. Familiar and long-
standing features of IT support need to be rethought. Statistics in this quarter‟s report show, for
example, that online consultations with the library staff have increased dramatically in the past
year, while attendance at in-person training sessions -- on a wide range of topics -- has weakened
to the point that raises serious concerns about their viability in the bigger picture of IT support.
The college community‟s interest in multimedia and social networking software is rapidly
expanding the range of support expectations. The need to collect, preserve and disseminate
digital information and instructional tools becomes more acute with each academic term, as these
items are produced at a growing rate by faculty and students. The college‟s considerable
capabilities to gather and manage the information needed to deliver on the promise of
individualized instruction have become cumbersome to use and are in urgent need of
consolidation and revision. Basic work on all these facets of change in approach to services will
be found in the following pages.

Software Upgrades, Improvements and Development

Big projects have been launched in the recent quarter. A management system for digital content
has been acquired. Several project streams are already under way: transfer and consolidation of
Web information, development of access portals, and implementation of single sign-on are the
current concentrations of effort. Early work to prepare for the eventual replacement of the
(ANGEL) learning management system have begun, notably with plans for exploration of in the
next year alternative methods for online learning. Smaller changes, some with high visibility --
such as the upgrade of the Lotus Notes e-mail client software -- also are underway. The approach
to licensing Microsoft software will change in the coming year based on work done over the past
three months, giving the college access to more timely upgrades making MS Office copies
available to students at very low prices. The past quarter also saw a strongly increased focus on
training professionals and staff in the use of the Datatel Xtrinsic report writing software -- to
facilitate information retrieval by administrative staff. Much remains to be done to improve

software tools and usage skills. This quarter‟s report shows the range of work already under way
to meet this need.

Enhanced Engagement

The Office of Integrated Technologies (OIT) is coming out of its shell, participating in extended
conversations with its largest “customers.” Academic Technologies (AT) is involved in a range
of discussions with the Center for Distance Learning with the goal of strengthening and aligning
services to CDL‟s needs. Administrative Applications (AA) has conducted a systematic review
of projects with the Office of Academic Affairs and set a new development agenda and
prioritization. Newly hired faculty instructional technicians (FITs) are collecting information
about needs and interests of faculty in the regional centers. They also are conducting workshops
and partnering with OIT and Saratoga Springs colleagues to develop new instructional and
technical resources. Information technology is fundamentally a people-to-people connection.
Increasingly, that relationship is one of shared development and on-going conversation. The
following pages document the extent to which these engagements figure in OIT‟s agenda.

Academic Technologies Group

1. Academic Technologies

      New Academic Technologies website introduced in March to replace Instructional
       Services newsletter.
      Implemented direct faculty access to Turnitin to replace librarian-mediated service. There
       are now 76 faculty users with Turnitin accounts.
      Work underway to refocus and reintroduce The Commons as a pilot Web publishing
       platform during April 2010.
      The college became a member of National Institute for Technology in Liberal Education

2. Account Management: Center for Distance Learning

      Academic Technologies coordinated OIT and CDL meeting to identify and begin to
       address service desk concerns which resulted in joint effort to examine gradebook issues
      Academic Technologies group and CDL instructional design group participated in joint
       one-day meeting to review the course development process
      The Office of Integrated Technologies has partnered with CDL to: investigate project
       management software to support course development process; try the delivery of three
       courses in T4 content management system; and explore new technologies for Open
       Learning initiative.
      Academic Technologies group provided multimedia/technology support in Second Life,
       mapblog technology and CDL Conference planning
      Nine CDL course library resource/development requests completed or underway
      Academic Technologies multimedia representative is participating in CDL Mobile
       Learning Task Force

3. Multimedia Group

      Developed Second Life presentation for CDL area coordinators for conference in Dubai
      Developed two Second Life machinimas for CDL course Future of Being Human
      Presentation on Mapblogs for Coordinating Center
      Developed three new ESCnet user tutorials

4. Center Faculty Instructional Technology (FIT) Support

      Aaron Zachmeier began work at the Metropolitan Center on Jan. 21, 2010 and is based
       out of the Brooklyn Unit.
      Patricia Hetu of University of Mass - Dartmouth accepted the GVC position and will
       begin work on May 29.
      FIT supports collaborated with OIT Service Support group to document most common
       ANGEL questions for knowledge base.
      180 ANGEL course shells created for center faculty for January and March 2010 terms
      Providing consultations on the Commons, the WordPress MU pilot Web publishing
      Working on pilot Metro Ed Planning pilot to create discussion groups across multiple
      Web 2.0 Tools presentation (NFC – Jan. 12)
      Professional development group leader attended NFC March faculty meeting
      Forum West March faculty meeting -- BME presentation
      Search for permanent FIT for GVC has begun. The position announcement will close on
       May 7.
      NEC, LIC and HVC searches to begin during second quarter with goal of filling these
       positions by September 2010.

5. Center for Graduate Programs Support

      M.B.A. database development
      Spring 2010, M.B.A. assessment setup
      Center for Graduate Programs Spider technology support
      Center for Graduate Programs certification program technology support
      Center for Graduate Programs curriculum/program development tech support
      Assist with M.A.T. course evaluations
      Assist with M.A.T. ePortfolio moving up project
      Assist final report for M.A.T. grant

6. Library

      Ask a Librarian reference service requests increased by 38 percent over same period last
       year. This is due to increased use of "chat" service.
      Usage of library's subject guides continue to increase by 270 percent to approximately
       360 hits per day.

     Interlibrary Loan requests increased over same period last year +28 percent
     Delivered a total of 13 library workshops (11 Elluminate, two face-to-face, 102 total
     The following new technology tools were integrated into the library's website:
     Library Toolbar
     Screencast tutorials posted in library YouTube Channel
     Added Ask a Librarian chat box EBSCOHost search
     Catalog: 11,500 new records added, including new Springer ebooks and Women and
      Social Movement collections
     Course library resource/development requests completed (eight)

           Faculty Technology Consultations Provided by Academic Technologies

                 Number of     Previous       Change over
                 Consultations Year           1 year ago
   1Q 2010       158               250        -36%
   2Q 2009       174               119        +46%
   3Q 2009       **124             126        -1.6%
   4Q 2009       ***114            159        -28.3%

** Reflects two vacant positions
*** Reflects one vacant position

                ANGEL Course Shells Created for Centers/FORUM by FITs

                    Term            Centers        FORUM            Total
                 March 2010           48             NA               48
                  Jan 2010           132             93              225
                  Nov 2009            19             NA               19
                  Sept 2009          144             87              231

                                   Ask-a-Librarian Questions

                  Month                Questions       Previous     Change over
                                                        Year        same period
                                                                    one year ago
                  Jan 10                  281             163          +42%
                  Feb 10                  382             256          +33%
                  Mar 10                  430             256          +40%
                  Total                  1093             673         +38.4%

                              Library Research Databases Searches

                      Month        Searches*         Previous     Change over
                                                      Year        same period
                                                                    one year
                  Jan 10             115,762         126,128        -8.219%
                  Feb 10             156,252         221,119       -29.336%
                  Mar 10             173,059         224,654       -22.966%
                  Total              445,073         571,901

*Some data not yet available
**Decrease in usage largely the result of removing multi-database federated search from library
home page.
We believe this search feature most likely double counted searches that were also reported by

                                Selected Library Web Page Visits

                       Jan 10         Feb 10            Mar 10         2010 1Q       2009 1Q
                                                                        Totals        Totals
    Lib Home                                                          21,481**        34,064
                       6,058           6,922            8,501
    Page                                                              238.7 /day    378.5 / day
    Book Catalog                                                         2,795         4,213
                        899             898              998
    Splash Page                                                         31 /day      47.3 / day
    Find Info                                                             942           504
                         348            290              304
   ILL Page              67             107              102             276           313
   Blog                 571             482              565            1618          1,536
    Subject                                                           32,436**        8,758
                       8,379          11,001            13,056
    Guides Site                                                       360.4 /day    97.3 / day

**These stats reflect a shift in user patterns; many students are bypassing the library home page
to go directly to Subject Guides.
 Overall traffic is up 20 percent from a year ago.

                                 Interlibrary Loan Service (ILL)

Combined fill-rate (articles and books) of 95 percent for this quarter.

                                              Jan-Mar      Previous       Change Over
                                                 10          Year         Same Period
                                                                           One Year
             User Registrations                 35               37           -5%
             Article Requests                   41               29          +41%
             Book Requests Completed            168             134           +25
             Total Requests                     209             163          +28%


                                       Jan-Mar Jan-Mar       Change Over
                                         2010    2009        Same Period
                                                             One Year Ago
                       Faculty using     76           18    +322%
                       Originality       559          407   +37%

Administrative Applications Group

Administrative Applications provides the expertise to enhance the administrative processes and
information resources of the college. We provide and enable effective and efficient
administrative systems for the college. We accomplish this with a knowledgeable and
professional staff, the best software tools, effective communication with the college community,
and establishment of software methods to ensure accurate and robust applications.

Breakdown of problems and work requests handled January - March
Application Problems:      78 total      63 completed / 15 still pending resolution
Application Requests:      84 total      41 completed / 40 pending / three cancelled

Projects in Progress

       Display of course evaluations on the Web
       Academic summaries for mentors on Web
       Center for Learning and Mentoring website
       Prospects website
       T4 portal project

Projects Completed

       Redone sites live for Financial Aid (, Student Accounts
        ( and Student Financial Services
       workshop calendar set up and live for Learning Support site
       Set up website databases for:
                    CNY Business Learning Community
                    NFC Business and Management Weekend Residencies
                    AARP (new version)
       optional password-protection for pages in CDL website


      Entrinsik Informer Reporter training for Grad/M.A.T. group
      Datatel Communications Management
      Datatel Programming training for programmers
      Docpak training

Other Activities

      "Writing for the Web" (3/8/10) -- Kathy Farrell taught for the NYS Forum IT
       Accessibility Work Group
      Poster session at All College Conference given by Kathy Farrell and Stephen Simon
       about T4 and plans for the portal
      Podcast / Vodcast research group - Michele Ryan and Regina Lundy


      Datatel User's Group

Stats on Website Usage (1/1/2010 - 3/31/2010)

      Page views: 3,799,135 (views of home page: 13.7 percent)
      Visits: 972,690
      Returning visitors: 525,358 (54.01 percent)
      New visitors: 447,332 (45.99 percent)
      Unique visitors: 478,266

Infrastructure Group

Virtualization, disaster recovery, business continuity

“Virtualization” entails the purchase of a small number of powerful server computers to replace
numerous smaller computers. “Virtual” means, in this instance, that each server acts as if it were
an independent system while in fact it shares the combined resources of the new computers. The
objectives are: increased processing power (each server only consumes machine resources when
it is actually busy), ease and speed of installing new software, ability to create multiple instances
of systems -- for testing and development, and reduced electrical consumption.

A Request for Information (RFI) has gone out to state contracted vendors. The RFI was crafted
to be as open as possible to allow for innovative solutions to our need to be more agile in our
server provisioning and to develop our business continuity plan. We have connected with
NYSERDA to help us create extremely energy efficient data centers that will be located in 3
Union and 2 Union. The purchasing process to get an energy audit and study done by

NYSERDA is underway. We hope that the report and design will help us save even more energy
than we expected with the virtualization project alone. The results of the report should indicate
particular technologies and design that we should incorporate into our new virtual data centers.

Time frames
    Collection of vendor information and proposals: through April and May
    Selection of vendor to build the new virtual data center: mid to late May
    Results of the NYSERDA report: May - June
    Working through the purchase process and the actual purchase: June
    Installation of hardware and software: July
    Operational with our first virtual systems converted: July - August of 2010

Content Management System

Terminal Four (T4) was purchased for the college to use as our Web content management system
and to act as our portal-less portal. This product has been installed on an externally hosted server
and is being configured for use. It will be ready for testing and development in the early part of
the next quarter. The Office of Integrated Technologies will be building its own website on the
platform. This will be a multi-use website designed for external (public), intranet transactions
(college staff), and internal (OIT staff).

ANGEL Course Management System

For the spring 1 and 2 sessions, a total of 1,229 active sections were created with an enrollment
of 17,404.

Single Sign On

The quest, to find a product to help us implement a system wide single sign on, has been
narrowed to two choices; IBM‟s Trivoli and CAS, which is an open source product.

Retention Management

Several software products were evaluated during this quarter in an effort to find a system that
would assist us in our student retention efforts. A product called Starfish has been tentatively

New Microsoft Campus Agreement

A deal has been made to allow Empire State College to enter into the current Campus Agreement
that SUNY has with Microsoft. This allows the college access to Microsoft software in a more
cost effective manner. It also gives access to the most up-to-date software and enables the
college to offer our students a deeply discounted package of software. (An example would be a
“desktop bundle” which would consist of Windows 7 operating system, Office suite, etc. for $7.)

Microsoft SharePoint

The Microsoft SharePoint system is similar to the Terminal 4 content management system. We
currently use SharePoint to run our Microsoft Project server software and it also is needed for
new extensions to Datatel. SharePoint is a Microsoft product whose main function is to serve as
a document management system and workflow system. The Office of Integrated Technologies
purchased an updated copy of SharePoint and installed it in late April. This project has been
delayed by software licensing changes caused by our move to a new Microsoft Campus

MS Project and MS Project Server

Another benefit of upgrading to Share Point environment is that it will increase the flexibility
and usability of the MS Project server that we currently use. MS Project can be a pivotal piece
of the restructuring of the project process by allowing management to see resources currently
available and in use. We have not had a quantifiable method of discerning workload for our
staff; i.e., projects lag due to over extension of staff resources.

A project management system called “@Task” has been selected for use by CDL among others.
@Task is a software-as-a-service project management package hosted by SUNY ITEC. The
extent of @Task use at the college will be determined in large part by early experience with its
ease of use, range and depth of features, and suitability for teams participating in complex

Datatel System Servers

The quest to replace, upgrade or virtualize the existing Datatel servers has begun. We anticipate
the demand on the servers for next fall‟s enrollment. A budget item for next year was requested
to replace the servers with new systems. At this time virtualization is not an option for the
Datatel system as it is currently configured. The possibility of an upgrade to the memory and
CPUs of the current system is being investigated. Additional Datatel licenses will be needed for
the fall if T4 is used more heavily to access Datatel.

Session Initiation Protocol

Session Initiation Protocol (SIP) is a network core protocol that allows SIP network devices to be
used in a computer network. Currently, we have no capability for SIP or SIP devices in our
network. Network systems are turning toward this newer protocol and an abundance of cheap
SIP devices are on the market. The Office of Safety and Security is particularly interested in
using these devices as entry telephones into buildings. The CDL group is in need of the SIP
infrastructure to finish its video/audio conferencing initiative. The Office of Integrated
Technologies is interested in these devices for a myriad of uses as well.

Bids were solicited this quarter, hardware and software purchased and installation took place in
early May.

Systemwide Software Inventory

A systemwide inventory of all installed software has begun in an effort to consolidate and
achieve monetary savings for software distribution. This is being done in conjunction with a
“self serve” approach to obtaining software with our staff. A website will be developed to act as
a gathering and distribution point for all college licensed software.

Virtual and Thin Client Desktops

Two proofs of concept trials are underway to test the viability of using Virtual desktops and thin
clients in our environment. Positive results would lead to less expensive cost of ownership for
“desktop” use, terrific energy savings, ability to deliver the most up-to-date software, central
storage of user data, and access to user desktops from remote locations (home). Trials will be
complete by mid May.

Call Recording

Several functional offices have expressed the need for call recording and monitoring. The
Student Information Center, the Office of Safety and Security and the Office of Collegewide
Disability Services have all expressed a desire to use these functions. To date, we have
researched different products that would be compatible with our voice over IP system and have
received a price quote. Demonstrations and usability will follow. This project has languished in
this quarter due to funding and resource reallocation. Funding has been requested for the new
budget year.

Technical Support Specialist (2) Search

The search for two new technical support people ended in success this quarter with the hire of
Todd Myles and Edward Davis. Todd will work in 3 Union Ave. and serve the neighboring
buildings. Ed will work from and primarily serve the staff of 111 West Ave. Debbie Zanet has
moved to 113 West Ave. to replace Tony Costa who has been promoted to a server administrator
role and relocated to 3 Union Ave.

Application Administrator Search

The search to replace Tom Kelly as an application administrator has been successful. Adam
Cross was hired this quarter and has begun work in 3 Union Ave.

Network Engineer (2) Search

The position search for two network engineers has ended in successfully with the hire of Robert
Catanzarita and Bob Webb.

Office of Integrated Technologies Ticketing

The decision to use Deskpro as the primary ticketing system for help desk functions has been
made and implementation is in progress to combine the disparate ticketing systems. Kevin Bane
is in charge of this effort.

Network Assessment

The bandwidth augmentation project is complete and we are seeking objective feedback on the
results. We are currently working on the statement of work with an outside vendor to perform a
network assessment. The assessment will be scheduled as soon as the details are ironed out.

Emergency Generator

An emergency generator for power outages will be installed to keep the computer room at 3
Union Ave. functioning. This project has been under way for many months, but configuration
and purchasing is complete and the project to install the generator is underway. A decision was
made not to install a temporary generator due to cost. The current project schedule called for
outside work to happen the week of April 12 and inside wiring and work in 3 Union Ave. the
week of April 19. The generator delivery (delayed due to factory production issues) is scheduled
for the end of May.

Notes 8.5.1

The rollout -- based primarily on a building by building approach -- of the next upgrade to the
Lotus Notes client and server system has begun. The testing of the new Lotus Notes client has
been ongoing in the Office of Integrated Technologies. The new version of Lotus Notes adds
many great features that the college can exploit immediately.

Lotus Notes Traveler Versus Microsoft Exchange

The Office of Integrated Technologies: Infrastructure, has been researching the applicability of
adding a Microsoft exchange server to our mail systems. Members of the college community
have been asking to be able to use Microsoft Outlook as part of their business process. Their
main uses will be for synchronization of their mail and calendar functions with their mobile
technologies. They also have a need for increased calendar feature sophistication. Upon receipt
of the MS Exchange software and will install, test and provide feedback on the adoptability.

A new product from Lotus Notes that comes from the 8.5.1 release, allows the synchronization
that our users desire. Lotus Notes 8.5.1 also has greatly increased calendar feature functions,
which may serve the needs of our staff. We began experimentation with Lotus Notes traveler in
this quarter in order to determine if this approach is viable. The product works well for Ipods,
Iphones, Smartphones, and the palm pre. It does not work with personal blackberries or
IMAP/POP, only mobile devices. Other delivery options to mobile devices are being

Sophos Antivirus Software

We have changed our antivirus software to a company called Sophos. We had used Symantec
antivirus for a long time but have been dissatisfied with it over the last year. The contract
renewal for Symantec was due in January and we had been looking at other products for the last
six months. We have changed to the new product based on better performance criteria and ease
of use and implementation. Licensing allows us to offer the product to staff for their home
machines and the product is less expensive overall.

Windows 7

All indications are that the operating system Windows 7 will be an excellent base for Empire
State College. We're currently in the testing phase and have purchased five licenses to test our
applications against. So far everything looks good. Windows 7 in combination with Windows
server 2008 has built-in features that will allow us to address ongoing issues with remote disk
access and authentication. Machines that we are purchasing are loaded with Windows XP but
we retain the license to load Windows 7 when we want. Testing should be completed by the end
of April with the creation of an implementation strategy after that.

Unit (Office) in a Box Project

The concept of this project is to upgrade the technology at the units to the level enjoyed at
Saratoga Springs locations. This is an idea to create a standard set of equipment that can be
“wheeled” in to a unit and plugged into the upgraded Internet connections and standard electrical
power. The kit will contain network firewall and routing, network switching, wireless
networking, VoIP, and AV equipment. (Video conferencing equipment will be forthcoming
depending on deployment strategy). In this quarter the set of equipment was established and bits
and pieces were tested in various units. The Canandaigua Unit move will be the first test of the
entire system.

Center/Unit Moves and Miscellaneous Infrastructure Requests

      Two Union Ave. direct utility access for redundant bandwidth and cable TV service is in
       progress (estimated completion in April/May)
      ACC Unit in progress (estimated completion in May
      Lynbrook Unit - working with Jeff Ellenbouger on IT facilities issues.
      Aletta street garage - in progress (working to finish connections – telecommunications by
       April 16, data TBD).
      A/V Cart - John Hughes to pilot this project at Canandaigua Unit (estimated completion
       in June)
      New York City tech search – goal is to have person in place in June

Informer Activity (ad hoc query tool)

Offices that recently received Informer training:
       Office of Enrollment Management
       Center for International Programs
       Nursing Program
       Office of Veteran and Military Education
       Center for Planning and Institutional Effectiveness (one user)

Project Management Group

During this quarter, there were 37 projects in the project portfolio of which 19 have project plans
and 17 are active. All other projects are in various stages of planning. Eleven projects are directly
managed by the Project Management Office and we are assisting other groups to manage the
other projects and to work through and resolve issues where these exist. During this period we
completed the Adjunct Faculty Payment system, HR SUNY XML Data Load and Bridge Phase I.
We are currently discussing plans to schedule additional phases of development for Adjunct
Faculty Payment system and the Bridge Program.

Planning on the first phase of the Data Warehouse project has started and we expect to start
gathering requirements from supporting offices, programs and centers toward the end of spring

                  Office Integrated Technologies Projects by Requesting Office

Status of OIT Projects

Status of OIT Projects

              Types of OIT Projects

Office of Integrated Technologies Project Analysis

        The Project Management Group completed the last of four training sessions for 15 OIT project
        managers in January. We also have rolled out 12 new templates to assist project managers in
        initiating, planning and controlling projects and we have started to see these being utilized in
        new projects.

        Service Support Group

        Note: For the first quarter 2010, your projects/work requests will be listed under the specific
        categories that we report on. These categories are:
               a) Online Academic Support Services: includes learning resources, teaching tools,
               training and support for both
               b) Online Student Support Services: includes student tools and student support for finding
               and using online resources
               c) Online Academic Courses and Programs: online academic courses and programs focus
               on CDL course support and hybrid courses for structures programs and individual
               d) Online Administrative Systems: delivered on the website, includes managing the
               website, mail and Lotus Notes servers

        Help Desk Statistics

        Total Help Desk Report                            3,021
        Faculty/Staff *                                     943
        Student (excluding FTP account requests)          1,963
        Other                                               115

        * = Includes Faculty ANGEL calls/tickets

         FTP: 89 accounts created (included in above total)
        Scheduled a total of four Elluminate student practice sessions for the January term start with a
        total of 22 participants. (All sessions had student attendance.)

        Scheduled a total of four Elluminate student practice sessions for the March term start with a
        total of two participants. (two sessions with no student attendance)

                                             OTHER                                     FTP       Student
              FACULTY          STUDENT       (alumni, vendors,            TOTAL                  Name
                                             prospective students)                               Change
              STAFF                                                                              Requests
Jan           370              797           27                           1,194        75        30
Feb           291              582           51                           924          10        29
Mar           282              584           37                           903          4         28
Total         943              1,963         115                          3,021        89        87

Online Learning

Workshop/Trainings: eight Elluminate student practice sessions scheduled

Student/Faculty helpdesk questions: 3,021

FTP accounts created: 89

                              OFFICE OF EXTERNAL AFFAIRS


As 2010 begins it brings a sense of renewal to our office: the prospect of a strategic plan from
which we can draw a set of compelling fundraising priorities, a foundation board that is more
active and engaged than ever, the slowly recovering economy and our gift officers “on the road”
building and nurturing relationships with our alumni. We will re-accentuate our focus on a major
gifts initiative that will provide the foundation for future growth in fundraising as the economy
rebounds. Our alumni engagement efforts offer important opportunities to involve alumni in
meaningful ways which, we hope, is ultimately reflected in the time and treasure they give back
to Empire State College.

Alumni and Student Relations

This past quarter we spent a good deal of our time planning for spring events including
graduations and our many regional and international events.

In addition, we focused on a new project; promoting our notable alumni not only as a point of
pride for this institution, but also to assist in student recruitment efforts. We designed, printed
and framed large posters of our notable alumni which were distributed to all college locations.

We held alumni and student events in Albany, Hauppauge, New York, Rochester and Boca
Raton, Fla.

Finally, we encouraged the members of our volunteer boards to save the date and join us for our
two signature summer events; Alumni Day at the Saratoga Race Course on July 30 and our
evening at the Saratoga Performing Arts Center on August 6.

Events and highlights:
    Sent more than 153,000 e-mails to alumni and students to invite to events and provide the
       latest news
    Met with a group of alumni and students who are employees of the college for a focus
       group to give us feedback on college initiatives and alumni programming
    Presented a workshop at the All College Conference about how to use Facebook fan
       pages at all the centers

      Distributed a framed notable alumni poster to all college locations
      Worked with our vendor to set up the Foundation Board‟s website
      Supported college recruitment efforts with an e-mail campaign to more than 53,000
      Launched the legislative advocacy campaign to support the Office Communications and
       Government Relations
              Sent close to 1,500 e-mails from alumni and students to our legislators
              More than 700 alumni and students signed up for our legislative alert list
      Grew our social media members to:
              5,300 in the alumni online community
              3,300 members on our Facebook fan pages
              235 Twitter followers
              400 Linkedin members
              46 photo albums in Picasa
              25 subscribers to the Empire State College You Tube channel
      Added RSS feeds on alumni website for:
              Alan Davis Times Union Blog
              Alumni and student events
              Twitter updates (tweets)
              Alumni event photos
              Alumni buzz news

Grants and Contracts

Six proposals submitted for $4,814,804
Eight awards received for $156,660
10 proposals pending for $6,482,721

Proposals Submitted

Buchanan, Evelyn                O‟Connor Foundation                                 $20,000
DiBello, Nan                    Erie County Dept. of Social Service-Degrees        $268,704
Hayes, Suzanne                  NYS Dept. of Education                              $11,115
Nyamapfene, Kingston            U.S. Department of State                         $2,520,208
DiBello, Nan                    Erie County Dept of Social Service-Inservice       $999,579
O‟Connor, Eileen                National Science Foundation                        $995,198

Awards Received

Hayes, Suzanne                 NYS Department of Education                        $11,115
Anthony, Lorrie                O‟Connor Foundation                                $14,500
Anthony, Lorrie                Willmott Foundation                                 $2,500


A couple of highlights for the past quarter include:
    The Niagara Frontier Center, in its proposal for inservice training for the Erie County
      Department of Social Services, was asked by the county to include an additional project.
      This addition added $592,179 to the total project cost. The proposal is under review by
      the county.
    Dr. Eileen O‟Connor has resubmitted a proposal to the National Science Foundation.
      After much work based on review comments from last year‟s proposal we are hopeful for
      a successful review.

Fundraising: the Annual Fund, Major Gift Initiatives, Planned Giving and the Empire State
College Foundation

Given the changing environment for fundraising, we‟ve begun to reassess our strategies and
tactics. Using all media (print, phone, Web, e-mail), we will continue to give every alumnus/a
the opportunity to support his/her alma mater. Our strategy includes the following principles:

        print pieces that are visually bolder to stand out in the mailbox
        drive people to the website
        use of rich media including video and audio
        continue to use phoning, direct mail
        continue to experiment with e-mail
        explore uses of Facebook, Twitter and other social media

For example, in early March, we sent a series of oversized postcards to a segment of the alumni
population. The primary objective was to drive them to our website to view a 60 second video of
a current student talking about their journey at Empire State College and the impact their
education has made in their life. This postcard series culminates in a special solicitation piece in
mid-April asking for support.

In addition, gift officers continue to make discovery or assessment visits with alumni and to
invite them to join the leadership giving society.

In the first quarter of 2010, we received an number of significant gifts, including two bequests
totaling $100,000 and a $100,000 grant from a foundation. These gifts are not renewable and the
difference is reflected in the comparison below.

YTD Totals             Annual Fund Gifts       All Other Gifts        Total Foundation
2010 YTD               $63,821 (- 27%)         $19,149 (-87.5%)       $82,970 (-65.5%)
2009 YTD               $87,565                 $153,399               $240,964

The following are the Leadership Contributions ($500 +) received from Jan. 1 through March 31,

$ 14,500       O‟Connor Scholarship
  10,050       Unrestricted Annual Fund
   2,500       Willmott Foundation Nursing Scholarship
   2,500       F. Stewart and Marion McCaw Endowed Scholarship
   2,000       Torres-Wilczewski Scholarship
   1,000       Fuensanta Arismendi Plaza Scholarship
   1,000       Karen West Annual Incentive Award

January through March Highlights

      During All College, President Davis kicked off the college‟s employee campaign to raise
       $100,000 from 35 percent of our employees.
      Although we are down in total dollars and donors from 2009, we are ahead in the amount
       of the average gift from each alumni donor. In 2010, the average gift is $54.24 compared
       to $46.84 in 2009 at this time.
      The restructuring of the Annual Giving Office has enabled the director to devote her
       efforts to personally visiting alumni in an endeavor to increase leadership gifts to the
       Annual Fund.

In the Coming Months

      In 2009, we moved the phonathon to a split session of February/March and October
       calling. After analyzing the results and the contact schedule for 2010, it was decided to
       return to a June through August calling session. As a result, Annual Giving support is
       down compared to last year‟s figures. We expect to make up these gifts later this year
       when the phonathon takes place.
      The next issue of Update will be mailed mid-May. Response to Update continues to be
       the highest source of revenue through direct mail.

Planned Giving

Since the start of this fiscal year, six members have joined the Boyer Society.

A new mailing called a Personal Estate Planning Course was mailed to nearly 10,000 alumni
during the first week of March. The cover letter invited alumni to take advantage of a free
opportunity to learn about estate planning through a self-study course. The response was
positive with 160 requests received within two weeks and several requests arriving each day
since the initial returns.

The next full-page ad for “Connections” will follow up on the estate planning course mailing
with another invitation to alumni and students to request their free personal estate planning
course kit, which also encourages the inclusion of Empire State College in their estate plans.

The planned giving website has been updated with a focus on planned giving information that
relates to an individual‟s stage of life.

The planned giving department continues to be active on the SUNY Planned Giving Committee
as well the Gift Planning Group of Northeastern New York which hosted a series of planned
giving workshops at Hudson Valley Community College in March.

Academy for Lifelong Learning at Saratoga Springs (A.L.L.)

The academy held a highly successful Second Annual A.L.L. Winter Storytellers Series in
January and February. The organization packed the Empire State College rotunda with an avid
audience each of the five sessions, with over half those attending being members of the public.
Presented as A.L.L.‟s gift to the community, the series provided academy members and area
residents a welcome respite from cabin fever with A.L.L. members and professional storytellers
Kate Dudding, Joe Peck, Carol Gregson, Margaret French and Betty Cassidy transporting those
present into the magical world of stories. Planning has already begun for the A.L.L. Third
Annual Winter Storytellers Series scheduled for January and February 2011 with popular
storyteller Betty McCanty joining the lineup.

For the third year, the academy hired Sally Way‟s graphic design class at Shenendehowa High
School to design posters and related materials. This year, the students were challenged to create
images to publicize the academy‟s Second Annual Storytellers Series. The eye-catching posters
were placed in libraries and store windows throughout the region.

In January, Jim Rosenberg, retired English and theater professor from Williams College, led
Eugene O‟Neill and Arthur Miller: The American Dream, a four-session study group for A.L.L.

In March, 25 individuals attended the AARP 55Alive driving course, which A.L.L. offered for
the ninth consecutive year. Also in March, the academy presented the brown bag lunch program,
Sustaining Civilization in an Era of Diminishing Oil. Both of these programs were open to the

Academy for Lifelong Learning members participated in the Empire State College Women‟s
Studies Residency in March by attending programs and workshops. The membership committee
manned an A.L.L. information table at the registration area. Two academy members again served
on the morning breakfast panel with an Empire State College graduate discussing “Feminist Life
Lessons Across the Generations.”

At the April social beginning the academy‟s spring 2010 term, 100 members gathered to renew
past relationships, meet their study group leaders and new members.

The spring term began on April 5, with 200 members taking classes. Forty-three individuals have
joined as associate members, allowing them to take part in social events and special programs.
Thirty-five members are new to the academy. We awarded five full scholarships and one half
scholarship to individuals, who would not have otherwise been able to participate in our
program. Members have chosen from 22 study groups ranging from Is There Science in Science
Fiction? to Energy 101: What Was, What Is, What Is Yet to Be to A Wilderness of Mirrors:
Spies and Counter-Spies in the Cold War.

In respect to publicity, A.L.L. continues to receive good coverage in local and regional
newspapers. In addition to numerous press releases advertising our study groups and programs,
photographs of our members with Shenendehowa graphic design students and others advertising
our Storytellers Series appeared in several editions. A feature article appeared in The Chronicle
of Glens Falls. Executive Director Jo-Ellen Unger and membership committee member
Catherine Paulson presented an A.L.L. informational program at the February meeting of the
Friday Morning Free for All at the Clifton Park/Halfmoon Library. Academy for Lifelong
Learning programs and events also are posted on the Saratoga County Chamber of Commerce
and American Towns online calendars.



We have undertaken a variety of initiatives during the past quarter that are resulting in improved
and more efficient service to the college. The management of our internal web-based
“newspaper” Exchange has become a major part of the job of one of our writers and resulted in a
dramatic increase in postings. Recently, in just a two week period, 23 new stories were posted,
many of which came in as suggestions. Thus, everything on the front page is posted for no longer
than seven days. Many of the items are short announcements, some are feature articles, and some
are news stories.

In February, the new coordinator of special events joined the department. Her work has been
non-stop ever since. She has managed or assisted with a variety of events ranging from the All
College Conference and plans for a public lecture sponsored by the college in New York City, to
the very successful ribbon-cutting and open house for 113 West Ave. and arrangements for the
New York State Political Scientist Association annual conference hosted by the college.

She has created a master calendar for scheduling events across the college that hopefully will
reduce the number of scheduling conflicts, and is preparing the monthly listing of events for
members of the College Council.

Knee-deep involvement in the budget development process has led to some creative thinking
among the staff involving the print shop, conversion of print publications to digital formats and
broader-based video production products.

Specifically, with regard to publications, we have:

      Revised the college‟s logo to better reflect the college‟s relationship with SUNY, and
       began implementation of its use.
      Acquired a mail merge program, PrintShop Mail that allows images, signatures,
       personalized text and addresses and barcodes to be inserted, printed and addressed
       simultaneously, reducing the amount of production time significantly.
      Continued revision of annual master schedule for all major print project production.
      Designed print materials for several residencies, photography courses, special events, art
       exhibits, and a Metropolitan Center student nonfiction journal.
      Produced the spring 2010 issue of Connections.
      Produced the Empire State College Foundation‟s Impact Report for 2009
      Began a two-year revision/redesign of the Student Planning Guide to make the process
       more understandable and easier to complete.
      Designed and introduced an interactive PDF form for printing requests, to make use of
       the Print Shop easier and simpler for centers and units.
      Conducted a collegewide survey of interior and exterior signage needs to help promote
       and showcase the college‟s presence statewide.
      Added a scoring machine to the bindery equipment and help eliminate the cracking and
       rough edges on folded printed pieces.
      Developed a process for producing 3 foot by 4 foot posters for faculty and staff to use in
       preparing poster presentations.
      Continued upgrade and training of latest version of desktop publishing software in OCGR
       and the Print Shop.
      Further enhanced photography stock photo collection with additional images of a number
       of college special events, including open houses, building dedications, speakers and
       student award ceremonies.
      Continued to refine and expand the college‟s internal online publication, Exchange,
       training a new editor to assume the duties.
      The print shop has handled 17,352,022 impressions this year to date.

In the area of media relations, we have

      Coordinated alumni/student interviews for an article on the process of prior learning
       assessment that appeared in the Chronicle of Higher Education, as well as an article on
       online learning that appeared in the Middletown Times Herald Record.
      Press releases distributed and picked up by a number of media outlets on a number of
       items, including our reaccreditation by Middle States, the chancellor‟s attendance at the
       ribbon-cutting for our new building at 113 West Ave., the open house of our location on
       the Empire State Plaza in Albany, the appointment of Pat DeCoster as the new assistant
       to the president, and a transfer agreement signing with Cayuga CC.
      Continued publishing president‟s blog on Albany Times Union Web site, covering a wide
       variety of topics including the Public Higher Education Empowerment and Innovation
       Act, the Olympics and supporting your home team and your “new home,” the process of

       change and the college‟s strategic plan, women‟s history month, SUNY‟s work on a new
       strategic plan, and new year resolutions.
      Responded to media requests for experts/quotes on education for military and veterans;
       online learning; assessment of prior learning; and growth at the college in undergraduate,
       graduate and online study.
      Began a search for a new director of communications.

Government Relations

Our efforts on the federal level have been most encouraging. New York Senators Schumer and
Gillibrand both advanced our appropriation request for funding to expand the college‟s nursing
program and lay the groundwork for the development of a master‟s degree in nursing. In
addition, the representative for the 20th congressional district, which includes Saratoga Springs,
advanced our other appropriation request, which would help fund a one-stop online higher
education information center for veterans.

The work to create a group of government relations officers from similar non-traditional
institutions to advocate on the federal level for policy changes is ongoing. One issue that has
garnered a lot of the attention of our director of government relations is the reporting
requirement related to what college information is listed on the FAFSA (free application for
federal student aid).

Also, working with the college‟s financial aid staff, the director has developed an advocacy plan
to make changes to the current New York State Part-Time Tuition Assistance Program (TAP).

We are focused on the following changes.

      Change the Higher Education Services Corporation rules that requirement that a student
       successfully complete 12 credits in two consecutive semesters before being eligible for
       Part-Time TAP.
      Increase the income eligibility limits for single independent students.
      Make the point system for the Aid-to-Part-Time students program consistent with the
       Part-time TAP program.
      Continue to work on next steps in the process to secure federal funding for the OVME
       and the Nursing Program, in the House and Senate.
      Our Office of Veteran and Military Education (OVME) has been invited to testify before
       a joint hearing of the NY State Senate Higher Education and Veterans Committee on
       issues affecting New York State Veterans pursuing a Higher Education.
      Next Learn-the-College information session is scheduled for May 6 at the Niagara
       Frontier Center.

Ongoing meetings around the state and in Albany continue with various members of the state
Senate and Assembly and their staffers to educate them about Empire State College and advocate
for the SUNY Empowerment and Innovation Act.

Affirmative Action and Diversity

Public Integrity and Ethics

The college ethics officer attended training during this quarter to better provide information and
guidance to employees regarding gifts and administer reports to the Commission on Public
Integrity regarding financial disclosures and honoraria. In filing year 2009, 26 Policy Makers and
six threshold earners were identified as being required to file.

Harassment and Sexual Harassment Training

Harassment and sexual harassment training continues to be provided at the new employee
orientation. In addition, all college employees who have not attended new employee training in
the last year will be required to participate in online training this spring. It is anticipated that all
employees will have participated in this training by May 31, 2010.

Training and Development

The affirmative action officer prepared and delivered several training programs during the first
quarter of 2010. The following were conducted by the AA officer and other colleagues at the All
College Conference in March:

       Office Ergonomics and Staying Well in the Workplace: Reasonable
        Accommodation for Employees
       Workplace Civility Update: CSEA meeting
       Public Officers Law and Ethics Regulations
       Diversity – Moving Beyond Compliance
       Professional Development Avenues and Benefits – Poster Session

In February, AA Office Mary Morton and colleague Dr. Julie Gedro of the Central New York
Center delivered a presentation on “workplace civility” at the Academy for Human Resources
Development Conference, Knoxville, Tenn.

Additional workshops on the topic of diversity were conducted at the Genesee Valley Center
residency and for the Center for Graduate Programs as well as several training sessions on
effective affirmative action searches around the college using various modes to include onsite
group training, on-line Elluminate training and personal one-on-one sessions.

Policies and Procedures

The following policies are currently being developed: Employee Reasonable Accommodations,
Workplace Violence Policy, Domestic Violence in the Workplace, MC Internal Promotion



The Center for Planning and Institutional Effectiveness (C-PIE) has a number of initiatives
underway which will serve to measure and enhance the effectiveness of the college.

We completed and distributed eighth edition of the annual college Fact Book in February. In
addition, we release the Fact Book “drilldown,” consisting of more specific information about
each center. The drilldown includes interactive “location intelligence” for the first time this year,
using a tool called MapInfo. This allows faculty and staff to view interactive maps that provide
data about a location when clicked.

To further our research on student retention, we have updated the files in the Retention Data
Mart and streamlined this process using Informer, a tool available from OIT to extract data from
Datatel more easily. We also have developed documentation for the Retention Data Mart and
Outcomes Data Mart.

In a collaborative effort with the Office of Enrollment Management, C-PIE is examining data
stored in “Intelli Works,” the college‟s customer relations management system so that we can do
more in-depth analytic work to determine the effectiveness of what is known as the “enrollment
funnel.” This will allow the college to have more accurate information about the yield rates at
the various stages of the enrollment process.

Through the negotiations of a joint Labor-Management Task Force, a new faculty promotion,
tenure and reappoint survey, was developed and piloted tested. In addition, we researched a
number of potential vendors for online course evaluations and entered in to a contract with for the new SALE (Student Assessment of the Learning Environments)

To support the M.A.T. program accreditation efforts with TEAC, we have extracted data for
analysis on samples of students, per the accreditation requirements.

We also conducted work to prepare for area of study (AOS) review, assessment in the major, and
general education assessment reviews to be conducted in spring 2010.


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